2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: engine
290 reports, newest first. Show all
Power train, Vehicle speed control, Engine, Jul 12, 2016
DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT
Engine, Jul 12, 2016
CAR HAS AUXILIARY A/C SYSTEM AND CABIN WILL FILL WITH EXHAUST SMELL AFTER MERGING INTO TRAFFIC. THIS IS TO SAY AFTER HEAVY ACCELERATION AND THEN BACKING OFF TO TRAFFIC SPEED YOU CAN SMELL EXHAUST IN THE CAR AND WHEN I DO I OPEN A BACK WINDOW TO GET RID OF THE ODOR. HAVE PERSONALLY GOTTEN HEADACHES AFTER LONGER DRIVES AND NOW SUSPECT EXHAUST. A/C SETTINGS ARE IN RECIRCULATION WITH THE AUXILIARY SYSTEM ON ALSO. DEALERSHIP HAD A TECH RIDE WITH ME AND WE WENT FOR A DRIVE IN THE CAR, HE DID NOT SMELL THE EXHAUST TO THE SAME DEGREE AS I DID BUT SAID THERE WAS A TSB TO SEAL THE REAR AREA OF THE CAR AND THE REAR VALANCE WOULD HAVE TO BE TAKEN OFF. (RATHER LONG JOB) DEALERSHIP TOLD ME IT WOULD COST ABOUT $669 AND IS NOT COVERED BY MY EXTENDED WARRANTY OR BY A SAFETY RECALL. THIS IS SOMETHING I THINK THE MANUFACTURE SHOULD TAKE CARE OF SINCE IT IS A SAFETY ISSUE.
Engine, Jul 7, 2016
DEFECTIVE THROTTLE BODY. VEHICLE UNEXPECTEDLY SHUTS OFF. THIS HAS HAPPENED WHILE TURNING IN FRONT OF ON COMING TRAFFIC LUCKILY THE VEHICLE WAS ABLE TO COAST TO THE SHOULDER. HAS ALSO HAPPENED ON THE FREEWAY AND IN THE MIDDLE OF AN INTERSECTION. IT HAS HAPPENED AT LEAST A DOZEN TIMES. ALL POWER TO VEHICLE IS LOST. PART FOR VEHICLE IS CURRENTLY ON NATIONAL BACK ORDER WHICH INDICATES THAT THERE MIGHT BE MORE PROBLEMS WITH THIS PART ON OTHER VEHICLES AND NOT JUST MINE.
Engine and engine cooling, Jul 7, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST FUME ODOR ENTERED INTO THE CABIN OF THE VEHICLE. AS A RESULT, THE CONTACT BECAME NAUSEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Suspension, Engine and engine cooling, Service brakes, Fuel/propulsion system, Jul 6, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, WHEEL BEARING, AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A MONTH LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Power train, Engine, Fuel/propulsion system, Jul 6, 2016
VEHICLE EMITS BAD ODOR UPON HARD ACCELERATION OR ANY OTHER ACTIVITY WHICH PUTS A STRAIN ON THE ENGINE. DEALER DEODORIZED THE EXHAUST SYSTEM WITH SOME PERFUME LIKE SUBSTANCE WHICH STOPPED THE SMELL, BUT PROBABLY NOT THE GAS, FOR A WHILE WHICH SOON WORE OFF AND RETURNED. FORD DOES NOT CLAIM TO KNOW ANYTHING ABOUT THE ISSUE. I'M CONCERNED ABOUT CARBON MONOXIDE AND HAVE THOUGHT ABOUT PUTTING IN A SENSOR TO RECORD THE LEVELS. THERE IS SOMETHING WRONG WITH THE EXHAUST SYSTEM.
Engine, Jul 6, 2016
EXHAUST FUMES ENTER THE CABIN DURING HARD ACCELERATION. THIS IS MOST NOTICEABLE WHEN ALL WINDOWS ARE CLOSED AND THE CLIMATE CONTROL SYSTEM IS ON. REPRODUCIBLE MOST EASILY WHEN AT 30 MPH OR HIGHER WHEN MERGING ONTO A HIGHWAY. THIS HAS HAPPENED SINCE THE VEHICLE WAS PURCHASED NEW. ONE NOTE: THIS MAY HAPPEN AT ANY SPEED HOWEVER THE VEHICLE IS NOT PUT UNDER MAXIMUM OR NEAR MAXIMUM ACCELERATION UNLESS MERGING ONTO A HIGHWAY OR PASSING.
