2007 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 208 owner complaints filed for this model year. This is the 20th highest complaint count among 26 Explorer model years with reports.
Of the 2007 reports, 11 involved a crash and 5 involved a fire. 9 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Visibility, glass, side/rearDec 11, 2007
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
Campaign 07E104000 on NHTSA.gov
SteeringApr 25, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE TWO BOLTS THAT ATTACH THE STEERING GEAR ASSEMBLY TO THE FRAME MAY HAVE BEEN OVER-TIGHTENED. THIS CONDITION COULD RESULT IN ONE OR BOTH OF THE BOLTS FRACTURING, CAUSING THE STEERING GEAR TO BECOME LOOSE.
THIS CONDITION COULD CAUSE "CLUNKING" NOISE WHEN STEERING AS WELL AS DECREASED STEERING EFFECTIVENESS POTENTIALLY RESULTING IN A CRASH.
DEALERS WILL REPLACE BOTH THE STEERING GEAR ASSEMBLY MOUNTING BOLTS AND NUTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 07V181000 on NHTSA.gov
Representative owner complaints
208 reports, newest first.
Visibility, Jun 4, 2009
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT HEARD A RUMBLING NOISE WHENEVER HE ROLLED DOWN THE REAR WINDOWS. WHILE DRIVING VARIOUS SPEEDS WITH THE WINDOWS DOWN, THE VEHICLE VIBRATES SEVERELY. THE DEALER STATED THAT THERE WAS A DESIGN DEFECT, BUT COULD NOT REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 34,012.
Air bags, May 14, 2009, crash
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE IDLING AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 35-40 MPH. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER CHILD BOTH EXPERIENCED PAIN IN THEIR BODIES DUE TO THE CRASH, BUT WAS UNAWARE IF THE OTHER DRIVERS WERE INJURED. A POLICE REPORT WAS FILED. THE DEALER STATED THAT THEY WOULD NOT INSPECT HER VEHICLE UNLESS THE AIR BAG LIGHT WAS ILLUMINATED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 27,676. UPDATED 06/11/09. *LJ UPDATED 06/11/09.*JB
Structure, Jan 30, 2009
THERE IS A NEW DESIGN TO HAVE THE INTERIOR DOOR HANDLE AT THE TOP OF THE DOOR PANEL. IT IS VERY CLOSE TO THE STEERING COLUMN. THE PAINT THAT IS ON THE HANDLE IS CHIPPING OFF DUE TO WATCHES AND JEWELRY RUBBING IT. THIS LOOKS TACKY. IT IS A BRAND NEW VEHICLE AND IS ALREADY SHOWING SCRATCHES AND WEAR. *TR
Tires, Jan 20, 2009
TIRE INSPECTION REVEALED SIGNIFICANT SIDE WALL DETERIORATION AT THE BEAD. THE TIRE WAS STILL HOLDING AIR, HOWEVER, THE CONDITION OF THE SIDE WALL & BEAD INDICATED CATASTROPHIC FAILURE WAS IMMINENT. THE TIRE WAS REMOVED FROM SERVICE. THIS IS THE THIRD TIRE TO EXHIBIT BEAD & SIDE WALL DETERIORATION FOR THIS VEHICLE, TIRE BRAND/MODEL, AND DOT NUMBER. THE TIRE CARCASS HAS BEEN RETAINED FOR INSPECTION UNTIL JUNE 30 2009. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES081003.GZ*TR
