2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: power train
119 reports, newest first. Show all
Power train, Aug 25, 2017
SHIFT TO PARK/TRANSMISSION NOT IN PARK MESSAGE: FORD HAS TECH SERV BULLETIN TSB-0047 ON FILE. A SWITCH OR COMPONENT IN MULTIPLE FORD (EXPLORER, EDGE, TAURUS, LINCOLN MKX; YEARS 2011-2015) AND MAZDA 6 VEHICLES IS FAILING AND INDICATING THAT VEHICLE IS NOT IN PARK. THE SWITCH IS WITHIN THE SHIFT LEVER ASSEMBLY. THIS IS AN EXTREME SAFETY HAZARD WHEN A VEHICLE IS NOT SECURED IN A PARKED POSITION. FORD IS CHARGING CUSTOMERS $250-1000 TO FIX - DEPENDING UPON THE DEALER & CUSTOMER (MALE, FEMALE, WHITE, BLACK, HISPANIC) - & IT REQUIRES COMPLETE REPLACEMENT OF THE SHIFT LEVER ASSEMBLY. THIS COMPONENT IS PART OF THE POWER TRAIN BUT FORD WILL NOT COVER IT UNDER THE 5 YR/60000 MILE WARRANTY. NUMEROUS COMPLAINTS WERE FOUND DURING GOOGLE SEARCH FOR "FORD SHIFT TO PARK LEVER ASSEMBLY PROBLEM." IF A VEHICLE IS POSITIONED ON A SLOPE, IT COULD EASILY ROLL AWAY AND INJURE SOMEONE. THIS FAILED ELECTRONIC COMPONENT COULD RESULT IN INJURY OR DEATH. A RECALL SHOULD BE ISSUED BEFORE SOMEONE IS SEVERELY INJURED, NOT AFTER. I HAVE NO CONFIDENCE THAT MY VEHICLE IS ACTUALLY IN "PARK" ANY LONGER EVEN WHEN THE DISPLAY DOES NOT SHOW THE INDICATOR. IN 9 OF 10 TIMES THE LAST THREE DAYS, THE INDICATOR HAS SHOWN THAT THE VEHICLE IS NOT IN PARK. IT DISPLAYS THE "SHIFT TO PARK" MESSAGE EACH TIME. IT IS HAPPENING MORE AND MORE FREQUENTLY. I VISITED MY DEALER TODAY. THEY FIRST DENIED A TSB EXISTED. THEN, I EXPLAINED THAT I KNEW THERE HAD TO BE ONE. SHOCKINGLY, THEY FOUND IT - ONLY AFTER I SAID I WOULD FILE THIS COMPLAINT. NHTSA SHOULD FORCE FORD TO ACT NOW BEFORE THIS BLOWS UP IN THE NEWS. THE NEGATIVE PR WILL BE BAD FOR THE CURRENT ADMINISTRATION, NHTSA, FORD, AND THE ECONOMY AS A WHOLE. A RECALL WILL NOT BE PERCEIVED AS BAD AS THE COVER-UP ONGOING BY FORD. I FULLY UNDERSTAND RECALLS. I AM A FORMER CPSC INVESTIGATOR. THANKS. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Power train, Aug 20, 2017
A YELLOW WRENCH COMES ON IN THE DASH WITHOUT ANY REASON. CAR EXPERIENCE COMPLETE LOSS OF ACCELERATION. BRAKES ARE FUNCTIONAL. ENGINE EXPERIENCE HESITATION. RESTARTING THE ENGINE MAKES THE PROBLEM GO AWAY. THIS IS A VERY DANGEROUS SITUATION WHICH HAPPENS RANDOMLY AT HIGHWAY SPEED.
Power train, Aug 1, 2017
THE POWER TRANSFER UNIT (PTU) LEAKS. THE PTU SUPPLIES POWER TO ALL 4 WHEELS TO MY 2013 AWD FORD EXPLORER. THE PTU IS SEALED AND IS LUBRICATED WITH A "LIFETIME" LUBRICANT. THIS LUBRICANT IS NOT RECOMMENDED TO BE CHANGED OR SERVICED, AS IT HAS A LIFETIME LONGEVITY. LOSING FUNCTIONALITY OF THE PTU CAUSES THE VEHICLE TO RUN ROUGH AND RELUCTANT TO MOVE.
