2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: vehicle speed control
181 reports, newest first. Show all
Vehicle speed control, Jul 27, 2010
TL* THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET TO 70 MPH WHEN THE VEHICLE ABNORMALLY BEGAN TO ACCELERATE OVER 80 MPH. THE CONTACT THEN DEPRESSED THE BRAKES TO DISENGAGE THE CRUISE CONTROL YET THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT THEN DROVE TO THE SHOULDER AND SHUT THE ENGINE OFF. WHEN RESTARTING, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS FROM 5,000 TO 6,000. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE BUT RECOMMENDED REPLACING ALL COMPONENTS OF THE CRUISE CONTROL MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 8,200.
Power train, Vehicle speed control, Apr 15, 2010, crash
2002 FORD EXPLORER TRANSMISSION FAILURE AND UNCONTROLLABLE ACCELERATOR. THE TRANSMISSION HAD BEEN SHIFTING HARD FOR MONTHS BUT IT IS CONSIDERED BY FORD TO BE A "SEALED" UNIT AND IT IS NOT RECOMMENDED THAT THE CUSTOMER MAINTAIN THE FLUID LEVEL, SO THERE WAS NOTHING I COULD DO. IN JAN 2010 THE ACCELERATOR STUCK WHILE ENTERING THE FREEWAY AND WE WERE OUT OF CONTROL, I THOUGHT I WAS GOING TO DIE AND HAD TO TURN OF THE CAR ON THE FREEWAY WITH NO SHOULDER AFTER BRUSHING THE GUARD RAIL AND WAS SUBSEQUENTLY REAR ENDED. THE O/D OFF LIGHT BEGAN BLINKING THAT DAY AND IT WAS TOUGH TO REACH 60MPH. SERVICE ENGINE LIGHT CAME ON AND I SHOPPED AROUND FOR DIAGNOSTIC. INDEPENDENT TRANS. GUY SAID IT NEEDS COMPLETE REBUILD, FORD DLR AGREES BUT FOR TWICE THE COST. NEW PARTS ARE NOT AVAILABLE. IT MAKES NO SENSE WHY THIS CAR JUST STARTED TO FAIL ON ME LIKE THIS, I'M THE FIRST OWNER AND NOW ITS JUST DECIDED TO DIE AND FORD HAS BEEN NO HELP WHAT SO EVER. NOW I'M LOOKING AT A REPAIR THAT IS 80% OF THE BLUEBOOK VALUE. EACH MECHANIC I'VE BROUGHT IT TO SAYS THIS PROBLEM IS ENDEMIC TO THIS MODEL/YEAR AND THERE SHOULD BE A RECALL. WHY WOULD THEY PUT IN A TRANS. THAT CANNOT BE REASONABLY SERVICED AND MAINTAINED AND DIES JUST AFTER 100K MI. I HAVE A VERY DIFFICULT TIME BELIEVING THIS WAS NOT PLANNED BY FORD AND I WILL NEVER BUY THEIR PRODUCTS AGAIN! MY CAR IS NO LONGER SAFE ENOUGH TO DRIVE TO THE GROCERY STORE LET ALONE THE FREEWAY. THIS IS A CLEAR CASE OF IRRESPONSIBLE MANUFACTURING PRACTICES ON FORDS PART AND WARRANTS A RECALL! *TR
Vehicle speed control, Apr 1, 2010, fire
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY ACCELERATED. SHE APPLIED BOTH FEET TO THE BRAKE PEDAL BUT THE REAR TIRES WERE SMOKING AND THE VEHICLE BEGAN SPINNING OUT OF CONTROL UNTIL SHE TURNED OFF THE IGNITION TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THE FAILURE COULD NOT BE DUPLICATED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 63,000.
