2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: power train
1,575 reports, newest first. Show all
Power train, Air bags, Jun 16, 2014
FIRST OF ALL THE TRANSMISSION IS STARTING TO SLIP. WHEN ACCELERATING THE CAR TRANSMISSION SLIPS WHEN SHIFTING INTO THIRD GEAR. TOOK TO DEALER AND THEY SAID THEY NEED TO REPAIR THE TRANSMISSION. THE SECOND PROBLEM IS THAT THE AIRBAG LIGHT CAME ON. I HAVE NOT BEEN IN A ACCIDENT OR ANYTHING. IT JUST CAME ON. I READ ONLINE THAT IF THE LIGHT IS ON AND I AM IN AN ACCIDENT THE AIRBAGS WONT DEPLOY. THIS SEEMS REALLY DANGEROUS AND SHOULD BE COVER UNDER WARRANTY. *TR
Power train, Engine, Jun 11, 2014
TIMING CHAIN PROBLEMS; BACK CHAIN 'PLASTIC' TENSOR BROKE AND AFFECTED CRITICALLY ENTIRE ENGINE. MANY PEOPLE WITH THE SAME PROBLEM. TRANSMISSION SOLENOID PROBLEMS; SHIFT ROUGH FROM 1ST TO 2ND. PUT NEW SOLENOID BLOCK, PROBLEM STILL THERE. FORD DOES NOT KNOW WHAT THE PROBLEM IS. MANY PEOPLE WITH THE SAME PROBLEM. *TR
Power train, Jun 8, 2014
I GOT MY EXPLORER NOT TOO LONG AGO. IT WAS RUNNING GREAT THEN OUT OF NO WHERE THE O/D LIGHT KEEPS FLASHING AND MY TRANSMISSION STARTS TO SLIP. A LOT OF PEOPLE ARE HAVING THIS PROBLEM AND I THINK FORD NEEDS TO STEP UP AND TAKE CARE OF THIS BECAUSE I HAVE KIDS AND THIS IS MY ONLY CAR AND I AM ON A FIXED INCOME. IF FORD DOES NOT WANT TO FIX THESE PROBLEMS OR RECALL THEM THEN NEVER WILL I BUY A FORD AGAIN. *TR
Power train, Equipment, May 28, 2014
I WAS AT THE SCHOOL TO PICK UP MY KIDS,I TURN ON MY FORD EXPLORER 2002 XLT V6 4.0 TO DRIVE AND THEN THE SHIFT LEVER BROKE ON NEUTRAL POSITION, THAT WAS DANGEROUS BECAUSE, HOW WILL I PARK MY CAR? IF IT HAPPENED ON A DOWNHILL, HOW ARE WE GOING TO PARK IT.IS THAT POSSIBLE TO MAKE A RECALL A FORD COMPANY TO FIX THE CAR. *TR
Power train, May 19, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR DIFFERENTIAL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RECENT VEHICLE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 133,000.
Power train, Apr 20, 2014
I PURCHASED THIS VEHICLE IN JULY 2013 AND DROVE IT APPROXIMATELY ONE MONTH WHEN I BEGAN TO NOTICE THAT THE TRANSMISSION WAS NOT SHIFTING PROPERLY. WHILE DRIVING ALONG THERE WAS A SUDDEN DECLINE IN MY SPEED WHILE THE RPMS CONTINUED TO INCREASE. I SLOWED TO A STOP AS I PULLED TO THE SIDE OF THE ROAD. I CHECKED THE VEHICLE FOR ANY OUTWARD SIGNS OF DAMAGE HAVING FOUND NONE I ONCE AGAIN ATTEMPTED TO CONTINUE MY TRIP. THIS TIME THE VEHICLE MANAGED TO ACCELERATE TO A BLISTERING 5 MILES AN HOUR WHILE HAVING TO MAINTAIN A 4-6 THOUSAND RPM RANGE. I PROCEEDED ALONG THE GRASS OF THE ROAD UNTIL I REACHED HOME. IT SITS NOW IN MY YARD COVERED WITH MY "TARP OF SHAME". THIS PIECE OF WORTHLESS CRAP SURELY FITS IT ACRONYM (FORD) FOUND ON THE ROAD DEAD....MY SPELLING MIGHT NOT BE THE BEST, BUT IT IS BETTER THAN THIS PIECE OF ...AT ANY RATE, HOW MUCH MORE DOES THE PUBLIC HAVE TO PAY