2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: structure
532 reports, newest first. Show all
Electrical system, Structure, Apr 19, 2010
DOOR AJAR LIGHT AND BEEPING SENSOR IS ALWAYS GOING OFF. CAUSING THE DOORS TO UNLOCK WHILE DRIVING AND ALSO CAUSING THE INSIDE DOME LIGHT TO TURN ON AND OFF. I HAVE DONE SOME RESEARCH AND ALOT OF FORD EXPLORERS ARE HAVING THIS PROBLEM. *TR
Visibility, Structure, Apr 9, 2010
THIS IS AN ACCIDENT WAITING O HAPPEN. MY PANEL BELOW THE REAR WINDOW IN 2002 EXPLORER MAY SOON FLY AND HIT ANOTHER CAR ON THE FREEWAY AND CAUSE A BIG ACCIDENT. THIS IS A PROBLEM FROM HUNDREDS OF OTHER FORD EXPLORERS. A RECALL SHOULD BE MADE BEFORE MAJOR ACCIDENTS HAPPEN BECAUSE OF THIS PROBLEM. *TR
Structure, Apr 5, 2010
2002 FORD EXPLORER -- A CRACK APPEARS IN THE PANEL BELOW THE REAR TAILGATE WINDOW GLASS. *TR
Structure, Feb 1, 2010
THERE IS EXTREME DETERIORATION OF THE RUBBER BODY MOUNT BUSHINGS...THESE ARE WHAT HOLDS THE CAB TO THE FRAME. THE ONES ON MY 2002 FORD EXPLORER SPORT TRAC ARE SO BADLY DETERIORATED THAT WHAT RUBBER IS LEFT WILL CRUMBLE IN MY FINGERS. *TR
Structure, Jan 25, 2010
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS PARKED AT HIS RESIDENCE WHEN HE OBSERVED THAT THE REAR LIFTGATE EXHIBITED A CRACK NEAR THE EMBLEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 100,000. UPDATED 2/22/10 *CN UPDATED 05/10/10
Structure, Equipment, Jan 4, 2010
I OPENED THE LIFTGATE GLASS TO MY FORD EXPLORER IN ORDER TO LOAD GROCERIES INTO THE BACK. THE GLASS CAME DOWN ON MY HEAD AND I PUSHED IT BACK UP OFF OF ME WHEN IT EXPLODED ALL OVER THE PLACE. THE MOLDING CAME DOWN ONTO MY HEAD AND MY BACK (I WAS STILL LEANING INTO THE CAR). BECAUSE IT WAS VERY COLD OUT, I WAS WEARING A HEAVY COAT WITH A HAT AND THE HOOD PULLED UP ONTO MY HEAD, SO THIS CUSHIONED THE IMPACT ONTO MY BACK AND HEAD. GLASS WAS EVERYWHERE. THERE HAVE BEEN SEVERAL RECALLS ON THIS PIECE OF EQUIPMENT SINCE WE HAVE HAD THE TRUCK, BUT THE LAST ONE WAS ABOUT 5 YEARS AGO. THE DEALER TOLD ME IT WOULD BE MY RESPONSIBILITY TO FIX. I DON'T BELIEVE THAT LIFTGATES SHOULD JUST BE FALLING OFF OF CARS OR EXPLODING, EVEN IF THE CAR IS 8 YEARS OLD. *TR
Visibility, Structure, Jan 4, 2010
