2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Suspension, Apr 9, 2011
BOTH REAR COIL SPRINGS ON MY 02 FORD EXPLORER BROKE. THERE WASN'T ANY INDICATIONS PRIOR FOR US TO KNOW IT WOULD HAPPEN.WHEN IT DID IT FELL ONTO RUBBER STOPS BUT TRACTED CROOKED AND SPRING ALMOST HIT TIRE.I WENT TO DEALER THEY SAID NO RECALL CALL FORD. I CALLED FORD REP SAID NOTHING THEY COULD DO NOT ENOUGH COMPLAINTS TO JUSTIFY A RECALL OR FIX MY EXPLORER. I WENT TO LOCAL PARTS STORE AND BOUGHT MONROE QUIK STRUT.. INSTALLED MYSELF.SAVED OLD PARTS JUST IN CASE BECAUSE FORD SAID GET RID AND SAVE MY RECEIPT FOR PARTS IN CASE OF FUTURE RECALL.VEHICLE MILEAGE AT TIME WAS ABOUT 46,000 MILES. *TR
Other or unspecified, Mar 30, 2011
OVER THE YEARS WE HAVE HAD REPEATED PROBLEMS WITH THE TRANSMISSION. IT JERKS AND STRUGGLES TO CHANGE GEARS. WHEN YOU TRAVEL AT FREEWAY SPEEDS IT WHINES AND JERKS WHEN IT CHANGES GEARS AND WHEN YOU'RE STOPPED AT A LIGHT IT MAKES WEIRD NOISES AND HESITATES WHEN YOU PUT YOUR FOOT ON THE GAS. WE HAVE REPEATEDLY HAD THE TRANSMISSION REPAIRED OVER THE YEARS.
Suspension, Mar 26, 2011
REAR COIL SPRING. AFTER HAVING TIRE ROTATED WAS INFORMED THAT DRIVER REAR SPRING WAS BROKEN. HAD BOTH REAR COIL SPRINGS REPLACED SINCE THIS SEEMS TO BE AN EVENTUAL PROBLEM DOWN THE ROAD. *TR
Suspension, Mar 22, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE FAILED STATE INSPECTION BECAUSE THE REAR COIL SPRINGS WERE FRACTURED. THE VEHICLE WAS REPAIRED BY A LOCAL MECHANIC. THE DEALER WAS CONTACTED AND STATED THAT THERE WERE NO RELATED RECALLS TO THE FAILURE. THE MANUFACTURER WAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Structure, Mar 21, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE BOLT WHICH SECURED THE REAR HATCHBACK WINDOW HINGE FRACTURED CAUSING THE WINDOW TO SLIGHTLY DETACH. NHTSA RECALL CAMPAIGN NUMBER 04V44200(STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) WAS RELATED TO THE FAILURE YET THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Structure, Mar 21, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE PANEL WAS AJAR WHEN THE PISTONS FAILED, CAUSING THE LIFTGATE TO SLAM SHUT AND SHATTER THE REAR WINDOW GLASS. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE PISTONS WERE NOT COVERED UNDER WARRANTY NOR WAS THERE A RECALL FOR THE FAILURE THEREFORE; THE CONTACT WOULD BE LIABLE FOR THE $700 IN REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 156,000.
Power train, Mar 15, 2011
GEAR SHIFT IN MY 2002 FORD EXPLORER BROKE OFF WHILE TRYING TO PUT MY CAR IN GEAR. I HAVE BEEN INFORMED BY THE LOCAL DEALER THAT THE PART IS PART OF THE STEERING COLUMN AND IT WOULD COST APPROX. $1200.00 TO REPLACE. THE PART THAT BROKE IS MADE OF ALUMINUM AND IS ONLY ABOUT 4-5 INCHES LONG. THIS WAS A DANGER TO ME BECAUSE MY DRIVEWAY IS ON A SLIGHT INCLINE. IN ADDITION IF THE VEHICLE WENT INTO REVERSE, I COULD OF HAD CAUSE PROPERTY DAMAGE AND HOW WOULD I PUT THE VEHICLE BACK IN PARK? *TR
Power train, Mar 15, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS THE VEHICLE WOULD LUNGE FORWARD AT TIMES, STALL, AND SHIFTING WOULD BE DIFFICULT. THE VEHICLE WAS NOT INSPECTED BY THE DEALER NOR BEEN WAS IT REPAIRED. THE MANUFACTURER ADVISED HER THAT THE TRANSMISSION MIGHT NEED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Suspension, Mar 11, 2011
I TOOK MY CAR TO A LOCAL REPAIR SHOP TO HAVE THE FRONT & REAR STRUTS REPLACED. THEY FOUND THAT ALL OF THE SPRINGS WERE BROKEN. ABOUT 1/2 TO 3/4 OF THE TOP COIL HAD SEPARATED FROM THE REST OF THE SPRING.
