2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, Nov 9, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 2 MPH AND ATTEMPTING TO SHIFT INTO PARK, THE GEAR SHIFT LEVER BECAME DETACHED, LEAVING THE VEHICLE STUCK IN REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 167,000.
Power train, Nov 8, 2012
THE O/D LIGHT KEEPS FLASHING ON AND OFF. ALSO THE TRANSMISSION DOES NO LONGER WANT TO SHIFT GEARS; AND WHEN IT DOES IT SHIFTS VERY HARD. *TR
Fuel/propulsion system, Nov 4, 2012
THE FUEL SYSTEM HAS A PROBLEM WITH IT. WHEN YOU GO TO PUT GAS IN IT THE PUMPS ALMOST IMMEDIATELY SHUT OFF. SOMETHING IN THE FUEL SYSTEM IS TELLING THE PUMP THAT THE TANK IS FULL WHEN IT IS NOT. IT CAN TAKE 30 MINUTES TO PUT 10 GALLONS IN THE TANK. *TR
Air bags, Nov 1, 2012, crash
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE INADVERTENTLY STEPPED ON THE ACCELERATOR PEDAL AND CRASHED INTO A POLE. THE CONTACT SUFFERED A BRUISED CHEST, RIBS ARMPIT AND WRISTS. HE ALSO SUSTAINED INJURIES TO THE KNEE AND NECK. THE VEHICLE WAS DESTROYED. ALL OF THE AIR BAGS IN THE VEHICLE FAILED TO DEPLOY. THE FAILURE AND CURRENT MILEAGE WAS 250,100.
Steering, Power train, Oct 22, 2012
ON THE AFTERNOON OF OCTOBER 22ND 2012 MY PREGNANT WIFE WAS LEAVING THE SPEECH THERAPIST WITH MY SON WENT TO PUT THE CAR IN REVERSE AND THE SHIFTER SNAPPED OFF IN HER HAND. THE CAR EVERY SINCE WE HAD IT WHEN U PUT IT IN PARK AS A DELAY AND ROLLS FOR WARD A BIT I FEEL THAT THIS IS A RECALL THAT FORD SHOULD ISSUE FOR THIS CAR. ITS JUST NOT FAIR TO HAVE TO PAY OVER 1200 DOLLARS TO FIX SOMETHING THAT IS NOT MY FAULT.WHAT IF THIS WOULD HAVE HAPPENED IN THE STREET LUCKILY MY WIFE KNEW TO SHUT THE CAR OFF AND APPLY THE EMERGENCY BRAKE. THIS PROBLEM REALLY COULD END UP IN SERIOUS INJURY OR EVEN FATALITY TO AN INDIVIDUAL. *TR
Power train, Engine, Oct 18, 2012
TRANSMISSION FAILED FOR THE SECOND TIME. FAILED ORIGINALLY AT 65,000 MILES AND HAD TO BE REPLACED. FAILED AGAIN 3 YEARS LATER AT 130,000 MILES AND HAD A REBUILT TRANSMISSION INSTALLED. 10 MONTHS LATER AT 140,000 MILES THE TRANSMISSION IS LEAKING AND STARTING TO SLIP. I DON'T ANTICIPATE PAYING FOR A 4TH TRANSMISSION ON THIS VEHICLE. OBVIOUSLY THERE IS SOMETHING WRONG WITH THE DESIGN. *TR
Structure, Oct 17, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 10MPH THE CONTACT HEARD A GRINDING NOISE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BODY MOUNTS WERE DETERIORATING BETWEEN THE FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPOXIMATE FAILURE MILEAGE WAS 141,000.
Power train, Oct 16, 2012
I WAS DRIVING IN TOWN WHEN I ACCELERATED FROM A STOP LIGHT AND THE TRANSMISSION WOULD NOT ENGAGE INTO 3RD GEAR. THE ENGINE REVVED HIGHLY AND THEN SUDDENLY THE TRANSMISSION KICKED INTO GEAR WITH A SUDDEN JOLT FORWARD. *TR
Engine, Oct 16, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TIMING CHAIN BELT TENSIONER FAILED AND CAUSED THE VEHICLE TO SOUND LIKE A DIESEL TRUCK WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THE NOISE HAD BEEN A PROBLEM FOR OVER FOUR YEARS, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 101,000.
