2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: engine
290 reports, newest first. Show all
Engine, Jan 31, 2018
MY 2013 FORD EXPLORER XLT HAS BEEN TO THE REPAIR SHOP TWICE IN ORDER TO ADDRESS FORD RECALL 17NO3. TO THIS DAY, JANUARY 31, 2018, MY CO MONITOR PICKS UP HIGH READINGS (IN MY OPINION) FOR SUCH AN ENCLOSED SPACE OF A VEHICLE CABIN (12-43 PPM). I DRIVE A LOT FOR WORK AND AM BEING CONSTANTLY EXPOSED TO THESE FUMES. MY WIFE AND I ALSO HAVE A 1 YEAR OLD THAT WE REFUSE TO PLACE IN THIS CAR BECAUSE EVEN LOW LEVELS ARE MORE DANGEROUS TO HIM. THE READINGS OCCUR WHILE DRIVING AND ACCELERATING, ALSO WHEN THE VEHICLE IS ON RECIRCULATE. I'VE NOTICED THAT I GET HIGH READINGS OF CARBON MONOXIDE LEVELS AFTER STARTING THE VEHICLE OR EVEN JUST CHECKING THE VEHICLE PERIODICALLY THROUGHOUT THE DAY. AFTER GETTING INTO MY CAR FOR LUNCH, THE CAR WAS EVEN TURNED OFF AND I HAD A READING OF 43PPM ON MY MONITOR (WHICH I LEAVE IN THE CAR). THIS TELLS ME THAT TOXIC FUMES ARE LEAKING FROM THE EXHAUST INTO THE CABIN, EVEN WHEN THE CAR IS OFF, AND STAYING IN THE VEHICLE BECAUSE THINGS HAVE BEEN SEALED OFF DUE TO FORD'S "ATTEMPTS" AT FIXING THIS ISSUE. FORD EXPLORER, NOT JUST ME, CAN'T AFFORD TO PUT OUR HEALTH AT RISK WHILE FORD DENIES THERE'S A PROBLEM. CONSIDERING THAT CO IS ODORLESS, YOU DON'T NEED TO BE ABLE TO SMELL THE EXHAUST FUMES FOR CARBON MONOXIDE TO BE PRESENT IN GREAT AMOUNTS FOR ENCLOSED SPACES. THE PICTURE THAT I HAVE ATTACHED IS ONLY 1 OF AT LEAST 25 PICTURES AND VIDEOS I HAVE COMPILED TO MAKE MY CASE THAT FORD'S "ATTEMPT" TO FIX THIS ISSUE IS BEING IGNORED BY THEM.
Engine and engine cooling, Jan 31, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT WAS OVERCOME BY EXHAUST FUMES ENTERING THE VEHICLE. THE CONTACT BECAME EXHAUSTED AND HAD SEVERE HEADACHES. THE CONTACT UNDERWENT MEDICAL TESTS AT CARY MEDICAL GROUP (530 NEW WAVERLY PL #200, CARY, NC 27518, (919) 859-5955) FOR CARBON MONOXIDE POISONING. THE CONTACT WAS INFORMED THAT THE TESTS SHOWED ELEVATED LEVELS OF CARBON MONOXIDE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR INSPECTED. THE CONTACT STATED THAT AN APPOINTMENT WAS MADE WITH AN INDEPENDENT FACILITY TO PERFORM A CARBON MONOXIDE TEST ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 125,200.
Engine, Jan 29, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN UNKNOWN ODOR WAS DETECTED INSIDE THE VEHICLE ON THE DRIVER'S SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT CALLED CROSSROADS FORD CARY (2333 WALNUT ST, CARY, NC 27518, (877) 280-8932) AND THE MANUFACTURER AND WAS INFORMED THAT THERE WAS AN ONGOING INVESTIGATION AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 25,000.