Power train, Jun 30, 2017
LOSS OF DRIVE CONTROL TRANSMISSION SHIFTS OUT OF FIRST GEAR AND RPMS GO UP TO REV LIMIT, BUT NO OR EXTREMELY SLOW FORWARD MOTION LIKE THE VEHICLE IS STUCK BETWEEN 1ST GEAR AND NEUTRAL. HAPPENED TWICE FROM A COLD START SEVERAL MONTHS BETWEEN OCCURRENCES. START VEHICLE, BACK OUT OF DRIVEWAY, STOP, CHANGE TO DRIVE, MOVE FORWARD ABOUT 200 FEET AND THE SHIFT FROM 1ST TO SECOND GEAR DOES NOT HAPPEN CORRECTLY LIKE THE VEHICLE IS STUCK IN 1ST GEAR OR NEUTRAL. VERY UNSAFE, CAN CAUSE ACCIDENTS. ALSO SOME UNEXPECTED HARD UPSHIFTS / DOWNSHIFTS.
Power train, Vehicle speed control, Jun 23, 2017
ABOUT 6 MONTHS AGO MY CAR STALLED AFTER BEING PARKED AT A MAJOR HIGHWAY RED LIGHT. I WAS LUCKILY ABLE TO PULL OFF THE ROAD SAFELY. THE WRENCH WARNING LIGHT CAME ON (POWER TRAIN ISSUE) BUT AFTER SHUTTING OFF & RESTARTING THE CAR WORKED FINE. I HAD IT SERVICED AFTER & IT DIDN'T HAPPEN AGAIN UNTIL LAST FRIDAY,6/16/17. AGAIN AFTER BEING STOPPED AT A LIGHT ON A MAJOR ROAD & CAUSING ME TO PULL OFF THE ROAD. IT HAS NOW HAPPENED 6 TIMES IN A WEEK. ALWAYS AFTER A STOP SIGN/LIGHT. EVERY TIME IT SEEMS TO LOSE ENGINE POWER, THE WRENCH LIGHT COMES ON AND THE CAR SLOWS TO A SCARY SLOW SPEED. AFTER TURNING THE CAR OFF, THE LIGHT GOES AWAY AND THE CAR COMES BACK ON. AFTER RESEARCHING THE PROBLEM ONLINE WE THOUGHT IT WAS THE THROTTLE BODY LIKE OTHERS HAVE HAD. ON 6/20/17 WE TOOK IT TO THE SHOP AND GOT THE CODE P2111 (THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN). THEY CLEANED THE PART, THE CODE WENT AWAY AND IT'S BEEN STALL FREE UNTIL TODAY, 6/23/17. I DIDN'T MAKE IT A STREET OVER FROM MY HOUSE BEFORE IT HAPPENED AGAIN AT A 4-WAY STOP. I IMMEDIATELY CAME BACK HOME AND THE CAR WILL SIT IN MY DRIVEWAY UNTIL I TAKE IT TO HAVE THE PART REPLACED. AFTER READING SO MANY ACCOUNTS OF THIS HAPPENING AND CERTAIN MODELS GETTING RECALLED OR "CUSTOMER SATISFACTION PLANS" I DON'T GET HOW FORD HASN'T HAD TO REPLACE THEM ALL. IT IS DANGEROUS! I AM FORTUNATE ENOUGH TO NOT HAVE CAUSED AN ACCIDENT EACH TIME THIS HAS HAPPENED, BUT I AM LITERALLY SCARED TO DEATH TO DRIVE MY CAR. IF I DO I SPEND THE ENTIRE TIME TENSE & DRIVING SLOW IN THE RIGHT LANE IN CASE IT STALLS & I HAVE TO PULL OVER. FORD SHOULD NOT GET AWAY WITH HAVING SCARED DRIVERS ON THE ROAD WHEN THIS IS CLEARLY AN ISSUE WITH THEIR VEHICLES. MY CAR IS 4 YEARS OLD AND I TAKE CARE OF IT. I SHOULD NOT BE SCARED TO LEAVE MY HOUSE IN IT. NOR DO I THINK I SHOULD HAVE TO PAY THE $100+ IT'S GOING TO TAKE TO REPLACE A PART THEY KNOW TO BE FAULTY.
