2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints: structure
446 reports, newest first. Show all
Structure, May 31, 2011
VEHICLE REAR LIFTGATE HAS A CRACK DOWN THE MIDDLE OF IT. FAILURE OCCURRED AT APPROXIMATELY 63,000 MILES. PROBLEM CONFIRMED AS COMMON PROBLEM WITH THIS YEAR/MODEL OF EXPLORER. NO REPAIR OR REPLACEMENT AS OF THIS TIME. *TR
Structure, May 19, 2011, crash
MY 2004 FORD EXPLORER'S REAR TRIM UNDERNEATH THE REAR WINDOW BLEW OFF THE TRUCK AT 60MPH. THE (WHOLE TRIM) SHOT THROUGH THE SKY LIKE A BOOMERANG. IT SENT A MOTORCYCLIST BEHIND ME OFF ROADING. IT VERY WELL COULD HAVE LEAD TO HIS DEATH AS THERE WERE TREE'S A FEW FEET AWAY. I HAVE NOT REPLACED ANY PARTS YET IN FEAR IT MAY HAPPEN AGAIN. *TR
Structure, Latches/locks/linkages, May 17, 2011
A COUPLE OF WEEKENDS AGO, THE PASSENGER SIDE HINGE ON OUR REAR WINDOW HATCH BROKE. MY MOM OPENED THE BACK WINDOW HATCH ON MY VEHICLE & WHEN SHE WENT TO SHUT IT, THE ENTIRE WINDOW CAME DOWN ON HER. THEN WE COULD NOT GET IT SHUT. WE HAD TO STAND THERE IN 80+ DEGREE HEAT HOLDING THE ENTIRE WINDOW (WHICH IS QUITE HEAVY), WHILE MY 2 YEAR OLD BAKED IN THE CAR, UNTIL MY DAD & BROTHER COULD GET TO THE STORE WE WERE AT TO RESCUE US. WE WERE ABLE TO GET IT TO SHUT (THOUGH WE WERE TERRIFIED THE GLASS WAS GOING TO SHATTER AT ANY MOMENT DUE TO THE TENSION ON IT) & WE DUCT TAPED IT TO KEEP IT IN PLACE. WE HAD THE HINGE REPAIRED BY OUR LOCAL BODY SHOP, & HAD THEM REPLACE BOTH HINGES TO BE PROACTIVE. IT COST ABOUT $200. AFTER THIS HAPPENED I DID SOME INTERNET SEARCHES & WAS UPSET TO FIND SO MANY OTHER 2004 FORD EXPLORER OWNERS HAD EXPERIENCED THE EXACT SAME PROBLEM & I ALSO FOUND OUT THAT FORD HAS RECALLED THE SAME HINGES ON 2002 & 2003 MODELS. I DON'T UNDERSTAND WHY THE 2004 EXPLORER HAS NOT HAD THE SAME RECALL WHEN THEY'RE THE SAME HINGES? THIS SEEMS LIKE SUCH A BLATANT DISREGARD BY FORD. PEOPLE COULD BE SERIOUSLY INJURED BY THIS WINDOW EITHER FALLING ON THEIR HEAD, OR FALLING OFF WHILE DRIVING. THE 2003 FORD EXPLORER RECALL WAS EXPLAINED AS THIS: ON CERTAIN SPORT UTILITY VEHICLES, THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED OR THE HINGE MAY FRACTURE ALLOWING THE GLASS TO FALL AND POSSIBLY BREAK. THE EXACT SAME THING COULD BE SAID OF 2004 FORD EXPLORERS. I AM WRITING THIS IN THE HOPES THAT A RECALL CAN BE MADE ON THIS EQUIPMENT. IT NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT. THANK GOODNESS MY 11 YR OLD WASN'T THE ONE UNDER THIS WINDOW WHEN IT BROKE!! I DID EMAIL FORD REGARDING THIS ISSUE & THEY WEREN'T EXACTLY HELPFUL. THEY BASICALLY SAID, SORRY & THAT THERE WERE NO RECALLS ON THE 04 AT THIS TIME & THAT THEY WORK WITH NHTSA TO STAY ON TOP OF AREAS OF CONCERN. *TR
