2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Jul 28, 2020
2013 FORD EXPLORER STEERING LOST POWER, THERE IS A RECALL OUT, BUT WHEN I TOOK IT TO THE DEALER, THE FORD DEALER IN HUNTING BEACH, CA, THEY SAID IT DOESN'T APPLY TO MY VIN. BUT I HAVE THE SAME PROBLEM DESCRIBED ON FORDS RECALL, FORD'S NUMBER FOR THIS RECALL IS 14S06. FORD OF HUNTINGTON BEACH, SAID I HAVE TO PAY $200 DIAGNOSIS FEE & ALSO ANY PARTS / LABOR IF REPAIR IS DONE. RIGHT NOW THE CAR IS WITH FORD. I DON'T FEEL I SHOULD HAVE TO PAY FOR ANYTHING IF ITS THEIR RECALL. MY VIN MAY NOT SHOW UP WITH A RECALL , BUT I HAVE THE SAME PROBLEM. THIS VEHICLE WAS MOVING WHEN IT HAPPENED.
Steering, Jul 17, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL LOCKED. THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000. *BF *AS
Steering, Jul 14, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO WASHINGTON FORD LOCATED AT 507 WASHINGTON RD, WASHINGTON, PA 15301, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*JB
Steering, Electrical system, Engine, Jul 10, 2020
ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.
Steering, Jul 10, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT VEHICLE START-UP, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING CEASED WITH THE LANE SHIFT ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT MANEUVERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED FOR SEVERAL SECONDS AND THEN DISAPPEARED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Steering, Jul 6, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS ILLUMINATED. THE CONTACT EXITED THE HIGH WAY, PULLED INTO A SERVICE STATION AND THE POWER STEERING CEASED. THE VEHICLE WAS RESTARTED HOWEVER, THE POWER STEERING ASSIST FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800), WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
Steering, Jul 1, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED HAVING THE VEHICLE TOWED TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD ADVOCATE ON HER BEHALF WITH THE MANUFACTURER TO SEE IF THE MANUFACTURER WOULD OFFER FINANCIAL ASSISTANCE FOR THE REPAIR. THE CONTACT WAS LATER NOTIFIED THAT THE MANUFACTURER DECLINED TO OFFER FINANCIAL ASSISTANCE. THE CONTACT HAD LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT
Steering, Jun 30, 2020
ON 6-27/20, MY EXPLORER SUDDENLY LOST POWER STEERING AND THE DASH SAID "POWER STEERING ASSIST FAILURE". TOOK IT TO THE DEALER FOR DIAGNOSTIC. RESEARCHED ONLINE THE ISSUE AND NOTICED THAT 2011-2013 FORD EXPLORERS WERE RECALLED FOR POWER ASSIST STEERING ISSUES (RECALL#14V286000/14S06) THE DEALER SAID MY VIN IS NOT INCLUDED IN THE RECALL. CALLED FORD CUSTOMER SERVICE (CASE# [XXX]) TO SEE IF I COULD GET SOME ASSISTANCE, SHE RESEARCHED AND SAID MY ONLY OPTION WAS TO HAVE THE REPAIR DONE AND IN THE EVENT THAT FORD INCLUDES IN MY VIN AT A LATER DATE, THEN I WOULD GET REIMBURSED. SUDDENLY LOSING POWER STEERING IS A SAFETY ISSUES AND MY VEHICLE DISPLAYS THE SAME PROBLEMS AS THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Jun 17, 2020
