2007 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 208 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Explorer model years with reports.
Of the 2007 reports, 11 involved a crash and 5 involved a fire. 9 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
SteeringApr 25, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE TWO BOLTS THAT ATTACH THE STEERING GEAR ASSEMBLY TO THE FRAME MAY HAVE BEEN OVER-TIGHTENED. THIS CONDITION COULD RESULT IN ONE OR BOTH OF THE BOLTS FRACTURING, CAUSING THE STEERING GEAR TO BECOME LOOSE.
THIS CONDITION COULD CAUSE "CLUNKING" NOISE WHEN STEERING AS WELL AS DECREASED STEERING EFFECTIVENESS POTENTIALLY RESULTING IN A CRASH.
DEALERS WILL REPLACE BOTH THE STEERING GEAR ASSEMBLY MOUNTING BOLTS AND NUTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 07V181000 on NHTSA.gov
Representative owner complaints
208 reports, newest first.
Tires, Wheels, Aug 19, 2012
DRIVING 40 MPH WHEN LOW PRESSURE WARNING CAME ON. CHECK TIRE IN ONE THE PRESSURE WAS 25 PSI. THIS HAS HAPPEN OVER 7 TIMES ON THE TIRES . IT HAS COST ME OER $250 TO FIX ALL TIRES. NOBODY SEEMS TO KNOW WHY. I BOUGHT THE FORTERA TRIPLETHREAD TIRE SEEMING THERE WERE THE BEST. NOW I HAVE 30000 MILES ON TIRES AND THE TIRE PLACE SAUS I HAVE ABOUT A YEAR ON THEM . TO THIS DAY I AM STILL HAVING LOW PRESSURE WARNINGS COME UP MONTHLY. THE TIRE PLACE WHERE I WENT SAID TO PUT EXTRA AIR IN TIRES AN KEEP DOING THAT TILL I GET NEW TIRES.DON'T KNOW WHAT TO DO? ..... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Wheels, Aug 15, 2012
TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL BEGAN SHAKING AND CONTACT WAS UNABLE TO TURN WHEEL. THE CONTACT STOPPED ON THE EMERGENCY LANE AND THE FRONT PASSENGER SIDE WHEEL FELL OFF. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE LUG NUTS CAME OFF, AND WAS POSSIBLY DUE TO SOMEONE NOT ADJUSTING THEM APPROPRIATELY. THE FAILURE RECURRED AND THE FRONT DRIVER SIDE WHEEL MOVED UNSTEADILY, AND ALMOST CAME OFF. THE CONTACT STATED THAT THE LUG NUTS CAME OFF AGAIN. THE DEALER HAS NOT INSPECTED THE VEHICLE FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 123,000. THE FAILURE MILEAGE WAS 80,000.
