2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Power train, Feb 7, 2006
TRANSMISSION SLAMS INTO REVERSE FROM PARK - WARRANTY WORK PERFORMED AT DEALER 02/05 FORD CONSUMER RELATIONS CAMPAIGN TO ADDRESS PROBLEM FROM MANUFACTURER INCORRECT FLUID ADDED AT ASSEMBLY PLANT 04/05 02/06 TRANSMISSION HAS STARTED SAME BEHAVIOR BEFORE - FORD TECH'S ADMIT TO PROBLEM BUT CAN NOT RESOLVE - TRANSMISSION STILL SLAMMING INTO REVERSE AFTER DEALER COMPUTER UPDATE - OBVIOUS DEFECT FROM DEALER AS THOUSANDS OF COMPLAINTS ON THE WEB FOR SAME ISSUE POSSIBLE SAFETY HAZARD SHOULD A CHILD BE WALKING BEHIND VEHICLE OR ANYONE FOR THAT MATTER. *NM
Engine and engine cooling, Vehicle speed control, Feb 5, 2006
2004 EXPLORER HAS STALLED SEVERAL TIMES WITHOUT ANY WARNING. RESTARTS FINE. SEEMS TO BE WITH CRUISE ON AND GOING DOWN HILL AT SPEEDS BETWEEN 30 AND 40. HAS BEEN TO DEALERSHIP 3 TIMES AND THEY SAY THEY CAN'T DUPLICATE. HAVE CALLED FORD THEY SAY TAKE TO DEALERSHP. SEE SEVERAL OF SAME COMPLAINTS ON YOUR SITE. VERY DANGEROUS. HAS HAPPENED NUMEROUS TIMES DON'T KNOW WHAT TO PUT FOR INCIDENT DATE. *JB
Air bags, Feb 1, 2006
DT*: THE CONTACT STATED AFTER EXITING THE VEHICLE AND OPENING THE PASSENGER SIDE DOOR THE SIDE CURTAIN AIR BAGS UNEXPECTEDLY DEPLOYED. THE VEHICLE ENGINE WAS NOT RUNNING AT THE TIME OF DEPLOYMENT. THE VEHICLE WAS INSPECTED BY THE LOCAL DEALER, BUT NO DETERMINATION WAS MADE CONCERNING THE DEPLOYMENT. THE VEHICLE HAS NOT BEEN REPAIRED.
Steering, Jan 27, 2006
DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY THE VEHICLE STARTED SWAYING AS IF IT WERE IN A LOT OF WIND. TWO DAYS LATER THE VEHICLE WAS TAKEN TO THE DEALERSHIP. UPON INSPECTION, THE MECHANICS DISCOVERED THE REAR TIE ROD ENDS WERE PACKED WITH MUD CAUSING THE TIE RODS TO CORRODE AND RUST. THE TIE ROD ENDS WERE REPLACED. THE DEALERSHIP EXPLAINED TO THE CONTACT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS ALERTED.
Power train, Jan 20, 2006
. 3- NOW IT HAS ACTUALLY BEGAN TO DIE INSTEAD OF JUST STALLING AND HESITATING. NOW THEY ADVISE ITS THE THROTTLE SENSOR. IN ALL 3 CASES - WHEN PUTTING THE CAR IN REVERSE THERE IS ALWAYS A HESITATION, THEN IT WILL JERK HARD INTO REVERSE. WHEN SLOWING DOWN AT A STOP SIGN OR RED LIGHT THERE WILL BE ANOTHER BANGING NOISE COMING FROM THE TRANSMISSION. WHEN PUTTING THE CAR IN DRIVE FROM THE REVERSE THERE IS ALWAYS A DELAY THEN WILL JERK IN FORWARD DRIVE. NOW THE LITTLE WRENCH COMES ON AND THE CHECK ENGINE LIGHT COMES ON, WHEN DRIVING DOWN THE HIGHWAY THE CAR WILL DIE FOR NO APPARENT REASON, WHEN THIS HAPPENS I CAN NOT DO ANYTHING!!!! WHEN IS THIS GOING TO BE FIXED? FORD WAITING ON SOMEONE TO GET KILLED FIRST? I HAVE ALMOST CAUSED TWO WRECKS WITH MY CAR STALLING OUT ON THE HIGHWAY, AS YOU CAN IMAGINE GOING FROM 65 MPH AND THEN DIE WITHOUT A WARNING AND WHAT AM I TO DO WITH THE TRAFFIC BEHIND ME? THIS IS