2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: structure
532 reports, newest first. Show all
Visibility, Structure, Dec 2, 2013
THE FORD EXPLORER SPORT HAS A REAR HATCH THAT INCLUDES A GLASS SECTION THAT HAS THE ABILITY TO BE OPENED TO LOAD ITEMS INTO THE TRUNK AREA OF THE VEHICLE. THREE SEPARATE TIMES THE REAR WINDSHIELD HAS BLOWN OUT AS IT HAS BEEN OPENED / CLOSED. THE REAR WINDSHIELD IS MADE OF TEMPERED GLASS AND WHEN IT BREAKS IT EXPLODES INTO THE PERSON OPERATING THE WINDOW. THERE HAS NOT BEEN ANY INJURIES BESIDES A FEW SMALL CUTS, BUT HAVING GLASS EXPLODE INTO A PERSON IS DANGEROUS. AFTER THE FIRST FAILURE THE GLASS WAS SIMPLY REPLACED. THE FIRST FAILURE OCCURRED AS THE REAR GLASS WAS OPENED. AFTER THE SECOND FAILURE, THE CAR WAS BROUGHT TO A FORD DEALERSHIP TO FIX THE ISSUE. THE SECOND FAILURE OCCURRED AS THE GLASS WAS CLOSED. THE THIRD FAILURE OCCURRED 12/1/2013, IT HAS YET TO BE FIXED. THIS MOST RECENT FAILURE OCCURRED AS THE GLASS WAS CLOSED. *TR
Visibility, Structure, Nov 6, 2013
WHEN I OPEN THE BACK GLASS WINDOW, ONE HINGE BROKE OFF. I TRY TO SET THE WINDOW, THE OTHER HINGE BROKE. I HAVE TO TIE A ROPE TO KEEP THE GLASS FROM FALLING OFF. *TR I FIND ON LINE THERE IS A RECALL FOR 2002 - 2003 FORD EXPLORER LIFTGATE GLASS HINGE AND STRUT BRACKETS, NHTSA CAMPAIGN ID NUMBER: 04V442000. WHEN I CONTACTED FORD DEALER AND FORD COMPANY, THEY SAY MY VEHICLE VIN IS NOT COVERED BY THE RECALL. IF OTHER FORD EXPOLORERS ARE COVERED, WHY MY VIN IS NOT COVERED? IS IT BECAUSE THERE ARE FEWER FORD EXPLORER SPORT BUILT, AND LESS PEOPLE COMPLAIN ABOUT THE PROBLEM? I THINK THE RECALL SHOULD EXPAND TO COVER ALL EXPLORER BUILD IN 2002 - 2003.
Electrical system, Structure, Oct 19, 2013
THE 2002 FORD EXPLORER HAS A DESIGN FLAW SUCH THAT THE REAR PANEL CRACKS. WHEN MOISTURE GETS IN IT CAUSES ELECTRICAL PROBLEMS. THE SIX PROBLEMS EXPERIENCES ON THIS EXPLORER ARE AS FOLLOWS: 1) FALSE "DOOR AJAR" INDICATOR 2) REAR WINDOW WIPER NO LONGER WORKED 3) DEAD BATTERY 4) BACK-UP WARNING SIGNALS NO LONGER WORK 5) REAR WINDOW CAN NO LONGER OPEN 6) BRAKE LIGHTS WON'T TURN OFF EVEN AFTER THE ENGINE IS TURNED OFF. WE HAD TO DISCONNECT THE BATTERY AND TAKE IT TO THE DEALERSHIP THE NEXT DAY. *TR
Structure, Oct 3, 2013
THE LIFTGATE HINGE FRACTURED ALLOWING THE GLASS TO FALL NEARLY BREAKING MY HAND. THIS HINGE WAS RECALLED BY NHTSA CAMPAIGN ID NUMBER 04V442000 / FORD RECALL NO. 04S20. IN CONTACTING CUSTOMER SERVICE TONIGHT ON A FORD TRANSMISSION ISSUE, I DISCOVERED THE PREVIOUS HINGE RECALL AND THEY INDICATED THAT HINGE HAD BEEN REPLACE ONCE IN 2004 AND IT WAS MY BAD LUCK THAT IT FAILED A SECOND TIME. THEY WOULD MAKE NO RESTITUTION FOR THE FAILED PART. IT IS UNCONSCIONABLE THAT THEY WOULD HAVE THE SAME ISSUE AS A PREVIOUS RECALL AND NOT CORRECT THE ISSUE AGAIN. IT IS CLEARLY A SERIOUS SAFETY HAZARD THEY SHOULD ADDRESS, REIMBURSE ME FOR THE PART I PURCHASED THROUGH FORD AND REPLACE THE OTHER HINGE BEFORE IT ALSO FAILS AND HURTS SOMEONE. *TR