Service brakes, Hydraulic, Vehicle speed control, Jul 28, 2012
I WAS COASTING UP TO A STOP LIGHT AND BEGAN APPLYING THE BRAKES. THE BRAKES DID NOT SEEM TO BE STOPPING THE CAR AND I REALIZED THAT THE ENGINE WAS RUNNING AT 3000 RPMS WHILE MY RIGHT FOOT WAS APPLYING THE BRAKES. SO THE ACCELERATION OCCURRED AFTER APPLYING THE BRAKES. I WAS ABLE TO GET THE CAR TO A STOP AND PUT IT INTO PARK WITHOUT HITTING THE CAR IN FRONT OF ME. I TURNED OFF THE IGNITION IMMEDIATELY AFTER STOPPING AND HAD THE CAR TOWED TO THE DEALERSHIP. I WILL NOT HAVE AN ANSWER FROM THEM BEFORE MONDAY. *TR
Vehicle speed control, Electronic stability control (ESC), Service brakes, Jun 3, 2012
THIS ISSUE IS ONE WHERE A DANGEROUS SITUATION OCCURS WITHOUT WARNING AND HAS NOT BEEN REPEATABLE ON DEMAND. NORMALLY, THIS OCCURS ON FLAT, DRY, PAVED ROAD AT SPEED OF UNDER 30MPH. THE "TRACTION CONTROL" LIGHT ON THE DASH COMES ON, THE BRAKES BEGIN TO HAMMER, MAKING THE PEDAL UNRESPONSIVE, AND THE STEERING BECOMES VERY HARD TO MOVE, PULLING THE VEHICLE TO THE RIGHT. AFTER THE VEHICLE COMES TO A STOP (OF ALMOST TO A STOP)... PRESSING AND HOLDING THE "TRACTION CONTROL" LIGHT/BUTTON RESOLVES THE PROBLEM, AT LEAST UNTIL THE NEXT OCCURRENCE, WHICH COULD BE DAYS, WEEKS OR MONTHS LATER. VISITS TO VARIOUS FORD MOTOR COMPANY DEALERSHIPS HAVE RESULTED IN "NOTHING FOUND" -- THEY ALWAYS SAY THAT THE PROBLEM DIDN'T HAPPEN WHILE THEY HAD THE CAR AND THAT NO CODES WERE FOUND IN ANY OF THE CAR'S SYSTEMS. AS OF TODAY, THE CAR IS AT JOE MYERS FORD, HOUSTON, TX WHERE THIS SAME SCENARIO HAS PLAYED OUT. *TR
Engine and engine cooling, Electrical system, Apr 8, 2012
A/C COMPRESSOR FAILED WHEN VEHICLE WAS 38 MONTHS OLD WITH 92,000 HIGHWAY MILES. REPAIR COST WAS $1500+ AND FORD COULDN'T EXPLAIN WHY IT HAD FAILED SO SOON. AFTER ONLY 17 MONTHS AND 21,000 MILES, IT FAILED AGAIN AND WAS REPLACED UNDER THE 2-YEAR WARRANTY ON THE FIRST REPLACEMENT. *TR
Engine and engine cooling, Mar 22, 2012, fire
TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHEN SHIFTED INTO REVERSE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS LOCATED AT THE RADIATOR, WHICH WAS REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE BEGAN TO LOSE POWER ABNORMALLY WHILE DRIVING 55 MPH. A WARNING LIGHT WAS ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO TO THE DEALER AND THE INSPECTED. THE DEALER ADVISED THAT THE ENGINE INTAKE HAD SEVERAL COMPONENTS THAT WERE FOUND MELTED ABNORMALLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 56,000.
Power train, Vehicle speed control, Seats, Mar 12, 2012
