2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Structure, May 16, 2011
MY 2004 FORD EXPLORER HAS A CRACK ON THE REAR WINDOW PANEL BY THE FORD EMBLEM, ITS BEEN THIS WAS FOR AWHILE, JUST THURSDAY NIGHT I NOTICED GLASS ON THE GROUND BEHIND MY VEHICLE THEN LOOKED UP AND IT WAS MY BACK WINDOW. IT SHATTERED, THE PANEL BOWED OUT AS IF IT WARPED OUTWARD AND SHATTERED THE WINDOW. LUCKILY IT HAD BEEN PARKED AND NO ONE WAS AROUND WHEN IT HAPPENED. AS A RESULT OF THIS THE ENTIRE LIFT GATE AND REAR WINDOW WILL NEED TO BE REPLACED. I'M STILL WAITING FOR MY INSURANCE TO COME AND APPRAISE THE DAMAGES. *TR
Structure, May 16, 2011
VERTICAL CRACK UNDER THE REAR WINDOW. *TR
Visibility, May 10, 2011
PIN ON REAR HATCH WINDOW BROKE,WHICH CAN CAUSE WINDOW TO FALL OUT. *TR
Structure, Equipment, May 5, 2011
WHILE REMOVING GROCERY BAGS FROM THE REAR OF MY 2004 FORD EXPLORER XLT, THE LEFT LIFTGATE HINGE SNAPPED AND THE WINDOW HALF OF THE REAR LIFTGATE DOOR CAME APART LEAVING THE LEFT SIDE OF THE DOOR STILL ATTACHED TO THE HYDRAULIC LIFTGATE BAR BUT OTHERWISE DANGLING AND UNSUPPORTED. THEN I COULD NOT SHUT THE DOOR SO WE PROPPED IT WITH PILLOWS TO EASE THE STRESS ON THE LEFT SIDE. I HAD PROBLEMS WITH THE LIFTGATE HYDRAULIC BAR COLLAPSING ON MY PRIOR FORD EXPLORER BUT THOSE REPAIRS WERE COVERED UNDER A RECALL. THIS MORNING FORD DENIED THERE WAS A RECALL FOR MY PRESENT VEHICLE AND REFUSED TO PROVIDE ANY INFORMATION ON PRIOR RECALLS INVOLVING THE SAME LIFTGATE APPARATUS FAILURE THAT OCCURRED TO MY 2004 MODEL. I CALLED THE FORD DEALER WHO SAID THEY WOULD HAVE TO CHARGE ME FOR TOWING TO BRING MY SUV FOR REPAIR THERE. MY LOCAL REPAIR SHOP THAT IS LESS THAN ONE MILE AWAY IS COMING TO PICK UP THE VEHICLE AND REPAIR IT. I THINK FORD HAS STILL NOT RESOLVE THESE LIFTGATE APPARATUS PROBLEMS AFTER ALL THESE YEARS OF BEING ON NOTICE OF THE STRUCTURAL PROBLEM AND EVEN HAVING PRIOR RECALLS FOR 2002-03 EXPLORERS!! I COULD HAVE BEEN SERIOUSLY INJURED HAD THE DOOR COLLAPSED ON ME. IT ALSO COULD HAVE CAUSED THE WINDOW TO SHATTER AND MY LIFTGATE GLASS DOOR FULLY BREAKS AWAY FROM THE CAR, IT WILL RESULT IN BODY DAMAGE TO THE REAR BUMPER. *TR
Structure, Apr 22, 2011
2004 FORD EXPLORER EB. BACK LIFTGATE CRACKED BELOW GLASS. NO ACCIDENT OR IMPACT OCCURRED. *TR
Power train, Apr 21, 2011
STARTED IN 7/2007 HAD VIBRATIONS IN DRIVE TRAIN, FORD STATED IT WAS THE DRIVE SHAFT. FORD REPLACED THE DRIVE SHAFT WITH A HIGH-PERFORMANCE BALANCED ONE. VIBRATION STOPPED. IN 10/2007 THE EXPLORER WAS SLIPPING DURING ACCELERATION, AND SLAMMING INTO GEAR. OVERDRIVE LIGHT WOULD BE BLINKING ON AND OFF. THIS TIME THEY HAD SAID THAT THEY HAD TO REBUILD THE TRANSMISSION DUE TO A BAD ORIFACE. LATER I FOUND OUT THEY ONLY REPLACED THE VALVE BODY AT 24072 MILES. I ASKED ABOUT THE LAG TIME BETWEEN PRESSING THE ACCELERATOR AND ACTUALLY MOVING AND WAS TOLD THAT THIS WAS THE WAY THE VEHICLE DRIVES DUE TO NO CABLES FOR THE THROTTLE IT WAS ELECTRONIC AND THERE MIGHT BE A COMPUTER UPDATE AT A LATER DATE. IT HESITATES UPON ACCELERATION JUST HAD TO LEARN AND ACCEPT IT. VEHICLE HAD BEEN FINE UNTIL ABOUT FEB 2011 