2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Oct 22, 2020, crash
EXPLORER VEERED OFF THE EDGE OF THE ROAD WHILE IN MOTION ON US ROUTE 322 AND COULD NOT BE STEERED BACK ONTO THE ROAD. IT WAS REPAIRED AT CORNELL AUTO BODY. CHIP CORNELL NOTICED A SUSPICIOUS BREAK AND A CRACK IN THE LOWER CONTROL ARM AS DID MY BROTHER, TOM GREEN, WHO IS A RETIRED WELDER AT JOY MANUFACTURING WITH (42) YRS. EXERIENCE. TOM TOOK THE LOWER CONTROL ARM TO GRIFFIN-PHILLIS FORD, 2582 PA-257 SENECA, PA 16346 FOR THEM TO SHOW IT TO A FORD REPRESENTATIVE.
Steering, Oct 21, 2020
UPON STARTING MY CAR AN ALARM CAME ON AND SAID MY ELECTRIC POWER STEERING HAS FAILED AND I COULD NOT TURN THE WHEEL. SO I SHUT THE CAR OFF THEN RESTARTED IT AND THE ALARM WENT AWAY. TWO DAYS LATER THIS HAPPENED WHILE I WAS BACKING OUT OF THE GARAGE I DID THE SAME THING , SHUT OFF AND RESTARTED THE CAR.
Steering, Oct 14, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING FAILED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS AND SEVERAL OTHER UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO DUNCAN SUZUKI (1001 E MAIN ST, PULASKI, VA 24301) AND WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE VIN WAS NOT PART OF A RECALL AND WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Steering, Oct 2, 2020
GOING AROUND A CURVE ON THE HIGHWAY WHEN I NOTICED I WAS TURNING MY WHEEL L BUT MY CAR WAS NOT TURNING. I TURNED MY WHEEL CLOCKWISE AND THE MY STEERING WHEEL WAS ALMOST UPSIDE DOWN BY THE TIME MY WHEELS TURNED
Steering, Oct 2, 2020
IN 2018 I REPLACED THE STEERING GEAR AND 5 DAYS I HAD TO REPLACE IT AGAIN. MY CAR LOST THE STEERING COMPLETELY. BOTH TIMES WE USED ORIGINAL PART FROM THE DEALER. THE REPAIR IS VERY EXPENSIVE. I NEED A SOLUTION. MY CAR IS NOT DRIVEABLE. THE PSCM HAS A CODE U3000-61 AND P07AE-09
Steering, Electronic stability control (ESC), Oct 1, 2020
DRIVING THE CAR AND WARNINGS APPEARED ON THE DASHBOARD SHOWING POWER STEERING AND STABILITY CONTROL FAILED. I COULD BARELY TURN THE STEERING WHEEL. THANK GOD I WAS ON A SIDE STREET NEAR HOME. IF THIS HAPPENED ON A HIGHWAY OR EXPRESSWAY I WOULD LIKELY HAVE LOST CONTROL OF THE VEHICLE. IT WAS DUE TO FAILURE OF THE STEERING RACK.
Steering, Oct 1, 2020
THERE ALREADY A RECALL FOR THIS PROBLEM WITH FORD STEERING: ELECTRIC POWER ASSIST SYSTEM ON MY YEAR 2013 FORD EXPLORER AND MY CAR IS HAVING TROBLE TURNING, CUTTING IN OUT WHILE DRIVING ( LIKE GETS HARD TO TURN THEN BACK TO EASY OVER AND OVER) I CONTACTED FORD ABOUT THE PROBLEM AND WAS TOLD I HAVE TO HAVE MY VIN NUMBER PUT ON THE RECALL LIST ( WHAT EVER THAT MEANS) AND EVEN THO THEY KNOW ITS A KNOWN ISSUE THEY CANT HELP ME...SO PLZ LEAD ME IN THE RIGHT DIRECTION TO GETTING MY CAR ON THIS RECALL LIST THANKS.