2002 FORD EXPLORER REAR WINDOW - THE HINGES OR THE SLIDES ON THE SIDE DID NOT HOLD THE WINDOW UP FOR THE WINDOW SECTION OF THE REAR DOOR. WHILE PARKED, THE GLASS DOOR CAME DOWN ONTO THE HEAD OF A PERSON, THE GLASS IN THE WINDOW EXPLODED HITTING THE PERSON IN THE HEAD, CAUSING THE PERSON TO FALL BACKWARDS INTO THE BOTTOM FRAME OF THE REAR WINDOW ASSEMBLY. THE PERSON SUFFERED A LARGE KNOT ON THEIR HEAD AND GLASS CUTS. THE FORD DEALER SERVICE DEPARTMENT ADVISED THIS IS A "COMMON PROBLEM" THEY HAVE WITH THIS VEHICLE AND THAT FORD IS AWARE OF IT BUT HAS NOT DONE ANYTHING ABOUT A RECALL OR TO REPAIR THE PROBLEM. *TR
Structure, Jan 1, 2010
REAR DEFROSTER HAD BEEN ON TO UN FOG THE GLASS. REAR LIFTGATE GLASS SHATTERED AFTER PRESSING THE RELEASE BUTTON TO RELEASE THE LIFTGATE. VEHICLE IS A 2002 FORD EXPLORER. WEATHER WAS 19 DEGREES F WITH WINDCHILL OF 10 DEGREES F. *TR
Structure, Dec 30, 2009
A VERTICAL CRACK IN THE LIFT-GATE BELOW THE REAR WINDOW. NO APPARENT OTHER DAMAGE TO VEHICLE. DISCOVERED WHEN PREPARING TO OPEN REAR HATCH. EXTENDS FROM WINDOW DOWNWARD TO LATCH/RELEASE POINT. *TR UPDATED IVOQ 01/08/10.*JB
Structure, Dec 28, 2009
I GOT A FORD EXPLORER 2002 AND THE HATCHBACK DOOR IS CRACKED, I HAD A FORD EXPLORER 2003 BEFORE AND IT HAD THE SAME PROBLEM AND I HAD SEEN OTHER FORDS EXPLORERS FROM YEAR 2000 TO 2004 WITH THIS PROBLEM. I CONTACTED THE FORD HEADQUARTERS COMPANY AND I WAS TOLD THAT THEY COULDN'T FIX THE CRACK BECAUSE I HAD TO CONTACT YOU TO COMPLAIN SO THIS WILL BECOME A RECALL AND THEY WILL FIX IT FOR ME OTHERWISE THEY ARE UNABLE TO FIX IT. I ONLY BUY FORD CARS BECAUSE I LIKE AMERICAN CARS AND ALSO I FEEL I AM HELPING THE ECONOMY KEEPING JOBS FOR THE AMERICAN PEOPLE BUT I COULD BUY ANY OTHER BRAND! I REALLY APPRECIATE YOU TAKING THE TIME TO READ MY COMPLAIN AND MAYBE FIND A SOLUTION FOR THIS PROBLEM. THANK YOU. *TR
Structure, Dec 21, 2009
2002 FORD EXPLORER, THE BACK LIFT GATE / PANEL DIRECTLY UNDER THE GLASS, CRACKED FOR NO REASON. ONE DAY HEADING TO LUNCH I NOTICED THIS PIECE CRACKED. NOW, I HAVE BEEN NOTICING THIS ON OTHER FORD EXPLORERS AND EVEN FOUND A WEBSITE CONTAINING LOTS OF OTHER 2002 FORD EXPLORER OWNERS COMPLAINING ABOUT THE SAME ISSUE. CONTACTED FORD MOTOR COMPANY ON 12-21-09 AND NO RECALL HAS BEEN MADE ON THIS VEHICLE WITH THIS PROBLEM. I FEEL THAT IT IS THE RESPONSIBILITY TO FORD EXPLORER OWNERS TO GET THIS FIXED AT NO COST TO THE OWNER. PLEASE LET ME KNOW WHAT I NEED TO DO, IN ORDER TO GET THIS CORRECTED. MICHAEL SMITH THANK YOU FOR YOUR TIME.*TR
Structure, Dec 15, 2009
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. CRACKS HAVE DEVELOPED UNDER THE REAR WINDOW DOOR. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO ASSISTANCE WAS PROVIDED BECAUSE THERE WERE NO RECALLS.. THE FAILURE MILEAGE WAS 40,000.