FORD. WE PAID WITH THE BAIL OUT MILLIONS TO THEIR EXECUTIVES TO GET MILLIONS IN BONUSES TO RIP US OFF BY NOT PAYING FOR AND/OR FIXING THEIR PIECES OF JUNK...ENOUGH IS TOO MUCH ALREADY! IF YOU AT THE NHTSA DOESN'T DO SOMETHING MAYBE WE CITIZEN OUGHT TO TAKE OUT A CLASS ACTION LAWSUIT ON YOU. HOW MANY COMPLAINTS DOES IT TAKE TO CONSTITUTE A PATTERN? ABOVE 4,500,000....OR WILL IT BE THE DEATHS OF ONE OR MORE OF OUR CHILDREN AT THE HANDS OF THESE FATCATS WHO LAUGH AT US, WITH SUCH INDIFFERENCE AND UNBRIDLED CONTEMPT. IT DOES SEEM THAT IT GIVES THEM JOY TO MOCK THE PUBLIC AND THE GOVERNMENT THIS WAY. CONSIDER, GM RECENTLY WAS FOUND HIDING THEIR KNOWN DEFECTS AND NOW FORD HAS BEEN DOING THE SAME THING FOR WELL OVER A DECADE. WHAT WOULD OLE HENRY FORD SAY TODAY? BUT, WHAT HURTS ME THE MOST IS, I USED TO LIKE FORDS BUT NOW GIVE ME A TOYOTA, HONDA, NISSAN OR A SKATEBOARD BEFORE ONE OF THESE SO CALLED PIECES OF ENGINEERING WONDERS!! THE REAL WONDER IS WHERE AND WITH WHO, WILL THEY BREAK DOWN ON NEXT!!!!!!! *TR
Power train, Engine, Apr 10, 2014
EXPLORER O/D LIGHT BLINKS AND SHIFTS ROUGH FROM 1ST TO 2ND.
Engine and engine cooling, Power train, Mar 25, 2014
I HAD TO REPLACE TRANSMISSION AND SOLENOID, COSTING OVER $2500. *TR
Power train, Mar 21, 2014, crash
TL* THE CONTACT OWNS 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE CAME TO A COMPLETE STOP AND THE ENGINE CONTINUED TO REVVED UP. THE CONTACT STATED THAT AS A RESULT OF THE FAILURE ANOTHER VEHICLE REAR ENDED HER VEHICLE. A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER SUSTAINED WHIPLASH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION SOLENOID WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 179,000.
Power train, Mar 17, 2014
PURCHASED 2002 FORD EXPLORER NEW IN APRIL 2002. HAD LITTLE PROBLEMS HERE AND THERE. THE REAL SMACK IN THE FACE CAME IN 2007 WHEN THE TRANSMISSION WENT BAD. WAS SHOCKED THAT A 5 YEAR OLD CAR WOULD NEED A NEW TRANSMISSION. HAD TO PAY OVER $3,000 (THREE THOUSAND DOLLARS). THIS SHOULD HAVE DEFINITELY BEEN A RECALL AND NO COST TO THE CONSUMER. PERFORMED RESEARCH ON THE TOPIC AND FOUND THAT MANY OWNERS OF 'TURN OF THE CENTURY' FORDS, ESPECIALLY EXPLORERS, WERE EXPERIENCING THE SAME PROBLEM. WHEN OUR CAR WAS READY FOR REPAIRS, WE HAD TO WAIT TWO WEEKS BECAUSE THERE WERE TEN OTHER EXPLORER OWNERS WITH THE SAME TRANSMISSION PROBLEM AT THE DEALER WHO WERE AHEAD OF US. THERE WAS ONLY ONE TRANSMISSION TECHNICIAN AT THE DEALER - WHICH IS WHY THERE WAS SUCH A LONG WAIT. CALLED AROUND TO DIFFERENT DEALERS IN THE AREA. ALL WERE HAVING THE SAME PROBLEM - MANY EXPLORER OWNERS WITH BAD TRANSMISSIONS AND NOT ENOUGH KNOWLEDGEABLE TECHNICIANS ON STAFF TO CORRECT THE PROBLEM. WOW!!!! WHAT A RACKET!!!! CONTACTED FORD CORPORATE HEADQUARTERS AND DID NOT GET ANY RESOLUTION. ALTHOUGH THIS WAS SOME TIME AGO, SOME TYPE OF COMPENSATION IS WARRANTED. SINCE THE REPAIR WAS DONE THROUGH A CERTIFIED FORD DEALERSHIP, THERE IS A RECORD OF THIS REPAIR. SO IT SHOULD NOT BE DIFFICULT TO DETERMINE WHO HAD THIS REPAIR AND HOW TO RECTIFY THE PROBLEM. AGAIN - THIS SHOULD HAVE DEFINITELY BEEN A NATIONAL RECALL WITH NO COST TO THE CONSUMER. *TR
