2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: suspension
445 reports, newest first. Show all
Suspension, Parking brake, Seat belts, Jun 19, 2009
BROKEN REAR COIL SPRINGS ON 2002 FORD EXPLORER XLT, 85000 MILES. ALSO NEED FRONT AND REAR WHEEL BEARINGS, SEAT BELT TENSIONER, EMERGENCY BRAKE REPAIR. *TR
Suspension, Jun 17, 2009
BROKEN REAR COIL SPRINGS WERE DISCOVERED DURING ROUTINE BRAKE REPLACEMENT. TRUCK HAD BEEN HANDLING POORLY, WAS BROUGHT TO DEALERSHIP FOR BRAKES & SHOCKS. SERVICE ADVISOR ADVISED OF DISCOVERY OF CRACKED SPRINGS, HAD TO KEEP VEHICLE OVERNIGHT FOR REPAIR/REPLACEMENT. *TR
Suspension, Jun 15, 2009
DRIVING FROM PARKING LOT, HEARD A LOUD THUMP FROM THE REAR. UPON INSPECTING, THE REAR COIL SPRING IS BROKEN IN TWO PLACES. *TR
Suspension, Jun 12, 2009
PASSENGER SIDE REAR COIL SPRING BROKEN IN HALF NEAR TOP PORTION. APPARENTLY IT IS A COMMON PROBLEM WITH THIS YEAR OF EXPLORER, BUT NOTHING HAS BEEN FIXED YET. *TR
Suspension, Jun 10, 2009
I DRIVE A 2002 FORD EXPLORER WITH 86,000 MILES. THE DRIVER SIDE REAR COIL SPRING BROKE. *TR
Suspension, Wheels, Jun 1, 2009
FLAT TIRE; AFTER TAKING TIRE OFF I NOTICED THAT THE COIL SPRING WAS BROKEN IN HALF AND THE WHEEL BEARING WAS BAD, CAUSING THE WHEEL TO WOBBLE. THERE WAS NO APPARENT REASON FOR THE PART FAILURES. AFTER CONSULTING OTHERS WITH THE SAME VEHICLE TYPE THIS IS A VERY COMMON PROBLEM FOR 2002 FORD EXPLORERS - WHEEL BEARINGS AND COIL SPRING FAILURE. FORD MAY WANT TO RECALL THESE BEFORE IT CAUSES ACCIDENTS. *TR
Suspension, May 29, 2009
JUST LIKE THOUSANDS OF OTHER 2002 FORD EXPLORER OWNERS BOTH OF MY REAR COIL SPRINGS ARE BROKEN AT THE TOP OF THE SPRING AND NEED TO BE REPLACED BECAUSE THEY RUSTED FROM THE INSIDE OUT (POOR QUALITY) I ALSO HAD TO REPLACE BOTH REAR WHEEL BEARINGS. OBVIOUSLY THIS YEAR VEHICLE HAS REAR END ISSUES THAT NEED TO BE ADDRESSED BY FORD. I JUST CANNOT UNDERSTAND WHY THERE IS NO COIL SPRING RECALL? FORD MUST KNOW THERE'S A PROBLEM WITH THEM, ALL YOU NEED TO DO IS SEARCH THE WEB TO SEE THAT SEVERAL OTHER OWNERS HAVE THE SAME PROBLEMS WITH THE REAR END. THIS SHOULD BE DEALT WITH BECAUSE IT'S CLEARLY A SAFETY ISSUE. PLEASE HELP GET THIS ISSUE ADDRESSED BEFORE SOME FAMILY WHO ISN'T AWARE OF THE ISSUE GETS INJURED OR KILLED. *TR
Suspension, Service brakes, Hydraulic, May 21, 2009
HEARD A GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE, HAD BRAKES CHANGED, NOISE CONTINUED. FOUND OUT IT WAS THE DRIVER SIDE WHEEL BEARING AND THE PASSENGER SIDE FRONT BOTH GOING BAD. REPAIRS NOT DONE TOO EXPENSIVE. *TR
Suspension, May 9, 2009
REAR COIL SPRING FAILURE ON 2002 FORD EXPLORER. *TR
Suspension, Power train, May 4, 2009