Tires, Jan 20, 2009
WHILE TRAVELING AT HIGHWAY SPEED OF 70-MPH ON SMOOTH PAVEMENT I EXPERIENCED A TIRE BLOWOUT. NO ROAD HAZARD WAS NOTED. THE TIRE EXHIBITED SIGNIFICANT SIDE WALL DETERIORATION AT THE BEAD AND THE PERPENDICULAR SITE WALL SEPARATION. THE SIDE WALL SEPARATED FROM THE BEAD FOR APPROXIMATELY ONE QUARTER OF THE DIAMETER. THIS IS THE SECOND INCIDENT FOR THIS VEHICLE, TIRE BRAND/MODEL, AND DOT NUMBER. THE TIRE CARCASS HAS BEEN RETAINED FOR INSPECTION UNTIL JUNE 30 2009. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES081001.GZ. *TR
Tires, Jan 20, 2009
WHILE TRAVELING AT ABOUT 30-MPH ON SMOOTH PAVEMENT I EXPERIENCED TIRE FAILURE. NO ROAD HAZARD WAS NOTED. WHEN I REMOVED THE FAILED TIRE I WAS SHOCKED BY THE EXTENT OF SIDE WALL DETERIORATION AT THE BEAD AND THE PERPENDICULAR SITE WALL SEPARATION. THE SIDE WALL SEPARATED FROM THE BEAD FOR APPROXIMATELY ONE QUARTER OF THE DIAMETER. TIRES: GOODYEAR FORTERA HL P235/70R16 PHOTOS MAY BE DOWNLOADED AT: HTTP://WHATLLAMA.COM/TIREPHOTOS/TIRES080703.GZ. *TR
Tires, Dec 3, 2008
WHILE DRIVING TIRE WENT SUDDENLY FLAT AND TIRE SHREDDED (2ND TIME ONE OF MY FORD EXPLORERS WENT FLAT OR LOW PRESSURE). TOOK TIRE TO A DEALER WAS NOT NOTIFIED OF ANY RECALLS OR KNOWN VALVE STEM PROBLEMS. WANTED TO CHARGE TOO MUCH FOR REPLACEMENT ,SO TOOK TIRE TO 3RD PARTY VENDOR AND HAD IT REPLACED FOR $204.50. THEY ALSO DID NOT INFORM ME ANY STEM ISSUES AT THE 3RD PARTY...............TO DATE 12/03/08 HAD ANOTHER LOW PRESSURE SIGNAL WENT STRAIGHT TO THE CLOSEST TIRE SHOP. IT WAS THERE THEY INFORMED ME OF A KNOWN FORD VALVE PROBLEM CRACKING. REPLACED 3 STEMS WHICH 2 WERE CRACKED THE 3RD ONE WAS NOT. THE FORTH I LEFT ALONE DUE TO BEING REPLACED ALREADY BY 3RD PARTY VENDOR BACK IN SEPTEMBER. *TR
Tires, Nov 25, 2008
I HAVE AN 2007 EXPLORER THAT ON THREE DIFFERENT OCCASSIONS( FIR=ST TWO WERE NOT PUT INTO COMPUTER AS BEING DONE BY FORD DEALERSHIP AND BIG TEN TIRES AND THEY DIDN'T CHARGE ME), LAST TIRE THAT HAS HAD VALVE STEM NEEDING TO BE REPLACED (TOTAL OF THREE DIFFERENT TIRES ON MY CAR) ,REPLACED AT BIG TEN TIRE AND I HAD TOLD THE PERSON HOW STRANGE IT WAS THAT THREE OF MY FOUR TIRES HAD TO HAVE VALVE STEM REPLACEMENTS. I WANT FORD TO STEP UP AND RECALL THE TIRES SO WE CAN GET THESE REPLACED FOR FREE AND GET MONEY BACK FOR LAST TIME I HAD TO GET IT REPLACED. NO INJURIES OR BLOW OUTS BUT ITS JUST A MATTER OF TIME AND I TAKE MY 2YR OLD GRANDDAUGHTER AND 10 YR OLD DAUGHTER IN THIS CAR, I WORRY ABOUT WHAT MIGHT HAPPEN. HOW MANY DEATHS AND CRASHES FROM THESE DEFECTIVE VALVE STEMS FROM CHINA HAVE TO CAUSE MAJOR DAMAGE TO FAMILIES BEFORE THEY DO SOMETHING ABOUT THEM? *TR