Visibility, Oct 15, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACTED MENTIONED THAT THE WINDOWS COULD NOT BE CLOSED OR OPENED. THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,983 AND THE CURRENT MILEAGE IS 206,000. UPDATED 11/07/12*LJ THE CONSUMER STATED ALL OF THE WINDOWS MALFUNCTIONED. UPDATED 11/07/12
Visibility, Oct 15, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO ENGAGE THE HEATER HOWEVER, THE VEHICLE EXHIBITED AN ABNORMAL NOISE AND THE HEATER WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE HEATER BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Oct 12, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, IT BECAME DIFFICULT TO SHIFT GEARS. THE VEHICLE WAS ALSO SLIPPING GEARS WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING THREE DIFFERENT TIMES. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA09013 (POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: COLUMN SHIFT STEERING: COLUMN STEERING: COLUMN LOCKING: ANTI-THEFT DEVICE POWER TRAIN: AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION (PRNDL)) THAT MAY BE RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 146,000. UPDATED 11/28/12 *CN
Suspension, Oct 3, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 68 MPH, THE VEHICLE EXHIBITED A SQUEALING NOISE AND BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS TOLD THAT THE WHEEL BEARINGS WERE FROZEN AND THAT HE SHOULD CONTINUE TO DRIVE ON THEM UNTIL THEY FRACTURED, IN WHICH THE VEHICLE WOULD BE FINE TO DRIVE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BEARINGS WERE FROZEN TO THE AXLE, AND THAT THE REAR DRIVER'S SIDE AXLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 161,000.
Power train, Engine, Sep 27, 2012
WHILE COMING OFF A FREEWAY MY CAR SUDDENLY JERKED AND THE TRANSMISSION FAILED. CAUSING MY VEHICLE TO STOP. WHEN TRYING TO MOVE FORWARD THE CAR BEGAN TO TRY TO ROLL BACKWARDS INTO THE CAR BEHIND ME. I WAS LUCKY I WAS COMING TO A STOP RATHER THEN GOING FULL SPEED ON THE FREEWAY. AFTER MUCH RESEARCH I HAVE FOUND THAT THIS IS AN ALL TOO COMMON PROBLEM WITH THIS MAKE MODEL AND YEAR. THE TRANSMISSION NOW NEEDS TO BE COMPLETELY REBUILT ACCORDING TO 2 MECHANICS. *TR
Seats, Sep 26, 2012
2002 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO A BOLT UNDER THE FRONT SEAT THAT CAN BREAK CAUSING THE SEAT TO MOVE BACK AND FORTH *TGW THE CONSUMER WOULD LIKE HIS VEHICLE REPAIRED AT NO CHARGE, EVEN THOUGH IT IS 2002, AND NOT INCLUDED IN RECALL# 03V281000, WHICH HE DID REFERENCE.*JB
Steering, Power train, Sep 15, 2012
WENT TO PUT CAR IN DRIVE FROM THE PARK POSITION AND THE SHIFTER COMPLETELY BROKE AND WAS HANGING. ALSO, I WAS NOT ABLE TO GET MY KEY OUT OF THE IGNITION. WE WERE PLANNING TO MAKE AN OUT OF TOWN TRIP THE FOLLOWING DAY, HOWEVER, HAD TO CHANGE PLANS DUE TO THIS SITUATION. AFTER SEARCHING ONLINE, I HAVE DISCOVERED THERE HAS BEEN NUMEROUS COMPLAINTS FOR THIS EXACT DEFECT FOR THE EXACT TYPE OF VEHICLE. IT SEEMS THAT SINCE THERE HAS ALREADY BEEN SO MANY SAME SITUATIONS, THAT A RECALL WOULD HAVE TAKEN PLACE BY NOW. NOT HAS IT ONLY BEEN INCONVENIENT, BUT COULD ALSO BE POTENTIALLY DANGEROUS! *TR
Suspension, Sep 12, 2012
HEARD A CLUNK NOISE IN THE REAR OF TRUCK...COME TO FIND OUT BOTH REAR STRUT COILS WERE ROTTED OUT AND BROKEN..TRUCKS HAS NEVER PULLED A TRAILER OR BEEN OFF ROAD! *TR
Structure, Aug 29, 2012
PART# 2L2Z-98420A68-AA HINGE AND ATTACHMENTS FOR LIFTGATE BROKE 08/04-2008. RECALL CAMPAIGN#PE04045-PURCHASED ANOTHER HINGE FROM FORD PARTS DEPT. INVOICE# 216039 ON 08/04/2008-THEY DID NOT TELL ME THERE WAS A RECALL ON THIS PART ITEM- BOUGHT PART AND REPLACED IT MYSELF. 08/26-2012 THE OTHER HINGE BROKE AND CALLED 1-888-327-4226 AND WAS TOLD RECALL WAS OVER- THE FORD STORE NEVER TOLD ME THIS PART WAS RECALLED AND CHARGED ME $43.95. NOW THE OTHER SIDE OF THE HATCHBACK HINGE HAS BROKEN AND HAVE BEEN TOLD I HAVE TO PAY TO GET IT REPAIRED MYSELF AGAIN. NEVER RECEIVED ANY POSTCARD FOR RECALL NOTICE. THIS PART IS DEFECTIVE-BOTH HINGES HAVE BROKEN- I HAVE PAID FOR ONE HINGE AND REPLACED IT MYSELF AND DO NOT THINK I SHOULD HAVE TO REPLACE THE OTHER ONE ALSO AND SHOULD BE PAID THE $43.95 I PAID NOT EVEN COUNTING MY TIME AND LABOR AND FORD SHOULD PAY FOR THE OTHER SIDE SINCE THIS HINGE IS CLEARLY DEFECTIVE. *TR
Vehicle speed control, Aug 27, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH THE VEHICLE SPEED SUDDENLY INCREASED UP TO 90 MPH. THE CONTACT STATED THAT THE BRAKE PEDAL WAS VERY STIFF AND FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 175,550.