Steering, Sep 28, 2020
THE POWER STEERING IS NO LONGER WORKING. PREVIOUS VEHICLE THAT ARE THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM. NO RECALL WAS LISTED FOR MY VIN.
Steering, Sep 24, 2020
I WAS LEAVING THE GROCERY STORE AND THE POWER STEERING WENT OUT ON MY EXPLORER. THERE WAS A POWER STEERING DEFAULT AND THE SERVICE TRAC ADJUSTMENT WARNING CAME ON AS WELL. I HAD TO MANUALLY STEER THE CAR HOME DRIVING LESS THAN 25 MPH AND IT HAPPENED OUT OF NOWHERE. I UNDERSTAND THERE IS A RECALL FOR 2011-2013 EXPLORERS BUT APPARENTLY MINE ISN'T COVERED AND THAT IS A MAJOR ISSUE. THIS IS OBVIOUSLY AN ISSUE WITH THE MODEL, NOT JUST ONES MANUFACTURED AT THE CHICAGO FACILITY.
Steering, Sep 22, 2020
UPON STARTING THE VEHICLE A WARNING BOX APPEARS INDICATING " POWER STEERING ASSIST FAULT". ONCE THIS MESSAGE APPEARS THE VEHICLE LOOSES POWER STEERING COMPLETELY AND YOU HAVE TO STEER THE CAR MANUALLY. THIS WARNING MESSAGE HAS APPEARED MULTIPLE TIMES. AS OF 9/22/20 I HAVE NO POWER STEERING. I WAS ABLE TO HAVE THE VEHICLE CHECKED OUT BY THE LOCAL FORD DEALERSHIP IN WHICH THEY INDICATED THE PROBLEM IS A FAULTY STEERING GEAR BOX WHICH WILL NEED TO BE REPLACED. FORD ALREADY HAS A RECALL THAT WAS ISSUED FOR THIS EXACT PROBLEM ON EARLIER MODELS. THAT RECALL NUMBER IS THE FOLLOWING 14S06.
Steering, Sep 22, 2020
CAR JUST STARTED SHAKING AND LOST POWER STEERING WHILE DRIVING ON THE HIGHWAY.
Steering, Sep 19, 2020
POWER STEERING WENT OUT. THEN LOCKED DOWN COMPLETELY. ALMOST CAUSING A WRECK.
Steering, Sep 14, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WITH THE VEHICLE BECOMING DIFFICULT TO STEER. THE CONTACT TURNED THE VEHICLE OFF AND ATTEMPTED TO RESTART THE VEHICLE AND THE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ENERGY COUNTRY FORD (4545 N. TWIN CITY HWY, PORT ARTHUR, TX 77642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Steering, Sep 9, 2020
WHILE DRIVING NOTICED WHEN MAKING A TURN AT LOW SPEED STICKY STEERING WHEEL AND POPPING NOISE. FEW DAYS LATER WHEN TURNING THE WHEEL A GRINDING NOISE COMING FROM THE STEERING COLUMN. BECAME WORSE DAY BY DAY, LOUDER GRINDING NOISE TURNING THE TRUCK LEFT OR RIGHT DRIVING AT LOW SPEEDS. WHEN THE VEHICLE SIT FOR FEW DAYS WITHOUT MOVEMENT AND TURN ON TO GO DRIVE IT THE STEERING WHEEL IS STUCK HARD TO MOVE AT FIRST THEN WHEN GIVE IT A BIT OF HARD TWIST IT BREAKS LOOSE FOR DRIVING BUT LOUD GRINDING NOISE WHEN TURNING THE WHEEL. IT FEELS AND SOUND AS IF THE RACK IS BAD OR SOMETHING.
