2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints: visibility
115 reports, newest first. Show all
Visibility, Structure, Oct 24, 2012
THE REAR LIFTGATE WINDOW HINGE BROKE OFF AND THE ENTIRE REAR WINDOW FELL ON MY WIFE. THE HINGES ARE MADE OF A WHITE TYPE OF METAL THAT HAS CORRODED AND SHEARED OFF. THE PINS INSIDE APPARENTLY BROKE AND IT DIDN'T APPEAR TO BE FALLING OFF, IT JUST CAME OFF. THE WINDOW HIT MY WIFE IN THE ARM AND LEG. WE WERE LUCKY IT WASN'T ONE OF OUR KIDS CLOSING THE GATE AT THE TIME OR THAT THEY WEREN'T INSIDE WHEN IT HAPPENED OR THIS COULD HAVE BEEN A LOT WORSE. AFTER SEARCHING ONLINE FOR INFORMATION ABOUT THIS ISSUE I FOUND THOUSANDS OF COMPLAINTS ABOUT THIS EXACT ISSUE AND HUNDREDS OF POST OF INJURIES INCURRED FROM THIS. FORD RECALLED OTHER VEHICLES WITH THE SAME ISSUE WITH THE SAME PART AND YET THE 2004 WAS NEVER INCLUDED. SOMETHING NEEDS TO BE DONE. A PART OVER TIME SHOULDN'T BREAK OFF AND CAUSE A SAFETY HAZARD. *TR
Structure, Visibility/wiper, Sep 29, 2012
4 YEARS AGO THE PLASTIC NEXT TO THE FORD EMBLEM CRACKED RIGHT OF THE EMBLEM ON MY BACK HATCH. I LOOKED INTO IT AND THERE WAS 10'S OF THOUSANDS OF THE SAME COMPLAINT THAT I HAD AT AN AVERAGE COST OF ONLY $800. THEN TONIGHT MY WIFE GOT SOME CHAIRS OUT OF THE REAR HATCH THEN WHEN CLOSING IT THE REAR GLASS FALLS OUT OF THE EXPLORER BECAUSE " THE ALUMINUM REAR HATCH HINGE ON THE RIGHT SIDE BROKE" WHICH HAS AN AVERAGE COST OF $300. MIND YOU THE LITTLE PIECE THAT HOLDS THE WINDOW HINGE ON IS ONLY THE SIZE OF AN ERASER HEAD, BOTH OF THE REAR HATCH DEFECTS ARE NOT UNDER ANY RECALL YET MANY COMPLAINTS HAVE BEEN FILED AND OR POSTED VIA THE INTERNET. THIS IS A SAFETY CONCERN TO FAMILIES AS IT SHOULD BE TO THE FORD MOTOR COMPANY " WHICH SEEMS NOT TO CARE " AND ALSO TO THE NHTSA AS IT COULD BE A HUGE SAFETY ISSUE IF THIS WAS TO HAVE HAPPENED TRAVELING DOWN THE HIGH WAY AT 70 MPH. *TR
Visibility, Structure, Sep 26, 2012
WHEN CLOSING THE REAR WINDOW HATCH, THE LEFT HINGE THAT HOLDS THE GLASS COMPLETELY LET GO OF THE GLASS. FORTUNATLEY MY HUSBAND WAS THE ONE CLOSING IT AND WAS ABLE TO CATCH THE GLASS BEFORE IT BROKE THE OTHER HINGE AND PULLED THE GLASS OFF COMPLETELY. THE RIGHT HINGE WAS ALSO BENT, AS THE WINDOW WILL NOW NOT SIT LEVEL TO BE PUT BACK INTO PLACE. THIS SHOULD BE RECALLED, AS THERE IS A LARGE HAZARD OF TH WINDOW FALLING. WHAT IF MY DAUGHTER HAD BEEN STANDING UNDERNEATH AS USUAL, OR HE HAD NOT BEEN ABLE TO CATCH THE WINDOW AND IT BROKE AND SEN "EXPLODING" GLASS PIECES EVERYWHERE. I SEE THAT THIS APPEARS TO BE A VERY WIDESPEAD ISSUE WHEN LOOKING THROUGH COMPLAINTS. ALSO, THE TAILGATE IN MY EXPLORER HAS ALSO EXPERIENCED THE SAME MYSTERIOUS CRACK THAT SO MANY OTHER VEHICLES HAVE HAD. ONE DAY IT WAS FINE, THEN IT WAS CRACKED. COULD THESE ISSUES BE SOMEHOW RELEATED? OR IS THE ENTIRE HATCH JUST FULL OF FLAWS. *TR