Structure, Aug 12, 2013
THE HINGES ON THE BACK HATCH ARE BREAKING. I HAVE CONTACTED FORD ON SEVERAL OCCASIONS AND THEY STATE THIS WAS ALREADY FIXED ONCE UNDER RECALL. THEREFORE, I WILL HAVE TO PAY TO HAVE IT FIXED AGAIN. IF THE SAFETY RECALL WAS COMPLETED PROPERLY, I DO NOT THINK IT SHOULD BE FAILING AGAIN; THEREFORE, I BELIEVE THEY DID NOT FIX IT PROPERLY THE FIRST TIME AND SINCE IT WAS A RECALL, I FEEL THEY SHOULD HAVE TO FIX IT AGAIN. THIS WILL BE A SERIOUS ISSUE IF THE WINDOW COMPLETELY BREAKS OFF. PLEASE ADVISE. *TR
Structure, Vehicle speed control, Aug 11, 2013
CAR LEAKING UNKNOWN FLUIDS .. THERE ARE OUTSTANDING RECALLS ON MY VEHICLE. RECALL ID 09509. *TR
Structure, Jul 19, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PANEL UNDER THE HATCH FRACTURED AND ALLOWED WATER TO PENETRATE THE VEHICLE. THE WATER THEN MADE CONTACT WITH THE ELECTRICAL COMPONENTS. THE VEHICLE WAS TAKEN TO A PRIVATE DEALER WHERE IT WAS FOUND THAT THE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Structure, Jul 7, 2013
SEVERE DETERIORATION OF THE BODY MOUNT BUSHINGS TO THE POINT WHERE THEY CRUMBLE WHEN TOUCHED. INFERIOR MATERIAL. *TR
Structure, Jul 7, 2013
DOOR HANDLE ISSUE. REAR DOORS CANNOT BE OPENED FROM THE INSIDE. *TR
Electrical system, Structure, Apr 19, 2013
THE INTERIOR LIGHTS OCCASIONALLY FLICKER WHEN ALL DOORS ARE SHUT SECURELY. ALSO THE DOOR AJAR LIGHT WILL FLICKER AT TIMES AS WELL. THE ALARM GOES OFF FOR NO REASON AND USUALLY IT IS IN THE MIDDLE OF THE NIGHT AND I AM PRETTY SURE IT IS RELATED TO THE DOOR AJAR MALFUNCTION. THERE IS NO WAY TO DISABLE THE FACTORY ALARM SO I HAVE HAD TO LEAVE MY CAR UNLOCKED AT NIGHT JUST TO KEEP IT FROM GOING OFF AND WAKING UP THE NEIGHBORS. ALSO WE HAVE A CRACK ON THE LIFT GATE JUST BELOW THE REAR WINDOW. YOU CAN SEE THIS IS A COMMON ISSUE BY LOOKING AT OTHER EXPLORERS AROUND TOWN. I HAVE REALLY ENJOYED THE EXPLORER UP UNTIL NOW BUT IT DOES BOTHER ME THAT THESE TWO ISSUES ARE VERY COMMON YET FORD WON'T ISSUE A RECALL TO FIX THESE ISSUES. *TR
Structure, Apr 6, 2013
LIFT GATE WINDOW HINGE BROKE SCRATCHING THE PAINT AND HURTING MY HAND CATCHING IT SO IT WOULD NOT BREAK THE OTHER HINGE. CALLED FORD THE FIRST TIME THIS HAPPEN AND THEY SAY ITS NOT PART OF THE RECALL WHICH I CANT FIGURE OUT SINCE THIS IS THE THIRD TIME THIS HAS HAPPEN TO ME SINCE I'M THE OWNER OF MY 02 EXPLORER SPORT AND FOUND OUT THIS HAPPEN TO THE ORIGINAL OWNER ONCE.SOMETHING HAS TO BE DONE! I RESEARCH THIS ON LINE AND SEE MANY OTHER EXPLORER OWNERS WITH THE SAME PROBLEMS AND THE SAME STORY COME ON LETS DO SOMETHING ABOUT THIS!!!! *TR
Structure, Visibility/wiper, Mar 12, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE LIFT GATE WINDOW WAS SHATTERED ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER DIAGNOSIS THEY ADVISED HIM THAT THE HINGES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 140,738. THE CURRENT MILEAGE WAS APPROXIMATELY 149,229. *TR
Structure, Feb 21, 2013
REAR PANEL BELOW WINDOW CRACKED FROM COLD WHILE SITTING IN DRIVEWAY. *TR
