2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: power train
1,575 reports, newest first. Show all
Power train, Mar 20, 2006
REAR DIFFERENTIAL SEALS LEAKING OIL AND WHINE AT ROAD SPEED ON 2002 FORD EXPLORER WITH 51000 MILES. VIN [XXX]. *JB UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Suspension, Power train, Mar 19, 2006
REAR END HUM AND LEAK BACK TIRE WAS LOOSE DUE TO REAR WHEEL BEARINGS DETERIORATING, TOOK IT APART AND BEARINGS FELL APART. THERE WAS NO GREASE ON THEM. THIS '02 EXPLORER HAS 30,000 MILES ON IT. *JB
Power train, Mar 13, 2006
2002 EXPLORER TRANSMISSION IS BAD AFTER ONLY 33,000 MILES. *JB
Power train, Equipment, Mar 13, 2006
THIS IS THE SECOND TIME IN LESS THEN TWO YEARS I HAVE HAD TO HAVE THE TRANSMISSION REBUILT. IT WAS BOUGHT ON 8/14/04 AS IS NO WARRANTY FROM A DEALER (DEMO) UNIT IT HAD 38547 MILES ON IT, 10/13/04 THE TRANSMISSION BLEW WITH 41675 MILES ON IT. THE DEALER WOULDN'T GIVE ME NO HELP AS WELL AS FORD CUSTOMER SERVICE, I PAID 2181.03 TO HAVE IT REBUILT INCLUDING THE TORQUE CONVERTER REPLACED, AND THE SOLENOID PAK (WHICH WAS REPLACED 2 MORE TIMES SHORTLY AFTER BEING INSTALLED EACH TIME) IT NEEDED A LS KIT, BAS HING KIT, 5 FORWARD STEELS, FILTER AND FLUIDS. MARCH 8TH 2006 I FIND MYSELF SPENDING ANOTHER 1412.56 TO HAVE IT REBUILT YET AGAIN NOW ONLY HAVING 64460 MILES ON IT, IT NEEDED AN OVERHAUL KIT, FILTER AND TRANS FLUIDS, INTERMEDIATE BAND, OD SERVO PISTON, INT SERVO PISTON AND ANOTHER SOLENOID PAK AS WELL AS THE TRANSMISSION CASE REPAIRED. I HAVE OWNED SEVERAL CARS IN MY LIFE TIME AND NEVER HAD TO REPLACE A TRANSMISSION ESPECIALLY TWICE IN LESS THEN TWO YEARS, THIS IS MY FIRST FORD AND WILL BE THE LAST FORD I OWN! I CAN'T AFFORD TO SPEND THIS MUCH MONEY EVERY TWO YEARS AND SHOULDN'T HAVE TO THE WAY I SEE IT!*JB
Service brakes, Hydraulic, Power train, Structure, Mar 13, 2006
DT*: THE CONTACT STATED WHILE SHIFTING GEARS, THE AUTOMATIC TRANSMISSION MADE A CLUNKING NOISE AND THE VEHICLE DISPLAYED A JERKING MOTION. THE VEHICLE WAS SEEN BY A DEALER AND THE SOLENOID HOUSING OF THE AUTOMATIC TRANSMISSION WAS REPLACED. AFTERWARDS, THE PROBLEM PERSISTED AND THE SOLENOID HOUSING WAS AGAIN REPLACED BY THE DEALER. THE FRONT PADS WERE REPLACED. THE DRIVERS SIDE DOOR WOULD POP OPEN. THERE WAS A DELAY WHEN SHIFTING GEARS, AND THEN THE VEHICLE WOULD SLAM INTO GEAR. UPDATED 04/06/06. *JB
Power train, Mar 8, 2006
AUTOMATIC TRANSMISSION BEGAN HAVING SHIFTING DIFFICULTIES SHIFTING UP AND DOWN BETWEEN GEARS. THE OCCASION THAT PROMPTED THIS OCCURRED AS I ATTEMPTED TO PLACE THE CAR IN REVERSE AND IT DID NOT ENGAGE IMMEDIATELY. I WAS ALMOST BROADSIDED BY AN APPROACHING VEHICLE BEFORE REVERSE ENGAGED AND I WAS ABLE TO AVOID THE COLLISION. IT SEEMS IT TOOK APPROXIMATELY UP TO 1 MINUTE FOR REVERSE TO ENGAGE AND THE VEHICLE LURCHED BACKWARDS ONCE ENGAGED. *NM
