2004 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,408 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Explorer model years with reports.
Of the 2004 reports, 75 involved a crash and 16 involved a fire. 105 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Representative owner complaints
1,408 reports, newest first.
Air bags, Jan 22, 2015, crash
MY DAUGHTER WAS DRIVING OUR FORD EXPLORER, HAD COME TO A COMPLETE STOP AND WAS WAITING TO EXIT THE FREEWAY, TRAFFIC IN FRONT OF HER HAD ALSO STOPPED. SHE GOT HIT FROM BEHIND BY A CAR WHO FAILED TO STOP AND WAS GOING AT UNSAFE SPEED, ACCORDING TO POLICE REPORT, AND PUSHED OUR EXPLORER ONTO A TRUCK. THE FRONT PASSENGER AIRBAG DEPLOYED BUT THERE WAS NO OTHER PASSENGER IN THE CAR. THE DRIVER SIDE AIRBAG DID NOT DEPLOY AND MY DAUGHTER HIT HER FACE AGAINST THE STEERING WHEEL. WE HAVE BEEN THE ONLY OWNERS OF THE VEHICLE. *TR
Engine, Jan 22, 2015
I HAVE A 2004 FORD EXPLORER AND WHEN I HIT THE 84000 MILE MY CAR STARTED FALLING APART STARTING WITH THE HEATER A/C VENT ACTUATOR FIRST TIME IN LATE 2011 THEN AGAIN IN JAN 2015 THIS REPAIR HAS COST ME OVER $1200 THEN THE ENGINE LIGHT HAS COME ON AND I'VE BEEN TOLD BY FORD REPAIR SHOP WHICH WAS $97 JUST TO LOOK AT IT THAT IT WAS FROM DIFFERENT COILS THAT WERE OVER $300 A PIECE WHICH HAS BEEN REPLACES A COUPLE OF TIME TO THE CADILLAC CONVERTER WHICH WAS OVER $3500 TO REPLACING THE BEARINGS A COUPLE HUNDRED MANY TIMES. I'M AT THE POINT WHERE I'M NOT SURE TO KEEP THIS CAR OR JUNK IT THESE REPAIRS ARE BREAKING ME! I SEE THAT I'M NOT THE ONLY ONE THAT IS COMPLAINING ABOUT THESE PROBLEMS.... THERE SHOULD BE SOME TYPE OF RECALL....!!!!!!!!!!! *TR
Electrical system, Service brakes, Engine, Jan 20, 2015
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE ENGINE AND THE BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED AND MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE FRONT DRIVER SIDE HUB AND WHEEL BEARING, THE REAR SPRINGS, THE THREE PASSENGER GEAR CALIPERS, FOUR REAR DRIVER SIDE CALIPERS, THE BATTERY, FIVE REAR BRAKE PADS, AND SIX REAR ROTORS PLUS AN OIL CHANGE. THREE WEEKS AFTER THE REPAIRS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BRAKE PEDAL HESITATED TO RESPOND. THE VEHICLE WAS TOWED BACK TO THE DEALER, WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,817.
Service brakes, Jan 20, 2015
THE OEM STEEL BRAKE LINE THAT CONNECTS THE LEFT AND RIGHT REAR BRAKES WAS APPARENTLY RUBBING AGAINST SOME COMPONENTS OVER THE RIGHT FRAME RAIL WHICH ABRADED THE PLASTIC COATING RESULTING IN CORROSION OF THE BRAKE LINE AND FAILURE OF THE BRAKING SYSTEM. *TR
Structure, Jan 2, 2015
I NOTICED ONE DAY THAT THE REAR PANEL OF MY 2004 FORD EXPLORER XLT WAS CRACKED. THERE WAS NO CRASH NOR INDICATION OF DAMAGE FROM OUTSIDE SOURCE. I BELIEVE THE CRACKED FORMED BECAUSE OF THE EXPANSION OF WATER WHICH SEEPED IN THROUGHOUT THE YEAR. THERE IS NO RECALL FOR THIS PROBLEM AND I SEE THE CRACK ON EVERY EXPLORER ON THE ROAD WITHIN A FEW YEARS OF MINE. I NEED TO GET A RECALL IN ORDER TO FIX THIS PROBLEM NOT CAUSED BY ME AND WHICH EVERYONE ELSE I KNOW WHO HAS THIS MODEL HAVE THE SAME PROBLEM. *TR
Structure, Dec 31, 2014
