2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, Jan 5, 2005
MULTIPLE WHEEL BEARING FAILURE ON 2002 FORD EXPLORER 4X4, 42,000 MILES. LOUD NOISE PROMPTED ACTION BEFORE COMPLETE FAILURE. COMPLETE FAILURE MAY HAVE RESULTED IN WHEEL LOCK-UP AND POSSIBLE CRASH. DESPITE COMPLAINT AND RESQUEST FOR THE REPAIR TO BE COVERED GIVEN LIMITED MILEAGE, NO ASSISTANCE FROM FORD MOTOR COMPANY. DEALER DID REPLACE ONE UNIT AT NO CHARGE. FORD PROVIDED NO ASSISTANCE. PERSONAL KNOWLEDGE OF ANOTHER OWNER WITH SIMILAR PROBLEM, HAD TO REPLACE ALL FOUR WHEEL BEARINGS. THIS IS CERTAIN TO BECOME A MAJOR SAFETY PROBLEM AS THESE CARS AGE IF FORD IS NOT HELD RESPONSIBLE FOR THE DEFECT AND FORCED TO TAKE PREIMPTIVE ACTION TO SAVE LIVES.*AK
Structure, Jan 5, 2005
END GATE CRACKED, NO APPEARANT REASON. *AK
Structure, Jan 5, 2005
THE CONSUMER RECEIVED A RECALL LETTER NUMBER 04V442000/REAR LIFTGATE GLASS. THE CONSUMER CONTACTED THE DEALER TO HAVE THE REPAIR MADE, HOWEVER THE CONSUMER HAS BEEN WAITING SINCE SEPTEMBER 2004; THE PARTS HAVE NOT COME IN AS OF YET. THE DEALER INFORMATION IS 3400 14TH W, BRADENTON FL. 34205, 941-747-4411. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB RECALL CAMPAIGN: # 04S20 ON VEHICLES BUILT FROM JOB #1 2002 THROUGH MARCH 10, 2002 AT ST. LOUIS ASSEMBLY PLANT (SLAP) OR THROUGH MARCH 3, 2002 AT LOUISVILLE ASSEMBLY PLANT ( LAP). *TC
Air bags, Jan 4, 2005
CONSUMER NOTICED THAT THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SRS SENSOR NEEDED TO BE REPLACED, AND REPLACED IT FOUR TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Structure, Jan 4, 2005
THE PARTS TO PERFORM THE REAR LIFTGATE GLASS RECALL 04V442000 WEREN'T AVAILABLE ON THE DATES INDICATED IN THE RECALL LETTER. THE DEALERSHIP NOR THE MANUFACTURER HAD ANY INDICATION ON WHEN THE PARTS WILL BE AVAILABLE. *AK
Suspension, Jan 4, 2005
AFTER SEVERAL MONTHS OF HEARING A "WHOOSHING" TIRE SOUNDS FROM THE BACK OF THE 02 FORD EXPL XLT, AND DEALERS TELLING US THAT NOTHING WAS WRONG, TOOK VEHICLE TO A LOCAL SERVICE CENTER AND HAD TO HAVE REAR SUSPENSION/AXLES REPLACED (4/04) AND ALSO HAD TO REPLACE THE 2 BACK TIRES BECAUSE OF THE DAMAGE. NOW, 1/05, SAME NOISE IS PRESENT AND WEAR ON BACK TIRES, WE ARE NOW BEING TOLD THAT THE BACK SUSPENSION/AXLES ARE BAD AGAIN AND NEED TO BE REPLACED. LESS THAN ONE YEAR AND WE HAVE THE SAME PROBLEM. OBVIOUSLY FORD NEEDS TO LOOK INTO THIS PROBLEM. VEHICLE HAD 78K MILES ON IT. *AK
Structure, Jan 4, 2005
FORD EXPLORER, 2002. STRESS CRACK (ABOUT ONE EIGHTH INCH WIDE, SEVEN INCHES LONG) IN FRAME BELOW REAR HATCH WINDOW, TO THE LEFT OF THE FORD NAME PLATE. CRACK OCCURED WITHOUT ANY EXTERNAL FORCE BEING APPLIED (NO COLLISION, NOT STRUCK BY FOREIGN OBJECT, ETC.) THE FRAME IS SIMPLY NOT ABLE TO CARRY THE WEIGHT OF THE GLASS WINDOW. CONSEQUENTLY, THE REAR GLASS WINDOW APPEARS TO BE IN DANGER OF FALLING OUT. THIS IS THE IDENTICAL PROBLEM AS REPORTED AT WWW.NHTSA.DOT.GOV IN OID NUMBERS: 10049180, 10052830, 10052901, 10053989, 10079762, 10104457, 10105660. IN EACH CASE, NEITHER THE DEALER NOR FORD WOULD FIX THE DEFECTIVE WINDOW FRAME. AND LIKEWISE, THEY WILL NOT FIX THE ONE ON MY VEHICLE, EVEN THOUGH I HAVE AN EXTENDED WARRENTY IN EFFECT. AN INDIVIDUAL IN THE BODY SHOP AT MY DEALER SAID THAT HE HAS RECENTLY SEEN ABOUT A DOZEN SIMILAR PROBLEMS.*AK