Power train, Mar 2, 2006
TRANSMISSION OVERHEATING AND NOT SHIFTING CORRECTLY WHILE ON HIGHWAY AT 65 MPH 63000 MILES ON 2002 FORD EXPLORER XLT COMPLETE OVERHAUL NEEDED ON TRANSMISSION APPROX COST $2600.00 TO REPAIR. *JB
Power train, Mar 2, 2006
NOISY DIFFERENTIAL. CONSTANT WHINING AROUND 50 MPH AND UP. RELUCTANT TO REPORT TO DEALER FOR INDICATIONS OF LACK OF RESPONSE CITED BY OTHER COMPLAINANTS. LIVING WITH PROBLEM UNTIL DIFF FAILS! *NM
Power train, Feb 28, 2006
I BROUGHT MY 2002 FORD EXPLORER INTO MOSSY FORD BECAUSE THE AC WAS NOT WORKING AND THERE WAS A WHINING COMING FROM THE FRONT RIGHT SIDE. I WAS TOLD THAT THE AC PROBLEM COULD NOT BE FOUND AND THAT THE WHINING WAS DUE TO THE TIRES. I WAS ALSO TOLD THAT ANOTHER SOUND WAS NOTICED BY THE TECHNICIAN COMING FROM THE REAR DIFFERENTIAL. I WAS CHARGED $200 TO DIAGNOSE IT AND WAS TOLD THAT A NEW DIFFERENTIAL PACKAGE WAS NEEDED WHICH WOULD COST $1200. IT IS RIDICULOUS THAT THIS WOULD GO OUT AFTER 78,000 MILES. I RESEARCHED THE INTERNET AND SEE THAT THIS IS A COMMON PROBLEM FORD IS AWARE OF. THEY SHOULD REPLACE THESE THINGS FOR FREE. I AM IN THE MARKET FOR ANOTHER CAR AND NOW WILL NOT BUY A FORD IF THEY DON'T ADDRESS THIS ISSUE. *NM
Power train, Feb 25, 2006
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
Power train, Feb 23, 2006
THE REAR END HAS GONE OUT TWICE NOW IN MY 2002 FORD EXPLORER. THE CAR HAS 85,000 MILES ON IT. *NM
Power train, Feb 22, 2006
I BOUGHT MY 2002 FORD EXPLORER WITH 55,000 MILES ON IT ABOUT 2 YEARS AGO. EVERY ONCE IN AWHILE I WOULD GET A LOUD THUG WHEN THE CAR SHIFTED BETWEEN 25 AND 35 MPH. THE SERVICE PLACES WERE NEVER ABLE TO REPRODUCE THE PROBLEM. LAST WEEK, I WAS DRIVING AND THE CAR JUST WOULD NOT SHIFT - THE CHECK TRANSMISSION LIGHT CAME ON AND THE OD LIGHT STARTED RAPIDLY FLASHING. MY CAR IS OF COURSE OUT OF WARRANTY AND THE DEALERSHIP IS QUOTING ME $3120 FOR A REBUILT TRANSMISSION THAT THEY SAY I NEED. I HAVE DONE SOME RESEARCH AND FOUND THAT MANY PEOPLE ARE HAVING THE SAME EXACT PROBLEM WITH THE FORD EXPLORER 2002. THERE IS EVEN THE FOLLOWING TSB ISSUED FOR IT THAT I FOUND ONLINE 03-25-4 DEC 03 A/T - 5R55W NO 3RD GEAR/SLIPPING 2-3 SHIFT/DTC'S SET. HOWEVER, THE DEALERSHIP WILL NOT ACKNOWLEDGE WHETHER OR NOT THAT IS TRUE. *JB
Power train, Feb 21, 2006
THE OVERDRIVE LIGHT IS FLASHING AND TRUCK WILL NOT GO INTO OVERDRIVE. I PAID $1500 6 MONTHS AGO TO FIX THE PROBLEM AND IT IS DOING THE SAME THING. I TOOK IT IN AGAIN AND THE REPAIR SHOP SAID IT WAS ELECTRICAL. I PAID ANOTHER $400 TO FIX IT AND 4 DAYS LATER IT IS DOING THE SAME THING. *JB
Power train, Feb 20, 2006
