2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: structure
532 reports, newest first. Show all
Structure, May 31, 2004
REAR WINDOW WAS IN THE UP/OPEN POSITION FOR ABOUT 30 MINUTES AND SHATTERED WHILE ATTEMPTING TO CLOSE IT. IT SEEMED TO BOW SLIGHTLY PRIOR TO EXPLODING. UPON INSPECTION, THE HYDRAULIC STRUTS SEEM TO HAVE LOCKED IN PLACE, WITH THE RESULTING PRESSURE ON THE GLASS CAUSING THE FAILURE. THE RIGHT HINGE ALSO SHEARED OFF. SHATTERED GLASS SPREAD OVER A FEW FEET TO THE INTERIOR AND SIDES OF THE VEHICLE. WAITING FOR DEALERSHIP TO REOPEN AFTER HOLIDAY WEEKEND TO DISCUSS THE MATTER.*AK PE04045_PCO
Structure, May 17, 2004
ON MAY 15, 2004 WHILE AT A WALMART IN NIAGARA FALLS, NEW YORK, THE REAR HATCH HINGE BOLT ON MY WIFE'S 2002 FORD EXPLORER SHEARED OFF AND FELL ON HER HEAD CAUSING A CONCUSSION AND OTHER RELATED INJURIES. *AK PE04045_PCO
Air bags, Structure, May 10, 2004, crash
I DON'T KNOW IF THIS IS THE RIGHT PLACE TO FILE THIS COMPLAINT BUT ITS WORTH A SHOT. MY MOTHER OWNED A 2002 FORD EXPLORER SPORT. MY BROTHER WAS DRIVING IT HOME TO KANSAS CITY FROM ST. LOUIS MISSOURI. THE WEATHER WAS PERFECT, THE ROADWAYS WERE PERFECT, THERE WAS NOTHING WRONG WITH THE CAR, THE AIR BAGS DEPLOYED, HE WASN'T SPEEDING. HOWEVER, HE DROVE OFF THE SIDE OF THE HIGHWAY, OVER CORRECTED IT TO GAIN CONTROL AND FISH-TAILED. WITNESSES SAY THAT IT LOOKED LIKE HE HAD CONTROL AGAIN AND THEN IT ROLLED, KILLING HIM. HIM AND THE PASSENGER WERE BOTH WEARING SEAT BELTS; HOWEVER, THE TOP CRUSHING HIM IN IS WHAT KILLED HIM. THESE VEHICLES LIKE OTHER SUV'S HAVE A HIGH ROLL-OVER RATE YET PEOPLE KEEP BUYING THEM. SOMETHING NEEDS TO BE DONE TO PREVENT ANY OTHER FAMILIES FROM EXPERIENCING THIS TRAGEDY. NOW OBVIOUSLY WHATEVER HAPPENS WON'T BRING ME BACK MY BROTHER BUT I'D HATE TO SEE THIS HAPPEN TO SOMEONE ELSE. WHY CAN'T THE TOPS BE MADE OUT OF A DIFFERENT MATERIAL? SOMETHING THAT MAKES THEM NOT TOP HEAVY AND SOMETHING THAT WON'T BUCKLE IF IT DOES ROLL? OR WHY NOT TAKE THEM OFF THE MARKET? I KNOW THAT IS A LITTLE DRASTIC SINCE WE KNOW THE DANGER BUT WE KEEP BUYING THEM, ITS KIND OF LIKE SMOKING A CIGARETTE. I JUST WANTED TO SPEAK MY VOICE IN HOPES WE CAN PREVENT THIS FROM HAPPENING TO SOMEONE ELSE. *LA
Structure, Apr 29, 2004
MUD, SNOW, DIRT, DEBRIS AND EXHAUST FUMES WAS ENTERING THE VEHICLE FROM UNDER THE DOOR. *PH FORD IS ALREADY AWARE OF THE PROBLEM AND CURRENTLY INVESTIGATING. *LA
Structure, Apr 22, 2004
