2002 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,613 owner complaints filed for this model year. This is the highest complaint count among 26 Explorer model years with reports.
Of the 2002 reports, 163 involved a crash and 71 involved a fire. 213 people were injured and 6 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsSep 13, 2004
ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK.
IF THE HINGE SHOULD FRACTURE, THERE IS A POTENTIAL FOR THE GLASS TO FALL AND ULTIMATELY BREAK AND PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE THE LIFTGATE GLASS STRUT BRACKETS AND GLASS HINGES REPLACED. FOR THE VEHICLES BUILT FROM AUGUST 1, 2000 THROUGH MARCH 3, 2002, THE DEALERS WILL REPLACE THE HINGES AND LIFTGATE STRUT BRACKET. ON VEHICLES BUILT FROM MARCH 3, 2002 THROUGH JUNE 23, 2003, THE DEALERS WILL ONLY REPLACE THE HINGES. THE RECALL BEGAN ON SEPTEMBER 30, 2004. A POSTCARD WAS SENT TO OWNERS ON DECEMBER 27, 2004, ADVISING THEM THAT PARTS ARE NOW AVAILABLE. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V442000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, sidewallMay 24, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 01V171000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
Campaign 01I010000 on NHTSA.gov
Representative owner complaints
3,613 reports, newest first.
Engine and engine cooling, Power train, Electrical system, Nov 6, 2006
DT*: THE CONTACT STATED WHILE ACCELERATING, THE VEHICLE VIBRATED AND A NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE TRANSMISSION CONVERTER WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. ALSO, WHILE THE CONTACT WAS CHANGING THE OIL IT WAS NOTICED A WIRE FROM THE BATTERY WAS BARE. THE CONSUMER STATED THE TRANSMISSION IS STILL NOT SHIFTING PROPERLY AND DURING ACCELERATION, THE VEHICLE STILL VIBRATES. UPON INSPECTION THE 02 SENSOR WAS FOUND DAMAGED. THE SENSOR WAS COVERED IN GLUE AND WRAPPED AROUND TO THE TRANSMISSION MOUNT. UPDATED 12/01/06. *JB
Engine and engine cooling, Power train, Electrical system, Tires, Nov 5, 2006
ONGOING SHIFTING AND SLIPPING WITHIN THE TRANSMISSION. ALSO A LOUD SHRILL AT THE END OF THE ACCELERATION. THE TRANSMISSION CONVERTER HAS BEEN REPLACED MULTIPLE TIMES AND THE TRANSMISSION LEAKED OUT FLUID AT HIGHWAY SPEED. AFTER THE REPAIR OF A STRIPPED TRANSMISSION LINE CONNECTOR AND A PILE OF GLUE TO FIX A BROKEN ELECTRICAL CONNECTOR THE VEHICLE WAS RETURNED TO SERVICE BY THE DEALERSHIP AND THE WARRANTY COMPANY. THE CONVERTERS ARE "REMANUFACTURED" WHICH HAVE BEEN KNOWN TO FAIL. THE GLOB OF GLUE ON THE ELECTRICAL CONNECTOR WILL BE REVIEWED BY THE STATE AS TO THE PROPER REPAIR PROCEDURE. A LAW SUIT MAY FOLLOW DUE TO SEPARATE REPAIRS INCLUDING A TIRE WITH A NAIL, WHERE A NEW TIRE WAS PURCHASED AND A USED ON WAS INSTALLED (BF GOODRICH). THE TIRE WAS ALSO NOT BALANCED