2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: power train
1,575 reports, newest first. Show all
Power train, Jul 16, 2010
THE O/D LIGHT STARTED BLINKING, FOLLOWED BY A CHECK TRANSMISSION WARNING LIGHT. THE TRUCK BEGAN TO SHIFT ERRATICALLY. I WAS UNABLE TO DRIVE SAFELY IN TRAFFIC AND HAD TO PULL THE TRUCK TO THE SIDE OF THE ROAD WHERE IT REMAINS UNTIL IT CAN BE TOWED TO A TRANSMISSION SHOP. THIS A 2002 FORD EXPLORER LIMITED 4 X 4 V-8. FROM READING ABOUT THIS YEAR OF FORD EXPLORER'S, I SEE THAT IT THE MOST COMMON CAR COMPLAINT ON THE INTERNET. I HOPE YOU WILL FORCE A RECALL ON THIS VEHICLE. THANK FOR YOU HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Power train, Jul 13, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE ATTEMPTING TO SHIFT FROM PARK TO REVERSE, THE GEAR SHIFT LEVER FRACTURED IN HER HAND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 122,000.
Power train, Jul 11, 2010
2002 FORD EXPLORER OD LIGHT BLINKING TRANSMISSION SLIPS. *TR
Power train, Jul 10, 2010
1. WAS DRIVING IN TOWN EXPLORER SHIFTED INTO 2ND HARD AND THEN 3RD GEAR SLOWED THE CAR DOWN THEN SHIFTED LIKE A HARD JERK 2.WAS OCCURRING SEEMS WHEN CAR GET WARMED UP THE TRANSMISSION SHIFTS HARD AND THE OD LIGHT BLINKS AND NOW EVEN COLD THE OD LIGHT BLINKS ALL THE TIME NOW TOOK TO TRANSMISSION SHOP TOLD ME I NEED A NEW TRANSMISSION JUST BOUGHT IT 4 MONTHS AGO 3 CALLED FORD DEALERSHIP THEY TOLD ME TO THAT THERE WAS NO RECALL THIS IS HOW I WILL CORRECT THE PROBLEM WITH MY COMPLAINT SO WE CAN ALL GET FIX BY FORD. *TR
Power train, Jul 9, 2010
2002 FORD EXPLORER - THE O/D LIGHT IS FLASHING AND NO ONE SEEMS TO KNOW HOW TO FIX IT; IT APPEARS THERE ARE MANY MANY COMPLAINTS ABOUT THIS PROBLEM. *TR
Power train, Jul 9, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH THE OVERDRIVE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED HER THAT SHE HAD TO REPLACE THE TRANSMISSION AT HER OWN EXPENSE AND TO FILE A CLAIM. THERE WERE NO RELATED RECALLS OR WARRANTIES. THE FAILURE AND CURRENT MILEAGES WERE 45,000. UPDATED 10/21/10. *LJ UPDATED 10/25/10
Power train, Jul 7, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE OVERDRIVE BUTTON CONTINUED TO BLINK AND FLASH. THE GEAR SHIFT BUTTON DOES NOT TURN THE LIGHT OUT AS IT'S DESIGNED TO. THE VEHICLE WAS REPAIRED BY A LOCAL MECHANIC BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. THE CURRENT MILEAGE WAS APPROXIMATELY 117,000.
Power train, Jul 6, 2010
O/D DRIVE FLASHING AND CHECK TRANSMISSION LIGHT IS ON, VERY NOISE ON THE BACK OF VEHICLE,THE TRUCK ONLY 58,000 ON IT. *TR
Power train, Electrical system, Jun 29, 2010
O/D LIGHT BLINKING AND IRREGULAR SHIFTING DURING ACCELERATION. 2002 FORD EXPLORER DOES NOT SHIFT PROPERLY. EVERYTIME I LEAVE A STOP SIGN OR TRAFFIC LIGHT, THE RPM'S BECOME VERY HIGH (OVER 5,000) AND WILL NOT SHIFT. TO KEEP THE ENGINE FROM RACING, I HAVE TO LIFT MY FOOT OFF THE GAS PEDAL TO GET IT TO SHIFT. THIS CAUSES THE CAR TO SLOW DOWN QUICKLY AND WITH A LINE OF CARS BEHIND ME THAT DO NOT ANTICIPATE ME SLOWING DOWN JUST AS I AM ACCELERATING, THIS FORCES THEM TO SLOW DOWN QUICKLY UNEXPECTEDLY SO THEY DO NOT RUN INTO THE BACK OF THE TRUCK. THIS IS DANGEROUS. *TR