Structure, Feb 18, 2013
THE BACK DOOR IS CRACKED BETWEEN THE WINDOWS THE THE LATCH. THIS MORNING THE LATCH STOPPED WORKING AND I CAN'T KEEP THE REAR LATCH CLOSED. *TR
Structure, Visibility/wiper, Feb 11, 2013
WE OPENED THE REAR WINDOW TO GET SOMETHING OUT OF THE TRUNK, LIFTED THE WINDOW AND THE WINDOW EXPLODED AND CRASHED ON MY HUSBAND'S HEAD. IT SEEMS AS IF THE HYDROLICS FAILED ON EACH SIDE OF THE REAR WINDOW. GLASS JUST SHATTERED AND WAS EVERYWHERE. MY HUSBAND'S HANDS WERE CUT AND HIS HEAD WAS BANGED UP. *TR
Structure, Feb 1, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN EXTENDED CRACK ON THE LIFTGATE EXTERIOR PANEL. THE DEFECT BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Structure, Jan 4, 2013
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE AND FRONT PASSENGER SIDE DOORS WOULD SWING OPEN SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS LATER CONTACTED AND ADVISED HER TO SCHEDULE AN APPOINTMENT WITH THE DEALER FOR INSPECTION AND POSSIBLE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 105,500.
Structure, Nov 30, 2012
BODY/CHASSIS MOUNTS ARE DETERIORATING AND CRUMBLING. BODY IS NOW LOOSE ON THE FRAME AND HAS SLIGHT MOVEMENT. THESE MOUNTS ARE NOT RUBBER LIKE MOST; THEY ARE SOME SORT OF URETHANE COMPOSITE. INTERNET RESEARCH AND TRUCK OWNER SITES CONFIRM THIS TO BE A COMMON PROBLEM. FORD DOES NOT SEE THIS AS A SAFETY/RECALL ISSUE AND HAS DIRECTED OWNERS OF SUSPECT VEHICLES TO YOUR DEPARTMENT. THIS PARTICULAR VEHICLE HAS NEVER BEEN IN SALT OR SNOW AND HAS ALWAYS BEEN IN NORTH CAROLINA. THE CAB SHAKING AND RATTLING IS CAUSING MOVEMENT THAT WILL UNDOUBTEDLY EFFECT THE BRAKE LINES AND STEERING COLUMN AS THEY ARE ATTACHED TO BOTH THE BODY AND THE CHASSIS. FORD IS NOW USING ANOTHER COMPOUND FOR THE MOUNTS APPARENTLY IN RESPONSE TO COMPLAINTS. *TR
Structure, Oct 17, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 10MPH THE CONTACT HEARD A GRINDING NOISE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BODY MOUNTS WERE DETERIORATING BETWEEN THE FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPOXIMATE FAILURE MILEAGE WAS 141,000.
Structure, Aug 29, 2012
PART# 2L2Z-98420A68-AA HINGE AND ATTACHMENTS FOR LIFTGATE BROKE 08/04-2008. RECALL CAMPAIGN#PE04045-PURCHASED ANOTHER HINGE FROM FORD PARTS DEPT. INVOICE# 216039 ON 08/04/2008-THEY DID NOT TELL ME THERE WAS A RECALL ON THIS PART ITEM- BOUGHT PART AND REPLACED IT MYSELF. 08/26-2012 THE OTHER HINGE BROKE AND CALLED 1-888-327-4226 AND WAS TOLD RECALL WAS OVER- THE FORD STORE NEVER TOLD ME THIS PART WAS RECALLED AND CHARGED ME $43.95. NOW THE OTHER SIDE OF THE HATCHBACK HINGE HAS BROKEN AND HAVE BEEN TOLD I HAVE TO PAY TO GET IT REPAIRED MYSELF AGAIN. NEVER RECEIVED ANY POSTCARD FOR RECALL NOTICE. THIS PART IS DEFECTIVE-BOTH HINGES HAVE BROKEN- I HAVE PAID FOR ONE HINGE AND REPLACED IT MYSELF AND DO NOT THINK I SHOULD HAVE TO REPLACE THE OTHER ONE ALSO AND SHOULD BE PAID THE $43.95 I PAID NOT EVEN COUNTING MY TIME AND LABOR AND FORD SHOULD PAY FOR THE OTHER SIDE SINCE THIS HINGE IS CLEARLY DEFECTIVE. *TR
