2001 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 730 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Explorer model years with reports.
Of the 2001 reports, 97 involved a crash and 41 involved a fire. 96 people were injured and 10 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Vehicle speed controlAug 3, 2007
ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
THIS COULD RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER 2007), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A FUSED WIRING HARNESS. THE RECALL BEGAN ON AUGUST 13, 2007, AND MAILING COMPLETED BY SEPTEMBER 19, 2007. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 07V336000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Seats, front assembly, reclinerAug 5, 2003
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION.
THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE DRIVER SEAT UPPER BOLT WITH A METAL SPACER AND BOLT. IN ADDITION, SEATS WITH TUBULAR BACK FRAMES WILL HAVE THE FULLY THREADED LOWER RECLINER BOLT REPLACED WITH A PARTIALLY THREADED BOLT. OWNER NOTIFICATION BEGAN ON AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 03V281000 on NHTSA.gov
Vehicle speed control, cablesAug 5, 2003
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL AND 4.0L SOHC ENGINES, IF THE STRAND COVER ON THE SPEED CONTROL CABLE BECOMES FLARED AT THE END, THE SPEED CONTROL CABLE MAY BIND WHEN THE SPEED CONTROL IS ACTIVATED.
THE THROTTLE RETURN SPRING FORCE MAY NOT BE SUFFICIENT TO OVERCOME THE BINDING CONDITION WHEN THE SPEED CONTROL IS DISENGAGED. BRAKING FUNCTION WOULD BE MAINTAINED THOUGH STOPPING DISTANCES MAY BE INCREASED.
DEALERS WILL INSPECT THE SPEED CONTROL CABLE AND, IF NECESSARY, REPLACE IT. OWNER NOTIFICATION BEGAN AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 03V280000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, tread/beltMay 22, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. EQUIPMENT DESCRIPTION: FORD IS REPLACING ALL FIRESTONE WILDERNESS AT 15, 16, AND 17 INCH TIRES MOUNTED ON FORD TRUCKS AND SUVS. FORD REPORTS TREAD SEPARATION CAN OCCUR DUE TO A COMBINATION OF THE SENSITIVITY OF THE TIRE DESIGN TO STRESS, AGING, AND MANUFACTURING DIFFERENCES BETWEEN PLANTS. FORD IS REPLACING THESE TIRES TO PREVENT POSSIBLE PREMATURE TIRE FAILURE. VEHICLE DESCRIPTION: THE VEHICLES LISTED BELOW MAY HAVE BEEN ORIGINALLY EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES OR MAY HAVE HAD WILDERNESS AT TIRES INSTALLED DURING THE FIRESTONE RECALL LAUNCHED IN AUGUST 2000. CERTAIN 1991 THROUGHT 2002 FORD EXPLORER CERTAIN 2001 THROUGHT 2002 EXPLORER SPORT, AND SPORT TRAC CERTAIN 1997 THROUGH 2002 MERCURY MOUNTAINEER CERTAIN 1991 THROUGH 2001 RANGER CERTAIN 1999 THROUGH 2001 EXPEDITION CERTAIN 1991 THROUGH 1994, AND 1997 MODEL YEAR F-SERIES CERTAIN 1991 THROUGH 1994 BRONCO NOTE: BOTH ORIGINAL EQUIPMENT AND REPLACEMENT TIRES ARE AFFECTED.
SHOULD THE TREAD SEPARATE AT HIGHWAY SPEEDS, A VEHICLE CRASH COULD OCCUR, POSSIBLY RESULTING IN PERSONAL INJURY OR DEATH.
THE REPLACEMENT/REIMBURSEMENT PROGRAM FOR THIS CAMPAIGN EXPIRED ON MARCH 31, 2002. HOWEVER, CUSTOMERS CAN CONTACT FORD AT 1-877-917-3673 OR GO ON-LINE TO WWW.FORD.COM FOR POSSIBLE ASSISTANCE.
Campaign 01X001000 on NHTSA.gov
Equipment, other, labelsOct 17, 2000
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF PART 567.4, "CERTIFICATION." THESE VEHICLES WERE SHIPPED FROM THE ASSEMBLY PLANT WITHOUT SAFETY CERTIFICATION LABELS.
INCORRECT TIRE INFLATION PRESSURE COULD RESULT IN TIRE TREAD SEPARATION, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CERTIFICATION LABELS.