Power train, Mar 14, 2014
THIRD TRANSMISSION FAILURE SINCE 2010. BOUGHT A FORD REMANUFACTURED TRANS AS THIS IS MY SECOND 2002 WITH A FAILED TRANS. THE FIRST ONE I BOUGHT FAILED SEVEN MONTHS LATER. REPLACED UNDER WARRANTY AT 17,000 MILES LATER. FAST FORWARD TO LAST SATURDAY. SAME FAILURE AS THE LAST TWO. NO HELP FROM FORD, PROBABLY SURPRISED I MADE IT THROUGH THE WARRANTY. *TR
Steering, Power train, Mar 5, 2014
AFTER DRIVING INTO A PARKING SPOT I TRIED TO PUT THE CAR INTO PARK AND THE GEARSHIFT FELL. AFTER IT FELL AGAIN I TRIED ONCE MORE AND IT BROKE COMPLETELY OFF. WE HAD TO TAKE IT TO THE DEALERSHIP WHOM JUST TURNED IT OFF AND LATER INFORMED US THAT THEY WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN WHICH WOULD COST $1700 JUST BECAUSE ONE PIECE WAS POORLY CONSTRUCTED AND MADE OF SOFT METAL. IT HAS BEEN ALMOST A MONTH AND NOW WE'RE BEING TOLD THE PART IS ON BACK-ORDER SO WE STILL HAVE NO CAR. WE'VE READ WHERE THIS HAS HAPPENED TO OTHERS BUT YET NOTHING HAS BEEN DONE ABOUT THIS PROBLEM BY THE FORD COMPANY. *TR
Power train, Feb 27, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BECAME INOPERABLE. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO SHIFT OUT OF THIRD GEAR AS THE RPMS INCREASED EXCESSIVELY AND BEYOND 7000. THE VEHICLE WAS ABLE TO BE DRIVEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE CONVERTER AND THE SHIFT SENSOR CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Power train, Electrical system, Engine, Feb 23, 2014
IT IS HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR. ENGINE REVS UP TO AND OVER 4,000RPMS AND SLAMS INTO THE GEARS. *TR
Power train, Feb 21, 2014
AFTER HAVING DRIVEN ABOUT 20 MILES FROM HOME, I NOTICED SEVERAL INDICATOR LIGHTS FLASHING ON MY DASH AND THE CAR WAS NO LONGER SHIFTING PROPERLY. I MANAGED TO RETURN HOME WITH THE CAR NOT WANTING TO PROPERLY UP SHIFT. WHEN I TOOK IT TO A REPAIR SHOP, ABOUT 5 MILES FROM HOME, I ALSO LOST REVERSE GEAR. TRANSMISSION ENDED UP NEEDING TO BE REPLACED. *TR
Power train, Feb 19, 2014
TRANSMISSION NOT SHIFTING INTO OVERDRIVE HAVE TO LET GAS TO MAKE IT SHIFT CHANGE SCREEN TIRED TO CORRECT PROBLEM ANOTHER PROBLEM FORDS GOOD IDEA TO PUT CHEAP TIMING CHAINS IN THE 4.0 V6 ENGINES THANK YOU *TR
Power train, Feb 7, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFT LEVER FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Power train, Jan 24, 2014
TRANSMISSION IS JUNK, IT SLIPS REALLY BAD, WHINES AND CHATTERS. *TR
Power train, Jan 22, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE OVERDRIVE WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO LOOSE POWER. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000. *TR
