2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Suspension, Power train, Apr 17, 2008
WHEEL HUB AND BEARING BAD. *TR
Electrical system, Apr 17, 2008
DOOR AJAR LIGHT AND ALARM ARE COMING ON INTERMITTENTLY . ALSO THE ANTI-THEFT ALARM WILL GO OFF FOR NO REASON. *TR
Suspension, Apr 17, 2008
I PURCHASED MY 2002 FORD EXPLORER FROM A FORD DEALER IN APRIL 2005, WITH APPROXIMATELY 45,000 MILES ON IT. I IMMEDIATELY NOTICED A HUMMING NOISE COMING FROM THE REAR AND THOUGHT THAT I NEEDED TO REPLACE THE TIRES. AFTER PURCHASING ALL FOUR NEW TIRES, THE NOISE CONTINUED TO WORSEN. BY 60,000 MILES THE NOISE WAS UNBEARABLE AND I WAS TOLD BY A LOCAL GARAGE THAT THE RIGHT REAR HUB SEAL WAS THE PROBLEM AND THAT THE WHEEL COULD FALL OFF IF I DIDN'T REPLACE IT. THE ENTIRE HOUSING NEEDED TO BE REPLACED, DUE TO RUST FUSING THE PARTS TOGETHER. SURPRISINGLY, THE NOISE CONTINUED (ALTHOUGH SOMEWHAT MORE MUFFLED THIS TIME), BUT I WAS AFRAID TO DRIVE IT. I DO ALOT OF LOCAL ON AND OFF HIGHWAY DRIVING AND I WAS AFRAID OF LOSING A WHEEL AT HIGHER SPEEDS. I TOOK IT INTO A FORD DEALER AND BOTH REAR HUBS NEEDED TO BE COMPLETELY REPLACED. I NOW HAVE 105,000 MILES ON THIS VEHICLE AND THE PROBLEM HAS NOT RE-OCCURRED. I JUST CAN'T BELIEVE THOUGH THAT FORD HAS NOT OWNED UP TO THIS WIDE-SPREAD PROBLEM BY MAKING THESE FORD-OWNERS WHOLE AFTER THEY'RE MADE TO SPEND ANYWHERE FROM $500 TO $1500 (LIKE I DID) TO REPAIR A PROBLEM THAT SURELY THEY MUST KNOW COULD POTENTIALLY COST THEM ANOTHER HEADLINE!
Power train, Apr 16, 2008
2002 FORD EXPLORER, TRANSMISSION FAILED AT 69,000 MILES. I AM THE ORIGINAL OWNER AND WILL NEVER BUY ANOTHER FORD. *TR
Power train, Apr 15, 2008
THE SERVICE ENGINE LIGHT WOULD OCCASIONALLY TURN ON ALONG WITH THE CHECK TRANSMISSION LIGHT AT APPROX. 95,000 MILES ON MY 2002 FORD EXPLORER. THE SHIFTIING OF THE GEARS WOULD NOT SHIFT PROPERLY CAUSING A USUALLY HIGH IDLE AT CERTAIN GEARS. ALSO THE O/D LIGHT WOULD ALSO CONSTANTLY BLINK ALONG WITH THE CHECK ENGINE LIGHT. CURRENTLY MY EXPLORER IS IN A REPAIR SHOP AND NEEDS TO HAVE THE TRANSMISSION REBUILT. THE TOTAL COST OF THE REPAIR IS $2,300. A VEHICLE SHOULD NOT HAVE THESE MANY COMPLAINTS ABOUT A TRANSMISSION PROBLEM WITH LESS THAN A 100K MILES. *TR
Power train, Apr 15, 2008
O/D LIGHT BLINKING; SERVICE ENGINE LIGHT ON. I BROUGHT THE CAR IN AND IT WAS HOOKED UP TO THE COMPUTER. BASICALLY WAS TOLD I NEEDED A TRANSMISSION. THE CAR ONLY HAS 67,000 MILES ON IT. I DID SOME RESEARCH ONLINE AND IT SEEMS THAT THIS IS MORE COMMON THAN I THOUGHT. THERE IS EVEN A TSB (03-25-4). *TR
Power train, Apr 14, 2008