Structure, Nov 13, 2009
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE REAR HATCH LIFT-GATE UNDER THE FORD EMBLEM HAS DEVELOPED CRACKS. CONSEQUENTLY WATER HAS ENTERED THE DOORS AND LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND SHE WAS ADVISED THAT SHE WOULD HAVE TO PAY BETWEEN $600-$700 TO REPAIR THE VEHICLE. SHE NOTIFIED THE MANUFACTURER OF THE FAILURE, BUT WAS REFERRED TO NHTSA. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Structure, Nov 8, 2009
FOLLOWING THE NHTSA CAMPAIGN #04V442000 RECALL REPLACEMENT OF THE HINGE ON THE REAR HATCHBACK OF MY 2002 FORD EXPLORER, CRACKS IN THE BODY HAVE APPEARED IN THE PANELING AROUND THE REAR TAILGATE WINDOW. THESE CRACKS APPEAR TO BE STRESSED INDUCED AND MAY POSE A HAZARD TO THE REAR WINDOW IF THE FRAMING AROUND THE WINDOW CONTINUES TO DEGRADE AND CRACK. *TR
Steering, Power train, Structure, Oct 6, 2009
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN HE ATTEMPTED TO TURN THE IGNITION SWITCH, THE STEERING COLUMN FRACTURED. SECONDLY, THE REAR LIFT-GATES PANEL SPLIT IN HALF. THIRDLY, THE TRANSMISSION INTERMITTENTLY SLIPPED OUT OF GEAR. NONE OF THE FAILURES HAVE BEEN REMEDIED. HE PREVIOUSLY FILED A COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Visibility, Structure, Jul 17, 2009
DRIVING ON HIGHWAY, NO DEBRIS, AND OUR SUNROOF EXPLODED. AS THE SCREEN WAS CLOSED NO INJURIES, BUT POTENTIAL FOR CUT AND EYE INJURIES BY RAZOR SHARP GLASS. NO ONE BEHIND US AFFECTED. HUGE NOISE VERY STARTLING. *TR
Structure, Jul 10, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT LIFTED THE HATCH ON THE VEHICLE, THE GLASS STUART BRACKETS POPPED OFF AND CUT HIS HEAD AND WRIST. THERE IS A RECALL FOR THIS FAILURE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 139,000.
Power train, Structure, Jun 18, 2009
I TOOK A TRIP FROM HOME IN OK TO CANTON, TX ON RETURN HEARD LOUD NOISE WHEN I STOPPED TO HAVE THE VEHICLE INSPECTED I FOUND OUT THE FRONT DRIVE SHAFT WAS COMING OUT. IN MARCH OF 2008 I NOTICED A NOISE COMING FROM THE REAR OF THE EXPLORER. WHEN I HAD IT INSPECTED I WAS TOLD THE REAR END NEEDED TO BE REPLACED. THIS COST ME OVER $2000.00. MY TRANSMISSION IS NOW SLIPPING AND AFTER READING OTHER COMPLAINTS I FEAR THE WORSE IF I HAVE MY TRANSMISSION CHECKED. WHO DO WE CONTACT TO HAVE A LAWSUIT STARTED? MY TRUCK NOW HAS APPROXIMATELY 110,000 MILES. I HAVE REPLACED THE FRONT DRIVE SHAFT, REAR END ASSEMBLY. MY AIR BAG LIGHT STAYS ON AND THE REAR PANEL BELOW THE BACK WINDOW HAS CRACKED. I HAVE ALL THE COMPLAINTS LISTED EXCEPT FOR THE GEAR SHIFTER BREAKING OFF IN MY HAND. *TR
Structure, May 19, 2009
2002 FORD EXPLORER WITH CRACKED REAR TAILGATE APPLIQUE. HAVE SEEN MANY MORE ON THE ROAD. FORD SAYS THERE IS NO DEFECT. THEY WANT $350 TO FIX. *TR
Structure, May 1, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR LIFTGATE BELOW THE WINDOW WAS CRACKED. HE WAS CONCERNED THAT THE WINDOW PANEL WOULD FAIL AND CAUSE THE GLASS TO SLIDE OUT AND SHATTER. NO REPAIRS WERE MADE TO THE VEHICLE. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER AND NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 83,000.
