2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
120 reports, newest first. Show all
Fuel/propulsion system, Oct 6, 2025
In September I started to notice a strong fuel odor coming from my 2013 Ford Explorer. I had the exterior of the vehicle cleaned thoroughly to ensure no gasoline was spilled on the vehicle while refuelling. The smell did go away temporarily, until I refuelled the vehicle. The odor has returned, and will not go away. On 10/6/2025 I took my vehicle to a local mechanic that works on my vehicles. A visual inspection was performed and they informed me that there is a leak and it appears to be coming from the top of the tank or an area above the tank. It is hard to identify the exact source without lowering the tank. They mechanic also informed me that Ford has a safety recall issue for something similar, 13S04. I checked with Ford and while there is a recall for the same model and year of my vehicle, my 2013 Explorer is not a part of the recall. I have contacted a local Ford Service Center and am waiting for a response from them.
Steering, Electrical system, Fuel/propulsion system, Feb 18, 2025
Service advancetrac light came on while driving. Lost all propulsion and power steering. Almost went off road around a curve due to no power steering. Ford dealership diagnosed it as faulty steering sensor. Had that replaced about 18 months ago, now this near accident just happened. Service trac light traction control light are both on with no propulsion or power steering. I’ve been doing research on this and this seems to happen to a lot of ford owners as ford is the only manufacturer to produce vehicles with advancetrac system. How has this not been a recall yet?
Fuel/propulsion system, Dec 12, 2024
The contact owns a 2013 Ford Explorer. The contact stated that upon approaching the vehicle she smelled a strong odor of gasoline inside her inclosed garage, after which, she overserved gasoline leaking from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel delivery module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 55,000.
Electrical system, Seat belts, Fuel/propulsion system, Jun 21, 2024
Fail emissions dealership not complying refuse fix a car that shouldn't be finances to me seatbelt don't work got car 5/14/2024 the heat resistance wasn't replaced correctly and they won't trade or give my money back or fix it I emissions test reports as well what wrong what need be fix car stop yesterday I'm paying out pocket for repair that wasn't cause by me and car not of 458.81 plus 17 dollars charged with it they want keep paying cash but I won't so they said they wouldn't accept it if not in cash.
Fuel/propulsion system, Mar 4, 2023
Check engine light indicated Fuel injection system leaking on 2013 Ford explorer taken to Ford dealer. Investigated online 2013 Ford explorer have fuel injection leaking problems reported for 2013 Ford explorers
Suspension, Power train, Fuel/propulsion system, Jan 17, 2023
This winter I began starting my vehicle and letting it warm up before driving it. After letting it run approximately 10 to 15 minutes, I opened my door and to get in and there was a very strong exhaust smell inside. I would have to roll my windows down to clear the cabin of the fumes. This happened every single time I would let it sit and warm up. There is also something happening with what I believe is my drive-train. There is a lot of different noises (squealing/whining, grinding (metal to metal), clanking and thumping) when I give it gas after sitting at a light. As soon as I step on the gas pedal it makes all the above noises and jerks, then acts like it doesn't want to go. It finally kicks in then goes. Once it kicks in, it drives just fine. The noise sounds like its coming from the undercarriage and sometimes the rear end. I am not driving the vehicle now, it is parked in my driveway, so I am currently without transportation. There is also a very loud popping noise coming from the front end. I was told this could be ball joints or possibly stabilizers.
Engine, Fuel/propulsion system, Sep 3, 2022
My water pump failed while driving which made the car overheat and instantly shut off while driving. I have maintained the engine. The internal water pump is leaking the coolant into the motor. Why an internal water Pump?
Electrical system, Other or unspecified, Fuel/propulsion system, Apr 29, 2022
I have been going through multiple sites trying to figure out what is going on with my car. I have only had my vehicle for less than a year and I barely even gotten to drive it. I'm now realizing every recall on the vehicle which there was like 13 has not been repaired. And I also have 4 different numbers for the odometer when I when I bought the vehicle at a 177000 but everything is reading at a 169000. I also purchased the vehicle in June not July like the title says. Also one of the titles said plate's not allowed. When I looked it up I believe this is a fleet vehicle and it does not say that anywhere on my title or in my paperwork. It did come from Canada. Is there any way you could possibly help me out with any of this? Also I had broken fuses and missing fuses. I had the 4 dealership look at it and a mechanic look at it and they both told me it looked like someone messed around with the wiring in my car.
Other or unspecified, Engine, Fuel/propulsion system, Jan 2, 2021
SMELLING A WEIRD SMELL COMING FROM THE CABIN LIKE CARBON MONOXIDE SMELL .