Visibility, Nov 22, 2008
CANNOT DRIVE SAFELY AT NIGHT WITH THE HEATED WINDSHIELD IN MY 2007 FORD XLT EXPLORER THAT I JUST PURCHASED USED TODAY. *TR
Tires, Oct 25, 2008
THE VALVE STEMS ON MY TIRES ARE CAUSING CONSTANT LOW TIRE PRESSURE, TO THE POINT THAT ONE OF MY TIRES NOW HAS A HOLE IN THE SIDE WALL. THE DEALERSHIP WILL NOT HELP, AND I HAVE UNDER 12K MILES ON IT. I'VE BEEN THERE 4 TIMES FOR THIS PROBLEM AND IT HAS NOT BEEN RESOLVED! *TR
Tires, Oct 22, 2008
TIRE VALVE STEMS LEAKING CAUSING CONSTANT LOW TIRE PRESSURE. *TR
Tires, Oct 2, 2008
2007 FORD EXPLORER WITH ORIGINAL FACTORY TIRES. APPROXIMATELY MAY OR EARLY JUNE 2008 MY VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. I DISCOVERED A CRACKED VALVE STEM CAUSING LEAK. DEALER REPAIRED AND ATTEMPTED TO FILE ROAD HAZARD CLAIM. NO PAPERWORK, EXACT DATE OR MILEAGE AVAILABLE. APPROXIMATELY AUG 08, 2008 LOW PRESSURE INDICATOR AGAIN CAME ON. DISCOVERED ANOTHER CRACKED STEM LEAKING AIR ON A DIFFERENT TIRE. VEHICLE MILEAGE WAS APPROXIMATELY 34,700. REPAIRED AT DEALER ON AUG 09 2008 FOR A FEE. INVOICE AVAILABLE. ON SEPT 30, 2008 I READ NEWS REPORT ABOUT DILL VALVE STEM ISSUE (NHTSA ACTION NUMBER : PE08036). INSPECTED TIRES - AND DISCOVERED SAME SPLITTING OF VALVE STEMS AS DEPICTED IN NEWS ARTICLE AND DILL AIR CONTROLS WEB SITE ON THE OTHER TWO REMAINING ORIGINAL EQUIPMENT TIRES. DEALER REPLACED BOTH VALVE STEMS AND REPLACED FOR A FEE. REMOVED VALVE STEMS WITH NO ADDITIONAL DAMAGE AND RETURNED TO ME. INVOICE AVAILABLE AS WELL AS DEFECTIVE VALVE STEMS. SPARE TIRE VISUALLY INSPECTED AND FOUND NO VISIBLE DEFECTS ON STEM. SPARE IS MOUNTED UNDER VEHICLE WITH VALVE FACING UP AGAINST UNDERBODY PROTECTING STEM FROM ELEMENTS. FORD STATEMENT TO NEWS MEDIA INDICATES THAT FORD'S POSITION IS THAT THEIR ORIGINAL EQUIPMENT IS NOT SUBJECT TO SAME ISSUE. I BELIEVE THEY HAVE THE SAME ISSUE. I FIND THAT ALL 4 ORIGINAL EQUIPMENT VALVE STEMS EXHIBITED SAME CRACKING DEFECT AS DILL RECALL. STEMS REPLACED ON OCT 01,2008 SHOW 07 TR414 030 AND 08 TR414 018 AND BOTH HAVE A TRIANGULAR LOGO. AS ALL 4 STEMS WERE REPLACED, THE ONLY ORIGINAL VALVE CAP I HAVE CAME FROM THE SPARE TIRE AND DISPLAYS "TOPSEAL" ,THE NUMBERS 317 AND 630 AND WHAT APPEARS TO BE THE SAME TRIANGULAR LOGO AS IS ON THE VALVE STEMS. I HAVE THE TWO MOST RECENT REPLACED VALVE STEMS AND THE CAP FROM THE FACTORY SPARE IN MY POSSESSION AS WELL AS PHOTOS OF BOTH (NUMBERS AND DAMAGE) THAT CAN BE FORWARDED ELECTRONICALLY IF NEEDED. *TR
Service brakes, Hydraulic, Power train, Oct 2, 2008