Campaign 00V313000 on NHTSA.gov
Representative owner complaints: structure
83 reports, newest first. Show all
Structure, Feb 3, 2012
MY 2001 FORD EXPLORER SPORT TRAC'S BODY MOUNT CUSHION HAS DETERIORATED AND I CAN'T DRIVE THE VEHICLE WITHOUT AN EXPENSIVE (REMOVE THE BODY OFF OF THE TRUCK) PROCEDURE AND VERY EXPENSIVE PARTS. THIS SHOULD LAST THE LIFETIME OF A VEHICLE. THIS SHOULD BE A SAFETY RECALL ISSUE. THANK YOU, [XXX] ATTORNEY AT LAW, MAUI, HAWAII INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB
Structure, Nov 10, 2011
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT WAS DRIVING 15 MPH WHEN A BANGING SOUND WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE BODY MOUNTS HAD DISINTEGRATED FROM THE VEHICLE DUE TO CORROSION. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Structure, Sep 6, 2011
2001 FORD EXPLORER SPORT - THE BODY MOUNT ISOLATORS ARE COMPLETELY DETERIORATED AS REPORTED BY OTHERS. ALL BODY MOUNT ISOLATORS WILL CRUMBLE UPON SIMPLE HAND PRESSURE. FORD HAS DISCONTINUED MANUFACTURER OF THESE REPLACEMENTS. IF AVAILABLE FROM FORD MOTOR COMPANY, LIST ON PARTS ALONE IS >+ $600.00 FOR SET OF EIGHT UPPER AND LOWER ISOLATORS.FAILURE @ 86,524 MILES. *TR
Structure, Aug 22, 2011
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE BODY BUSHINGS WERE ROTTING. THE CONTACT STATED THAT THE BODY OF THE VEHICLE WAS LOOSE FROM THE FRAME. THE CONTACT THEN CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER OR A LOCAL MECHANIC FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS 126,000. UPDATED 09/28/11*LJ
Structure, Aug 2, 2011
2001 FORD EXPLORER SPORT TRAC CRUMBLING BODY MOUNT BUSHINGS CAUSING CREAKING, KNOCKING NOISE UNDER FLOORBOARD. POSSIBLE SAFETY HAZARD AS WELL. VEHICLE IS HARD TO STEER, CORNERING IS AWFUL AND TRUCK RIDES VERY ROUGH AND IS HARD TO CONTROL NOW THAT THE BUSHINGS ARE COMPLETELY GONE. OTHER POSSIBLE PROBLEMS THE BODY COULD WARP, CAUSE WINDOWS TO BREAK, DOORS TO BECOME MISALIGNED, CAUSE OTHER SUSPENSION PARTS TO FAIL PREMATURELY. MY TRUCK ONLY HAS 69K MILES AND I AM THE ORIGINAL OWNER. *KB
Structure, Jul 16, 2011
BODY TO FRAME MOUNTS FAILURE. *TT
Structure, Jun 20, 2011
IVE HCECKED AROUND AND IT SEEMS THAT ALL OF THE EXPLORER SPORT TRACS EVENTUALLY HAVE THIS PROBLEM EVEN AFTER REPLACING WITH NEW ONES. THE BODY MOUNT INSULATORS UNDER THE CAB DETERIATE AND CRUMBLE. THE NOISE IS HIGHLY UNBEARABLE SO I HAVENT DRIVEN MY TRUCK IN A FEW MONTHS. I REFUSE TO PAY CLOSE TO $500 USD FOR PARTS WHEN I STILL HAVE TO TAKE IT SOMEWHERE FOR AND PAY LABOR. I FEEL THAT FORD AND THE NHTSA HAVE NO CARE AT ALL ABOUT WHETHER IT GETS RESOLVED. FORD SYAS GO TO THE DEALER, THE DEALER SAYS GO TO FORD. THEN BACK AND FORTH LIKE NOBODY WANTS TO DEAL WITH IT, UNLESS OF COURSE IF YOU'RE PAYING THEM. THEN THEY'L FIX IT AND REPAIR IT WITH PARTS THAT WILL GO OUT. IF IT WAS WEATHER OR