2007 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 208 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Explorer model years with reports.
Of the 2007 reports, 11 involved a crash and 5 involved a fire. 9 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
SteeringApr 25, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE TWO BOLTS THAT ATTACH THE STEERING GEAR ASSEMBLY TO THE FRAME MAY HAVE BEEN OVER-TIGHTENED. THIS CONDITION COULD RESULT IN ONE OR BOTH OF THE BOLTS FRACTURING, CAUSING THE STEERING GEAR TO BECOME LOOSE.
THIS CONDITION COULD CAUSE "CLUNKING" NOISE WHEN STEERING AS WELL AS DECREASED STEERING EFFECTIVENESS POTENTIALLY RESULTING IN A CRASH.
DEALERS WILL REPLACE BOTH THE STEERING GEAR ASSEMBLY MOUNTING BOLTS AND NUTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 07V181000 on NHTSA.gov
Representative owner complaints: power train
57 reports, newest first. Show all
Power train, Mar 16, 2015
TRANSMISSION STARTED SLIPPING AND WOULD NOT ACCELERATE. *TR
Power train, Sep 23, 2014
THE VEHICLE WILL NOT RECOGNIZE THAT IT IS IN PARK. IT MAY TAKE UP TO 10 MINUTES OF WHEEL TURNING AND GEAR SHIFTING BEFORE CAR WILL RECOGNIZE IT IS IN PARK. FORD SERVE STATED THAT THEY COULD TAKE CAR APART AN FOUR IT TOGETHER AND NOT SOLVE THE PROBLEM. *TR
Power train, Electrical system, Engine, Jul 17, 2014
THE IGNITION SWITCH IS ON THE STEERING COLUMN. MY KNEE TOUCHED THE KEY IN THE IGNITION SWITCH AND THE ENGINE STOPPED RUNNING. ALL POWER,(STEERING, BRAKES, FORWARD MOTION), WERE IMMEDIATELY LOST. THIS HAS HAPPENED ON NUMEROUS OCCASIONS SINCE THEN. THERE ARE OTHER ISSUES, WHICH ALL SEEM TO BE RELATED TO THE IGNITION SWITCH. MY LOCAL DEALER SAID THERE ARE NO TECH BULLETINS OR RECALLS RELATED TO THIS ISSUE. *TR
Power train, Tires, Jun 18, 2014
TIRE PRESSURE AND SENSOR WARNING KEEPS POPPING ON. WHEN CAR IS PUT IN REVERSE THERE IS A JOLT THAT HAPPENS FROM TIME TO TIME. ESPECIALLY WHEN PARKED. RPM'S RILE UP BUT CAR SEEMS NOT TO BE ABLE TO MOVE. TAKES ABOUT 3 TRIES. *TR
Power train, Mar 31, 2014
IN 9/2013 THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR A METALLIC SOUND THAT OCCURRED WHILE IT WAS TURNING OR COASTING. DIAGNOSIS WAS THAT THE 4X4 MODULE WAS COMMANDING THE TRANSFER CASE TO ENGAGE WHEN NOT COMMANDED. THE DEALERSHIP RECEIVED AN IMPROPERLY RECOMMENDED MODULE FROM FORD. THEY ENDED UP USING A SPORT TRAC MODULE. THIS STOPPED THE NOISE BUT CAUSED THE TRACTION LIGHT TO COME ON. WE WERE ADVISED TO REPLACE THE ANTI-LOCK BRAKE MODULE. IN 2/2014 WE REPLACED THE ANTI-LOCK BRAKE MODULE. ON 3/25/2014 THE TRANSMISSION LOST REVERSE AND FIRST GEAR AND NEEDS TO BE REPLACED. FORD WILL NOT ADMIT THE WRONG PART WAS USED AND CAUSED THE TRANSMISSION TO GO. *TR