I OWN A 2002 FORD EXPLORER, PURCHASED NEW IN 2001. FIRST A FEW YEARS AFTER THE VEHICLE WAS PURCHASED, MY O/D LIGHT STATED FLASHING. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AS IT WAS STILL UNDER WARRANTY. THE TRANSMISSION WAS OVERHAULED AND HAVEN'T HAD A PROBLEM. IN 2008 I HAD ROUTINE BRAKE REPLACEMENT DONE ON MY VEHICLE AT A LOCAL GARAGE AND WHEN THIS WAS DONE THE TECHNICIAN WORKING ON THE VEHICLE NOTICED THAT MY REAR COIL SPRINGS WERE BROKEN AND NEARLY FELL OUT. I HAD THIS PROBLEM REPLACED WITH NEW SHOCKS AND SPRINGS AND DID NOT THINK SOMETHING LIKE THIS WOULD HAPPEN BECAUSE THE VEHICLE HAD LOW MILEAGE. NOW JUST RECENTLY WITH 61000 MILES ON MY VEHICLE THE O/D LIGHT BEGAN TO FLASH AGAIN, I HAD PROBLEMS SHIFTING FROM PARK TO REVERSE, THEIR WAS A DEFINITE SLIP, AND ALSO NOTICED A FEW DAYS BEFORE THE LIGHT CAME ON THAT THEIR WAS A SHUDDER WHEN UPSHIFTING FROM 4TH TO 5TH GEAR. I BROUGHT THE VEHICLE TO MY LOCAL FORD DEALER AND THEY DETERMINED THAT I NEEDED TO REPLACE THE TRANSMISSION. DUE TO THE COST OF THIS BEING OVER $4000.00, I DECIDED TO BRING IT TO A REPUTABLE TRANSMISSION REPAIR FACILITY. I DID GET A LOWER QUOTE AND AUTHORIZED THE REPAIR. I SPOKE TO THE OWNER OF THE BUSINESS AND HE ADVISED ME THAT THE TRANSMISSION NEEDED TO BE REMANUFACTURED AND THEY ALSO FOUND WATER OR COOLANT IN THE TRANSMISSION FLUID. THE OWNER ALSO ADVISED ME OF THE FACT THAT THEIR IS A VENT FOR THE TRANSMISSION AND IT WAS PLUGGED WITH SOME SORT OF PLUG WHICH SHOULD NOT BE THEIR. *TR
Suspension, May 4, 2009
REAR COIL SPRING BROKE AFTER ONLY 76,000 MILES. LIGHT DRIVING MOST TIMES. *TR
Suspension, Apr 14, 2009
I OWN A 2002 FORD EXPLORER WITH 65,000 MILES ON IT, HAVE NEVER TOWED ANYTHING OR USED IT FOR HAULING HEAVY LOADS. I TAKE MY SMALL CHILDREN BACK AND FORTH TO SCHOOL AND DRIVE 15 MILES ROUND TRIP TO WORK 3 DAYS A WEEK. BOTH REAR COIL SPRINGS ARE RUSTED AND BROKEN - PASSENGER SIDE BROKEN IN 3 SPOTS, DRIVER'S IN ONE SPOT. THIS HAS RUINED THE REAR STRUTS. CAR IS NOW DANGEROUS TO DRIVE. *TR
Suspension, Mar 31, 2009
DURING NORMAL OPERATION THE REAR SPRING ASSEMBLY HAS BROKEN. THEY HAVE BEEN REPLACED ONCE BEFORE AND THE ONES INSTALLED ARE NOW BROKEN. THIS IS VERY HAZARDOUS AS THE SPRING COULD PUNCTURE THE TIRE WHILE VEHICLE IS IN MOTION CAUSING AND ACCIDENT. *TR
Suspension, Mar 31, 2009
THE COIL SPRING ON MY 2002 FORD EXPLORER SNAPPED OFF AT THE TOP AND NOW RESTS ATOP MY SWAY BAR. I HAVE READ OF SEVERAL COMPLAINTS OF THIS HAPPENING SINCE IT HAS HAPPENED TO ME. *TR
Suspension, Mar 23, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR OF THE VEHICLE WAS LOWER TO THE GROUND THAN USUAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A FORD DEALER AND THEY BOTH VERIFIED THAT THE REAR COIL SPRINGS FAILED. THE FAILURE MILEAGE WAS 68,000.
