2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints: visibility
115 reports, newest first. Show all
Visibility, Oct 4, 2009
WHEN OPENING THE REAR HATCH OF MY 2004 EXPLORER THE HINGES FAILED. THE GLASS DOOR FELL AWAY FROM THE HINGES AND WAS BEING HELD ONLY BY THE HYDRAULIC ARMS. WHEN I TRIED TO MOVE THE GLASS WHICH I WAS HOLDING IN MY HANDS IT SHATTERED. I WAS TOLD THERE WAS A RECALL ON THE 2002 AND 2003 MODELS BUT NOT ON THE 2004S. OBVIOUSLY THE PROBLEM HAS NOT BEEN CORRECTED. *TR
Visibility, Aug 3, 2009
DRIVING ON INTERSTATE,WHILE I GRABBED SUN VISOR TO TURN TO SIDE IT FELL OFF AND I WENT OFF ROAD BUT GOT SAFELY BACK ON. NO INJURIES TO ME OR WIFE. *TR
Visibility, Jul 30, 2009
DRIVER SIDE SUN VISOR FELL OFF WHILE DRIVING, ALMOST RAN INTO ANOTHER CAR. CHEAP PLASTIC PART ONLY DEALER HAS FOR $116.43 WITHOUT INSTALLATION. *TR
Visibility, Structure, Jul 28, 2009
THE PANEL BELOW MY REAR WINDOW HAS CRACKED ON MY 2004 FORD EXPLORER. I DID NOT DRIVE IT THAT DAY, SO I KNOW I WAS NOT HIT, OR THE DOOR WAS NOT SLAMMED. *TR
Visibility, May 3, 2009
VISOR HINGE BROKE - PASSENGER SIDE. *TR
Visibility, Apr 1, 2009
DRIVER WINDOW STOPPED ROLLING DOWN. *TR
Visibility, Mar 22, 2009
AUG 2008 I WAS CLOSING MY REAR WINDOW ON MY 2004 FORD EXPLORER WHEN THE RIGHT HINGE BROKE AND SHATTERED THE WINDOW AND STILL HAS NOT BEEN FIXED. *TR
Visibility, Mar 5, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE BLOWER THAT RECIRCULATES AIR HAS FAILED. AS A RESULT, FUMES AND ANTI-FREEZE CONSUME THE PASSENGER COMPARTMENT OF THE VEHICLE. THE CONTACT SUFFERS FROM NUMEROUS HEADACHES AND SLEEPINESS. SHE CONSULTED WITH A MEDICAL PHYSICIAN AND WAS INFORMED THAT THE AMOUNT OF FUMES BEING CONGESTED POSES A SIGNIFICANT SAFETY RISK. THE DEALER STATED THAT THE FLAPPER FOR THE BLOWER NEEDED TO BE REPLACED AT THE COST OF $300. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 56,000 AND CURRENT MILEAGE WAS 86,000. UPDATED 3/24/09 *CN UPDATED 03/27/09.*JB
Visibility, Structure, Feb 23, 2009
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. SINCE NOVEMBER OF 2008, THE CONTACT HAS BEEN EXPERIENCING ISSUES WITH THE REAR HATCH DOOR. THERE IS A CRACK DIRECTLY IN THE CENTER OF THE HATCH WHERE THE LOCK IS LOCATED. AS A RESULT, THE REAR WINDOW OPENS WITHOUT WARNING. WHILE DRIVING OVER SPEED BUMPS OR POTHOLES, THE WINDOW OPENS. THE VEHICLE WAS TAKEN IN FOR INSPECTION, BUT THE CONTACT WAS INFORMED THAT THE WARRANTY WAS EXPIRED. SHE FEELS THAT THIS IS A SAFETY ISSUE, WHICH COULD CAUSE A SERIOUS CRASH. THE CURRENT AND FAILURE MILEAGES WERE 42,106.