Steering, Sep 8, 2020
I WAS DRIVING AND MADE A TURN AND HAD AN ISSUE WITH MY STEERING . IT ALMOST CALLS ME TO RUN UP ONTO A CURVE. MY STEERING WOULD MAKE A LOUD NOISE WHEN I TURNED IT IN.. I IMMEDIATELY DROVE THE CAR HOME AND TOOK IT TO AN AUTO REPAIR SHOP THE NEXT DAY OR SO. IT IS SEPTEMBER THE 8TH 2020 I TOOK IT TO THE REPAIR SHOP AND THEY HAD TO REPAIR THE STEERING SYSTEM.
Steering, Sep 3, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED INTERMITTENTLY. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN, WITH THE POWER STEERING CONTROL MODULE ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOLIVER FORD OF MINEOLA (1311 SOUTH PACIFIC DIRECTION, MINEOLA, TEXAS 75773, (903)-569 9421) TO BE DIAGNOSED. THE MECHANIC LOCATED A FAILURE CODE AT THE POWER STEERING CONTROL MODULE. THE CONTACT WAS INFORMED THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THAT THE VIN WAS NO INCLUDED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.*DT CONSUMER CONTACTED MANUFACTURER AND WAS TOLD VEHICLE WAS DEEMED SAFE.*JB
Steering, Electronic stability control (ESC), Aug 28, 2020
MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.
Steering, Aug 28, 2020
LEAVING MY JOB IN THE MORNING I GOT A MESSAGE ON THE DASH SAYING POWER STEERING ASSIST FAULT. I COULD NOT TURN THE STEERING BECAUSE IT WAS TOO HARD. I TURNED OFF THE CAR WAITED A FEW MINUTES AND RESTARTED THE CAR AND EVERYTHING WAS OK. MY MISTAKE WAS TO MAKE A STOP. AFTER GETTING BACK IN THE CAR THE MESSAGE CAME BACK SO I THOUGHT I COULD JUST WAIT A FEW MINUTES AGAIN. THANK GOD, I WAS PARKED AT WALGREENS NEEDLESS TO SAY, POWER STEERING NEVER CAME BACK. TOOK MY TRUCK TO THE DEALER AND THEY WANT OVER $2500 TO FIX IT. I DIDN'T GET A REPAIR INVOICE BUT I HAVE THE RECEIPT WITH THE DESCRIPTION OF THE PROBLEM.
Steering, Aug 21, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT STATED THAT SHE WOULD RESTART THE VEHICLE AND THE VEHICLE WOULD FUNCTION CORRECTLY. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 149,010.
Steering, Aug 20, 2020
THE POWER STEERING ON MY 2013 FORD EXPLORER WILL INTERMITTENTLY STOP WORKING WHILE THE VEHICLE IS IN MOTION ON A CITY STREET. MY WIFE ALMOST HAD AN ACCIDENT DUE TO THIS BECAUSE IT MAKES THE VEHICLE EXTREMELY DIFFICULT TO CONTROL. THIS IS A KNOWN DEFECT WITH EXPLORERS AND THERE WAS A RECALL ISSUED (14S06) BUT ONLY FOR CERTAIN VIN NUMBERS. MY EXPLORER WAS NOT COVERED UNDER THIS RECALL AND I HAD TO PAY $1800 TO REPLACE THE WHOLE POWER STEERING RACK. THIS ISSUE IS THE EXACT ISSUE THE OTHER EXPLORERS WERE RECALLED FOR AND MY