2012 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 827 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Explorer model years with reports.
Of the 2012 reports, 10 involved a crash and 6 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
Representative owner complaints
827 reports, newest first.
Steering, Mar 11, 2019
THE POWER STEERING ASSIST FAULT WILL RANDOMLY SHUT DOWN MY ABILITY TO STEER THE VEHICLE. THIS HAPPENED ONCE WHILE LEAVING MY DRIVEWAY TO TAKE MY KIDS TO THE BUS STOP. I COULD NOT BUDGE THE STEERING, I LOST ALL CONTROL. I TURNED THE VEHICLE OFF, THAN RESTARTED IT, THE ASSIST FAULT WAS NOT ON NOW AND I WAS ABLE TO DRIVE. LUCKILY THIS OCCURRED BE FOR I LEFT MY DRIVEWAY BECAUSE YOU LOOSE ALL CONTROL OF THE STEERING. OTHER TIMES IT COMES ON WHEN I START THE VEHICLE AND WILL NOT GO OFF RIGHT AWAY, LEAVING ME STUCK AT WORK, GROCERY STORE SO ON. MY CAR IS NOW IN MY DRIVEWAY WITH THE FAULT ON. I HAVE TRIED EVERYDAY, BUT THE CAR IS NOT DRIVABLE AND THE FAULT WILL NOT SHUT OFF THIS TIME. I HAVE ONLY OWNED THIS CAR FOR TWO YEARS AND ONLY DRIVE IT WHEN I HAVE TO. I DON'T FEEL SAFE IN A CAR THAT LOOSES STEERING AT ANY TIME. IF I'M ON THE HIGHWAY WHEN IT SHUTS DOWN I FEEL THIS IS RISKING LIFE AND SAFETY OF MYSELF AND ANYONE AROUND ME.
Steering, Mar 1, 2019
POWER STEERING LOCKS UP AND NEEDS REPLACEMENT. FORD DEALER CLAIMS THIS IS NOT COVERED UNDER RECALL, AND VIN SEARCH INDICATED NO OPEN RECALL FOR THIS VEHICLE. DEALER HAS RESET VEHICLE COMPUTER AND THAT MAY BE WHY NO OPEN RECALL SHOWS UP. INTERNET SEARCHES INDICATE THAT THIS IS A VERY COMMON PROBLEM AND SHOULD HAVE BEEN COVERED UNDER A PREVIOUS RECALL, BUT THERE IS NO EVIDENCE THAT THE VEHICLE EVER HAD RECALL WORK DONE. SO FAR THE PROBLEM ONLY PRESENTS ITSELF UPON INITIAL STARTUP WHILE THE VEHICLE IS STATIONARY. HOWEVER, INTERNET SEARCHES SHOW THAT OTHERS HAVE HAD STEERING LOCK UP WHILE IN MOTION, CAUSING VEHICLE ACCIDENTS.
Steering, Feb 26, 2019
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. APPROXIMATELY TWO AND A HALF YEARS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), THE STEERING ABILITY FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JUNGE CEDAR RAPIDS (319-393-6500, LOCATED AT 1200 BOYSON RD, HIAWATHA, IA 52233) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,100.
Steering, Feb 25, 2019
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I 55, JACKSON, MS) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ELECTRIC STEERING GEAR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,700.*BF *JB
Other or unspecified, Feb 23, 2019
MY EXPLORER SMELLS VERY STRONGLY OF EXHAUST WHEN ACCELERATING. IT MAKES ME NAUSEOUS AND PASSENGERS DO NOT WANT TO GET IN MY CAR ' I DON'T WANT TO GET IN MY CAR. FORD'S CUSTOMER SERVICE PROGRAM HAS NOT ADDRESSED THE ISSUE AND THEY HAVE NOT EVEN ACKNOWLEDGED THE ISSUE. PLUGGING UP TWO SMALL PLUGS IN THE TRUNK AND REPROGRAMMING THE AIR CONDITIONING/HEAT SYSTEM DOES NOT ADDRESS AN APPARENT EXHAUST LEAK. I HAVE SPOKEN WITH EMPLOYEES OF FORD, SEEN COUNTLESS STORIES ONLINE ' THIS ISSUE IS NOT UNKNOWN OR UNDIAGNOSABLE. I HOPE THAT THE NHTSA MAY PROVOKE FORD TO DO THE RIGHT THING BEFORE SOMEONE GET SERIOUSLY HURT.