Visibility, Feb 16, 2009
2004 FORD EXPLORERS HAVE A TON OF PROBLEMS, BUT ONE OF THE WORST IS THAT THE SUN VISOR HINGES BREAK CAUSING THE VISOR TO DANGLE BY IT'S ELECTRICAL CORD THAT POWERS THE VANITY MIRROR ON IT. EVERY MORNING I HAVE A 7 MILE DRIVE HEADED SOUTH ON A MAIN THOROUGHFARE AND I CAN'T SEE TO CHANGE LANES BECAUSE I HAVE LOST THE USE OF MY SUN VISOR BECAUSE FORD HAS NOT BEEN HELD RESPONSIBLE FOR THE CHEAP GARBAGE THEY PRODUCED IN 2004! THE DANGEROUS TRANSMISSION PROBLEM IS BAD ENOUGH, BUT TO HAVE A VISOR DANGLING IN YOUR FACE WHILE YOU ARE TRYING TO DRIVE IS INCREDIBLY UNSAFE! AND THEY ARE ASKING US FOR MONEY FOR A BAILOUT?! AS FAR AS I AM CONCERNED, THEY SHOULD BE WORRIED ABOUT GETTING BAILED OUT OF JAIL FOR STEALING FROM PEOPLE AND THEN ENDANGERING THEIR LIVES! PLEASE HOLD FORD ACCOUNTABLE FOR THE CHEAP GARBAGE THEY SOLD TO PEOPLE FOR $30.000 PLUS IN 2004. WHAT HAPPENS WHEN I HAVE A WRECK BECAUSE I CAN'T SEE? ARE WE TO CONSIDER A SUN VISOR A LUXURY ITEM NOW? PLEASE HELP. THANK YOU LISA HAYES *TR
Power train, Visibility, Feb 16, 2009
THE TRANSMISSION IS FAILING ON MY 2004 FORD EXPLORER. I HAVE BABIED IT FOR QUITE AWHILE BECAUSE WE ALREADY HAD PLENTY OF ELECTRICAL PROBLEMS WITH IT THAT HAD COST US A LOT OF MONEY AND WE REALLY HAVE NO IDEA WHERE TO GET THE MONEY TO FIX THIS PROBLEM. WE STILL OWE A LOT ON IT. WHEN IT FIRST STARTED, I SPOKE TO MY MECHANIC AND LOOKED ON THE INTERNET FOR A SOLUTION. IF YOU GOOGLE "2004 FORD EXPLORER TRANSMISSION", YOU WILL SEE A HUGE LIST OF PEOPLE WITH THE SAME PROBLEM. FORD HAS THE NERVE TO ASK FOR A BAILOUT WITH MY MONEY, BUT THEY WON'T STAND BEHIND THEIR LOUSY PRODUCT!!! THIS IS GOING TO COST ME AT LEAST $2500 TO FIX AND I THINK SINCE THEY HAVE BEEN AWARE OF THE PROBLEM FROM THE START, THEY SHOULD HAVE TO CORRECT IT BEFORE WE START HANDING THEM MONEY. THIS IS MORE THAN UNFAIR! FURTHER, THE PLASTIC PARTS ON THESE VEHICLES ARE CHEAP AND BREAK EASILY. ONE OF MY VISORS IS SUSPENDED FROM THE SUNROOF BY A PHONE EARPHONE CORD BECAUSE THE PLASTIC HINGE BROKE AND IT DANGLES IN YOUR WAY WHEN YOU ARE TRYING TO SEE OUT THE WINDSHIELD. PLEASE HELP!*TR
Visibility, Feb 14, 2009
THE VISORS ON 2004 FORD EXPLORERS ARE MADE OF CHEAP PLASTIC THAT ARE A DEFINITE SAFETY ISSUE. WHEN THE PLASTIC THAT HOLDS THE VISORS UP CRACKS, THE VISORS WILL FALL INTO THE VISION OF THE DRIVER. THERE IS NO EASY WAY TO TAKE THE VISOR DOWN AND IT WILL CONTINUE TO OBSTRUCT VISION UNTIL IT IS TAKE TO THE DEALER FOR REPAIR. BOTH VISORS ON OUR VEHICLE HAVE HAD THE SAME ISSUE, AND A SIMPLE WEB SEARCH SHOWS THAT MANY OTHER HAVE THE SAME COMPLAINT. *TR
Visibility, Dec 7, 2008
THE BLEND DOOR BEHIND THE GLOVE COMPARTMENT WON'T CLOSE. THIS PREVENTS PROPER DEFROSTING, HEATING AND COOLING REGARDLESS OF THE WEATHER. IN THE WINTER FREEZING AIR BLOWS THROUGH, CHILLING ALL PASSENGERS. IN THE SUMMER, ALL THE HEAT FROM THE ROADS COMES THROUGH. OUR FORD DEALER SAYS THEY CAN FIX IT FOR OVER $1000!! THERE ARE TOO MANY OF THESE DEFECTS ON THE ROAD AND FORD KNEW OF THE DEFECT AT LEAST 2 YEARS BEFORE MY SUV WAS EVEN MADE. *TR
Visibility, Structure, Dec 1, 2008
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT NOTICED THAT THE FRAME SUPPORTING THE SIDE/REAR GLASS WAS FRACTURED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07E104000 (VISIBILITY:GLASS, SIDE/REAR); THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 66,783.