Power train, Mar 11, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT PROPERLY FROM SECOND TO THIRD GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONCLUDED THAT THE HYDRAULIC PRESSURE BUILD UP HAD CAUSED THE TORQUE CONVERTER TO POP OUT AND ADVISED THE CONTACT THAT THEY WOULD NEED TO REPLACE OR REBUILD THE TRANSMISSION. A PRIVATE MECHANIC CONFIRMED THE FAILURE AND REBUILT THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGE WAS 115,000.THE VIN WAS UNAVAILABLE. UPDATED 03/24/11*LJ
Power train, Mar 10, 2011
2002 FORD EXPLORER REAR END GROWL/WHINE. *TR
Seats, Mar 8, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS ABLE TO MOVE FORWARD BUT WOULD NOT MOVE BACKWARD WHEN ENGAGED. THE CONTACT STATED THAT THE FAILURE WOULD MAKE DRIVING VERY UNCOMFORTABLE AND HE BELIEVED THE FAILURE TO BE AN EXTREME SAFETY HAZARD, AS HE FELT HE WAS SITTING TO CLOSE TO THE STEERING WHEEL. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 118,220.
Vehicle speed control, Mar 8, 2011, fire
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED OUTSIDE OF HIS RESIDENCE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE BUT BY THE TIME HAD ARRIVED, THE VEHICLE AND THE CONTACTS RESIDENCE WERE DESTROYED. THERE WERE NO INJURIES. THE ORIGIN OF THE FIRE WAS DEEMED AS THE VEHICLE SPEED CONTROL. A FIRE REPORT WAS AVAILABLE. THE VEHICLE REMAINED IN THE CONTACTS DRIVEWAY. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Power train, Mar 7, 2011
WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AT MY OVERDRIVE LIGHT STARTED FLASHING AND MY INFORMATION SCREEN SHOWED "CHECK TRANSMISSION" WHEN I GOT HOME, I LOOKED UP THE PROBLEM ON THE INTERNET AND FOUND THAT MY TRANSMISSION JUST WENT BAD AND WILL NEED TO BE REPLACED ACCORDING TO WHAT HUNDREDS OF COMPLAINTS SAY HAD TO BE DONE TO FIX THE SAME PROBLEM.
Steering, Mar 1, 2011
MY HUSBAND WAS DRIVING OUR 2002 FORD EXPLORER WHEN HE WENT TO BACK OUT OF A PARKING SPOT AND THE ENTIRE GEAR SHIFT FELL OFF THE STEERING COLUMN. THE VEHICLE WILL NOT SHIFT GEARS AND THE KEY CAN NOT BE REMOVED FROM THE VEHICLE. LUCKILY HE WAS IN A PARKING SPOT. HAD HE BACKED OUT AND THIS HAPPENED AS HE WAS TRYING TO PUT THE CAR IN DRIVE HER COULD HAVE IN A MAJOR ACCIDENT. IT IS VERY VERY VERY UNSAFE. THE CAR IS GETTING TOWED TO THE DEALERSHIP. AT THIS TIME IT IS UNKNOWN WHAT WILL BE DONE TO CORRECT THE PROBLEM. *TR
Electrical system, Feb 28, 2011
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50-60 MPH THE LIGHTS ON THE DASHBOARD FLICKERED ON AND OFF WHICH ALSO INCLUDED A BEEPING NOISE. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR THE FAILURE. THE FAILURE WAS INTERMITTENT AND HAD BEEN ON GOING FOR MORE THAN A YEAR. THE CONTACT STATED THAT THE FAILURE HAPPENED MORE FREQUENTLY WHILE DRIVING ON THE HIGHWAY. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE IS 114,376. UPDATED 03/29/11*LJ UPDATED 09/16/11*JB
Structure, Feb 26, 2011
VERTICAL CRACK IN HATCH OF 2002 FORD EXPLORER. I LOOK AT OTHER EXPLORERS IN THE SAME TIME PEREIOD AND THEY ALL HAVE THE EXACT SAME CRACK!! *TR
Power train, Feb 25, 2011
I WAS DRIVING MY 2002 FORD EXPLORER SUV WHEN THE TRANSMISSION SUDDENLY FAILED, SHIFTING INTO NEUTRAL/LOSING POWER IN TRAFFIC. THIS WAS A DANGEROUS SITUATION! FORTUNATELY I WAS ABLE TO GET OUT OF THE WAY OF TRAFFIC. *TR
Structure, Feb 25, 2011
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE VEHICLE COULD BE REPAIRED BUT HE COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 110,000.