PULLED IN THE DRIVE WAY WENT TO PUT THE CAR IN PARK AND THE SHIFTER FEEL OFF CALLED ON THE PART YOU CANT JUST BY THE PART YOU HAVE TO BY THE WHOLE COLUMN AT A PRICE OF 600.00 JUST FOR THE PART NOW I AM A WELDER AND MECHANIC BY TRADE AND HAVE BEEN FOR 20 YEARS AND I HAVE NEVER SEEN THIS BEFORE THE EXPLORER THEY MAKE THIS VERY IMPORTANT PIECE OUT OF POT METAL THIS IS A VERY POOR QUALITY OF METAL DIE CAST JUNK USED TO MAKE TOYS THERE IS NO REASON WHY I SHOULD NOT BE ABLE TO BY THIS PART OTHER THAN FORD JUST WANTS TO MAKE MORE MONEY AND FORCE THE PUBLIC INTO BUYING THE WHOLE THING THIS IS NOT RIGHT OR FAIR AND TO ME THIS IS A SAFETY ISSUE BECAUSE WHEN THIS HAPPENS YOU CAN NOT GET THE CAR BACK INTO THE PARK POSITION . *TR
Visibility, Apr 14, 2008
REAR PANEL WAS CRACKED WHICH THEN LEAD TO THE REAR WINDOW HINGE FAILING AND THE WINDOW SHATTERED IN AN UNPROVOKED MANNER. *TR
Suspension, Apr 12, 2008
MY 2002 FORD EXPLORER XLT MADE A LOUD TINGING, SCREECHING NOISE ON A TUESDAY MORNING ,ESPECIALLY NOTICEABLE WHEN TURNING THE WHEEL. IT WAS NOT A CONSISTENT SOUND. MY HUSBAND LUBRICATED THE BUSHINGS THAT NIGHT, THINKING THAT WAS THE PROBLEM. NEXT DAY, THE SOUND WAS PROGRESSIVELY WORSENING, I EVEN HEARD IT WHEN I WAS DRIVING IN A STRAIGHT PATH, BUT THE NOISE STILL WAS NOT CONSISTENT. IT DID SEEM LOUDER WITH A CLANKING SOUND IN THE REAR OF THE VEHICLE. THAT DAY ON THE HIGHWAY COMING HOME FROM WORK THE NOISE WAS INTERMITTENT UNTIL I HAD SLOWED DOWN FOR TRAFFIC AND IT BEGAN TO VIBRATE AND SHAKE. FORTUNATELY, I WAS AT MY EXIT AND WAS TWO BLOCKS FROM HOME. I WAS ABSOLUTELY FRIGHTENED. THERE WAS A RUBBING SOUND NOW THAT WAS AT THE REAR RT SIDE OF THE CAR. LATER, THAT EVENING WE WERE TOLD IT WAS PROBABLY THE BEARING. FIRST MY HUSBAND WENT OUT AND PURCHASED THE BEARING FROM A FORD DEALER. THEN HE CAME TO FIND OUT THAT THE ENTIRE KIT WAS NEEDED, AS WELL AS, A SPECIAL TOOL TO GET THE BOLT OFF WHICH TOOK HOURS TO LOOSEN AND RELEASE. TODAY HE IS STILL TRYING TO REPLACE THE RT REAR WHEEL BEARING WITH THE KIT FROM AN AUTO STORE SINCE FORD IS NOT OPEN AND THIS IS OUR ONE MEANS OF TRAVEL FOR THE FAMILY. PLEASE INCLUDE THIS COMPLAINT WITH ANY OTHERS AS A "NEAR MISS" FOR AN ACCIDENT THAT COULD HAVE OCCURRED ON THE BELTWAY IN RUSH HOUR TRAFFIC. THIS COULD HAVE BEEN WORSE. I FEEL VERY LUCKY, BUT I WANT FORD TO KNOW ABOUT THIS INCIDENT AND TO CONSIDER THIS A SAFETY RECALL FOR OTHERS. AS I HAVE DONE SOME RESEARCH I HAVE HEARD THAT THIS IS HAPPENING FAR TOO OFTEN AND IS A SERIOUS HAZARD TO OTHER FORD EXPLORER OWNERS AND THE PUBLIC. THE CAR WHEEL COULD HAVE COME OFF AS WELL AS THE DRIVE SHAFT COULD HAVE BROKEN. I HAVE ALSO READ THAT THIS IS NOT SOMETHING THAT SHOULD OCCUR ON A 2002 VEHICLE. THERE HAVE BEEN REPORTS OF THE LEFT SIDE HAVING PROBLEMS NOT TOO LONG AFTER THE RT OR VICE VERSA. PLEASE NOTIFY ME OF ANY UPDATES ON THIS ISSUE. THANK YOU. *TR
