2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: suspension
445 reports, newest first. Show all
Suspension, Air bags, Oct 29, 2007
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Suspension, Oct 27, 2007
I STARTED HEARING SOMETHING THAT SOUNDED SIMILAR TO A HAVING A LOW OR BAD TIRE. TIRES WERE REPLACED AND THE VEHICLE IS STILL MAKING SOUND. AFTER HEARING THAT THIS WAS THE EXPLORER'S DOWNFALL, THE WHEEL BEARINGS, I RESEARCHED THE TOPIC ONLINE TO NOW SEE THAT IN THE NEAR FUTURE I WILL BE TRYING TO REPLACE ALL BEARINGS MORE THAN LIKELY. AS DOCUMENTED BY OTHER OWNERS, WHEN ONE BEARING GOES, THEY ALL SEEM TO GO. MY HUSBAND WAS DRIVING THE VEHICLE YESTERDAY AND HE SAID THE WHEEL POPPED, GRINDED, AND STARTED SQUEAKING; ASSUMING THE BEARING WENT OUT COMPLETED, THE VEHICLE IS PARKED TO GET FIXED. I DO NOT HAVE THE MONEY THAT IS SUGGESTED BY OTHER OWNERS TO FIX THIS VEHICLE. IF THIS IS A PROBLEM WITH THE EXPLORERS AT THIS MILEAGE, WHICH SEEMS TO HAPPENS AROUND 70,000-80,000 MILES; THIS IS A SAFETY ISSUE THAT IS AFFECTING THE LIVES OF OWNERS. WHY IS THE PRODUCT NOT RECALLED? I DRIVE THIS VEHICLE WITH MY 4 AND 6 YEAR OLD CHILDREN IN THE BACK SEAT, IF I DO GET THIS BEARING FIXED, WHAT HAPPENS WHEN THE OTHERS GO OUT. I AM JUST VERY DISAPPOINTED IN FORD MOTOR COMPANY. MY GRANDDAD AND DAD BOTH RETIRED FROM FORD MOTOR COMPANY AND I HAVE ALWAYS UPHELD THEIR NAME AND VALUE; BUT THIS IS A DISGRACE AND A HUGE DISAPPOINTMENT. VIEW MORE OWNER COMPLAINTS AT: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/WHEELS_HUBS/WHEEL_BEARING_FAILURE.SHTML *TR
Suspension, Wheels, Oct 18, 2007
I HEARD A WHINING SOUND COMING FROM THE FRONT OF MY SUV. TOOK IT TO A FRIEND WHO WORKS ON FORDS AND HE SAID IT WAS THE LEFT FRONT WHEEL BEARING. HE FIXED THAT AND THE SOUND CONTINUED, SO HE REPLACED THE RIGHT FRONT. THE SOUND WENT AWAY. TWO DAYS LATER SAME SOUND COMING FROM THE REAR. MY SUV ONLY HAS 51,000 MILES ON IT. THIS IS A MAJOR SAFETY ISSUE ESPECIALLY SINCE I AM DRIVING WITH 3 CHILDREN. I SEE THAT THIS IS WAY TOO COMMON. I AM LUCKY THAT I WAS NOT DRIVING MY KIDS WHEN THE BEARINGS TOTALLY FAILED AND A TIRE FELL OFF. I STILL HAVE TO OLD PARTS, I AM CONSIDERING SENDING THEM TO FORD. THEY TOLD ME IN ORDER FOR THEM TO ACKNOWLEDGE THERE IS A PROBLEM I MUST PUT THE BAD PARTS BACK ON MY CAR AND TAKE IT TO A DEALERSHIP. RISK MY LIFE AND THE LIVES OF MY CHILDREN SO I CAN TAKE IT TO A DEALERSHIP? NO THANKS. I WILL SEND THEM THE PARTS SO THEY CAN SEE HOW BAD THEY ARE. *JB
Suspension, Oct 9, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. DURING A ROUTINE INSPECTION, THE MECHANIC STATED THAT THE REAR COIL SPRINGS BROKE. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE REAR COIL SPRINGS WERE DEFECTIVE. THE MECHANIC REPLACED THE REAR COIL SPRINGS AND THERE HAD BEEN NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 61,000. THE DEALER INFORMATION IS NOT AVAILABLE. THE VIN WAS UNAVAILABLE. UPDATED 11/06/07 *TR
Suspension, Sep 12, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE MADE ROARING NOISES WHILE DRIVING. A MECHANIC STATED THAT THE WHEEL BEARINGS FAILED. NO REPAIRS WERE MADE. THE VIN, ENGINE SIZE, AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 93,000 AND FAILURE MILEAGE WAS 85,000.