Steering, Air bags, Engine, Jul 5, 2016
ONE WEEK AFTER I PURCHASED MY BRAND NEW FORD THE TRANSMISSION STARTED GOING BAD AFTER A MONTH I WAS TOLD THAT IT IS DEFECTIVE AND I HAD A NEW TRANSMISSION INSTALLED MY AIR BAG SENSORS WERE CHANGED CAUSE THEY WERE DEFECTIVE MY TRANSMISSION WAS DAMAGED AGAIN AND WAS REPAIRED AGAIN AND THE FUEL WAS ALSO RECALLED MY FORD STILL GIVE ME A VERY BAD SMELL WHEN DRIVING ON THE HIGHWAY I BELIEVE IT STILL HAS DAMAGE IN THE TRANSMISSION ALSO WHEN I WENT TO GET MY CAR BALANCED WITH FORD THE POWER STEERING PIECE THAT WAS ELECTRIC THAT COST ME ALMOST 1,000.00 PLEASE I CAN TAKE ANY HELP I CAN GET
Engine and engine cooling, Jul 5, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Power train, Engine, Fuel/propulsion system, Jun 30, 2016
FUEL THROTTLE BODY ERROR P2111 HAS HAPPENED 5 TIMES IN 3 DAYS, CAUSING GREAT DISTRESS TO ME AND MY FAMILY. THIS IS A POTENTIALLY DEADLY DEFECT AND IT SEEMS MANY OTHERS ARE HAVING THE SAME ISSUE. WHAT OCCURS IS THAT A WRENCH APPEARS ON SCREEN WITH THE ERROR MESSAGE "TERRAIN MANAGEMENT SYSTEM FAULT" AND THE VEHICLE GOES INTO "LIMP MODE," EVEN AT HIGHWAY SPEEDS, CAUSING THE ACCELERATOR PEDAL TO BECOME UNRESPONSIVE.
Engine, Jun 22, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. AFTER ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED TO RESPOND. THE CONTACT HEARD A WHINING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ENGINE COMPUTER WAS FLASHED, BUT THE FAILURE CONTINUED. WHILE DRIVING, AN EGG LIKE ODOR WAS PRESENT INSIDE THE VEHICLE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ODOR WAS DUE TO A FAILED OVERFLOW JAR FOR THE RADIATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 813.
Engine, Jun 10, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000.
Engine, May 11, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE LOST POWER. THE VEHICLE ALSO HESITATED BEFORE ACCELERATING. IN ADDITION, THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Other or unspecified, Engine, Fuel/propulsion system, May 5, 2016
GETTING EXHAUST FUMES IN THE CABIN OF VEHICLE AT TIMES. SOMETIMES SO BAD THAT IT MAKES YOU SICK NAUSEOUS AND HEADACHES. FORD REFUSES TO FIX PROBLEM UNDER THERE WARRANTY. IT HAPPENS AT ANY TIME SLOW OR AT HIGHWAY SPEEDS WHEN USING THE AC OR HEATER IT IS EVEN WORSE.
Engine, Apr 21, 2016
WHEN DRIVING LOSS OF POWER HAPPENS. CAN NOT ACCELERATE! CAR GOES INTO LIMP MODE. CAN HAPPEN AT ANY TIME WITHOUT WARNING. CAR HAS 40K MILES. VERY DANGEROUS IF DRIVING ON THE FREEWAY. IT HAS HAPPENED 3 TIMES IN THE LAST WEEK.