Visibility, Sep 15, 2008
BACK PLASTIC PANEL JUST BELOW THE BACK WINDOW? THERE IS CRACK FROM THE BOTTOM OF MY 2004 FORD EXPLORER. THERE IS A CRACK IN THE PLASTIC PANEL FROM THE WINDOW DOWN TO THE FORD EMBLEM. FORD AND MY DEALERSHIP WANT ME TO PAY FOR IT AND YET I HAVE SPOKE WITH OTHERS THAT HAVE HAD THE SAME PROBLEM IN 2002, 2003 AND WAS FIXED UNDER WARRANTY. I JUST PURCHASED THE EXPLORER FROM GIBBSON FORD, DICKSON CITY, PA LAST OCTOBER. IT ONLY HAS 35, 000 MILES AND I HAVE THE EXTENDED WARRANTY BUT THEY SAID IT IS NOT COVERED. IF YOU READ WWW.BLUEOVAL.COM THERE ARE OTHERS THAT HAVE HAD THE SAME PROBLEM. GIBBONS AND FORD WANT ME TO PAY FOR THE REPAIR, YET IT REALLY IS A DEFECT. THEY ARE NOT EVEN USING IT ON THE NEWER VEHICLES. THE FORD CALL CENTER AND ON LINE PEOPLE TELL ME THERE IS NOTHING THEY CAN DO. IT IS THE DEALERS RESPONSIBILITY, YET GIBBONS TELLS ME THAT FORD TELLS THEM WHAT TO DO. I AM STUCK IN THE MIDDLE. ANY HELP *TR
Suspension, Power train, Electrical system, Visibility, Sep 10, 2008
I HAVE HAD MANY, MANY PROBLEMS WITH MY 2004 FORD EXPLORER. PROBABLY THE MOST DANGEROUS ONE IS THE RECURRING FAILURE OF THE TRANSMISSION. THIS LAST TIME THAT THIS OCCURRED I WAS ON INTERSTATE-85, IN MORNING RUSH-HOUR TRAFFIC, AND ALL OF A SUDDEN MY RPM'S ARE FLYING TO THE RED DANGER AREA AND I HAVE NO ACCELERATION POWER AND AM LOSING SPEED. THERE IS AN 18-WHEELER ON MY REAR AND I CAN'T PICK UP SPEED! LUCKILY, I WAS APPROACHING AN EXIT AND MANAGED TO GET THE VEHICLE OFF OF THE INTERSTATE AND ONTO A LESS TRAVELED ROAD. THIS IS THE SECOND TIME THAT I HAVE ENDURED THIS SCENARIO. ONCE AGAIN THE SOLENOID IS GONE, WITH REPAIRS ESTIMATED AT $1255.00. I HAVE HAD THIS PROBLEM REPAIRED LESS THAN A YEAR AFTER PURCHASE. I HAVE HAD THIS PROBLEM REPAIRED AT 32,567 MILES, AND I NOW HAVE THIS PROBLEM AGAIN AT 76,725 MILES. I HAVE HAD THE CLUTCH PACK REPLACED AT 24,940 MILES AS WELL AS THE RING GEAR, PINION, AND ALL BEARINGS REPLACED AT 24,940 MILES. AT 35,558 MILES THE LOWER BALL JOINT HAD TO BE REPLACED. AT 64,335 I HAD TO HAVE THE PATS TRANSPONDER(SECURITY SYSTEM) REPLACED. IN SHORT I HAVE HAD THE TRANSMISSION REPAIRED THREE TIMES THE FRONT END REBUILT , THE BACK END REDONE. I HONESTLY CAN SAY I DO NOT FEEL VERY SAFE IN THIS VEHICLE, ESPECIALLY SINCE I HAVE TO USE THIS TO TRANSPORT MY CHILDREN. THESE PROBLEMS SEEM TO BE THE NORM FOR THIS PARTICULAR VEHICLE, AS I HAVE DONE RESEARCH ON THIS. I DON'T UNDERSTAND WHY FORD IS NOT MADE TO RESOLVE THESE ISSUES. I HAVE ALSO HAD TO HAVE MY HEATING AND AIR REPLACED. THIS OCCURRED IN THE WINTER OF 2007 AND WAS A SAFETY ISSUE, AS I COULD NOT DEFROST MY WINDOWS. *TR