Suspension, Sep 8, 2007
1. REAR WHEEL BEARING FAILURE, MANUFACTURER SEALED PART 2. FAILED 3 TIMES, PASSENGER TIRE BROKE FREE FROM WHEEL WHILE DRIVING DOWN ROAD WITH 2 YOUNG CHILDREN IN THE CAR. 3. FIX BOTH REAR WHEEL BEARINGS THREE TIMES AT A COST OF $800 EACH TIME TOTALING $2400 IN WHEEL BEARINGS. THIS PART IS NOT SUPPOSE TO FAIL....I HAVE BEEN TOLD IT IS A MANUFACTURER'S SEALED PART, BUT I HAVE 6 DIFFERENT ONES FOR THIS VEHICLE AND THEY ALL FAIL!!! ALL BOUGHT AT THE DEALERSHIP, BUT NO WARRANTY APPLIES AS THEY LAST LONG ENOUGH TO OUT LIVE THAT! *TR
Suspension, Aug 17, 2007
GRINDING NOISE SOUNDING LIKE IT IS FROM REAR END, ESPECIALLY ACCELERATING AT HIGH SPEEDS, AND TURNING. TOLD TO REPLACE REAR HUB ASSEMBLY. *JB
Suspension, Power train, Aug 5, 2007
HAD TO REPLACE THREE WHEEL BEARINGS AT THE SAME TIME. ONE WENT BAD WHILE ON VACATION. LUCKILY WE PULLED OFF THE HIGHWAY FOR A BREAK AND HEARD A LOT OF GRINDING. TOOK IT TO A REPAIR SHOP AND THEY WIGGLED THE TIRE LIKE A LOOSE TOOTH. TECHNICIAN SAID THE WHEEL WAS ABOUT TO COME OFF AND COULD HAVE AT HIGHWAY SPEEDS. WITH ONLY 67,000 MILES ON THIS VEHICLE THIS MUST BE A MANUFACTURERS DEFECT THAT COULD HAVE COST ME AND MY FAMILY OUR LIVES! NOW I AM TOLD THE TRANSMISSION IS FAILING. FORD NEEDS TO DO SOMETHING ABOUT THIS. *TR
Suspension, Power train, Aug 1, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE DEALER INFORMED THE CONTACT THAT THE COIL SPRING ON THE REAR PASSENGER SIDE SUSPENSION FAILED. THE DEALER DID NOT STATE THE CAUSE OF THE FAILURE. AS OF AUGUST 1, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT STATED THAT THE COIL SPRING ON THE REAR DRIVER SIDE SUSPENSION FAILED JUNE 2005. HE ALSO STATED THAT THE TRANSMISSION FAILED AT 79,835 MILES. THE CURRENT AND FAILURE MILEAGES WERE 79,835. UPDATED 02-04-08. *KB THE CONSUMER DISCOVERED HE DIDN'T HAVE 3RD GEAR. UPDATED
Suspension, Jul 24, 2007
BROKEN REAR COIL SPRINGS ON MY 2002 FORD EXPLORER. NOTICED WHEN CHANGING THE BRAKES. *TR
Suspension, Jul 16, 2007
REAR COIL SPRING ON DRIVERS SIDE IS CRACKED THROUGH. TALKED WITH MY MECHANIC AND HE SAID THAT THIS IS NOT THE FIRST TIME HE HAS SEEN THIS. PROBABLY EVERY THIRD EXPLORER HE HAS SEEN HAS THIS PROBLEM. HE QUESTIONED LOCAL FORD DEALER ON THIS AND WAS TOLD THERE IS NO RECALL ON THIS PROBLEM. *TR
Suspension, Jul 10, 2007
BROKEN REAR COIL SPRING. *TR
Suspension, Jul 2, 2007
BOTH REAR COIL SPRINGS BROKEN. VEHICLE DROVE NORMALLY TO DEALER FOR WHEEL BEARING REPLACEMENT. HOWEVER, MECH. FOUND BOTH COIL SPRINGS BROKEN WHILE REPLACING LEFT WHEEL BEARING. *TR
Suspension, Jun 15, 2007
REAR SPRING FAILURE. *AK
Suspension, May 29, 2007
FRONT STRUT SPRING BROKE FOR NO APPARENT REASON. *TR
Suspension, May 17, 2007
GRINDING NOISE PROGRESSIVELY INCREASED OVER THE LAST SEVERAL WEEKS. TOOK THE CAR TO LOCAL MECHANIC. IN EARLY 2006 HE HAD REPLACED A REAR HUB ASSEMBLY FOR NOISE. HE DIAGNOSED THAT THERE WERE THREE BAD WHEEL HUB ASSEMBLIES AND THEY WERE THE SAME THREE REPLACED IN 2006. HE STATED THAT THIS WAS A VERY COMMON EXPLORER PROBLEM. I FELT 6 WHEEL HUB REPLACEMENTS IN 2 YEARS WAS EXCESSIVE AT $450 A POP, INCLUDING LABOR. THIS WAS A PROBLEM THAT FORD NEEDED TO ADDRESS. LUCKILY, TWO OF THE THREE PARTS WERE COVERED UNDER WARRANTY , NAPA, BUT I DID HAVE TO PAY FOR THE LABOR.*AK
Suspension, Power train, May 13, 2007
