2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints: vehicle speed control
181 reports, newest first. Show all
Vehicle speed control, Apr 19, 2008
RECALL ON FORD CRUISE CONTROL FOR 2002 SPORT TRAC TRUCK. I RECEIVED A LETTER FROM FORD TO HAVE IT DISCONNECTED LAST AUG 2007. TO THIS DATE THEY STILL HAVE NOT RECEIVED ANY TO THE DEALERS TO REPAIR THE PROBLEM. LOOKS LIKE FORD IS DRAGGING THEIR FEET. *TR
Vehicle speed control, Apr 18, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE CALLED FORD SEVERAL TIMES SINCE RECEIVING THE NOTICE. THE CRUISE CONTROL WAS DISCONNECTED IN OCTOBER OF 2007. AS OF APRIL 18, 2008, THE PART IS STILL UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER AND PURCHASE DATE WERE UNKNOWN. THE CURRENT MILEAGE WAS 72,000. UPDATED 05/07/08 *BF
Vehicle speed control, Apr 7, 2008
I RECEIVED IN THE MAIL A LETTER FROM FORD MOTOR COMPANY TO INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM OF MY VEHICLE FREE OF CHARGE (PARTS AND LABOR). I HAVE CALLED MY LOCAL SERVICE DEALER SEVERAL TIMES, SINCE AUGUST OF 2007. THE SERVICE MANAGER HAS ALWAYS TOLD ME THAT PARTS ARE NOT AVAILABLE AND TO CALL BACK. I HAVE CALLED 5 TIMES, INCLUDING TODAY, 07 APRIL 2008. I DO HAVE A 2002 EXPLORER SPORTS TRAX. I AM HAVING A DIFFICULT TIME GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME AND WITHOUT CHARGE. *TR
Vehicle speed control, Mar 26, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A NOTICE FOR RECALL NUMBER 05S28 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. AS OF MARCH 26, 2008, THE PART FOR THE RECALL REPAIR IS STILL UNAVAILABLE. SHE FEELS THAT THIS LENGTH OF TIME IS UNLAWFUL. SHE CALLED THE MANUFACTURER AND WAS DENIED TO SPEAK WITH A SUPERVISOR. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 62,000. UPDATED 04/14/08. *LJ UPDATED 04/11/08 *TR
Service brakes, Hydraulic, Engine and engine cooling, Fuel system, Gasoline, Exterior lighting, Visibility, Vehicle speed control, Equipment, Mar 17, 2008
WHERE TO START... BROKEN CRUISE CONTROL, HEADLIGHT SWITCH HAS A SHORT, DRIVER SIDE PASSENGER WINDOW DOESN'T ROLL DOWN, TROUBLE GOING INTO GEAR, CAR SUDDENLY DIES AT INTERSTATE SPEEDS, LOUD GRINDING SOUND FROM THE ENGINE BAY (LIKE AN ELECTRIC KNIFE SHARPENER) THAT IS GETTING INCREASINGLY MORE FREQUENT, SERVICE ENGINE SOON LIGHT WILL NOT GO OFF, BRAKES SQUEAL AND DON'T STOP THE VEHICLE PROPERLY, SUPPORT FOR THE HATCH (WHICH IS CRACKED 8 INCHES OR SO IN TWO PLACES) DOESN'T LIFT HATCH COMPLETELY, AND THE FUEL ECONOMY IS DOWN TO 4-6 MPG IN THE CITY. I HATE IT! I DON'T FEEL LIKE MY GIRLFRIEND IS SAFE DRIVING IT, AND I THINK FORD SHOULD BE FORCED TO MAKE THEIR WRONGS INTO RIGHTS! *TR
Vehicle speed control, Mar 17, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A SAFETY RECALL NOTICE ON AUGUST 20, 2007 FOR THE VEHICLE SPEED CONTROL. THE SPEED CONTROL SWITCH WAS DISCONNECTED IN SEPTEMBER OF 2007. HE HAS CALLED FORD EACH MONTH UP UNTIL MARCH OF 2008 AND WAS INFORMED EACH TIME THAT THE PART WILL BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 57,500. UPDATE 04-02-08 *BF
