2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: structure
532 reports, newest first. Show all
Structure, Equipment, Feb 15, 2009
WE HAVE A FORD EXPLORER XLT 2002. THE REAR WINDOW LIFT GATE WOULD NOT STAY UP ON ITS OWN, SO MY SON PUSHED IT UP, AND THE REAR WINDOW GLASS EXPLODED. HE AND MY HUSBAND RECEIVED MINOR CUTS AND IT CAME VERY CLOSE TO MY SONS EYES. I DID SOME RESEARCH ONLINE AND FOUND THAT OTHERS HAD VERY SIMILAR EXPERIENCES AT WWW. CARCOMPLAINTS.COM IN 2004 WE TOOK THE VEHICLE TO THE DEALER SECONDARY TO A RECALL REGARDING THE SHOCKS ON THE REAR WINDOW. WE TOOK IT IN AND THEY SUPPOSABLY FIXED IT. I DON'T KNOW WHY IT MY WINDOW EXPLODED, BUT WHAT WOULD HAVE HAPPENED IT THE GLASS HAD GOTTEN IN MY SONS EYES WE WILL BE CALLING THE DEALERSHIP IN THE MORNING TO SEE WHAT THEY SAY. BY THE WAY IT IS GOING TO COST 1400 DOLLARS TO GET IT REPAIRED. *TR
Structure, Feb 14, 2009
CRACK IN HATCHBACK DIRECTLY BELOW WINDOW. *TR
Structure, Feb 13, 2009
BROKEN TAILGATE PANEL ON EXPLORER MY 2003 AND 2002. *TR
Structure, Feb 9, 2009
NOTICED WHAT APPEARED TO BE A SMALL SCRATCH JUST BELOW THE GLASS ON THE PLASTIC PORTION OF 200 EXPLORER LIFTGATE. ON FRIDAY FEB 6, 2009 THERE WAS A SPLIT FROM TOP TO BOTTOM. FORD IS DOING NOTHING ABOUT THIS PROBLEM EVEN THOUGH IT SEEMS TO POSSIBLY BE RELATED TO THE LIFTGATE HINGE RECALL ALREADY ISSUED BY THE NHTSA. *TR
Structure, Feb 4, 2009
I HAVE A 2002 FORD EXPLORER. THE HATCH BELOW THE WINDOW IS CRACKED IN THREE PLACES..... AND LOOKS LIKE IT IS NOT GOING TO LAST MUCH LONGER. I HAVE NOTICED THIS ON MANY OF THE SAME MAKES AND SOME IN THE SAME YEAR AND NEW YEARS. I AM VERY CONCERNED AND THINK THAT THIS ISSUED NEEDS TO BE RESOLVED AND RECALLED ASAP. I WOULD LIKE TO KNOW WHAT OTHER STEPS I MIGHT TAKE TO HELP ME RESOLVE THIS ISSUE. I AM EMBARRASSED OF IT AND THINK THAT FORD NEEDS TO STEP UP TO THE PLATE. *TR
Structure, Jan 29, 2009
WHEN I SAW A CRACK ON THE FORD APPLIQUE, I WENT TO MY LOCAL FORD DEALER TO SEE WHO I SHOULD CONTACT ABOUT THIS PROBLEM. I'VE NEVER HAD ANY PROBLEMS WITH MY EXPLORER; TOOK EXCELLENT CARE OF IT; NO DENTS, DINGS, ACCIDENTS. THE DEALER TOLD ME I MUST HAVE SLAMMED THE TRUNK TOO HARD IN COLD WEATHER. IF THAT WERE THE CASE, I SHOULD HAVE CRACKS IN ALL FOUR DOORS (AND THE HOOD). THEY WANTED TO GIVE ME THE NAME OF A BODY SHOP TO HAVE IT REPAIRED. I SAID, NO, THIS SHOULD BE FORD'S RESPONSIBILITY. I CONTACTED FORD'S CORPORATE OFFICE, THEY REPLIED THAT THERE'S NO RECALL NOR IS IT UNDER WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE REPAIR. I WILL NOT! THIS WAS NOT SOMETHING THAT I DID! THIS IS POOR WORKMANSHIP! I HAVE HAD NUMEROUS FORD TAURUS STATION WAGONS BEFORE THIS EXPLORER, AND HAVE HAD NO PROBLEMS WITH THEM... I PLACED THIS COMPLAINT ON "AUTO BEEF". MY COMPLAINT WAS #304, THERE ARE NOW 315 COMPLAINTS ON THE SAME PROBLEM. I'M AFRAID THIS COULD FALL OF WHILE DRIVING. *TR
Structure, Jan 29, 2009
WHEN I SAW A CRACK ON THE FORD APPLIQUE, I WENT TO MY LOCAL FORD DEALER TO SEE WHO I SHOULD CONTACT ABOUT THIS PROBLEM. I'VE NEVER HAD ANY PROBLEMS WITH MY EXPLORER; TOOK EXCELLENT CARE OF IT; NO DENTS, DINGS, ACCIDENTS. THE DEALER TOLD ME I MUST HAVE SLAMMED THE TRUNK TOO HARD IN COLD WEATHER. IF THAT WERE THE CASE, I SHOULD HAVE CRACKS IN ALL FOUR DOORS (AND THE HOOD). THEY WANTED TO GIVE ME THE NAME OF A BODY SHOP TO HAVE IT REPAIRED. I SAID, NO, THIS SHOULD BE FORD'S RESPONSIBILITY. I CONTACTED FORD'S CORPORATE OFFICE, THEY REPLIED THAT THERE'S NO RECALL NOR IS IT UNDER WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE REPAIR. I WILL NOT! THIS WAS NOT SOMETHING THAT I DID! THIS IS POOR WORKMANSHIP! I HAVE HAD NUMEROUS FORD TAURUS STATION WAGONS BEFORE THIS EXPLORER, AND HAVE HAD NO PROBLEMS WITH THEM... I PLACED THIS COMPLAINT ON "AUTO BEEF". MY COMPLAINT WAS #304, THERE ARE NOW 315 COMPLAINTS ON THE SAME PROBLEM. I'M AFRAID THIS COULD FALL OFF WHILE DRIVING. *TR
Structure, Jan 28, 2009
MY 2002 FORD EXPLORER HAS 2 CRACKS FROM TOP TO BOTTOM IN THE BACK REAR PANEL. I NOTICED THE FIRST ON AROUND JANUARY 2007 AND THE SECOND ONE JANUARY 2009. *TR
Structure, Wheels, Jan 23, 2009
THIS 2002 FORD EXPLORER HAS ONLY 62,153 MILES AND THE WHEEL ASSEMBLY HUBS HAVE FAILED. THE PROBLEM IS IN THE DESIGN OF THIS PART BECAUSE IT HAS NO AXLE AND IS ASSEMBLE TO THE FRAME BY THREE BOLTS. IF THIS PART GOES BAD ON THE INTERSTATE AND THE WHEEL WILL COME OFF , GOD HELP THE DRIVER AND THE PEOPLE ON THE SAME PATH. THIS SUV NEEDS TO BE RECALL! *TR
Power train, Structure, Jan 22, 2009
I HAVE A 2002 FORD EXPLORER AND ALL OF A SUDDEN THE O/D LIGHT STARTED FLASHING I HAVE READ OTHER PEOPLES EXPERIENCES AND THIS HAS LED ME TO FILE A COMPLAINT ABOUT THIS AND NOW THAT I REALIZE THAT IM NOT THE ONLY ONE WELL I HOPE YOU CAN HELP I WAS EXPECTING FOR THIS VEHICLE TO LAST LONGER THAN MY 1994 DODGE RAM. AND ANOTHER THING THE SIDE OF THE WINDOWS STARTED PEALING OFF MY BACK DOOR IS CRACKED BECAUSE IT WOULD NOT CLOSE RIGHT AND NONE OF MY THREE OF MY WINDOWS HAVE STOPPED WORKING AT ONE TIME. THIS CAR IS FULL OF MALFUNCTIONS AND I THING THAT THERE SHOULD BE SOMETHING DONE ABOUT IT I BOUGHT IT BRAND NEW AND PAID 25,000 FOR THIS PIECE OF JUNK. *TR