Power train, Vehicle speed control, Engine, Feb 12, 2014
VEHICLE STARTED LOOSING COOLANT THEN DEVELOPED CONDITION WHERE IN REVERSE OR DRIVE IT WOULD JUMP LIKE YOU FLOORED IT. CONDITION HAS GOTTEN SIGNIFICANTLY WORSE TO WHERE CAR WILL NOT GO INTO DRIVE, BUT WILL JUST REV UP TO APPROX 4000 RPMS. *TR
Power train, Dec 14, 2013
TRANSMISSION SLIPS GOING DOWN THE ROAD AND IS VERY DANGEROUS AT INTERSECTION SLIPS TURNING INTO ON COMING TRAFFIC VERY DANGERS IF YOU HAVE KIDS FORD KNOWS ABOUT THE PROBLEMS AND WILL NOT PUT OUT A RECALL ON THEM THE ONLY FIX IS TO GET A NEW TRANSMISSION. *TR
Power train, Aug 29, 2013
TRANSMISSION BEGAN TO SLIP AND MAKE A LOUD THUD SOUND WHEN PUTTING THE CAR IN GEAR. TOOK IT TO THE DEALERSHIP AND THEY SAID THE 3RD AND 4TH GEAR WAS DAMAGED. I ALWAYS TOOK THE VEHICLE TO GET SERVICED BY THE DEALERSHIP WHEN NEEDED AND NOW THAT THE TRANSMISSION WENT OUT THEY TAKE NO RESPONSIBILITY AND WON'T FIX THE DEFECTIVE TRANSMISSION. *TT
Power train, Jul 24, 2013
CHECK ENGINE LIGHT CAME ON AND AFTER A DIAGNOSTIC, IT APPEARS THAT THERE IS AN ISSUE WITH THE TRANSMISSION. FROM READING ONLINE, THERE ARE A LOT OF OWNERS THAT HAVE HAD TRANSMISSION ISSUES WITH THE '07 EXPLORER. *TR
Power train, Apr 2, 2013
I HAD MY 2007 EXPLORER EDDIE BAUER 4.0L V6 ENGINE IN SERVICE TO REPLACE A NEW RADIATOR AND REPROGRAMMED PCM. PAID $1300. RADIATOR WAS LEAKING AND TRANSMISSION PROBLEMS. TRANSMISSION SHIFTS TOO HARD AND HESITATES GOING INTO REVERSE WITH A LOUD BANG INTO GEAR. I REALLY LIKE MY CAR EXCEPT THAT IT JERKS FORWARD WHEN I AM SLOWING DOWN TO STOP. THIS OCCURS AS MY TRANSMISSION DOWN-SHIFTS FROM EITHER 3RD TO 2ND GEAR OR 2ND TO 1ST GEAR. IT IS A SIGNIFICANT PROBLEM. IT LUNGES MY CAR FORWARD WHEN I AM BRAKING TO STOP. AFTER THEY REPROGRAMMED PCM AND IT RUNS FINE FOR ABOUT A WEEK THEN BACK TO THE SAME PROBLEM. FORD SHOULD RECALL THIS VEHICLE WITH RADIATOR/TRANSMISSION PROBLEMS. I THINK WHEN RADIATOR WAS LEAKING THEN IT CAUSED TRANSMISSION TO FAIL BECAUSE ITS CONNECTING LINES BETWEEN RADIATOR AND TRANSMISSION. THERE WAS NO WARNING LIGHT CAME ON MY INSTRUMENT PANEL. IT IS SO DANGEROUS TO DRIVE ESPECIALLY WITH MY FAMILY AND CHILDREN TOO. I DON'T THINK IF IT WAS A PCM PROBLEM. IT IS A PHYSICAL DAMAGE INSIDE THE TRANSMISSION. WE ARE NOT PAYING TO REBUILD OR A NEW TRANSMISSION FOR AROUND $4,000 WHILE I AM STILL PAYING ON THE CAR LOAN. FORD MUST DO SOMETHING AND RECALL THIS EXPLORER VEHICLES NOW!!!! STOP MAKING CHEAP PLASTIC / THIN ALUMINUM MATERIALS! *TR
Power train, Engine, Mar 13, 2013