SERIOUS!! I TOOK MY CAR IN AND HAD IT HOOKED UP TO THE MACHINE TO READ WHAT WAS GOING ON AND THE MECHANIC SHOULD ME THAT THE CAR WOULD READ NOTHING ON ANY OF THEIR MACHINES! THE CONSUMERS NEED YOUR HELP! WE HAVE THESE NEW (2004) VEHICLES THAT ARE DANGEROUS AND WE SHOULD NOT BE HAVING TO PAY FOR A LEMON. FORD MOTOR COMPANY HAD TO KNOW WHEN THIS HAPPEN IN THEIR PLANT AND SHOULD HAVE NOT SOLD THESE CARS!!!! PLEASE HELP AND ISSUE A RECALL, THANK YOU FOR ALL OF YOUR HELP. *JB
Power train, Jan 16, 2006
PURCHASED MY 2004 EXPLORER IN FEBRUARY '04. AT APPROXIMATELY 20,000 MILES THE VEHICLE BEGAN HAVING A DELAYED ENGAGEMENT INTO REVERSE WHICH WAS HARSH AND CAUSED THE VEHICLE TO JOLT REARWARD. BROUGHT TO DEALER AND IT WAS FIXED. VEHICLE OPERATED NORMALLY UNTIL RECENTLY WHEN THE PROBLEM BEGAN AGAIN. VEHICLE NOW HAS 40,000 MILES. SEEMS THIS MAY BE A RECURRING PROBLEM. TRANSMISSION PERFORMANCE IS ALSO POOR AS THIS PROBLEM EXHIBITS ITSELF, ESPECIALLY NOTED WHEN TRANSMISSION DOWNSHIFTS. DOWNSHIFTING FROM 2ND TO 1ST IS VERY HARSH. IS THIS GOING TO BE INVESTIGATED? IT SEEMS A PRELIMINARY EVALUATION SHOULD BE LAUNCHED BY GIVEN THE VOLUME OF COMPLAINTS OF THIS EXACT NATURE. *NM
Fuel system, Gasoline, Jan 14, 2006
GASOLINE ODOR. *JB
Power train, Jan 12, 2006
TRANSMISSION FAILS TO ENGAGE IN DRIVE OR REVERSE, OR HESITATES TO ENGAGE, OR HESITATES TO CHANGE GEARS ON THE HIGHWAY. PLACEMENT INTO DRIVE OR REVERSE "POUNDS" INTO GEAR. 4X4 LOW & HIGH HESITATE OR FAIL TO ENGAGE, AND OFTEN "STICK" - FAILING TO DISENGAGE OR REQUIRE MULTIPLE ATTEMPTS TO DISENGAGE. *JB
Power train, Jan 9, 2006
DT*: THE CONTACT STATED THE TRANSMISSION IS SLIPPING, HESITATING AND JERKING WHILE GOING INTO GEAR. WHEN PUTTING THE VEHICLE INTO PARK THE LEVER IS IN THE PARK POSITION; HOWEVER, THE TRANSMISSION IS STILL IN REVERSE. THE TRANSMISSION IS MAKING A HOWLING NOISE THAT IS BEING HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE SOLENOID IN THE TRANSMISSION WAS REPLACED. THIS DID NOT REMEDY THE PROBLEM. *AK
Power train, Jan 6, 2006
WE NOTICED A SLIP IN THE TRANSMISSION WHEN WERE STOPPED, THEN MADE A SLOW RIGHT OR LEFT HAND TURN. WE FELT THE TRANSMISSION SLIPPING AND A NOISE FROM THE REAR END. IT ALSO FELT AS IF THE 4 WHEEL DRIVE WAS ON. IT FELT AS IF THERE WAS A SLIGHT WHEEL HOP. WE TOOK IT TO THE DEALER AND THEY SAID FORD KNOWS ABOUT THIS PROBLEM. THE DEALER REPLACED THE RING AND PINION GEAR, AXEL SEALS, CLUTCH PACK AND HAD TO REPROGRAM THE 4 WHEEL DRIVE COMPUTER. *NM
Structure, Jan 4, 2006
DT: THE CONTACT STATED THERE WAS NHTSA RECALL CAMPAIGN 04V442000 REGARDING HATCHBACK HINGE AND ATTACHMENTS. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP BUT NO REPAIRS WERE MADE. *AK UPDATED 1/25/2006 - THE HINGES SHEARED OFF AND THE HATCH ON THE LIFTGATE FELL OFF WHEN OPENING. THE PART HAS BEEN REPLACED BUT FORDS REPLACEMENT HINGES HAVE NOT BEEN MODIFIED TO CORRECT THE PROBLEM. FORD REFUSED TO PAY FOR REPAIR. *NM
