2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: engine
290 reports, newest first. Show all
Other or unspecified, Engine, Jan 11, 2021
CATALYTIC CONVERTER FAILED AT 137,000 MILES
Other or unspecified, Engine, Fuel/propulsion system, Jan 2, 2021
SMELLING A WEIRD SMELL COMING FROM THE CABIN LIKE CARBON MONOXIDE SMELL .
Engine, Nov 24, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 4O MPH THE VEHICLE VIBRATED AND THEN THE ENGINE SHUT OFF. THE CONTACT COASTED TO THE LANE CLOSEST TO THE SIDE OF THE ROAD AND STOPPED AND RESTARTED THE VEHICLE. THE CONTACT THEN WAS ABLE TO PROCEED BACK TO HIS HOME. THE CONTACT CALLED THE DEALER KOONS FORD OF ANNAPOLIS 2540 RIVA ROAD, ANNAPOLIS, MD 21401 (410) 224-2100 AND THEY RAN A DIAGNOSTIC TEST AFTER THE VEHICLE WAS BOUGHT IN BUT COULD NOT GET A CODE OR DUPLICATE THE ISSUE. THE ISSUE OCCURRED TWICE AND THE VEHICLE WAS AT THE DEALER UNREPAIRED. THE MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 67,000.
Power train, Engine, Nov 23, 2020
FOUR 2013 FORD EXPLORER RAN HOT WHILE I WAS OPERATING THE VEHICLE. WE THOUGHT IT WAS LOW ON ANTIFREEZE SO WE ADDED SOME. OUT OF PRECAUTION, WE BEGAN MONITORING THE ANTIFREEZE LEVEL AND NOTICE THAT THE LEVEL WOULD DROP, OVER A COUPLE OF WEEKS, ENOUGH WHICH REQUIRED US TO HAVE TO ADD MORE ANTIFREEZE. MY WIFE CALLED FORD'S SERVICE DEPARTMENT TO SCHEDULE AN APPOINTMENT TO DETERMINE/CONFIRM THE PROBLEM. WE WERE TOLD THAT IT SOUNDS LIKE THE WATER PUMP WAS MAY BE DEFECTIVE. ON OUR WAY TO THE APPOINTMENT, THE VEHICLE SHUT DOWN AND HAD TO BE TOWED THE REST OF THE WAY. UPON INSPECTION, WE WERE TOLD THAT ANTIFREEZE HAD LEAKED INTO THE ENGINE, AND FURTHER, THE ENGINE WAS DAMAGED BECAUSE OF A BROKEN TIMING CHAIN.
Engine, Sep 23, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A MSA ALTAIR FLOOR XR GAS DETECTOR WHICH SHOWED HIGH LEVELS OF CARBON MONOXIDE. THE CONTACT STATED THAT PER ONE HOUR OF DRIVING THE DETECTOR SHOWED14 PPM (PARTS PER MINUTE). THE CONTACT STATED THAT THE FAILURE WAS CONSTANT ON A DAILY BASIS. THE CONTACT STATED THAT THE CARBON MONOXIDE DETECTOR WAS CALIBRATED ON A DAILY BASIS. THE CONTACT STATED THAT HIS WIFE COMPLAINED SEVERAL TIMES ABOUT HEADACHES WHILE DRIVING IN THE VEHICLE. THE CONTACT STATED THAT HE SUSTAINED SEVERE HEALTH ISSUES AND HAD HEART ABLATION SURGERY FROM THE CARBON MONOXIDE. THE CONTACT WAS CONCERNED THAT CONTINUAL DRIVING PRESENTED A GRAVE DANGER TO HEALTH AND SAFETY. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC (1564 E PIKE ST, CLARKSBURG, WV 26301, (800) 344-1108) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT, WAS UNABLE TO SPEAK WITH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 197,625.*DT *TR
Power train, Vehicle speed control, Engine, Jul 20, 2020
I HAVE HAD THE VEHICLE FOR ABOUT THREE MONTHS AND HAVE HAD MORE PROBLEMS FROM IT THEN ANYONE CAN IMAGINE FROM THE WRENCH LIGHT ( TRANSMISSION) TO THE TORQUE CONVERTER TO CAMSHAFT CODES TO CONVERTERS TO SENSORS , AC CONDENSER WENT OUT, BRAKE ISSUES AFTER REPLACING NEW PADS AND ROTORS , THIS HAS BEEN A NIGHTMARE . THE TRUCK ONLY HAS 84K MILES AND I HAVE EXPERIENCED MORE ISSUES FROM IT THEN ANY VEHICLE I HAVE EVER HAD . FORD REALLY MADE JUNK THIS TIME.
Engine, Jul 13, 2020
FOR THE PAST SEVERAL MONTHS HAD A SLIGHT TICKING SOUND AT WARM OR COLD STARTUP. WAS GETTING TIRED/ACHY WHILE DRIVING MORE THAN AN HOUR. THE SOUND BECAME MUCH LOUDER OVER THE WEEKEND. IT HAS BEEN DIAGNOSED AS A CRACKED FRONT EXHAUST MANIFOLD AND MAY HAVE BEEN LEAKING CO INTO THE PASSENGER COMPARTMENT.