Vehicle speed control, Mar 14, 2008
FORD SAFETY RECALL NOTICE RECEIVED APPROX 6 MONTHS AGO. APPARENTLY THE CRUISE CONTROL SYSTEM LIKES TO START FIRES. I CONTINUE TO BE TOLD BY THE DEALER THE PARTS NECESSARY TO PREVENT THE FAILURE ARE 'NOT AVAILABLE'. THIS IS INCREDIBLE. HOW IS FORD ALLOWED TO GET AWAY WITH THOUSANDS OF VEHICLES ON THE ROAD THAT CAN CATCH FIRE AT ANY TIME? OBVIOUSLY, GIVEN HOW MUCH TIME HAS GONE BY, FORD IS THUMBING THEIR NOSE AT BOTH THE CONSUMER AND THE GOVERNMENT. *TR
Vehicle speed control, Mar 4, 2008
WHILE TRAVELING ON THE FREEWAY MY CRUISE CONTROL WAS ACTING UP, IT KEPT TURNING ITSELF OFF, AND NOT KEEPING A SET SPEED. I GOT IT TO TURN BACK ON AND SET THE SPEED TO 80 MPH. AFTER A FEW MINUTES IT FELT LIKE WE WERE GOING FASTER THAN WE THOUGHT , I LOOKED DOWN AND NOTICED THE CRUISE CONTROL HAD SURGED FROM 80MPH TO 105MPH ON ITS OWN. THIS REALLY FRIGHTENED MY AND I IMMEDIATELY PUT THE BRAKES ON TO SLOW DOWN AND TURNED OFF THE CRUISE CONTROL FEATURE FOR THE REMAINDER OF MY TRIP. I HAD MY HUSBAND AND MY THREE YOUNG DAUGHTERS IN THE CAR AND WAS PRETTY SHAKEN UP ABOUT HOW QUICKLY THINGS COULD HAVE GONE TERRIBLY WRONG AND SOMEONE OR ALL OF US COULD HAVE BEEN KILLED IF WE WERE TO CRASH BECAUSE OF THIS INCIDENT. *TR
Vehicle speed control, Mar 4, 2008
SPEED CONTROL DOES NOT ENGAGE EVEN THOUGH IT SHOWS THAT IT IS ON, ON THE DASH BOARD. ONCE ENGAGED AFTER NUMEROUS ATTEMPTS, THE SPEED WILL THEN INCREASE ON ITS OWN. *TR
Vehicle speed control, Feb 28, 2008
CRUISE CONTROL WILL NOT ALWAYS ENGAGE, EVEN WHEN INDICATOR LIGHT SHOWS IT IS ON. INITIAL FAILURES WERE FAILURE TO ENGAGE OR UNEXPECTED DISENGAGEMENT. WHEN IT DOES ENGAGE, THE SPEED CONTINUALLY ACCELERATES AND DOES NOT DISENGAGE WITH BRAKE PEDAL, MUST USE OFF BUTTON ON STEERING COLUMN. ALL BUTTONS ARE FREE. CONTACTED DEALER AND MANUFACTURER, AND THEY REPORT NO RECALL ON THIS VIN. SEARCH OF NHTSA SITE SHOWS 3 SIMILAR COMPLAINTS. *TR
Vehicle speed control, Feb 21, 2008
I RECEIVED A RECALL ON MY FORD VEHICLE FOR THE SPEED CONTROL. IT MAY LEAK CAUSING AN UNDERHOOD FIRE. I NEED TO HAVE A FUSED WIRING HARNESS INSTALLED INTO THE SPEED CONTROL SYSTEM. ACCORDING TO FORD DEALERSHIPS THE PART IS NOT AVAILABLE AT THIS TIME. THIS IS A SAFETY ISSUE WITH ME DUE TO THE FACT THAT I PARK MY TRUCK IN MY GARAGE THAT IS ATTACHED TO MY HOME. I DO NOT WANT MY HOME TO BURN DOWN AND DO NOT WANT A FIRE TO START UNDER MY HOOD WHILE DRIVING EITHER. PLEASE HELP IT HAS BEEN 6 MONTHS SINCE I RECEIVED THE RECALL. *TR
Vehicle speed control, Feb 21, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED FORD RECALL NOTICE NUMBER 05S28 FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE DEALER STATED THAT THE PART WILL BE AVAILABLE IN JUNE OF 2008. THE CONTACT STATED THAT THE RECALL HAS GONE BEYOND A REASONABLE AMOUNT OF TIME FOR THE REPAIR TO PERFORMED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 135,000.