LOUD HUMMING NOISE COMING FROM THE REAR OF VEHICLE. DEALER SAID SEALS WERE LEAKING CAUSING A LOW FLUID SITUATION THAT CAUSED ABNORMAL WEAR. REAR DIFFERENTIAL NEEDS TO BE REPLACED. RESEARCHING THE INTERNET, IT SEEMS THAT THIS IS A COMMON AND WELL KNOW PROBLEM WITH FORD EXPLORERS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER. *JB
Power train, Feb 17, 2006
BOUGHT EXPLORER XLS 2002 IN JULY 2001. SINCE OWNING VEHICLE HAVE NOTICED AN INCREASE IN GEAR SLIPPING BETWEEN 2ND AND 3RD. SLAMMING INTO GEAR. DEALER UNABLE TO REPRODUCE. CHARGED ME $90 TO CHECK COMPUTER. IN 2004 NOTICED A WHINING COMING FROM ENGINE, TRANSMISSION PUMP FAILURE, REPLACED. 2 DAYS LATER, RETURNED TO THE DEALERSHIP, THE REPLACEMENT PUMP ALSO FAILED. TRANSMISSION STILL SHIFTING HARD, INCREASINGLY GETTING WORSE. I HAVE AN EXTENDED WARRANTY, WORTH THE MONEY SO FAR. I'VE READ OVER 160 COMPLAINTS, ALL WITH THE SAME PROBLEM. WHAT IS FORD THINKING? DO THEY THINK THE PROBLEM WILL GO AWAY? *JB
Power train, Feb 15, 2006
TRANSMISSION HAS FAILED ON 2002 EXPLORER V-6 WITH 76,721 MILES. HAS BEEN TO SHOP 3 TIMES. TORQUE CHANGED, THEN TRANSMISSION REBUILT, NOW STILL JERKING AND LURCHING-WILL HAVE TO GO BACK. NO WARRANTY. *NM
Power train, Equipment, Feb 15, 2006
I BROUGHT TRUCK ON 02/27/2004. THE SALESMAN AT BILL HEARD CHEVROLET MADE ME SIGN SOME PAPERS. IN TWO WEEKS I HAD TO GO BACK TO SIGN SOME MORE PAPERS BECAUSE THEY SAID THEY HAD MADE A MISTAKE. THEY TOLD ME THAT I WOULD FINISH PAYING FOR THE CAR IN THREE YEARS THE COST WAS SUPPOSEDLY $24,000. IN TWO WEEKS AFTER THAT I STARTED HAVING TRANSMISSION PROBLEMS. I TOLD THE DEALERSHIP BUT THEY DIDN'T WANT TO FIXED THE PROBLEM SO I HAD TO PAY OUT OF MY OWN MONEY TO FIX THE PROBLEM. AFTER THAT THEY PUT AN INSURANCE ON THE TRUCK WHICH BROUGHT MY PAYMENT TO $518.00. MY AIR CONDITIONER DIDN'T FUNCTION SINCE I BROUGHT IT. MY CAR HAS NO DIRECTION AT ALL. ALSO, WHEN I RUN THE TRUCK MORE THAN 65 MPH IT JUST STARTS SHAKING. IN THREE MONTHS AFTER I BROUGHT THE CAR I READ THE PAPERS AND REALIZE THAT THE TRUCK DID NOT COST 24,000 LIKE THEY HAD TOLD ME IT ACTUALLY COST 37,000. *NM
Suspension, Power train, Feb 15, 2006
I BROUGHT THIS SUV LAST YEAR AT BILL HEARD CHEVROLET DEALERSHIP. EVEN THOUGH THIS WAS A NEW VEHICLE. WHEN I WENT TO THE DEALERSHIP THEY TOLD ME THAT I COULD PAY THIS CAR IN THREE YEARS BUT IN REALITY IT WAS FIVE YEARS. I SIGNED ALL THE PAPERWORK I HAD TO BUT THEY DIDN'T GIVE ME ANY PAPERS WHEN I LEFT. HOWEVER WHEN I WENT TO APPLY TO BUY ANOTHER CAR THEY DIDN'T ACCEPT MY APPLICATION BECAUSE THEY TOLD ME THAT I WAS ALREADY BEING FINANCE A CAR FOR FIVE YEARS. THIS CAR HAS HAD MANY PROBLEMS LIKE THE TRANSMISSION WOULD JUST MAKE REALLY LOUD NOISES WHEN I DROVE THE SUV; THE TRANSMISSION WAS SIMPLY NOT FUNCTIONING PROPERLY. WHEN I DROVE THE CAR 60 MPH OR MORE THE VEHICLE WOULD JUST START VIBRATING. I CONTACT THE DEALERSHIP TO MAKE A COMPLAINT BUT THEY SIMPLY JUST IGNORE MY COMPLAINT. *NM