Suspension, Fuel/propulsion system, Dec 23, 2020
THE FUEL TANK HAS A GAP BETWEEN THE PLACE YOU FILL UP GAS FROM GAS LEAKING STILL.THE WHEELS MAKE A POPPING SOUND WHEN YOU MAKE SHARP TURNS
Electrical system, Fuel/propulsion system, Nov 13, 2020
FREQUENT FUME SMELLS COMING FROM THE EXHAUST. I DRIVE WITH MY BABIES AGES 3 AND 4. I'M AFRAID THIS WILL HAVE AN EFFECT ON THEIR HEALTH AS WELL AS MINE. SOMETIMES WE GET HEADACHES AND I FEEL IT'S FROM BEING IN THIS VEHICLE. ELECTRIC PROBLEMS WITH THE SUNROOF. NOT WORKING AND UNABLE TO CLOSE.
Fuel/propulsion system, Oct 24, 2020
MY WIFE WAS DRIVING THE VEHICLE AND IT QUIT RUNNING WITHOUT ANY WARNING . SHE WAS ON CITY STREET. SHE PULL OVER AND LEFT IT SIT. WE WHEN BACK AND RE-STARTED IT WITH NO PROBLEM AND DROVE IT HOME. IT HAS DONE THIS A SECOND TIME A COUPLE DAYS LATER,SHE SAID IT CHUGGED AND QUIT. IT SET FOR ABOUT 15 MINS. BEFORE I RE-STARTED IT WITH NO PROBLEMS. THE WRENCH LIGTH COMES ON BUT NO CODES ARE SHOWING.
Electrical system, Other or unspecified, Fuel/propulsion system, Oct 9, 2020
I HAVE A CHECK ENGINE LIGHT ON WAS TOLD IT WAS THE FUEL LID.IT NOW CHUGS AND SEEMS LIKE TRANSMISSION . WHEN IT RAINS WATER GETS IN CAR. WHICH GOES INTO OUR ELECTRICITY SYSTEM. OUR USB DOESNT WORK ALL THE TIME. MY CONTROLS FOR SUN ROOF DOES NOT WORK THE SCREEN IS STUCK OPEN. I AM ON MEDICEIN THAT I CAN NOT BE EXPOSED TO LIGHT. GAS PROBLEM STARTED RIGHT AFTER OIL CHANGE
Power train, Engine, Fuel/propulsion system, Mar 17, 2020
COMPUTER VOICE COMAND 80 MPH GOVERNOR
Steering, Suspension, Fuel/propulsion system, Feb 4, 2020
I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.
Fuel/propulsion system, Jan 24, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE HESITATED TO START. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED BEFORE THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.
Fuel/propulsion system, Jan 19, 2020
MY CAR IS LEAKING FUEL UNDER THE HOOD OF THE VEHICLE - SO MUCH FUEL THAT IT HAS SOAKED THE COVER ON THE ENGINE BLOCK AND THE COVER ACROSS THE TOP OF THE INTERIOR OF THE HOOD. IT IS ACTUALLY DRIPPING DOWN WHEN I LIFT THE HOOD. IT IS SO STRONG ON THE INTERIOR OF THE VEHICLE THAT I CAN TASTE IT IN MY MOUTH/LUNGS WHEN I SAT IN THE VEHICLE.
Other or unspecified, Fuel/propulsion system, Nov 14, 2019
FOR THE LAST TWO MONTH, MY VEHICLE HAVE HAD A OIL BURNING SMELLS, I CHANGED THE OIL, BUT THE SMELL IS STILL THERE. THIS IS RIGHT AFTER I TURN ON THE HEAT.
Power train, Fuel/propulsion system, Oct 3, 2019
SINCE I'VE HAD THIS VEHICLE IT JERKS BACK AND CLICKS AS THE TRANSMISSION SWITCHES GEAR. NORMALLY BETWEEN 3 AND 4TH GEAR IT SEEMS. MORE IMPORTANTLY ITS OVERHEATING AND LEAKING COOLANT! SAME ISSUE AS FUSIONS AND OTHER SUV FORD OFFERS. THIS SEEMS TO ME LIKE A FIRE HAZARD THAT SHOULD BE RECALLED IN ALL FORDS. IT LEAKS WHEN PARKED. AND OVERHEATS IF THE AC IS IN USE. THE LEAK WAS OUT OF NOWHERE AND SUDDENLY. THE FUEL SENSOR IS ALSO WEAK. *TT*JB
Electronic stability control (ESC), Fuel/propulsion system, Aug 28, 2019
THROTTLEBODY P2111 CODE. LOSS OF ENGINE POWER. NOT COVERED BY FACTORY SERVICE BULLETIN 13N03. WHY NOT?