I AM HAVING PROBLEMS WITH MY BRAKES BLEEDING DOWN IT IS TO GO IN THE SHOP IN A COUPLE OF DAYS..I HAVE ALSO HAD THE SURGING PROBLEM AS OTHERS HAVE HAD. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP WERE THEY KEEP IT FOR A COUPLE OF DAYS. THEY DID HAVE TO RESET THE COMPUTER AND THE SURGING HAS STOPPED AND HAD NO PROBLEMS SINCE THEN. *TR
Tires, Sep 16, 2008
WITHIN APPROXIMATELY ONE WEEK IN AUGUST, I'VE HAD TWO FAULTY TIRE VALVE STEMS CAUSE LOW TIRE PRESSURE AND NECESSITATE A TRIP TO THE DEALER FOR REPAIRS. THESE WERE ON THE SAME SIDE OF THE CAR (RIGHT FRONT AND RIGHT REAR). I PARK IN A CARPORT AND THE RIGHT SIDE OF MY CAR IS THE MORE EXPOSED SIDE. THE MECHANIC IDENTIFIED THE PROBLEM BY PRESSING SIDEWAYS ON THE TIRE STEM AND HEARING THE AIR HISS AS IT ESCAPED. THIS SEEMS TO BE THE CRACKING PROBLEM THAT I'VE READ ABOUT IN CONSUMER REPORTS MAGAZINE. I APPROACHED THE DEALER ABOUT FIXING THE OTHERS SO THAT I WOULD NOT HAVE A CRISIS LATER. THEY PULLED UP A REPORT BASED ON THE VIN AND SINCE THERE WERE NO OFFICIAL RECALLS, THEY WOULD NOT FIX THEM. I CALLED FORD CUSTOMER RELATIONS ON SEPTEMBER 10, 2008 TO FILE A COMPLAINT. I SPOKE TO A REPRESENTATIVE WHO IDENTIFIED HERSELF AS JAMIE. HER RESPONSE WAS EVEN MORE FRUSTRATING AS SHE APPEARED TO BE GIVING ME SCRIPTED ANSWERS: NO RECALLS ON MY CAR, WE DON'T FIX THINGS THAT AREN'T BROKE. APPARENTLY SAFETY ISSUES ARE NOT A CONSIDERATION. I RETURNED TO THE DEALER WHO SOLD ME THE CAR AND HE FIXED REST OF MY TIRES AT NO CHARGE TO ME. *TR
Seats, Jul 22, 2008
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SEAT WOULD MOVE BACKWARDS AND FORWARD WHILE THE VEHICLE WAS IN MOTION. THE ISSUE COULD OCCUR 3-4 TIMES PER DAY OR NOT AT ALL. IT WAS AN INTERMITTENT FAILURE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS AND THEY INITIALLY STATED THAT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THEY LATER INFORMED HER THAT THE DOOR WAS THE CAUSE OF THE FAILURE. THE DEALER REPAIRED THE IGNITION SWITCH TO REMEDY THE FAILURE, TEST DROVE THE VEHICLE, AND THOUGHT THAT THE FAILURE WAS CORRECTED. AFTER THE REMEDY, THE FAILURE RECURRED. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT IT HAD BEEN REPAIRED. WHEN THE CONTACT BEGAN TO DRIVE AGAIN, SHE NOTICED THAT THE ISSUE WAS STILL OCCURRING. THE CURRENT MILEAGE WAS 18,519 AND FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 09/13/08. *LJ THE CONSUMER STATED THE DEALER FIXED THE SEATS. UPDATED 09/17/08. *JB
Engine and engine cooling, Apr 21, 2008, fire