Visibility, Sep 12, 2012
THIS ISSUE INVOLVES THE DRIVER SIDE SUN VISOR. THE PLASTIC PIECE ON THE LEFT SIDE OF THE VISOR THAT HOLDS IT IN PLACE ON THE CEILING HAS BROKEN OFF. WHEN YOU HIT A BUMP OR DIP IN THE ROAD THE VISOR FALLS DOWN AND BLOCKS YOUR VIEW TO SEE WHAT IS GOING ON IN FRONT OF YOU. THIS IS A REAL SAFETY CONCERN TO ME. I DON'T WANT TO HIT SOMEONE OR SOMETHING BECAUSE OF THIS. I AM ASKING FOR A RECALL TO BE ISSUED. THANKS *TR
Visibility, Sep 7, 2012
I HAD TO HAVE THE HEATER BLEND DOOR REPLACED ON MY FORD EXPLORER. THE COST WAS OVER $1000.00. THE ENTIRE DASHBOARD HAD TO BE REMOVED. I KNOW THAT A TSB WAS ISSUED BY FORD ON THIS PROBLEM,MANY OWNERS HAVE HAD THE SAME PROBLEM AS I DID. THIS IS AN ENGINEERING/MANUFACTURING DEFECT THAT IS NOT ONLY COSTLY TO REPAIR,BUT IN MY OPINION CAN CAUSE THE WINDSHIELD TO FOG UP WHILE DRIVING BECAUSE YOU CAN NOT CONTROL THE HEATER FUNCTION. THIS CAN LEAD TO A POOR OR NON VISIBILITY SITUATION AND COULD CAUSE AN ACCIDENT. PLEASE LOOK INTO THIS PROBLEM TO AVOID ANY POSSIBLE ACCIDENTS. I HAVE READ NUMEROUS REPORTS FROM OTHER OWNERS ONLINE REGARDING THIS PROBLEM.PLEASE CONTACT FORD ABOUT THIS POTENTIALLY HAZARDOUS PROBLEM AND ISSUE A RECALL NOTICE. THE BLEND DOOR IS NOT STRONG ENOUGH TO WITHSTAND THE BLOWERS AIR PRESSURE. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Structure, Visibility/wiper, Aug 1, 2012
WE WERE DRIVING DOWN THE STREET AND THE HATCHBACK/LIFTGATE FELL OFF THE HINGES. I HAVE NOT BEEN ABLE TO DRIVE THIS CAR IN OVER TWO YEARS DUE TO THE FACT THAT I CANNOT AFFORD TO PAY FOR A MANUFACTURER'S DEFECT. I HAVE FILED NUMEROUS COMPLAINTS ON THIS VEHICLE OVER THE YEARS. IT HAS BEEN SITTING IN THE GARAGE. I KNOW THAT YOU INVESTIGATED IN 2008 RQ08003. I HOPE WE GET SOME ASSISTANCE. MY PREVIOUS COMPLAINT FILE NUMBERS ARE 05687908: LISTS THE ENGINE BLOWING UP, MIRROR FALLING OFF, CRUISE CONTROL SHUTTING OFF, ETC. BUT I HAVE RECEIVED NO ASSISTANCE FROM NHTSA. I HAVE SPENT OVER $3,000.00 ON THIS CAR FOR MANUFACTURING DEFECTS. (DOCUMENTED). *TR
Visibility, Structure, Jul 5, 2012
THE HINGES THAT HOLD ON THE REAR WINDOW ARE STARTING TO BREAK. THE 02 AND 03 MODEL EXPLORERS WERE RECALLED FOR THIS BUT FORD REFUSES TO ISSUE A RECALL FOR THE 2004 MODELS EVEN THOUGH THIS APPEARS TO BE A HUGE ISSUE AFFECTING A LARGE NUMBERS OF EXPLORERS. I HAVE CAUGHT IT BEFORE TOTAL FAILURE BUT MANY PEOPLE HAVE HAD THE GLASS COME LOOSE AND INJURE THEM. IT IS A HUGE SAFETY ISSUE. *TR
Visibility/wiper, Jun 14, 2012
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE HINGE OF REAR PASSENGER GLASS FRACTURED, CAUSING THE WINDOW GLASS TO SHATTER. THE CONTACT WAS ABLE TO NOTICE WEAR ON THE REAR DRIVER'S SIDE, BUT THE DRIVER SIDE HAD NOT BROKEN. THE VEHICLE WAS TAKEN TO DEALER FOR INSPECTION, BUT NO REPAIR WAS MADE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 97,102.