Vehicle speed control, Feb 23, 2010
2002 FORD EXPLORER CRUISE CONTROL WOULD NOT RELEASE, THE CAR ACCELERATED EACH TIME AFTER TRYING TO RELEASE THE CRUISE CONTROL. I HAD TO RIDE THE BRAKE TO STOP THE CAR. I SHUT THE RACING ENGINE DOWN AND TRIED TO RESTART AND FOUND THE ENGINE RACED AS SOON AS IT WAS STARTED. IF WE WERE IN TRAFFIC, WE MAY HAVE CRASHED. I STAYED CALM BUT THINKING ABOUT MY WIFE AND SON DRIVING THE CAR AT TIMES, THEY MAY NOT HAVE REACTED AS I DID. THIS WAS A VERY SCARY AND DANGEROUS SITUATION. *TR
Vehicle speed control, Feb 22, 2010
2002 FORD EXPLORER RECALL NOTICE*CW THE CONSUMER STATED THE VEHICLE IS IN THE REPAIR SHOP FOR UNRELATED REPAIRS AND HAS BEEN THERE SINCE AUGUST 2009 DUE TO LACK OF PARTS. THE CONSUMER RECEIVED THE RECALL NOTICE REGARDING THE SPEED CONTROL DEACTIVATION SWITCH AND ACCORDING TO THE RECALL, THE VEHICLE SHOULD NOT BE PARKED NEAR STRUCTURES AS A FIRE COULD OCCUR. HOWEVER, THE REPAIR SHOP INFORMED THE CONSUMER THAT THE VEHICLE COULD NOT BE LOWERED OR MOVED BECAUSE THE ENGINE WAS LOOSE. *JB
Vehicle speed control, Jan 31, 2010
2002 FORD EXPLORER 1. GOING TO FULL ACCELERATION (PEDAL TO THE FLOOR) WHEN PASSING CAR OR ENTERING HIGHWAY FROM SIDE ROAD 2. ACCELERATOR PEDAL STAYS PRESSED ON THE FLOOR EVEN WHEN FOOT IS REMOVED. THIS HAPPENED TWICE ON THE LAST 2 TIMES THAT THE PEDAL WAS FULLY DEPRESSED. 3. FAILURE IS AVOIDED BY NOT PRESSING ACCELERATOR PEDAL ALL THE WAY TO THE FLOOR. *TR
Vehicle speed control, Service brakes, Electric, Jan 8, 2010, crash
MY CARS CRUISE CONTROL FAILED TO DISENGAGE WHEN I APPLIED THE FOOTBRAKE, PUSHED THE OFF SWITCH, THE GEAR SHIFT WOULD NOT MOVE AND THE KEY WOULD NOT TURN OFF. THE CAR WAS CHECKED BY POLICE AND WHEN IT WAS TESTED THEY WERE UNABLE TO FIND A FAULT IN THE FAILSAFES HOWEVER THEY ARE STILL SUSPICIOUS OF THE VEHICLE. I HAD TO CALL POLICE AND WAS IN A RUNAWAY CAR ON THE FREEWAY FOR 30MINS. WHEN I HIT A MEDIAN STRIP I LOST ENOUGH SPEED TO BE ABLE TO USE THE LITTLE BRAKING POWER I HAD LEFT, AS EACH TIME I APPLIED THE BRAKES THE ENGINE WOULD ACCELERATE BACK TO THE SET SPED AND THE BRAKE PEDAL BECAME HARD TO PUSH. WHEN I STOPPED I ALSO PULLED THE HANDBRAKE AS ORDERED BY THE POLICE OVER THE PHONE TO AVOID A HEADON, THE LEFT SHOE OF THE HANDBRAKE SNAPPED AND THE CAR SKIDDED TO A STOP. THE POLICE DISCONNECTED THE BATTERY WHEN THEY DID TESTING. SO I'VE BEEN TOLD ANY FAULT CODES OR FAULTS EITHER WITH THE CRUISE CONTROL OR THE ECU MAY NOW BE LOST. FORD ARE CLAIMING THIS COULD NEVER HAPPEN, BUT IM STARTING TO READ ON OTHER SITES THE SAME THINGS ARE HAPPENING TO OTHER PEOPLE. I COULD BE DEAD ALONG WITH ALOT OF OTHER PEOPLE THAT DAY. THE POLICE ALSO HAD ISSUES MOVING THE GEAR SHIFT THAT DAY ON MY CAR TO GET IT ONTO A TOW TRUCK, SO ITS NOT JUST THE DRIVER. *TR
Vehicle speed control, Dec 22, 2009, crash
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE REVERSING OUT OF HIS DRIVE-WAY, THE VEHICLE RAPIDLY ACCELERATED INTO THE GARAGE. THE GARAGE WAS SEVERELY DAMAGED. WHILE ATTEMPTING TO EXIT THE GARAGE THE VEHICLE ACCELERATED FORWARD INTO THE NEIGHBORS YARD, AND THEN KNOCKED OVER A TREE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE VEHICLE WILL BE TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE FORD MANUFACTURER WAS NOTIFIED. HE WAS ADVISED THAT SINCE THE WARRANTY EXPIRED, NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 87,264.