Structure, Jan 18, 2009
APPROXIMATELY A YEAR AGO THE TOP PANEL OF THE BACK TAILGATE BEGAN CRACKING ON THE RIGHT SIDE OF THE "FORD" SYMBOL. YESTERDAY MORNING I CAME OUT TO FIND ANOTHER CRACK IN THE PANEL IN THE EXACT SAME SPOT EXCEPT ON THE LEFT SIDE OF THE "FORD" SYMBOL. THE FIRST CRACK IS ABOUT 1/8" WIDE AND SPLIT APPROXIMATELY HALFWAY DOWN THE BACK PANEL. THE SECOND CRACK SPANS FROM THE TOP OF THE PANEL TO THE BOTTOM AND IS APPROXIMATELY 1/4-1/2" WIDE. I DID NOT HIT ANYTHING AND THERE IS NO STRUCTURAL DAMAGE TO THE CAR OTHERWISE. THE PANEL HAS NOT BEEN CORRECTED OR FIXED YET. *TR
Structure, Jan 14, 2009
THE BACK PLASTIC PANEL UNDER THE REAR WINDOW OF MY FORD EXPLORER 2002 CRACKED FOR NO REASON. I NOTICED THAT MANY FORD AND MERCURY HAVE THE SAME PROBLEM - THIS IS A DEFECT. *TR
Structure, Jan 14, 2009
I HAVE A 2002 FORD EXPLORER AND THE PANEL BELOW THE BACK WINDOW HATCH HAS MULTIPLE CRACKS. I FOUND ON THE INTERNET THAT THIS SEEMS TO BE A COMMON PROBLEM FOR THE 2002 FORD EXPLORER. I CONTACTED FORD AND FORD SAID THAT BECAUSE IT'S OUT OF WARRANTY THAT THEY WON'T COVER THE REPAIR. THIS SEEMS TO BE THE COMMON ANSWER THAT FORD IS GIVING TO EVERYONE THAT IS EXPERIENCING THIS PROBLEM TOO. *TR
Structure, Jan 13, 2009
UNEXPLAINED CRACK IN THE REAR HATCH LID. *TR
Structure, Jan 9, 2009
THE LIFTGATE CRACKED IN 3 PLACES. IT STARTED A YEAR AGO WITH ONE CRACK, THEN ANOTHER CRACK APPEARED 6 MONTHS LATER. A FEW WEEKS AGO A 3 CRACK APPEARED. THE FORD DEALER REFUSED TO HELP AND A CALL TO FORD WAS NOT RETURNED. *TR
Structure, Equipment, Equipment adaptive/mobility, Jan 7, 2009
2002 FORD EXPLORER LIFT GATE CLIP ON APPLICATOR IS AND HAS BEEN SPLITTING FROM TOP TO BOTTOM EVERY TIME SOME ONE CLOSED THE LIFT GATE I SAW THIS ON MANY OTHER FORD EXPLORERS AND IT COST {US -S 300 DOLLARS TO INSTALL A NEW ONE AT THE DEALERS SHOPS TO REPAIR. SOME THING NEED TO BE DONE FORD MANUFACTURE NEED TO REIMBURSE TO FIX THIS PROBLEMS NOW AND IN THE FUTURE I CANNOT AFFORD TO FIX MY EXPLORER SO I AM WAITING TO SEE IF FORD CAN FIX THIS PROBLEM FOR ME AND OTHERS LIKE ME WHO CANNOT AFFORD TO FIX THE PROBLEM I BELIEVE SOMETHING SHOULD BE DONE. PLEASE FOR A REPLY AT MY EMAIL THANK YOU SINCERELY E J. *TR
Structure, Jan 5, 2009
CRACKED PANEL ON BELOW WINDOW ON 2002 EXPLORER. *TR
Structure, Jan 4, 2009
