2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Apr 13, 2020
WHILE BACKING OUT OF MY GARAGE MY POWER STEERING STOPPED WORKING ALMOST CAUSING ME TO SCRAPE THE SIDE OF MY CAR ON THE WALL. I HAD TURNED THE STEERING WHEEL, AS THE CAR HAD BEEN LEFT AT A SLIGHT ANGLE WHEN PARKED THE DAY BEFORE, AND COULD NOT STRAIGHTEN IT OUT. I HAD TO STOP. I TURNED THE CAR OFF AND STARTED IT BACK UP AND THE STEERING WAS WORKING AGAIN. I DISCOVERED THAT THERE WAS A RECALL ON THE 2013 EXPLORER ON MODELS MADE A FEW MONTHS EARLIER. FORD IS STILL HAVING THE SAME PROBLEM IT APPEARS. THEN IT HAPPENED AGAIN A FEW DAYS LATER BUT I WAS STATIONARY IN A PARKING LOT. AN ERROR MESSAGE APPEARED ON MY DASH BOARD THAT TIME. I DON'T RECALL SEEING AN ERROR MESSAGE WHEN IT HAPPENED WHILE BACKING UP IN MY GARAGE. THE PROBLEM ALSO HAPPENED WHEN MY WIFE WAS IN A PARKING LOT A FEW DAYS LATER. SO A TOTAL OF 3 INCIDENCES OF FAILURE.
Steering, Apr 7, 2020
MY 2013 FORD EXPLORER . I'M EXPERIENCING A LOT PROBLEMS WHEN I DOING TURNS LEFT/RIGHT STEERING IS VERY HARD SOMETIMES AND IT MAKES ME VERY NERVOUS I FEEL LIKE I WILL CRASH THE VEHICLE ONE IF THIS DAYS. *TR
Steering, Mar 11, 2020
THE VEHICLE HAS INTERMITTENT POWER STEERING FAULTS WHICH CAUSE THE VEHICLE TO BE DIFFICULT TO MANEUVER ESPECIALLY AT LOW SPEEDS
Steering, Mar 8, 2020
POWER STEERING ASSIST LIGHT ILLUMINATES AND THE VEHICLE LOSES THE ABILITY TO STEER. I ALMOST RAN INTO THE CURB BEFORE I FORCEFULLY TURNED THE WHEEL TO MISS IT. I WAS TRAVELING AROUND 5MPH AS I HAD JUST STARTED IT.
Steering, Electronic stability control (ESC), Feb 29, 2020
THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING RACK AND HAD THE EPS RESET TWICE AND IT STILL POPS UP THE SENSOR FOR THE EPS AND SHUTS MY POWER STEERING DOWN. I'VE ALMOST CRASHED MY VEHICLE TWICE AND HAD IT TOWED 3 TIMES BECAUSE OF THIS.
Steering, Feb 29, 2020
THE POWER STEERING JUST STOPPED WORKING MY VEHICLE IS A 2013 BUT IT ONLY HAS 68800 MILES
Steering, Feb 25, 2020
STARTING THE CAR FROM PARK CAUSES AN ERROR TO DISPLAY STATING POWER STEERING ASSIST FAULT AND THE LOSS OF POWER STEERING FOR THE VEHICLE.
Steering, Feb 24, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE POWER STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS CONCERNED THAT A CRASH COULD OCCUR WHILE THE VEHICLE WAS IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. PAULI FORD LOCATED AT 2380 OLD U.S. 27, ST JOHNS, MI 48879, (989) 224-6711, WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE MAY BE DUE TO THE STEERING GEAR OR A STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,854.
Steering, Wheels, Feb 20, 2020
HAD JUST PICKED UP MY MAIL FROM MAILBOX AND STARTED CROSSING ROAD TO ENTER MY LANE/PRIVATE DRIVEWAY WHEN HEARD A LOUD CLUNK AND WAS UNABLE TO STEER CAR. KEPT PUSHING GAS PEDAL TO TRY TO MOVE FORWARD AND GET ACROSS THE ROAD AND BARELY DID BUT COULDN'T CONTROL DIRECTION THE CAR WAS MOVING. WHEN FELT WAS SAFE I GOT OUT AND WALKED AROUND CAR TO SEE IF I COULD SEE WHAT WAS WRONG. NOTICED FRONT RIGHT PASSENGER WHEEL WAS TURNED IN WHILE OTHERS WERE STRAIGHT. I GOT BACK IN CAR TO TURN STEERING WHEEL AND SEE IF IT WOULD MOVE BUT IT DID NOT. I CALLED FAMILY TO COME HELP AND UPON FURTHER LOOKING DISCOVERED WHEEL HAD BECOME DISCONNECTED FROM THE TIE ROD. THE CAR WAS TOWED TO A GARAGE AND UPON THEIR INSPECTION I WAS TOLD THAT I NEEDED A NEW INNER AND OUTER TIE ROD AND THAT THE AXLE CENTRE BRACKET HAD BROKEN. I GOOGLED THE INTERNET TO SEE IF THIS WAS A KNOWN PROBLEM AND FOUND A WEBSITE CARPROBLEMZOO.COM WHERE 29 REPORTS WERE LISTED OF SIMILAR INSTANCES WITH A MOST RECENT DATE OF 7/12/2019. THIS DRIVER DID CONTACT FORD CUSTOMER CARE AS DID I BUT HAD NO ASSISTANCE OR RESOLUTION FROM THEM. IN FACT FORD TOLD ME THEY CAN'T MONITOR EVERY WEBSITE AND I TOLD THEM THIS WASN'T ACCEPTABLE BECAUSE ONE COMPLAINT SAID A MOTHER'S NECK WAS BROKEN. THESE PROBLEMS MUST BE FURTHER INVESTIGATED.