Structure, Apr 20, 2009
2002 FORD EXPLORER DEVELOPED A CRACK BELOW THE REAR HATCH WINDOW EXTENDING DOWN AND TO THE RIGHT OF THE FORD EMBLEM. SINCE THEN I HAVE OBSERVED THESE ON DOZENS OF EXPLORERS. MY VEHICLE WAS NOT INVOLVED IN AN ACCIDENT, NOR WAS THE HATCH BEING USED WHEN THIS OCCURRED. I FEEL IT IS A SAFETY ISSUE SINCE THE GLASS COULD FALL OUT ON THE HIGHWAY. FORD IN NO WAY ACKNOWLEDGES THE ISSUE THAT HAS HUNDREDS OF COMPLAINTS ON MESSAGE BOARD. *TR
Structure, Mar 21, 2009
THE REAR PANEL BELOW THE REAR WINDOW OF MY 2002 FORD EXPLORER CRACKED. WHILE IN THE CAR WASH, TWO THIRDS OF THE REAR PANEL FELL OFF THE BACK OF THE VEHICLE. I HAVE FOUND OUT THAT THIS IS AN EXPENSIVE REPLACEMENT AND THAT FORD HAS BEEN MADE AWARE OF THE PROBLEM. MY CONCERN IS IF IT FELL OFF IN A CAR WASH WHAT WOULD HAPPEN IF IT FELL OFF WHILE I WAS DRIVING 55-65 MPH ON THE HIGHWAY? ALSO, I AM NOT THRILLED ABOUT THE IDEA OF HAVING TO SPEND $500 TO FIX A PIECE OF MY VEHICLE THAT SHOULD REMAIN INTACT. *TR
Electrical system, Structure, Latches/locks/linkages, Mar 19, 2009
SEVERE CRACKS IN BACK WINDOW HOUSING. CRACK IS SO SEVERE, CONSIDERATION OF WINDOW FALLING OUT IS POSSIBLE. INFORMATION PANEL REGISTERS DOOR AJAR WHICH CONSEQUENTLY FLASHES INTERNAL LIGHTS, RE-LOCKS DOORS, SETS WARNING BELLS TO GO OFF. OFTEN, DOOR AJAR DOES NOT REGISTER, BUT ELECTRIC LOCKS LOCK RE-LOCK AND LOCK MANY TIMES WITH WARNING BELLS GOING OFF, INTERIOR LIGHTS FLICKERING,MANY TIMES IN ONE INSTANCE. ALL ACTIVITIES HAPPEN INTERMITTENTLY, WITHOUT CAUSE OR REASON CAUSING SEVERE DISTRACTION TO DRIVER. THEFT ALARM GOES OFF AFTER VEHICLE HAS BEEN LOCKED SEVERAL HOURS; FOR NO APPARENT REASON. WHEN UNLOCKED AND RE-LOCKED, CONTINUES TO GO OFF INTERMITTENTLY. I BELIEVE THE REAR WINDOW HOUSING BREAK IS THE ROOT OF ALL THIS ACTIVITY. *TR
Structure, Mar 18, 2009
2 CRACKS IN THE HATCHBACK ABOVE THE LOGO. *TR
Structure, Mar 5, 2009
MY WIFE OPENED THE REAR HATCH TO GET GROCERIES OUT. IT STARTED FALLING ON HER. HER FRIEND REACHED TO LIFT IT UP AND IT EXPLODED ON MY WIFE WHEN SHE TRIED TO LIFT IT OFF MY WIFE. I AM DEBBIE'S HUSBAND. WE BOUGHT THE CAR IN 2004. THEY RECALLED IT IN 2006 TO PUT THE NEW HINGES ON, THAT WERE SUPPOSED TO BE FORD'S RECALL FIX FOR THE PROBLEM. IT DID NOT RESOLVE THE PROBLEM. IT APPEARS THAT PEOPLE ARE STILL HAVING THE ISSUE AFTER THEIR SO CALLED FIX. ITS TIME FOR FORD TO REALLY FIX THE PROBLEM OR PAY CONSUMERS FOR THEIR LOSS THROUGH A CLASS ACTION SUIT. I TRIED TO TELL MY WIFE TO STICK WITH GM SUV'S. THE FORD HAS BEEN A BIG DISAPPOINTMENT IN MANY AREAS. IT NEVER GOT THE MILEAGE WE WERE TOLD IT WOULD GET. WE GET 16 TO 17 ON THE HIGHWAY. WE WERE TOLD WE COULD GET 24. THE CHEVY VORTECH DOES GET THE 24 MPG AND OUR SAFARI VAN DOES IT DAILY. *TR