Power train, Feb 18, 2019
AT BEGINNING, VEHICLE FREQUENTLY SUDDENLY REDUCE THE SPEED WHILE DRIVING, THEN I EXPERIENCED THE DIFFICULTY TO START THE ENGINE IN THE MORNING. MISS FIRE OF THE ENGINE EXPERIENCED DURING BOTH IN DRIVING AND MORNING ENGINE START. THE VEHICLE ALSO ACCELERATE WHEN THE DRIVING SPEED AROUND 20 MPH IN CITY DRIVING, AND SUDDENLY REDUCING THE SPEED WHEN IT IS AROUND 80 MPH ON HIGHWAY. SO I DECIDED TO SEND IT TO A LOCAL REPAIR SHOP FOR FINALLY I PARKED INSIDE OF THE GARAGE AND WAITING TO DELIVERY IT DIAGNOSTIC, BUT THE REPAIR SHOP COULD DETECT ANYTHING WRONG IN MECHANIC, THEREFORE THEY RECOMMEND NE SEND IT TO FORD DEALER FOR FURTHER TESTING. AFTER STORE THIS VEHICLE IN THE GARAGE FOR FEW DAYS, THE ENGINE CAN NOT START AT ALL. I HAD TO TOW IT TO FORD DEALER FOR FURTHER TESTING. THE ONLY ERROR FORD DEALER FOUND IS THE RE-INSTALLATION OF PCM SOFTWARE. WHICH FORD HAD A RECALL ON THIS VEHICLE, THE RECALL WORK WAS PERFORMED BY THE SAME FORD DEALER ON 11-15-2016. AFTER LAST WEEK RE-INSTALL THE PCM SOFTWARE BY FORD DEALER, I STILL EXPERIENCE THE UNEVEN SHAKING WHEN THE ENGINE ACCELERATE TO 4000 RPM (NOT DRIVING CONDITION), AS WELL AS THE DIVING SPEED CLOSE TO 80 MPH ON HIGHWAY. BUY FORD DEALER CLAIMS THESE SYMPTOMS ARE VERY NORMAL OF THE FORD EXPEDITION.
Engine, Feb 14, 2019
OIL IS COLLECTING AT MY AIR INTAKE. I HAVE REPLACE THE PCV VALVE BUT IT IS STILL LEAKING OIL ONTO MY AIR FILTER. THIS IS ALSO CAUSING FUMES IN THE VEHICLE.
Other or unspecified, Feb 9, 2019
COULD NOT FILL MY GAS TANK BECAUSE IT WAS BLOCKED BY SOME PIECE OF METAL. AT A GAS STATION. WENT TO AN AUTO REPAIR SHOP AND THE MECHANIC HAD TO USE 2 SCREWDRIVERS TO PUSH THE METAL OBSTACLE AWAY. I WAS THEN ABLE TO PUT GAS IN.
Other or unspecified, Feb 4, 2019
AS I WAS DRIVING ON THE HIGHWAY OUT OF NO WHERE I HEARD A FLAPPING NOISE COMING FROM THE DRIVERS SIDE OF THE WINDSHIELD, THE SAW A BLACK PIECE OF RUBBER IMMEDIATELY FLAPPING AROUND. I IMMEDIATELY SLOWED DOWN AND WENT TO PULL OVER TO SEE WHAT IT WAS. THEN I HEARD A LOUD 'POP" AND SAW THIS BLACK THING FLY PASS ME. WHEN I GOT OUT I REALIZED THE BLACK PILLAR MOLDING ON THE DRIVER'S SIDE OF THE WINDSHIELD HAD FLOWN OFF. SIMILARLY ENOUGH, MY ROOM MATE HAS THE SAME YEAR AND MODEL VEHICLE, ABOUT A WEEK AFTER MINE FLEW OFF, HER PASSENGER SIDE DID THE SAME THING, ONLY DRIVING ON RESIDENTIAL ROADS (SLOWER SPEED). THIS PIECE IS ABOUT 2 FEET LONG, AS A PROJECTILE FILING OFF A VEHICLE IN MOTION IT VERY EASILY COULD HAVE CAUSED AN ACCIDENT OR HIT A PEDESTRIAN.
