2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Power train, Aug 19, 2007
WINDING AND ROARING NOISE FROM REAR END. *JB
Suspension, Aug 17, 2007
GRINDING NOISE SOUNDING LIKE IT IS FROM REAR END, ESPECIALLY ACCELERATING AT HIGH SPEEDS, AND TURNING. TOLD TO REPLACE REAR HUB ASSEMBLY. *JB
Structure, Aug 15, 2007
THE PROBLEM IS MY 2002 FORD EXPLORER REAR WINDOW LIFTGATE, MY PANEL BELOW THE REAR WINDOW IS CRACKING FOR NO REASON, I DO NOT USE IS PART OF THE LIFTGATE, AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND OVER 100 OWNERS WITH THE SAME PROBLEM. THIS IS A DESIGN AND ENGINEERING SAFETY PROBLEM THAT WILL ALLOW THE REAR WINDOW TO FALLOUT OR EXPLODE WHEN OPERATING THE DOOR OR NORMAL DRIVING OF THE VEHICLE . FORD MOTOR COMPANY SHOULD REPLACE THE PANELS AT NO CHARGE TO THE OWNER OF 2002 AND UP FORD EXPLORER WITH THIS TAILGATE DESIGN. *JB
Power train, Aug 15, 2007
AT 80,000 MILES THE VEHICLE HAD 'WHINE' OR 'ROAR' FROM REAR END. I DECIDED IT WAS NOT WORTH FIXING AND 'LIVED WITH IT'. THE VEHICLE NOW HAS 136,000 MILES, STILL 'ROARS', AND HAS TWO SEALS (THAT RESIDE IN DIFFERENTIAL CASE) THAT ARE NOW LEAKING. I WILL NOW HAVE TO SPEND AT LEAST $1200 TO FIX AND HAVE ALREADY SPEND $200 TO DIAGNOSE. *JB
Vehicle speed control, Aug 15, 2007, crash
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. WHILE PROCEEDING TO MAKE A LEFT TURN, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY MAXIMUM PRESSURE TO THE BRAKES IN ORDER TO STOP THE VEHICLE. THE FAILURE ALSO OCCURRED WHILE HER HUSBAND WAS DRIVING THE VEHICLE. WHEN HE APPLIED MAXIMUM PRESSURE TO THE BRAKES, THE VEHICLE ACCELERATED. THE CONTACT STATED THAT WHEN SHE DEPRESSES THE BRAKE PEDAL, THE VEHICLE SUDDENLY SPEEDS FORWARD. THE FAILURE HAS OCCURRED THREE TIMES AND THE MOST RECENT OCCURRENCE CAUSED HIM TO CRASH INTO A WALL. THE AIR BAGS DEPLOYED AND THE DAMAGES TOTALED $6,800. THE DEALER INFORMED HER THAT THEY WOULD LOOK INTO THE MATTER. AS OF AUGUST 15, 2007, THE VEHICLE IS STILL IN THE REPAIR SHOP. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 51,050. UPDATED 10/04/07 *TR
Power train, Aug 10, 2007
TRANSMISSION FAILED OUT OF THE BLUE IN THE MIDDLE OF TRAFFIC, HAD THIS BEEN A HIGHWAY, CONSEQUENCES COULD HAVE BEEN DIRE. CAR HAD TO BE TOWED AND NEW TRANSMISSION INSTALLED. ACCORDING TO RESEARCH I HAVE DONE, THIS HAS HAPPENED TO A LARGE NUMBER OF THESE VEHICLES. *JB
Power train, Aug 9, 2007
PURCHASED USED 2002 FORD EXPLORER FROM ORIGINAL OWNER. AFTER INSPECTING VEHICLE GOOD, I FOUND THAT THE REAR DIFFERENTIAL WAS LEAKING AND FLUID VERY DIRTY; APPEARS TO HAVE METAL FILINGS. CAN HEAR LOUD RUMBLE AND WHINE WHILE DRIVING. I UNERSTAND THAT COST IS ABOUT $1,600 TO REPAIR. I ALSO UNDERSTAND NOW THAT THIS IS A SERIOUS PROBLEM WITH 2002 AND 2003 FORD EXPLORERS, AND THAT FORD IS WELL AWARE OF THIS. I AM CONCERNED FOR MY SAFETY WITH THIS TYPE OF FAILURE. *TR
Power train, Aug 8, 2007
HUMMING, WHINING NOISE COMING FROM REAR AT INTERSTATE DRIVING SPEEDS, ESPECIALLY WHEN ACCELERATING. *TR
Engine and engine cooling, Aug 7, 2007