CRACKED TAILGATE APPLIQUE (UNDER REAR GLASS). DEALER WON'T REPLACE, CAR UNDER EXTENDED WARRANTY. WAS NEVER HIT OR ABUSED. *TR
Structure, Jan 2, 2009
I HAVE A 2002 FORD EXPLORER AND THE PANEL BELOW THE BACK WINDOW HATCH HAS CRACKED FOR SEEMINGLY NO REASON. I FOUND ON THE INTERNET THAT THIS SEEMS TO BE A COMMON PROBLEM FOR THE 2002-2004 BLOCK OF FORD EXPLORERS. I HAVE JUST OVER 100K MILES ON MY VEHICLE AND FORD SAID THAT BECAUSE IT'S OUT OF WARRANTY THAT THEY WON'T COVER THE REPAIR. THIS SEEMS TO BE THE COMMON ANSWER THAT FORD IS GIVING TO EVERYONE THAT IS EXPERIENCING THIS PROBLEM TOO. *TR
Structure, Dec 19, 2008
I HAVE NOT BEEN INVOLVED IN ANY ACCIDENT, NOR ANY INCIDENCES OF PROPERTY DAMAGE. IT HAPPENS THAT ON A SATURDAY DURING THE SUMMER, I NOTICED A CRACK IN THE LIFTGATE OF MY VEHICLE. IT IS A CLEAN AND TOTALLY STRAIGHT CRACK DIRECTLY UNDER THE GLASS, MEASURING APPROXIMATELY 6 INCHES LONG AND 1 TO 1/12 WIDE. WHILE DRIVING AND EVERYTIME I SEE AN EXPLORER, I LOOK TO SEE IF THERE IS A DEFECT IN THAT PARTICULAR AREA OF THEIR VEHICLE AND I HAVE SEEN SEVERAL, WHICH PROMPTS ME TO THINK THAT THIS IS IN FACT A DEFECT. I TOOK THE VEHICLE TO THE REPAIR SHOP AND AM TOLD THAT IT WOULD BE OVER $1800.00 TO HAVE REPAIRED AS THEY WILL NEED TO ORDER AN ENTIRE LIFT GATE VS. REPAIRING THE ONE THAT ON THEIR CURRENTLY. HAVE YOU HAD ANY REPORTED INCIDENCES SUCH AS THIS? I NOTICED THIS IN JULY OF THIS YEAR. *TR
Structure, Dec 14, 2008
MY DOOR WAS FROZEN SHUT, I PULLED IT OPEN AND NOW I CANT CLOSE IT. IT "BOUNCES" OFF THE DOOR HINGES WHEN I TRY. IT HAPPENED WHEN I GOT OUT OF WORK AT MIDNIGHT AND I DROVE ALL THE WAY HOME WITH MY CAR DOOR OPENING AND CLOSING AS I WAS DRIVING. GOOD THING IT HAPPENED IN THE MIDDLE OF THE NIGHT BECAUSE NO ONE WAS DRIVING AROUND. IF SOMEONE WAS I PROBABLY WOULD HAVE HIT THEM WITH MY DOOR. I HAD TO HOLD MY DOOR SHUT WITH THE WINDOW DOWN WHILE DRIVING. I HAD TO DRIVE 10 MPH THE WHOLE WAY TO MY HOUSE. TAKING TURNS WAS VERY HARD BECAUSE EVEN THOUGH I WAS HOLDING THE DOOR, IT STILL WAS OPENING. WHAT HAPPENED TO ME WAS VERY DANGEROUS. I COULD'VE HURT MYSELF AND OTHERS. HOPEFULLY THIS IS SOMETHING TO GET FIXED QUICKLY BECAUSE I HAVE FINALS THIS WEEK AND I WONT BE ABLE TO GET THE SCHOOL WITHOUT MY CAR. *TR
Structure, Dec 11, 2008
A CRACK APPEARED ON THE REAR HATCH DOOR UNDER THE REAR WINDOW. THE CRACK JUST APPEARED ONE MORNING WITHOUT ANY DIRECT ACTION. NOW I HAVE 2 CRACKS. A SEARCH ON THE INTERNET SHOWED THAT THIS PROBLEM IS HAPPENING TO MANY 2002 FORD EXPLORERS. *TR
Structure, Dec 7, 2008
