2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
120 reports, newest first. Show all
Fuel/propulsion system, Nov 15, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE A FUEL ODOR EMITTED FROM THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS PREVIOUSLY TAKEN FOR INSPECTION TWO WEEKS PRIOR TO THE FAILURE; HOWEVER, THE TECHNICIAN DID NOT INDICATE A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Fuel/propulsion system, Nov 14, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GASKET WAS LOOSE AND CAUSED THE FUEL ODOR TO EMIT INTO THE CABIN OF THE VEHICLE. THE TECHNICIAN STATED THAT THE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS UNAVAILABLE.
Fuel/propulsion system, Oct 31, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE CONTACT AND HIS CHILDREN BECAME ILL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL PUMP. THE DEALER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Fuel/propulsion system, Oct 6, 2016
WHILE DRIVING ON HIGHWAY AT 65-70 MPH I ACCELERATED TO PASS ANOTHER VEHICLE,AND SHORTLY AFTER PASSING, A STRONG SMELL OF EXHAUST FUMES OR GASOLINE ENTERED THE PASSENGER AREA. THIS HAS OCCURRED SEVERAL TIMES SINCE PURCHASING THE CAR NEW IN 2013. I CALLED MY FORD DEALER AND WAS TOLD THAT A SERVICE BULLETIN HAS BEEN ISSUED TO FIX THE PROBLEM, BUT SINCE MY VEHICLE IS NOW OUT OF WARRANTY I WOULD HAVE TO PAY FOR THE FIX. AFTER CHECKING ON LINE,THIS IS EVIDENTLY A WIDE-SPREAD PROBLEM OF A SAFETY NATURE (MY WIFE HAS ASTHMA) AND ONE THAT IS INHERENT IN MANY EXPLORERS NATIONALLY, AND IF NOT CORRECTED AT FORD'S EXPENSE BY A SPECIAL WARRANTY EXCEPTION, THEN THE VEHICLES SHOULD BE REPAIRED UNDER A SAFETY RECALL.
Fuel/propulsion system, Oct 4, 2016
ON AUG.3TH, 2016 I WAS DRIVING MY FORD EXPLORER 2013 ON A FREEWAY GOING APROX. 65MILES/HR. AT ONE POINT A WRENCH LIGHT CAME ON AND THE VEHICLES ENGINE QUIT. I MADE SURE TO PUT MY HAZARD LIGHTS ON AND SLOWLY CHANGED LANES TO GET OUT OF THE WAY. THIS WAS VERY DANGEROUS AS THE FREEWAY IS UNDER HEAVY CONSTRUCTION SO THERE NOT MUCH SPACE TO PULL OVER SAFELY. I MANAGED TO FIND THE "SAFEST" SPOT AND STOPPED THE VEHICLE. I TURNED EVERYTHING OFF AND WAS ABOUT TO CALL FOR HELP . I FIGURED I SHOULD TRY AND START IT UP AND SEE IF IT WILL MOVE FROM ME INSTEAD. ONCE I DID THIS, AND I KNEW THAT IF I GAVE IT SOME GAS THE VEHICLE WOULD GO, I TOOK IT BACK HOME AND LEFT IT THERE UNTIL I COULD GET IT TO THE MECHANICS. THE MECHANIC WE USED SAID HE'S SEEN THIS QUITE OFTEN AND ITS SOME TYPE OF SENSOR THAT GIVES THE ENGINE THE FUEL IT NEEDS TO RUN. UNFORTUNATELY, THE SENSOR FAILED. WE GOT IT FIXED BUT FORD WOULD NOT COVER FOR THIS. I UNDERSTAND THAT THE WARRANTY IS FINISHED ON THIS VEHICLE BUT THERE IS NOT ENOUGH MILES ON IT TO WARRANT THIS TYPE OF FAULT. THE VEHICLE IS ONLY 3 YEARS OLD TOO! I WAS AND STILL AM VERY UPSET THAT THEY WILL NOT HELP US PAY FOR THIS FAULTY SENSOR. I WOULD LIKE TO KNOW HOW TO PUT FURTHER ACTION ON THIS PROBLEM AS I AM SURE THERE HAVE BEEN MANY OTHER FORDS WITH THE SAME PROBLEM.