MY PROBLEM IS WITH THE REAR DIFFERENTIAL AS WELL AS THE HUB BEARING ASSEMBLY IN THE 2002 FORD EXPLORER, 60,000 MILES ON THE VEHICLE. TERRIBLE GRINDING SOUND IN REAR WHEELS, BOTH REAR BEARINGS IN WHEELS WERE BAD, AS WELL AS DIFFERENTIAL NOISE AND LEAKING OF FLUID, E NO RECALL ON THESE ISSUES, BUT I HAVE FOUND THOUSANDS OF COMPLAINTS FOR THIS SAME ISSUE. IT WAS A SAFETY VIOLATION NOT TO RECALL THESE. IF THE REAR WHEELS LOCK IT WOULD SEND VEHICLE INTO A SPIN, OR TRAVEL OFF THE ROAD, WHY HAVE YOU NOT REMEDIED THIS WITH FORD? YOU WERE TAKING A GREAT LEGAL RISK, BY NOT LOOKING OUT FOR THE SAFETY OF CONSUMERS. *AK
Suspension, May 11, 2007
DEFECTIVE FRONT HUB ASSEMBLY BEARING SEALS. *AK
Suspension, May 8, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO VIBRATE. A SEARS MECHANIC DIAGNOSED THE FAILURE AS THE FRONT WHEEL BEARINGS AND PERFORMED THE REPAIR. THE LEFT FRONT AND LEFT REAR WHEEL BEARINGS WERE ALSO REPLACED. THE CURRENT MILEAGE IS 92,000 AND FAILURE MILEAGE WAS 50,000. THE REAR COIL SPRING WERE WEAK. THE END BUSHING WERE REPLACED. UPDATED 06/08/07. *JB
Suspension, Apr 30, 2007
PASSENGER SIDE REAR COIL SPRING BROKE. *AK
Suspension, Apr 25, 2007
REAR WHEEL AXLE BEARINGS. I HAVE A 2002 FORD EXPLORER THAT HAD 85,000 MILES ON IT. I HAD TO HAVE THE REAR WHEEL AXLE BEARINGS REPLACED. I DROVE THE VEHICLE ABOUT 20,000 AND IT WAS JUST OVER A YEAR AND THE REAR BEARINGS WENT OUT AGAIN. FORD WOULD NOT COVER THESE. I HAD TO PAY FULL PRICE AGAIN TO HAVE THEM REPLACED. NUMEROUS PEOPLE I HAVE SPOKEN WITH SAID THERE HAVE BEEN MANY PROBLEMS WITH THE BEARINGS. ALSO A VERY CLOSE FRIEND OF MINE ALSO HAS A 2002 EXPLORER AND SHE HAS HAD TO HAVE HER BEARINGS REPLACED TOO. *TR
Suspension, Apr 19, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. ON FEBRUARY 21, 2007, THE CONTACT REPLACED THE REAR DRIVER SIDE HUB ASSEMBLY. CURRENTLY, THE VEHICLE IS IN THE SHOP A SECOND TIME FOR THE PASSENGERS SIDE HUB ASSEMBLY. ON APRIL 18, 2007, THE CONTACT HEARD A LOUD RUMBLING NOISE WHILE DRIVING 65 MPH. THE VEHICLE BEGAN TO OPERATE AS IF THE ALIGNMENT HAD FAILED. SOMEONE DRIVING BESIDE THE CONTACT INFORMED HER THAT THE REAR WHEELS APPEARED AS IF THEY WERE ABOUT TO DETACH FROM THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Suspension, Power train, Apr 18, 2007
REAR AXLE SEALS AND WHEEL BEARINGS. WE HAVE HAD TO REPLACE THE REAR AXLE SEALS ON JUNE 4, 2004 WITH 4, 000 MILES, AND ON JUN 16, 2006 WITH 69.600 MILES. ALSO HAD TO REPLACE REAR HUB BEARINGS AND ASSEMBLY ON APRIL 17, 2007 WITH 74,000 MILES. *AK THIS IS OBVIOUSLY A RECURRING ISSUE, AND I HAVE BEEN TOLD THIS IS A COMMON EXPLORER PROBLEM. ALL WORK ON THIS VEHICLE HAS BEEN PERFORMED BY REPUTABLE FORD AUTHORIZED DEALERS/SERVICE, AND WOULD EXPECT WORK TO LAST LONGER THAN 1-2 YEARS.
Suspension, Apr 17, 2007
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 50 MPH HE HEARD A LOUD NOISE COMING FROM THE REAR WHEELS. THE MECHANIC STATED THAT THE WHEEL BEARINGS WERE RUSTED AND SHOULD BE REPLACED. THE DEALER MADE THE REPAIR. THE FAILURE MILEAGE WAS 83,000 MILES AT THE TIME OF THE REPAIR. THERE HAD NOT BEEN ANY OTHER OCCURRENCES SINCE THE REPAIR. THE VEHICLE'S CURRENT MILEAGE WAS 95,000 MILES. *AK UPDATED 07/03/07. *JB
Suspension, Apr 15, 2007
1. INSPECTED REAR COIL SPRINGS. 2. FOUND BOTH REAR COIL SPRINGS BROKEN, CAUSING REAR OF VEHICLE TO SAG. 3. HAD BOTH REAR COIL SPRINGS REPLACED, ALSO REPLACED THE REAR STRUTS. I STILL HAVE THE OLD COIL SPRINGS AND STRUTS. *AK