Suspension, Aug 22, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE VEHICLE BODY MOUNT BUSHINGS WERE CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BODY MOUNT BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 78,000.
Power train, Engine, Aug 20, 2012
TRANSMISSION FAILED ON THE HIGHWAY AT 70MPH PULLED OFF EXIT AND CONTINUED ON CITY ROADS TO OUR JOBS PARKING LOT AND IS NO LONGER DRIVE ABLE. *TR
Engine and engine cooling, Aug 14, 2012
THE BODY MOUNTS ON THE VEHICLE ARE DESINTEGRATING. I TOUCHED IT WITH MY HAND AND IT FELL APART. BODY MOUNTS SHOULD LAST MUCH LONGER. *TR
Power train, Fuel/propulsion system, Aug 12, 2012
THE SERVICE ENGINE LIGHT CAME ON AND I WAS TOLD THERE MIGHT BE A TRANSMISSION PROBLEM. AFTER THE SERVICE THE LIGHT WAS OFF AND I WAS GOING AGAIN. AT 107,000 MILES THE LIGHT CAME BACK ON AND BACK TO THE SERVICE DEPARTMANT AND THEY SAID THE #5 RING WAS HAVING PROBLEMS I COULD DRIVE IT AND IT WOULD GET WORSE. IT WAS ALSO MENTIONED THIS YEAR EXPLORER HAD MANY TRANSMISSION ISSUES. NOW THEY WANT A MINIMUM OF $3,500 TO FIX THE SUV AND THE TRADE-IN IS ONLY WORTH $3,500 DOLLARS. I NOW HAVE 117,500 MILES ON IT AND IT SHIFTS HARD AND GOES IN REVESERVES SLOWLY. I HAVE TALKED TO FORD TO NO AVAIL AT ALL. THE SAY SORRY BUT WE CAN'T HELP WITH FIXING IT AT ALL. THERE IS NO DISCOUNTED RATE FOR AN ISSUE THAT IS WELL KNOWN ON THE BLOGS. THIS SEEMS TO BE AGAINST THE FACT THAT FORD SAYS THEY HAVE THE BEXT TRUCKS ON THE ROAD IF THEY THINK 117,000 MILES IS ENOUGH TO REPLACE THE TRANSMISSION. I DO NOT UNDERSTAND THE FACT THEY THINK IT IS OKAY TO CHARGE THAT AMOUNT FOR A KNOWN ISSUE ON THE 2002 - 2004 MODEL EXPLORERS. I NEED HELP AS I CAN'T AFFORD TO FIX IT TO TRADE IT IN AND I DON'T SEE PUTTING $3,500 PLUS INTO SOME THING THAT MAY ONLY LAST ONE DAY TO MAYBE A YEAR. *TR
Power train, Aug 9, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE GEAR SHIFT LEVER FAILED. THE CONTACT TRIED TO SHIFT THE VEHICLE IN PARK BUT THE GEAR SHIFT REMAINED STUCK. THE CONTACT STATED THE VEHICLE CONTINUED TO MOVE AND THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE ALUMINUM HOUSE THAT CONNECTED THE SHIFT LEVER TO THE STEERING COLUMN FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND HAVE NOT RESPONDED. THE FAILURE MILEAGE WAS 135,000.
Power train, Aug 6, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT FROM PARK TO DRIVE, THE GEAR SHIFTER LEVER FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 64,549.