Steering, Electrical system, Engine, Jul 10, 2020
ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.
Power train, Air bags, Service brakes, Engine, Jun 18, 2020, crash
MY WIFE EXPERIENCE "SPONTANEOUS ACCELERATION" OF OUR FORD EXPLORER. MY WIFE WAS PULLING INTO A WALGREENS PARKING LOT, SLOWED DOWN TO TURN INTO A PARKING SPACE WHEN THE CAR LUNGED FORWARD AT A HIGH RATE OF SPEED. MY WIFE HAD HER FOOT ON THE BRAKE AS SHE WAS ENTERING THE SPACE, BUT THE BRAKE COULD NOT CONTROL THE CAR. THERE WAS AN EXTREME AND SPONTANEOUS ACCELERATION. ONCE THE CAR HIT THE POLE, IT AUTOMATICALLY SHIFTED INTO REVERSE EVEN WITH MY WIFE APPLYING THE BRAKE. THE CAR CAME TO A STOP AFTER HITTING A PARKED TRUCK. ADDITIONALLY, THE AIR BAGS DID NOT DEPLOY EVEN THOUGH THERE WAS ENOUGH FORCE ON THE FRONT END TO MAKE THE AIRBAGS DEPLOY. *TR
Engine, Apr 7, 2020
I EXPERIENCE A ROTTEN EGG SMELL WHEN ACCELERATING. WHEN I TOLD THE FORD DEALERSHIP DURING ROUTINE SERVICE, THEY STATED "IT'S NORMAL". I LOOKED FOR RECALL 19N05 WITH MY VIN BUT IT STATED THERE ARE NO UNRESOLVED ISSUES. SO IT SEEMS PERHAPS THE RECALL 19N05 WAS PERFORMED. BUT THE SMELL IS STILL THERE DURING ACCELERATION.
Power train, Engine, Fuel/propulsion system, Mar 17, 2020
COMPUTER VOICE COMAND 80 MPH GOVERNOR
Electrical system, Engine, Feb 5, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER MULTIPLE ATTEMPTS TO START THE VEHICLE, THE ENGINE FAILED TO TURNOVER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JIM CLICK FORD LINCOLN 6244 E 22ND ST, TUCSON, AZ 85711 WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. ONCE THE VEHICLE WAS RETURNED TO THE CONTACT, THE VEHICLE OPERATED AS INTENDED. THE CONTACT THEN STATED THAT ON ANOTHER OCCASION WHILE DRIVING AT 75 MPH, THE VEHICLE BEGAN TO LOST MOTIVE POWER AND THE POWER STEERING CEASED. THE INFORMATION SCREEN BECAME INOPERABLE. THE VEHICLE WAS AGAIN TOWED BACK TO THE SAME DEALER. A DIAGNOSTIC WAS NOT PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SINCE TOWED FROM THE DEALER TO THE RESIDENCE. THE MANUFACTURER NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Steering, Electrical system, Engine, Jan 25, 2020
ON 2 SEPARATE OCCASIONS THE TRUCK LOSES POWER WHILE DRIVING. THIS EFFECTS THE ENGINE, POWER STEERING BASICALLY ANYTHING THAT USES POWER. THIS HAS HAPPENED WHILE DRIVING 65MPH AND 35-40MPH. ONE TIME IT HAPPENED ON A STREET, THE OTHER TIME WAS WHILE DRIVING ON THE HIGHWAY. THIS IS VERY DANGEROUS.