Engine, Jan 25, 2018
WHEN VEHICLE IS UNDER ACCELERATION, THERE IS AN EXHAUST SMELL THROUGHOUT THE CABIN. FORD HAS ATTEMPTED TO CORRECT THE ISSUE, BUT THE EXHAUST SMELL REMAINS UNDER ACCELERATION.
Structure, Engine, Fuel/propulsion system, Jan 17, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WITHIN LESS THAN A WEEK OF OWNING THE VEHICLE, CARBON MONOXIDE ENTERED THE VEHICLE. THE DEALER (SKALNEK FORD, 941 S LAPEER RD, LAKE ORION, MI 48362, (248) 693-6241) STATED THAT THERE WAS A TSB THAT COULD BE PERFORMED ON THE VEHICLE. AN UNKNOWN PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER ISSUED THREE RECALLS ON THE FUEL SYSTEM. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Engine, Dec 21, 2017
ODOR NOTICED IN VEHICLE CABIN INTERMITTENTLY WHILE DRIVING, PARTICULARLY WHILE ACCELERATING. HAVE NOW FOUND OUT THAT THE VEHICLE HAS A CRACKED EXHAUST MANIFOLD.
Power train, Electrical system, Engine, Dec 18, 2017
DRIVING AT 55MPH ON A HIGHWAY MY FORD EXPLORER SPORT 2013 COMPLETELY SHUT OFF AND A AMBER WRENCH CAME ON ALONG WITH 2 MORE WARNINGS (TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE TRACTION SYSTEM LIGHT). I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE, BUT IT DID IT 2-3 TIMES THE SAME NIGHT. LUCKILY I WAS ABLE TO GET IT TO THE DEALERSHIP THE SAME DAY WITHOUT CAUSING AN ACCIDENT. I CAN'T IMAGINE WHAT WOULD OF HAPPENED ON A INTERSTATE AT A HIGHER SPEED.
Electrical system, Structure, Engine, Dec 6, 2017
I FOUND CRACKS IN THE DOOR JAM OF THE REAR LIFTGATE ON THE DRIVER'S SIDE OF THE VEHICLE. FOLLOWING THIS DISCOVERY I FOUND FLOOR BOARDS SOAKED IN WATER, WATER DRIPPING DOWN MY 3RD ROW SEAT BELT ONTO THE FLOOR BOARDS AND INTO THE SPARE TIRE WELL. FOLLOWING THIS MY MOONROOF QUIT WORKING. THEN I RECEIVED A LETTER REGARDING EMISSIONS ENTERING THE BACK OF THE VEHICLE AND CAUSING PEOPLE TO PASS OUT AND WRECK THEIR VEHICLES. TOOK THE CAR TO FORD AND THE FORD DEALERSHIP WON'T COVER THE CRACKS IN THE NON WRECKED VEHICLE UNDER THE EMISSIONS WARRANTY BECAUSE THEY STATE THEY ARE UNRELATED. IF WATER IS GETTING INTO THE BACK OF THE CAR THROUGH A CRACK THEN EMISSIONS PROBABLY ARE TOO.
Engine, Oct 20, 2017
UNPLEASANT FOUL ODOR EMITTED INTO PASSENGER COMPARTMENT WHENEVER ACCELERATING WITHIN MID TO HIGH RPM RANGE SUCH AS WHEN PASSING OR PULLING A GRADE. FUMES SMELL SIMILAR TO ROTTEN EGGS OR SULFUR. FOUL ODOR CAUSES HEADACHES DURING PERIODS OF EXTENDED EXPOSURE SUCH AS WHEN DRIVING FOR SEVERAL HOURS. THIS CONDITION HAS EXISTED EVER SINCE THE VEHICLE WAS PURCHASED.