I BOUGHT THIS VEHICLE USED THROUGH A CERTIFIED FORD DEALERSHIP WHERE MY FATHER WORKS AND I HAD BOUGHT ALL MY PREVIOUS CARS IN APRIL 2012. IT ONLY HAD ONE PREVIOUS OWNER, NO MAJOR HISTORY AND WAS COMPLETELY UPGRADED BY THE PREVIOUS OWNER. I HAD IT COMPLETELY CHECKED OUT, HAD THE TRANNY FLUSHED, TWICE, AND ALL SEEMED OKAY. NO WARRANTY OF ANY KIND WAS AVAILABLE DUE TO FORD POLICY... SUPPOSEDLY. I MOVED TO TEXAS IN JUNE OF 2012 AND IT DID OKAY. THEN ONE DAY, IN SEPTEMBER, I HAD MY HUSBAND AND CHILDREN IN THE SUV AND ALL OF SUDDEN IT JUST STARTED ACTING STRANGE, WOULDN'T SPEED UP, THE RPM'S WOULD GO CRAZY, THE NOISE SOUNDED HORRIBLE AND THEN IT JUST STOPPED MOVING. LUCKILY WE WERE JUST HEADING OUT OF TOWN AND NOT YET ON THE MAJOR HIGHWAY. WE GOT IT MOVED TO A SERVICE STATION AND HAD TO CALL OUR INSURANCE COMPANY TO TOW OUR VEHICLE TO A FORD DEALERSHIP. WE HAD TO WAIT MORE THAN AN HOUR FOR A RIDE HOME. WE WERE NOW WITHOUT A VEHICLE IN A NEW STATE. I WAS TOLD THAT THE ONLY FIX WAS TO REPLACE THE TRANSMISSION. I PUT $4000 DOWN ON THIS VEHICLE, FINANCED THE REST AND SPENT THE REST OF OUR SAVINGS TO MOVE FROM NE TO TX. I HAD NO EXTRA CASH TO SPEND $4000 TO FIX IT. I WAS TOLD TO LET THE BANK TAKE IT AND GET ANOTHER VEHICLE. I HAD TO COME UP WITH $1000 DOWN AND GET A LOWER QUALITY VEHICLE AND HAVE THE BANK TAKE IT BACK. THEY SOLD IT AT AUCTION FOR ONLY $4000 SO WE STILL OWE $13000! I HAD THE VEHICLE FOR ONLY 5 MONTHS AND BECAUSE OF A FORD PROBLEM I OWE $13000?!?!?! THIS IS NOT RIGHT. I HAVE BEEN A LOYAL FORD GIRL AND FORD MECHANIC'S DAUGHTER MY ENTIRE LIFE AND THIS IS WHAT I GET?! I WANT TO KNOW WHAT CAN BE DONE OR WHAT FORD WILL DO ABOUT THIS. I'M BROKE AND MY CREDIT DESTROYED BECAUSE OF THIS. I DON'T LIKE HOW EVERYONE SUES PEOPLE BUT I AM READY TO SUE! UGH!! I JUST WANT ANSWERS AND RESULTS!!!!!!! *TR
Power train, Nov 14, 2012
TRANSMISSION SLIPPED AND WOULD NOT ACCELERATE FINDING OUT A BAND OR BELT FAILED CAUSING THE VEHICLE TO TOTALLY LOSE 4TH GEAR. *TR
Power train, Vehicle speed control, Seats, Mar 12, 2012
WHILE DRIVING VEHICLE AT ANY SPEED, IF YOU HIT A BUMP, THE SEAT WILL RETRACT (MOVE AWAY FROM) THE CONTROLS. THE SEAT WILL MOVE ALL THE WAY BACK TO THE "EXIT THE VEHICLE" MODE. WHEN APPROACHING A STOP SIGN OR STOP LIGHT, IF YOU HIT A BUMP, AND YOUR FOOT IS ON THE BRAKE, THE SEAT WILL RETRACT FROM THE STEERING WHEEL, ALL THE WAY BACK. THE SEAT MOVES BACK AT ABOUT THE SAME RATE YOU ARE APPLYING BRAKING PRESSURE. IF YOU ARE NOT PAYING ATTENTION, YOU COULD EASILY REAR END SOME ONE. WHEN TURNING OFF A STREET, YOU HIT THE CURB DRAIN ALONG SIDE ALL BUSINESS ENTRANCES OF THE ROAD, THE SEAT MAY MOVE BACK AND FORTH SEVERAL SHORT TIMES, CAUSING YOU TO