Power train, Mar 2, 2017
TRANSMISSION FAILED BADLY AT 50,982 MILES (UNDER WARRANTY STILL). BROUGHT IN FOR REPAIRS ON 1/31/17 AND PICKED UP ON EVENING OF 2/8. DEALERSHIP OVERHAULED TRANSMISSION REPLACING FRONT PUMP/TORQUE CONVERTER/CENTER SUPPORT AND SEALS/GASKETS. ON 2/9, AT 75 MPH ON INTERSTATE WITH SEMI-TRUCK BEHIND ME, TRANSMISSION SUDDENLY DROPPED GEARS AND RED-LINED TO 6500 RPMS, BEFORE I WAS ABLE TO RE-ENGAGE IT BY MANUALLY DROPPING TO THE M SETTING AND THEN UP TO NEUTRAL AND BACK TO DRIVE. LOST HORSEPOWER AND IF I HAD NOT THOUGHT TO TRY THE ABOVE OR PANICKED LIKE A LOT OF FOLKS WOULD DO, I WOULD HAVE BEEN RUN OVER BY THE SEMI-TRUCK AS I WAS QUICKLY LOSING SPEED. CALLED DEALERSHIP THAT NIGHT AND BROUGHT BACK TO THEM THE NEXT MORNING (2/10/17). THEY COULD FIND NOTHING WRONG, REFUSED TO REPLACE THE TRANSMISSION AND GAVE BACK TO ME IN THE SAME CONDITION ON EVENING OF 2/27/17 (THOUGH RECEIPT IS DATED 2/25) ADVISING ME TO MONITOR IT AND CONTACT THEM IF IT HAPPENS AGAIN (PROVIDED I AM STILL ALIVE TO DO SO)!! I AM NOW DEATHLY AFRAID TO DRIVE THIS VEHICLE FOR FEAR IT WILL HAPPEN AGAIN, AND THIS TIME I WOULD NOT BE ABLE TO GET IT BACK IN GEAR BEFORE SOMETHING BAD OCCURS. AND A TRANSMISSION SHOULD NOT GO OUT AT 50,000 MILES TO BEGIN WITH!!
Power train, Dec 6, 2016
THE POWER TAKE-OFF UNIT HAD TO BE REPLACED WITHIN A LITTLE OVER 3 YEARS OF PURCHASE AT A COST OF $14781.11, WHICH WOULD HAVE BEEN DOUBLE THE COST HAD IT BEEN TAKEN TO A FORD DEALERSHIP. THE WARRANTY HAD EXPIRED. I WAS SURPRISED TO LEARN THAT THIS IS AN ENDEMIC PROBLEM THAT IS NEITHER SUBJECT TO RECALL NOR PRIOR NOTICE FROM FORD. I SPOKE TO A FORD REPRESENTATIVE WHO WAS CAREFUL TO SAY THAT SHE HAD NO STATISTICS ABOUT THE PROBLEM; WHEN I ASKED HER IF FORD DID, SHE REPEATED HER PRIOR STATEMENT, AS IF COACHED. THE TAKE-OFF UNIT LEAKED FLUID EVERYWHERE, AND CAUSED THE VEHICLE TO STALL WHILE DRIVING AT STREET AND HIGHWAYS SPEEDS, WHICH COULD HAVE BEEN A DANGER TO MY FAMILY AND ME. STALLING OCCURRED EVEN WHILE THE VEHICLE WAS NOT IN 4-WHEEL DRIVE. AGAIN, I WAS SURPRISED THAT THERE IS NO NHTSA RECALL ISSUED, NOR DOES FORD NOTIFY DRIVERS OF THE POTENTIAL DANGER. YET PER THE INTERNET, IT APPEARS THAT HUNDREDS, IF NOT THOUSANDS, OF THESE UNITS ROUTINELY FAIL WITHIN JUST A FEW YEARS DUE TO THEIR DESIGN. A GREAT WAY FOR FORD TO LOSE CUSTOMERS AS WELL. *TR
Power train, Oct 2, 2016