AND WAS OFF BY 1.5 OZ. THERE WAS ALSO A GASKET REMOVED FROM THE COOLING SYSTEM THAT CAUSED ANTIFREEZE TO SPILL OUT ONTO THE ENGINE. THE COOLING SYSTEM HAD BEEN SERVICED TWO MONTHS PRIOR AND WAS NEVER LEAKING UNTIL THE DAY THE VEHICLE WAS RETURNED. THERE WAS ALSO THE DISCOVERY OF THE POSITIVE ELECTRICAL HARNESS TO THE STARTER HAVING EXPOSED WIRES DUE TO THE OIL FILTER DRAIN HOUSING MADE OF PLASTIC RUBBING AGAINST THE WIRES. THERE ARE THREE WIRES EXPOSED AND THERE MAY BE THE POTENTIAL FOR FIRE. *NM
Vehicle speed control, Nov 5, 2006
ACCELERATOR PEDAL BECOMES STUCK AT TIME CAUSING HIGH IDLE SPEED. I HAVE TAKEN THE VEHICLE TO CAL WORTHINGTONS 4 TIMES IN THE PAST COMPLAINING OF STUCK ACCELERATOR OR EXCESSIVE IDLE. THE DATES WERE 6/20/02, 12/04/03, 5/23/05, 10/17/05 AND NOW THE ACCELERATOR IS STUCK COMPLETELY AT 4000 RPM. *NM
Power train, Nov 3, 2006
MY 2002 FORD EXPLORER XLS, 85,000 MILES, STARTED WITHOUT WARNING TO FLASH THE O/D LIGHT AND THE TRANSMISSION FAILED. *JB
Exterior lighting, Nov 2, 2006
DT*: THE CONTACT STATED THE BRAKE LIGHT SWITCH HAD MALFUNCTIONED. THE ORIGINAL SWITCH WAS NO LONGER AVAILABLE. UPDATED 12/28/06. *JB
Power train, Nov 1, 2006
I HAVE A 2002 FORD EXPLORER WITH 52,000 MILES ON IT AND THE REAR DIFFERENTIAL IS STARTING TO WHINE VERY LOUD. THE WHINING STARTED AT ABOUT 30K MILES. IT HAS THE 3.73 LIMITED SLIP DIFFERENTIAL. I HAVE TALKED TO OTHER EXPLORER OWNERS AND THEY TOLD ME ABOUT THIS SITE TO FILE A COMPLAINT AS THIS SEEMS TO BE A GROWING PROBLEM
Power train, Oct 27, 2006
2002 FORD EXPLORER - OVERDRIVE LIGHT FLASHING, TRANSMISSION HAS DIFFICULTY SHIFTING. WINDS UP TO EXCESSIVE RPM'S BEFORE SHIFTING. VEHICLE HAS ONLY 57,000 MILES. *NM
Suspension, Oct 27, 2006
REAR WHEEL ALMOST FELL OFF ON MY WIFE'S 2002 FORD EXPLORER. THERE WAS NO LEADING SUSPICION TO THIS PROBLEM UNTIL IT HAPPENED. VERY DANGEROUS AND WITH MY WIFE BEING PREGNANT IT MAKES IT THAT MUCH MORE FRUSTRATING. *NM
Air bags, Oct 25, 2006
AIRBAG WARNING LIGHT, FLASHES SEVERAL TIMES AND THEN STAYS ILLUMINATED
Power train, Oct 25, 2006
TRANSMISSION SHIFTS HARD BOTH IN/OUT OF PARK AS WELL AS BETWEEN GEARS. CYLANOID REPLACED TWICE WITHIN 2 YEARS. LOUD WHINE IN REAR ASSEMBLY/AXLE FLUID LEAK. NHTSA RELECTS NUMEROUS COMPLAINTS/SERVICE BULLETINS ON THIS ISSUE.
Power train, Oct 25, 2006
VEHICLE MAKES A WHINNING SOUND FROM THE REAR DRIVE SHAFT WHEN ACCELLARATING OVER 35 MPG.
Power train, Oct 24, 2006
DT*: THE CONTACT STATED WHILE DRIVING 60 MPH ON THE HIGHWAY, THE OVERDRIVE LIGHT ILLUMINATED, AND THE VEHICLE OPERATED AT A REDUCED SPEED. IT WAS DRIVEN TO THE DEALER FOR INSPECTION, WHO DETERMINED THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED. AFTER THE REPLACEMENT, THE PROBLEM PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DETERMINED THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED.