Power train, Apr 11, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TRANSMISSION WAS FAULTY. WHILE DRIVING 25 MPH, THE TRANSMISSION BEGAN MAKING A ROARING NOISE. THE VEHICLE WOULD JERK BADLY IN TRAFFIC AND THE CONTACT WOULD LOSE CONTROL. HE CALLED THE LOCAL FORD DEALER AND THEY STATED THAT THE REPAIR WOULD COST $5,000 BECAUSE THE WARRANTY EXPIRED. FORD ALSO STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. HE TOOK THE VEHICLE TO A TRANSMISSION SPECIALIST TO HAVE IT REBUILT FOR $3,100. THE SPECIALIST STATED THAT IMPERIAL PARTS DID NOT MANUFACTURE THE TRANSMISSION CORRECTLY. THE CURRENT AND FAILURE MILEAGES WERE 97,000.
Power train, Apr 11, 2008
PLACING VEHICLE FROM PARK TO DRIVE WANTS TO ACCELERATE ON ITS OWN. WHEN PLACING BACK INTO PARK IT IS HESITANT. THIS REALLY SCARES ME, I HAVE TO PARK A BIT FROM THE CAR IN FRONT OF ME , TO MAKE SURE I DON'T HIT IT. *TR
Power train, Equipment, Apr 11, 2008
TRANSMISSION WOULD REV BEFORE SHIFTING INTO 3RD GEAR, HAD IT REPLACED AT A FORD DEALERSHIP WITH FORD PARTS, 17 MONTHS LATER SAME THING AND FORD WILL NOT BACK IT UP, A TRANSMISSION SHOULD LAST LONGER THAN 17 MONTHS, THIS HAS COST ME A TOTAL OF $4,000.00 DOLLARS, AND DUE TO THIS DEFECT THE CARS BOOK VALUE IS $4,500.00 BECAUSE IT IS A KNOWN FACT THAT THE FACTORY PARTS AND THE REPLACEMENT PARTS ARE NO GOOD. 12 MONTH, 12,000 MILE WARRANTY, WHEN THE STANDARD IS 36 MONTH, 36,000 MILES. THIS TRUCK SUCKS!!!!!!!!! FORD NEEDS TO DO SOMETHING ABOUT THIS PROBLEM!! *TR
Parking brake, Power train, Equipment, Apr 11, 2008
CONTINUOUS PROBLEMS WITH TRANSMISSION, AND E-BRAKE. E BRAKE REPLACED AND BAD AGAIN. HAD TRANSMISSION REPAIR AT DEALERSHIP A 400 MILES BEFORE 75,000 MILE WARRANTY ENDED. TAKEN BACK 100 MILES LATER TRANSMISSION PROBLEM AGAIN. PAST WARRANTY NOW AND STILL HAVING PROBLEMS. I WILL NOT BUY FORD AGAIN, IT HAS BEEN A NIGHTMARE. ALSO AIR BAG LIGHT KEEPS COMING ON. -PLEASE IGNORE EQUIPMENT PART OF THIS COMPLAINT, I MISUNDERSTOOD. *TR
Structure, Apr 10, 2008
A CRACK FROM TOP TO BOTTOM, ON THE FIBERGLASS PANEL BELOW THE REAR WINDOW OF MY 2002 FORD EXPLORER XLS 2WD, 4.0 FI. I TOOK THE CAR IN AT ABOUT A YEAR AND A HALF OLD, WHILE IT WAS STILL UNDER WARRANTY FOR THE SAME ISSUE AND IT WAS "TAKEN CARE OF" AT FORD'S COST. ABOUT 3-6 MONTHS AFTER THE 36 MONTH WARRANTY EXPIRED I NOTICED THE SAME CRACK START TO REAPPEAR AND WITH IT BEING OUT OF WARRANTY, THE FORD DEALERSHIP REFUSED TO REPAIR/REPLACE AT THEIR COST. AS OF 4/10/08 I HAVE YET TO RECEIVE ANY RECALL NOTICES FOR MY VEHICLE. *TR
Suspension, Apr 10, 2008
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 45 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE MAKES A GRINDING AND ROARING SOUND. THE VEHICLE COULD NOT BE DRIVEN WHILE MAKING A RIGHT TURN. AS OF APRIL 10, 2008, THREE WHEEL BEARINGS AND HUBS HAVE BEEN REPLACED. THE CURRENT MILEAGE WAS 61,306 AND FAILURE MILEAGE WAS 54,000.