WELL I WANT TO KNOW IF THERE WAS ANY TYPE OF RECALL ON THIS SUV THAT I WAS NOT INFORMED OF. MY HUSBAND AND I HAD JUST DROPPED OFF HIS CHILDREN WHEN THE VEHICLE STARTED TO NOT WANT TO RUN AS IF THE TRUCK WAS PULLING BACK ON US. THEN A BAD SMELL CAME IN THE TRUCK AND MY HUSBAND PARKED THE CAR TO CHECK INSIDE THE HOOD. AS HE OPENED THE HOOD A FLAME SHOT OUT AT HIM. I JUMPED OUT THE TRUCK AND INSTANTLY THAT SUV WAS ON FIRE. DOES ANYONE KNOW SOMETHING ABOUT THESE TRUCKS CATCHING ON FIRE FOR NO REASON? PLEASE LET ME KNOW SO THAT I CAN INFORM MY INSURANCE COMPANY. THANK YOU , NATALIE C. *TR
Power train, Mar 18, 2008
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATES AND LUNGES FROM FIRST TO SECOND GEAR. THE FAILURE OCCURS DURING ACCELERATION AND DECELERATION. THE VEHICLE HAS BEEN TO THE DEALER SIX TIMES AND THEY PERFORMED TSB WORK AND RESET THE TCM SYSTEM. THE CURRENT MILEAGE WAS 13,000 AND FAILURE MILEAGE WAS 500.UPDATED 04/22/08. *LJ
Power train, Feb 11, 2008
TRANSMISSION WANTS TO SURGE IN FIRST GEAR AND THEN SLAMS ITSELF INTO SECOND. ALSO AT LOW SPEEDS IT WANTS TO SURGE UP AND DOWN BY NOT PUSHING ON THE GAS. NOW THE SEAT BELT IS STUCK WHERE I CAN HARDLY GET IT LONG ENOUGH TO GET IT ON. I HAVE REPORTED THE TRANSMISSION PROBLEM BEFORE. THEY REPROGRAMMED THE TRANSMISSION AND IT FIXED IT FOR ABOUT ONE WEEK .THEN IT STARTED ALL OVER AGAIN. SURE WISH I HAD NEVER HAVE BOUGHT IT. I GOT SO DISGUSTED I BOUGHT A 2008 TOYOTA CAMRY AND LOVE IT. *TR
Power train, Jan 24, 2008
I BOUGHT A 2007 IRONMAN FORD EXPLORER IN APRIL. AT ABOUT 5,000 MILES IT STARTED HAVING SHIFTING PROBLEMS. JERKING INTO GEAR AND SURGING FORWARD WHEN STOPPING. I TOOK IT INTO THE DEALERSHIP IN DEC.2007 AT FIRST THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. FOUR DAYS LATER IT WAS BACK AT THE DEALERSHIP AND AFTER THEY DROVE IT FOR A WHILE THEY FINALLY NOTICED THE PROBLEM. THEY RE- PROGRAMMED IT AND IT DROVE FINE FOR ABOUT TWO WEEKS. ON JAN. 18TH IT WAS BACK IN AT THE DEALERSHIP WITH THE SAME PROBLEM NOW THE HAVE HAD IT FOR SEVEN DAYS AND DON'T KNOW WHEN THEY WILL HAVE IT FIXED. *TR
Suspension, Jan 18, 2008, crash
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 15 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO TWO PARKED VEHICLES. THE VEHICLE WAS TOWED AND THE DEALER STATED THAT THE BALL JOINT FAILED AND CAUSED THE WHEEL TO DETACH FROM THE VEHICLE. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT WANTS FURTHER INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 16,000. UPDATED 02/12/08. *LJ THE CONSUMER STATED THE WHEEL FELL OFF PRIOR TO THE COLLISION, CAUSING IT TO VEER TO THE RIGHT AND CRASH INTO PARK CARS. STATE OF MICHIGAN TRAFFIC REPORT UPDATED 02/12/08 *TR
Power train, Structure, Jan 14, 2008