ON A HOT DAY, I OPENED THE GLASS LIFTGATE & THE PASSENGER SIDE STRUT GLUE CAME UNDONE, CAUSING THE LIFTGATE TO NOT SHUT PROPERLY. I THEN REMOVED THE STRUT SO THAT I COULD CLOSE THE LIFTGATE WITHOUT BREAKING THE GLASS, & CONTINUE TO DRIVE. I NEVER OPENED IT AGAIN. A MONTH LATER, THE GLUE ON THE HOLDING STRUT & THE GLASS ON THE DRIVER SIDE BECAME UNDONE. (ALSO, ON THE FIRST WARM DAY OF THIS SPRING SEASON, I POWERED DOWN THE PASSENGER SIDE FRONT SEAT WINDOW, BUT I WAS UNABLE TO GET IT TO GO BACK UP, ALTHOUGH THE POWER WAS WORKING. IT BECAME EVIDENT THAT THIS IS ALSO ATTRIBUTABLE TO THE INFERIOR BONDING PRODUCT USED ON THIS WINDOW. THE INTERIM REMEDY WAS THAT I TAPED THE WINDOW UP WITH DUCT TAPE TO PROTECT THE VEHICLE FROM THE ELEMENTS & THEFT.) IT'S CLEAR THAT SINCE THIS HAS HAPPENED IN 2 SECTIONS OF MY NEW VEHICLE THAT THERE IS A DEFECT IN THE BONDING PRODUCT USED ON THESE WINDOWS. I FOUND THERE IS A RECALL FOR THIS VERY PROBLEM ON MY VEHICLE. (RECALL NO. 01I010000.) THERE IS ALSO A PHONE NO. TO CALL REGARDING THIS PROBLEM AS FORD HAS DECIDED TO CONDUCT A SPECIAL SERVICE CAMPAIGN TO INSPECT AND TORQUE THE LIFTGATE GLASS BRACKET ON AFFECTED VEHICLES. I CALLED THIS NUMBER AND WAS ADVISED THAT, ALTHOUGH I HAVE THE EXACT VEHICLE AND PROBLEM AS THE RECALL REQUIRES, MY VIN NUMBER DOES NOT RENDER ME ELIGIBLE FOR THE RECALL. IN ADDITION, ALTHOUGH I CLEARLY HAVE AN AFFECTED VEHICLE, I WAS NOT OFFERED THE OPPORTUNITY TO HAVE THE BENEFIT OF THE SPECIAL SERVICE CAMPAIGN. GIVEN THE NATURE OF THE PROBLEM, THE NEWNESS OF THE VEHICLE & THE FACT THAT IT HAS HAPPENED ON TWO WINDOWS, THIS IS CLEARLY A MANUFACTURER DEFECT. IN ADDITION, THERE IS A RECALL FOR THE EXACT PROBLEM (ON THE BACK WINDOW) ON MY EXACT VEHICLE. IF FOR SOME REASON MY VIN NUMBER IS NOT INCLUDED, IT OBVIOUSLY SHOULD BE INCLUDED. AFTER ALL, HOW DO THEY INITIALLY DETERMINE WHICH GROUPS OF CARS HAVE BEEN AFFECTED IF NOT BY THE CONSUMERS COMPLAINING OF THE PROBLEM? BEING FIXED TOMORROW FOR $800.*AK PE04045.PCO
Structure, Apr 19, 2004
I LIFTED THE TOP PORTION OF THE TAILGATE TO RETRIEVE ITEMS FROM CAR. AS IT LIFTED, THE BOLT THAT HINGES THE RIGHT TOP SIDE OF THE TAILGATE BROKE OFF, THE HYDROLIC PORTION LET GO AND THE TAILGATE CAME DOWN ON MY HEAD. I WAS UNABLE TO CLOSE THE TAILGATE AFTER THAT, AND IT WAS HANGING DOWN ON AN ANGLE, UNDRIVEABLE AS IT CONTINUED TO FALL FURTHER DOWN AND MAKE "CRACKING" NOISES. IT IS CURRENTLY BEING FIXED, HOWEVER FORD IS NOT TOO CONCERNED! MY CAR IS 500 MILES OVER WARRANTY (1 1/2 YEARS OLD), AND THEY SAY I AM RESPONSIBLE TO PAY A PORTION OF THIS BILL.*AK PE04045_PCO
Structure, Apr 9, 2004