THE BACK HATCH HAS SPLIT NEXT TO THE FORD SIGN. IT GOT COLD AND WHEN I GOT UP TO CRANK MY TRUCK I SAW IT.IT WAS NOT HIT AND WAS IN THE SHED WHEN THIS HAPPEN. I WAS TOLD IT HAD A RECALL FROM SOMEONE THAT HAS THE SAME THING HAPPEN TO HER. WE ALSO HAVE HAD THE TRANSMISSION REPLACED.FORD REALLY NEED TO FIX THIS .I CAN SAY I WILL NEVER BUY ANOTHER FORD!!!!!!!!!!!!!!!!!!!!!!! *JS
Visibility, Structure, Dec 23, 2014
THE REAR LIFT GATE WINDOW OF MY 2004 FORD EXPLORER EXPLODED WHILE THE VEHICLE WAS PARKED. ACCORDING TO THE FORD DEALER, THIS APPARENTLY IS SOMETHING THAT IS KNOWN TO HAPPEN. *TR
Visibility, Structure, Dec 18, 2014
LEAVING WORK AT END OF DAY, PULLED OUT OF PARKING SPACE AND REAR GLASS SHATTERED. THE EDGES OF THE BACK HATCH PULLED AWAY FROM THE TRUCK AND CURLED UP CAUSING THE GLASS TO BLOW INTO THE TRUCK. A CRACK IN THE PLASTIC OF THE HATCH (WHICH I HAVE SEEN ON MANY OF THIS YEAR MODEL) HAS NOT BEEN RECALLED AND I HAVE EMAILED FORD MANY TIMES ABOUT THIS PROBLEM FOR FEAR OF WATER GETTING IN BEHIND THE PANEL. MY BELIEF IS THAT WATER DID GET BEHIND THE PANEL AND THAT IS WHAT CAUSED THE PLASTIC PANEL TO PULL AWAY AND BLOW IN THE GLASS. LUCKILY MY CHILDREN WERE NOT SITTING IN THE 2ND OR 3RD ROW SEATING OR THIS WOULD HAVE BEEN A MUCH LARGER PROBLEM. I BELIEVE FORD SHOULD HAVE THIS PROBLEM ADDRESSED AND RECALLED BEFORE SOMEONE GETS SERIOUSLY HURT FROM THAT FLYING GLASS. *TR
Fuel/propulsion system, Dec 13, 2014
FUEL SPILL BECAUSE DEFECTIVE FILLING HOSE. *TR
Wheels, Dec 10, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, A RATTLING SOUND EMITTED FROM THE VEHICLE. AFTER PARKING AND INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT FOUR LUG NUTS WERE DETACHED FROM THE REAR PASSENGER TIRE AND TWO OF THE RIM SPOKES WERE CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Power train, Electrical system, Dec 6, 2014
THE CAR IS IN PARKING CONDITION AT WORK AND AFTER A LONG AWHILE IT WOULD NOT START EVEN THE FULL BATTERY. I HAVE ATTEMPTED TO MAKE LOTS OF CHECKS FOR ALL COMPONENT LIKE RELAYS, FUSES AND WIRING CONNECTION THEY ARE ALL FINE, IN GOOD CONDITION. BUT FINDING OUT THE STARTER RELAY HAD NO POWER, NO CURRENT FLOWING THROUGH IT. I BELIEF THAT THE FAULTY IS ( PCM UNIT ) POWER TRAIN CONTROL MODULE THAT BLOCKED A CURRENT FROM THE STARTER RELAY. *TR
Vehicle speed control, Dec 5, 2014
DRIVING THROUGH TOWN WAS OUT IN INTERSECTION AND IT JUST TOOK OFF SPEEDING SLAMMED ON BRAKES AND I SHUT IT OFF. STARTED IT BACK UP AND LIKE LOST ALL POWER NO CONTROL OF FOOT FEET EXPLORER STARTED SHAKING AND DIED TRIED TO START NO SUCCESS. TOWED IT HOME HAD MECHANIC PUT IT ON COMPUTER AND GOT P2111 FORD -THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN. AND I CHANGED THE TPS AND NO LUCK CHANGED THE WHOLE THROTTLE BODY NO LUCK STILL WON'T START. WAS DOING RESEARCH AND SEVERAL FORDS HAVE BEEN HAVING SAME PROBLEM BUT WHEN I CALLED DEALERSHIP HE SAID HE COULDN'T DO ANYTHING ABOUT IT BECAUSE MY VIN. # WASN'T ON THE LIST. IF OTHER PEOPLE ARE HAVING THE SAME THING HAPPEN TO THEM THAT I AM HAVING WHY CAN'T HE HELP ME TOO. *TR
Wheels, Dec 5, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER LIMITED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS A VIBRATION COMING FROM THE REAR DRIVER SIDE WHEEL. THE CONTACT NOTICED THAT THE WHEEL WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.