Structure, May 16, 2011
MY 2004 FORD EXPLORER HAS A CRACK ON THE REAR WINDOW PANEL BY THE FORD EMBLEM, ITS BEEN THIS WAS FOR AWHILE, JUST THURSDAY NIGHT I NOTICED GLASS ON THE GROUND BEHIND MY VEHICLE THEN LOOKED UP AND IT WAS MY BACK WINDOW. IT SHATTERED, THE PANEL BOWED OUT AS IF IT WARPED OUTWARD AND SHATTERED THE WINDOW. LUCKILY IT HAD BEEN PARKED AND NO ONE WAS AROUND WHEN IT HAPPENED. AS A RESULT OF THIS THE ENTIRE LIFT GATE AND REAR WINDOW WILL NEED TO BE REPLACED. I'M STILL WAITING FOR MY INSURANCE TO COME AND APPRAISE THE DAMAGES. *TR
Structure, May 16, 2011
VERTICAL CRACK UNDER THE REAR WINDOW. *TR
Structure, Equipment, May 5, 2011
WHILE REMOVING GROCERY BAGS FROM THE REAR OF MY 2004 FORD EXPLORER XLT, THE LEFT LIFTGATE HINGE SNAPPED AND THE WINDOW HALF OF THE REAR LIFTGATE DOOR CAME APART LEAVING THE LEFT SIDE OF THE DOOR STILL ATTACHED TO THE HYDRAULIC LIFTGATE BAR BUT OTHERWISE DANGLING AND UNSUPPORTED. THEN I COULD NOT SHUT THE DOOR SO WE PROPPED IT WITH PILLOWS TO EASE THE STRESS ON THE LEFT SIDE. I HAD PROBLEMS WITH THE LIFTGATE HYDRAULIC BAR COLLAPSING ON MY PRIOR FORD EXPLORER BUT THOSE REPAIRS WERE COVERED UNDER A RECALL. THIS MORNING FORD DENIED THERE WAS A RECALL FOR MY PRESENT VEHICLE AND REFUSED TO PROVIDE ANY INFORMATION ON PRIOR RECALLS INVOLVING THE SAME LIFTGATE APPARATUS FAILURE THAT OCCURRED TO MY 2004 MODEL. I CALLED THE FORD DEALER WHO SAID THEY WOULD HAVE TO CHARGE ME FOR TOWING TO BRING MY SUV FOR REPAIR THERE. MY LOCAL REPAIR SHOP THAT IS LESS THAN ONE MILE AWAY IS COMING TO PICK UP THE VEHICLE AND REPAIR IT. I THINK FORD HAS STILL NOT RESOLVE THESE LIFTGATE APPARATUS PROBLEMS AFTER ALL THESE YEARS OF BEING ON NOTICE OF THE STRUCTURAL PROBLEM AND EVEN HAVING PRIOR RECALLS FOR 2002-03 EXPLORERS!! I COULD HAVE BEEN SERIOUSLY INJURED HAD THE DOOR COLLAPSED ON ME. IT ALSO COULD HAVE CAUSED THE WINDOW TO SHATTER AND MY LIFTGATE GLASS DOOR FULLY BREAKS AWAY FROM THE CAR, IT WILL RESULT IN BODY DAMAGE TO THE REAR BUMPER. *TR
Structure, Apr 22, 2011
2004 FORD EXPLORER EB. BACK LIFTGATE CRACKED BELOW GLASS. NO ACCIDENT OR IMPACT OCCURRED. *TR
Structure, Apr 2, 2011
CRACK IN REAR HATCH BODY PANEL CONTAINING FORD EMBLEM. DEFECTIVE PART HAS NOT BEEN REPLACED. CRACK OCCURRED BY ITSELF, NO ADDITIONAL PHYSICAL DAMAGE TO HATCH ITSELF OR REAR END OF VEHICLE. FORD HAD RECEIVED OVER 900 COMPLAINTS ABOUT THIS ITEM AND THERE IS AN ONGOING CLASS ACTION LAWSUIT FOR THIS DEFECT IN CALIFORNIA. *TR
Structure, Mar 30, 2011
2004 FORD EXPLORER. CONSUMER STATES CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW AN INSPECTION REVEALED THE CROSS-MEMBER SUPPORT WAS NOT WELDED PROPERLY DURING THE MANUFACTURING PROCESS OF THE VEHICLE. (SON WROTE IN ON BEHALF OF HIS FATHER WHO OWNS THE VEHICLE) *JB