Suspension, Structure, Jul 29, 2012
I AM EXPERIENCING A LOUD CLANKING AND CRASHING SOUND EMITTING FROM UNDER VEHICLE WHILE DRIVING ON PUBLIC HIGHWAYS WITH MINIMAL BUMPS AT VARIOUS SPEEDS WITH INCREASED ROLL MOVEMENT WHILE CORNERING. AFTER INVESTIGATION, I FOUND THE BODY MOUNTS TO BE CRUMBLING APART, BODY MOUNTS MISSING LARGE CHUNKS OF MATERIAL AND OTHER BODY MOUNTS ARE SOFT AND JELLY LIKE WHEN TOUCHED. THESE FORD BODY MOUNTS HAVE BEEN ENGINEERED IMPROPERLY AND HAVE REACHED A PREMATURE FAILED STATE. THIS AFFECTS THE ROLL OF THE VEHICLE AND MAY POSE GRAVE DANGER TO VEHICLE PASSENGERS WHEN PERFORMING A LANE CHANGE OR ANY VEHICLE ROLL MANEUVER AND AFFECTS VEHICLE CONTROL. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY. AFTER A INTERNET SEARCH, I HAVE DISCOVERED THIS TO BE AN ISSUE WITH THOUSANDS OF FORD EXPLORER SPORT TRAC OWNERS AND OTHER FORD TRUCKS AS WELL. I AM THE ORIGINAL OWNER OF THE VEHICLE. THIS VEHICLE HAS BEEN IN FLORIDA FROM 2002-2010, AND IN GEORGIA FROM 2011-PRESENT AND HAS NEVER BEEN EXPOSED TO SALT, SNOW OR ANY ABNORMAL ENVIRONMENT TO CAUSE THIS FAILURE. THIS VEHICLE HAS NOT BEEN MODIFIED IN ANY WAY. *JS
Structure, Apr 17, 2012
ABOUT A YEAR AFTER I PURCHASED MY EXPLORER LTD, THE REAR LOGO PANEL STARTED COMING LOOSE. I USED SPECIAL ADHESIVE TO ATTACH IT, BUT IT JUST WOULDN'T STICK. I TRIED PULLING IT OFF, BUT IT WOULDN'T BUDGE ON THE OTHER SIDE, SO I TRIED A DIFFERENT ADHESIVE. IT STUCK FOR A WHILE, BUT AS I WAS GOING DOWN A BUSY STREET, IT FLEW OFF ALMOST HITTING THE CAR BEHIND ME. THIS VERY EASILY COULD HAVE CAUSED AN ACCIDENT AND SERIOUS INJURY. *JS
Structure, Mar 19, 2012
BODY MOUNT BUSHINGS COMPLETE FAILURE. ALL MOUNTS FAIL. MOUNTS FALL COMPLETELY APART AND NOTHING LEFT EXCEPT FOR WASHERS AND BOLTS.THIS CAN CAUSES BODY TO MOVE ON FRAME..HAVE MADE FORD MOTOR AWARE BUT NO ACTION TAKEN. *JS
Electrical system, Visibility, Structure, Feb 21, 2012
NONE OF THE WINDOWS WILL WORK, THEY WERE OPERATING PROPERLY AND JUST QUIT. THIS VEHICLE IS UNSAFE TO DRIVE, IN AN EMERGENCY, (SUCH AS A CRASH). THE OCCUPANTS OF THE VEHICLE COULD BECOME TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPERATE. IF A FIRE OCCURRED THE RESULTS COULD BE TRAGIC. FORD IS AWARE OF THIS PROBLEM ALONG WITH SEVERAL OTHER PROBLEMS ON THIS VEHICLE. YET THEY CHOOSE NOT TO REPAIR OR REPLACE ANY OF THE KNOWN DEFECTIVE COMPONENTS. MY VEHICLE HAS A LOT OF MILES ON IT, BUT THIS PROBLEM ALONG WITH OTHER PROBLEMS ON THIS VEHICLE HAPPENS ON LOWER MILEAGE VEHICLES ALSO. *TR
Structure, Jan 31, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT TWO CRACKS DEVELOPED UNDER THE HATCH. THE CONTACT STATED THAT THE FAILURE WAS CAUSED BY EXTREMELY COLD WEATHER. THE DEALER WAS CONTACTED AND THEY STATED TO THE CONTACT THAT THE FAILURE WAS NOT A SAFETY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THEY DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 170,000.