Power train, Dec 22, 2005
2004 FORD EXPLORER. IN DECEMBER OF 2004, THE TRUCK WAS 1 YEAR IN SERVICE AND HAD ABOUT 19,000 MILES. WE NOTICED THE TRANSMISSION SLIPPING BETWEEN FIRST AND SECOND GEARS AND DELAYING WHEN SHIFTING BETWEEN PARK AND REVERSE. WE TOOK THE TRUCK TO THE DEALERSHIP AND HAD PROBLEM FIXED. WE WERE TOLD THE "SOLENOID" (SP?) SWITCH IN THE TRANSMISSION WAS BAD AND HAD BEEN REPLACED. WE WERE TOLD AT THE TIME THIS WAS A FAIRLY COMMON PROBLEM. BEGINNING AGAIN IN EARLY DECEMBER OF THIS YEAR, THE TRANSMISSION BEGAN THE SAME PATTERN OF SLIPPING. THE TRUCK WAS NOW IN SERVICE FOR 2 YEARS, BUT HAD 40,000 MILES. THE TRUCK WAS NOW OUT OF WARRANTY AND THE NEW "SOLENOID" SWITCH IN THE TRANSMISSION WAS NOW OUT OF WARRANTY. WE TOOK THE TRUCK TO THE DEALERSHIP AND WERE TOLD IT WAS THE SAME PROBLEM AS LAST TIME. THE DEALERSHIP WOULD NOT OFFER ANYTHING OFF OF THE REPAIR CHARGE SO WE CALLED FORD CUSTOMER SERVICE. WE WERE TOLD WE SHOULD HAVE HAD ALL OF OUR REGULAR MAINTENANCE DONE AT THE DEALERSHIP AND THIS PROBLEM WOULD HAVE BEEN CAUGHT SOONER. NEXT WE WERE TOLD THAT FORD WAS AWARE OF THIS PROBLEM, BUT NOT ENOUGH HAD FAILED YET SO THERE WAS NO RECALL. THE SERVICE REP OFFERED TO PAY FOR $400 OF THE REPAIR SINCE WE HAD REPLACED THIS PART ONCE AND TOLD US THAT WE SHOULD BE GRATEFUL FORD PAID FOR ANYTHING SINCE THE TRUCK IS OUT OF WARRANTY. I AM GRATEFUL FORD PAID FOR PART OF THE REPAIR, BUT I FEEL STRONGLY A TRANSMISSION SHOULD NOT NEED TO BE REPAIRED TWICE IN ONE YEAR FOR THE SAME PART. *JB
Visibility, Dec 21, 2005
AFTER THE VEHICLE HAS BEEN DRIVEN AND THEN PARKED DURING PRECIPITATION AND THE VEHICLE IS THEN STARTED UP AND DRIVEN FOR A FEW MINUTES, THE WINDSHIELD BECOMES COMPLETELY OBSCURED WITH FOG, EVEN WHEN THE WINDSHIELD DEFOG SYSTEM IS SELECTED TO HIGH BLOW. AFTER A MINUTE OR TWO OF OPERATION THE WINDSHIELD IS CLEARED BY THE DEFOG SYSTEM. NEWBERG FORD SAYS ALL EXPLORER SPORT TRACS DO THIS & THEY CAN'T FIX IT. *NM
Suspension, Dec 20, 2005
VEHICLE HAS A CONSTANT "THUMPING" NOISE IN FRONT END AT ANY SPEED AS WELL AS VIBRATION. WHILE DRIVING AT IN TOWN SPEEDS AND CONTROLLED HIGHWAY SPEEDS,THE VIBRATION TAPERS OFF BUT NOISE INCREASES. DURING ACCELERATION VIBRATION IS SEVERE. VEHICLE HAS BEEN IN DEALERSHIP SHOP AT LEAST 3 TIMES FOR THIS, EACH TIME I'M TOLD A TIRE ROTATION WILL FIX THE PROBLEMS...EACH TIME IT DOES NOT. VEHICLE IS SCHEDULED TO BE BROUGHT BACK TO SHOP 12/22/05 AGAIN FOR SAME PROBLEM. *NM
Power train, Dec 20, 2005, crash