Engine, Feb 1, 2019
I HAVE AN EXHAUST SMELL COMING FROM MY VENTS. THIS ODOR IS PRESENT IN THE FRONT AND BACK SEATS OF THE CAR. IT IS PRESENT WHEN THE VEHICLE IS IN MOTION, AS WELL AS WHEN IT IS STATIONARY. IT HAPPENS AT RANDOM TIMES AND CAN HAPPEN WHILE DRIVING AT A SLOWER RATE, AND WHILE DRIVING AT HIGH SPEEDS. THE DEALERSHIP CANNOT IDENTIFY THE SOURCE OF THE SMELL.
Electrical system, Other or unspecified, Jan 29, 2019
THE CAR HAS WATER LEAKS, I STARTED HAVING PROBLEMS WITH ELECTRICAL FUNCTION AND FEAR OF FIRE OR CONTACT IN MY CAR .
Steering, Jan 25, 2019
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE CONTACT DID NOT SPEAK WITH ANYONE. THE FAILURE MILEAGE WAS 78,000.
Steering, Jan 21, 2019
WHILE DRIVING ON A RURAL ROAD WARNING LIGHTS CAME ON. PULLED OVER, TURNED VEHICLE OFF. TURNED BACK ON. COMPLETE POWER STEERING FAILURE. APPEARS TO BE SAME ISSUE AS PREVIOUS RECALL.
Structure, Jan 17, 2019
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE BLACK PLASTIC TRIM NEAR THE DRIVER'S SIDE WINDOW FRACTURED AND SCATTERED ACROSS THE HIGHWAY. AS A RESULT, THE CONTACT'S VISIBILITY WAS IMPAIRED. THE CONTACT CHECKED THE REARVIEW MIRROR AND NOTICED THE VEHICLE BEHIND HER SWERVE TO AVOID THE DEBRIS ON THE ROADWAY. KISSELBACK FORD (1118 13TH ST, ST CLOUD, FL 34769, (407) 892-5477) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE PART MAY BE ORDERED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Steering, Jan 13, 2019
START CAR AND EPAS STEERING DOES NOT WORK. RESTART A COUPLE OF TIMES WAS ABLE TO DRIVE JUST ONCE. THE NEXT DAY EVEN RESTARTING THE CAR DID NOT WORK. I SEE THAT THEIR WAS A RECALL FOR THIS ISSUE. I HOPE FORD FIXES THIS ISSUE UNDER THE RECALL.
Power train, Vehicle speed control, Engine, Jan 3, 2019
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE THROTTLE BODY ASSEMBLY WAS FAULTY. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT PULLED THE VEHICLE OVER AND IT STARTED SHAKING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY. SAMES FORD (4721 AYERS ST, CORPUS CHRISTI, TX 78415, (361) 851-7600) DIAGNOSED THAT THE THROTTLE WAS FAULTY AND PROVIDED THE REPAIR COST. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO SAVE THE RECEIPTS FOR REIMBURSEMENT IF A RECALL WAS ISSUED. THE FAILURE MILEAGE WAS 58,900. *TT CONSUMER STATED CAR WOULD NOT ACCELERATE ON A BUSY ROAD. PROBLEM WAS FIXED.*JB
Electrical system, Air bags, Seat belts, Dec 28, 2018
THIS IS A SAFETY ISSUE - AIR BAGS COULD MALFUNCTION AT ANYTIME DUE TO MISCOMMUNICATION WITHIN THE SYSTEM. AIR BAGS CAN DEPLOY AT ANYTIME OR CAN FAIL TO DEPLOY WHEN NECESSARY. AIR BAG LIGHT TURNS ON AND STAYS ON. ACCORDING TO FORD DEALER THIS IS A KNOWN ISSUE BUT HAS NOT YET BEEN RECALLED. SEAT BELT BUCKLE REPLACED, AIR BAG DIAGNOSTIC MODULE REPLACED, PROGRAM CONTROL MODULE AIR BAG REPROGRAMED. LIGHT CONTINUES TO TURN ON. HAS A WIRE HARNESS ISSUE L/F DOOR MODULE SRS - WIRING LOOM NEEDS TO BE REPLACED.
Steering, Dec 26, 2018
IN 2014 THERE WAS A RECALL FOR MY VEHICLE. IT WAS NOT FIXED BECAUSE WHEN CHECKED MY CAR DID NOT SHOW ANY PROBLEM. NOW I CANNOT DRIVE MY CAR DUE TO POWER STEERING ASSIST FAULT. I CALLED THE DEALERSHIP AND WAS INFORMED THEY CANNOT FIX MY CAR BASED ON WARRANTY BECAUSE IT PREVIOUSLY CHECKED OUT FINE. THIS CAR IS NOT SAFE TO DRIVE AND QUITE EXPENSIVE TO FIX. WHY CAN'T THE RECALL STILL APPLY TO MY CAR. MY CAR WAS IN MY DRIVEWAY WHEN IT HAPPENED SO THANKFULLY NO ONE WAS HURT. BUT THE DANGER REMAINS IF I HAVE TO DRIVE IT ANYWHERE WITHOUT BEING ABLE TO GET IT FIXED.