HIT THE THROTTLE FAST WHILE COMING INTO A PARKING LOT OR IT MAY CAUSE TO TAKE YOUR FOOT COMPLETELY OFF THE ACCELERATOR WHILE TURNING. I WAS DRIVING IN A BLIZZARD ON BAD ROADS AND FOR WHATEVER REASON, RIGHT HAND TURNS CAUSED THE SEAT TO MOVE AWAY FROM THE GAS PEDAL. WHICH IS DANGEROUS WHEN YOU HAVE A CAR MOVING UP FROM BEHIND. VERY DANGEROUS. BEEN TO FORD FOR A FIX, IT LASTED ONE MONTH BEFORE IT STARTED BACK UP. MY WARRANTY HAS EXPIRED AND NO FURTHER ATTEMPT TO REPAIR HAS BEEN MADE. FORD IS AWARE OF THE ISSUE. *TR
Power train, Jun 4, 2011
VEHICLE HAS STARTED TO ROLL AWAY WHEN IN PARK. TOOK IN FOR SERVICE AND REPORTED TO DEALER. THEY CLAIM THEY CAN FIND NOTHING WRONG. THIS HAS HAPPENED 5 TIMES. *TR
Suspension, Power train, Wheels, Mar 22, 2011
CAR WAS PARKED AND UPON RETURNING TO VECHICLE ATTEMPTED TO SHIFT FROM PARK TO DRIVE. BRAKE WAS ENGAGED, BRAKE LIGHTS WERE ON HAD DIFFICULTY SHIFTING, COULD NOT GET THE VEHICLE IN DRIVE. AFTER ABOUT 3 ATTEMPTS, IT WORKED. CALLED DEALER ON THE FOLLOWING MONDAY SINCE THIS WAS A SAT. NITE. SCHEDULED DIAGNOSTICS FOR 3/17/11. KEPT HAVING THIS ISSUE INTERMITTENTLY (MORE OFTEN THEN NOT) UNTIL DROP OFF. VEHICLE AROUND 8:00 A.M. WAS NOTIFIED AROUND 2 P.M. THAT ALL DIAGNOSTICS POINT TO THE SHIFTING LEVER NEEDS TO BE REPLACED AND THAT THIS REPAIR ($435) WAS NOT COVERED UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED AT THE TIME OF SALE. I WAS BASICALLY TOLD IT WAS "BUMPER TO BUMPER" COVERAGE. LEFT THE VEHICLE AT THE DEALER AS I WAS LEAVING FOR A BUS. TRIP ON 3/19/11. CALLED FORD CUSTOMER CARE (CALLED AT LEAST THREE TIMES BETWEEN THURSDAY AFTERNOON AND TUESDAY). FINALLY REACHED THE REP THAT MY ISSUE HAD BEEN ESCALATED TO ON 3/22/11. TOLD HIM THAT I WAS LOOKING FOR A "GOODWILL" REPAIR ON BEHALF OF FORD MOTOR CO. I FELT THAT THIS ISSUE SHOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY, OTHERWISE, WHY WOULD PEOPLE BUY THE EXTENDED WARRANTY IF THEY COULDN'T COUNT ON IT COVERING ANYTHING? FINAL RESOLUTION WAS THAT THEY WOULD CONTACT THE DEALERSHIP TO MAKE THE REPAIR, I WOULD PAY THE $50 DEDUCTIBLE THAT I WOULD HAVE HAD TO PAY HAD THE WARRANTY COVERED THE SERVICE. I WAS BASICALLY TOLD "DON'T EXPECT THAT THE NEXT TIME SOMETHING LIKE THIS HAPPENS THAT YOU CAN CALL FORD AND THEY WILL TAKE CARE OF IT." THE BOTTOM LINE IS I AM SATISFIED THAT IT IS BEING REPAIRED FOR THE $50 DEDUCT. HOWEVER, I AM VERY DISAPPOINTED THAT I NEEDED TO "JUMP THROUGH HOOPS" TO GET THIS ACCOMPLISHED. I BELIEVE THAT THE DEALERSHIP SHOULD HAVE WORKED WITH FORD ON MY BEHALF TO GET THIS TAKEN CARE OF. ABOUT 6 MONTHS PRIOR TO THIS THERE WERE FRONT END AND WHEEL ISSUES WITH THIS VEHICLE.