I PURCHASED MY NEW 2007 EXPLORER V8 EDDIE BAUER ON 06-07-07. I TRADED IN A 2002 SAME THING. THE MINUTE I DROVE IT OFF THE LOT I KNEW THERE WAS A TRANSMISSION PROBLEM WITH IT. IT WANTS TO SURGE BETWEEN FIRST AND SECOND GEAR AND WHEN IT FINALLY GOES IN IT JUST SLAMS ITSELF IN. ALSO IF YOU ARE IDLING ALONG AT A SLOW SPEED IT ACTS LIKE YOU ARE GENTLY GIVING IT GAS AS IT SPEEDS UP AND SLOWS DOWN. THE BACK LOCK ON THE WINDOW WANTS TO POP OPEN A LOT ALSO. THE DEALER HAS REPROGRAMMED THE TRANSMISSION ONCE AND FOR ABOUT A WEEK I THOUGHT IT WAS FIXED. THEN IT STARTED ALL OVER AGAIN WITH THE TRANSMISSION. THE EXPLORER NOW SITS IN MY GARAGE FOR 99.9% OF THE TIME. IT HAS 5808.8 MILES ON IT. I GOT SO DISGUSTED WITH THE THING I BOUGHT A 2008 TOYOTA CAMRY AND JUST LOVE IT. I HAVE BEEN A UNION MEMBER ALL MY LIFE AND HAVE ALWAYS BOUGHT AMERICAN PRODUCTS BUT IT SEEMS THE AMERICAN MANUFACTURES NO LONGER CARE OR THERE DESIGNERS NO LONGER CARE AS SOME OF THE FOREIGN MANUFACTURES ARE PUTTING OUR PRODUCTS TO SHAME. THIS USED TO BE A PROUD COUNTRY BUT NOW IT IS JUST GREED. I BELIEVE I HAVE BOUGHT MY LAST AMERICAN CAR OR UNTIL THEY GET THERE ACT BACK TOGETHER. FORD MOTOR YOU ARE PUTTING OUT JUNK. GET BACK IN THE BALL GAME. A VERY UNHAPPY CUSTOMER. *TR
Electrical system, Jan 6, 2008
ON 11/23/2007 MY 2007 FORD EXPLORER WITH 14,600 MILES ON IT WOULD NOT START. IT WAS TOWED TO THE DEALER. THEY CHANGED THE MAIN COMPUTER AND THAT DID NOT FIX THE PROBLEM. IT TOOK 2 WEEKS FOR THIS PART OF THE REPAIR. THEY THEN SAID IT NEEDED A NEW INSTRUMENT CLUSTER WHICH THEY ORDERED. THE NEW PART WILL NOT BE HERE UNTIL THE MIDDLE OF JAN. 2008. SO I WILL BE WITHOUT MY EXPLORER FOR ALMOST 2 MONTHS. AFTER THE FIRST 2 WEEKS THEY PROVIDED ME WITH A CAR TO DRIVE. IT JUST SEEMS LIKE WAY WAY TO LONG TO HAVE A NEW CAR (RELATIVELY) TO BE REPAIRED. DO YOU HAVE INFO OF THIS PART FAILING ON MORE FORD EXPLORERS. *TR
Power train, Dec 6, 2007
THE LATEST COMPLAINT/ISSUE IS THAT I AM GETTING A BLINKING "O/D OFF" LIGHT AND "SERVICE ENGINE SOON" LIGHT IN MY EXPLORER. I HAD JUST HAD MY TRUCK IN FOR SOME EXTENSIVE ASSESSMENT, FOLLOWING A LITANY OF BACK-TO-BACK ELECTRICAL ISSUES (FULL BATTERY FAILURE, FAILURE OF THE 4WD COMPONENT, BROKEN OR DETACHED WIRE IN DRIVER'S DOOR, RESULTING IN INABILITY TO LOCK/ALARM THAT DOOR WITH REMOTE) AS WELL AS, LONG AS IT WAS IN THERE, THE 60K MAINTENANCE CYCLE (WHICH INCLUDED ELECTRICAL, TRANSMISSION, CLUTCH, AND AXLE CHECKUP). THEN, PROBLEMS AGAIN - I NOTED A BLINKING "O/D OFF" LIGHT AND "SERVICE ENGINE SOON" LIGHT ON THE CONSOLE WHILE DRIVING ON THE WEEKEND. I WAS FORCED TO TAKE IT BACK IN FOR MAINTENANCE, ABOUT 3-4 WEEKS AFTER THE LAST SERVICE. JUST TALKING THROUGH THIS ON THE PHONE WITH THE SERVICE DEPT, THE INDICATED IT WAS PROBABLY A TRANSMISSION PROBLEM - QUICK SEARCH ON THE WEB FOR OTHER FORD OWNERS WITH SIMILAR INDICATIONS/WARNING LIGHTS SEEMED TO BACK THAT UP - SO I ANTICIPATED I WAS LOOKING AT A FULL TRANSMISSION REPLACEMENT. TO ADD INSULT TO INJURY, THE FORD DEALER WHERE I GET SERVICE DONE WAS IN A 2-WEEK BACKLOG ON TRANSMISSION WORK (SEEMS FORD HAS A LOT OF THESE ISSUES...)