Vehicle speed control, Dec 7, 2009
I WAS ACCELERATING AWAY FROM WORK AND WHEN I ATTEMPTED TO COME TO A STOP I WAS UNABLE TO BECAUSE OF THE THROTTLE BEING STUCK IN THE ON POSITION. I WAS ABLE TO STOP THE VEHICLE AND AVOID A COLLISION BY SHIFTING INTO NEUTRAL AND APPLYING THE BRAKES. THE TEMPERATURE WAS 5 DEGREES FAHRENHEIT. THIS WAS THE FIRST TIME I EXPERIENCED THE PROBLEM AND THE THROTTLE CABLE REQUIRED REPLACEMENT. *TR
Vehicle speed control, Dec 2, 2009, fire
I CURRENTLY OWN A 2002 FORD EXPLORER SPORT TRAC. DURING THE THANKSGIVING HOLIDAY, WHILE MY VEHICLE WAS STATIONARY, THERE WAS A SPARK, THEN A FIRE UNDER MY HOOD. THE FLAME IGNITED AND MELTED THE SPEED CONTROL SWITCH. AFTER SPEAKING TO MY REGULAR MECHANIC HE MENTIONED THAT THERE IS A RECALL ON THIS PIECE AND WE SHOULD HAVE IT LOOKED AT BY FORD. UPON HAVING IT TOWED TO A FORD DEALERSHIP THEY TOLD ME MY VIN WAS NOT INCLUDED IN THE RECALL LIST AND THEREFORE WOULD NOT BE COVERED. I SPOKE TO A REPRESENTATIVE WITH FORD CUSTOMER SERVICE WHO CONFIRMED WHAT THE DEALERSHIP SERVICE DEPARTMENT HAD STATED. WHEN I ASKED HOW MY VEHICLE COULD HAVE THE SAME ISSUE AS RECALL #09S09 (SPEED CONTROL DEACTIVATION SWITCH RECALL) BUT NOT BE INCLUDED, ALL THE REPRESENTATIVE WOULD REPEAT IS THAT THE RECALLS ARE VIN SPECIFIC AND THERE WAS NOTHING ELSE SHE COULD DO. MY QUESTION IS THAT IF THIS IS THE SAME ITEM/ISSUE AS THE RECALL, THEN WHY ISN'T MY VEHICLE COVERED IN THE RECALL? CAN YOU PLEASE PROVIDE ME ANY ASSISTANCE ON RESOLVING THIS ISSUE? THE VEHICLE IS CURRENTLY AWAITING AN ESTIMATE AND BEING REPAIRED AT ANCIRA FORD IN FLORESVILLE, TX. *TR
Vehicle speed control, Nov 23, 2009
VEHICLE SPEED CONTROL REACTIVATION PROBLEMS TO FORD TRUCK. *TR
Vehicle speed control, Nov 19, 2009
RECALL NOTICE 09S09 ON 2002 FORD EXPLORER. *NJ
Electrical system, Vehicle speed control, Nov 18, 2009
2002 FORD EXPLORER XLT: REC'D RECALL NOTICE ABOUT CRUISE CONTROL SWITCH WITH FIRE HAZARD AND BRAKE FLUID LEAKAGE DRIVING OR IN PARK. CALLED DEALER 'ARMSTRONG FORD IN HOMESTEAD FORD TWICE. ONCE SENT TO VOICE MAIL OF SERVICE MANAGER WITH NO RETURN CALL. FOLLOWING DAY 11/17 SPOKE WITH SERVICE ADVISOR WHO STATED TO CALL BACK ON FRI OR MON 11/20 OR 11/23 AS PART WAS UNAVAILABLE. I FIND THIS UNACCEPTABLE. IN ADDITION I HAVE ELECTRICAL PROBLEMS THAT CONSISTENTLY CREATE SHORTS WITH PARTS OR DISPLAYS IN CONSOLE WHICH THIS DEALER HAS BEEN UNABLE TO RESOLVE THUS COSTING ME HUNDREDS OF DOLLARS EACH TIME. THANK YOU. *TR
Vehicle speed control, Nov 3, 2009
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING APPROXIMATELY 40 MPH THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT INTERMITTENTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE MALFUNCTION WAS RELATED TO THE NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 150,000. THE CURRENT MILEAGE WAS 166,000.
