2012 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 827 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Explorer model years with reports.
Of the 2012 reports, 10 involved a crash and 6 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
SteeringJan 6, 2014
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The inability to steer the vehicle increases the risk of a crash.
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
Campaign 14E001000 on NHTSA.gov
Representative owner complaints
827 reports, newest first.
Other or unspecified, Feb 20, 2017
THE SMELL OF EXHAUST IN THE CABIN. SAW THIS INTHE RECENT NATIONAL NEWS. EXACTLY WHAT I EXPERIENCED AFTER THE PURCHASE OF MY VECHICLE BUT KEEP JUST BEING DISREGARDED AS NOTHING. ALL MY ISSUES WERE NEVER RESOVED NO LETTER EVER ANSWERED. SENT A RECENT EMAIL TO FORD, UNANSWERED, CALL LOCAL DEALSHIP AND LADY IS SERVICE DEPARTMENT SAID SHE DIDNT KNOW ANYTHING ABOUT THE RECENT INVESTIGATIONS AND TO WAIT FOR A LETTER/RECALL. THIS RECORDS ARE FROM BACK WHEN I GOT MY CAR, I HAVE LEARNED TO ADAPT TO THE SMELL AND ROLL DOWN THE WINDOWS TILL IT HAS GONE.
Other or unspecified, Feb 20, 2017, crash
I WAS DRIVING AND FOR NO OBVIOUS MEDICAL REASON PASSED OUT AND MY CAR TRAVELED ACROSS A HIGHWAY AND OFF THE HIGHWAY AND HIT 2 TREES. I HAVE READ A NEWS REPORT OF THIS HAPPENING TO OTHER DRIVERS WITH THIS MAKE AND MODEL OF MY CARD.
Other or unspecified, Feb 19, 2017
SMELL WHAT SMELLS LIKE ROTTEN EGGS. FEAR MY FAMILY AND I MAY BE IN RISK FOR CARBON MONOXIDE POISONING.
Engine, Feb 16, 2017
WE HAVE NOTICED INTERMITTENT ODORS IN THE CABIN. SULPHUR SMELLING ODOR AFTER ACCELERATING QUICKLY (FOR EXAMPLE PASSING, MERGING). IT HAPPENS WHEN THE HEAT IS ON, OR OFF. IT HAS HAPPENED INTERMITTENTLY FOR AS LONG AS WE CAN RECALL HOWEVER THE SMELL IS NOW (APPROX. THE LAST YEAR) NOTICEABLE JUST ABOUT ANY TIME WE DO HIGHWAY DRIVING. IT ALMOST EXCLUSIVELY HAPPENS ON THE HIGHWAY. ON THE INFREQUENT OCCASION THAT I NEED TO MAKE A QUICK ACCELERATION WHILE DOING AROUND-TOWN DRIVING, THE SMELL CAN BE NOTICED. I AM CURRENTLY RECEIVING MEDICAL ATTENTION FOR SEVERE SYMPTOMS OF, WHAT I BELIEVE TO BE, CARBON MONOXIDE EXPOSURE. SYMPTOMS INCLUDE EXTREME FATIGUE AND HEADACHES.
Engine and engine cooling, Feb 15, 2017
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HAD AN EXHAUST ODOR IN THE VEHICLE CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Other or unspecified, Feb 15, 2017
WHEN I STEP ON THE GAS GOING UP A HILL OR GOING ON TO THE FREEWAY I SMELL EXHAUST IN THE VEHICLE.
Engine, Fuel/propulsion system, Feb 14, 2017
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL ODOR COULD NOT BE DIAGNOSED; HOWEVER, THE CHECK ENGINE INDICATOR FAILURE WAS DIAGNOSED AS AN AIR FILTER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Other or unspecified, Feb 13, 2017
I HAVE THE SIMILAR PROBLEM WITH MY EXHAUST SYSTEM. ALTHOUGH, NO CHECK LIGHT IS ON, WHEN MY CAR IS IDLING OR EARLIER TODAY WHEN I WAS JUST DRIVING FOR AWHILE WITH THE HEAT ON, I SPELL A STRONG EXHAUST SMELL IN THE CAR.