Power train, Mar 22, 2011
MY WIFE WAS DRIVING DOWN THE STREET AND WITHOUT WARNING THE CAR STOPPED ACCELERATING WHEN SHE TRIED DRIVING. SHE WAS ABLE TO COAST ACROSS 2 LANES WITH HAZARDS ON AND PARK THE CAR. A LOCAL SHOP SAYS THE TRANSMISSION IS FRENCH AND IS KNOWN TO HAVE ISSUES OF FAILURE. TOTAL REPAIR WILL BE $2900 WITH AN AMERICAN MADE TRANSMISSION WITH A 100K MILE WARRANTY. *TR
Power train, Feb 17, 2011
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS NOT ACCURATELY SHIFTING GEARS AND THE VEHICLE WOULD ACCELERATE BACKWARDS WHILE IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONCLUDED THAT THEY NEEDED TO REPROGRAM THE TRANS MEMORY TO UPDATE CALIBRATION FOR CONVERTER LOCKUP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 11/28/11
Power train, Sep 21, 2010
I HAVE 2007 FORD EXPLORER EDDIE BAUER EDITION WITH 4.6L V8 ENGINE. MY CAR JERKS AND LUNGES FORWARD AS I'M SLOWING DOWN TO STOP. IT APPEARS TO ME THAT THIS PROBLEM OCCURS WHEN MY AUTOMATIC TRANSMISSION DOWN-SHIFTS FROM EITHER 3RD TO 2ND GEAR OR 2ND TO 1ST GEAR. THIS IS A SIGNIFICANT AND POTENTIALLY DANGEROUS PROBLEM. *TR
Power train, Electrical system, Sep 21, 2010
2007 FORD EXPLORER MAKING A LOUD ROARING SOUND UPON ACCELERATION. I FINALLY GOT IT TO DO IT AT THE DEALER. THE SERVICE MANAGER, LEAD TECH AND MYSELF WENT FOR A RIDE. THEY AGREED THAT THE FAN CLUTCH WAS LOCKING UP AND FELT THAT A SIMPLE R&R WOULD FIX IT. HOWEVER AT THE LAST MINUTE THE SERVICE MANAGER DECIDED TO CALL FORD ENGINEERING AND HE TALKED TO AN ENGINEER WHO EXPLAINED THAT THE FAN CLUTCH IS CONTROLLED BY THE PCM (MODULE) AND THAT REPLACING THE FAN WOULD NOT SOLVE THE ISSUE. HE EXPLAINED THAT FOR SOME REASON THE PCM THINKS THE ENGINE IS OVERHEATING AND IT IS TRYING TO INCREASE AIR FLOW THROUGH THE RADIATOR. MAKES SENSE. HOWEVER THERE ARE NO CODES SHOWING AN OVERHEATING PROBLEM. HMMMM'' UPON FURTHER INVESTIGATION IT WAS FOUND THAT THE TRANS WAS THROWING OF AN OVERHEAT CODE! I'M NOT SURE WHY THAT WAS NOT APPARENT FROM THE BEGINNING. THE LAPTOP SHOWED THE TRANS TEMP AT 270!. NO WAY! SO UP ON THE LIFT, AND PHYSICALLY CHECK THE TRANS TEMP AND FLUID TEMP. WELL, 160 ALL DAY LONG! TURNS OUT THAT THE THERMO BYPASS WAS FAULTY AND WAS MISINFORMING THE PCM THAT THE TRANS WAS OVERHEATING AND THE PCM WAS LOCKING UP THE FAN CLUTCH TO PULL MORE AIR TO COMPENSATE. REPLACED THE THERMO BYPASS AND SO FAR PROBLEM SOLVED. TO DO THIS YOU MUST DROP THE TRANS PAN AND REMOVE THE VALVE BODY AS THE THERMO BYPASS IS LOCATED IN THE VALVE BODY. *TR
Power train, Electrical system, Sep 13, 2010
ELECTRONIC THROTTLE BODY IN MY 2007 NEEDS TO BE REPLACED. I HAVE NOT HAD THE CAR LONG ENOUGH TO HAVE THIS PROBLEM. I HAVE BEEN TOLD THIS NEEDS TO BE REPLACED AT A HIGH COST. *TR
Power train, Equipment, Jun 30, 2010