NATURAL CAUSES FOR THE WEAR, THEN WHY DOESNT THE FRONT AND REAR ONES WEAR OUT? WHY JUST THE TWO( WELL I SHOULD SAY FOUR TWO ON EACH SIDE) WEAR OUT? EITHER STOP MAKING CRAPPY PARTS AND CARS FOR PEOPLE WHO WORL AND DIE FOR THIS COUNTRY OR TAKE RESPONSIBILITY FOR A CRAPPY EXCUSE OF A PART AND FIX IT. SO WHAT IF IT COSTS YOU MILLIONS; IF YOU MADE IT RIGHT IN THE FIRST PLACE THEN YOU WOULDNT HAVE THIS PROBLEM NOW. I GUESS WHEN MY CAB FLIES OFF AND KILLS SOME KIDS ON A SIDEWALK AND THE PARETS SUE FORD AND NHTSA FOR FAILURE TO HEAD PRIOR WARNINGS ABOUT THIS PROBLEM THEN MAYBE SOMEBODY WILL MAKE SOMEBODY FIX THIS HUGE ISSUE. I MIGHT JUST GO DRIVING AND SWERVE AND LET MY CAB ROLL OF AND KILL SOMEBODY, NOTHING LIKA A LITTLE DEATH TO GET THE JOB DONE....HEY IT WORKED WHEN WE WENT FIGHTING IN IRAQ FOR YOU PEOPLE. SMH. THIS IS PLAN RIDICULOUS AND SICKNING HOW OUR GOVERNMENT ALLOWS COMPANIES TO SCREW US OVER AFTER ALL WE'VE DONE. GO OUT THERE AND SERVE YOUR COUNTRY!! AND WHEN YOU GET BACK AND YOUR CAR'S PARTS ARE FAULTY, WE WONT MAKE THE TRILLION DOLLAR COMPANY FIX IT....SMFH...AINT NO COUNTRY LIKE AMERICA. *TT
Structure, May 4, 2011
TOOK MY TRUCK TO A MECHANIC TO SEE WHAT THE GRINDING SOUND OF MEDAL WAS, TURNED OUT TO BE THE BODY MOUNTING BUSHINGS. THEY ARE FALLING APART. I WAS TOLD THAT THIS IS WHAT ATTACHES THE BODY TO THE FRAME AND IS DANGEROUS TO DRIVE AROUND. I AM VERY DISAPPOINTED WITH FORD. I THINK THAT THIS SHOULD BE FIXED BY THE COMPANY. I HAVE 2 CHILDREN AND THIS IS MY ONLY TRANSPORTATION I HAVE. I READ UP ON THIS ONLINE AND FOUND THERE ARE OTHER PEOPLE IN THE SAME SITUATION. I JUST DON'T UNDERSTAND HOW FORD CAN LET THESE TRUCKS OF THEIR LOTS KNOWING THAT THE BUSHINGS ARE NO GOOD AND SHOULD BE FIXED!! *TR
Structure, Jan 16, 2011
2001 FORD SPORTTRAC ALL FRAME/BODY MOUNT BUSHING IS DETERIATING BADLY. I THINK ITS VERY SERIOUS. IF I SHOULD HAVE A WREAK OR SOMEONE HITS ME WHILE IM TM TRANSPORTING MY GRANDSON OR WIFE .WHAT HOLDS THE FRAME FROM SWAYING OFF THE TRUCK IS WELL TAKEN CARE OFF . I LIVE IN TEXAS. NO BAD WEATHER CONDITION TO DETERIATE BUSHING . IT SHOULD BE A DEFECTIVE PART. FORD SHOULD RECALL THIS VEHICLE BEFORE IT GETS PEOPLE KILLED. IM DISABLE AND ON A FIXED INCOME CANT AFFORD TO GET IT FIXED. *LN
Structure, Jan 7, 2011
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT HEARD A BANGING NOISE ON THE RIGHT REAR WHEEL WELL OF THE TIRE. THE VEHICLE WAS TAKEN DEALER WHERE THE TECHNICIANS DIAGNOSED THE FAILURE TO BE CAUSED BY THE BODY MOUNT INSULATOR WHICH WAS COMPLETELY DISINTEGRATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Structure, Nov 19, 2010
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH THE STRUCTURE OF THE VEHICLE MADE A NOISE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BODY MOUNTS HAD DETERIORATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 128,000.