Air bags, Feb 13, 2017
THE AIRBAG LIGHT STAYS ON CONTINUOUSLY DESPITE BEING CHECKED. I SEE THAT THIS IS A KNOWN PROBLEM WITH THE AIRBAG BUT NO RECALL HAS BEEN ISSUED. I DON'T HAVE ANYTHING UNDER MY SEAT TO AFFECT THE UNITS BEING UNPLUGGED
Engine, Feb 13, 2017
DROVE VEHICLE WITH AIR CONDITIONING ON AND RECIRCULATION CLOSED FROM TEXAS TO VIRGINIA AND BACK AT NORMAL HIGHWAY SPEEDS. THERE WAS AN EXHAUST SMELL IN THE CAR MOST TIMES. HAD TO BE TAKEN TO EMERGENCY CARE WITH RESPIRATORY DISTRESS A COUPLE OF DAYS AFTER RETURNING. WAS ON TREATMENT FOR COPD FOR THE NEXT FIVE YEARS.
Other or unspecified, Feb 13, 2017
I PURCHASED MY EXPLORER IN OCTOBER 2011. I HAVE BEEN SUFFERING WITH BOUTS OF NAUSEA, VOMITING, DIZZINESS, WEAKNESS AND GENERAL INSTABILITY SINCE AUGUST 2013. I HAVE BEEN UNDER SEVERAL DOCTORS CARE WITH LITTLE IMPROVEMENT IN MY CONDITION. MOST RECENTLY I HAVE BEEN DIAGNOSED WITH VESTIBULAR PROXSYSMIA. MY MAJOR CONCERN IS THAT THESE SYMPTOMS COULD WELL HAVE BEEN CAUSED BY PERSISTENT CARBON MONIXIDE EXPOSURE. I WILL BE PURSUING THIS POSSIBILITY WITH THE MEDICAL PROFESSIONALS INVOLVED WITH MY CASE. I JUST RECENTLY TRADED IN THIS VEHICLE FOR A FORD ESCAPE SO NO LONGER OWN IT.
Power train, Engine, Feb 6, 2017
MY 2012 FORD EXPLORER WOULD ALL OF A SUDDEN SOUND LIKE IT WAS SLIPPING OUT OF GEAR WHILE DRIVING. I WOULD LOSE ALL CONTROL OF THE ACCELERATOR & VEHICLE WOULD IDLE VERY ROUGH. THE "WRENCH" LIGHT WOULD APPEAR ON THE DASH DISPLAY. I WOULD HAVE TO DRIFT OVER TO THE SIDE OF THE ROAD, TURN THE VEHICLE OFF, & THEN RE-START THE VEHICLE. THIS HAPPENED WITHOUT WARNING & BECAME MORE FREQUENT. DEALERSHIP REPLACED THE THROTTLE BODY (AT MY COST) & EXPLAINED NO RECALL HAD BEEN DETERMINED YET, BUT EXPECTED IT TO BE ISSUED IN THE FUTURE DUE TO THE NUMBER OF COMPLAINTS. I ALSO HAD TO PAY TO HAVE MY SELECTOR LEVER ASSEMBLY REPLACED AGAIN SINCE I WAS AGAIN HAVING THE ISSUE OF VEHICLE PROBLEM OF "SHIFT TO PARK" APPEARING ONCE AGAIN. THE FIRST TIME THIS PART WAS REPLACED IT WAS COVERED UNDER TSB 15-0047, BUT THIS TIME IT WAS AT MY EXPENSE.
Steering, Jan 13, 2017
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING ASSIST SUDDENLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT INDICATED THAT THE POWER STEERING ASSIST SOFTWARE WAS UPDATED IN 2013, BUT THE FAILURE STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Power train, Jan 2, 2017
WHILE DRIVING THE VEHICLE STARTED TO MAKE A GRINDING NOISE COMING FROM THE FRONT AREA. PULL OVER AND TOW TO DEALER . THE TRANSMISSION PTO HAD A INTERNAL FAILURE. THE CAR ONLY HAS 51K MILES NORMAL DRIVING. I SEARCH ON THE INTERNET AND FOUND THAT FORD HAD SEVERAL ISSUES WITH THIS PART BREAKING IN LOW TIME. THIS COULD BE A SAFETY HAZARD. *TR
Service brakes, Jan 2, 2017
THE REAR BRAKE CALIPERS WERE NOT RELEASING PROPERLY AFTER APPLICATION OF THE BRAKES. THIS LED TO ACCELERATED WEAR OF THE BRAKE PADS, OVERHEATING OF THE PADS AND ROTORS, AND ULTIMATELY, NON-REPAIRABLE DAMAGE TO THE ROTORS. WE BELIEVE THIS IS A SAFETY ISSUE RELATED TO A DESIGN FLAW THAT COULD LEAD TO BRAKE FAILURE, OR OVERHEATING TO THE POINT OF CREATING A FIRE OR EXPLOSION HAZARD.