Power train, Jun 28, 2010
JUST BOUGHT THE TRUCK RECENTLY THE PREVIOUS OWNER TOOK VERY GOOD CARE OF IT LOOKS JUST LIKE NEW EVEN THE ENGINE AND INSIDE PARTS LOOK LIKE NEW. BUT RECENTLY THE TRUCK WOULDN'T REVERSE WE TOOK IT TO THE DEALER AND THE ESTIMATE SCARED US IT WAS RIDICULOUS. WE TOOK IT TO ANOTHER MECHANIC AND HE JUST CHANGED THE OIL AND FILTER BUT HE TOLD US THAT THE TRANSMISSION HAD SOME DAMAGED ALREADY. AFTER WE BROUGHT IT BACK FROM THE MECHANIC IT WORKED FINE FOR TWO DAYS THEN THE SAME PROBLEM HAPPENED AGAIN AND THE YELLOW LIGHT KEEPS ON BLINKING. WE HAVEN'S USED IT SINCE THE PROBLEM DOESN'T HAPPEN ALL THE TIME BUT WE'RE AFRAID OF IT HAPPENING WHILE DRIVING IT OR IN A PARKING LOT OR SOMETHING. *TR
Power train, Jun 27, 2010
JUST OUT OF THE BLUE O/D LIGHT STARTED BLINKING AND TRANSMISSION MAKING VERY ROUGH SHIFTS INTO 4TH. THIS HAPPENED 3 YEARS AGO AND I HAVE BEEN DRIVING AS IS AS CAN'T AFFORD A NEW TRANSMISSION. CAR HAD 70,000 MILES ROUGHLY WHEN PROBLEM OCCURRED. *TR
Power train, Equipment, Jun 26, 2010
MY 2002 FORD EXPLORER LIMITED 4X4 HAD A CHIMING NOISE FOLLOWED BY A O/D BLINKING LIGHT ON WED. I PUT THE CAR IN PARK AND HIT THE BUTTON FOR O/D A COUPLE OF TIMES IT THEN WENT OUT. I DROVE IT STRAIGHT HOME. I WAS ONLY TWO MINUTES FROM MY HOUSE. THE NEXT DAY I DROVE IT AND IT ACTED LIKE IT WOULDN'T OR COULDN'T SHIFT RIGHT. I DO NOT UNDERSTAND HOW A CAR THAT IS PAMPERED COULD GO SO WRONG. I HAD TO REPLACE BOTH FOUR WHEEL DRIVE MOTORS THIS WINTER AND I HARDLY USE IT. THE FOUR WHEEL WOULD NOT ENGAGE. NOW I AM TOLD THAT I PROBABLY NEED A NEW TRANNY AND THAT IT IS VERY EXPENSIVE.I DON'T HAVE ALOT OF MONEY. I HAVE ALWAYS OWNED FORD BUT NEVER AGAIN! I THINK FORD SHOULD RECALL ALL THESE TRANNYS AND FIX THEM JUST LIKE TOYOTA FIXED THEIR PROBLEMS. MAYBE I SHOULD BY TOYOTA. *TR
Power train, Jun 20, 2010
2002 FORD EXPLORER SHIFTER BROKE WHILE PUTTING VEHICLE IN DRIVE LOOKED AT PART MADE OUT OF SOME TYPE OF GRANULATED ALUMINUM. CAN'T BELIEVE SUCH A UNSAFE METAL COULD BE USED IN A VEHICLE PART WILL CALL FORD FOR ESTIMATE READ OVER 50 COMPLAINTS ON CARCOMPLAINTS.COM COULDN'T BELIEVE THAT THE DOT HAS LET THIS GO ON FOR SO LONG. I WILL BE CONTACTING MY LOCAL NEWS TEAM AND OTHER MARINES WHO HAVE FORD EXPLORERS AND TELLING EVERYONE THAT HAS AN EXPLORER. *TR
Power train, Jun 18, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS DRIVING AT 60 MPH WHEN THE VEHICLE BEGAN DECREASING IN SPEED AND BECOME SLUGGISH.THE CONTACT WAS UNABLE TO SHIFT INTO DRIVE OR REVERSE, HE COASTED INTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HAVING THE VEHICLE DIAGNOSED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 142,957.