Visibility, Structure, Apr 22, 2012
ON 19 APR 2012 WHILE OPENING THE BACK HATCH WINDOW, THE PASSENGER SIDE HINGE OF THE WINDOW FAILED. WHEN THIS OCCURRED THE DRIVER SIDE HINGE WAS BENT AND THE HYDRULIC LIFTS POPPED OPEN THE WINDOW RATHER RAPIDLY WHICH COULD HAVE SEVERELY INJURED ME IF IT HIT ME. I WAS UNABLE TO CLOSE THE WINDOW MYSELF SO I COULD DRIVE AGAIN. A BYSTANDER HELPED ME OUT TO CLOSE IT. AFTER READING OTHER REPORTS AND COMPLAINTS ONLINE, THIS IS NOT AN ISOLATED INCIDENT FOR 2004 FORD EXPLORERS. *TR
Visibility, Structure, Apr 14, 2012
WHILE LOADING GROCERIES, I NOTICED THE HINGES TO MY REAR WINDOW WERE CRACKED. I QUIT USING THE WINDOW IN FEAR OF IT BREAKING. THE COST TO REPLACE THE PLASTIC HINGE IS COMPLETELY OUTRAGEOUS! I ALSO HAD A FRIEND CALL TODAY AND HIS HINGE BROKE, THANKFULLY THE GLASS DID NOT BREAK. FORD KNOWS THE HINGES ARE DEFECTIVE. WHY WOULD A MAJOR COMPANY LIKE FORD OVERLOOK THIS PROBLEM AND TAKE A CHANCE OF MANY LAW SUITS DUE TO THEIR NEGLIGENCE? THERE ARE OVER 1600 COMPLAINTS RECORDED. HOW MANY MORE IS NEEDED FOR A RECALL? FORD NEEDS TO STAND BEHIND THEIR PRODUCT. I HESITATED BUYING THIS FORD BECAUSE MY FIRST FORD CAUGHT FIRE WHILE I WAS DRIVING IT. THIRTY YEARS LATER I STILL THINK OF ALL THE BAD STORIES AND NOW, I WANT MY CHEVY BACK. *TR
Visibility, Mar 30, 2012
REAR WINDOW HINGE FRACTURED CAUSING GLASS TO FALL OFF OF REAR DOOR. THIS IS THE SAME PROBLEM AS THE 2002-2003 FORD RECALL #04S20. REF NHTSA CAMPAIGN ID NUMBER 04V442000. FORD DOES NOT INCLUDE THE 2004 EXPLORER IN THEIR RECALL BUT THE PROBLEM IS THE SAME. I HAVE HEARD OF OTHER 2004 EXPLORER OWNERS HAVING THE SAME PROBLEM AND THE SERVICE MANAGER AT THE DEALER WHO REPLACED THE HINGE SAID IT IS A COMMON PROBLEM ON THE 2004 MODEL YEAR. I FEEL THAT THE PROBLEM EXTENDED INTO THE 2004 MODELS AND SHOULD HAVE BEEN INCLUDED IN THE RECALL OF THE 2002-2003 MODELS. *JS
Visibility, Structure, Mar 8, 2012
THE HINGES THAT HOLD ON THE REAR WINDOW ARE FAILING AND I CANNOT OPEN THE REAR WINDOW BECAUSE I AM AFRAID THAT IT WILL FALL OFF. OTHER YEAR EXPLORERS WERE RECALLED FOR THIS VERY REASON AND I CANNOT UNDERSTAND WHY THE 2004 MODEL WAS NOT RECALLED. THE PARTS ARE THE SAME AS THEY WERE IN OTHER YEARS. *TR
Visibility, Feb 9, 2012
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT HEAT NO LONGER FLOWED THROUGH THE VENTS AND SHE WAS UNABLE TO DEFROST THE WINDSHIELD. AS A RESULT, HER VISION WAS OBSTRUCTED WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY INFORMED HER THAT THE BLEND DOOR NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 36,000. THE VIN WAS UNAVAILABLE.