Other or unspecified, Dec 9, 2016
ABOUT A YEAR AGO I BOUGHT 2012 FORD EXPLORER XLT WITH A 2.0 FOUR CYLINDER ECO BOOST ENGINE FROM A DEALER IN AKRON OHIO. I LIVE IN ROCHESTER, NY. DURING THE FIRST WINTER MONTHS I HAD THE CAR, WHEN I HAD THE HEAT ON I NOTICED A STRONG EXHAUST SMELL IN THE CABIN. AT FIRST I THOUGHT I WAS CRAZY BECAUSE THE CAR WAS IN SUCH GREAT SHAPE, BUT THE MORE PASSENGERS WOULD SAY THE SAME THING I STARTED TO REALIZE IT WAS A REAL ISSUE. I DID SOME SEARCHING ONLINE AND SEE THAT OTHER PEOPLE HAVE THE SAME ISSUE. WHEN I HAVE THE HEAT ON AND I PUT THE CIRCULATION IN RECYCLE MODE, IT SEEMS TO SUBSIDE THE PROBLEM A LITTLE, BUT THEN THE RECYCLE MODE SHUTS OFF AND GOES INTO FRESH AIR MODE AUTOMATICALLY AGAIN I GET BLASTED AGAIN WITH THESE HORRIBLE FUMES. THIS HAPPENS ABOUT EVERY 5 MINUTES WHILE I AM DRIVING AND I HAVE TO KEEP HITTING RECYCLE AND OPENING UP THE WINDOWS WHILE I AM DRIVING TO AIR OUT THE FUMES. WHEN I AM MOVING AT 50 OR MORE IT DOES NOT SEEM TO BE AN ISSUE, I DON'T KNOW WHY, BUT WHEN I COME TO A STOP IT IS BAD, EXHAUST FUMES SPEW INTO THE CABIN. I GET HEADACHES ALL THE TIME WHILE DRIVING. I AM AFRAID TO TAKE MY KIDS IN THE CAR BECAUSE OF THIS ISSUE. IF I START THE CAR FIRST THING IN THE MORNING AND I FORGOT TO TURN THE HEAT OFF THE NIGHT BEFORE, THE HEATER KICKS IN WHEN I START IT AND IT IS BAD. THIS MORNING IT SNOWED HERE IN ROCHESTER SO I WENT OUT AND STARTED THE CAR AND LET IT WARM UP FOR 5 MINUTES, WHEN I CAME OUT IT SMELLED SO BAD I COULDN'T EVEN GET IN. I HAD TO ROLLS DOWN THE WINDOWS AND LET IT AIR OUT, AND EVEN THEN WHEN I CAME TO WORK TODAY I HAVE HAD A HEADACHE ALL DAY AND I SMELL LIKE AN EXHAUST STACK. PLEASE HELP ME. I LOVE THE CAR, EXCEPT FOR THE FUMES ISSUE.
Other or unspecified, Fuel/propulsion system, Dec 6, 2016
FUMES ENTERING THE CABIN MAKING THE PASSENGERS NAUSEOUS AND RESULTING IN HEADACHES. WE NOTICED THAT ONLY WHEN WE ARE IN MY HUSBAND'S CAR THAT MY CHILDREN AND I BECOME SICK WITH HEADACHES AND NAUSEA. MY HUSBAND DRIVES TO WORK IN THIS VEHICLE AND USUALLY ARRIVES TO WORK WITH A HEADACHE. HE DIDN'T REALIZE THAT THE CAR WAS MAKING HIM SICK. HE TRUSTED THE SERVICE PEOPLE WHEN THEY TOLD HIM THE CAR WAS FINE. HE TYPICALLY DIVES ON HIGHWAYS. THE FUMES ARE COMING THROUGH THE VENTS.