I WAS OPENING THE DOOR TO GET MY DAUGHTERS DIAPER BAG AND HINGE BROKE. MY HUSBAND WAS TRYING TO PUT IT BACK AND THE GLASS SHATTERED IN HIS HANDS. MY DAUGHTER AND I WERE STANDING NEXT TO THE VEHICLE AS THE GLASS SHATTERED. THIS COULD HAVE TAKEN MY ENTIRE FAMILIES EYE SIGHT. THE GLASS LITERALLY EXPLODED. THIS ISSUE IS DEFINITELY UNSAFE!!! ESPECIALLY WHEN THERE ARE YOUNG CHILDREN AROUND. AND MOTHERS ARE OPENING UP THE HATCH TO GET OUT A DIAPER BAG WITH A CHILD IN HAND. PLEASE NOTE THIS IS THE SECOND TIME WE HAVE HAD A PROBLEM WITH THIS HATCH. WE TOOK IT TO FORD. THIS SHOULD BE A MANDATORY SAFETY RECALL.*AK PE04045_PCO
Structure, Mar 20, 2004
REAR HATCH LIFT ON MY 2002 FORD EXPLORER GLASS SHATTERED WHEN I CLOSED IT AFTER PLACING A DIAPER BAG IN THE BACK I TOOK THE VEHICLE TO TEXAS FORD TO FIND OUT IF THERE WAS A RECALL I WAS TOLD NONE. THEY REFUSED TO REPLACE MY GLASS BECAUSE IT WAS OUT OF WARRANTY. THAT I SHOULD FILE ON MY INSURANCE. *JB PE04045.PCO
Structure, Mar 17, 2004
THE CONSUMER LEANED OVER INTO THE REAR COMPARTMENT OF THE VEHICLE WHEN THE REAR WINDOW HINGE BROKE AND FELL ON TOP OF THE CONSUMER'S HEAD. THE HINGE WAS REPLACED, BUT IN THE PROCESS, THE "FLIP OPEN" REAR WINDOW SHATTERED, SUBSEQUENTLY THE ENTIRE REAR WINDOW ALONG WITH THE LEFT AND RIGHT HINGES WERE REPLACED. (PRIOR TO THE INCIDENT, THE CONSUMER NOTICED THAT THE REAR WINDOW WOULD OPEN WITHOUT ONE OPENING THE ENTIRE REAR DOOR TO GAIN ACCESS TO THE BACK OF THE VEHICLE) *AK *SC PE04045_PCO
Structure, Mar 14, 2004
WHILE STANDING UNDER THE RAISED LIFTGATE (TOP HALF) LOADING GROCERIES, THE GLASS SUDDENLY AND UNEXPECTEDLY SHATTERED CAUSING MY WIFE AND I TO BE SHOWERED BY SHARDS OF GLASS AND THEN HIT ON OUR HEADS AND BACKS WITH THE FALLING LIFTGATE ASSEMBLY. THIS INCIDENT CAUSED US HEAD, NECK AND BACK TRAUMA AND ALSO A SCRATCHED CORNEA TO MY WIFE'S LEFT EYE. FORD REFUSES RESPONSIBILITY FOR THIS INCIDENT.*AK PE04045.PCO
Structure, Mar 10, 2004
GLASS LIFT HATCH OPENS WHILE DRIVING. *AK REAR DOOR LIFTGATE INTERMITTENTLY UNLATCHES AND UNLOCKS WHILE VEHICLE WAS MOVING. DEALER MADE FOUR ATTEMPTS TO FIX PROBLEM. FORD WEREN'T ABLE TO FIND OUT THE CAUSE OF THE PROBLEM. *LA
Structure, Feb 26, 2004
THE CONSUMER COMPLAINED ABOUT A REAR HATCH BACK WINDOW PROBLEM. THERE WAS A CRACK AT THE BASE OF THE WINDOW APPROXIMATELY 8 INCHES WIDE. *AK *SC
Structure, Feb 24, 2004
IN AUGUST, 2003, THE VEHICLE BACK WINDOW HINGE BROKE WHILE LOADING GROCERIES, IT CAUSED DAMAGE TO THE TAILGATE FRAME AND THE GLASS CRACKED. BOTH WERE REPLACED TAKING OVER 7 DAYS. THE SAME COMPONENT BROKE AGAIN IN JANUARY, 2004, CAUSING THE REAR GLASS TO CRASH ON MY WIFES HEAD. LUCKILY SHE ONLY HAD A MINOR BRUISE AND BUMP FROM THE IMPACT. I ASKED THE MANAGER OF MAINTENANCE ABOUT THIS PROBLEM, AND HE SAID IT HAPPENS ALL THE TIME.*AK PE04045_PCO
Structure, Feb 23, 2004