FORD SERVICE ADVISOR AGREED WITH ME. BUT HE SAID I STILL HAD TO PAY FOR IT BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL. THIS IS A DANGEROUS SAFETY ISSUE THAT MUST BE ADDRESSED. THE RECALL MUST BE EXPANDED TO INCLUDE MORE EXPLORER VIN NUMBERS. THIS IS A HAZARD NOT ONLY TO THE DRIVERS OF EXPLORERS BUT ALSO OTHER MOTORISTS. PLEASE INVESTIGATE THIS ISSUE. A GOOGLE SEARCH OF "FORD EXPLORER POWER STEERING FAILURE" WILL TELL YOU ALL YOU NEED TO KNOW
Steering, Aug 13, 2020
WHILE DRIVING 65 MPH ON THE INTERSTATE, A CHIME ALARM CAME ON AND A MESSAGE CAME UP SAYING "POWER ASSIST FAILURE ". THEN I LOST POWER STEERING IMMEDIATELY. THEN ANOTHER ALATM.FLASHED AND SAID "SERVICE POWER STEERING NOW". DRIVING TO THE NEXT EXIT 7 MILES AWAY WAS VERY SCARY AND DIFFICULT. THERE WAS NO WARNING SIGN AT ALL THAT THERE WAS AN ISSUE WITH MY 2013 FORD EXPLORER XLT. AND WHEN THERE WAS A WARNING, IT WAS TOO LATE. I HAD TO HAVE IT TOWED 2.5 HRS HOME. THE MECHANIC SHOP GAVE ME AN ESTIMATE FOR REPAIR OF $2700.00 TO REPLACE THE POWER STEERING RACK. AS I DO NOT HAVE THE MONEY FOR IT NOW, I BROUGHT IT BACK HOME AND IT IS SITTING IN MY DRIVEWAY. THE POWER STEERING WORKED AGAIN WHEN I WAS DRIVING IT THE 1.5 MILES BACK HOME BUT WENT OUT AGAIN ONCE I PULLED ON TO MY STREET. IT WAS EXTREMELY DIFFICULT PARKING IT WITHOUT POWER STEERING. I SAW THIS WAS A RECALL FOR SOME 2013 EXPLORERS, YET MY VIN WAS NOT INCLUDED ON THE RECALL LIST.
Steering, Aug 12, 2020
I NOTICED A "POWER STEERING ASSIST FAULT" LIGHT AS SOON AS I STARTED UP MY 2013 EXPLORER YESTERDAY. I PUT IT IN REVERSE AND COULD EASILY TELL THE POWER STEERING WASN'T WORKING AT ALL. I TURNED OFF MY EXPLORER AND STARTED IT BACK UP A FEW MINUTES LATER. THE FAULT INDICATOR LIGHT WAS NO LONGER VISIBLE AND EVERYTHING SEEMED BACK TO NORMAL. THIS IS THE FIRST TIME I'VE SEEN THIS FAULT ON MY EXPLORER. IT IS DEFINITELY AN ELECTRICAL ISSUE, SO I RESEARCHED SIMILAR INCIDENTS AND THEY ALL TALK ABOUT A POWER STEERING RECALL FOR 2012-2013 EXPLORERS. OF COURSE, I PUT IN MY VIN AND MY EXPLORER WASN'T INCLUDED IN THIS RECALL. THERE ARE WAY TOO MANY PEOPLE THAT HAVE RECENTLY HAD THIS SAME ISSUE. I HOPE FORD REALIZES THEY NEED TO DO SOMETHING BEFORE PEOPLE START GETTING INTO SERIOUS ACCIDENTS AND THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS. IT DOESN'T MAKE SENSE THAT ONLY A PARTIAL AMOUNT OF 2013 EXPLORERS ARE INCLUDED IN THE RECALL AND NOT ALL OF THEM. IF THAT'S THE CASE, I WOULD HOPE THEY HAVE OUTSTANDING QUALITY ASSURANCE EMPLOYEES, WHICH THEY OBVIOUSLY DON'T IF THEY DIDN'T ISOLATE THE ISSUE.