Vehicle speed control, Feb 5, 2008
FORD RECALL AUGUST 2007, FAULTY CRUISE CONTROL, 2002 EXPLORER SPORT TRAC. VEHICLE TAKEN TO DEALER. PARTS NOT AVAILABLE. DEALER MADE TEMPORARY REPAIR BY DISABLING THE CRUISE CONTROL. AS OF 2/5/2008 VEHICLE IS STILL WITHOUT CRUISE CONTROL. DEALER CLAIMS PARTS NOT PROVIDED BY FORD. *TR
Vehicle speed control, Jan 24, 2008
1) I NOTICED THAT MY RPMS WERE NOT RETURNING TO NORMAL AND MY VEHICLE WAS UNABLE TO STOP COMPLETELY. 2) I OWN A 2002 FORD EXPLORER XLS 4X4 WITH THE SOHC 4.0 LITER ENGINE. THE THROTTLE CABLE STUCK IN THE OPEN POSITION CAUSING THE ENGINE TO SURGE UNCONTROLLABLY AT APPROXIMATELY 5000 RPMS. I HAD TO TURN OFF MY IGNITION TO AVOID CRASHING THE VEHICLE INTO NEARBY TRAFFIC. OTA HAS RECEIVED REPORTS OF THIS PROBLEM, NHTSA ACTION NUMBER: PE05037, BUT CLOSED THE CASE ON NOVEMBER 2, 2005. THIS IS A SERIOUS DEFECT THAT COULD HAVE RESULTED IN A SERIOUS CRASH. I BELIEVE THAT OTA SHOULD ISSUE A RECALL FOR THIS PROBLEM AS IT DID FOR CAMPAIGN #03V280000. 3) I WILL BE CONTACTING FORD TOMORROW TO RESOLVE THIS PROBLEM. MY VEHICLE IS CURRENTLY NOT SAFE TO DRIVE. *TR
Vehicle speed control, Jan 9, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. HE HAS BEEN INFORMED EVERY MONTH THEREAFTER THAT THE PARTS WILL BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 99,000. UPDATED 3/4/08 *CN
Vehicle speed control, Jan 2, 2008
RECEIVED A LETTER DATED 8/07 THAT THE SPEED CONTROL OF MY VEHICLE,2002 FORD EXPLORER SPORT TRACK, COULD CAUSE A FIRE EVEN WHEN ENGINE TURNED OFF. A MONTH PASSES OR TWO BEFORE I WAS ABLE TO TAKE MY TRUCK TO HAVE THE SPEED CONTROL DISCONNECTED. AT THIS TIME THE GRUBBS SHOP MANAGER INFORMED ME THAT CURRENTLY NO PARTS WERE AVAILABLE TO FIX THE SPEED CONTROL. I SHOULD THINK THAT SINCE 8/07 THERE HAS BEEN TIME FOR THE FORD MOTOR COMPANY TO GET THESE PROBLEMS TAKEN CARE OF, AND SINCE I USED TO USE MY SPEED CONTROL HEAVILY I'M TIRED OF THIS WAITING WITHOUT ANY NOTIFICATION FROM THE PARENT COMPANY SO I' COMPLAINING.*CN
Vehicle speed control, Nov 28, 2007, fire
VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR
Vehicle speed control, Nov 25, 2007
I OWN A 2002 FORD RANGER XLT PICK-UP TRUCK. IN AUGUST OF THIS YEAR, 2007, I RECEIVED A RECALL NOTICE FOR A SPEED CONTROL DEACTIVATION SWITCH. WITHIN TWO WEEKS I CALLED THE LOCAL FORD DEALERSHIP AND THEY REQUESTED ME TO BRING THE VEHICLE IN. I DID, AND UPON ARRIVAL I WAS TOLD THAT THEY DID NOT HAVE THE PART TO FIX/COMPLY WITH THE RECALL. I HAD A FEW CHOICE WORDS WITH THE DEALERSHIP AND WAS TOLD TO WAIT FOR A CALL CONCERNING THE PARTS ARRIVAL. I WAITED, WAITED AND WAITED, AND STILL NO CALL. I HAVE CONTACTED THE LOCAL FORD PLACE THREE TIMES SINCE AUGUST OF 2007. I STILL, AS OF NOVEMBER 25, 2007, DO NOT HAVE A REPAIRED TRUCK IN ACCORDANCE WITH THE RECALL. ALL OF THE NUMBERS ON THE RECALL SHEET POINT TO THE LOCAL DEALERSHIP AND NOTHING ELSE. I HAVE NO OTHER AVENUE EXCEPT THIS ONE. I JUST WANT MY TRUCK REPAIRED