WHILE DRIVING VEHICLE AT ANY SPEED, IF YOU HIT A BUMP, THE SEAT WILL RETRACT (MOVE AWAY FROM) THE CONTROLS. THE SEAT WILL MOVE ALL THE WAY BACK TO THE "EXIT THE VEHICLE" MODE. WHEN APPROACHING A STOP SIGN OR STOP LIGHT, IF YOU HIT A BUMP, AND YOUR FOOT IS ON THE BRAKE, THE SEAT WILL RETRACT FROM THE STEERING WHEEL, ALL THE WAY BACK. THE SEAT MOVES BACK AT ABOUT THE SAME RATE YOU ARE APPLYING BRAKING PRESSURE. IF YOU ARE NOT PAYING ATTENTION, YOU COULD EASILY REAR END SOME ONE. WHEN TURNING OFF A STREET, YOU HIT THE CURB DRAIN ALONG SIDE ALL BUSINESS ENTRANCES OF THE ROAD, THE SEAT MAY MOVE BACK AND FORTH SEVERAL SHORT TIMES, CAUSING YOU TO HIT THE THROTTLE FAST WHILE COMING INTO A PARKING LOT OR IT MAY CAUSE TO TAKE YOUR FOOT COMPLETELY OFF THE ACCELERATOR WHILE TURNING. I WAS DRIVING IN A BLIZZARD ON BAD ROADS AND FOR WHATEVER REASON, RIGHT HAND TURNS CAUSED THE SEAT TO MOVE AWAY FROM THE GAS PEDAL. WHICH IS DANGEROUS WHEN YOU HAVE A CAR MOVING UP FROM BEHIND. VERY DANGEROUS. BEEN TO FORD FOR A FIX, IT LASTED ONE MONTH BEFORE IT STARTED BACK UP. MY WARRANTY HAS EXPIRED AND NO FURTHER ATTEMPT TO REPAIR HAS BEEN MADE. FORD IS AWARE OF THE ISSUE. *TR
Tires, Wheels, Dec 4, 2011
TIRE VALVE STEMS FAILED EVENTUALLY ON ALL 5 TIRES. GRADUALLY ON EACH TIRE OVER TIME AND SOMETIMES AT HIGHWAY SPEEDS. 1 TIRE WAS RUINED AND HAD TO BE REPLACED WITH HALF IT'S TREAD LIFE LEFT. I DID REPLACED ALL VALVE STEMS AT MY EXPENSE. TOTAL $140.00 1 NEW TIRE 5 STEMS. I FEEL FORD SHOULD HAVE NOTIFIED ME OF THE DEFECT FOR THE SAFETY OF MY FAMILY AND ME. I WAS NOT NOTIFIED BY FORD OF THE STEM VALVE FAILURE. I PURCHASED THE VEHICLE AT A FORD DEALER USED IN 2009. *TR
Engine and engine cooling, Nov 25, 2011
LEAKING RADIATOR AT 42,000 MILES. VERY COMMON WITH THIS MODEL EXPLORER. *TR
Structure, Nov 23, 2011
TL* THE CONTACT OWNS A 2005 FORD EXPLORER. THE CONTACT STATED THAT THE HINGE ON THE REAR LIFTGATE WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
Tires, Wheels, Oct 18, 2011
THIS VEHICLE CONSISTENTLY HAD ISSUES WITH AIR PRESSURE IN THE TIRES. IT HAD A AUTO DETECT SYSTEM, BUT ON A REGULAR BASIS THE WARNING LIGHT WOULD COME ON FOR LOW AIR. THIS HAPPENED EVERY COUPLE OF MONTHS FOR THE LIFE OF THE VEHICLE. THE VEHICLE ALSO HAD EXTREME TIRE WEAR. TIRES WERE ROTATED EVERY 6,000 MILES AS RECOMMENDED AND REPLACEMENT TIRES WERE PURCHASED FAR TOO OFTEN DUE TO UNEVEN WEAR. *TR
Electrical system, Structure, Oct 18, 2011
WATER IS LEAKING THROUGH THE SWITCH FOR THE INTERIOR DOME LIGHT IN THE DRIVER'S COMPARTMENT OF THE VEHICLE. VEHICLE HAS A SUNROOF NOT SURE IF THAT IS WHERE IT'S COMING FROM OR NOT. SEARCHED ONLINE AND FOUND A TSB FOR THIS. TSB 07-20-6 WATER LEAK IN HEADLINER / DOME LAMP AREA - REVISED *TR