Structure, Nov 2, 2010
I PURCHASED A 2001 FORD SPORT TRAC NEW ON JULY 21, 2001. IT NOW HAS ALMOST 78,000 MILES ON IT. A FEW MONTHS AGO I STARTED NOTICING ALOT ROUGHER RIDE THAN USUAL. AS IT SEEMED TO GET WORSE AND WORSE, I DECIDED TO PUT IT ON A LIFT AND HAVE A LOOK. WHAT I FOUND WAS THAT ALL OF THE CAB BODY MOUNTING BUSHINGS HAVE JUST DETERIORATED. THEY ARE STILL THERE, BUT WILL ACTUALLY CRUMBLE IN YOUR HANDS. AS I KNEW THAT THE VEHICLE WAS OUT OF WARRANTY, I DECIDED TO LOOK ON THE INTERNET TO SEE IF ANYBODY ELSE HAS HAD THE SAME PROBLEM. THE ANSWER IS YES. IT LOOKS LIKE QUIET A NUMBER OF PEOPLE. I CALLED THE LOCAL FORD DEALERSHIP TO ASK IF FORD HAD A RECALL ON THE VEHICLE FOR THIS PROBLEM. I EXPLAINED HOW THE BUSHINGS WOULD JUST CRUMBLE IN YOUR HANDS, AND THAT IT WAS ONLY THE CAB BODY BUSHINGS. THE BED BUSHINGS ARE ALMOST LIKE NEW, NOT HARDLY SHOWING ANY SIGNS OF WEAR. I WAS INFORMED THAT I NEEDED TO BRING THE VEHICLE TO THEM TO LOOK AT IT, BUT WAS GIVEN THE PHONE NUMBER OF FORD CUSTOMER SERVICE TO CALL THEM AND EXPLAIN THE SITUATION. I CALLED CUSTOMER SERVICE AND EXPLAINED IT TO THEM. I WAS TOLD I NEEDED TO TAKE THE VEHICLE TO THE DEALER TO HAVE IT CHECKED OUT. I DID THAT, AND WAS INFORMED AT THAT TIME THAT ALL I COULD DO WAS CALL CUSTOMER SERVICE BACK AND SEE IF THEY WOULD HELP ME OUT, SINCE THE VEHICLE WAS OUT OF WARRANTY. I CALLED THEM AND WAS INFORMED THAT THE VEHICLE IS OUT OF WARRANTY , AND THAT I SHOULD HAVE THE WORK DONE ON IT BY THE FORD DEALERSHIP BECAUSE I WOULD GET A 12 MONTH/ 12000 MILE WARRANTY ON THE WORK. WHEN I CALLED THE DEALER FOR PRICES ON THE BUSHINGS, I WAS ABOUT FLOORED TO HEAR THAT THEY WOULD COST ABOUT $478.36 PER SIDE, SO THAT IS TIMES 2 SIDES. THEN, THAT DOES NOT EVEN INCLUDE THE NEW BOLTS TAX, OR LABOR. THIS COULD BE A REALLY DANGEROUS SITUATION IF THE VEHICLE IS INVOLVED IN AN ACCIDENT. BUT I EXPLAINED THAT TO FORD'S CUSTOMER SERVICE PEOPLE ALSO, AS THEY COULD SEEM TO CARE LESS. THE DEALERSHIP SAYS NO WAY SHOULD THE BUSHINGS BE DETERIORATED LIKE THIS . *TR
Structure, Sep 23, 2010
LEFT HINGE ON THE BACK GLASS KEEPS FALLING OFF. I HAVE REPLACED IT 3 TIMES NOW AND FORD KEEPS SAYING THERE IS NO PROBLEM WITH IT. THEY SAY IT MUST BE SOMETHING I'M DOING TO IT. THE RIGHT HINGE IS FINE. *TR
Suspension, Structure, Aug 25, 2010