Structure, Feb 24, 2011
THE BACK PANEL BELOW THE REAR WINDOW HAS CRACKED. *TR
Power train, Feb 23, 2011
GOING OUT OF TOWN DRIVING ON THE HIGHWAY IN TRAFFIC AT 65MPH. O/D LIGHT STARTED FLASHING ON AND OFF. TRANSMISSION STARTED ACTING ERRATICALLY AND I FELT THAT I LOST 5TH AND 2ND GEARS. SHOP RAN DIAGNOSTIC TEST AND CODES P0732, P0735 AND P0775. CODES CONFIRMED PROBLEMS WITH 2ND AND 5TH GEARS AND SOLENOID B MALFUNCTION. *TR
Engine and engine cooling, Feb 22, 2011
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
Power train, Feb 20, 2011
TODAY IS 2/21/2011 AND JUST HAD THE CRAP SCARED OUT OF ME, THREE CHILDREN (AGES 4, 2, AND A 10 MONTH OLD) AND 4 OTHER VEHICLES WHEN GUESS WHAT---MY TRANSMISSION BLEW THE SERVO PLUG!!!! GEE IMAGINE THAT ANOTHER PIECE OF JUNK THAT CHINA/JAPAN OR WHATEVER YOU CALL THEM PEOPLE, ASSEMBLED!!! THANKS AGAIN FORD FOR SELLING OUT!!! FORD CEO'S WHOM I'M SURE ARE FILTHY RICH ARENT TRUE AMERICAN PEOPLE OTHERWISE THEY WOULDNT HAVE SOLD US OUT TO ANOTHER COUNTRY!!!!! DRIVING TODAY AT A LEGAL 45 MPH MY SERVO PLUG BLEW OUT CAUSING ME TO LOSE CONTROL OF MY VEHICLE AND CAUSING NOT ONLY MYSELF BUT 4 OTHER VEHICLES TO END UP OF THE ROAD CAUSING A NEAR PILE UP!!!!! WHAT ARE YOU (FORD) GOING TO DO FOR US PEOPLE THAT WERE CONNED INTO BUYING A PIECE OF CRAP FROM A PUSHY SALESMEN THAT FORD TRAINED!!!! DID THESE SALESMEN KNOW THAT THESE WERE JUNK AND THATS WHY THE PRICE WAS RIGHT!!! WELL ANYWAYS FORD HASNT SEEN/HEARD THE LAST FROM ME ABOUT THIS ISSUE!!!! I WILL BE THAT GUY THAT FORD IS GONNA HATE, I MUST ADMIT TO YOU GUYS AS YOU WILL FIND OUT I AM WITHOUT ANY DOUBT THE "BIGGEST [XXX] ON THE FACE OF THIS PLANET" AND I INTEND ON BEING JUST THAT UNTIL FORD TAKES CARE OF MY TRANSMISSION!!!!!! IF NEEDED I WILL SPEND EVERY DAY OF MY LIFE (UNTIL I'M 6 FEET UNDER) PURSUING THIS ISSUE!!!! LOOK OUT FORD HERE I COME!!!!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Feb 16, 2011
I HAVE A 2002 FORD EXPLORER I BOUGHT ABOUT A YEAR AGO. EVERYTHING WAS WORKING FINE..I HAVE MY ABS LIGHT ON..WHEN I TRY TO STOP THE CAR MY BRAKE ENGAGE BUT WHEN IT COME TO THE FINAL STOP IT GIVES AND THE PRESSURE ON THE TRUCK IS NO LONGER THERE.. I FEEL LIKE I AM GOING TO CRASH IN TO THE CAR IN FRONT OF ME.. I BROUGHT THE TRUCK TO THE MECHANIC AND CHECKED EVERYTHING AND DIDN'T FIND ANYTHING WRONG WITH IT.. NO LEAKS OR ANYTHING.. BUT DIDN'T KNOW WHAT WAS CAUSING IT... I NOTICED THAT THERE ARE MANY OF THE SAME ISSUES REGARDING THE BRAKES NOT WORKING PROPERLY.. PLEASE ADDRESS THIS ISSUE BEFORE SOMEONE GETS KILLED.. THANK YOU *TR
Suspension, Feb 16, 2011
2002 FRONT WHEEL BEARINGS FAILED AT 80,000 MILES.*TR