Power train, Feb 15, 2006
I HAVE A 2002 FORD EXPLORER THAT HAS HAD MANY PROBLEMS WITH THE REAR END. THERE IS A CONSTANT LEAK, ON THE RIGHT SIDE, THAT CAN'T EVER SEEM TO BE FIXED. THE FIRST TIME I TOOK IT IN TO THE DEALERSHIP THEY SAID IT WAS THE AXLE SEALS AND THEY REPLACED THEM. THEN IT HAPPENED AGAIN AND THEY SAID IT WAS MY HUB WHICH THEY REPLACED. IT HAPPENED AGAIN AND THEY SAID THAT A GROOVE HAD BEEN WORN IN THE AXLE AND THAT WAS CAUSING THE LEAK. LESS THEN A YEAR LATER THE OTHER SIDE OF THE REAR END IS LEAKING. *JB
Power train, Feb 14, 2006
DT*: THE CONTACT STATED WHILE DRIVING 15MPH IN SNOW THE VEHICLES FOUR-WHEEL DRIVE WOULD NOT ENGAGE. SEVERAL ATTEMPTS WERE MADE TO ACTIVATE THE FOUR-WHEEL DRIVE WITH NO SUCCESS. THEREFORE, NO REPAIRS HAVE BEEN MADE.
Power train, Feb 13, 2006
MY 2002 FORD EXPLORER LTD'S TRANSMISSION FAILED ON OR ABOUT 20 JANUARY WITHOUT ANY PRIOR WARNING. THE VEHICLE HAD APPRX. 65,000 MILES. THE VEHICLE HAS BEEN WITH THE VETERANS FORD DEALERSHIP IN METAIRIE, LA FOR OVER 3 WEEKS. THEY HAVE INFORMED ME THE TRANSMISSION WILL HAVE TO BE REPLACED AT A COST OF APPRX. $3000. I NOW UNDERSTAND THIS IS A WIDESPREAD PROBLEM WITH THE 2002 FORD EXPLORER AND URGE A RECALL. *JB
Power train, Feb 12, 2006
THE TRANSMISSION ON THE CAR HAS PROBLEMS AND THE 4X4 DOESN'T WORK WITH ONLY 80000 MILES. *JB
Power train, Feb 11, 2006
TRANSMISSION HAS BEEN MAKING SOFT SHIFTS AND SOUNDS AS IT SHIFTS. DEALER HAS "REPROGRAMMED" THE TRANSMISSION. NOW TRANSMISSION HAS COMPLETELY FAILED. DEALER CLAIMS THE 3 GEAR IN THIS HEAVY DUTY TRANSMISSION IS BROKEN AND TRANSMISSION MUST BE REPLACED. *JB
Power train, Feb 9, 2006
TRANSMISSION - GEAR BAND. *JB
Power train, Feb 8, 2006
VEHICLE WAS PARKED IN A PARKING LOT. WENT TO PLACE THE CAR IN REVERSE TO BACK OUT OF THE PARKING SPACE AND THE SHIFTER BROKE OFF. FORTUNATELY THE CAR WAS STILL IN PARK, BUT WOULD HAVE BEEN DISASTEROUS IF THE CAR HAD GONE INTO REVERSE. WE WERE FINALLY ABLE TO TURN OFF THE IGNITION, BUT COULD NOT GET THE KEY OUT. HAD TO LOCK THE CAR AND LEAVE IT UNTIL THE NEXT MORNING WHEN THE FORD DEALERSHIP OPENED. TOWED THE CAR TO THE DEALERSHIP AND WERE TOLD THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED AT A COST OF $961. I ASKED THEM TO CONTACT FORD AS IT WAS OBVIOUSLY A VEHICLE DEFECT. THEY RESPONDED THAT I WOULD NEED TO CALL FORD MYSELF. SPOKE WITH A REP. OF FORD, AND THEY CALLED THE LOCAL SERVICE MANAGER, THEN TOLD ME THERE WAS NOTHING THAT THEY COULD DO. THE PROBLEM WAS OURS TO FIX AT OUR COST. *JB