Structure, Sep 8, 2011
TL* THE CONTACT OWNS A 1997 FORD EXPLORER. THE CONTACT NOTICED THAT THE ENTIRE FRAME WAS RUSTED. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED HER NOT TO DRIVE THE VEHICLE BECAUSE IT WAS UNSAFE. THE VEHICLE WAS DEEMED NON-REPAIRABLE. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
Service brakes, Hydraulic, Jul 25, 2011
WAS APPROACHING A RED LIGHT AND APPLIED PRESSURE TO BRAKE PEDAL. THE BRAKE PEDAL HAS HARD AND WOULDN'T DEPRESS. THE ABS AND TRACTION CONTROL LIGHTS CAME ON AND THE VEHICLE CONTINUED THROUGH THE RED LIGHT. FORTUNATELY THERE WAS NO ONE IN FRONT OF ME OR ANY CROSS TRAFFIC. RELEASING THE BRAKE PEDAL AND REAPPLYING WITH THE ABS AND TRACTION CONTROL LIGHTS ON THE VEHICLE WAS FINALLY ABLE TO STOP. CAREFULLY DROVE THE VEHICLE HOME AND HAD IT TOWED TO THE DEALER THE FOLLOWING MORNING. DEALER DIAGNOSED IT AS THE FRONT HUBS BEING DEFECTIVE. THE HUB BEARINGS WERE SO LOOSE THAT THE ABS SENSOR AND SPEED RING WERE NOT IN CLOSE PROXIMITY TO EACH OTHER. DEALER REPLACED HUBS AND VEHICLE IS NOW FUNCTIONING PROPERLY. *TR
Power train, Jun 4, 2011
VEHICLE HAS STARTED TO ROLL AWAY WHEN IN PARK. TOOK IN FOR SERVICE AND REPORTED TO DEALER. THEY CLAIM THEY CAN FIND NOTHING WRONG. THIS HAS HAPPENED 5 TIMES. *TR
Air bags, May 10, 2011
TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT SUDDENLY ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DID NOT PROVIDE ANY ASSISTANCE TO THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Wheels, May 9, 2011
ON APRIL 25, 2011 AT A APPROXIMATELY 10 AM, MY WIFE AND I WERE TRAVELING IN OUR 2007 EXPLORER GOING SOUTHBOUND ON RT 5 PASSING STOCKTON CA. I WAS DRIVING; MY WIFE WAS IN THE FRONT PASSENGER SEAT. WE WERE IN THE MIDDLE LANE OF THIS 3 LANE HIGHWAY IN MODERATE 75 MPH TRAFFIC AND ABOUT MILE NORTH OF EXIT #473 WHEN SUDDENLY AND WITHOUT ANY PREVIOUS WARNING (SUCH AS THE WAY A VEHICLE HANDLES WHEN A TIRE IS GOING FLAT OR A WHEEL IS COMING LOOSE), THERE WAS A LOUD BANG ACCOMPANIED BY HIGH VIBRATION AND A LOUD RUMBLING NOISE LIKE A TIRE BLOWOUT. THE NOISE AND VIBRATION LASTED A SECOND OR SO, THEN STOPPED FOR A SECOND OR SO, THEN RESUMED AGAIN FOR ANOTHER SECOND OR SO AFTER WHICH THE VIBRATION STOPPED AND THE LOUD RUMBLING NOISE WAS REPLACED BY A LOUD STEADY SCRAPING/GRINDING NOISE. I GOT ONTO THE SHOULDER OF THE HIGHWAY IN ABOUT 15 SECONDS. DURING THIS I HAD NO SIGNIFICANT DIFFICULTY IN STEERING OR CONTROLLING THE EXPLORER. THE PASSENGER SIDE REAR WHEEL HAD COME OFF. ALL 5 LUG BOLTS WERE FRACTURED THROUGH AND ALL BUT THEIR SHORT PORTIONS THAT ARE THREADED INTO THE HUB, WERE MISSING. A LONG SKID MARK FROM THE #2 LANE OVER