SHIFT TO PARK ISSUE - THE VEHICLE IS IN PARK BUT THE DASH LIGHTS UP AND SAYS "SHIFT TO PARK'. THIS HAPPENS EVEN THOUGH THE VEHICLE IS ACTUALLY IN PARK. AFTER SEVERAL TRIES CANNOT GET THE DASH LIGHT TO TURN OFF. PROBLEM IS EVEN THOUGH THE CAR IS TURNED OFF THE BACK LIGHT ON THE DASH WILL STAY ON THUS DRAINING THE BATTERY. IF YOU DON'T DRIVE THE CAR FOR A FEW DAYS YOU COULD COME OUT TO A CAR THAT WON'T START BECAUSE OF A DEAD BATTERY. HAD IT FIXED AT MY LOCAL DEALERSHIP COSTING ROUGHLY $500. THE TECHNICAL SERVICE BULLETIN THAT IS OUT ON THE ISSUE SAYS TO REPLACE THE ENTIRE SHIFTER. THE PROBLEM IS SOMETHING ON THE INSIDE OF THE SHIFTER. MY VEHICLE HAS LESS THAN 60,000 MILES. THIS IS A VERY COMMON PROBLEM (JUST GOOGLE "SHIFT TO PARK"). ACCORDING TO THE TSB THIS AFFECTS EXPLORER, EDGE, AND SOME LINCOLN MODELS AS WELL. DISAPPOINTED FORD WILL NOT TAKE CARE OF SINCE THIS IS A SAFETY ISSUE. DEALERSHIP SERVICE MANAGER SAYS FORD SHOULD PAY FOR IT (BOB UTTER FORD) AND FORD CUSTOMER SERVICE LINE SAYS THEY ONLY PAY FOR ITEMS UNDER WARRANTY, RECALLS, AND THE CUSTOMER SATISFACTION PROGRAM. THIS DOES NOT FALL UNDER ANY OF THOSE PER FORD. FORD SHOULD ANTI UP FOR THIS AS A RECALL SINCE IT IS A SAFETY ISSUE AND A VERY COMMON PROBLEM. VEHICLE STATIONARY DURING PROBLEM.
Power train, Sep 10, 2016
VEHICLE IS A 2013 EXPLORER XLT THAT WAS PURCHASED NEW. IT HAS 69K AND IS OUTSIDE THE 5YR/60K POWERTRAIN WARRANTY. MY WIFE COMMUTES TO WORK AND DRIVES THE KIDS TO SCHOOL. WE DO NOT TOW OR HAUL ANYTHING WITH IT. A FEW DAYS AGO SHE WAS PULLING OUT OF THE DRIVEWAY AND HIT ABOUT 20MPH WHEN IT LOST POWER AND WOULDN'T ACCELERATE (LIKE IT WAS IN NEUTRAL). SHE PULLED OVER AND TRIED TO TURN AROUND, BUT THERE WAS NO REVERSE. WAS ABLE TO GET HOME WITH HELP FROM A NEIGHBOR. IF THIS HAD HAPPENED ON THE HIGHWAY OR AT AN INTERSECTION THE RESULTS COULD HAVE BEEN VERY DIFFERENT POSSIBLY RESULTING IN INJURY OR DEATH. I DROVE IT AND THE CHECK ENGINE LIGHT WAS ON AND "TERRAIN MANAGEMENT SYSTEM FAULT LIGHT CAME ON. IT THROUGH A FEW CODES P0756, P2701, AND U3003. HAD IT TOWED TO DEALER AND THEY ULTIMATELY ARE SAYING THE CODES MEAN THAT THERE IS A MECHANICAL FAILURE OF THE TRANSMISSION AND IT NEEDS TO BE REPLACED TO THE TUNE OF $5,800. I CALLED FORD CUSTOMER SERVICE AND THEY HAVE YET TO DO ANYTHING. I FIND IT APPALLING THAT A 3 YEAR OLD CAR WITH UNDER 70K HAD A TOTAL CATASTROPHIC FAILURE OF THE TRANSMISSION AND I'M EXPECTED TO COVER THE ENTIRE COST.