Air bags, Jan 3, 2005
AIR BAG LIGHT CAME ON. CONSUMER TOOK THE VEHICLE TO THE DEALER. THE AIR BAG MODULE HAD TO BE REPLACED.*AK
Structure, Jan 3, 2005
THERE IS A CRACK IN THE PLASTIC JUST UNDER THE LIFTGATE GLASS DOWN TO THE LIFTGATE HANDLE. IT JUST APPEARED ON A COLD MORNING IN NEW JERSEY WITH NOTHING DONE TO CAUSE IT. I KNOW FORD MAKES VEHICLES THAT CAN WITHSTAND THE COLD WITHOUT CRACKING, RIGHT? HOPEFULLY, THIS WILL NOT AFFECT THE STURDINESS OF THE REAR GLASS. BECAUSE THE VEHICLE HAS 37000 MILES ON IT, FORD WOULD NOT FIX IT. NOT THE WAY TO GET RETURN CUSTOMERS.*AK
Exterior lighting, Dec 29, 2004
LEFT TURN SIGNAL INOPERABLE AT TIMES. BULB REPLACED BUT DID NOT HELP. DEALERSHIP DETERMINED THAT CONNECTOR @ MULTI-FUNCTION SWITCH DID NOT KEEP GOOD CONNECTION IN STEERING COLUMN. UNIT IS 2002 MODEL WITH LESS THAN 45,000 MILES. COST OF REPAIR EXCESSIVE. *NM
Vehicle speed control, Dec 28, 2004
THE CONSUMER CAME TO A STOP AT A RED LIGHT. WHEN HE PULLED OFF, THE ACCELERATOR PEDAL JAMMED DOWN TO THE FLOOR. THE CONSUMER HAD TO PHYSICALLY PULL THE GAS PEDAL UP WITH HANDS. *JB
Parking brake, Dec 28, 2004
THE CONSUMER IS EXPERIENCING A PROBLEM WITH THE EMERGENCY BRAKES. WHEN THE VEHICLE IS PARKED FOR AN EXTENDED PERIOD OF TIME, THE EMERGENCY BRAKE CREATES CONDENSATION ON THE BRAKE AND THE DRIVER MUST INCREASE THE THROTTLE BEFORE THE EMERGENCY BRAKE WILL RELEASE. THE OWNER CONTACTED THE MANUFACTURER AND WAS TOLD "THAT WAS THE WAY IT WAS DESIG NED TO FUNCTION AND THERE IS NOTHING THEY WILL DO. *JB *SC
Power train, Dec 28, 2004
HAD TROUBLE SHIFTING COLUMN SHIFT & THEN IT BROKE OFF IN MY HAND. *JB
Structure, Dec 27, 2004
WHILE THE VEHICLE WAS PARKED CONSUMER WAS CLOSING THE REAR HATCH AND THE ENTIRE WINDOW SHATTERED. CONSUMER CONTACTED THE MANUFACTURER, AND ALTHOUGH THE BALL AND SOCKET JOINT TO THE HATCH WINDOW WAS RECALLED, MANUFACTURER REFUSED TO ASSIST CONSUMER UNLESS A WAIVER WAS SIGNED SO THAT CONSUMER WILL NOT SUE THE MANUFACTURER. CONSUMER REFUSED TO SIGN WAIVER, BUT WOULD ONLY LIKE TO GET THE DEFECT REPAIRED. THIS OCCURRED PRIOR TO CONSUMER RECEIVING NOTIFICATION NOT TO OPEN THE HATCH AFTER THIS DEFECT HAPPENED. *AK
Air bags, Dec 27, 2004, fire
WHEN ATTEMPTING TO START THE VEHICLE PASSENGER'S SIDE AIR BAG DEPLOYED, THEN EXPLODED INADVERTENTLY. AS A RESULT, THE STEERING WHEEL CAUGHT ON FIRE. VEHICLE REMAINED IN A GARAGE WHERE THE INCIDENT OCCURRED. *AK
Structure, Dec 27, 2004
NO PARTS WERE AVAILABLE FOR RECALL 04S20 REPAIRS CONCERNING LIFTGATE WINDOW. DEALERSHIP WAS CONTACTED. FAMILY FORD 973-347-5379. *AK RECALL CAMPAIGN; NHTSA CAMPAIGN ID NUMBER : 04V442000. *TC
Power train, Dec 27, 2004
TRANSMISSIONS PROBLEM, BEEN TO TWO DEALERS, AND CANT FIX THE PROBLEM. FORD WIL NOT HELP. I FIRST WENT IN BEFORE MY 3-36 WAS UP NOW IM 45 DAYS OVER AND THEY WON'T PAY . IT MISSES UNDER A LOAD AND WHEN PASSING OTHER CARS FEELS VERY UNSAFE . *AK
Steering, Power train, Dec 27, 2004