TO THE SHOULDER WAS DONE BY THE REAR WHEEL'S STABILIZER FRAME AND ASSOCIATED LINKAGES HAVING BEEN SCRAPED OVER THE PAVEMENT. THE LAST TIME THE LUG BOLTS AND LUG NUTS ON THIS WHEEL WERE REMOVED AND REINSTALLED WAS OVER 8,000 MILES AGO WHEN THE BRAKES WERE INSPECTED. THE TORQUES ON THE LUG NUTS ON THE REMAINING 3 WHEELS WERE NOW MEASURED AND FOUND TO BE PER EXPLORER SHOP MANUAL SPECIFICATIONS. I AM CONCERNED ABOUT THE SAFETY OF THE LUG BOLTS IN OTHER VEHICLES THAT HAVE SIMILAR LUG BOLTS FROM THE SAME BATCH AS IN MINE. I HAVE THE HUB WITH THE PORTIONS OF THE FRACTURED LUG BOLTS STILL THREADED INTO IT, AND IT IS AVAILABLE FOR EXAMINATION BY NHTSA IF THAT WILL HELP IN DETERMINING IF A MORE WIDESPREAD LUG BOLT SAFETY ISSUE EXISTS. *TR
Electrical system, Apr 15, 2011
4/15/2011 2:00 P.M. TRIED KEY IN IGNITION DIDN'T WANT TO GO IN IGNITION AT FIRST, THEN IT WENT IN BUT WOULD NOT TURN. CANNOT GET THE KEY TO TURN IN THE IGNITION. WIGGLED THE STEERING WHEEL, THEN IT "LOCKED". TRIED TO MOVE THE SHIFTING GEAR FROM PARK, CANNOT MOVE IT. VEHICLE WAS IN FOR REPAIR/REPLACEMENT OF SHIFTING GEAR ON/AROUND 3/17/2011. AT THAT TIME WAS TOLD THAT THIS WAS NOT COVERED UNDER MY "EXTENDED WARRANTY" THAT WAS PURCHASED WHEN THE VEHICLE WAS PURCHASED. CALLED LOCAL DEALER WHO AGREE TO CALL ROADSIDE SERVICE FOR ME SINCE I NEEDED TO MAKE ARRANGEMENTS FOR A RIDE (AND A RIDE FOR 3 OTHER PEOPLE THAT WERE SUPPOSED TO BE RIDING WITH ME). LOCAL DEALER TOOK MY CELL PHONE NUMBER AND LET ME KNOW I WOULD GET A CALL BACK. THIS WAS ON 4/15/2011 APPROXIMATELY 2 P.M. HAD TO LEAVE FOR APPOINTMENT, DIDN'T RETURN UNTIL AROUND 9:00 P.M. NO CALL FROM ROADSIDE ASSISTANCE HAD BEEN RECEIVED. HAD CELL PHONE SERVICE THE ENTIRE TIME. CALLED THEM MYSELF AROUND 9:30 P.M. THEY HAD NO RECORD OF THE CALL FROM EARLIER IN THE DAY WHICH REFERENCED MY CELL PHONE NUMBER. IF THE TOW HAD BEEN ARRANGED EARLIER, IT COULD HAVE BEEN AT THE DEALER BEFORE THEY CLOSED ON FRIDAY. IF I HAD KNOWN THIS WOULDN'T HAPPEN (THE TOW), I WOULD HAVE CALLED MY OWN TOWING COMPANY TO DO IT. HORRIBLE SERVICE! :) SO WE WERE SUPPOSED TO LEAVE FOR VACATION ON MONDAY, BUT NOT SURE WHAT WILL HAPPEN NOW WITH ONLY A SMALL VEHICLE TO USE FOR 4 PEOPLE AND 4 SUITCASES! NOT SURE IT WILL BE FEASIBLE. ROADSIDE ASSISTANCE SAYS THE VEHICLE WILL BE DELIVERED TO DEALER TOMORROW. WAITING TO HEAR WHAT THE DEALER HAS TO SAY, BUT BASED ON PAST EXPERIENCE AM NOT VERY OPTIMISTIC. I FEEL THIS PROBLEM DIRECTLY RELATES TO THE REPLACEMENT OF THE GEAR SHIFTER (WHICH I DON'T THINK NEEDED TO HAPPEN IN THE FIRST PLACE). ALSO JUST RECENTLY NOTICED THAT THE CONSOLE AROUND THE RADIO AND THE HEAT DUCT WAS LOOSE.