Power train, Sep 9, 2016
VEHICLE WILL NOT SHIFT INTO PARK. RECEIVE MESSAGE "SHIFT TO PARK". AFTER SEVERAL ATTEMPTS, WILL EVENTUALLY SHIFT TO PARK (SO FAR). FAMILIAR WITH SEVERAL COMPLAINTS OF SAME ISSUE ON FORD EXPLORER AND EXPEDITIONS WITH CENTER CONSOLE
Power train, Aug 27, 2016
WHILE DRIVING AIR CONDITIONING CLUTCH SEIZED AND CAME APART DESTROYING SERPENTINE BELT
Power train, Vehicle speed control, Engine, Aug 8, 2016
THE THROTTLE BODY FAILS CAUSING MY VEHICLE TO ENTER "LIMP" MODE REGARDLESS OF LOCATION OR CURRENT SPEED. WILL GO 70 ON A HIGHWAY THEN ALL OF THE SUDDEN LOSE SPEED AND SPEED CONTROL. THIS ISSUE CAN ALSO HAPPEN WHEN ACCELERATING, SLOWING DOWN, ETC. THE BIGGEST WORRY IS LOSING SPEED CONTROL REGARDLESS OF LOCATION. THIS ISSUE HAS BEEN IDENTIFIED IN OTHER FORD MODELS AND IS BEING VOLUNTARILY REPAIRED (BY FORD). HOWEVER, FOR SOME REASON THE 2013 FORD EXPLORER WAS NOT INCLUDED IN THIS. OBVIOUSLY LOSING THROTTLE CONTROL WHILE DRIVING, HENCE FORDS VOLUNTARY REPAIR OF THE ISSUE. THE ISSUE STARTED TWO WEEKS AGO AND RANDOMLY HAPPENS. LAST HAPPENED ON 05 AUG 2016.
Power train, Engine, Fuel/propulsion system, Aug 3, 2016
ON TWO SEPARATE OCCASIONS, THE CAR STALLED AFTER DE-ACCELERATING TO A STOPPED POSITION AND MADE A "CLUNK" SOUND FROM THE TRANSMISSION AREA. DURING THE FIRST EVENT AT A TRAFFIC LIGHT, A VERY NOTICEABLE "CLUNK" WAS HEARD THAT SOUNDED LIKE THE TRANSMISSION. THE CAR WAS RE-STARTED AND SEEMED TO DRIVE NORMALLY. TO BE ON THE SAFE SIDE, WE BROUGHT THE CAR TO THE DEALERSHIP TO HAVE IT CHECKED BUT THEY COULD FIND NOTHING WRONG. DURING THE SECOND EVENT AT A STOP SIGN, ANOTHER VERY NOTICEABLE "CLUNK" WAS HEARD FROM THE UNDERSIDE OF THE CAR AND THE CAR ACTUALLY SHIFTED SO THAT IT WAS FELT BY THE BODY. AFTER RE-STARTING THE CAR THIS TIME AND PLACING IT INTO DRIVE, THIS TIME THE CAR DID NOT MOVE WHEN PRESSING DOWN ON THE GAS PEDAL. INSTEAD, ONLY THE ENGINE REVVED UP. IN ADDITION, WHEN PUTTING THE GEAR INTO THE REVERSE OR DRIVE POSITION, THAT LOUD "CLUNK" SOUND AND THE PHYSICAL SHIFTING OF THE VEHICLE ALSO HAPPENED. BECAUSE THE CAR WOULD LITERALLY NOT GO, WE CALLED FOR A TOW-TRUCK AND TOOK IT TO THE FORD DEALERSHIP. AT THE DEALERSHIP, A CUSTOMER CARE REP AND A TECHNICIAN CAME OUTSIDE TO LOOK AT THE CAR. WHEN PUTTING THE CAR INTO REVERSE AND DRIVE, THE SAME "CLUNK" AND SHIFTING OF THE VEHICLE WAS OBSERVED AND ACKNOWLEDGED BY BOTH MEN. HOWEVER, AT THIS POINT THE CAR WOULD MOVE FORWARD WHEN APPLYING THE GAS. WE LEFT THE CAR AT THE DEALERSHIP FOR EVALUATION. WHEN FOLLOWING UP EARLY THE NEXT WEEK, ,WE WERE INFORMED THAT THEY HAD DRIVEN THE CAR ABOUT 100 MILES OVER THE COURSE OF THREE TRIPS AND THE CAR WAS RUNNING NORMALLY. ALSO, WE WERE TOLD THAT THE DIAGNOSTIC/EVALUATION OF THE PCM AND TRANSMISSION DID NOT SHOW ANYTHING WAS WRONG. IN MY OPINION, THERE ARE TWO PROBLEMS HERE: #1, THE STALLING/TRANSMISSION PROBLEM AND #2, THE INABILITY TO IDENTIFY THE PROBLEM FOR SUCH A MAJOR EVENT
Power train, Other or unspecified, Jul 30, 2016
ON 7/29/16 AS I WAS DRIVING HOME (LESS THAN A TEN MILES) AFTER WASHING MY VEHICLE A WARNING LIGHT WITH A WRENCH CAME ON AND I LOSS ACCELERATION VEHICLE WENT FROM 50 MPH TO 5 MPH UNSURE DUE SPEEDOMETER BECOMING INOPERATIVE I PULLED OVER INTO A SHOPPING CENTER STOPPED ENGINE AND RESTARTED IT AGAIN I THEN PUT THE VEHICLE IN DRIVE AT WHICH TIME I HAD ACCELERATION AGAIN AT WHICH TIME I CONTINUED HOME ARRIVED AND PARKED THE VEHICLE.