AT APPROX 184K MILES THE STEERING STARTED MAKING A GRINDING/ HOWLING SOUND WHEN TURNING AT IDLE OR DRIVING, ALSO AROUND 55MPH WHILE MAKING A LEFT HAND OR RIGHT HAND TURN THE STEERING WHEEL WILL CATCH AND ACT LIKE IT GETS STUCK BRIEFLY ALMOST LIKE IT STOPPED STEERING. WHICH WAS EXTREMELY SCARY NO DASH LIGHTS POPPED UP NO WARNING JUST HAPPENED OUT OF NO WHERE IT'S HARD TO EXPLAIN THREW TYPING. IF YOU TURNED IT WOULD NOT CORRECT ITSELF IT WOULD STAY TURNING. *TR
Steering, Jun 17, 2020
WHILE DRIVING ON INTERSTATE, MY WIFE HEARD A LOT OF CHIMES THEN " POWER STEERING ASSIST FAULT" WAS DISPLAYED. VEHICLE LOST ALL POWER STEERING AND IT WAS VERY DANGEROUS. ONCE SHE TURNED MOTOR OFF AND RESTARTED, THE POWER STEERING WAS BACK TO NORMAL. IT HAS SINCE HAPPENED MULTIPLE TIMES. THIS IS EXTREMELY DANGEROUS!! THERE SHOULD BE A RECALL FOR MY VIN..! PLEASE HELP!!! *TR
Steering, Jun 15, 2020
WHEN TURNING VEHICLE THE STEERING IS "STICKY". STEERING MAKES RUBBING AND GRINDING NOISE WHEN TURNING WHEEL. STEERING WHEEL AND TIRES DO NOT RETURN TO NULL POSITION WHEN TURNING. HAVE TO TURN WHEEL TO MAKE TURN AND THEN APPLY PRESSURE TO TURN WHEEL BACK TO STRAIGHT POSITION. THIS HAPPENS WHEN IN MOTION OR STATIONARY. FIRST EXPERIENCED ON FREEWAY AT 60 MPH. WAS ABLE TO EXIT FREEWAY SAFELY.
Steering, Jun 13, 2020
A RECALL FOR THE REAR TOE LINK WAS ISSUED. I HAVE NEVER BEEN CONTACTED BY FORD OR ANY OTHER ENTITY TO HAVE IT FIXED. *TR
Steering, Jun 11, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT START-UP, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT DROVE THE VEHICLE TO COVERT FORD INC (11514 RESEARCH BLVD, AUSTIN, TX 78759) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE CONTACT SOUGHT FINANCIAL ASSISTANCE FROM THE MANUFACTURER TO REPAIR THE VEHICLE HOWEVER, THE MANUFACTURER PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Steering, Jun 7, 2020
HELLO FORD TEAM, I HAVE AN ISSUE WITH POWER STEERING FOR MY FORD EXPLORER 2013 MODEL. SOMETIMES A MESSAGE RELATED TO "POWER STEERING FAULT" IS DISPLAYED ON THE SCREEN. WHILE SEARCHING, I CAN SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE OF 2013 FORD EXPLORER. BUT I AM NOT ABLE TO SEE SUCH RECALL INFORMATION IN MY LIST. CAN YOU KINDLY INCLUDE THIS RECALL FOR MY CAR. THE DETAILS OF RECALL ARE AS: #14V286000. ALTHOUGH IT HAPPEND MANY TIMES, BUT I WAS NOT ABLE TO CLICK A PICTURE OF MY DASHBOARD.
Steering, Jun 3, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL CEASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LOCATED AT 1636 DOGWOOD DR SE, CONYERS, GA 30013, WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 178,000.
Steering, Jun 1, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ' NORTH CANTON LOCATED AT 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 190,000.