Engine, Oct 18, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A STRONG ODOR COMING FROM THE AIR CONDITIONING VENT. THE FAILURE OCCURRED WITHOUT WARNING. THE ODOR CAUSED THE CONTACT TO HAVE HEAD PRESSURE, DIZZINESS, EYES SORES, EYE PAIN, AND INABILITY TO SLEEP. THE VEHICLE WAS TAKEN TO THE DEALER (TED BRITT FORD FAIRFAX, 11165 FAIRFAX BLVD, FAIRFAX, VA 22030) WHERE IT WAS CLEANED, BUT THE CONTACT DID NOT KNOW WHAT WAS REPAIRED. THE CONTACT FELT THAT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. EVEN AFTER THE VEHICLE WAS CLEANED, THE CONTACT EXPERIENCED THE SAME FAILURE AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Other or unspecified, Engine, Fuel/propulsion system, Oct 17, 2017
CARBON MONOXIDE / EXHAUST ENTER INTO THE CABIN DURING DAILY DRIVING. CONFIRMED WITH GAS DETECTOR
Other or unspecified, Engine, Oct 16, 2017
WEIRD SMELL WHEN A/C IS TURNED ON AND WHEN ACCELERATING.
Other or unspecified, Engine, Oct 12, 2017
THE CAR HAS HAD CONSISTENT ODOR PENETRATION INTO THE PASSENGER CABIN SINCE I BOUGHT IT IN OCTOBER 2012. THERE IS A SULFUR-LIKE OR ROTTEN-EGG SMELL...ALMOST LIKE NATURAL GAS. MORE RECENTLY I AM ALSO GETTING A SEPARATE ODOR OF BURNING OIL. THE SMELL IS MOST PRESENT WHEN THE CAR'S WINDOWS ARE ALL UP AND THE A/C SYSTEM IS ON. THE OIL SMELL IS ALSO NOTICEABLE OUTSIDE THE VEHICLE. I AM CONCERNED THAT THIS COULD BE RELATED TO THE WELL-PUBLICIZED ISSUE WITH POLICE VERSIONS OF THE FORD EXPLORER. I AM ALSO CONCERNED THAT THE FUMES COULD BE TOXIC AND I AM BEING EXPOSED FOR LONG PERIODS OF TIME TO POTENTIAL CARCINOGENS.
Engine, Oct 3, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING WITH EITHER THE AIR CONDITIONER OR HEAT ACTIVATED, THE ODOR OF CARBON MONOXIDE ENTERED THE CABIN. THE CONTACT STATED THAT THE CONDITION WAS WORSE WHILE IN RECIRCULATION MODE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HAYFORD FORD, 1330 301ST AVE NE, ISANTI, MN, 55040) WHO STATED THAT THEY COULD REPAIR THE VEHICLE PER TSB: 16-0165, BUT IT WOULD BE AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST OF THE REMEDY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THERE WAS A TSB, BUT NO OPEN RECALL AND OUT OF POCKET EXPENSES. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Structure, Engine, Sep 30, 2017
WE BOUGHT OUR VEHICLE USED IN 2015 WITH LESS THAN 40K MILES ON IT. IT IS OUR MAIN, FAMILY VEHICLE. THE FIRST ISSUES STARTED WITH PAINT CHIPPING ON THE HOOD. THE FORD STORE WE BOUGHT IT FROM NEVER STATED THIS WAS A PROBLEM. WE DID NOTICE IT AFTER HAVING IT AT HOME AND IT HAS GRADUALLY BECOME WORSE. I HAVE HAD USAA INSPECT IT AND THEY SAID IT LOOKS LIKE "SOMEONE DROVE IT WHERE THERE WAS HIGH SULFUR PRESENT"---NEAR WATER OR ETC. THE SECOND ISSUE IS WITH THE ENGINE. ON SEVERAL OCCASIONS OUR VEHICLE HAS FAILED TO TURN OVER AT THE FIRST START. WILL SIT THERE AND MAKE