Power train, Other or unspecified, Engine, Jul 19, 2016
BOUGHT A USED FORD EXPLORE XLT WITH 32K MILES. AS I HAVE BEEN DRIVING THE SUV I AM NOTICING THAT WHENEVER I FULLY PRESS DOWN ON THE GAS PEDDLE TO INCREASE MY ACCELERATION WHETHER I AM MERGING ONTO THE FREEWAY, CHANGING LANES OR SCALING A HILL, THE CABIN IS FILLED WITH A STRONG EMISSIONS ODOR. WHICH WORRIES ME BECAUSE I NORMALLY HAVE CHILDREN IN THE VEHICLE. AS I LET UP ON THE GAS PEDDLE THE ODOR DISSIPATES. I HAVE NOTICED THIS ODOR WHEN I HAVE MY MAX A/C FUNCTION ON WHICH IS USING RECIRCULATED AIR.
Power train, Vehicle speed control, Engine, Jul 12, 2016
DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC FROM A COMPLETE STOP, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES TO MAKE THE TURN BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN AND STARTED ACCELERATING AND ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT
Power train, Vehicle speed control, Engine, Jul 12, 2016
DELAY OR LAG UNDER HEAVY ACCELERATION, WAS MAKING A LEFT ONTO INCOMING TRAFFIC, SHOULD HAVE HAD ENOUGH TIME UNDER NORMAL CIRCUMSTANCES BUT THERE WAS ABOUT A 3 SECOND DELAY BEFORE THE ENGINE REALLY KICKED IN ENDED UP ALMOST CAUSING AN ACCIDENT, I'VE NEVER FELT SO POWERLESS TO DO ANYTHING OTHER THAN VEER OUT OF THE LANE TO AVOID GETTING HIT
Steering, Power train, Jul 8, 2016
36,000 MILES ON MY 2013 FORD EXPLORER. STARTED UP MY CAR AND WENT TO BACK UP AND I HAD NO POWER STEERING. MY CAR WAS BUILT AFTER THE CUT OFF OF THE RE-CALL AND WILL BE HAVING IT LOOKED AT AND FIXED ON MONDAY. FORD NEEDS TO EXTEND THE RE-CALL TO LATER MODELS AS THIS PROBLEM IS EFFECTING A LOT MORE FORDS THEN THEY THOUGHT. THIS IS OUT RIGHT WRONG OF FORD.
Power train, Engine, Fuel/propulsion system, Jul 6, 2016
VEHICLE EMITS BAD ODOR UPON HARD ACCELERATION OR ANY OTHER ACTIVITY WHICH PUTS A STRAIN ON THE ENGINE. DEALER DEODORIZED THE EXHAUST SYSTEM WITH SOME PERFUME LIKE SUBSTANCE WHICH STOPPED THE SMELL, BUT PROBABLY NOT THE GAS, FOR A WHILE WHICH SOON WORE OFF AND RETURNED. FORD DOES NOT CLAIM TO KNOW ANYTHING ABOUT THE ISSUE. I'M CONCERNED ABOUT CARBON MONOXIDE AND HAVE THOUGHT ABOUT PUTTING IN A SENSOR TO RECORD THE LEVELS. THERE IS SOMETHING WRONG WITH THE EXHAUST SYSTEM.