WHEN IT STARTED TO SLAM INTO GEAR AGAIN, AFTER SCHEDULING FOR 90000 MILE CHECK TOLD FORD TO PLEASE CHECK THIS OUT. I WAS TOLD THAT THIS TIME IT WAS THE SERVOS FOR THE OVERDRIVE AND THAT THE TRANSMISSION HAD TO BE REBUILT OR A NEW ONE PURCHASED FOR ABOUT $3500. THEY STATED IT WAS A DESIGN PROBLEM, THAT THE SERVO RODS WERE MADE OF STEEL AND THE TRANS CASING WAS MADE OF CAST ALUMINUM, HARD METAL SLAMMING INTO SOFT METAL WEARING THE ORIFICE TO AN EGG SHAPE CAUSING PRESSURE LOSS. THE NEW DESIGN TRANS HAS BEEN CORRECTED. UPON CHECKING ON A FORD EXPLORER FORUM ON THE WEB FOUND OUT THAT THIS IS AN ISSUE WITH THE 2002-2005 5R55S AND 5R55W TRANSMISSIONS DUE TO THE DESIGN FLAWS. IF IT'S A DESIGN FLAW THEY SHOULD CORRECT IT AND NOT CHARGE $3500 WHEN YOU ALREADY PURCHASED THERE PRODUCT.
Engine and engine cooling, Apr 19, 2011
TL*THE CONTACT OWNS A OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT HEARD A LOUD POP NOISE FOLLOWED BY BANGING NOISES COMING FROM UNDER THE HOOD. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED EXHAUST FUMES WERE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD ONE OF THE SPARK PLUGS BROKE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
Suspension, Apr 17, 2011
2004 FORD EXPLORER XLT, MILEAGE AT TIME OF FAILURE 28,819 LEFT FRONT BEARING HUB FAILED PREMATURELY VEHICLE STARTED TO PULL TO THE LEFT. NO INJURIES, REPAIR COST $270,00. VEHICLE OFF WARRANTY DUE TO AGE. ALL VEHICLES SHOULD BE WARRANTIED FOR 36,000 MILES OR MORE WITH NO YEARS . WHEEL BEARINGS SHOULD LAST AT LEAST 75,000 MILES. *TR
Power train, Apr 16, 2011
FORD EXPLORER TRANSMISSION FAILED AT 84000 MILES. THIS VEHICLE WAS RELEASED FROM THE FACTORY IN 2004 WITHOUT PROPER TRANSMISSION FLUID ADDITIVE. FORD ADDRESSED THE PROBLEM 1 YEAR LATER, BUT THIS TRANSMISSION IS FAILING WELL BEFORE ITS TIME. REPAIR COSTS ARE $4500. FORD WILL NOT OFFER ANY ASSISTANCE. *TR
Power train, Apr 15, 2011
I HAVE HAD THE SHIFTER LOCK ACTUATOR REPLACED TWICE IN LESS THAN 2 YEARS. THIS ACTUATOR DEFECT PREVENTS MY EXPLORER FROM COMING OUT OF PARK. *TR
Power train, Apr 14, 2011
THE TRANSMISSION ON MY 2004 FORD EXPLORER HAS STARTED SLIPPING. IT DOES NOT WANT TO GO INTO GEAR CORRECTLY. IT ONLY HAS 107,600 MILES ON IT. I LIVE JUST OUTSIDE BIRMINGHAM, AL AND THE TRAFFIC IS VERY HEAVY AND DANGEROUS HERE. NOT A PLACE I WANT MY VEHICLE BREAKING DOWN. I JUST HUNG UP THE PHONE WITH FORD MOTOR CO AND THEY HAVE NOTHING TO OFFER IN THE WAY OF HELP. THEY SAID TO HOLD ON TO RECEIPTS IN CASE OF RECALL. :-( YOU BET YOUR LIFE I WILL! MY SISTER'S 2005 DID THE SAME THING AT JUST OVER 100,000 MILES. *TR
Power train, Apr 9, 2011
THE TRANSMISSION HAS A DELAYED SHIFT AND CAUSES THE ENGINE TO REV BEFORE SHIFTING. THIS CAUSES A HESITATION ESPECIALLY WHEN PULLING OUT INTO TRAFFIC FROM A STOP. THIS OCCURS EVERY TIME AND THE 0/D LIGHT FLASHES AS WELL. THE SERVICE ENGINE LIGHT IS NOW BECAUSE OF THE TRANSMISSION PROBLEM. THIS IS SITUATION DANGEROUS. *TR