Steering, Aug 5, 2020
WHILE DRIVING OUT OF STATE I HAD 2 WARNINGS THAT CAME ON MY DASH. 1- TIRE TRACTION SERVICE 2- POWER STEERING SERVICE. I TURNED AROUND MADE IT TO A RENTAL TO CONTINUE MY TRIP. WENT TO GET IT WITH MY HUSBAND & THERE WAS NO POWER STEERING, SIGNAL LIGHT WOULDN'T WORK. BROUGHT IT TO ONE FORD DEALERSHIP & THEY WANTED A LOT OF MONEY TO FIX SOMETHING. PICKED IT UP & NOTHING WAS WRONG WITH IT, DROVE BEAUTIFULLY. BROUGHT IT TO ANOTHER FORD DEALERSHIP WHERE I BOUGHT IT & THEY COULDN'T FIND NOTHING MECHANICALLY WRONG. THEY PUT IT ON THE MACHINE I BELIEVE 3 TIMES & SAW NOTHING. I HAD TO TAKE ANOTHER TRIP OUT OF STATE & AFTER DRIVING 100 MILES I WAS FORCED TO PULL INTO A PARKING LOT BECAUSE I LOST ALL POWER AGAIN. I DON'T EVEN HAVE 70,000 MILES YET ON IT. CAN YOU HELP ME OUT WITH THIS PROBLEM. THERE WERE RECALLS ON STEERING BUT MINE WAS 2 MONTHS AWAY FROM RECALL DATE. I REALLY NEED YOUR HELP.
Steering, Aug 4, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE PALMER H. REED MOTOR SALES INC LOCATED AT 1133 W. MAIN ST, VALLEY VIEW, PA 17983.THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 81,457.*DT CONSUMER STATED VEHICLE WAS DIAGNOSED AND REPAIR COMPLETED, WHICH WAS FAULTY STEERING RACK.*JB
Steering, Jul 29, 2020
07/28/2020 2013 FORD EXPLORER LIMITED AWD WITH A LITTLE OVER 58,000 MILES HAD A POWER STEERING LIGHT COME ON WHILE MY WIFE WAS BACKING OUT OF OUR GARAGE AND THE STEERING BECAME EXTREMELY DIFFICULT. IT HAD LOST POWER STEERING ASSIST AND MADE THE VEHICLE ALMOST IMPOSSIBLE TO STEER. SHE STOPPED AND TURNED THE CAR OFF AND RESTARTED AND THE POWER STEERING STARTED WORKING AGAIN. PER THE NHTSA WEBSITE, 2011-2013 FORD EXPLORERS HAVE A RECALL FOR THIS EXACT PROBLEM. HOWEVER, UPON ENTERING MY VIN NUMBER, IT APPEARS TO BE "OUTSIDE" THE RECALL. I CHATTED WITH A FORD REPRESENTATIVE ON 7/29/2020 (JESSICA) AND SHE ALSO CONFIRMED THAT MY VEHICLE, ALTHOUGH WITHIN THE YEARS DESIGNATED BY THE RECALL, MY VIN WAS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM. SUGGESTED I GO TO MY NEAREST FORD DEALER AND "WORK" WITH THEM ON THE REPAIR AND SEE IF THEY CAN HELP GETTING MY VEHICLE ADDED TO THE RECALL. I HAVE RESEARCHED NUMEROUS COMPLAINT FOR MY EXPLORER AND FOUND THAT NUMEROUS OWNERS ARE GETTING THE SAME RESPONSE AS I DID. THEIR VEHICLE IS NOT INCLUDED IN THE RECALL EVEN THOUGH THEY HAVE THE MODEL YEARS IDENTIFIED. I FEEL THAT FORD HAS ACKNOWLEDGED THEIR IS A PROBLEM AND NEED TO INCLUDE ADDITIONAL VEHICLES OF THE SAME MAKE AND MODEL FOR THE RECALL. IT IS OBVIOUS THAT MORE VEHICLES ARE AFFECTED THAN THE ORIGINAL RECALL INCLUDED. I FEAR THAT HAD MY WIFE BEEN TRAVELING IN TOWN WHERE WE LIVE AND THIS OCCURRED, SHE WOULD HAVE NOT BEEN ABLE TO STEER THE VEHICLE AND COULD HAVE LOST CONTROL AND EVEN BEEN INVOLVED IN AN ACCIDENT THAT COULD HAVE INJURED HERSELF OR SOMEONE ELSE.