Power train, Engine, Fuel/propulsion system, Jun 30, 2016
FUEL THROTTLE BODY ERROR P2111 HAS HAPPENED 5 TIMES IN 3 DAYS, CAUSING GREAT DISTRESS TO ME AND MY FAMILY. THIS IS A POTENTIALLY DEADLY DEFECT AND IT SEEMS MANY OTHERS ARE HAVING THE SAME ISSUE. WHAT OCCURS IS THAT A WRENCH APPEARS ON SCREEN WITH THE ERROR MESSAGE "TERRAIN MANAGEMENT SYSTEM FAULT" AND THE VEHICLE GOES INTO "LIMP MODE," EVEN AT HIGHWAY SPEEDS, CAUSING THE ACCELERATOR PEDAL TO BECOME UNRESPONSIVE.
Power train, Fuel/propulsion system, Apr 27, 2016
WHILE DRIVING APPROXIMATELY 40MPH PREPARING TO MERGE ONTO FREEWAY I LOST ACCELERATION POWER AND VEHICLE DECELERATED TO 5MPH NEARLY CAUSING ACCIDENT. AFTER TURNING CAR OFF AND BACK ON IT RESUMED NORMAL OPERATION. LATER THAT DAY MY WIFE EXPERIENCED THE SAME PROBLEM. WE HAD VEHICLE TOWED TO FORD DEALERSHIP AND AFTER TWO DAYS THEY WERE PREPARED TO RETURN THE VEHICLE BECAUSE THE PROBLEM DID NOT PRESENT DURING THE TEST DRIVES. AFTER REFUSING TO TAKE IT BACK UNTIL THEY FIGURED IT OUT THE NEXT DAY WE WERE TOLD THAT THE THROTTLE BODY WAS "BAD". 2 DAYS LATER THE VEHICLE WAS "FIXED" AND RETURNED TO US. THE VERY NEXT MORNING WE HAD THE SAME PROBLEM WITH VEHICLE LOSING PROPULSION AND DECELERATING RAPIDLY. AFTER TAKING IT BACK TO THE THE DEALERSHIP WE WERE TOLD THAT THE "NEW" THROTTLE BODY THAT WAS INSTALLED WAS ALSO "BAD". AFTER ANOTHER 2 DAYS WE PICKED UP OUR CAR AND HAVE NOT HAD ANY PROBLEMS SO FAR.
Power train, Feb 3, 2016, crash
I NOTICED RIGHT AFTER BUYING MY CAR THAT IT WOULD SOMETIMES BE IN PARK, BUT THE CAR WOULD TELL ME TO SHIFT TO PARK. I TALKED WITH THE SALES GUY AT THE DEALERSHIP, HE SAID HE WOULD LOOK IN TO IT. IT HAPPENED A FEW TIMES. THEN ONE TIME, I SHIFTED TO PARK IN A RAIN STORM AND RELEASED THE BRAKE. I LOOKED IN TO THE PASSENGER SEAT TO GRAB MY THINGS AND THE CAR ROLLED IN TO MY HOUSE CAUSING DAMAGE TO THE HOUSE AND TO THE CAR.
Power train, Jan 19, 2016
WHEN I PUT THE CAR IN PARK, THE MESSAGE "SHIFT TO PARK" IS ILLUMINATED ON THE DASH - WHEN THE CAR WAS IN FACT IN "PARK". I HAVE TO REPEATEDLY SHIFT THE CAR IN AND OUT OF "PARK" OR TURN THE CAR ON AND OFF TO GET THE MESSAGE TO GO AWAY. THE DEALERSHIP REPLACED THE GEAR SHIFT WHICH COST ME $390.33.
Power train, Nov 24, 2015
INFO DISPLAY ON DASH WOULD ALWAYS STATE "SHIFT INTO PARK" EVEN AFTER TURNING OFF THE ENGINE WITH CAR ALREADY INTO PARK POSITION--FORD DEALER HAD TO REPLACE SHIFTER CONTROL AT A COST OF $462.54--WAS TOLD BY SERVICE TECH THEY HAVE THE PART IN STOCK--AND HAVE SEEN THIS PROBLEM BEFORE ON NEWER CARS--WAS TOLD PART CANNOT BE FIXED.
Power train, Engine, Fuel/propulsion system, Sep 1, 2015
DURING ACCELERATION, THERE IS A NOTICEABLE, EXHAUST SMELL IN THE CABIN OF THE VEHICLE. THE SMELL DOES NOT DISSIPATE UNLESS YOU OPEN THE WINDOWS OR TURN THE A/C ON HIGH TO CLEAR THE AIR.