NOISES LIKE IT IS TRYING BUT FAIL AND TURN OFF. ONE INSTANCE HAPPENED WHILE WE WERE DRIVING ON A STREET ROAD. CAR HAD TROUBLE STARTING AND THEN SHUT OFF RANDOMLY. WE HAVE CONTACTED USAA AND TAKEN THE VEHICLE TO OUR LOCAL FORD DEALERSHIP BUT THEY CANNOT SEEM TO HELP RESOLVE EITHER ISSUES. UPON CONDUCTING OUR OWN RESEARCH I SEE THAT THESE ARE RE-OCCURRING ISSUES WITH OTHER OWNERS, ACROSS THE US AND FORD HAS YET TO RESOLVE. VEHICLE IS UNSAFE
Service brakes, Engine, Fuel/propulsion system, Sep 28, 2017
THIS MAKE/MODEL/YEAR HAS A KNOWN FACTORY DEFECT THAT CAUSED THE EXHAUST MANIFOLD TO BLOW EXHAUST DIRECTLY INTO THE CABIN. I HAD TO FORCE THE DEALER TO FIX THIS, AS THEY ARGUED EXHAUST IS NOT DANGEROUS. I HAVE ATTACHED THE INSTRUCTIONS ON HOW TO FIX THIS, FROM THE FACTORY, PROVING IT WAS A KNOWN SERIOUS ISSUE, NOT DISCLOSED TO ME. THE DEALERSHIP DID A HORRIBLE JOB IN THE "REPAIR" - HAVING BROKEN OTHER PARTS OF THE CAR IN THE PROCESS. AFTER THEY "REPAIRED" THE CAR, IT BEGAN RANDOMLY SHUDDERING, WHILE IDLING. I HAVE ATTACHED A VIDEO OF IT. YOU WILL NEED TO TURN UP THE VOLUME TO THE MAX, AS YOUTUBE COMPRESSED THE SOUND TERRIBLY. I HAVE ONE WITNESS TO THIS HAPPENING TWICE. THE ENGINE STARTS VIBRATING WITH SUCH FEROCITY THAT IT SOUNDS AS THOUGH THE VEHICLE IS ABOUT TO EXPLODE. THE WITNESS IS WILLING TO TESTIFY IN COURT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=JOHECICECTK . THIS VEHICLE HAS COMPLETELY FALLEN APART AROUND ME. THERE ARE 10 OTHER MAJOR MECHANICAL ISSUES, WHICH FORD REFUSES TO FIX.
Other or unspecified, Engine, Fuel/propulsion system, Sep 2, 2017
I'VE NOTICED THIS SMELL EVERY TIME I TURNED MY CAR ON/OFF OR WOULD GET FINISHED DRIVING. IT WOULD BE IN THE DRIVERS CABIN DOWN AT THE FLOOR WHERE IT CAME FROM. I FIRST NOTICED IT THERE AND HAD MENTIONED IT TO FORD WHEN THERE FOR SERVICE. IT SMELLS LIKE A NATURAL GAS ( LIKE AT HOME ) LEAK. I'D SMELL IT IF HE AIR OR HEAT WAS ON BRINGING IT INTO THE CABIN. THE SAME SMELL WOULD BE PRESENT WHEN I STOPPED DRIVING AND WOULD OP N THE DOOR. SMELLED LIKE IT WAS COMING FROM UNDER THE DRIVERS SIDE WHEEL AREA. IT PERSISTED FOR THE LAST FEW YEARS. I'VE TOLD FORD MANY TIMES BUT THEY SAY THERE'S NO RECALL. OR THAT MY CAR WAS OUT OF ITS MANUFACTURERS WARRANTY. AT THE TIME IN 2014, WHEN I REALLY TOOK NOTICE, MY CAR WAS STILL UNDER WARRANTY. I BOUGHT MY CAR OUT OF ITS LEASE IN 6 OR7/2016 AND THERE WERE REPORTS OF EXHAUST ISSUES WITH PEOPLE HAVING A SMELL ON THE CABIN. IRONIC THAT I'VE BEEN COMPLAINING OF THIS TWO YEARS PRIOR TO IT COMING OUT IN THE NEWS. WHEN ASKED, I WAS UNSURE TO BUY A CAR WITH EXHAUST ISSUES, THEY REASSURED ME THERE WERE NO ACTIVE RECALLS. AND THAT THE EXHAUST WASN'T A PROBLEM. I THOUGHT I HAD ROADKILL ROTTING UNDER MY CAR, BUT AFTER NUMEROUS UNDER CARRIAGE CAR WASHES AND THEEE YEARS LATER, THE CAR STILL HAS THAT NATURAL GAS SMELL.