I HAVE A 2007 FOR EXPLORER. WHILE I WAS DRIVING ON THE INTERSTATE THE VEHICLE WENT FROM 65 MPH TO 20 MPH. I TOOK THE VEHICLE TO THE FORD DEALER WHO ADVISED THAT THE TRANSMISSION WENT OUT. THAT THIS IS A KNOW ISSUE WITH THE EXPLORER FROM 2002 TO 2008. I CONTACTED SIX OTHER INDEPENDENT TRANSMISSION SHOPS WHO ALSO ADVISED THAT THIS IS A KNOW ISSUE FOR FORD EXPLORERS YEAR 2002 TO 2008. I THEN CONTACTED FORD CUSTOMER RELATIONSHIP CENTER 800-392-3673 WHO ADVISED THAT EVEN THOUGH ITS A KNOW ISSUE WITH FORD THAT ONLY DEALER REPAIR REPORTS COUNT TOWARDS A RECALL WITH NHTSA NOT INDEPENDENT TRANSMISSION COMPANY'S REPAIR OF THE PROBLEM. I EXPLAINED TO THEM THAT I HAD A TWO YEAR OLD IN THE VEHICLE WITH ME NOT ONLY MY LIFE WAS IN DANGER BUT A CHILD ALSO. THE RESPONSE FROM FORDS CUSTOMER SERVICE GROUP WAS REGARDLESS NO ONE GOT HURT. *TR
Power train, Apr 13, 2010, crash
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES BUT THE VEHICLE WAS NOT IN DRIVABLE CONDITION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE TRANSMISSION FLUID WAS ADDED TO ALLOW THE VEHICLE TO SHIFT PROPERLY. THE CONTACT NOTICED SIMILAR TRANSMISSION PROBLEMS A MONTH LATER SO THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE TRANSMISSION OVERHAUL AND THROTTLE POSITION SENSOR WERE REPLACED. AFTER THE REPAIRS, THE VEHICLE WAS PARKED ON HILL AND IT SUDDENLY ROLLED DOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 21,900.
Service brakes, Hydraulic, Power train, Mar 10, 2010
ALMOST FROM DAY ONE I THOUGHT THERE WAS A TRANSMISSION PROBLEM. FORD NEVER INFORMED ME, SO I WAITED UNTIL IT WAS NOTICEABLE ENOUGH TO DROP IT OFF AT A FORD DEALERSHIP FOR REPAIR. WHEN COMING TO A STOP THE TRANSMISSION KICKED AS IF SOMEONE HAD RUN INTO THE BACK OF US OR THE TRANSMISSION WOULD UNEXPECTEDLY LUNGE THE SUV FORWARD AS IT CAME TO A STOP. THE CONSUMER STATED IN ORDER FOR THE DEALERSHIP TO FIX THE PROBLEM, THEY HAD TO REPROGRAM AND REPLACE THE BAD SOFTWARE PART WITH A NEW SOFTWARE PART. EVEN THOUGH THE TRANSMISSION WAS REPROGRAMMED, THE CONSUMER WAS INFORMED THE PROBLEM MOST LIKELY WOULD RETURN. THE CONSUMER ALSO STATED THERE WAS A PROBLEM WITH THE BRAKES. UPDATED 04/07/10.
Power train, Aug 25, 2009
WHEN I BRAKE MY EXPLORER CAR JOLTS FORWARD LIKE I'VE BEEN REAR ENDED. *TR
Power train, Interior lighting, Jun 23, 2009
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS NO LIGHT INDICATION ON THE GEAR SHIFTER. AT NIGHT, HE IS UNABLE TO TELL WHETHER THE VEHICLE IS IN PARK, NEUTRAL, OR DRIVE. HE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THERE WERE NO ELECTRICAL BOLTS IN THE VEHICLE BECAUSE IT WAS DESIGNED IN THAT MANNER. THE CONTACT CALLED NUMEROUS DEALERS AND THEY ALL CONFIRMED THAT THE VEHICLE WAS MANUFACTURED IN THIS MANNER. THE FAILURE MILEAGE WAS 36,000 AND CURRENT MILEAGE WAS 37,000.