Power train, Engine, Dec 1, 2014
THE TRANSMISSION FAILED EARLY ON AT ABOUT 88000 MILES, WE PURCHASED AND REPLACED THIS. MY HUSBAND HAD BEEN IN AUTO REPAIR AND PARTS FOR OVER 20 YEARS, SO HIM AND MY SON DONE THE REPAIR, WITHOUT COUNTING ANYTHING FOR LABOR THE TOTAL COST FOR THE REPAIR WAS AROUND $2000.00. FROM THAT POINT ON WE HAVE HAD LOTS OF MAJOR PROBLEMS THAT HAD TO BE REPAIRED OR PARTS REPLACED. THE INTAKE AND PARTS COST US AROUND 700.00, NO CHARGE FOR LABOR. THE TIMING C+HAIN FAILED AND WE CHOOSE THIS TIME TO TAKE IT TO THE REPAIR SHOP WHICH COST US $1100.00!!! NOW AT 156000 MILES THE TRANSMISSION HAS FAILED, THIS ONE HAS AROUND 68000 MILES ON IT. WE HAVE NEVER HAD ONE DIME IN HELP FROM FORD ON ANYTHING. THIS IS THE THIRD EXPLORER WE HAVE OWNED IN THE PAST 15 YEARS. WE ALSO OWN 3 F-150'S AND A MUSTANG. WE HAVE NEVER HAD THIS KIND OF PROBLEMS WITH ANY OF THE OTHER VEHICLES. I CAN HONESTLY SAY WE ARE VERY DISAPPOINTED IN THIS 2004 EXPLORER AND I FEEL WE WILL MOST LIKELY NOT PURCHASE ANOTHER FORD VEHICLE IN THE FUTURE!!!!! *JS
Structure, Nov 28, 2014
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR HATCH OPENED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 01/09/15*LJ THE CONSUMER STATED THE GLASS HAS SHATTERED ONCE BEFORE. THE LIFTGATE DEVELOPED A CRACK. UPDATED 9/28/2015 *JS
Structure, Nov 24, 2014
THE REAR LIFT GATE ON MY EXPLORER CRACKED ON THE LEFT SIDE OF THE FORD EMBLEM. THE GATE CRACKED DURING NORMAL OPERATION OF THE VEHICLE. I HAVE A HABIT OF LOOKING OVER MY VEHICLE. THE CRACK WAS DISCOVERED WHEN I INSPECTED MY VEHICLE BEFORE GOING INTO MY HOME. ON MY NEXT SERVICE VISIT I ASKED MY FORD DEALER IF THERE HAD BEEN A RECALL FOR THIS DEFECT. I WAS TOLD THAT FORD HAD NOT GENERATED A RECALL FOR THIS DEFECT. THERE MAY BE THOUSANDS OF EXPLORERS WITH THIS DEFECT, I SEE THEM EVERY DAY. I AM VERY DISAPPOINTED WITH THE FORD COMPANY FOR NOT TAKING CARE OF THIS DEFECT. I HAVE PURCHASED MY LAST FORD. *TR
Power train, Nov 20, 2014
THIS IS THE SECOND OCCURRENCE OF THIS EVENT. FIRST ONE FAILED AT 90,000 3 YEARS AGO. THIS WAS A REBUILD FORD TRANSMISSION INSTALLED BY THE DEALER. IT FAILED AGAIN, THIS TIME THE CAR WAS ABLE TO GET SAFELY TO THE SIDE OF THE ROAD, SAFETY WAS AN ISSUE AS IT WAS NOT A MOVABLE CAR AND STRANDED ON SIDE OF BUSY ROAD. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Air bags, Oct 23, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR
Structure, Oct 23, 2014
VERTICAL CRACK DOWN THE MIDDLE AREA OF THE REAR LIFT DOOR AROUND THE FORD EMBLEM. *TR
Air bags, Oct 22, 2014
THE MORNING OF THE INCIDENT MY WIFE TURN THE CAR ON TO WARM IT UP BEFORE TAKING THE KIDS TO SCHOOL AND SHE WAS SITTING IN THE DRIVER'S SIDE WHEN THE AIRBAG POP BY IT SELF SHE HURT HER LEFT ARM AND RIGHT ARM CALLED FORD THE SAME DAY OF THE INCIDENT AND THEY TOLD ME TO WAIT A COUPLE OF DAYS FOR THEY COULD SEND A LETTER TO ME FOR I COULD TAKE IT TO A DEALER WAITED AND TOOK IT THEY TOOK A LOOK AT IT AND PULLED THE RESTRAINTS CONTROL MODULE AND INSTALLED A NEW ONE AND WAITED FOR FORD TO LOOK AT THE MODULE THEY PULLED THEY SEND ME A LETTER SAYING NOTHING WAS WRONG WITH THE MODULE AND THEY COULD NOT TELL ME WHY AIRBAG POP. *TR