Service brakes, Hydraulic, Vehicle speed control, May 22, 2009
ABS AND BRAKE LIGHTS HAS CONTINUED TO BE ON AND CRUISE CONTROL HAS STOPPED WORKING. *TR
Vehicle speed control, Mar 2, 2009
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE UNEXPECTEDLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE DRIVER APPLIED MAXIMUM PRESSURE TO THE BRAKE PEDAL, WHICH SLOWED DOWN AND EVENTUALLY STOPPED THE VEHICLE. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 85,000.
Vehicle speed control, Feb 23, 2009
IT WAS AN EXTREMELY COLD DAY IN WISCONSIN AND MY SON WENT INTO TOWN, WHILE APPROACHING A STOP LIGHT THE GAS PEDAL ACCELERATED. HE APPLIED THE BRAKES AND IT KEPT ON ACCELERATING UNTIL HE SHUT THE ENGINE OFF. THIS HAPPENED AGAIN ON THE HIGHWAY, ONCE AGAIN THE WEATHER WAS COLD AND THIS TIME HE KEPT TAPPING ON THE ACCELERATOR AND PULLED OVER AND SHUT THE VEHICLE OFF. THIS WAS A FRIGHTENING EXPERIENCE, ANY SUGGESTIONS TO RECTIFY THIS PROBLEM. *TR
Vehicle speed control, Feb 2, 2009, crash
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING BETWEEN 25-50 MPH ON WET PAVEMENT, THE VEHICLE ACCELERATED AND CRASHED INTO A DIRT EMBANKMENT. THERE WERE NO INJURIES AND THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE REGARDING THE VEHICLE SPEED CONTROL FAILURE AND THE POSSIBILITY THAT A FIRE COULD OCCUR. A POLICE REPORT WAS FILED. THE NHTSA CAMPAIGN ID NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 99,522. UPDATED 03/09/09. *LJ THE COSNUMER STATED HE WAS DRIVING DOWN THE ROAD WITH THE CRUISE CONTROL ON, HE APPROACHED A VURB, HE WENT TO HIT THE BRAKES TO SLOW DOWN AND THE VEHICLE WOULD NOT SLOW DOWN, BECAUSE THE CRUISE CONTROL WOULD NOT RELEASE. UPDATED 03/12/09. *JB
Vehicle speed control, Nov 3, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH AND APPROACHING A TURNING LANE, THE CONTACT APPLIED PRESSURE TO THE BRAKES TO SLOW THE VEHICLE DOWN. THE VEHICLE ACCELERATED ON ITS OWN AND SHE HAD TO TURN THE VEHICLE TO THE RIGHT IN ORDER TO AVOID A REAR END CRASH. THE VEHICLE JUMPED THE CURB AND THE VEHICLE STOPPED. AN HOUR LATER, WHILE EXITING THE FREEWAY, THE VEHICLE ACCELERATED ON ITS OWN AGAIN. THE CONTACT TURNED OFF THE VEHICLE IN ORDER FOR IT TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED. A MECHANIC INFORMED HER TO PARK THE VEHICLE. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CURRENT MILEAGE WAS 114,450 AND FAILURE MILEAGE WAS 114,337. UPDATED 11/25/08. *LJ UPDATED 11/25/08. *JB
Vehicle speed control, Sep 9, 2008
ERRATIC OPERATION OF CRUSE CONTROL. *TR
Vehicle speed control, Jun 4, 2008
WHILE PARKING MY CAR BETWEEN TWO OTHER CARS, I SHIFTED FROM REVERSE TO FORWARD TO ADJUST MY CAR TO THE MIDDLE OF THE PARKING SPACE. I HAD MY FOOT LIGHTLY ON THE BRAKE SO THAT THE IDLE SPEED WOULD INCH MY CAR FORWARD A LITTLE. WHEN I SHIFTED TO FORWARD, MY CAR LUNGED FORWARD 2 TO 3 FEET. BECAUSE MY FOOT WAS ALREADY ON THE BRAKE, I WAS ABLE TO HIT THE BRAKE HARD. THE CAR STOPPED WITHIN A FEW INCHES OF THE CAR IN FRONT OF ME. *TR
Engine and engine cooling, Vehicle speed control, Jun 4, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE DRIVING 40 MPH, THE OXYGEN SENSOR CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE CRUISE CONTROL FAILED AT 40,000 MILES. THE DEALER PROMISED OVER THE PHONE TO REPAIR BOTH THE RECALL AND THE ENGINE LIGHT, BUT LATER DENIED SERVICE BECAUSE THE VEHICLE WAS 24,000 MILES OVER THE LIMIT TO REPAIR THE OXYGEN SENSOR. THE TECHNICIAN DISCONNECTED THE CRUISE CONTROL SWITCH TO PREVENT A FIRE FROM OCCURRING UNTIL THE PARTS FOR THE RECALL WERE AVAILABLE. A YEAR HAS PASSED AND THE DEALER STILL DOES NOT HAVE THE PARTS FOR THE REPAIR. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 56,000 AND FAILURE MILEAGE WAS 40,000.