I OWN A 2001 FORD EXPLORER SPORT TRAC. 2WD. AUTOMATIC. A FEW MONTHS AGO I STARTED HEARING AN ANNOYING SQUEAKING NOISE COMING FROM UNDERNEATH THE FRONT PASSENGER SIDE OF MY VEHICLE. I LOOKED UNDERNEATH IT WHEN I GOT HOME. THE BUSHINGS THAT GO IN THE MOUNTS TO SECURE THE CAB OF THE TRUCK TO THE FRAME ARE DETERIORATING. YOU CAN ACTUALLY TOUCH THEM AND THEY WILL FALL APART. I CHECKED WITH A FEW LOCAL AUTO PART STORES AND ALL OVER THE INTERNET TO FIND THAT THOSE BUSHINGS ARE A DEALER ITEM, AND COST ABOUT $35 EACH. ON THE INTERNET I ALSO FOUND THAT IT IS A COMMON PROBLEM ON THESE VEHICLES FOR THE BUSHINGS TO GO BAD. ON EACH CAB MOUNT ON THE FRAME; THERE IS AN UPPER AND LOWER BUSHING. ALL OF THE BUSHINGS ON THE PASSENGER SIDE ARE EITHER BAD OR GOING BAD. I CAN'T FIND ANY RECALL FROM FORD ON THESE BUSHINGS. I TOOK MY TRUCK TO A LOCAL MECHANIC SHOP, AND THEY SAID IT WOULD BE AROUND $600 TO REPLACE THESE BUSHINGS. THEY ALSO TOLD ME THAT IF THE PROBLEM GETS WORSE THE CAB OF THE TRUCK COULD SHIFT WHEN TURNING OR ON BUMPY ROADS. I FEEL THAT THERE SHOULD BE A RECALL ON THESE BUSHINGS SINCE IT IS A VERY COMMON PROBLEM. I HAVE OWNED MANY VEHICLES AND HAVE NEVER HAD TO REPLACE CAB MOUNT BUSHINGS OR KNOW OF ANYONE WHO HAS HAD TO; EXCEPT ON A FORD EXPLORER SPORT TRAC. I CURRENTLY STILL HAVE THE PROBLEM BECAUSE I CANNOT AFFORD TO EVEN PURCHASE THE BUSHINGS DUE TO FINANCIAL ISSUES. I AM A DO-IT-YOURSELFER AND COULD REPLACE THESE ON MY OWN IF I COULD AFFORD THEM. I FEEL THAT I SHOULDN'T HAVE TO. FORD SHOULD ISSUE A RECALL ON THE AFFECTED MODELS OF THE FORD EXPLORER SPORT TRAC. THANK YOU FOR YOUR TIME. *TR
Structure, Aug 9, 2010
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO OPEN THE REAR WINDOW THE LIFT GATE FAILED TO OPEN. THE MANUFACTURER STATED THAT THE VIN WASN'T INCLUDED IN RECALL 04V442000 STRUCTURE: BODY: HATCHBACK/LIFTGATE: HINGE AND ATTACHMENTS; THEREFORE THEY WILL NOT OFFER ANY ASSISTANCE. THE VEHICLE WILL BE TAKEN TO THE DEALER TO BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 126,643.
Structure, Jul 14, 2010
TL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND ENCOUNTERED BUMPS IN THE ROAD. THE VEHICLE EXHIBITED A LOUD RATTLING NOISE COMING FROM THE REAR END OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER TRAVELING OVER BUMPS OR UNEVEN ROAD SURFACES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE REAR INTERNAL PANEL. THE FRONT AND REAR SHOCKS WERE REPLACED. THE CONTACT STATED THE VEHICLE HAD BEEN TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE IDENTICAL FAILURE WHICH THERE WERE NO RESOLUTIONS. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS UNAVAILABLE.