Structure, Mar 17, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT STATED THAT THE LIFT GATE STRUT FRACTURED WITHOUT WARNING. THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN ID NUMBER:04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS). THE DEALER AND MANUFACTURER INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO ADDITIONAL ASSISTANCE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 35,000 AND THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Structure, Mar 4, 2011
2004 FORD EXPLORER. CONSUMER STATES REAR CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW AFTER FURTHER INSPECTION BY A FORD MECHANIC AND THE INSURANCE COMPANY, THEY CONCLUDED IT WAS DUE TO A MANUFACTURING DEFECT AS THE CROSS MEMBER SUPPORT WAS NOT WELDED PROPERLY WHEN THE VEHICLE WAS BUILT. *JB
Engine and engine cooling, Visibility, Structure, Tires, Feb 28, 2011
I PURCHASED A 2004 FORD EXPLORER FROM A TOYOTA DEALERSHIP ON 1/28/11. THE CAR WAS A CERTIFIED / WARRANTED VEHICLE. I WAS ASSURED BY THE TOYOTA SALESMAN THAT ANY PROBLEM WITH THE CAR WOULD BE FIXED UNDER THE WARRANTY. SEVERAL PROBLEMS WHICH THE CAR HAS INCLUDE: MISMATCHED TIRES, INOPERABLE SUNROOF, LEAK IN THE DIFFERENTIAL SEAL & NOISE IN THE DIFFERENTIAL. I HAD THE CAR INSPECTED AT A FORD DEALERSHIP & WAS TOLD THESE PROBLEMS NEEDED REPAIR. THE TOYOTA DEALERSHIP HAS NOT RETURNED NUMEROUS PHONE CALLS, EMAILS & WHEN I BROUGHT THE CAR BACK TO THEM, I WAS TOLD ALL THESE REPAIRS HAD BEEN FIXED & LATER FOUND OUT THAT NOTHING WAS DONE. *TR
Electrical system, Structure, Feb 27, 2011
HELLO, I HAVE A 2004 FORD EXPLORER TRUCK WITH A CRACK ON THE BACK OF THE HATCH DOOR. I DON'T KNOW WHERE THIS CRACK CAME FROM. I CONTACTED THE FORD COMPANY ABOUT THIS ISSUE BUT SINCE MY VEHICLE IS NO LONGER UNDER WARRANTY THEY AREN'T WILLING TO HELP. I FIRST NOTICE THE CRACK ABOUT A YEAR AGO. WHEN I CONTACTED FORD TO FIND OUT IF THIS WAS A RECALL THEY SAID NO. RECENTLY I HAVE BEEN NOTICING THAT A LOT OF THE FORD EXPLORER TRUCKS I SEE ALL HAVE A CRACK ON THE SAME PORTION OF THE TRUCK. I SPOKE TO ANOTHER INDIVIDUAL WITH A FORD EXPLORER AND SHE DOESN'T KNOW WHERE THE CRACK ON THE BACK OF HER TRUCK CAME FROM EITHER. WE THINK THIS MAYBE A RECALL ISSUE. I JUST STARTED WRITING DOWN THE LICENSE PLATE NUMBERS OF THE VARIOUS EXPLORER TRUCKS I SEE WITH THE SAME OR SIMILAR CRACK ON THE BACK HATCH. ALTHOUGH I ONLY HAVE SIX TAG NUMBERS RIGHT NOW, I KNOW THAT THEIR ARE MANY MORE TRUCKS WITH THIS PROBLEM. I SEEN MORE TRUCKS BUT AT THE TIME I WASN'T DOCUMENTING THE LICENSE PLATE NUMBERS. THERE WAS