Visibility, Jul 11, 2008
WHEN DECK GLASS WAS RAISED THE LEFT HINGE BROKE CAUSING THE GLASS TO FALL. I CAUGHT THE GLASS PREVENTING IT FROM SHATTERING ON THE PAVEMENT. THE WEIGHT OF THE DECK GLASS THEN CAUSED THE RIGHT HINGE TO BREAK. HAD TO REPLACE HINGES THROUGH A AUTO BODY SHOP. THIS COULD HAVE CAUSED SERIOUS INJURIES! MY QUICK REACTION IN CATCHING THE GLASS PREVENTED ANY INJURIES. HAD MY CHILDREN BEEN WITH ME IT COULD HAVE BEEN A DIFFERENT SITUATION. AFTER DOING RESEARCH I FOUND THAT PREVIOUS YEAR MODEL FORD EXPLORERS HAVE BEEN RECALLED FOR THIS SAME THING HAPPENING. *TR
Visibility, Jun 15, 2008
I HEARD A CLICKING SOUND UNDER MY DASH AND DID NOT HAVE HEAT. I ASKED FORD DEALERSHIP TO DIAGNOSIS PROBLEM AND WAS QUOTED $1400 TO REPAIR HEATER PLENIUM AND POSSIBLE BLEND DOOR REPAIR( DIAGNOSIS ALSO COST $90). DID NOT HAVE PROBLEM FIXED FOR THAT AMOUNT BUT WAS CONCERNED AS I LIVE IN WISCONSIN AND HEAT IS NECESSARY TO DEFROST WINDSHIELD. LATER, I GOOGLED THE PROBLEM ( FORD EXPLORER CLICKING SOUND AND NO HEAT) AND WAS SURPRISED TO SEE MANY ARTICLES ABOUT THIS ISSUE AND THAT FORD HAS KNOWN ABOUT THIS ENGINEERING PROBLEM SINCE 1995. THE DIAGNOSIS WAS COSTLY AND PROBABLY COULD HAVE BEEN DONE BY A FIRST YEAR TECHNICIAN FOR LESS THAN WHAT I PAID AS I LATER FOUND OUT, THE BLEND DOOR ISSUE IS A WELL KNOWN PROBLEM. I THEN CONTACTED FORD CUSTOMER SERVICE AND WAS TOLD THAT THERE WAS NOTHING THAT FORD COULD OR WOULD DO FOR ME AND THIS ISSUE. IN MY OPINION AND MANY OTHERS I HAVE DISCUSSED THIS ISSUE WITH, HAVING A BLEND DOOR FAILURE IS A SAFETY ISSUE. I WILL NEED TO DEAL WITH IT BEFORE FALL AS I CAN NOT DEFROST WINDSHIELD WITH COLD AIR. *TR
Visibility, May 23, 2008
THE LEFT SIDE POWER WIDOW MOTORS FAILED AT THE SAME TIME. FORD MOTOR CO. SAYS IT IS NORMAL. I DISAGREE. THIS IS THE SECOND TIME THE DRIVER SIDE WINDOW MOTOR HAS BEEN REPLACED IN THREE YEARS. *TR
Visibility, Structure, May 13, 2008
THE REAR WINDOW LIFTGATE HINGES ON MY 2004 FORD EXPLORER FAILED. HINGE PINS ARE CORRODED AND JUST SHEARED RIGHT OFF. LOOKS LIKE THE HINGES BECOME LOOSE AND GO SLIGHTLY OUT OF ALIGNMENT AND WHEN HATCH IS OPENED THE PINS BREAK. APPEARS THERE WAS A RECALL FOR THIS SAME PROBLEM FOR THE YEARS PRIOR TO MY MODEL YEAR. FROM THE REVIEW OF THIS WEBSITE DOES NOT LOOK LIKE FORD HAS SOLVED THE HINGE PROBLEMS. THE EARLIER RECALL WAS # 04V442000. CAN THE RECALL BE EXTENDED TO COVER THE 2004 (AND MAYBE LATER YEARS)? *TR