DT: THE CONTACT COMPLAINED ABOUT TRANSMISSION FAILURE SON SEVERAL OCCASIONS. WHEN SHIFTING THE VEHICLE INTO REVERSE THE TRANSMISSION LOCKED FOR A FEW SECONDS, MAKING A LOUD POPPING SOUND AND THEN SHIFTING INTO REVERSE. THE VEHICLE HAS BEEN SEEN BY THE DEALER SIX TIMES. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM, BUT COULD NOT BEEN ABLE TO LOCATE THE SOURCE OF THE PROBLEM. THE FOLLOWING ITEMS WERE REPLACED ON ORDER TO FIX THE TRANSMISSION, INCLUDING THE REAR SPEED SENSOR, THE SOLENOID BODY, AND SEVERAL COMPONENTS WERE LUBRICATED. NONE OF THESE REPLACEMENTS SEEMED TO REPAIR THE TRANSMISSION. DURING THE MOST RECENT FAILURE THE CONTACT'S HUSBAND WAS INVOLVED ACCIDENT WHEN THE TRANSMISSION FAILED. HE ATTEMPTED TO BACK INTO THE DRIVEWAY DURING ICY CONDITIONS. THE TRANSMISSION LOCKED. HE SHIFTED THE VEHICLE INTO DRIVE AND STEPPED ON THE GAS. THE TRANSMISSION IMMEDIATELY ENGAGED AND THE VEHICLE CRASHED INTO A TREE IN THE YARD. THE VEHICLE SUSTAINED HEAVY DAMAGE. THE POLICE WERE NOT CONTACTED BECAUSE THE ACCIDENT OCCURRED ON PRIVATE PROPERTY. THE VEHICLE IS NOW IN THE POSSESSION OF THE INSURANCE COMPANY AT THEIR IMPOUND LOT. *AK
Structure, Dec 9, 2005
1. OPENED THE BACK HATCH GLASS 2. THE LEFT HINGE BROKE AND THE GLASS FELL. I WAS ABLE TO CATCH THE GLASS TO KEEP IT FROM FALLING. I PUSHED THE GLASS BACK UP AND WAS ABLE TO GET THE GLASS CLOSED AND LATCHED. MY LEFT SHOULDER HAS BEEN HURTING SINCE THE INCIDENT. *JB 3. I TOOK THE TRUCK TO THE DEALER AND THEY REPLACED THE HINGE BRACKET. THEY REPLACED BOTH THE LEFT AND RIGHT HINGES.
Power train, Dec 6, 2005
DT: THE CONTACT COMPLAINED ABOUT AN AUTOMATIC TRANSMISSION PROBLEM. WHILE DRIVING THE VEHICLE WILL GO IN AND OUT OF GEAR WITHOUT WARNING. FORD HAS BEEN CONTACTED. *AK
Fuel system, Gasoline, Structure, Nov 22, 2005
ON THREE SEPARATE OCCASIONS MY FORD EXPLORER 4DOOR SPORT TRAC HAS STALLED, BECAUSE MY TEENAGE CHILDREN HAVE ACCIDENTALLY BUMPED/KICKED THE INERTIA CONTROL DEVICE FOR FUEL SHUT OFF WHILE THE VEHICLE WAS MOVING/DRIVING. THIS DEVICE HAS ITS OWN PUSH START BUTTON TO RESTART FUEL OPERATIONS ONCE THE VEHICLE STOPPED. I WAS ON THE BELTWAY 495 DOING 65 MPH THE LAST TIME IT HAPPENED. I HAD TO MAKE AN EMERGENCY PULL OFF AND ALMOST GOT HIT BY A TRACTOR TRAILER ON TWO OCCASIONS. ON 11-18-2005 THE DEALER FAILED TO COVER THIS DEVICE SAYING THERE WAS NOTHING WRONG WITH IT. HOWEVER THE TECHNICIAN STATED HE HAS SEEN SEVERAL CARS RETURNED FOR THE SAME THING. *NM
Vehicle speed control, Nov 10, 2005, crash
DT: THE CONSUMER STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE COMING TO A STOP. THE CONSUMER WAS PULLING INTO THE GARAGE WITH HER FOOT ON THE BRAKE. THE TIRES STARTED SQUEALING AND SPINNING. THE VEHICLE THEN HAD GONE OUT OF CONTROL AND LUNGED FORWARD. THE VEHICLE PROCEEDED TO GO THROUGH A SET OF CABINETS AND PINNED THE CONSUMERS HUSBAND BETWEEN A WALL AND THE VEHICLE. THE VEHICLE SUFFERED MAJOR DAMAGE AND WAS NOT DRIVABLE. THE CONSUMERS HUSBAND SUSTAINED MAJOR INJURIES AND SPENT A WEEK IN THE TRAUMA UNIT. THE ACCIDENT HAD BEEN INVESTIGATED BY THE POLICE DEPARTMENT. PICTURES AND OTHER DOCUMENTATION ARE AVAILABLE. THERE WAS OTHER PROPERTY DAMAGE. *AK (12/08/05) *SC