Engine, Fuel/propulsion system, Sep 6, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THERE WERE STRONG FUMES EMITTING INTO THE CABIN OF THE VEHICLE, WHICH CAUSED NAUSEA AND HEADACHES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Fuel/propulsion system, Aug 23, 2016
UPON HEAVY ACCELERATION I SMELL A VERY STRONG GAS SMELL. IT IS SO BAD I HAVE TO ROLL DOWN ALL WINDOWS AND AIR OUT CABIN. IT MAKES ME VERY DIZZY TO THE POINT OF HAVING TO PULL OFF ROAD ON MANY OCCASIONS. IT GIVES ME A HEADACHE AND AT THIS POINT I AM SCARED TO DRIVE IT OR HAVE MY KIDS IN CAR. I AM SCARED TO PULL OUT IN TRAFFIC OR ACCELERATE VERY FAST BECAUSE OF THE SMELL AND I AM AFRAID OF WHAT IT IS DOING TO ME AND MY FAMILY PHYSICALLY WITH THE PROLONGED EXPOSURE. FORD SAYS NOTHING IS WRONG WHEN I TOOK IT TO DEALERSHIP. PLEASE HELP.
Exterior lighting, Fuel/propulsion system, Aug 5, 2016
TURN SIGNALS MALFUNCTIONED CONSTANTLY. PROBLEM ALLEGEDLY CAUSED BY FAULTY INSTALLATION OF BOTH WIRING HARNESSES AT FACTORY. BOTH WERE REPLACED. SECOND VEHICLE IN OUR FLEET WITH THIS PROBLEM. VEHICLE STARTED LOSING ACCELERATION; PROBLEM TRACED TO FAULTY THROTTLE BODY. SECOND VEHICLE IN OUR FLEET WITH THIS PROBLEM.
Power train, Engine, Fuel/propulsion system, Aug 3, 2016
ON TWO SEPARATE OCCASIONS, THE CAR STALLED AFTER DE-ACCELERATING TO A STOPPED POSITION AND MADE A "CLUNK" SOUND FROM THE TRANSMISSION AREA. DURING THE FIRST EVENT AT A TRAFFIC LIGHT, A VERY NOTICEABLE "CLUNK" WAS HEARD THAT SOUNDED LIKE THE TRANSMISSION. THE CAR WAS RE-STARTED AND SEEMED TO DRIVE NORMALLY. TO BE ON THE SAFE SIDE, WE BROUGHT THE CAR TO THE DEALERSHIP TO HAVE IT CHECKED BUT THEY COULD FIND NOTHING WRONG. DURING THE SECOND EVENT AT A STOP SIGN, ANOTHER VERY NOTICEABLE "CLUNK" WAS HEARD FROM THE UNDERSIDE OF THE CAR AND THE CAR ACTUALLY SHIFTED SO THAT IT WAS FELT BY THE BODY. AFTER RE-STARTING THE CAR THIS TIME AND PLACING IT INTO DRIVE, THIS TIME THE CAR DID NOT MOVE WHEN PRESSING DOWN ON THE GAS PEDAL. INSTEAD, ONLY THE ENGINE REVVED UP. IN ADDITION, WHEN PUTTING THE GEAR INTO THE REVERSE OR DRIVE POSITION, THAT LOUD "CLUNK" SOUND AND THE PHYSICAL SHIFTING OF THE VEHICLE ALSO HAPPENED. BECAUSE THE CAR WOULD LITERALLY NOT GO, WE CALLED FOR A TOW-TRUCK AND TOOK IT TO THE FORD DEALERSHIP. AT THE DEALERSHIP, A CUSTOMER CARE REP AND A TECHNICIAN CAME OUTSIDE TO LOOK AT THE CAR. WHEN PUTTING THE CAR INTO REVERSE AND DRIVE, THE SAME "CLUNK" AND SHIFTING OF THE VEHICLE WAS OBSERVED AND ACKNOWLEDGED BY BOTH MEN. HOWEVER, AT THIS POINT THE CAR WOULD MOVE FORWARD WHEN APPLYING THE GAS. WE LEFT THE CAR AT THE DEALERSHIP FOR EVALUATION. WHEN FOLLOWING UP EARLY THE NEXT WEEK, ,WE WERE INFORMED THAT THEY HAD DRIVEN THE CAR ABOUT 100 MILES OVER THE COURSE OF THREE TRIPS AND THE CAR WAS RUNNING NORMALLY. ALSO, WE WERE TOLD THAT THE DIAGNOSTIC/EVALUATION OF THE PCM AND TRANSMISSION DID NOT SHOW ANYTHING WAS WRONG. IN MY OPINION, THERE ARE TWO PROBLEMS HERE: #1, THE STALLING/TRANSMISSION PROBLEM AND #2, THE INABILITY TO IDENTIFY THE PROBLEM FOR SUCH A MAJOR EVENT