Steering, Dec 19, 2018
OUR POWER STEERING FAILED COMPLETELY ON 12/17/2018. EXACT SYMPTOMS AS DESCRIBED IN FORMER RECALL 14V286000 - SOMEHOW FORD WAS ABLE TO CHANGE THIS RECALL TO AN EXTENDED WARRANTY WHICH LAPSES AT 150,000 MILES. OUR VEHICLE FAILED AT 150,950 MILES - RENDERING IT EXTREMELY DANGEROUS AND IMPOSSIBLE TO CONTROL. REPAIR COSTS OVER $2300. HOW THE NHTSA CAN ACCEPT SUCH AN AGREEMENT AS AN EXTENDED WARRANTY IN PLACE OF A BLANKET RECALL DEMONSTRATES THE POWER OF THE AUTO-MAKER LOBBY AT THE EXTREME DETRIMENT AND DANGER TO THE AMERICAN PUBLIC. FORD AND NHTSA SHOULD BE ASHAMED.
Steering, Electrical system, Dec 19, 2018
POWER STEERING FAULT. THE POWER STEERING JUST STOPPED WORK WHILE I WAS DRIVING WITH NOW WARMING UNTIL IT WAS COMPLETELY INOPERABLE. I NEARLY CRASHED IT TO AN ON COMING CAR IN THE PARKING LOT OF MY GYM. I NOTICE THERE WAS A RECALL FOR THIS MAKE AND MODEL BUT WHEN I DID A VIN SEARCH MY TRUCK WAS NOT REGISTERING A RECALL.
Structure, Dec 18, 2018
WINDSHIELD SIDE MOLDING BRAKING APART AND FLYING OFF DURING DRIVE.
Steering, Dec 7, 2018
WHILE I WAS ABOUT TO MAKE A TURN AT A FOUR-WAY STOP, THE POWER STEERING ASSIST NOTIFICATION CAME ON AND MY STEERING WHEEL LOCKED. I RAN UP ONTO THE SIDEWALK. HAD THERE BEEN ANY PEDESTRIANS, THEY WOULD HAVE GOTTEN HIT.
Structure, Dec 4, 2018
THE WINDSHIELD PILLARS FLY OFF WHILE DRIVING, AN THE WHEATHER STRIPPING UNDER IT DOES NOT STAY, IT SLOWLY FLAPS OUT WHEN AT DRIVING AT SPEEDS OF 50-70MPH. WHEN THE WHEATHER STRIP FLYS OFF IT CAUSES THE PILLARS TO BREAK MORE WHEN DRIVING ON HIGHWAY
Steering, Dec 3, 2018
STEERING ASSIST FAULT
Steering, Nov 23, 2018
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED AND THE "SERVICE POWER STEERING", TRACTION CONTROL, AND "SERVICE NOW" WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO KEYSTONE FORD (301 WALKER ROAD, CHAMBERSBURG, PENNSYLVANIA 17201, (717) 264-5104) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE DEALER LOCATED DIAGNOSTIC TROUBLE CODES U2011-49 AND C200B2F-2F. THE VEHICLE WAS REPAIRED AT OWNERS EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 16436064. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) ON MAY 29, 2014. THE CONTACT STATED THAT THE MANUFACTURER ISSUED A MEMORANDUM ON JULY 1, 2015 IN REFERENCE TO THE RECALL, STATING THAT IT WAS SUBJECT TO A WARRANTY EXTENSION CONVERSION. THE CONTACT STATED THAT THE MANUFACTURER REPLACED THE RECALL WITH A 150,000 MILE WARRANTY COVERAGE EXTENSION UNDER 15N01. THE DIAGNOSTIC TROUBLE CODES LOCATED EARLIER BY THE DEALER WERE CONSISTENT WITH THE WARRANTY COVERAGE; HOWEVER, THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT ELIGIBLE FOR THE 150,000 MILE WARRANTY EXTENSION PROGRAM. THE FAILURE MILEAGE WAS 158,000. *TR