Power train, Jun 17, 2010
2002 FORD EXPLORER TRANSMISSION CONTINUES TO NEED REPAIR. I'VE REBUILT THE TRANSMISSION TWICE AND IT HAS GONE OUT AGAIN. IT BEGAN WITH THE O/D LIGHT FLASHING, THEN, WITHOUT WARNING, IT SLIPS OUT OF GEAR, NEVER TO RETURN. I SPEND ABOUT $2,000 WITH EACH REBUILD. I CAN NO LONGER AFFORD THE COST. HAVING READ THE VOLUMINOUS REPORTS OF THE IDENTICAL FAILURE, I BELIEVE IT'S TIME FOR A RECALL BY FORD! *TR
Steering, Power train, Jun 17, 2010
WENT TO LEAVE A BASEBALL GAME AND ATTEMPTED TO PUT MY CAR IN REVERSE ONLY TO HAVE THE GEAR SHIFT COME LOOSE FROM THE STEERING COLUMN AND WAS JUST DANGLING THERE. OF COURSE CUSTOMER SERVICE AT FORD COULD NOT HELP. *TR
Power train, Jun 15, 2010
TRANSMISSION IS SLIPPING AND NEEDS TO BE REPLACED. *TR
Power train, Jun 12, 2010
I PULLED INTO MY DRIVEWAY AND WENT TO PUT MY VEHICLE INTO PARK AND THE GEAR SHIFT WAS LIKE A BROKEN LIMB IN MY HAND. I CHECKED WITH SEVERAL AUTO PART STORES AND THE REPLACEMENT PART IS A DEALER ONLY PART. FORD WILL NOT SELL THE PART TO CUSTOMER FOR PERSONAL REPAIR. PLUS THE COST TO REPAIR IS VERY COSTLY. I WAS SEEKING INFORMATION AND FOUND SEVERAL OTHER COMPLAINTS ON AUTOBEEF-CAR COMPLAINTS.COM. SEEMS LIKE FORD NEEDS TO RECONSIDER THIS AS RECALL. *TR
Power train, Jun 12, 2010
2002 FORD EXPLORER DIFFERENTIAL SUBJECT TO INCREASED WHINING @ 85000 MILES AND RAPIDLY FAILED OVER THE COURSE OF ONE WEEK @ 99,000 MILES. R SIDE WHEEL BEARINGS HAVE FAILED AT SAME TIME. DIFFERENTIAL HAS LOCKED UP AND DRIVE GEAR JUMPS GEAR TEETH DURING ANY TURN. DEALER CLAIMS THEY'VE NEVER SEEN SUCH A FAILURE BUT LOCATED A FORD 'FIX KIT' VERY QUICKLY SO AM VERY SUSPICIOUS OF THEIR STATEMENT. I PULLED THE EXPLORER FROM THE DEALER FOR SECOND OPINION AND REP TOLD ME TO 'PARK IT' AND NEVER TO DRIVE IT UNTIL REPAIRED DUE TO POTENTIAL OF HIGHWAY LOCKUP WITH EXTREME CONSEQUENCES. FORD IS HIDING THIS DEFECT FROM THE PUBLIC. HAVE JUST FILED COMPLAINT WITH FORD ONLINE WHO ARE REPLYING WITH FORM LETTER EMAIL REFUSALS TO HELP . DRIVE GEAR FAILURE ON ANY VEHICLE IS UNHEARD OF, AND SHOULD NEVER FAIL. VEHICLE SITS ON A TRUCK CHASSIS AND SHOULD BE STURDIER THAN IT IS. *TR
Power train, Jun 11, 2010
THE SUV, WHICH IS A 2002 FORD EXPLORER. JUST STARTED TO DRIVE REALLY SLOWLY AND AN O/D LIGHT CAME ON WHICH TELLS ME THAT I PRETTY MUCH NEED A NEW TRANSMISSION. THIS IS THE THIRD TIME THAT THIS HAS HAPPENED TO MY VEHICLE. THE CONSEQUENCES ARE THE VERY EXPENSIVE PRICE ON FIXING THE PROBLEM. THE FIRST 2 TIMES FORD FIXED IT WITH A REBUILT TRANSMISSION AND NOW THEY WANT ME TO PAY AGAIN. SORRY NOT GOING TO HAPPEN. THIS IS A VERY COMMON ISSUE PLEASE MAKE FORD RECALL THESE VEHICLES. *TR
Power train, Jun 3, 2010
1. TRANSMISSION PROBLEMS WHEN I STOPPED FAST 2. TRANSMISSION GOES INTO NEUTRAL AND TAKES ABOUT 10 SECONDS TO POP BACK INTO GEAR. 3. TOOK TO DEALERSHIP WHERE I WAS TOLD THEY COULD REPLACE A $1,000 PART. *TR
Power train, Jun 2, 2010
O/D LIGHT KEEPS FLASHING AND TRANSMISSION SLIPS AND THE VEHICLE ONLY HAS 80 THOUSAND MILES. THIS IS UNACCEPTABLE BY FORD PLEASE DO SOMETHING THEY ARE TAKING WE THE CONSUMERS FOR GRANTED. *TR
Power train, Jun 2, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE STOPPED MOVING FORWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE TRANSMISSION WAS REPLACED. THE FAILURE HAD NOT OCCURRED SINCE THE REPAIR. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO PARK, THE GEAR SHIFTER BROKE OFF OF THE STEERING COLUMN. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS INFORMED THIS WAS A KNOWN PROBLEM WITH THAT MODEL. THE VEHICLE WAS IN THE PROCESS OF HAVING THE STEERING COLUMN REPLACED. THE FAILURE MILEAGE WAS 113,997. THE CURRENT MILEAGE WAS UNAVAILABLE.
Power train, Jun 1, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE SHIFTING THE VEHICLE INTO REVERSE, THE GEAR SHIFT SELECTOR BROKE OFF FROM THE STEERING COLUMN. THE VEHICLE WAS NOT TAKEN IN TO BE EXAMINED AND THERE WERE NO REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
Power train, Jun 1, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 30 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WITHOUT WARRANT. THE OVER DRIVE WARNING LIGHTS WERE ILLUMINATED ON THE DASHBOARD AND THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE WITHOUT INCIDENT. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.