Power train, Oct 23, 2006
I NOTICED A FLUID LEAK FROM THE REAR AXLE OF MY 2002 FORD EXPLORER AND TOOK IT TO THE DEALER FOR DIAGNOSIS. IT TURNED OUT THAT BOTH THE LEFT AND RIGHT REAR AXLE SEALS HAD FAILED. THE VEHICLE HAD ONLY 75K MILES ON IT WHEN THE LEAK BEGAN. I DOUBLE CHECKED THE RECOMMENDED SERVICE SCHEDULE TO SEE IF I HAD MISSED SOMETHING BUT THEY DO NOT RECOMMEND THAT THE REAR AXLE FLUID BE CHANGED UNTIL 150K MILES. SO THIS IS NOT A CASE OF OWNER NEGLECT. AFTER SOME DISCUSSION AT THE DEALER SERVICE CENTER THEY INFORMED ME THAT THIS REPAIR IS FAIRLY COMMON ON EXPLORERS, MOUNTAINEERS AND AVIATORS AND THAT THE REPAIR KIT HAS A NEWLY DESIGNED SEAL. IF THERE IS A NEWLY DESIGNED SEAL AVAILABLE, THIS STRONGLY SUGGESTS THAT THE ORIGINAL SEALS ARE INSUFFICIENT. THIS IS ALSO PROVEN BY THE FACT THAT BOTH SEALS FAILED, NOT JUST ONE. THE COST OF THE REPAIR WAS QUOTED AT $490 ($380 OF WHICH WAS LABOR COST). THIS IS TOO MUCH TO ASK A CONSUMER TO PAY FOR A PART THAT WAS UNDER DESIGNED AND NOT PROPERLY TESTED PRIOR TO BEING PUT INTO PRODUCTION. THEREFORE, I BELIEVE THESE REAR AXLE SEAL PARTS SHOULD BE RECALLED AND THE OEM SHOULD BE FORCED TO REIMBURSE VEHICLE OWNERS FOR REPAIR COSTS. I ALSO NOTICED THAT THERE ARE TSB'S REGARDING EXPLORER, MOUNTAINEER, AND AVIATOR VEHICLES THAT MAY HAVE BEEN FILLED WITH THE WRONG REAR AXLE FLUID AT TIME OF PRODUCTION BUT HAVE NO WAY TO GET MORE INFORMATION ON THIS TO SEE IF MY VEHICLE IS AFFECTED. I WOULD BE INTERESTED IN ANY INFORMATION NHTSA MAY HAVE. *NM
Exterior lighting, Oct 21, 2006
THE HEADLIGHTS CONTINUES TO GO ON AND OFF. MOST OF THE TIME IT IS THE PASSENGER SIDE LIGHT BUT THE DRIVERS SIDE ALSO DOES THE SAME THING. I HAVE REPLACED THE PASSENGER SIDE PIGTALE BUT THE PROBLEM IS STILL THERE. *NM
Power train, Oct 19, 2006
VEHICLE O/D LIGHT BEGAN TO FLASH. STOPPED VEHICLE AND TRIED TO GET IT TO GO OFF - WON'T GO OFF. STARTED HOME AND VEHICLE SHIFTED "VERY HARD" INTO 3 OR 4TH GEAR. TOOK TO DEALERSHIP THE NEXT AVAILABLE DAY - TRANS MISSION NEEDS PRESSURE SOLENOID, VALVE BODY AND OTHER PARTS - $2000 WORTH OF REPAIRS. VEHICLE IS 4 YEARS OLD AND HAS 75,000. NOW TAKING TO ANOTHER DEALER TO GET RESOLVED. CALLED FORD - WILL DO NOTHING ABOUT IT. ADVISED THEM OF THE MULTIPLE NTSB COMPLAINTS, SAID WE KNOW NOTHING ABOUT RECURRING PROBLEMS WITH VEHICLE.
Power train, Oct 17, 2006
OVERDRIVE LIGHT FLASHES LEADING TO TRANSMISSION FAILURE ON MY 2002 FORD EXPLORE XLT. *NM
Electrical system, Oct 17, 2006, fire
EXPERTS DETERMINED THAT THE RIGHT SIDE OF THE LEFT FRONT DRIVERS SEAT SUFFERED AN ELECTRICAL FAULT, RESULTING IN A FIRE WHICH TOTALED THE VEHICLE. HOWEVER, THE INTERIOR CABIN FIRE WAS EXTINGUISHED, PRESERVING THE REMAINDER OF THE SEAT AND ADJACENT CENTER CONSOLE BURN AREA. OCCUPANTS WERE ABLE TO ESCAPE THE VEHICLE AND AVOID PERSONAL INJURY. A YEAR AND A HALF LATER, FORD STILL REFUSES TO ACCEPT RESPONSIBILITY FOR THE MALFUNCTION, AND THE CASE IS IN LITIGATION. *NM
Suspension, Oct 13, 2006