Suspension, Mar 16, 2009
I WAS DRIVING HOME WHEN ALL OF A SUDDEN I HEARD A LOUD CLANG FROM THE REAR OF THE CAR. I FELT THE BACK OF THE CAR DROP. LUCKILY, I WAS ONLY ABOUT 100 YARDS FROM HOME SO I DROVE IT HOME. LOOKING UNDER THE CAR ONCE I GOT IT HOME IT WAS IMMEDIATELY NOTICEABLE THAT THE DRIVER SIDE REAR COIL SPRING HAD JUST SNAPPED. THIS CAR HAS NEVER BEEN USED FOR TOWING OR GOING OFF ROAD; IT IS STRICTLY A HIGHWAY VEHICLE. THIS IS AN UNACCEPTABLE PROBLEM, HAD I BEEN ON A HIGHWAY OR THE TURNPIKE IT COULD HAVE BLOWN OUT MY BACK TIRE CAUSING A WRECK. BOTH REAR COIL SPRINGS AND STRUTS WILL HAVE TO BE REPLACED NOW. *TR
Suspension, Mar 14, 2009
REAR COIL SPRINGS BROKE ON 2002 EXPLORER FOR UNKNOW REASON. *TR
Suspension, Mar 14, 2009
2002 FORD EXPLORER XLT. WHINING FROM THE REAR HAS GROWN TO A LOUD ROAR AT ANY SPEED OVER 10MPH. WE DON'T DRIVE THIS CAR VERY OFTEN, SO WE IGNORED THE PROBLEM THINKING IT WAS THE TIRES. FROM ALL I HAVE READ AND HEARD, THIS CAN ONLY END IN A BAD SITUATION SINCE IT INVOLVES THE REAR DIFFERENTIAL AND WHEEL BEARINGS. THIS PROBLEM SHOULD BE LABELED AS A RECALL AND FORD SHOULD HAVE TO PAY FOR THE REPAIRS. THIS IS A SERIOUS SAFETY RECALL ISSUE. *TR
Suspension, Power train, Mar 13, 2009
36,006 MILES REAR AXLE SEALS STARTED LEAKING, HAD NEW SET PUT ON. NOT EVEN 10,000 MILES & THAT SET STARTED LEAKING. HAD THIRD SET PUT ON. 61,500 MILES & LEAKING AGAIN! MECHANIC SAYS I HAVE A BROKEN REAR COIL SPRING. COULD THE SPRINGS HAVE BEEN FAULTY ALL LONG CAUSING THE REAR AXLE SEALS TO LEAK? *TR
Suspension, Mar 11, 2009
HAVE HAD SEVERAL INCIDENTS WITH MY FORD EXPLORER ATTEMPTING TO RUN OFF PARKWAY AT 65 MPH AFTER WHEEL BEARING FAILURE. HAVE HAD TO REPLACE WHEEL BEARINGS 6 TIMES FROM 100,000 TO 102,000 MILES.THIS PROBLEM IS EXTREMELY DANGEROUS DUE TO FAILURE OF CONTROL OF VEHICLE WITH NO PRIOR NOTICE OF ANY MECHANICAL PROBLEMS CONCERNING THE BEARINGS UNTIL COMPLETE FAILURE . EVEN THE REPLACEMENT PARTS AFTER INSTALLATION HAVE FAILED AFTER LESS THAN 1000 MILES. *TR
Suspension, Mar 3, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN BOUNCING ABNORMALLY. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE REAR PASSENGER COIL SPRING WAS FRACTURED. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AND NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 91,000.
Suspension, Power train, Feb 27, 2009
THIS IS MY WIFE"S 02' 4X4 V8 EXPLORER,WE BROUGHT IT NEW AND NOW HAVE 78,000 MILES IN IT,AT FIRST I HEARD SOME NOISE I THOUGHT IT CAME FROM THE TIRES THAT PRETTY WORN OUT SO I WENT TO CHANGE OUT THE NEW TIRES WHILE I WAS IN THE SHOP AND WAIT I ASK THE GUY CAN I GO IN THERE TO CHECK OUT THE BRAKE PADS I NOTICE THE REAR SPRINGS BROKE???? THE MORE SEARCHING I DID THE MORE THING I FIND OUT, WHEEL BEARING??? NO MORE FORD....... *TR
Suspension, Feb 25, 2009
I WAS HEARING A LOUD SOUND FROM THE REAR-END, THOUGHT IT WAS THE TIRES SO I REPLACED THEM. BROUGHT THE VEHICLE IN BECAUSE I BELIEVE THE BEARINGS WERE GOING, WHICH THEY WERE, AT WHICH TIME THEY STATED THE REAR SPRING WAS SNAPPED. THE CAR IS IN THE SHOP NOW GETTING REPAIRED AND I AM UNSURE HOW THIS HAPPENED BECAUSE I NEVER FELT ANYTHING THAT SEEMED LIKE A SPRING SNAPPING. I WAS ALSO INFORMED BY THE MECHANIC THAT IT IS A COMMON PROBLEM IN FORDS AND MERCURYS..... *TR
Suspension, Feb 25, 2009
I TOOK MY 2002 FORD EXPLORER IN FOR NEW TIRES(82K MILES) AND THE MECHANIC TOLD ME ONE OF MY REAR COIL SPRINGS WAS BROKEN IN 3 PLACES. I HADN'T NOTICED ANY "KNOCKING" OR NOISES AS I DROVE MY TRUCK, AND I DON'T USE IT OFF-ROAD OR TAKE IT ANYWHERE WHERE THERE'S GREAT STRESS PUT ON THE SUSPENSION SYSTEM. TO MY KNOWLEDGE THE STRUTS WEREN'T DAMAGED DUE TO THE SPRING FAILING, BUT I DIDN'T HAVE ANOTHER $300 TO REPLACE BOTH REAR SPRINGS AFTER GETTING NEW TIRES. I'VE NOTICED THAT AN ALARMING NUMBER OF PEOPLE ARE SEEING THIS PROBLEM WITH THEIR '02 EXPLORERS. FORD SHOULD BE DOING SOMETHING ABOUT THIS. *TR
Suspension, Feb 21, 2009
AFTER GETTING MY REAR TIRES REPLACED, THE MECHANIC TOLD ME THAT I HAD A CRACK IN MY RIGHT REAR SPRING FOR MY SUSPENSION. *TR