ALSO A RECALL ON THE HATCH WINDOW IN 2003 FOR THE FORD EXPLORER TRUCK. IN 2007, I HAD THE SAME ISSUE AS THE 2003 RECALL ON MY 2004 VEHICLE BUT WAS TOLD I HAD TO PAY TO GET IT FIXED MYSELF BECAUSE THERE WASN'T A RECALL REPORTED FOR 2004. ALTHOUGH IT WAS A YEAR LATER. IT IS OBVIOUS THAT THE ISSUE WASN'T RESOLVED BECAUSE I HAD THE SAME PROBLEM. THERE IS ALSO A BREAK LIGHT SWITCH PROBLEM. THIS ISSUE HAS YOUR BREAK LIGHTS RANDOMLY COMING ON ALTHOUGH THE VEHICLE IS TURNED OFF. WHICH DRAINS THE BATTERY AND CAUSES YOU TO HAVE TO GET THE BRAKE SWITCH FIXED AND A NEW BATTERY. PLEASE HELP ME. I HAD NO LUCK WITH THE FORD MOTOR COMPANY IN RESOLVING THESE ISSUES. *TR
Structure, Feb 26, 2011
REAR APPLIQUE HAS CRACKED DOWN THE MIDDLE FOR NO REASON. I CONTACTED THE A DEALER AND THEY WERE AWARE THAT THIS WAS A DEFECTIVE ITEM FROM FORD, BUT FORD HAS NOT ISSUED A RECALL. I CONTACTED FORD AND WAS TOLD THEY ARE NOT AWARE OF THIS ISSUED. *TR
Structure, Feb 23, 2011
TL* THE CONTACT OWNS A 2004 FORD EXPLORER XLT. THE CONTACT STATED THAT THE REAR TAILGATE METAL WAS FRACTURED IN HALF IN THE CENTER NEAR THE FORD EMBLEM. THE CONTACT WAS CONCERNED THAT THE REAR WINDSHIELD COULD SHATTER BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A LOCAL MECHANIC FOR THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE 88,200.
Structure, Feb 16, 2011
I HAVE A 2004 FORD EXPLORER, AND ONE DAY THE CAR IS FINE THE NEXT THERE IS A CRACK ON THE REAR PANEL I THOUGH IT WAS MY FAULT BUT THEN I STARTED SEEING MORE EXPLORES WITH THE SAME CRACK IT HAS TO BE A DEFECT. *TR
Structure, Feb 12, 2011
2004 FORD EXPLORER: 1) PLASTIC EXTERIOR PANEL BELOW REAR WINDOW IS CRACKED, IN 2006 FORD HAD A REPAIR ASSIST PROGRAM, THEREBY ACKNOWLING THE FAILURES. IT NO LONGER IS OFFERING THAT REPAIR ASSISTANCE?? THERE ARE NUMEROUS REPORTS OF THIS FAILURE ON INTERNET FORUMS. 2) LEFT REAR WINDOW HINGE BROKE FREE FROM THE WINDOW WHEN I OPENED THE WINDOW, I WAS FORTUANTE IT DID NOT FALL ON MY HEAD (THE RISER PISTON WAS THE ONLY THING THAT KEPT IT ATTACHED TO THE VEHICLE). I HAD TO PAY $50 FOR NEW HINGES. I AM WAITING FOR THE NON-REPLACED HINGE TO FAIL AS WELL. THERE ARE NUMEROUS REPORTS OF THESE HINGE FAILURES ON THE INTERNET. THE FORD DEALER NEAREST FORD WORLD HEADQUARTERS IN DEABORN, MI WHERE I BOUGHT THE NEW HINGES TOLD ME THEY HAVE SOLD 10 NEW HINGE PACKAGES IN THE LAST 2 MONTHS TO CUSTOMERS DUE TO THE SAME FAILURE. *TR
Structure, Feb 10, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR DOOR PANEL CRACKED UNDERNEATH THE WINDOW. THE CONTACT WAS CONCERNED BECAUSE THE WINDOWS WERE NOT SECURE AND COULD FALL OUT AT ANY TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 74,000.