Power train, Jan 20, 2014
THIS 5R55W TRANSMISSION HAD TO BE REPLACED AT 108,890 MILES FOR $3500 WHILE MY DAUGHTER LIVED AT COLLEGE. I PURCHASED A 3-YEAR 36,000 MILE FORD WARRANTY AS I WAS CONFOUNDED THAT A TRUCK TRANSMISSION MIGHT FAIL AT SUCH AN EARLY AGE. 3-YEARS 16-DAYS 35,652 MILES LATER THIS FORD REMAN FORD INSTALLED TRANS ALSO FAILED AND FORD IS UNWILLING TO ACCEPT ANY RESPONSIBILITY FOR COST OF REPAIR REPLACE, 16-DAYS BEYOND A 100% FREE REPLACEMENT. THE LOCAL DEALER QUOTED $4500 AND THE PREVIOUS DEALER (100 MILES AWAY) QUOTED THE SAME $3500. I OPTED FOR AAMCO AT $2500 AND 3-YEAR 36,000 MILE WARRANTY, SINCE FORD CAN'T RE-ENGINEER THEIR OWN TRANSMISSION TO LAST A REASONABLE AMOUNT OF TIME, THERE ARE HUNDREDS OF COMPLAINTS JUST ON THE 2002 EXPLORER TRANSMISSION, AND THERE ARE THOUSANDS FOR 5R55W TRANSMISSION. IT IS UNCONSCIONABLE THAT FORD IS UNWILLING TO ACCEPT ANY LIABILITY. *TR
Power train, Jan 9, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION. AFTER SHUTTING THE ENGINE OFF AND RESTARTING, THE CHECK ENGINE AND OD WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Power train, Dec 27, 2013
TRANSMISSION SEALS FELL OFF IN THE DRIVEWAY, TRANSMISSION COMPLETELY FAILED. *TR
Steering, Power train, Dec 17, 2013
YESTERDAY EVENING, I GOT INTO MY 2002 FORD EXPLORER AND NOTICED THE GEAR SHIFT LEVER WAS STUCK IN PARK. I WAS UNABLE TO SHIFT INTO REVERSE IN ORDER TO BACK OUT OF THE DRIVEWAY. THIS MORNING I FIGURED I WOULD GIVE IT ANOTHER ATTEMPT AS I NEEDED TO HEAD OUT FOR WORK. AS I TRIED AGAIN, I SIMPLY APPLIED THE BREAK, GRABBED THE SHIFT LEVER AND AS I PULLED THE TOWARDS ME AND BEGAN TO PULL DOWN TO SHIFT INTO REVERSE THE LEVER COMPLETELY BROKE AND IS NOW HANGING. I DID NOT APPLY EXCESSIVE FORCE AT ANY POINT. NO MORE PRESSURE THEN I NORMALLY DO WHEN SHIFTING FROM PARK TO DRIVE TO REVERSE, ETC. I LOOKED UP THIS PARTICULAR SITUATION VIA INTERNET AND NOTICED MANY, MANY COMPLAINTS OF THE SAME EXACT DESCRIPTION. HOPEFULLY FORD WILL RECOGNIZE THIS ISSUE AND ISSUE A PART RECALL. *TR
Power train, Dec 16, 2013
TL- THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED HE PLACED THE GEAR IN DRIVE WHEN THE GEAR ASSEMBLY DETACHED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE GEAR ASSEMBLY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.THE VEHICLE WAS BEING REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000. DA
Steering, Power train, Dec 13, 2013
AS I WAS DRIVING IN SNOW, I PUT THE CAR INTO REVERSE TO GO AROUND ANOTHER CAR. WHEN I PUT IT BACK IN DRIVE THE GEAR SHIFT HANDLE BROKE OFF IN MY HAND. I WAS STUCK IN MY CAR UNABLE TO SHIFT, IF I TURNED IT OFF I WOULD NOT HAVE BEEN ABLE TO RESTART THE CAR. I HAD TO SIT ON THE SIDE OF THE ROAD AND FIGURE OUT HOW TO GET IT BACK INTO GEAR WITH MY FOOT ON THE BRAKES. *TR