Visibility, Feb 4, 2012
A YEAR AGO MY REAR LEFT WINDOW HINGE BROKE. COST TO REPAIR $50 FOR PART. NOW THE RIGHT REAR WINDOW HINGE BROKE COST NOW HAS INCREASED TO $80 FOR REPAIR. REAR PANEL CRACKED WHEN HEAT WAVE OCCURRED. FORD SAYS NO RECALLS FOR EACH ISSUE. THIS SEEMS TO BE AN ISSUE ON THIS MODEL OF FORD. FORD HOLDS NO RECALL FOR BOTH ISSUES. *KB
Visibility, Structure, Jan 7, 2012
WHILE AT WORK MY REAR LIFT GATE WINDOW EXPLODED. AT FIRST SITE I THOUGHT IT WAS VANDALISM BUT NOTHING (CAR CHARGERS/CD'S/ ROAD SIDE KIT ETC) WAS TAKEN. AFTER FURTHER INVESTIGATING, THINGS JUST DIDN'T ADD UP NOR WERE CONSISTENT WITH THE SITE OF MY DESTRUCTIVE REAR WINDOW AND UPLIFTING OF THE PANEL UNDERNEATH THE SHATTERED GLASS (WHICH WAS MOSTLY ON THE GROUND AS OPPOSED TO BEING INSIDE MY VEHICLE.) *TR
Visibility, Structure, Dec 14, 2011
THE REAR PASSENGER WINDOW HINGE BROKE CAUSING THE GLASS TO FALL ON TOP OF ME AND HIT ME IN THE HEAD AND KNOCK ME DOWN TO THE GROUND. *TR
Visibility, Structure, Dec 11, 2011
CRACKED PANEL BELOW REAR WINDOW. ALSO, REAR WINDOW APPEARS LOOSE. *TR
Visibility, Nov 21, 2011
HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2004/ACCESSORIES-INTERIOR/SUPPORTS_FOR_SUN_VISORS_CRACKED.SHTML THE SUN VISOR CLIP HAS BROKEN AND I AM UNABLE TO USE THE VISOR, IT JUST DANGLES. IT CAN CAUSE AN ACCIDENT. ONE NEEDS TO BE ABLE TO USE THE VISOR FOR SUN PROTECTION. I FEEL FORD SHOULD DO A RECALL BECAUSE SO THIS IS HAPPENING IN TOO MANY VEHICLES SO THERE HAS TO BE A MANUFACTURING PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility, Oct 31, 2011
THE HINGE ON THE GLASS HATCH BROKE AS I OPENED THE HATCH. THERE WAS NO DAMAGE TO THE HATCH HINGE PRIOR TO THIS. *TR
Visibility, Other or unspecified, Oct 25, 2011
I HAVE A 2004 FORD EXPLORER, ABOUT A MONTH AGO I NOTICED THE PLASTIC HINGE FOR THE BACK TAILGATE GLASS WAS BREAKING OFF. AFTER VISITING SEVERAL FORD USED CAR LOTS, I SEEN SEVERAL EXPLORERS WITH THE BROKEN HINGE AND REALIZED THIS IS A VERY COMMON PROBLEM. I HAVE CONTACTED FORD AND EXPRESSED MY CONCERNS, BUT THEY ARE STANDING BY THEIR PRODUCT. I RECIEVED AN ESTIMATE OF $360 TO REPAIR THE HINGES, BUT BEING A SINGLE PARENT OF FOUR THERE IS NO WAY I COULD AFFORD TO HAVE THIS REPAIR DONE. I HOPE THAT FORD WILL STEP UP AND RECALL THIS ISSUE BUT NO LUCK YET. *TT
Visibility, Sep 3, 2011