Air bags, Dec 4, 2016
VEHICLE HAS AN ILLUMINATED AIRBAG SERVICE LIGHT SUPPOSEDLY DUE TO A MALFUNCTION IN TO ELECTRICAL CONNECTIONS OF THE AIRBAG SYSTEM OR A FAULTY DRIVERS SEATBELT TENSIONER. APPARENTLY THIS WILL RESULT IN THE AIRBAG NOT DEPLOYING DURING A CRASH. FORD DEALERS HAVE SERVICED OTHER PARTIES EXPLORER'S WITH THE ISSUE BY CHECKING ELECTRICAL CONNECTIONS AND ADDING DIELECTRIC GREASE OR BY REPLACING THE DRIVER'S SEATBELT TENSIONER. THIS REPAIRS USUALLY RESULT IN UPWARDS ON 5 HOURS OF LABOR PLUS PARTS WHICH THE OWNERS WERE CHARGED. THESE FIXES ARE ONLY TEMPORARY AS THE PROBLEM TYPICALLY RETURNS. THIS IS A SAFETY ISSUE RESULTING FROM POOR MANUFACTURING OR INSTALLATION OF PARTS AND NUMEROUS EXPLORERS MANUFACTURED BETWEEN 2012 AND 2016 ARE EXPERIENCING IT. OWNERS SHOULD NOT BE CHARGED FOR THE INCOMPETENCE OF MANUFACTURING PROCESSES OR LACK OF PLANNING ESPECIALLY WHEN THE PROBLEM IS SAFETY RELATED.
Structure, Dec 2, 2016
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 75 MPH, THE FRONT PASSENGER A PILLAR FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND CONFIRMED THAT THE FRONT DRIVER SIDE A PILLAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE FRONT PASSENGER A PILLAR PREVIOUSLY FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Steering, Nov 28, 2016
POWER STEERING ON THE VEHICLE HAS FAILED ON AND OFF. I FIND OUT TOMORROW WHAT KIND OF SERVICE BILL I AM GOING TO BE HIT WITH WHEN THEY ATTEMPT THE RECALL. THIS RECALL HAS BEEN AROUND SINCE 2014 AND I WAS NEVER NOTIFIED OF IT! IF THIS HAD HAPPENED WHILE MY WIFE WAS ACTUALLY DRIVING THE CAR IT COULD HAVE CAUSED A MAJOR ACCIDENT! *TR
Steering, Electrical system, Engine, Nov 8, 2016, fire
DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.
Engine, Fuel/propulsion system, Nov 4, 2016
TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,128.
Power train, Vehicle speed control, Engine, Nov 2, 2016
WHILE DRIVING THE VEHICLE SUDDENLY POWER WOULD BE LOST. WHEN APPLYING MORE PRESSURE TO THE ACCELERATOR, NO USABLE POWER WAS PRESENT AND THE VEHICLE COULD NOT EXCEED 30 MPH. AFTER THIS OCCURRED ON THE 4TH TIME ON A SUBSEQUENT DAY, THE "ENGINE" SYMBOL WAS DISPLAYED. CURRENTLY THE VEHICLE IS AT A FORD DEALERSHIP TO TROUBLESHOOT THE PROBLEM. ON TWO OCCASIONS THIS DISCREPANCY WITH ACCELERATION AND FUNCTIONALITY OF AVAILABLE POWER NEARLY CAUSED AN ACCIDENT WITH SMALL CHILDREN IN THE VEHICLE. THIS SHOULD CAUSE A MAJOR CONCERN TO OTHER OWNERS AND FORD MOTOR COMPANY AS A WHOLE DUE TO THE POTENTIAL DAMAGE, INJURY, OR DEATH THAT COULD OCCUR DUE TO COMPLETELY LOSING ACCELERATION AND/OR POWER WHILE DRIVING. *TR
Fuel system, Gasoline, Power train, Oct 27, 2016