Steering, May 27, 2020
CAR MAKES BANG OR CLUNK SOUND WHEN TURNING LEFT. *TR
Steering, Power train, May 26, 2020
TRANSFER CASE MAKES A LOT OF NOISE I HAVE TO REPLACE IT. I AM ELECTRIC WRECK STEERING MAKES A LOT OF WINDING NOISE. *TR
Steering, May 22, 2020
I NEED A POWER STEERING CONTROL MODULE. RECENTLY TWICE MY POWER STEERING WAS STIFF. I BROUGHT IT TO MY MECHANIC WHO SAID THE CODES INDICATED I NEED A POWER STEERING CONTROL MODULE. I LOOKED ONLINE AND I SEE THAT FORD RECALLED THE FORD EXPLORERS FOR THIS PROBLEM, BUT MINE WAS NOT RECALLED ACCORDING TO FORD. I ALSO SAW ONLINE THAT FORD KNEW ABOUT THE PROBLEM AND SOLD THE VEHICLES AS IS. *TR
Steering, May 20, 2020
AFTER STARTING THE VEHICLE I RECEIVED TWO WARNINGS, 1) VEHICLE LANE DEPARTURE WARNING DISABLED, FOLLOWED BY 2) POWER STEERING ASSIST DISABLED. IT WAS NOT POSSIBLE TO STEER THE VEHICLE THEREFORE I TURNED IT OFF, LET IT SIT 15-20 SECONDS AND RESTARTED. SAME WARNINGS WERE RECEIVED. TURNED IT OFF AGAIN AND LET IT SIT FOR ANOTHER 15-20 SECONDS AND THEN RESTARTED. WARNINGS DID NOT COME ON AND POWER STEERING WAS RESTORED. SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE FOLLOWING DAY AND WAS TOLD THAT THE POWER STEERING MOTOR AND STEERING RACK REQUIRED REPLACEMENT. VEHICLE IS SIX MONTHS BEYOND EXTENDED WARRANTY BUT HAS ONLY 60,000 MILES TOTAL. RESEARCHED THIS ISSUE AND FOUND A RECALL HAD BEEN ISSUED FOR THIS EXACT ISSUE (14V286000, FORD 14S06), HOWEVER THE PRODUCTION DATE OF MY VEHICLE FELL OUTSIDE OF THE MANUFACTURED DATE RANGE FOR THE RECALL OF MAY 17TH, 2010 THRU FEBRUARY 28TH, 2012. MY VEHICLE WAS MANUFACTURED ON APRIL 25TH, 2012. I REQUESTED THAT THE DEALER OPEN A CASE WITH FORD AND REQUEST THIS REPAIR TO BE COVERED, DEALER RESPONDED THAT FORD DENIED THE CLAIM. REPAIR & REPLACEMENT OF STEERING RACK WAS COMPLETED BY THE DEALER. $2,161.79. *TR
Steering, May 19, 2020
I HAD A REPAIR DONE TIE-RODS AND CONTROL ARMS AND 2 DAYS LATER MY STEERING START STIFFENING THEY SAID RACK AND PINION IS BAD. SO I LOOKED UP IN FORD THEY SAID IT WAS A RECALL FOR THAT YEAR AND MODEL SOME YEARS OF THAT YEAR. *TR
Steering, Electronic stability control (ESC), May 7, 2020
LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARKING LOT, AND WAS ABLE TO MANAGE NOT TO GET INTO AN ACCIDENT. THIS COULD'VE BEEN FATAL, AND FORD NEED TO RECALL. *TR
Steering, May 4, 2020
THIS TRUCK IS EXPERIMENTING THE POWER STEERING SYSTEM SHUTDOWN AFTER SOMETIME OF DRIVING AND I NOTICE THE RACK PINION IS BEEN REPLACE FOR NEW ONE I TOOK IT TO THE DEALER TO GET THE COMPUTER UPDATED SOFTWARE AND REPROGRAM THE STEERING SYSTEM BUT A WEEK LATER VEHICLE DID SAME PROBLEM AND THEY SAY THAT THERE IS NOT RECALLS ON IT EVEN THAT THE VEHICLE IS PRESENTING THE PROBLEM OF THE RECALL AND IT FALL IN THE YEAR OF THE RECALL ITSELF
Steering, Apr 29, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STARTED TO JERK BACK AND FORTH WHILE MAKING TURNS IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. AFTER TEST DRIVING THE VEHICLE, THE MECHANIC INFORMED THE CONTACT THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Steering, Apr 14, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER HAVING TWO UNKNOWN RECALLS REPAIRED ON THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WHICH REQUIRED ADDITIONAL EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA TO FILE A SAFETY COMPLAINT. THE FAILURE MILEAGE WAS 178,000.*DT