Latches/locks/linkages, Vehicle speed control, May 29, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. EVER SINCE THE VEHICLE WAS PURCHASED APPROXIMATELY 1.5 YEARS AGO, SHE HAS HAD TO TAPE THE REAR PASSENGER SIDE DOOR SHUT TO KEEP IT FROM OPENING WHILE DRIVING. THE FAILURE OCCURS AT SPEEDS OF 35 MPH OR LOWER. THE DEALER CLAIMED THAT THEY WOULD REPAIR THE DOOR AT THE TIME OF PURCHASE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.
Vehicle speed control, May 27, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 55 MPH AND ACCELERATING TO 60 MPH, THE ENGINE SUDDENLY ROARED AND BEGAN RACING. THE CONTACT WAS UNABLE TO STOP THE VEHICLE, WHICH CAUSED OTHER VEHICLES TO SWERVE AROUND HER TO AVOID CRASHING. SHE ACTIVATED THE HAZARD LIGHTS AND PULLED OFF THE ROAD. SHE ATTEMPTED TO SHUT OFF THE VEHICLE, BUT EVEN WITH THE KEYS REMOVED FROM THE IGNITION, THE ENGINE STILL RACED FOR APPROXIMATELY ANOTHER 30 SECONDS UNTIL IT FINALLY STOPPED. THE CONTACT GRABBED HER CHILDREN, EXITED THE VEHICLE, AND WAITED FOR SOMEONE TO COME PICK HER UP. SHE LATER CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO HER HOUSE. THE VEHICLE REMAINS AT HER RESIDENCE AND HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 51,761. UPDATE 06/10/08 *BF
Service brakes, Hydraulic, Vehicle speed control, May 17, 2008
THE FORD RECALL FOR CRUISE CONTROL SWITCH IS A JOKE. I JUST HAD THE DEALERSHIP PERFORM THE REPAIR ON MY 2002 FORD EXPLORER SPORT TRAC AND WAS SURPRISED TO FIND THEY ONLY INSTALLED A FUSED JUMPER INSTEAD OF REPLACING THE FAILING SWITCH. THIS IS A SAFETY ISSUE NOT ONLY BECAUSE OF THE POTENTIAL FOR FIRE BUT ALSO THE SWITCH FAILURE COULD CAUSE A LOSS OF BRAKE FLUID PRESSURE. WITH THE JUMPER INSTALLED A FAILURE WOULD BLOW THE FUSE AND REMOVE THE SWITCH FROM OVERHEATING BUT THE SWITCH COULD STILL LEAK BRAKE FLUID ONTO THE HOT EXHAUST MANIFOLD. I TALKED WITH THE SERVICE REP AND ASKED WHY FORD DOESN'T REPLACE THE SWITCH. HE STATED " GOOD QUESTION, PROBABLY BECAUSE THE JUMPER IS CHEAPER " . AFTER SPENDING $30,000.00 FOR A VEHICLE YOU WOULD THINK REPLACEMENT OF THE SWITCH WOULD BE A MINIMAL COST TO THE FORD MOTOR COMPANY. I WAS CONSIDERING GETTING A NEW FORD SPORT TRAC BUT WILL LOOK TO ANOTHER MANUFACTURER FOR MY NEXT VEHICLE. FORDS SAFETY AWARENESS AND RESPONSIBILITY SUCKS. *TR