...SO I ENDED UP DROPPING OFF MY TRUCK AND DID NOT SEE IT FOR 2 WEEKS WHILE THE WORK WAS DONE - THEN, WHEN I ASKED IF THEY HAD REBUILT THE ENTIRE TRANSMISSION (SO THAT I COULD EXPECT, AT LEAST, ANOTHER 50-60K W/O THE NEXT ISSUE), THEY NOTED THAT THEY HAD NOT REBUILT IT ALL - HERE AT AM A FEW WEEKS LATER AND THE TRANSMISSION SEEMS TO BE ACTING UP AGAIN...VERY DISAPPOINTED IN THE QUALITY OF THIS FORD WITH THE REPEATED, BACK-TO-BACK ELECTRICAL AND MECHANICAL ISSUES THAT ALL SEEM TO HAPPEN AT THE SAME TIME - RIGHT AROUND 50-60K FOR THE 2003 MODEL XLT. *TR
Power train, Nov 28, 2007
TL*THE CONTACT OWNS A 2007 FORD EXPLORER. WHILE DRIVING 5 MPH, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE WOULD SURGE FORWARD WHILE STOPPED. THE DEALER INSPECTED THE VEHICLE ON FIVE OCCASIONS AND THEY STATED THAT THE TRANSMISSION CAUSED THE FAILURE; HOWEVER, THEY WERE UNABLE TO REMEDY THE FAILURE. AS OF NOVEMBER 28, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 2,400 AND CURRENT MILEAGE WAS 3,588.
Vehicle speed control, Nov 3, 2007, crash
WE HAD JUST PURCHASED A NEW 2007 FORD EXPLORER, HAD ONLY BEEN DRIVING IT FOR THREE WEEKS, WE'D HADN'T EVEN MADE OUR FIRST PAYMENT YET. WE WERE AT A STOP AT A TRAFFIC LIGHT IN BUMPER-TO-BUMPER TRAFFIC, WHEN THE EXPLORER TOOK OFF BY ITSELF. BY THIS, I MEAN BOTH OF MY HUSBAND'S FEET WERE FIRMLY ON THE BRAKE PEDAL AND THE EXPLORER STARTED SURGING FORWARD BY ITSELF. TO AVOID COLLIDING WITH THE TRUCK IN FRONT OF US, HE TURNED THE VEHICLE TO GO DOWN BETWEEN THE TWO LANES, AND SCRAPED DOWN THE SIDES OF OTHER CARS. THE VEHICLE ONLY FINALLY STOPPED WHEN MY HUSBAND THREW THE VEHICLE IN THE PARK. THERE WAS VEHICLE DAMAGE TO TWO VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY PERFORMED COMPREHENSIVE DIAGNOSTICS AND TESTING. THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. WE HAD SUPPLIED THEM WITH COPIES OF 30-100 OTHER FORMAL COMPLAINTS FROM CONSUMERS WHO HAD EXPERIENCED SIMILAR SURGING IN THEIR EXPLORERS. THEY SAID THERE WAS NOTHING WRONG WITH IT AND THEREFORE WOULD NOT BE REPAIRING ANYTHING. THIS IS A VERY DANGEROUS DEFECT! WE WERE LUCKY NO ONE WAS INJURED AND WE ARE AFRAID TO DRIVE IT IN CASE IT HAPPENS AGAIN. WITH THE NUMEROUS OTHER COMPLAINTS, MANY SERVICE BULLETINS TO FORD, YOU WOULD THINK THERE WOULD BE A RECALL OR AT LEAST SOME OTHER RECOURSE BESIDES "SORRY, THERE'S NOTHING WRONG WITH IT, HAVE A NICE DAY." *TR