Visibility, Apr 8, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE REAR WINDOW ON THE HATCH SHATTERED. THE CONTACT LOOKED AT THE HATCH AND FOUND A CRACK ON THE METAL PIECE OF THE HATCH DIRECTLY UNDERNEATH THE WINDOW. THE CONTACTS INSURANCE COMPANY INSPECTED THE VEHICLE AND SAID IT WAS A DEFECT. THE MANUFACTURER TOLD THE CONTACT THAT THIS WAS AN ISOLATED INCIDENT AND THE REAR WINDOW WAS NOT UNDER WARRANTY OR RECALL. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Suspension, Wheels, Apr 5, 2011
WITHOUT WARNING MY REAR WHEEL HUB ASSEMBLY KEEP BRAKING. SUDDENLY THE VEHICLE STARTS TO SHIMMY AND PULL AND MAKE GRINDING NOISES AND THE WHEEL IS PRACTICALLY FALLING OFF BY THE TIME I GET HOME. THIS HAS HAPPENED TO ME 6 TIMES IN THE PAST YEAR! SO FAR I HAVE BEEN LUCKY AND MY WHEEL HASN'T FALLEN COMPLETELY OFF, ONLY BECAUSE I HAVE REPLACED THE REAR DIFFERENTIAL TWICE IN THE LAST 2 YEARS SO AS SOON AS I FEEL SOMETHING OUT OF THE ORDINARY I HAVE IT CHECKED! IT IS TERRIFYING WHEN IT HAPPENS, THE WHOLE WHEEL WOBBLES AND GOING SLOW ONLY MAKES IT SEEM WORSE. I'VE HAD TO REPLACE THE WHOLE HUB ASSEMBLY AT A COST OF $300.00 PLUS EACH TIME! *TR
Structure, Apr 2, 2011
CRACK IN REAR HATCH BODY PANEL CONTAINING FORD EMBLEM. DEFECTIVE PART HAS NOT BEEN REPLACED. CRACK OCCURRED BY ITSELF, NO ADDITIONAL PHYSICAL DAMAGE TO HATCH ITSELF OR REAR END OF VEHICLE. FORD HAD RECEIVED OVER 900 COMPLAINTS ABOUT THIS ITEM AND THERE IS AN ONGOING CLASS ACTION LAWSUIT FOR THIS DEFECT IN CALIFORNIA. *TR
Vehicle speed control, Apr 1, 2011
MY 2004 FORD EXPLORER HAS HAD A PROBLEM SINCE IT WAS NEW WHERE THE CRUISE CONTROL (SPEED CONTROL) WOULD DISENGAGE ON ITS OWN AND AT THE SAME TIME KILL THE ENGINE. THE DEALERSHIPS COULD NOT MAKE IT HAPPEN AGAIN AND HAVE NEVER BEEN ABLE TO FIX THE PROBLEM. IT DOES IT MUCH MORE OFTEN AT SPEEDS LESS THAN 50 MPH, SO I DON'T USE THE CRUISE AT SLOWER SPEEDS; HOWEVER, IT HAS NOW STARTED DOING IT ABOVE 50 MPH AND THE ABS LIGHT ALSO COMES ON OCCASIONALLY. THIS SITUATION IS EXTREMELY DANGEROUS BECAUSE WHEN THE ENGINE DIES YOUR POWER-STEERING NO LONGER WORKS AND STEERING IS VERY DIFFICULT. IT SOUNDS TO ME LIKE THIS SHOULD BE INCLUDED IN A RECALL. *TR
Structure, Mar 30, 2011
2004 FORD EXPLORER. CONSUMER STATES CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW AN INSPECTION REVEALED THE CROSS-MEMBER SUPPORT WAS NOT WELDED PROPERLY DURING THE MANUFACTURING PROCESS OF THE VEHICLE. (SON WROTE IN ON BEHALF OF HIS FATHER WHO OWNS THE VEHICLE) *JB
Power train, Mar 29, 2011
I HAVE HAD ISSUES WITH MY TRANSMISSION JUMPING OUT OF DRIVE WHEN I AM GOING DOWN THE HIGHWAY. I HAVE THREE CHILDREN AND I FEEL THIS IS VERY VERY UNSAFE. I HAVE HAD THE CAR IN THE SHOP THREE TIMES FOR THE SAME ISSUE AND EVERYTIME THEY HAVE TOLD ME IT WAS THE REARDIFFERENTIAL/TRANSMISSION. I HAVE CALLED FORDS CUSTOMER SERVICE LINE AND THEY WILL NOT DO ANYTHING. MY EXPLORER IS NOW HAVING ISSUES GOING INTO REVERSE AND STAYING IN ANY GEAR. PLEASE LOOK INTO THESE PROBLEMS WITH THE 2004 EXPLORER BEFORE SOMEONE GETS KILLED OR INJURED FROM THIS. I HAVE RESEARCHED THIS PROBLEM AND THOUSANDS OF OITHER 2003-2004 EXPLORER OWNERS ARE HAVING THE SAME ISSUES WITH THE TRANSMISSION AND REAR END. THE 2004 FORD EXPLORER IS A DEATH TRAP.