Other or unspecified, Engine, Fuel/propulsion system, Jan 11, 2016
I CURRENTLY OWN A 2013 FORD EXPLORER THAT HAS APPROXIMATELY 51K MILES. I'VE NOTICED ON MORE THAN ONE OCCASION, THAT DURING PERIODS OF SUSTAINED DRIVING WE EXPERIENCE ODOR OF CERTAIN GASES OR FUMES. THESE ODORS ARE NOT CONSTANT, BUT THEY ARE PRESENT WITHIN THE CAB EVEN WHILE THE WINDOWS ARE SECURE. AGAIN, THE ONLY EXPERIENCES OF THESE INCIDENTS SO FAR ARE DURING PERIODS OF DRIVING FOR 2 OR MORE HOURS CONTINUOUSLY. I'VE CHECKED WITH THE FORD MOTOR COMPANY, AND SEARCHED ONLINE AND I HAVEN'T FOUND ANY RECALL INFORMATION REGARDING EMISSION PROBLEMS OF THIS NATURE. WE, OUR FAMILY WOULD APPRECIATE IF MORE RESEARCH COULD BE DONE ON THIS MATTER. WE PERSONALLY BELIEVE THAT MAY LEAD TO A HEALTH RELATED ILLNESS/INJURY. SINCERELEY [XXX] *BF 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Engine, Dec 29, 2015
I HAVE AN EXPLORER 2013(32762 MILES) WITH BIG ODOR OF GASES INSIDE THE CABIN WHEN I ACCELERATE MY SUV. THE ODOR OF GASES IS AMAZING INSIDE THE CABIN AND I AFRAID WITH THAT ODOR CAN CAUSE HEALTH PROBLEM NOW OR IN THE FUTURE TO MY FAMILY. I ALREADY WENT TO THE FORD SERVICE AND THEY MAKE A SEAL BUT THE PROBLEM STILL THERE. (TSB 14-04-NA). THE GOVERNMENT NEED TO DO SOMETHING.
Engine and engine cooling, Dec 28, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AS A STRONG FUEL ODOR EMITTED INSIDE OF THE VEHICLE. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE FRONT DRIVER'S AND PASSENGER'S SIDE WEATHER DOOR STRIPPING WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 06/29/16*LJ THE CONSUMER STATED FUMES FROM THE EXHAUST ENTERED THE VEHICLE. THE VEHICLE WAS REPAIRED. UPDATED 07/13/16.*JB
Electrical system, Engine, Dec 1, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL LIGHTS ILLUMINATED AS THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE AND IT WAS DRIVEN TO THE RESIDENCE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,120.
Other or unspecified, Engine, Fuel/propulsion system, Oct 29, 2015
UNDER HEAVY ACCELERATION (I.E. HIGHWAY ON-RAMP), A VERY STRONG ODOR (BURNING RUBBER, EXHAUST?) ENTERS THE CABIN. THIS HAPPENS EVERY TIME, WHETHER THE AC IS ON OR OFF, RECIRCULATING OR FRESH AIR. THE ODOR IS EXTREMELY STRONG AND LASTS SEVERAL MINUTES. I'M ESPECIALLY CONCERNED FOR MY 3 YEAR OLD SON WHO IS EXPOSED TO THIS.
Engine and engine cooling, Equipment, Oct 16, 2015
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM WHEN THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR VENTS WERE SUCKING THE EXCESS EXHAUST FUMES THROUGH THE AIR CONDITIONING VENTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,000.
Structure, Equipment adaptive/mobility, Engine, Sep 2, 2015
EXHAUST IS ENTERING THE PASSENGER COMPARTMENT THROUGH THE FRONT AND REAR AIR CONDITIONING VENTS WHEN THE ENGINE IS ACCELERATED TO 3500 RPM OR ABOVE. I NOTICED THIS CONDITION WHILE DRIVING AROUND TOWN,WHEN PASSING ANOTHER CAR OR ACCELERATING TO ENTER THE FREEWAY, BUT THE PROBLEM WAS REALLY EVIDENT ON A RECENT DRIVING VACATION FROM KANSAS CITY TO SEATTLE WA. WE WENT THROUGH SEVERAL MOUNTAINOUS STATES AND IT WAS TERRIBLE, THE CAR WAS CONSTANTLY ACCELERATING ABOVE 3500 RPM TO MAINTAIN SPEED ON UP HILL GRADES,THE CAR CONSTANTLY REEKED OF EXHAUST. WE HAD TO ROLL THE WINDOWS DOWN TO KEEP IT AIRED OUT. I TOOK THE CAR TO MY FORD DEALER WHEN I RETURNED FROM THE TRIP,THEY SAID THERE IS NO PROBLEM. I AM NOT GOING TO ARGUE WITH FORD OVER THIS,I HAVE PURCHASED A CARBON MONOXIDE METER WHICH I KEEP IN THE CAR AND HAVE RECORDED CARBON MONOXIDE IN THE CABIN AS HIGH AS 15 PPM DURING ACCELERATION. THIS CAR NEEDS TO BE RECALLED,I HAVE READ THAT I AM NOT ALONE,THIS PROBLEM EXISTS ON FORD EXPLORERS MANUFACTURED FROM 2011 - 2015. WHY ?