Power train, Apr 9, 2008
OVERDRIVE LIGHT STARTED BLINKING AND CAR ENGINE REVVED WHEN GIVING GAS WHILE DRIVING. BROUGHT TO FORD DEALER 3300. DOLLARS LATER A NEW TRANSMISSION. TRANSMISSION FAILURE WHEN DRIVING IS A SAFETY ISSUE. IF YOU KNEW YOUR TRANSMISSION COULD CUT OUT ON YOU WHILE DRIVING SAY ON THE HIGHWAY WOULD YOU DO IT?WOULD YOU PUT YOUR FAMILY IN IT? *TR
Structure, Apr 9, 2008
2002 CRACK ON HATCHBACK PANEL UNDER REAR WINDOW. ON DECEMBER 26, 2007 I WENT INTO MY GARAGE AND NOTICED 2 CRACKS, ONE ON EACH SIDE OF THE FORD EMBLEM, EACH ABOUT 3 TO 4 INCHES LONG. I KNOW FOR SURE THEY WERE NOT THERE THE NIGHT BEFORE BECAUSE WE HAD TAKEN SOME PACKAGES OUT OF THE HATCHBACK, AND THERE WERE NO CRACKS. IT IS EVIDENT THAT THE 2002 FORD EXPLORER HAS A FAULTY MANUFACTURED HATCHBACK. WHEN I SEARCHED THIS PROBLEM ON THE WEB, IT WAS SURPRISING TO FIND OUT THAT IT HAD THE HIGHEST AMOUNT OF COMPLAINTS THAN ANY OTHER EXTERIOR COMPLAIN. THIS IS AN ACCIDENT WAITING TO HAPPEN. ONCE THE CRACKS RUN DOWN TO THE BOTTOM OF THE PANEL THERE IS BIG POTENTIAL THAT THE WINDOW WILL FALL OUT. THIS LEAVES THE WINDOW AT RISK TO FALL OUT AND INJURE SOMEONE. *TR
Structure, Apr 9, 2008
ABOUT THREE WEEKS AGO I NOTICED A CRACK ON THE FIBERGLASS PIECE OF THE REAR HATCH LID OF MY 2002 FORD EXPLORER. I DIDN'T THINK MUCH ABOUT IT UNTIL TODAY WHEN I GOT TO LOOKING FOR THE PRICE OF A REAR WINDOW. WHILE SEARCHING I SEEN THAT THERE WAS ALOT OF PEOPLE THAT HAD THIS PROBLEM AND THAT SOME HAD EVEN HAD THE WINDOW SHATTER ON THEM. WELL I AM NOW ONE OF THEM. TODAY AS I OPENED MY REAR HATCH THE PASSENGER SIDE PIECE THAT SECURES THE WINDOW TO THE BODY OF THE EXPLORER JUST FELL OFF CAUSING THE WINDOW TO SHATTER AND GLASS TO CUT MY ARMS, AND FACE, AND ALSO SENT PIECES OF GLASS INTO MY EYE. *TR
Suspension, Apr 8, 2008
DRIVERS SIDE REAR COIL SPRING SNAPPED AND PASSENGER SIDE REAR COIL SPRING SNAPPED IN 4 PLACES. MECHANIC AT MIDAS TOLD ME THEY ARE SEEING ALOT OF THESE ON THE 2002 FORD EXPLORER. WONDERING IF FORD IS DOING ANYTHING ABOUT THIS. I CALLED THERE CUSTOMER SERVICE AND DIDN'T GET ANYWHERE WITH THEM. *TR
Power train, Apr 8, 2008