Power train, Mar 24, 2011
TRANSMISSION HAS A HARD CLUNK ENGAGEMENT WHEN PUTTING IN GEAR AND TOTAL DISENGAGEMENT WHILE DRIVING, THEN THE OD LIGHT STARTS TO BLINK, AND YOU HAVE TO EITHER LET OFF THE GAS, OR TAP THE GAS TO GET IT TO ENGAGE AGAIN, IT STARTED AROUND 50,000 MILES, AND CONTINUES TO DO SO, THE IS NO RECALL AND NO WARRANTY FOR IT, DEALER SHIP SAID IT NEEDS REBUILT OR REPLACED 2200.00 OR 4200.00 DOLLARS, WE DON'T HAVE. *TR
Power train, Mar 23, 2011
2004 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HAVING TO REPLACE THE SOLENOID FOR THE THIRD TIME. *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT ENGAGE INTO REVERSE WITHOUT JOLTING AND HARD SHIFTING. *JB
Structure, Mar 17, 2011
TL*THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT STATED THAT THE LIFT GATE STRUT FRACTURED WITHOUT WARNING. THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN ID NUMBER:04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS). THE DEALER AND MANUFACTURER INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO ADDITIONAL ASSISTANCE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 35,000 AND THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Engine and engine cooling, Mar 15, 2011
2004 FORD SPORT TRAC XLT GAS EFI 4.0 HARMONIC BALANCER FAILURE WITH LESS THAN 100,000 MILES. *TR
Other or unspecified, Mar 11, 2011
IN SEPT 2009 THE TRANSMISSION ON MY 2004 FORD EXPLORER FAILED AN NEEDED TO BE REPLACED. THE VEHICLE HAD AN EXTENDED WARRANTY AND THE COST OF THE REPAIR WAS COVERED. 18 MONTHS LATER THE REBUILT TRANSMISSION FAILED AT 60,400 OR 20,000 MILES AFTER THE REBUILT TRANSMISSION WAS PUT IN. THE EXTENDED WARRANTY EXPIRED ON 1/30/11 OR 60,000 MILES. THE REBUILT TRANSMISSION ACCORDING TO FORD EXPIRES WITH THE VEHICLE WARRANTY EVEN THOUGH IF YOU PURCHASE A REBUILT TRANSMISSION FOR A FORD VEHICLE NOT UNDER WARRANTY THEY WILL OFFER A 3 YEAR/100K MILE WARRANTY. I CALLED FORD WITH MY DILEMMA AND EXPLAINED THAT THE REBUILT TRANSMISSION WENT 33 DAYS AFTER THE EXPIRATION OF THE WARRANTY OR 400 MILES ABOVE THE 60,000 MILE LIMIT. I WAS TOLD THAT THEY WERE VERY SORRY THIS HAPPENED BUT THERE IS NOTHING THEY CAN DO. OUTSIDE THE ISSUE OF NOT BEING VERY FAIR SINCE IF I HAD PURCHASED THE TRANSMISSION ON MY OWN THE REPAIR WOULD HAVE BEEN COVERED, THIS 2004 FORD EXPLORER IS NOW ON ITS 3RD TRANSMISSION AND THE VEHICLE ONLY HAS 60,000 MILES ON IT. SOMETHING SEEMS INHERENTLY WRONG WITH THAT. THANKS FOR READING MY COMPLAINT.
Structure, Mar 4, 2011
2004 FORD EXPLORER. CONSUMER STATES REAR CROSS MEMBER SUPPORT SNAPPED FORCING THE VEHICLE TO BECOME INOPERABLE *TGW AFTER FURTHER INSPECTION BY A FORD MECHANIC AND THE INSURANCE COMPANY, THEY CONCLUDED IT WAS DUE TO A MANUFACTURING DEFECT AS THE CROSS MEMBER SUPPORT WAS NOT WELDED PROPERLY WHEN THE VEHICLE WAS BUILT. *JB
Power train, Mar 1, 2011
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT WHEN SHIFTING INTO REVERSE, THE VEHICLE WOULD NOT RESPOND. WHEN SHIFTING, THE VEHICLE WOULD SPORADICALLY ENGAGE BACKWARD RAPIDLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST AND ADVISED THAT THERE WAS NOT A SUFFICIENT AMOUNT OF TRANSMISSION FLUID IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 67,000 AND THE CURRENT MILEAGE WAS 76,602.