Power train, Engine, Fuel/propulsion system, Sep 1, 2015
DURING ACCELERATION, THERE IS A NOTICEABLE, EXHAUST SMELL IN THE CABIN OF THE VEHICLE. THE SMELL DOES NOT DISSIPATE UNLESS YOU OPEN THE WINDOWS OR TURN THE A/C ON HIGH TO CLEAR THE AIR.
Other or unspecified, Engine, Jul 13, 2015
RADIATOR HOSE BREACHED, DECOMPRESSING RADIATOR. RADIATOR HOSE WAS RUBBED OPEN BY NEARBY METAL COMPRESSOR LINE RUNNING PERPENDICULAR. HOLE WAS 1" BY 1/2". RADIATOR IMMEDIATELY EMPTIED, ENGINE OVERHEATED AND SHUDDERED. REPAIR MADE BY FORD DEALERSHIP ONLY REPLACED HOSE AND FLUSHED COOLANT. FORD DID NOT REMEDY SITUATION WHERE METAL COMPRESSOR LINE IS ADJACENT AND SOMETIMES IN CONTACT WITH RADIATOR HOSE. I HAVE PHOTO AND VIDEO PROVING THE AC LINE RUBBED THE HOSE OPEN.
Engine, Jul 13, 2015
UNTIL THIS LAST WEEKEND, WE OWNED A 2013 FORD EXPLORER. WE NOTICED AN EXHAUST SMELL IN THE CABIN SOON AFTER WE PURCHASED THE VEHICLE, BUT THOUGHT IT WAS JUST "NEW ENGINE SMELL." ON TRIPS ACCELERATING UP MOUNTAINS THE EXHAUST SMELL IN THE CABIN HAS BEEN PARTICULARLY BAD. IN FACT, MY 8 YEAR OLD DAUGHTER HAS COMPLAINED OF A STOMACH ACHE AND THE NEED TO THROW UP EVERY TIME WE ARE IN THIS VEHICLE ON AN EXTENDED TRIP. WE CHALKED IT UP TO HER HAVING MOTION SICKNESS AND EVEN STARTED GIVING HER DRAMAMINE (WHICH NEVER HELPED). WHEN WE RENTED CARS FOR TRIPS, SHE DIDN'T HAVE THE SICK FEELING. MY HUSBAND WAS GETTING HEADACHES IN THIS VEHICLE, AND I WOULD ALWAYS FEEL EXTREMELY SLEEPY AND ALSO GET HEADACHES. MY FATHER (WHO IS A MECHANIC) RODE IN THE CAR WITH US THIS PAST 4TH OF JULY HOLIDAY, AND TOLD US WE PROBABLY HAD AN EXHAUST LEAK. LAST WEEK, AFTER TRAVELING BACK FROM BEING IN THE MOUNTAINS AND SMELLING THE EXHAUST SMELL IN THE CABIN ON YET ANOTHER TRIP, AND MY DAUGHTER GETTING SICK YET AGAIN, WE DECIDED WE HAVE HAD ENOUGH. WE TOOK IT TO THE DEALER TO CHECK OUT THE CAR. THEY SAID THERE WAS A TECHNICAL BULLETIN OUT FOR THE ISSUE AND THEY KNEW WHAT TO DO TO FIX IT. THE DAY WE GOT IT BACK FROM THE DEALER AFTER THEY "FIXED IT", WE ACCELERATED HARD ON THE FREEWAY AND THE SMELL WAS STILL THERE, AND ACTUALLY EVEN WORSE. WE ROLLED ALL THE WINDOWS DOWN AND IMMEDIATELY TOOK IT AND TRADED IT IN. I AM LIVID. FORD HAS KNOWINGLY ENDANGERED MY FAMILY FOR THE PAST TWO YEARS THAT WE HAVE OWNED THE CAR. AFTER READING OTHER COMPLAINTS ABOUT THE ISSUE AND REALIZING THAT FORD WAS NOT LIKELY TO FIX THE PROBLEM, WE DECIDED WE COULDN'T RISK OUR FAMILY'S HEALTH BY KEEPING THIS CAR. WE HAVE LOST TWO YEARS THAT WE HAVE PAID ON THE CAR. WE HAD PLANNED ON KEEPING THE EXPLORER WELL AFTER WE PAID IT OFF. I HAVE LOST ALL TRUST IN FORD.