Structure, Apr 15, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT STATED THE COMPOSITE PANEL, WHICH IS ATTACHED TO THE LIFT GATE, BEGAN TO CRACK AND FRACTURE FROM THE VEHICLE. THE DEALER WAS UNABLE TO OFFER REMEDY FOR THE FAILURE AND ADVISED CONTACTING THE MANUFACTURER. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 15,463 AND THE CURRENT MILEAGE WAS 90,438. UPDATED 05/19/10*LJ
Structure, Mar 22, 2010
BODY MOUNT BUSHINGS ARE DETERIORATING PREMATURELY. *DT
Suspension, Structure, Feb 26, 2010
THE EMAILS BELOW CHRONICLE MY ATTEMPT TO HAVE THE FORD MOTOR COMPANY ADDRESS WHAT I FEEL TO BE A SAFETY ISSUE. PLEASE NOTE THAT THE COMPONENTS THAT ARE THE SUBJECT TO THE INQUIRY ARE PART OF THE STEERING. ANY FAILURE OF THESE COMPONENTS MAY RESULT IN LOSS OF CONTROL OF THE VEHICLE. THE RUBBER BODY MOUNT, STRUT AND CONTROL ARM BUSHINGS ON MY 2001 SPORT TRAC 4WD ARE CRUMBLING. PLEASE ADVISE WHAT CORRECTIVE ACTION THE FORD MOTOR COMPANY IS TAKING TO ADDRESS THIS PROBLEM. [XXX] THANK YOU FOR CONTACTING THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER REGARDING THE CONCERNS YOU HAVE WITH YOUR 2001 FORD EXPLORER SPORT TRAC. WE HAVE REVIEWED THE SITUATION, AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FIELD SERVICE ACTIONS/CUSTOMER SATISFACTION PROGRAMS ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR. HOWEVER, WE DO SUGGEST THAT THE REPAIR BE DONE BY A FORD/LINCOLN-MERCURY DEALERSHIP WHERE THE TECHNICIANS ARE TRAINED TO PUT YOUR VEHICLE BACK INTO FACTORY SPECIFICATIONS, AND ANY FORD PARTS REPLACED WILL COME WITH A 12 MONTHS/12,000 MILES WARRANTY. PLEASE BE ADVISED THAT A DIAGNOSTIC FEE MAY BE CHARGED. IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST THAT YOU CONTACT THE CUSTOMER RELATIONSHIP/SERVICE MANAGER. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS. YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH THE SERVICE MANAGER AT YOUR DEALERSHIP. SHOULD YOU FEEL THAT WE HAVE NOT ADEQUATELY ADDRESSED YOUR QUESTIONS, PLEASE FEEL FREE TO CONTACT US VIA TELEPHONE AT (800)392-3673 BETWEEN THE HOURS OF 8AM AND 5PM, LOCAL TIME, MONDAY THROUGH FRIDAY. PLEASE PROVIDE YOUR 10 DIGIT REFERENCE NUMBER - [XXX] . SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY. *TR
Structure, Feb 6, 2010
2001 FORD SPORT TRAC BODY MOUNTS HAVE ALL DETERATED AND FALLEN OFF. VERY SERIOUS MATTER WHEN BODY MIGHT BREAK OFF. *CN
Structure, Oct 30, 2009
THE RUBBER BODY MOUNT,STRUT AND CONTROL ARM BUSHINGS ON MY 2001 SPORT TRAC 4WD ARE CRUMBLING. *TR
Structure, Aug 27, 2009
2001 FORD EXPLORER SPORT TRAC VEHICLES HAS BADLY DETERIORATING CAB MOUNT BUSHINGS. (THESE BUSHINGS CONNECT THE CAB TO THE FRAME.) ON MY VEHICLE THEY HAVE ALMOST TOTALLY FALLEN APART. THEY CRUMBLE WHEN TOUCHED AND SOME ARE TOTALLY MISSING. THIS CAN CAUSE A BODY SWAY OF UP TO 3-4 INCHES. THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUES ACCORDING TO FORD. I RESEARCHED THIS ON THE INTERNET AND HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THIS VEHICLE. COST OF REPAIR IS ABOUT $600.00. *TR
Structure, Nov 8, 2008
2001 FORD EXPLORER BODY MOUNTS. COMPLETELY DETERIORATED. *TR
Structure, Oct 16, 2008
THE RIGHT REAR SIDE OF MY FORD THE CAB MOUNT HAS RIPPED APART THE STEEL MOUNT HAS FAILED. THE CAB IS IN DANGER OF LEAVING THE FRAME. THE BODY SHOP TOLD ME THAT THIS IS A FACTORY DEFECT AND IS VERY DANGEROUS. THE TRUCK HAS ONLY 74534 MIL. 2001. I'M THE ONLY OWNER, THE TRUCK IS GARAGE KEPT AND VERY WELL MAINTAINED. THIS TRUCK WAS BUILT IN OCT. 2000 AND I BOUGHT THE TRUCK IN NOV. 2000. *TR
Structure, Aug 30, 2008
I HAVE A 2001 EXPLORER AND THE PAINT HAS BEEN PEELING OFF FOR A COUPLE OF YEARS. IF I WASH IT WITH HIGH PRESSURE, THE PAINT WILL BLOW OFF THE HOOD. PAINT HAS BUBBLED AND COME OFF ON THE HOOD, TAILGATE AND BOTH QUARTER PANELS OVER THE REAR WHEELS. I HAND WASH IT AT THIS POINT TO MINIMIZE MORE PAINT LOSS. *TR