Structure, Feb 4, 2011
THE REAR DOOR PANEL UNDERNEATH THE GLASS ON MY 2004 FORD EXPLORER CRACKED. THIS IS A COMMON PROBLEM WITH HUNDREDS OF COMPLAINTS FILED. FORD MOTOR CO SHOULD FIX THE PROBLEM. *TR
Engine and engine cooling, Structure, Feb 2, 2011
2004 FORD EXPLORER: ENGINE SEIZED FOR NO APPARENT OR OBVIOUS REASON AT 53,000 MILES. NOT REPAIRABLE. ALSO, REAR PLASTIC PANEL BENEATH WINDOW CRACKED. JUST READ THAT THIS IS A VERY COMMON OCCURRENCE. *TR
Structure, Jan 31, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THE HATCH BACK FIBER GLASS FAILED. THE FIBER GLASS CRACKED IN HALF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FIBER GLASS FAILED DUE TO STRESS. THE CONTACT STATED THE FIBER CLASS WAS DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED BUT REFUSED TO ASSIST WITH THE REPAIR. THE FAILURE AND THE CURRENT MILEAGES WERE 110,000.
Structure, Jan 25, 2011
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE EXHIBITED A FRACTURE DOWN THE MIDDLE OF THE HATCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000 AND THE CURRENT MILEAGE WAS 78,000.
Structure, Jan 24, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR PLASTIC TAILGATE STRIP WAS CRACKED IN THE CENTER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN INFORMED THAT THE MANUFACTURER WOULD BE RESPONSIBLE FOR THE EXPENSE OF REPLACING THE PLASTIC STRIP FOR VEHICLES THAT DO NOT EXCEED 36,000 MILED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT EXCEEDED THE REQUIRED MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
Structure, Jan 22, 2011
I AM THE OWNER OF A 2004 FORD EXPLORER, WITH APPRX. 50,000 HIGHWAY MILES. IN 2007 I WALKED OUTSIDE TO FIND THE REAR BACK PANEL UNDER THE WINDOW WITH THE FORD EMBLEM WAS CRACKED. I TOOK IT TO THE FORD DEALERSHIP , IT WAS STILL UNDER WARRANTY. THE TOTAL COST FOR REPAIR WAS 403.47, I HAD TO PAY 250.00 & THE WARRANTY COVERED THE DIFFERENCE OF 153.47. HERE IT IS 2011, I WALK OUTSIDE TO FIND THE REAR PANEL UNDER THE WINDOW WITH THE FORD EMBLEM CRACKED AGAIN, THE ONLY DIFFERENCE THIS TIME IS , I HAVE NO WARRANTY. THIS APPARENTLY IS A DEFECT ON FORDS PART, THE SAME CRACK 2 TIMES ON THE SAME VEHICLE AFTER BEING REPLACED AND FORD HAS NOT RECALLED YET. THEIR IS NOT ONE DAY YOU DRIVE AND NOT FIND FORD EXPLORER OWNERS DRIVING AROUND WITH CRACKS ON THE REAR PANEL. COME ON FORD OWN UP OR LOSE CONSUMERS. *TR
Structure, Jan 17, 2011
CRACK IN REAR UPPER TAILGATE. *TR