Engine, Jan 2, 2020
ENGINE FAIL MAKE NOISE
Engine, Dec 9, 2019
WHILE DRIVING IN NORMAL FASHION IN MEDIUM TRAFFIC ENGINE ALL OF A SUDDEN DIED RESTARTED AFTER 5 MINUTES OF ATTEMPTS ONLY TO DIE AGAIN ABOUT 3 MINUTES LATER IN MIDDLE OF A TURNING LANE. AFTER BEING PUSHED TO A PARKING LOT IT WAS DISCOVERED THAT HEAD GASKET WAS BLOWN WITHOUT ANY WARNING OR SIGNS. HAD TO BE TOWED OVER 100 MILES TO MY HOME ON A ROLL BACK TRUCK PAID BY CAR INSURANCE
Engine, Nov 4, 2019
MY CAR STARTED TO LEAK COOLANT I'VE HAD TO KEEP TOPPING OFF COOLANT, TOOK IT TO A FORD DEALERSHIP, STATED IT WAS MY WATER PUMP WHICH WOULD COST ABOUT $2000 TO FIX. I AM ONLY AT 108K MILES & I WAS TOLD BY FORD THAT THEY DO NOT NEED MAINTENCING AND WOULD LAST TILL 150,000 MILES
Vehicle speed control, Engine, Oct 26, 2019
WHEN DRIVING (VARIOUS SPEEDS HIGH WAS 70 MPH - LOW WAS 25 MPH - VARIOUS ROADWAYS) VEHICLE LOSES POWER GOES DOWN TO ABOUT 5 MILES PER HOUR - CHECK ENGINE LIGHTS COMES ON-- MESSAGE "SEE MANUAL". HAPPENED INTERMITTENTLY FOR 5 MONTHS INITIALLY ONE TIME- MAY GO A MONTH BEFORE HAPPENS AGAIN . FINALLY IT STARTED OCCURRING 3 TIMES WITHIN AND HOUR THEN OK - DID FOR THAT FOR TWO CONSECUTIVE DAYS BEFORE TAKING IT TO BE FIXED. CALLED FORD DEALER THEY CLAIMED THEY HAD HEARD OF THIS - SAID IT COULD BE MANY THINGS - I MENTIONED THE REPORTS OF THIS ON 2016 EXPLORED. TOOK IT TO A LOCAL SHOP. REPLACED THROTTLE BODY AND THROTTLE BODY GASKET ON 2 OCT 2019- ISSUE HAS NOT OCCURRED SINCE.
Engine, Oct 9, 2019
VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.
Engine, Oct 9, 2019
VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.
Engine, Oct 9, 2019
VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.
Structure, Engine, Sep 30, 2019
WHEN IDLING CABIN FILLS UP WITH WHAT APPEARS TO BE SMOKE FROM MUFFLERS. FELL ASLEEP IN THE CAR WHILE IDLING, WOKE UP DIZZY AND THRU UP SHORTLY AFTER, STRONG HEADACHE AFTER. RUST AROUND THE LOCK ON THE TRUNK LID.
Structure, Engine, Sep 24, 2019
INITIAL COMPLAINT TO FORD DEALERSHIP RE: EXHAUST ODORS IN CABIN, POSSIBLY RELATED TO USE OF AIR CONDITIONING (INSPECTED 5/4/16, MILEAGE 47,450, NO REPAIRS COMPLETED). PERFORMANCE RECALL 17NO3 COMPLETED 10/22/18. EXHAUST ODORS WORSE AFTER RECALL. FORD DEALERSHIP INSPECTED AGAIN ON 10/30/18. RECOMMENDED USING RECIRCULATION OF CABIN AIR AT ALL TIMES. AIR CONDITIONING HAS SINCE STOPPED WORKING. PER DEALERSHIP REAR A/C LINES NOW NEED REPLACEMENT, EXT. COST OF $2,100. CABIN EXHAUST ODORS CONTINUE AND INSIDE OF WINDSHIELD IS FOGGING. ODORS WORSE WHEN STOPPED AT STOPLIGHTS. MULTIPLE OCCASIONS OF CO DETECTION IN CABIN WHILE IN MOTION IN RURAL AREAS. ELEVATED COHB WITH VARIOUS HEALTH SYMPTOMS AND CHILDREN NOW COMPLAINING OF CAR SICKNESS. VARIOUS AREAS OF RUST ALSO REPORTED TO DEALERSHIP AND NEW AREAS APPEARING (I.E. NEAR DRAIN VALES OF THE LIFTGATE). *DT *AS
Engine, Sep 19, 2019
VEHICLE'S WATER PUMP BEGAN LEAKING DURING A NORMAL PATROL SHIFT. WE HAVE HAD SEVERAL OF THESE FAIL AT VARIOUS MILEAGES AND EACH REPAIR THAT WAS NOT UNDER WARRANTY HAS COST US AROUND $2000.00 EACH TIME. I KNOW THESE ARE NOT ISOLATED INCIDENTS AND THAT THESE WATER PUMPS FAIL OFTEN. I RECALL BEING AT A FLEET CONFERENCE THIS PAST AUGUST AND SEEING A SLIDE DURING A PRESENTATION FROM FORD AND IT SHOWING THE CASTING DIFFERENCE BETWEEN THE OLD STYLE AND NEW STYLE PUMP. THE OLD CASTING WAS THINNER NEAR THE SEAL AREA AND THAT ALLOWED FOR EXCESSIVE HEAT WHICH CAUSED THE SEAL TO FAIL. THE NEW STYLE PUMP HAS A THICKER CASTING TO PREVENT THIS FAULT. I WOULD LIKE TO SEE A WARRANTY EXTENSION OR RECALL ON THE THESE PUMPS JUST LIKE FORD ENDED UP DOING FOR THE CATALYTIC CONVERTERS.
Engine, Sep 10, 2019
THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.
Engine, Sep 10, 2019
THE ENGINE BEGAN LEAKING COOLANT CAUSED BY THE WATER PUMP SEAL FAILING. WE HAVE HAD SEVERAL OTHERS THAT ALSO HAVE HAD WATER PUMP FAILURES.