VEHICLE WAS PARKED WITH SUNROOF OPEN. WHEN TRYING TO CLOSE HATCHBACK AFTER LOADING SWIMMING EQUIPMENT, GLASS SHATTERED. *LA THIS OCCURRED TWICE, INCONVENIENCING THE CONSUMER'S DAILY ROUTINE. *PH PE04045.PCO
Structure, Feb 19, 2004
I HAVE A FORD EXPLORER 2002 XLS. WHILE OPENING MY REAR WINDOW DOOR THE LEFT HINGE (LATCH) BROKE AND THE WINDOW EXPLODED THROWING GLASS EVERYWHERE INCLUDING PASENGERS INSIDE THE VEHICLE. I WENT TO THE VENDOR AND WAS TOLD THAT THIS WAS NOT ANYMORE RESPONSABILITY OF THE MANUFACTURER SINCE THE WARRANTY WAS EXPIRED. I COMPLAINT WAS FILED WITH THE POLICE DEPARTMENT SINCE IN THE INCIDENT THERE WHERE PEOPLE INVOLVED AND HAPPENED IN MY WORKPLACE PARKING LOT. PE04045_PCO
Structure, Feb 13, 2004
I AM THE OWNER OF A 2002 EXPLORER THAT FOR A YEAR STARTED WITH A SQUEAK NOISE COMING FROM THE CHASSIS SUPPORTS. EVERY TIME THAT I TOOK MY VEHICLE FOR AN OIL CHANGE TO THE DEALER I COMPLAIN ABOUT THIS PROBLEM, AND IT WAS ALWAYS MENTIONED TO ME THAT THIS TYPE OF CAR DO NOT HAVE ANY LUB POINTS FOR THE CHASSIS SUPPORTS. THEY COULD NOT FIND THE SQUEAK NOISE FROM WHERE IT WAS COMING. *AK THE SQUEAK NOISE STARTED TO BE SO BAD, THAT I WENT UNDERNEATH THE CAR AND FOUND BY MYSELF FROM WHERE THE NOISE WAS COMING. THE CHASSIS SUPPORTS PARTS OF THE BACK WERE REPLACED. THE SAME SQUEAK NOISE STARTED TO HAPPEN ON THE FRONT END AND PARTS WERE CHANGED. WELL SURPRISE, I GOT MY CAR AFTER REPAIR AND AFTER CHECKING IT ONE MORE TIME BY ROCKING THE VEHICLE THERE STILL A SQUEAK NOISE COMING FROM THE FRONT AREA. IMAGINE THAT THIS A COMMON PROBLEM ON THIS EXPLORER 2002 FLEET, I HAD A '98 EXPLORER THAT NEVER DEVELOPED THIS PROBLEM.
Structure, Feb 9, 2004
CONSUMER WAS RESPONSIBLE FOR REPAIRING A CUSTOMER'S VEHICLE BECAUSE THE REAR WINDOW SHATTERED WHEN HE OPENED THE REAR HATCH. WHEN HE CLOSED THE HATCHBACK THE REAR LIFTGATE WINDOW EXPLODED. A RECALL WAS ISSUED. BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE OF VIN, PER MANUFACTURER. *AK PE04045.PCO DOB IS 12/02_061704_PCO
Structure, Feb 4, 2004
UPON CLOSING THE HATCHBACK THE STRUT LOCKED UP AND THE GLASS SHATTERED. PIECES OF GLASS LANDED IN CONSUMER'S EYES. CONSUMER WAS NOT INJURED SINCE HE WORE GLASSES. VEHICLE WAS TURNED OFF WHEN THIS OCCURRED.*AK PE04045.PCO DOB IS 10/01_061704_PCO
Structure, Jan 15, 2004
ON MAY 8, I WAS PLACING SOME ITEMS IN THE REAR OF MY 2002 EXPLORER THROUGH THE HATCHBACK (THE GLASS PART, NOT THE ENTIRE REAR DOOR). I HEARD A POP WHEN THE GLASS RAISED UP. SINCE IT WAS DARK AND I WASN'T SURE WHAT THAT NOISE WAS, I SLOWLY STARTED TO CLOSE THE GLASS WHEN IT EXPLODED. AS IT TURNS OUT, THE RIGHT PNEUMATIC SHOCK MOUNT HAD BROKEN OFF THE GLASS AS IT LIFTED. THE GLASS MUST HAVE BEEN BROKEN BY A PORTION OF THAT