Engine, Fuel/propulsion system, Aug 1, 2016
EXHAUST SMELL IN INTERIOR OF VEHICLE. I TYPICALLY DRIVE WITH A/C OR HEAT ON (SEASONALLY) AND ALWAYS USE OUTSIDE AIR (NO RE-CIRCULATION). SMELL IS MORE NOTICEABLE WHEN IDLING AT A STOP LIGHT OR OTHERWISE NOT IN MOTION. HAVE TRIED TWO SERVICE CALLS RECENTLY WITH NO RESOLUTION. AN ADDITIONAL RELATED ISSUE IS AN EVEN STRONGER FUEL SMELL IN MY GARAGE. THIS IS MORE OF A PRE-COMBUSTION SMELL. THE DEALER REPORTED THAT THIS IS NORMAL AS A RESULT OF THE CAPLESS GAS TANK FILTER SYSTEM. DEFINITELY A HEALTH HAZARD FOR ANYONE ENTERING THE GARAGE, AND THE SMELL GETS INTO THE HOUSE. THESE ISSUES HAVE PERSISTED FOR THE PAST 6-12 MONTHS, GETTING WORSE OVER TIME. TO DATE, THE DEALER HAS NO RESOLUTION FOR EITHER ISSUE. PLEASE HELP.
Fuel/propulsion system, Jul 20, 2016
I SMELL GAS IN THE CAR THIS HAS BEEN GOING FOR A WHILE
Fuel/propulsion system, Jul 17, 2016
WHEN AIR CONDITIONER AUXILIARY IS ON THE SMELL OF EXHAUST OR FUME IS BEING SMELT COMING THRU THE AIR VENTS. ALSO I HAVE BEEN EXPERIENCING A DELAY IN TAKE OFF WHEN I PRESS ON THE GAS PEDAL.
Suspension, Engine and engine cooling, Service brakes, Fuel/propulsion system, Jul 6, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, WHEEL BEARING, AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A MONTH LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Power train, Engine, Fuel/propulsion system, Jul 6, 2016
VEHICLE EMITS BAD ODOR UPON HARD ACCELERATION OR ANY OTHER ACTIVITY WHICH PUTS A STRAIN ON THE ENGINE. DEALER DEODORIZED THE EXHAUST SYSTEM WITH SOME PERFUME LIKE SUBSTANCE WHICH STOPPED THE SMELL, BUT PROBABLY NOT THE GAS, FOR A WHILE WHICH SOON WORE OFF AND RETURNED. FORD DOES NOT CLAIM TO KNOW ANYTHING ABOUT THE ISSUE. I'M CONCERNED ABOUT CARBON MONOXIDE AND HAVE THOUGHT ABOUT PUTTING IN A SENSOR TO RECORD THE LEVELS. THERE IS SOMETHING WRONG WITH THE EXHAUST SYSTEM.
Power train, Engine, Fuel/propulsion system, Jun 30, 2016
FUEL THROTTLE BODY ERROR P2111 HAS HAPPENED 5 TIMES IN 3 DAYS, CAUSING GREAT DISTRESS TO ME AND MY FAMILY. THIS IS A POTENTIALLY DEADLY DEFECT AND IT SEEMS MANY OTHERS ARE HAVING THE SAME ISSUE. WHAT OCCURS IS THAT A WRENCH APPEARS ON SCREEN WITH THE ERROR MESSAGE "TERRAIN MANAGEMENT SYSTEM FAULT" AND THE VEHICLE GOES INTO "LIMP MODE," EVEN AT HIGHWAY SPEEDS, CAUSING THE ACCELERATOR PEDAL TO BECOME UNRESPONSIVE.
Fuel/propulsion system, May 9, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING THE VEHICLE OR WHEN THE VEHICLE WAS PARKED OR IDLING, THE CONTACT NOTICED A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,022.