IN APRIL OF 2005 MY 2002 EXPLORER WITH JUST OVER 40,000 MILES STARTED MAKING GRINDING NOISE IN THE RIGHT REAR. TOOK IT TO A MECHANIC AND THEN TO THE FORD DEALERSHIP, BOTH SAID THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED, HAD IT REPLACED ON 5/11/05. WITHIN 2 WEEKS, THE LEFT REAR WHEEL BEARING ALSO STARTED MAKING A GRINDING NOISE, HAD IT REPLACED ON 5/25/05. CALLED FORD CUSTOMER CARE WHO SAID THEY COULD DO NOTHING. IN OCTOBER, 2006, AT 80,000 MILES (MOSTLY E-WAY MILES, NO OFF-ROAD DRIVING, ONLY ONE DRIVER AND I AM THE ORIGINAL OWNER), THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED AGAIN AND ONE OF THE FRONT BEARINGS IS GOING AS WELL. CALLED FORD CUSTOMER CARE AGAIN TO REPORT THE FAILURES, AND THEY STILL AREN'T INTERESTED. HAVE BEEN TOLD BY SEVERAL MECHANICS THAT THIS IS A KNOW DEFECT WITH 2002 EXPLORERS, WHEEL BEARINGS SHOULD LAST WELL OVER 100K MILES. FORD HAS NO PLANS TO RECALL OR EVEN REDESIGN THE DEFECTIVE WHEEL BEARINGS. AFTER READING COMPLAINTS FROM OTHERS, WHO HAVE HAD THE BEARINGS EXPLODE WHILE DRIVING, I SUSPECT THAT IT IS ONLY A MATTER OF TIME BEFORE THE DEATHS FROM ACCIDENTS DUE TO THE DEFECTIVE WHEEL BEARINGS START GETTING REPORTED. I PERSONALLY DO NOT FEEL SAFE DRIVING THIS VEHICLE. DUE TO FORD'S LACK OF CONCERN REGARDING THIS VERY EXPENSIVE AND DANGEROUS DEFECT IN THEIR VEHICLES, THE NEXT NEW VEHICLE I PURCHASE WILL NOT BE A FORD. **NM
Suspension, Oct 13, 2006
IN APRIL OF 2005 MY 2002 EXPLORER WITH JUST OVER 40,000 MILES STARTED MAKING GRINDING NOISE IN THE RIGHT REAR. TOOK IT TO A MECHANIC AND THEN TO THE FORD DEALERSHIP, BOTH SAID THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED, HAD IT REPLACED ON 5/11/05. WITHIN 2 WEEKS, THE LEFT REAR WHEEL BEARING ALSO STARTED MAKING A GRINDING NOISE, HAD IT REPLACED ON 5/25/05. CALLED FORD CUSTOMER CARE WHO SAID THEY COULD DO NOTHING. IN OCTOBER, 2006, AT 80,000 MILES (MOSTLY E-WAY MILES, NO OFF-ROAD DRIVING, ONLY ONE DRIVER AND I AM THE ORIGINAL OWNER), THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED AGAIN AND ONE OF THE FRONT BEARINGS IS GOING AS WELL. CALLED FORD CUSTOMER CARE AGAIN TO REPORT THE FAILURES, AND THEY STILL AREN'T INTERESTED. HAVE BEEN TOLD BY SEVERAL MECHANICS THAT THIS IS A KNOW DEFECT WITH 2002 EXPLORERS, WHEEL BEARINGS SHOULD LAST WELL OVER 100K MILES. FORD HAS NO PLANS TO RECALL OR EVEN REDESIGN THE DEFECTIVE WHEEL BEARINGS. AFTER READING COMPLAINTS FROM OTHERS, WHO HAVE HAD THE BEARINGS EXPLODE WHILE DRIVING, I SUSPECT THAT IT IS ONLY A MATTER OF TIME BEFORE THE DEATHS FROM ACCIDENTS DUE TO THE DEFECTIVE WHEEL BEARINGS START GETTING REPORTED. I PERSONALLY DO NOT FEEL SAFE DRIVING THIS VEHICLE. DUE TO FORD'S LACK OF CONCERN REGARDING THIS VERY EXPENSIVE AND DANGEROUS DEFECT IN THEIR VEHICLES, THE NEXT NEW VEHICLE I PURCHASE WILL NOT BE A FORD. *NM
Suspension, Oct 13, 2006