Suspension, Power train, Wheels, Mar 22, 2011
CAR WAS PARKED AND UPON RETURNING TO VECHICLE ATTEMPTED TO SHIFT FROM PARK TO DRIVE. BRAKE WAS ENGAGED, BRAKE LIGHTS WERE ON HAD DIFFICULTY SHIFTING, COULD NOT GET THE VEHICLE IN DRIVE. AFTER ABOUT 3 ATTEMPTS, IT WORKED. CALLED DEALER ON THE FOLLOWING MONDAY SINCE THIS WAS A SAT. NITE. SCHEDULED DIAGNOSTICS FOR 3/17/11. KEPT HAVING THIS ISSUE INTERMITTENTLY (MORE OFTEN THEN NOT) UNTIL DROP OFF. VEHICLE AROUND 8:00 A.M. WAS NOTIFIED AROUND 2 P.M. THAT ALL DIAGNOSTICS POINT TO THE SHIFTING LEVER NEEDS TO BE REPLACED AND THAT THIS REPAIR ($435) WAS NOT COVERED UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED AT THE TIME OF SALE. I WAS BASICALLY TOLD IT WAS "BUMPER TO BUMPER" COVERAGE. LEFT THE VEHICLE AT THE DEALER AS I WAS LEAVING FOR A BUS. TRIP ON 3/19/11. CALLED FORD CUSTOMER CARE (CALLED AT LEAST THREE TIMES BETWEEN THURSDAY AFTERNOON AND TUESDAY). FINALLY REACHED THE REP THAT MY ISSUE HAD BEEN ESCALATED TO ON 3/22/11. TOLD HIM THAT I WAS LOOKING FOR A "GOODWILL" REPAIR ON BEHALF OF FORD MOTOR CO. I FELT THAT THIS ISSUE SHOULD HAVE BEEN COVERED UNDER THE EXTENDED WARRANTY, OTHERWISE, WHY WOULD PEOPLE BUY THE EXTENDED WARRANTY IF THEY COULDN'T COUNT ON IT COVERING ANYTHING? FINAL RESOLUTION WAS THAT THEY WOULD CONTACT THE DEALERSHIP TO MAKE THE REPAIR, I WOULD PAY THE $50 DEDUCTIBLE THAT I WOULD HAVE HAD TO PAY HAD THE WARRANTY COVERED THE SERVICE. I WAS BASICALLY TOLD "DON'T EXPECT THAT THE NEXT TIME SOMETHING LIKE THIS HAPPENS THAT YOU CAN CALL FORD AND THEY WILL TAKE CARE OF IT." THE BOTTOM LINE IS I AM SATISFIED THAT IT IS BEING REPAIRED FOR THE $50 DEDUCT. HOWEVER, I AM VERY DISAPPOINTED THAT I NEEDED TO "JUMP THROUGH HOOPS" TO GET THIS ACCOMPLISHED. I BELIEVE THAT THE DEALERSHIP SHOULD HAVE WORKED WITH FORD ON MY BEHALF TO GET THIS TAKEN CARE OF. ABOUT 6 MONTHS PRIOR TO THIS THERE WERE FRONT END AND WHEEL ISSUES WITH THIS VEHICLE.