Other or unspecified, Engine, Fuel/propulsion system, May 5, 2016
GETTING EXHAUST FUMES IN THE CABIN OF VEHICLE AT TIMES. SOMETIMES SO BAD THAT IT MAKES YOU SICK NAUSEOUS AND HEADACHES. FORD REFUSES TO FIX PROBLEM UNDER THERE WARRANTY. IT HAPPENS AT ANY TIME SLOW OR AT HIGHWAY SPEEDS WHEN USING THE AC OR HEATER IT IS EVEN WORSE.
Power train, Fuel/propulsion system, Apr 27, 2016
WHILE DRIVING APPROXIMATELY 40MPH PREPARING TO MERGE ONTO FREEWAY I LOST ACCELERATION POWER AND VEHICLE DECELERATED TO 5MPH NEARLY CAUSING ACCIDENT. AFTER TURNING CAR OFF AND BACK ON IT RESUMED NORMAL OPERATION. LATER THAT DAY MY WIFE EXPERIENCED THE SAME PROBLEM. WE HAD VEHICLE TOWED TO FORD DEALERSHIP AND AFTER TWO DAYS THEY WERE PREPARED TO RETURN THE VEHICLE BECAUSE THE PROBLEM DID NOT PRESENT DURING THE TEST DRIVES. AFTER REFUSING TO TAKE IT BACK UNTIL THEY FIGURED IT OUT THE NEXT DAY WE WERE TOLD THAT THE THROTTLE BODY WAS "BAD". 2 DAYS LATER THE VEHICLE WAS "FIXED" AND RETURNED TO US. THE VERY NEXT MORNING WE HAD THE SAME PROBLEM WITH VEHICLE LOSING PROPULSION AND DECELERATING RAPIDLY. AFTER TAKING IT BACK TO THE THE DEALERSHIP WE WERE TOLD THAT THE "NEW" THROTTLE BODY THAT WAS INSTALLED WAS ALSO "BAD". AFTER ANOTHER 2 DAYS WE PICKED UP OUR CAR AND HAVE NOT HAD ANY PROBLEMS SO FAR.
Fuel/propulsion system, Apr 21, 2016
MY 2013 FORD EXPLORER V6 ENGINE SHUTS OFF WHILE DRIVING DOWN THE HIGHWAY OR IN TOWN CREATING A VERY UNSAFE DRIVING SITUATION. LOOKING ONLINE THERE IS QUITE A FEW COMPLAINTS TO THE SAME THAT THE THROTTLE BODY LOSES ELECTRICAL POWER AND SHUTS DOWN. THIS HAS HAPPENED TWICE IN 2 DAYS AND I NO LONGER DRIVE IT UNTIL A REPLACEMENT THROTTLE BODY CAN BE FOUND. FORD MADE A CHANGE TO THE REPLACEMENTS, BUT THIS SHOULD BE A RECALL DUE TO THE DANGEROUS SITUATIONS THAT IT CAUSES.
Steering, Electrical system, Fuel/propulsion system, Jan 16, 2016
AS REPORTED TO FORD: WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:VIN: IFM5K8D85DGA40422 2013 FORD EXPLORER - I RECENTLY SHIPPED MY 2013 FORD EXPLORER TO AZERBAIJAN WHERE I AM SERVING THE U.S. GOVERNMENT. I HIRED A DRIVER WHO CONVEYED A PROBLEM TO ME REGARDING THE POWER STEERING AND SYNC SYSTEM. AFTER DOING SOME ONLINE RESEARCH, I BECAME AWARE OF THE RECALL FOR POWER STEERING PROBLEMS WHICH SEEM TO FIT THE SYMPTOMS RELATED TO ME. I DID NOT RECEIVE ANY TYPE OF NOTICE FROM FORD REGARDING THIS SERIOUS CONDITION. ALSO, THE SYNC SYSTEM IS BUGGY. I WAS INFORMED SOME TIME AGO OF A FUEL SYSTEM RECALL (I BELIEVE). THE VEHICLE HAS 19,750 MILES. A VEHICLE TIRE SENSOR FAULT HAS RECENTLY DISPLAYED. THERE IS A FORD DEALERSHIP IN BAKU AZERBAIJAN WHERE I LIVE. THE EXPLORER IS PART OF THEIR PRODUCT LINE. PLEASE INFORM ME WHAT I CAN EXPECT FROM FORD TO RESOLVE THE ISSUES DISCLOSED HERE EITHER UNDER WARRANTY, RECALL OBLIGATION, OR CUSTOMER CARE (WITHOUT EXPENSE TO ME). FURTHER, I WOULD APPRECIATE IF FORD U.S. WOULD COORDINATE THOSE RESOLUTION EFFORTS. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:HAVE NOT CONTACTED DEALER. SUSPECT LANGUAGE BARRIERS WOULD COMPLICATE RESOLUTION EFFORTS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:COORDINATE ALL NECESSARY REPAIRS TO BE PERFORMED BY THE BAKU AZERBAIJAN FORD DEALER. PROVIDE A LOANER CAR WHILE VEHICLE IS BEING REPAIRED. BE MORE PROACTIVE IN INFORMING CUSTOMERS OF POTENTIALLY SERIOUS DEFECTS THAT HAVE RESULTED IN RECALL. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : IFM5K8D85DGA40422 MILEAGE : 19,748 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME :FORD BAKU AZERBAIJAN
Other or unspecified, Engine, Fuel/propulsion system, Jan 11, 2016
I CURRENTLY OWN A 2013 FORD EXPLORER THAT HAS APPROXIMATELY 51K MILES. I'VE NOTICED ON MORE THAN ONE OCCASION, THAT DURING PERIODS OF SUSTAINED DRIVING WE EXPERIENCE ODOR OF CERTAIN GASES OR FUMES. THESE ODORS ARE NOT CONSTANT, BUT THEY ARE PRESENT WITHIN THE CAB EVEN WHILE THE WINDOWS ARE SECURE. AGAIN, THE ONLY EXPERIENCES OF THESE INCIDENTS SO FAR ARE DURING PERIODS OF DRIVING FOR 2 OR MORE HOURS CONTINUOUSLY. I'VE CHECKED WITH THE FORD MOTOR COMPANY, AND SEARCHED ONLINE AND I HAVEN'T FOUND ANY RECALL INFORMATION REGARDING EMISSION PROBLEMS OF THIS NATURE. WE, OUR FAMILY WOULD APPRECIATE IF MORE RESEARCH COULD BE DONE ON THIS MATTER. WE PERSONALLY BELIEVE THAT MAY LEAD TO A HEALTH RELATED ILLNESS/INJURY. SINCERELEY [XXX] *BF 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Fuel/propulsion system, Jan 6, 2016
TOOK VEHICLE TO FORD DEALER TO FIX THE FUEL RECALL ISSUE. NOW, ABOUT A YEAR LATER, VEHICLE IS DRAWING IN FUEL SMELL FROM BOTH THE VEHICLE AND EVERYTHING OUTSIDE THE VEHICLE. THE SMELL IS STRONGER WHEN THE HEAT IS ON AND ALSO AROUND GAS STATIONS. NOW I'M BEING TOLD IT MIGHT BE A DIFFERENT PROBLEM WHICH WILL COST ME OVER $800.
Fuel/propulsion system, Dec 20, 2015
VAPOR CANISTER PURGE VALVE INOPERATIVE AT 72,000 MILES CAUSING A MISS/ HESITATION WHEN VEHICLE WAS RUNNING. LIGHT CAME ON AND A LOSS OF POWER OCCURRED WHILE TRAVELING ON THE INTERSTATE. IMMEDIATELY DROVE THE VEHICLE TO THE DEALERSHIP AND THIS WAS IDENTIFIED AS THE VAPOR CANISTER PURGE VALVE. FORD DECIDED THIS WAS NOT AN EMISSIONS COMPONENT AND DID NOT WARRANTY THE REPAIR UNDER THEIR 80000 MILE EMISSIONS WARRANTY EVEN THOUGH THIS IS CLEARLY DEFINED AS AN EMISSIONS COMPONENT BY THE EPA.
Fuel/propulsion system, Dec 11, 2015
MY PROBLEM IS THAT THERE IS A STRONG GAS SMELL INSIDE CAR. I HAVE SMALL KIDS THAT I DRIVE TO SCHOOL BACK AND FORTH AND I HAVE NO WARENTY.
Fuel/propulsion system, Nov 9, 2015
WHEN DRIVING THE CAR, THERE IS A STRONG ODOR OF GASOLINE. IT BEGAN AS INTERMITTENT AND NOW HAPPENS ALMOST EVERY TIME WE DRIVE THE CAR.