1. DUE TO A RECALL (FORD RECALL NO. 04S20. ), THE LIFTGATE GLASS OPERATION SYSTEM WAS REPLACED IN 2005. SINCE EARLY 2007, THE SAME GLASS STRUTS AND HINGES ARE APPARENTLY HAVING PROBLEM -- FIRST IT TOOK EXTRA EFFORT TO RAISE THE GLASS TO THE FULLY OPENING POSITION, THEN WHILE THE GLASS IS LIFTED OPEN, IT UNEXPECTEDLY DROPPED DOWN. I GOT HIT 3 TIMES AT MY HEAD OR HANDS BY THE SUDDEN DROPPED GLASS AND FRAME; IT COURSED BLEEDING ON MY HAND ONCE. THIS IS CERTAINLY OF SERIOUS SAFETY CONCERN. I REALLY DOUBT IF THE FORD DEALER (GAINESVILLE FORD IN GAINESVILLE, FL) CORRECTLY PERFORMED THE RECALL JOB IN 2005, AS THEY HAVE A REPUTATION OF LOW STANDARDS OF SERVICE AND TECHNIQUE . BUT, FORD, AS THE MANUFACTURER, SHOULD HAVE ALSO TAKEN THE RESPONSIBILITY OF ENFORCING THE RECALL JOB MEET THE STANDARD. OTHERWISE, WHAT IS POINT OF GOING THROUGH THE RECALL? 2. SINCE JULY OF 2008, I STARTED TO NOTICE THAT THE BACK LIFTGATE PANEL START HAVING CRACKING UNDER THE REAR WINDOW. I SUSPECT THAT THIS IS RELATED TO THE MALFUNCTION OF THE LIFTGATE GLASS STRUTS OR HINGES, THE SAME SYSTEM THAT WAS PREVIOUSLY RECALLED. NONETHELESS, THIS IS CLEARLY A SAFETY ISSUE AS WELL, SINCE THE CRACK APPEARING REFLECTS THE LIFTGATE BEING UNSTABLE AND THE GLASS HAVING MUCH HIGHER RISK OF ACCIDENTALLY BREAKING, THEREFORE COURSING INJURY. THIS VEHICLE, WITH ONLY 60 K MILES, HAS BEEN TAKEN GOOD CARE. THROUGH SEARCHING INTERNET, I FOUND THIS APPEARS TO BE A QUITE COMMON ISSUE FOR EXPLORER 2002 MODEL. IT IS ABSOLUTELY NOT ACCEPTABLE TO HAVE THIS KIND SAFETY ISSUE IGNORED BY FORD FOR SO LONG. PLEASE HELP TO GET FORD TO TRULY REALIZE THEIR RESPONSIBILITY AND GIVE THE MASSIVE AFFECTED PUBLIC JUSTICE. THANK YOU VERY MUCH! *TR J. JAMES JIA
Structure, Nov 28, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT CLOSED THE REAR HATCH, THE LEFT HINGE FAILED AND THE GLASS SHATTERED. NHSTA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) WAS REFERENCED. THE INSURANCE AGENCY WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE AND CURRENT MILEAGES WERE 124,996.
Structure, Nov 26, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHEN HE LIFTED THE LIFTGATE ON THE REAR OF THE VEHICLE, IT WOULD ONLY HOLD FOR A FEW SECONDS BEFORE COMING BACK DOWN. THE FAILURE OCCURRED ON SEVERAL OCCASIONS, ONE OF WHICH INJURED THE CONTACT'S BACK. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE REPAIRS BECAUSE THE FAILURE WAS NOT DEEMED AS A SAFETY RELATED DEFECT. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 93,000.