Structure, Seats, Engine, Aug 29, 2017
EXHAUST FUMES IN CABIN - SINCE WE HAVE BEEN WITHOUT THE EXPLORER FOR THREE MONTHS (IT HAS BEEN IN THE SHOP GETTING AN UPDATED TURBO), MY WIFE HAS NOT HAD ANY UNEXPLAINED HEADACHES AFTER SPENDING ALL DAY RUNNING ERRANDS IN THE EXPLORER.
Engine, Aug 16, 2017
UNDER MODERATE TO HARD ACCELERATION STRONG SMELL OF EXHAUST FUMES INSIDE PASSENGER COMPARTMENT OF VEHICLE. CAN MAKE IT HAPPEN ON DEMAND.
Engine, Aug 15, 2017
THE TURBO BOOST WENT OUT ON MY 2013 EXPLORER, I HAVE HAD THIS VEHICLE FOR 15 MONTHS AND IT HAS 76000 MILES ON IT. APPARENTLY THE PART IS BACKORDERED DUE TO THIS HAPPENING TO A TON OF EXPLORERS. I HAD TO GO ON A WAITING LIST AND I AM NUMBER 488 TO GET THIS PART, THEY ARE TELLING ME IT WILL TAKE MONTHS AND IT IS UNSAFE TO DRIVE. I COULD LOOSE POWER WHEN DRIVING AND MAKE THINGS WORST. THIS IS A SAFETY ISSUE AND I CAN'T BE WITHOUT A CAR. THE DEALERSHIP WILL NOT GIVE ME A LOANER CAR EITHER. I HAVE SEEN A LOT OF E-MAILS REGARDING THE SAME THING, DON'T YOU THINK THAT THIS SHOULD BE A RECALL DUE TO SAFETY ISSUES? I AM BESIDE MYSELF AND HAVE KNOW IDEA HOW I AM GOING TO BE WITHOUT A CAR, DO I CHANCE DRIVING IT AND MAY POSSIBLE GET KILLED BECAUSE I LOOSE POWER? THE CHECK ENGINE LIGHT COMES ON AND OFF ALL THE TIME WHEN DRIVING NO MATTER WHERE I AM DRIVING...
Engine, Aug 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT VARIOUS SPEEDS, THERE WAS AN ODOR OF EXHAUST/CARBON MONOXIDE EMITTED THROUGH THE VENT OF THE VEHICLE, CAUSING THE DRIVER TO BECOME DROWSY WHILE DRIVING. THE CONTACT STATED THAT THE EXHAUST ODOR REMAINED PERMANENTLY IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD DEALER, LOCATED ON 1227 GULF FREEWAY, HOUSTON, TX 77034 WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REFILL. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT CALLED THE MANUFACTURER WHERE IT WAS INFORMED THAT THE WARRANTY DID NOT COVER THE REPAIR AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 48,126.