FOR THE SAFETY OF ME AND MY FAMILY. PLEASE ASSIST ME IN RESOLVING THIS ISSUE, AS SAFETY SHOULD BE PRIORITY ONE IN ANY AUTO MAKERS MIND. THIS IS MY FIRST FORD PRODUCT AND I AM NOT PLEASED WITH THEIR CAPACITY TO HANDLE SUCH A CRISIS AS A FIRE WITHIN THE VEHICLE. I HOPE THAT THEY UNDERSTAND THE MAGNITUDE OF THIS AND THE AVENUES THEY HAVE PROVIDED SHOW ONLY A FALSE SENSE OF SECURITY WITHIN ALL FORD PRODUCTS. PLEASE CONTACT ME AS SOON AS POSSIBLE WITH HELP IN THIS AREA. THANK YOU IN ADVANCE. *TR
Vehicle speed control, Oct 15, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE CRUISE CONTROL IN AUGUST OF 2007. HE TOOK HIS VEHICLE TO A LOCAL DEALER TO HAVE THE RECALL REPAIRED AND THEY STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL NOVEMBER. HE CALLED ANOTHER DEALER AND THEY CURRENTLY DO NOT HAVE ANY PARTS AS WELL. HE ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE DIRECTLY. THE CONTACT HAS NOT HAD THE SPEED CONTROL SWITCH DEACTIVATED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 51,000.
Vehicle speed control, Oct 13, 2007, crash
WHILE PULLING INTO A GAS STATION SLOWING TO A STOP THE VEHICLE SUDDENLY ACCELERATED. STRIKING THE BARRIER IN FRONT OF THE GAS PUMP. VEHICLE WAS TOWED TO REPAIR SHOP. *TR
Vehicle speed control, Oct 3, 2007
2002 FORD EXPLORER WITH A RECALL FOR THE CRUISE CONTROL. CUSTOMER STATES HE HAS TRIED TWICE TO GET THE PROBLEM FIXED. HE SAYS THE DEALER TOLD HIM THEY WERE OUT OF PARTS AND WERE NOT GETTING ANY IN UNTIL MID-DECEMBER. *KB
Vehicle speed control, Oct 1, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. IN SEPTEMBER OF 2007, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). SHE WAS INFORMED THAT THE PART WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THE DEALER NEVER ADVISED HER TO DISCONNECT THE SPEED CONTROL SWITCH. THE PURCHASE DATE WAS UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 82,000.
Vehicle speed control, Sep 19, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THEY WOULD DISCONNECT THE VEHICLE SPEED CONTROL FEATURE BECAUSE THE PARTS WERE UNAVAILABLE. THE CONTACT WAS DISSATISFIED WITH THE REMEDY. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 60,000.
Vehicle speed control, Aug 27, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. A RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN ID 07V336000 (VEHICLE SPEED CONTROL). THE DEALER ADVISED NOT TO DRIVE THE VEHICLE, HOWEVER; THE PART WAS UNAVAILABLE FOR TWO WEEKS. THERE WAS NO FAILURE. THE CURRENT MILEAGE WAS 65,000.
Vehicle speed control, Aug 26, 2007
FORD RECALL 05S28-SIRS, YOUR WEBSITE RECALL NOTICE STATES THAT THE AFFECTED VEHICLES SHOULD BE RETURNED IMMEDIATELY TO THE DEALER FOR DISCONNECTION OF THE PROBLEM SPEED CONTROL SWITCH WHILE AWAITING AVAILABILITY OF REPLACEMENT WIRING PARTS, HOWEVER, THE RECALL LETTER I RECEIVED THIS WEEK DOES NOT MENTION THIS, NOR DID THE DEALER WHEN I CALLED HIM. HAS THIS INTERIM REPAIR BEEN CANCELED? THANK YOU, WRL. *TR