THE BRACKETS HOLDING BOTH THE DRIVER AND PASSENGER SUN VISORS BROKE IN 2008, JUST FOUR MONTHS AFTER WE BOUGHT THE VEHICLE (MAY 2008). WE HAD THEM REPLACED ON 09/19/2008. THE NEW SUN VISORS ON BOTH THE DRIVER AND PASSENGER SIDE ARE AGAIN CRACKING AS OF 09/02/2011, WITH THE DRIVER'S SIDE AGAIN ALMOST FALLING OFF. THIS WILL BE THE THIRD SET OF VISORS ON THIS VEHICLE SINCE WE PURCHASED IT IN MAY 2008. THIS IS RIDICULOUS. FORD WILL NOT REPLACE THEM, EVEN THOUGH THEY ARE UNDER WARRANTY. MANY OTHER FORD EXPLORER/RANGER OWNER'S ARE EXPERIENCING THE SAME PROBLEM. *TR
Suspension, Power train, Visibility, Jun 16, 2011
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT PLACED THE GEAR SHIFTER INTO REVERSE TO DRIVE AND NOTICED THAT THE TRANSMISSION WOULD HESITATE BEFORE ENGAGING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS REPLACED THE SOLENOID IN THE TRANSMISSION. AFTER THE REPAIRS WERE PERFORMED, THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THERE WAS ALSO AN ABNORMAL GRINDING FROM THE REAR OF THE VEHICLE. THE DEALER REPLACED THE REAR END BEARING, THREE REAR AXLES, THE PINION BAR AND SEALS AND A SHAFT KIT WAS INSTALLED. THE DEALER ALSO ADVISED THAT THE FAILURE WAS CAUSED BY AN OVER TORQUE BY THE MANUFACTURER. IN ADDITION, THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE SUN VISOR JOINTS WERE FAILING SPORADICALLY AND CAUSING THE VISORS TO OBSTRUCT THE CONTACT'S VISION OF THE ROADWAY. THE SUN VISORS WERE NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Visibility, Jun 1, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE SUN VISOR CAME OFF OF THE MOUNT CAUSING IT TO OBSTRUCT THE DRIVERS VISIBILITY. HE ALSO STATED THAT AS A RESULT OF THE HEAT IN THE VEHICLE THE PLASTIC MOUNT STARTED DISINTEGRATING. THE VEHICLE WAS TAKEN TO THE DEALER WHO MADE ADVISED HIM THAT THERE WERE NO RECALLS RELATED TO THE FAILURE AND STATED THAT THE VISOR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILES WERE 115,000. UPDATED 08/19/11
Visibility, May 10, 2011
PIN ON REAR HATCH WINDOW BROKE,WHICH CAN CAUSE WINDOW TO FALL OUT. *TR
Visibility, Apr 8, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR WINDOW ON THE HATCH SHATTERED. THE CONTACT LOOKED AT THE HATCH AND FOUND A CRACK ON THE METAL PIECE OF THE HATCH DIRECTLY UNDERNEATH THE WINDOW. THE CONTACTS INSURANCE COMPANY INSPECTED THE VEHICLE AND SAID IT WAS A DEFECT. THE MANUFACTURER TOLD THE CONTACT THAT THIS WAS AN ISOLATED INCIDENT AND THE REAR WINDOW WAS NOT UNDER WARRANTY OR RECALL. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.