MY 2002 FORD EXPLORER HAD A FAILED TUBE MOUNTED "DIFFERENTIAL PRESSUE FEEDBACK FROM EGR" (DPFE) SENSOR AFTER 30K MILES. FORD CREATED A TECHNICAL SERVICE BULLETIN (TSB) REGARDING THIS KNOW ISSUE AFFECTING SEVERAL 2000-2003 FORD MODELS INCLUDING THE 2002 EXPLORER (SEE FORD TSB 04-11-1 MAY 25, 2004 ). HOWEVER, WHEN FORD TURNED THIS ISSUE OF THE FAULTY DPFE SENSOR INTO A RECALL, OR "FIELD SERVICE ACTION" (FSA) AS THEY CALL IT, THEY DID NOT INCLUDE THE 2002 FORD EXPLORER IN THE DPFE RECALL. ALL VEHICLES INCLUDED IN FSA 02M01 WERE GIVEN AN EXTENDED 2YR/24K MILE WARRANTY ON THE DPFE SENSOR. THE 2002 EXPLORER WAS NOT INCLUDED IN THIS EXTENDED WARRANTY DESPITE THE FACT THAT THE 2002 EXPLORER WAS INCLUDED IN THE ORIGINAL TSB ON THIS ISSUE AND THE FACT THAT THE 2002 EXPLORER WAS KNOW TO USE THE SAME TUBE MOUNTED DIFFERENTIAL PRESSURE SENSOR AS ALL THE VEHICLES INCLUDED IN THE RECALL. SEE FSA 02M01 *TR
Suspension, Power train, Aug 5, 2007
HAD TO REPLACE THREE WHEEL BEARINGS AT THE SAME TIME. ONE WENT BAD WHILE ON VACATION. LUCKILY WE PULLED OFF THE HIGHWAY FOR A BREAK AND HEARD A LOT OF GRINDING. TOOK IT TO A REPAIR SHOP AND THEY WIGGLED THE TIRE LIKE A LOOSE TOOTH. TECHNICIAN SAID THE WHEEL WAS ABOUT TO COME OFF AND COULD HAVE AT HIGHWAY SPEEDS. WITH ONLY 67,000 MILES ON THIS VEHICLE THIS MUST BE A MANUFACTURERS DEFECT THAT COULD HAVE COST ME AND MY FAMILY OUR LIVES! NOW I AM TOLD THE TRANSMISSION IS FAILING. FORD NEEDS TO DO SOMETHING ABOUT THIS. *TR
Air bags, Aug 4, 2007
2002 EXPLORER AIR BAG LIGHT STAYS LIT CAME ON AND NEVER WENT OFF WAS WONDERING IF THERE'S A RECALL TO HAVE FORD FIX THERE MISTAKE. *TR
Structure, Aug 4, 2007
REAR LIFTGATE ON 2000 FORD EXPLORER HAS CRACKED IN TWO PLACES BELOW THE WINDOW. HAVE NOTICED THIS ON MANY SAME VEHICLES. HAVE HAD MANY COMMENTS ON IF FORD HAS ISSUED A RECALL. *JB
Power train, Exterior lighting, Vehicle speed control, Aug 2, 2007
REPEAT FAILURE OF BRAKE LIGHT SWITCH, CRUISE CONTROL WON'T DISENGAGE WHEN BRAKE PEDAL DEPRESSED ,AN UNSAFE SITUATION. ALSO INTERMITTENT INABILITY TO SHIFT OUT OF PARK AND BRAKE LIGHTS NOT OPERATING. *TR
Power train, Aug 1, 2007
MY VEHICLE HAS A LOUD HUMMING NOISE WHEN ACCELERATING AT ANY SPEED. THE MECHANICS AT THE FORD GARAGE SAY THE REAR DIFFERENTIAL NEEDS REPAIRS. I HAD OTHER WORK DONE THAT DAY DUE TO THE LOUD ROAD NOISE. I HAD A WHEEL BEARING REPLACED, BUT STILL HAVE A LOT OF NOISE. THEY SAID THE REPAIR COULD WAIT AWHILE(THEIR SUGGESTION DUE TO THE ALREADY LARGE EXPENSE) I HAD THIS SAME REPAIR DONE IN 2006 AND 2005. *JB
Suspension, Power train, Aug 1, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE DEALER INFORMED THE CONTACT THAT THE COIL SPRING ON THE REAR PASSENGER SIDE SUSPENSION FAILED. THE DEALER DID NOT STATE THE CAUSE OF THE FAILURE. AS OF AUGUST 1, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT STATED THAT THE COIL SPRING ON THE REAR DRIVER SIDE SUSPENSION FAILED JUNE 2005. HE ALSO STATED THAT THE TRANSMISSION FAILED AT 79,835 MILES. THE CURRENT AND FAILURE MILEAGES WERE 79,835. UPDATED 02-04-08. *KB THE CONSUMER DISCOVERED HE DIDN'T HAVE 3RD GEAR. UPDATED
Power train, Jul 28, 2007