Visibility, May 8, 2008
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. DIRECTLY BELOW THE REAR WINDOW, NEAR THE REAR TRUNK DOOR, THE FIBERGLASS WINDOW WAS CRACKED. THE VEHICLE HAS NOT BEEN INSPECTED, BUT THE CONTACT BELIEVES THAT THE FAILURE WAS SOMETHING THAT THE MANUFACTURER SHOULD RECALL AND REPAIR. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 52,800.
Visibility, Apr 30, 2008
THE OPERATOR OF THE SPORT UTILITY VEHICLE OPENED THE REAR WINDOW TO OBTAIN MATERIALS IN THE BACK OF THE SUV. ONCE THE REAR WINDOW WAS LIFTED OPEN. THE BOLT THAT ATTACHES THE HINGE TO THE WINDOW SHEARED OFF, CAUSING THE WINDOW TO FALL DOWN AND STRIKING THE OPERATOR IN THE HEAD AND NECK. THE PART WILL BE REPLACED (HINGE AND BOLT). THE FAILED PARTS WILL BE KEPT. *TR
Visibility, Structure, Apr 15, 2008
MY 2004 BACK REAR WINDOW PANEL CRACKED- DEFECTIVE PANEL FROM FORD, APPROX EVERY FORD EXPLORER HAS THE SAME PROBLEM AND FORD WILL NOT RECALL AS A MFG DEFECT YOU CAN FIND HUNDREDS OF COMPLAINTS FOR THE SAME PROBLEMS ON ALL FORD EXPLORERS 2002 TO 2005. *TR
Visibility, Jan 22, 2008
I WAS TOLD BY MY MECHANIC THAT THE HANDLE ON THE DOOR THAT ALLOWS THE DEFROST TO OPERATE WAS BROKE OFF. NOT SURE WHY THIS WOULD EVER OCCUR. I WAS TOLD IT WOULD COST CLOSE TO 1,000.00 TO FIX. IT IS NOW A SAFETY HAZARD WHEREAS WINDOW WILL NOT DEFROST IN BAD WEATHER. I WAS WONDERING IF THIS WAS A DEFECT, AND OTHERS HAD THIS PROBLEM? *TR
Visibility, Structure, Electrical system, Jan 17, 2008
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE VEHICLE WAS QUALITY CHECKED WITH A 115 POINT INSPECTION; HOWEVER, SHE WAS LATER NOTIFIED THAT THE VEHICLE WAS IN A MAJOR CRASH. THE DRIVER SIDE DOOR IS MISALIGNED. THE SUNROOF WAS REPLACED WITH TAPE. SHE DOESN'T KNOW IF THE VEHICLE IS EQUIPPED WITH AIR BAGS. THE WINDOWS HAVE CONDENSATION ON THE INSIDE OF THE VEHICLE. THE SPEEDOMETER DOES NOT REGISTER THE PROPER SPEED IN THE VEHICLE. THE APPROXIMATE SPEED CAN RANGE FROM 20 TO 50MPH. THE FUEL PUMP AND SENSORS WERE REPLACED. THE VEHICLE WAS PURCHASED MARCH 20, 2007. THE DEALER STATED THAT THE VEHICLE IS CURRENTLY OPERATING NORMALLY. THE DEALER HAS DIAGNOSED THE FAILURE ON SEVERAL OCCASIONS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 23,000.