2002 FORD EXPLORER WITH 73K STARTED WITH O/D LIGHT BLINKING AND THE CHECK TRANSMISSION MESSAGE. TOOK TO DEALER AND HAD TO HAVE TRANSMISSION REPLACED. TRUCK HAS BEEN DRIVEN BY MY WIFE TO CART MY DAUGHTER AROUND, NEVER ABUSED, NEVER TOWED ANYTHING. *TR
Vehicle speed control, Apr 7, 2008
I RECEIVED IN THE MAIL A LETTER FROM FORD MOTOR COMPANY TO INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM OF MY VEHICLE FREE OF CHARGE (PARTS AND LABOR). I HAVE CALLED MY LOCAL SERVICE DEALER SEVERAL TIMES, SINCE AUGUST OF 2007. THE SERVICE MANAGER HAS ALWAYS TOLD ME THAT PARTS ARE NOT AVAILABLE AND TO CALL BACK. I HAVE CALLED 5 TIMES, INCLUDING TODAY, 07 APRIL 2008. I DO HAVE A 2002 EXPLORER SPORTS TRAX. I AM HAVING A DIFFICULT TIME GETTING MY VEHICLE REPAIRED IN A REASONABLE TIME AND WITHOUT CHARGE. *TR
Structure, Apr 7, 2008
CRACKED LIFT GATE/ UPPER HALF. *TR
Power train, Apr 6, 2008
NO APPARENT REASON. *TR
Suspension, Apr 6, 2008
I BOUGHT MY 2002 FORD EXPLORER IN JAN 08, IT IS NOW APRIL 08 AND I HAVE ALREADY REPLACED THE R FRONT WHEEL BEARING, AND BOTH REAR WHEEL BEARINGS. IT HAS COST ME AROUND $1,200.00 AND IT ONLY HAS 60,000 MILES ON IT. ONCE A MONTH I AM PUTTING MORE MONEY INTO SOMETHING THAT I BELIEVE SHOULD HAVE BEEN A RECALL. I CAN COUNT MORE THAN 60 COMPLAINTS ABOUT THIS PROBLEM ON THIS PARTICULAR YEAR AND MODEL OF VEHICLE AND IT AMAZES ME THAT FORD MOTOR COMPANY IS SO NAIVE TO SUCH A DANGEROUS PROBLEM. ARE THEY REALLY INSENSITIVE ENOUGH TO WAIT UNTIL SOMEONE DIES OR GETS INJURED FROM THIS? I BELIEVE THAT WHATEVER PARTS THEY USED WHEN MANUFACTURING THESE VEHICLES WERE DEFECTIVE AND I AM TO DO WHATEVER IT TAKES TO MAKE THEM SEE, EVEN IF IT MEANS GETTING A LAWYER. BETWEEN ALL OF US OUT THERE I BELIEVE WE WOULD HAVE A PRETTY GOOD CASE IF WE ALL GET TOGETHER. SO ANYONE WHO SEES THIS MOST RECENT COMPLAINT AND AGREES WITH ME, I CAN BE CONTACTED AT (865)-585-6874 WHICH IS MY CELL NUMBER, OR YOU CAN E-MAIL ME AT DYLLIE@VERIZON.NET AND MY NAME IS FAYANN MANNING. AWAITING EVERYONE ELSE'S CALL WHO FEEL LIKE THEY HAVE BEEN SCREWED OVER!!! *TR
Power train, Apr 4, 2008
2002 FORD EXPLORER - TRANSMISSION FAILED AT 65,000 MILES, IT WAS REBUILD AND FAILED AGAIN. MY REAR DIFFERENTIAL AND BEARING HAD TO BE REPLACED BECAUSE IT WAS GRINDING. *TR