Power train, Mar 22, 2011
MY WIFE WAS DRIVING DOWN THE STREET AND WITHOUT WARNING THE CAR STOPPED ACCELERATING WHEN SHE TRIED DRIVING. SHE WAS ABLE TO COAST ACROSS 2 LANES WITH HAZARDS ON AND PARK THE CAR. A LOCAL SHOP SAYS THE TRANSMISSION IS FRENCH AND IS KNOWN TO HAVE ISSUES OF FAILURE. TOTAL REPAIR WILL BE $2900 WITH AN AMERICAN MADE TRANSMISSION WITH A 100K MILE WARRANTY. *TR
Engine and engine cooling, Feb 26, 2011
WE HAVE A 2007 FORD EXPLORER. THE RADIATOR STARTED LEAKING AT JUST OVER 36,000 MILES. UPON RESEARCHING THE ISSUE, WE FOUND OUT THAT THIS IS AN ONGOING PROBLEM WITH THE FORD EXPLORER AND FORD WILL NOT DO ANYTHING ABOUT IT. FORD NEEDS TO STEP UP TO THE PLATE AND FIX THE RADIATORS, SINCE THERE IS A FLAW ISSUE WITH THEM. FORD NEEDS TO BE MADE TO REPLACE THE DEFECTIVE RADIATORS AND CORRECT THE PROBLEM SO IT DOES NOT CONTINUE TO HAPPEN. *TR
Power train, Feb 17, 2011
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS NOT ACCURATELY SHIFTING GEARS AND THE VEHICLE WOULD ACCELERATE BACKWARDS WHILE IN DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONCLUDED THAT THEY NEEDED TO REPROGRAM THE TRANS MEMORY TO UPDATE CALIBRATION FOR CONVERTER LOCKUP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 11/28/11
Electrical system, Jan 13, 2011, fire
I WAS SHOVELING THE DRIVEWAY AND WANTED TO SHOVEL UNDER MY VEHICLE SO I STARTED IT TO PULL IT INTO THE GARAGE. THE ICE WAS THICK ON THE WINDSHIELD SO I PUT THE DEFROST ON AND LET IT RUN TO WARM UP. I SHOVELED THE DRIVEWAY A BIT MORE THEN AFTER ABOUT 90 SECONDS DECIDED I WOULD JUST SCRAPE THE ICE SO I COULD GET IT IN THE GARAGE. I OPENED THE DRIVER'S SIDE DOOR TO GRAB MY ICE SCRAPER AND SAW BLACK SMOKE COMING FROM THE PASSENGER SIDE FLOOR UNDER THE DASHBOARD. I GRABBED THE CAR KEYS AND RAN TO THE OTHER SIDE OF THE VEHICLE. I OPENED THE PASSENGER SIDE DOOR AND SAW LIQUID FLAMES DRIPPING TO THE FLOOR BUT NOT CATCHING IT ON FIRE YET. I CALLED 911 IMMEDIATELY AT 8:56AM AND RAN ACROSS THE STREET TO MY NEIGHBOR'S HOUSE. AT 9:06AM THE VEHICLE (FIRST VIDEO) IS COMPLETELY ENGULFED IN FLAMES. THE FIRE DEPARTMENT SAID IT WAS AND ELECTRICAL PROBLEM. THE VEHICLE WAS PURCHASE 10/12/2010 WITH JUST OVER 52,000 MILES. THE FIRE OCCURRED ON 1/10/2011 WITH JUST UNDER 55,000 MILES. *TR
Suspension, Tires, Jan 3, 2011
TL* THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE CONTACT NOTICED THAT THE VEHICLE ROAD PERFORMANCE WAS EXTREMELY POOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE DEALER REPLACED THE FOUR TIRES AT THE MANUFACTURES EXPENSE. RECENTLY, THE CONTACT STATED THAT THE TIRES EXHIBITED PREMATURE WEAR AND STATED THAT THE TIRES WOULD NEED TO BE REPLACED AGAIN AFTER ONLY RIDING ON THEM FOR EIGHTEEN MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CONSUMER HAS PURCHASED THREE SETS OF TIRES. UPDATED 04/29/11
Interior lighting, Jan 1, 2011
INSIDE INTERIOR LIGHTS FAILING TO TURN OFF AFTER VEHICLE IS STARTED THEN COMING ON AT RANDOM TIMES WHILE DRIVING,NOT SUCH A DISTRACTION DURING DAYLIGHT HOURS BUT AT NIGHT I FEEL ITS A DANGEROUS SITUATION. *TR