Engine and engine cooling, Aug 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WHILE USING THE AIR CONDITIONER. THE ODOR WAS ALSO PRESENT WHEN THE CONTACT ACCELERATED TO PASS OTHER VEHICLES OR WHILE DRIVING HIGH SPEEDS. IN JUNE OF 2013, THE VEHICLE WAS TAKEN TO LEIF JOHNSON FORD (501 E KOENIG LN, AUSTIN, TX 78751) WHERE THEY VERIFIED THE PROPER SEAL OF SEALED MECHANIC JOINTS. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER IN AUGUST OF 2013 DUE TO THE ODOR. THE DEALER CHECKED THE MOULDING, ADHESIVE GRILL, INLET VALVE, ASSEMBLY AUTO DRAIN, UNDER COAT, AND PERFORMED TSB 121204 WHERE THEY REPLACED THE CO-SEAMS AND INSTALLED BOTH NEW VENTS. IN SEPTEMBER OF 2013, THE CONTACT TOOK THE VEHICLE TO A SECOND DEALER (COVERT FORD LINCOLN, 11514 RESEARCH BLVD, AUSTIN, TX, 78758,) IN REFERENCE TO THE CARBON MONOXIDE ODOR DUE TO ACCELERATION. THE DEALER CHECKED THE CABIN AIR FILTER AND EXHAUST FOR LEAKS/DAMAGE, ALONG WITH REGULAR ROUTINE MAINTENANCE; HOWEVER, NO DIAGNOSIS WAS PROVIDED. THE CONTACT SENT A LETTER TO THE SECOND DEALER IN OCTOBER OF 2013 ABOUT THE ODOR IN REFERENCE TO FINDINGS FROM THE INTERNET. THE CONTACT ASKED THE DEALER TO COMPARE THE FAILURES AND INFORM HER OF FORD'S OUTCOME. THE CONTACT TOOK THE VEHICLE TO TOW OTHER MECHANICS WHERE THE EXHAUST WAS ADJUSTED; HOWEVER, THE REMEDY FAILED. THE FAILURE CONTINUED THROUGHOUT THE YEARS AND THE FORD DEALERS COULD NOT PROVIDE A SOLUTION THROUGH JUNE OF 2015. THE CONTACT STOPPED ATTEMPTING TO REPAIR THE VEHICLE DUE TO FRUSTRATION, TIME, AND MONEY. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 5,800.
Engine and engine cooling, Fuel/propulsion system, Aug 7, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS ON AN INCLINE WITH THE ACCELERATOR PEDAL DEPRESSED, THE ODOR OF CARBON MONOXIDE ENTERED THROUGH THE CABIN WITHOUT WARNING. WHILE THE AIR CONDITIONER WAS IN RECIRCULATION MODE, THE CONTACT ATTEMPTED TO ACCELERATE PAST OTHER VEHICLES AND THE ABNORMAL ODOR WAS NOTICED. THE DEALER (ED SHULTS FORD-LINCOLN, 2258 WASHINGTON ST, JAMESTOWN, NY, 14701 716-484-0121) WAS CONTACTED FOUR YEARS AGO (ONE YEAR AFTER PURCHASING THE VEHICLE) IN REFERENCE TO THE ABNORMAL ODOR. THE CONTACT WAS INFORMED THAT THERE WAS NO OPEN RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10...UPDATED 09/28/17 * UPDATED 10/27/2017*JS
Engine and engine cooling, Aug 7, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY WITH THE AIR CONDITIONER ACTIVATED, THE CONTACT SMELLED AN EGG-LIKE ODOR INSIDE THE VEHICLE. THE CONTACT ROLLED DOWN THE WINDOWS TO RELEASE THE ODOR FROM THE CABIN OF THE VEHICLE. FREEDOM FORD OF EVENSBURGH, PENNSYLVANIA WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL. THE DEALER FURTHER STATED THAT AN EXTENSIVE PROCEDURE WOULD HAVE TO BE PERFORMED TO ADDRESS THE ISSUE, WHICH INCLUDED REMOVING THE BUMPER TO LOCATE THE ODOR. THE MANUFACTURER STATED THAT THERE WAS A TSB FOR THE FAILURE, BUT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Engine and engine cooling, Aug 3, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING, THE CONTACT NOTICED AN ABNORMAL, STRINGENT EXHAUST ODOR WITHOUT WARNING. THE ODOR WAS ALSO NOTICED INSIDE THE VEHICLE WHILE DRIVING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO HAVE THE VEHICLE DIAGNOSED, AND THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.