SHOCK MOUNT IN THE PATH DURING CLOSING. LUCKILY, I ONLY RECEIVED A CUT ON MY HAND AS GLASS WAS EVERYWHERE; IN MY SHOES, HAIR, PURSE, ETC. I AM VERY THANKFUL THAT MY THREE-YEAR-OLD WAS NOT WITH ME, AS SHE NORMALLY WOULD BE STANDING BY MY SIDE IN THAT SITUATION. I CAN ONLY IMAGING WHAT COULD HAVE HAPPENED. MY HUSBAND DROVE THE VEHICLE TO THE FORD DEALERSHIP THE NEXT DAY, ANTICIPATING THE WORST, BUT THEY FIXED THE VEHICLE FREE OF CHARGE. THEY CLAIMED THAT WAS THE FIRST TIME THEY HAD HEARD OF THAT HAPPENING, BUT THEY WERE VERY QUICK TO GIVE HIM A LOANER AND GET HIM OUT OF THERE. WE PURCHASED THE VEHICLE IN AUGUST OF 2002. IT HAD APPROXIMATELY 14,000 MILES ON IT AT THE TIME OF THE INCIDENT. I HOPE THIS INFO HELPS. PE04045_PCO
Structure, Jan 15, 2004
TAILGATE WINDOW SHATTERED WITHOUT WARNING WHEN ATTEMPTING TO CLOSE IT. DEALER STATED THE HYDRAULIC CYLINDER TWISTED AWAY FROM THE BRACKET. *AK *JB *NM PE04045.PCO
Structure, Jan 12, 2004
I HAVE A CRACK DOWN THE BACK HATCH OF MY EXPLORER. IT EXTENDS FROM UNDERNEATH THE BACK WINDOW TO THE LATCH OF THE BACK DOOR. IT DEVELOPED WITHOUT INCIDENT AND STEADILY WIDENS ON A DAILY BASIS. *LA
Structure, Jan 11, 2004
FOUND STRESS CRACK IN REAR HATCH...GOES FROM THE BOTTOM OF GLASS TO THE BOTTOM OF THE HATCH...THIS IS A DANGEROUS PROBLEM THAT SOMEONE ELSE REPORTED TO YOU ON YOUR SITE. THIS IS A DEFECT THAT COULD CAUSE AN ACCIDENT OR INJURY SINCE THE GLASS MAY DISLODGE AND CREATE A ACCIDENT...BRINGING TO DEALER TO GET FIXED.*AK PANEL CRACKED (VERTICAL) DOWN TRIM PLATE. COLD TEMP CONTRACTION. PURCHASED 08/02. 04/02 DOB. NEW DESIGN
Structure, Jan 9, 2004
THE HINGES ON THE BACK HATCH WINDOW SEPARATED FROM THE BODY OF THE VEHICLE, CAUSING THE DOOR TO SAG AND LEAN OUTWARDS WHEN THE DOORS WERE OPENED. *AK THE HINGE ON THE BACK HATCH WINDOW SEPARATED FROM THE BODY AND CAUSED THE WINDOW TO BE HELD ON BY ONE HINGE. THE WINDOW WAS HANGING FROM THE HINGE ONLY. THE DEALER REPLACED THE HINGES. (HATCH DOOR PROBLEM) *SC *JB PE04045_PCO
Structure, Dec 30, 2003
WHILE OPENING THE REAR LIFT GATE THE DOOR HINGE BROKE AND CAUSED THE DOOR NOT TO CLOSE/LATCH PROPERLY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM RE-EVAL SINCE PE OPENING AND DET TO BE VALID PE04045_PCO
Structure, Dec 11, 2003
GLASS EXPLODED OUT OF THE BACK WINDOW, INJURING MY DAUGHTER. FORD STATES THAT THERE IS A CAMPAIGN, NOT A RECALL. SO I WASN'T NOTIFIED OF THE FAULTY PLUNGER MECHANISM. FORD REPLACED THE GLASS, BUT COULD NOT GUARANTEE ME THAT IT WOULD NOT HAPPEN AGAIN, SO I TURNED IN THE LEASE SINCE THE VEHICLE IS UNSAFE FOR MY FAMILY (4 KIDS). THEY ARE SUING ME BECAUSE I TURNED IN THE LEASE EARLY.*AK PE04045.PCO