WHEN SHIFTING FROM DRIVE TO PARK COLUMN SHIFT LEVER WOULD GET STUCK. UPON A STALLING ,, WHEN SHIFTING FROM DRIVE INTO PARK TO RESTART THE CAR, COLUMN SHIFT LEVER BROKE OFF RESULTING IN BEING UNABLE USE THE VEHICLE WHILE IN A PARKING LOT AT NIGHT WITH SMALL CHILDREN IN THE CAR. VEHICLE TOWED TO DEALER, WHERE WE WERE TOLD THE WHOLE STEERING COLUMN NEEDED TO BE REPLACED AT AN ESTIMATE OF $747.00 FOR A THREE YEAR OLD VEHICLE.*AK
Structure, Dec 24, 2004
THE PANEL ON THE REAR LIFTGATE WHICH CONTAINS THE FORD EMBLEM CRACKED FOR NO REASON AND I WAS INFORMED BY 2 DEALERSHIPS THAT IT HAS HAPPENED MANY TIMES IN THE PAST TO SIMILAR FORD VEHICLES BUT THAT THEY WILL NOT REPAIR MINES BECAUSE IT HAS OVER 36,000 MILES ON IT, BUT MY COMPLAINT IS THAT IT IS A FACTORY DEFECT AND THE AMOUNT OF MILES SHOULD NOT MATTER TOWARDS FORD REPAIRING THIS DEFECT.*AK
Power train, Other or unspecified, Dec 24, 2004
I WAS DRIVING,WHEN I HEARD A LOUD NOISE COMMING FROM UNDERNEATH MY FORD EXPLORER.I THOUGHT FOR A SECOND OR TWO,THAT I HAD RAN OVER SOMETHING IN THE STREET.THE VEHICLE,SLOWED.WHEN I STOPPED FOR THE TRAFFIC LIGHT,IT WOULD NOT MOVE.THE OD OFF LIGHT WAS FLASHING.THE ONLY WAY I COULD MOVE THE TRUCK WAS IN NEUTRAL.I HAD THE TRUCK TOWED TO JOE RIZZA FORD IN N.RIVERSIDE,IL.THEY TOLD ME THAT THE TRANSMISSION HAD TO BE REPLACED.I PURCHASED THIS TRUCK FROM RIZZA NEW ON 09/11/01.59,000 MILES WAS ON THE SPEDOMETER.I BELIEVE THE TRANSMISSION WAS DEFECTIVE.I WAS TOLD IT WOULD COST ME $3,400.00 TO GET IT REPLACED.I HAD NO CHOICE BUT TO GO FURTHER IN DEBT AND BUY ANOTHER VEHICLE.*AK
Power train, Dec 22, 2004
WHEN SHIFTING GEAR FROM "PARK" TO "DRIVE" THE COLUMN SHIFTER WAS NOTICABLY DIFFICULT TO MOVE. WITHOUT WARNING , THE COLUMN SHIFTER FELL OFF, RESULTING IN NOT HAVING A CAR TO DRIVE. I AM CURRENTLY TRYING TO HAVE THE PROBLEM FIXED. *JB
Suspension, Dec 21, 2004
REAR BEARING FAILURE OF 2002 FORD EXPLORER. TOOK VEHICLE TO DEALER BECAUSE OF REAR END NOISE AND WAS TOLD THE BEARING WAS ABOUT TO EXPLODE AND COULD HAVE LOST AN AXLE. *AK
Structure, Dec 21, 2004
CONSUMER RECEIVED RECALL 04V442000 REAR CONCERNING TAILGATE GLASS. HOWEVER, CONSUMER WAS TOLD THAT THE PARTS WOULD BE IN LATE NOVEMBER. CONSUMER CONTACTED FORD MANUFACTURER, AND WAS TOLD THEY DIDN'T KNOW WHEN THE PARTS WOULD BE IN. CONSUMER HAS BEEN WAITING FOR FOUR MONTHS. *AK CONSUMER SCHEDULED AN APPOINTMENT FOR DECEMBER 15, 2004 TO HAVE THE PART REPLACED WITH A DIFFERENT COMPONENT. *NM
Power train, Dec 20, 2004
MY FORD EXPLORER SPORTS TAC HAD APPROXIMATELY 50,000 MILES ON IT WHEN I STARTING HEARING SOME WINDING NOISE IN THE REAR END. SO I DECIDED TO REMOVE THE DIFFERENTIAL COVER TO PULL THE AXLES TO SEE IF THE AXLE BEARINGS WERE BAD AND COME TO FIND OUT THAT BOTH CARRIER BEARINGS AND PINION BEARING WERE SHOT! I CAN'T BELIEVE THAT AFTER 57,000 MILES ON A TRUCK THAT I HAD TO SPEND $600.00 DOLLARS IN PARTS AND LABOR TO REPLACE THESE PARTS ON A FORD TRUCK "BUILT FORD TOUGH"! THE MECHANIC COULD NOT BELIEVE HE WAS REPLACING THESES PARTS AT 57,000 MILES WHEN IT SHOULD BE MORE LIKE 200,000 MILES!*AK
Structure, Dec 17, 2004
04 V 442 000/REAR LIFTGATE GLASS: THE CONSUMER WAS UNABLE TO GET THE DEALER TO HONOR THE RECALL. *JB