IN APRIL OF 2005 MY 2002 EXPLORER WITH JUST OVER 40,000 MILES STARTED MAKING GRINDING NOISE IN THE RIGHT REAR. TOOK IT TO A MECHANIC AND THEN TO THE FORD DEALERSHIP, BOTH SAID THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED, HAD IT REPLACED ON 5/11/05. WITHIN 2 WEEKS, THE LEFT REAR WHEEL BEARING ALSO STARTED MAKING A GRINDING NOISE, HAD IT REPLACED ON 5/25/05. CALLED FORD CUSTOMER CARE WHO SAID THEY COULD DO NOTHING. IN OCTOBER, 2006, AT 80,000 MILES (MOSTLY E-WAY MILES, NO OFF-ROAD DRIVING, ONLY ONE DRIVER AND I AM THE ORIGINAL OWNER), THE RIGHT REAR WHEEL BEARING NEEDED TO BE REPLACED AGAIN AND ONE OF THE FRONT BEARINGS IS GOING AS WELL. CALLED FORD CUSTOMER CARE AGAIN TO REPORT THE FAILURES, AND THEY STILL AREN'T INTERESTED. HAVE BEEN TOLD BY SEVERAL MECHANICS THAT THIS IS A KNOW DEFECT WITH 2002 EXPLORERS, WHEEL BEARINGS SHOULD LAST WELL OVER 100K MILES. FORD HAS NO PLANS TO RECALL OR EVEN REDESIGN THE DEFECTIVE WHEEL BEARINGS. AFTER READING COMPLAINTS FROM OTHERS, WHO HAVE HAD THE BEARINGS EXPLODE WHILE DRIVING, I SUSPECT THAT IT IS ONLY A MATTER OF TIME BEFORE THE DEATHS FROM ACCIDENTS DUE TO THE DEFECTIVE WHEEL BEARINGS START GETTING REPORTED. I PERSONALLY DO NOT FEEL SAFE DRIVING THIS VEHICLE. DUE TO FORD'S LACK OF CONCERN REGARDING THIS VERY EXPENSIVE AND DANGEROUS DEFECT IN THEIR VEHICLES, THE NEXT NEW VEHICLE I PURCHASE WILL NOT BE A FORD. *NM
Latches/locks/linkages, Oct 12, 2006
EACH WINTER SINCE PURCHASING MY 2002 FORD EXPLORER THERE HAVE BEEN DAYS WHEN THE DOOR WOULD NOT LATCH SHUT AND I WAS FORCED TO WAIT FOR THE MECHANISM TO THAW OR USE ONE HAND TO KEEP THE DOOR FROM FLYING OPEN AS I DROVE. AFTER THAWING OUT THE DOOR WOULD LATCH AND I COULD CONTINUE SAFELY. I ALWAYS THOUGHT THAT THIS WAS A PROBLEM ISOLATED TO MY VEHICLE THOUGH AFTER HEARING OF THE RECENT RECALL I AM CERTAIN THIS IS ANOTHER IN A LONG LIST OF DEFECTS I HAVE EXPERIENCED. IN FACT ON JULY 30, 2005 WEST HERR FORD OF HAMBURG, NY HAD TO REPLACE BOTH FRONT DOOR LOCK ACTUATORS BECAUSE THE DRIVERS SIDE DOOR WOULD NOT LOCK AND THE PASSENGER SIDE WOULD NOT OPEN FROM THE OUTSIDE. I NOW WONDER IF THE CONSTANT FREEZE / THAW CYCLE OF THE WATER THAT OBVIOUSLY LEAKS INTO THE DOOR CAUSED THIS DAMAGE. *JB
Wheels, Oct 12, 2006
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, A NOISE WAS HEARD AND THE REAR DRIVER WHEEL FELL OFF. THE VEHICLE WAS MANEUVERED OFF THE ROAD AND TOWED TO THE DEALER WHO COULD NOT DETERMINE THE CAUSE OF THE FAILURE.
Power train, Oct 10, 2006
2002 FORD EXPLORER - TRANSMISSION WENT OUT AT 63,884 MILES - NO WARNING - JUST WENT OUT. AFTER REVIEWING SO MANY COMPLAINTS ON THE INTERNET IT APPEARS THAT THERE IS A MAJOR DEFECT IN THIS PARTICULAR ENGINE. FORD NEEDS TO DO SOMETHING ABOUT THIS. THIS WILL DEFINITELY BE MY LAST FORD PRODUCT. *NM
Power train, Oct 9, 2006
O/D LIGHT FLICKER. ON RESTART WENT AWAY. DEALER INDICATED THERE WAS INTERNAL TRANSMISSION DAMAGE. TRANSMISSION COULD NOT BE REBUILT NEEDED TO BE REPLACED. WHILE IN SHOP THEY DISCOVERED PROBLEMS WITH THE REAR END AS WELL. CAR HAS 72,000 MILES AND NEEDS TRANSMISSION AND NEW REAR END. I WAS SHOCKED. *JB
Power train, Oct 9, 2006
MY 2002 EDDIE BAUER FORD EXPLORER REVVED AT 30 MPH THEN THE O/D LIGHT STARTED FLASHING AND THE CHECK TRANSMISSION LIGHT CAME ON. IMMEDIATELY I TOOK IT TO DEALER AND WAS TOLD THE 3RD GEAR WAS GONE. NEW TRANSMISSION NEEDED. VERY SADDENED. *JB