MY 2012 FORD EXPLORE LTD. STOPS IN THE MIDDLE OF THE ROAD WHILE DRIVING. A WRENCH LIGHT COMES ON IN LOWER LEFT DASH, AND THE CAR LOSES POWER. I CAN NO LONGER ONCE THIS HAPPENS. I MUST TURN OFF THE CAR AND RESTART THE ENGINE TO GET IT GOING AGAIN. THIS HAS HAPPENED ON A HIGHWAY GOING 70 MILES PER HOUR, AND IN THE MIDDLE OF INTERSECTIONS, ON REGULAR CITY, SUBURBAN OR NEIGHBORHOOD STREETS, NOT TO MENTION IT IS NOW HAPPENING 2-3 TIMES A DAY WHILE WITH NO WARNING. IT HAPPENS WHILE DRIVING ONLY, SOMETIMES AFTER TURNING, SOMETIMES NOT, BUT THE CAR IS ALWAYS IN MOTION AT THE TIME, AT VARIOUS SPEEDS IN VARIOUS TEMPERATURES, WITH CLIMATE CONTROL EITHER OFF OR ON, SEEMS TO HAVE NO BEARING. THIS IS EXTREMELY DANGEROUS AND CAN EASILY CAUSE AN ACCIDENT, INJURY OR DEATH. APPARENTLY THE CURRENT RECALL FOR THE POWER STEERING DOES NOT ADDRESS THIS. I AM HAVING THAT WORKED ON RIGHT NOW AS I TYPE. THIS HAPPENED ONCE LAST YEAR ON THE HIGHWAY, AND ONCE ABOUT 6 MONTHS AGO AS I PULLED OUT OF A PARKING LOT. HADN'T HAPPENED AGAIN SINCE UNTIL THE MONTH OF OCTOBER IN THE 80 DEGREE WEATHER OF PLANO TX, WHETHER CAR WAS ALREADY WARMED-UP OR NOT. *TR
Steering, Electrical system, Exterior lighting, Oct 25, 2016
TAKATA RECALL I PURCHASED THIS VEHICLE IN JANUARY 2016, ON OCTOBER 22, 2016 WHILE DRIVING IN ELBERTON GEORGIA MY CAR ALERTED ME THAT THE POWER STEERING NEEDED TO BE SERVICED. ABOUT 2 MILES DOWN THE ROAD MY TURN SIGNAL WOULDN'T STAY ON WHEN BEING USED TO TURN. A FEW HOURS LATER WHEN READY TO HEAD HOME I COULD NOT GET MY CAR TO STEER WITHOUT MAJOR EFFORT ON MY PART. I AM A MOTHER OF 3 AND I REFUSE TO PUT MY KIDS IN AN UNSAFE VEHICLE. THE ISSUE HAS TO DO WITH THE POWER STEERING CONTROL MODULE AND I WAS INFORMED BY FORD THAT THEY WOULD NOT FIX THE ISSUE AT NO CHARGE BECAUSE THE RECALL 14S06 HAS EXPIRED AND I HAD EXCEEDED THE MILEAGE WARRANTY BY ALMOST 3000 MILES. I DON'T FEEL THAT I AM RESPONSIBLE FOR THE CHARGES TO GET THIS ISSUE FIXED BEING AS I WAS NOT AWARE OF THE RECALL. I'M NOT HAPPY THAT I'M EXPECTED TO COVER CHARGES ON SOMETHING I WASN'T AWARE WAS A PROBLEM WITH MY VEHICLE UNTIL THE SERVICE ALERT APPEARED. THIS IS MY 1ST FORD VEHICLE AND I ABSOLUTELY LOVE IT, HOWEVER, IF THIS IS THE CUSTOMER SERVICE THAT I AM GOING TO RECEIVE I WILL NOT EVER BUY ANOTHER FORD VEHICLE AND I WILL NOT RECOMMEND ANYONE TO PURCHASE FROM FORD. I HAVE BEEN WITHOUT A VEHICLE FOR 2 DAYS AS OF RIGHT NOW, WHICH MAKES IT VERY DIFFICULT TO GET MY KIDS TO DAYCARE/SCHOOL AND GET TO WORK. MY HUSBAND HAS HAD TO ASK ABOUT CHANGING HIS SCHEDULE IN ORDER TO HELP ME SINCE I DON'T HAVE A VEHICLE. SINCERELY, UNHAPPY MOTHER OF 3 *TR