Power train, Nov 8, 2005
DT: THE CONTACT STATES HIS VEHICLE IS STALLED WHILE DRIVING. THE FIRST TIME THIS HAPPENED HE TOOK THE VEHICLE TO A LOCAL DEALERSHIP, AND THE PCM WAS REPROGRAMMED. THE VEHICLE STALLED THREE TIMES ON NOVEMBER 6, 2005. THIS HAPPENS WITH NO WARNING LIGHTS. THE VEHICLE WAS TAKEN TO THE SAME DEALERSHIP. THEY COULD NOT DUPLICATE THE PROBLEM, THEREFORE, NO REPAIRS WERE MADE. *AK
Air bags, Nov 4, 2005, crash
DT: THE CONTACT STATES WHILE DRIVING AT 45 MPH HIT ANOTHER VEHICLE ON THE DRIVER'S SIDE DOOR. THIS CAUSED THE VEHICLE TO SPIN, JUMP A DITCH, AND THEN HIT A POWER POLE. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES INCLUDING A BROKEN KNEE CAP, HIP, AND PELVIS. THE POLICE RESPONDED AND A REPORT WAS TAKEN. THE VEHICLE IS CURRENTLY AT A FORD DEALERSHIP. THE VEHICLE HAS FRONT END DAMAGE AND A BENT FRAME. THE VEHICLE WAS EQUIPPED WITH A LCD MODULE, BUT THE DEALERSHIP WILL NOT TELL HER WHY THE AIRBAGS DID NOT DEPLOY. *AK
Power train, Nov 3, 2005
2004 FORD EXPLORER SHIFTING/TRANSMISSION SELANOID SHIFTING PROBLEM CAUSING A SAFETY DEFECT WITH THE VEHICLE. I HAVE SOPKEN WITH TWO DIFFERENT SERVICE ADVISOR AT THE DEALERSHIP WHO HAVE INDICATED THAT THIS IS A VERY COMMON COMPLAINT AND HAVE WRITTEN MANY OF THESE ISSUES. FIRST INCIDENT 11/02/2004, SECOND INCIDENT 11/2/2004. ANOTHER PERSON IN MY OFFICE HAS HAD THE SAME PROBLEM. ATTORNEYS HAVE WEB SITE REQUESTING PEOPLE TO COME FORWARD WITH 2004 FORD EXPLORER TRANSMISSION OR SHIFTING PROBLEM THIS IS A SERIOUS SAFETY CONCERN.
Power train, Nov 2, 2005
THE VEHICLE HAS TRANSMISSION PROBLEMS THAT THE COMPANY HAS RECALLED, AFTER SUPPOSEDLY FIXING THE PROBLEM, THE PROBLEM STILL EXISTS. IT JUMPS WHEN PUT INTO GEAR. I FEEL IT IS UNSAFE AND MAY LEAD TO OTHER ISSUES. I AM A SINGLE MOTHER AND I CANT AFFORD TO FIX IT ON MY OWN. IT IS UNSAFE. *NM
Steering, Nov 1, 2005, crash
DT: THE CONTACT STATED THE TIE ROD HOUSING THAT ATTACHES TO THE WHEEL FAILED, CAUSING THE CONTACT TO LOSE CONTROL OF THE PASSENGER'S SIDE WHEEL. THIS INCIDENT CAUSE D AN ACCIDENT WITH NO INJURIES. THIS OCCURRED WHILE TRAVELING AT 15 -20 MPH. THE WHEEL HIT THE TELEPHONE POLE WHICH CAUSED MAJOR STRUCTURAL DAMAGE UNDER THE VEHICLE. THE DEALERSHIP STATED THEY DID NOT KNOW WHAT TO DO WITH THE VEHICLE, AND URGED HIM TO FILE A COMPLAINT WITH THE INSURANCE COMPANY. *AK
Power train, Oct 29, 2005
HELLO, I HAVE A FRIEND WHO WORKS AT CARMAX, HE TOLD ME ALL EXPLORERS NO MATTER WHICH SUFFER FROM REALLY BAD RING AND PINION GEARS. MY FATHER IN LAW BOUGHT A BRAND NEW EXPLORER LAST YEAR, THIS YEAR IT HAS 50K MILES AND THE RING AND PINION ARE WHINING LIKE CRAZY. FORD KNOWS ABOUT THE DEFECT BUT THEY WANT TO WAIT UNTIL 2010 WHEN MOST OF THE PEOPLE'S WARRANTIES EXPIRE IN MY OPINION. THEY SAY THE SAME TO EVERYONE, THAT ITS NOT TOO BAD TO CONSIDER REPLACING IT. *JB