2002 FORD EXPLORER XLT, ABOUT 62000 MILES. DIFFERENTIAL NOISE STARTED ABOUT 2 MONTHS AGO ALONG WITH A RIGHT AXLE SEAL LEAK. NOISE IS SPEED RELATIONAL, STARTS AT ABOUT 30 MPH AND INCREASES IN FREQUENCY LINEARLY WITH SPEED. NOISE LEVEL ALSO INCREASES WITH INCREASING SPEED. DIFFERENTIAL, ALTHOUGH LEAKING SLIGHTLY, STILL MAKES SAME NOISE WHEN TOPPED OFF WITH SYNTHETIC DIFFERENTIAL FLUID. THROUGH RESEARCH I HAVE DISCOVERED THIS TO BE AN ENDEMIC PROBLEM WITH 2002 AND 2003 EXPLORERS WITH HUNDREDS OF OCCURRENCES NOTED IN VARIOUS PLACES ON THE WEB. MANY MECHANICS REPORT THAT IF THE PINION RETAINING BOLT FAILS, THE DIFFERENTIAL WILL LOCK UP BOTH REAR WHEELS SIMULTANEOUSLY CAUSING LOSS OF CONTROL. I HAVE NOT READ WHERE THIS HAS ACTUALLY HAPPENED BUT THE NOISE IS VERY LOUD AND PEOPLE RIDING IN MY CAR ALWAYS NOTICE IT. I BELIEVE THAT FORD SHOULD STEP UP THE PLATE ON THIS ONE. I HAVE OWNED NOTHING BUT FORDS FOR MANY YEARS AND I DRIVE AN EXCURSION. I WAS REFERRED TO THIS SITE BY A POST ON WWW.CARCOMPLAINTS.COM. *JB
Steering, Power train, Jul 26, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DIFFERENTIAL FAILED ON HIS VEHICLE. THE COMPONENT WAS REPLACED IN JULY OF 2004. THE GEARS IN THE DIFFERENTIAL WERE WEARING OUT QUICKLY AND THE DIFFERENTIAL BEGAN TO LEAK FLUIDS OUT OF THE PINION SEAL. THE CONTACT HEARD A HOWLING AND GROANING SOUND WHILE DRIVING THE VEHICLE 55 MPH. HE STATED THAT THE GEAR SHIFT LEVER LOCKED UP ON MANY OCCASIONS. THE FOUR-WHEEL DRIVE ALSO LOCKED UP IN APRIL OF 2007 WHILE MAKING A U-TURN. THE PURCHASE DATE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 67,200. THE CONSUMER PROVIDED REPAIR INVOICES PERTAINING TO THE DEFECT. UPDATED 09/05/07 *TR
Power train, Jul 26, 2007
REAR DIFFERENTIAL SEAL BAD. *TR
Power train, Jul 26, 2007
AT 95,000 MILES THERE WAS A REAR END HOWL AT SPEEDS BETWEEN 50-75 MPH. I E-MAILED A COMPLAINT TO FORD MOTOR CORP. AND ASKED IF THEY COULD FIX IT. THEY REPLIED THAT THERE WASN'T ANYTHING THEY COULD DO. *JB
Power train, Jul 25, 2007
TRANSMISSION HAS TO BE REPLACED. *JB
Suspension, Jul 24, 2007
BROKEN REAR COIL SPRINGS ON MY 2002 FORD EXPLORER. NOTICED WHEN CHANGING THE BRAKES. *TR
Power train, Jul 23, 2007
AT 65,000 MILES I HAD TO HAVE BOTH CLUTCH PACKS IN THE DRIVE TRAIN REPLACED AT A COST OF $300. AT 72,000 MILES THE TRANSMISSION FAILED AND THE COST WAS $1,750. JUST RECENTLY AT 91,000 MILES THE GEAR SHIFT (PRNDL) FELL OFF OF THE STEERING WHEEL AND IS CURRENTLY SITTING AT A DEALERSHIP WAITING FOR A "BACK ORDERED" PART. *TR
Suspension, Jul 16, 2007
REAR COIL SPRING ON DRIVERS SIDE IS CRACKED THROUGH. TALKED WITH MY MECHANIC AND HE SAID THAT THIS IS NOT THE FIRST TIME HE HAS SEEN THIS. PROBABLY EVERY THIRD EXPLORER HE HAS SEEN HAS THIS PROBLEM. HE QUESTIONED LOCAL FORD DEALER ON THIS AND WAS TOLD THERE IS NO RECALL ON THIS PROBLEM. *TR
Power train, Jul 14, 2007
THE CAR HAD NO REVERSE AT TIMES. WHEN IT SHIFTED INTO REVERSE, IT WAS VERY JERKY. EVENTUALLY REVERSE WAS LOST. GRINDING NOISE AT APPROXIMATELY 30 MILES PER HOUR. TRANSMISSION COMPLETELY REBUILT AT A COST OF $2700. CAR HAD ONLY 67,000 MILES. I STILL HAVE THE GRINDING NOISE AND OCCASIONALLY THE O/D LIGHT COMES ON DUE TO SENSOR IN 4TH GEAR. FORD SHOULD BE ASHAMED. *TR
Structure, Jul 10, 2007
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE HAD CRACKED RIGHT BELOW THE GLASS. THE CRACK IS SPREADING. THE CURRENT MILEAGE IS 52,000 AND FAILURE MILEAGE WAS 45,000. UPDATED 09/05/07. *JB