Fuel/propulsion system, Jul 30, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS CRACKED AND FUEL WAS LEAKING UNDERNEATH THE VEHICLE. CAUSEWAY FORD LINCOLN (375 NJ-72, STAFFORD TOWNSHIP, NJ 08050, (609) 597-8083) CONFIRMED THE FAILURE AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE DEALER WAS CURRENTLY REPAIRING THE VEHICLE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 78,000.
Electronic stability control (ESC), Fuel/propulsion system, Jul 4, 2019
"TAKATA RECALL" ODOR PROBLEM WHEN ACCELERATING. MY CHILD WAS DIAGNOSE BEING ON THE SPECTRUM. MIGHT BE BECAUSE OF THE CARBON MONOXIDE WHO KNOWS. THERE IS ALSO A LEAK ON BOTH REAR SEAT BELTS MY KIDS ALWAYS GET DRETCHED WITH WATER RUNNING DOWN THEIR CAR SEAT AND CLOTHES. CATCHING COLDS AND PNEUMONIA. SO FRUSTRATING
Electrical system, Engine, Fuel/propulsion system, May 22, 2019
VEHICLE EXPERIENCING INTERMITTENT ENGINE SHUT OFF UNDER ALL DRIVING CONDITONS WHICH EXHIBITS A SERIOUS AND DANGEROUS SITUATION WHEN THE VEHICLE ABRUBTLY LOSES TOTAL POWER WHILE DRIVING. THIS HAS RECENTLY BEEN AN ISSUE IN THE PAST TWO WEEKS WHILE MY WIFE AND KIDS WERE DRIVING ON THE FREEWAY AT 70 MPH IN TRAFFIC. VEHICLE STARTED BACK UP ONCE THE IGNITION WAS TURNED COMPLETELY OFF AND WAITED A FEW MINUTES TO START THE VEHICLE BACK UP. THIS SCENARIO OCCURRED ON THE FREEWAY, IN TOWN DRIVING AND WHILE STOPPED AT TRAFFIC LIGHT. CONTACTED LOCAL FORD DEALERSHIP AND ALL THEY SAID WAS TO BRING IT IN. I HAD A MECHANIC CHECK IT OUT AND HE WAS UNABLE TO RETRIEVE ANY ENGINE CODES WHILE RUNNING AN ECU SCAN. THERE ARE SEVERAL COMPLAINTS NOTED ONLINE WITH OTHER FORD EXPLORER OWNERS WHO HAVE ATTRIBUTED IT TO A "TERRAIN MANAGEMENT" FAULT. THIS IS THE SAME DIAGNOSIS MY LOCAL MECHANIC CAME UP WITH. THIS RESULTS IN THE ENGINE CONTROL MODULE TO RECEIVE A THROTTLE POSITION IN THE WIDE OPEN INDICATION CAUSING THE VEHICLE TO SHUT OFF. THE VEHICLE IS CURRENTLY BEING OPERATED IN OAHU, HAWAII. I AM CURRENTLY DEPLOYED TO THE MIDDLE EAST SO I AM VERY CONCERNED FOR THE SAFETY OF MY FAMILY WHILE THIS IS THE ONLY MODE OF TRANSPORTATION AVAILABLE TO THEM.
Power train, Fuel/propulsion system, Mar 20, 2019
PURSUANT TO NHTSA INVESTIGATION # EA 17-002 OPENED ON 7/27/17, I AM EXPERIENCING THE PERIODIC EXHAUST ODORS IN MY VEHICLE DETAILED IN THAT REPORT. ALL RELEVANT RECALLS HAVE BEEN PERFORMED, WHICH HAVE NOT FIXED THE PROBLEM.
Service brakes, Fuel/propulsion system, Mar 7, 2019, crash
I ATTEMPTED TO SLOW THE VEHICLE, PREPARING TO STOP. I WAS TRAVELING BETWEEN 65/70 MPH. WHEN PRESSING ON THE BREAKS THE VEHICLE DID NOT SLOW DOWN. I PUMPED THE BREAKS. THE CARS IN FRONT OF ME WHERE AT A STOP AND GETTING CLOSER VERY QUICKLY. I PUSHED AS HARD AS I COULD ON THE BREAK AND THEN TRIED TO PUSH ON THE EMERGENCY BREAK LOCATED ON THE FLOOR. IT ONLY KICKED BACK. SECONDS LATER I HAD A DIRECT IMPACT WITH THE VEHICLE IN FRONT OF ME. AIRBAG DEPLOYED! THERE ARE NO SKID MARKS ON THE ROAD! THE VEHICLE WOULD NOT STOP!!!