Steering, Feb 19, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). GREG SWEET FORD, INC. LOCATED AT 4011 E CENTER ST, CONNEAUT, OH 44030, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Steering, Feb 17, 2020
GETTING OFF RAMP TURNING TO MY RIGHT THE CAR WAS HARD TO TRUE STEER LOST CONTROL
Steering, Electronic stability control (ESC), Feb 16, 2020
ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEALER WAS TOLD MY FRONT STRUTS NEEDED CHANGED. HAD THAT DONE, DID NOT FIX MY STEERING PROBLEM. SAID MY VIN WAS OUTSIDE OF THE RECALL FORD HAD ON THE STEERING RACK. NOW JUST YESTERDAY I START MY CAR AND MY STEERING WHEEL IS STUCK NO MOVEMENT. TURNED IT OFF AND BACK ON AND GOT MOVEMENT BUT NO POWER STEERING IT'S A MANUAL. WARNING LIGHTS CAME ON 1. "SERVICE POWER STEERING NOW" 2. "SERVICE ADVANCE TRAC". ALSO NOTICED MY TURN SIGNAL WILL NOT STAY ENGAGED MUST HOLD IN PLACE TO SIGNAL.
Steering, Feb 12, 2020
VEHICLE WHILE DRIVING CAN LOSE SIGNAL TO THE ELECTRIC GEAR BOX FOR THE POWER STEERING. CAUSING A LOSS OF POWER STEERING. CAR DISPLAY READS "POWER STEERING FAULT".
Steering, Feb 11, 2020
TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING BECAME DIFFICULT TO TURN. VEHICLE HAD DEFECTIVE POWER STEERING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE POWER STEERING WOULD SUDDENLY FAIL CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND THEN RESTARTING THE ENGINE THE VEHICLE WOULD OPERATE AS NORMAL. DURING THE FAILURES THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING WAS FAULTY. TRI CITY FORD(1348 FOUR LOCUST HWY, KEYSVILLE VA) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Steering, Power train, Electronic stability control (ESC), Feb 6, 2020
STEERING BECOME HARD CANT MOVE THE WHEEL OR MAKE ANY TURN... AND THE LIGHT OF SERVICE POWER STEERING AND SERVICE ADVANCE TRAC CAME ON. I ALMOST HAVE A ACCIDENT DO TO THIS PROBLEM.
Steering, Feb 6, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING HIS VEHICLE AND BACKING OUT THE DRIVEWAY, HIS POWER STEERING CEASED TO OPERATE. THE ADVANCED TRACK WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE FAILURE OCCURRED. THE CONTACT ATTEMPTED SEVERAL MANEUVERS, SUCH AS RESTATING THE VEHICLE AND RESETTING THE BATTERY, BUT TO NO AVAIL. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); THE CONTACT WAS THEN REFERRED TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 126,405.
Steering, Feb 5, 2020
ON THE 14TH OF JANUARY 2020, WHILE DRIVING ON THE FREEWAY, MY TRUCK BEGAN TO SWAY AS IF MY ALIGNMENT WAS OFF. A SHORT WHILE LATER, THE SERVICE POWER STEERING WARNING LIGHT CAME ON AND AS I STRUGGLED TO STEER THE VEHICLE TO A STOP IN A NEARBY PARKING LOT, THE WARNING CHANGED TO SERVICE POWER STEERING NOW! THIS WAS VERY DANGEROUS BECAUSE STEERING BECAME EXTREMELY DIFFICULT AND I ALMOST SIDE SWIPED A COUPLE OF CARS. AFTER I BROUGHT THE VEHICLE TO A STOP, THE STEERING LOCKED UP AND STEERING BECAME IMPOSSIBLE. THE VEHICLE WAS TOWED TO A NEAR BY FORD DEALERSHIP.
Steering, Suspension, Fuel/propulsion system, Feb 4, 2020
I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.
Steering, Feb 3, 2020
MY WIFE WAS DRIVING AND SOMEHOW THE CAR STOP STEERING. VERY HARD TO TURN IN CURVES AND WHILE DRIVING SLOW. MESSAGE CAME UP ON DASH BOARD ABOUT STEERING DEFAULT.
Steering, Exterior lighting, Other or unspecified, Feb 3, 2020
COMPLAINED OF FAULTY POWER STEERING ERROR MESSAGE COMING ON WHEN STARTING VEHICLE FOR 1.5 YEARS TO FORD DEALERSHIP WITH NO EXACT RESPONSE REGARDING THE ISSUE. THEY SAID THEY RESET THE SYSTEM AND IT SHOULD WORK FINE AFTERWARDS. THE NEXT DAY I STILL HAD THE ISSUE. I THEN COMPLAINED AGAIN ABOUT IT BUT IT WAS IN THE SHOP FOR NUMEROUS ISSUES AND THAT WAS OVERLOOKED/IGNORED. MY POWER STEERING HAS NOW GONE OUT COMPLETELY AND THE RECALLS FOR THE POWER STEERING ENDED FOR EXPLORERS MANUFACTURED AFTER FEB. 2012 AND MINE WAS MANUFACTURED IN DEC. 2012. I ASKED IF THE DEALERSHIP WAS REQUIRED TO REPORT ISSUES WHEN CUSTOMERS BRING THEIR VEHICLE IN TO THE SHOP AND THEY SAID NO. THEY ARE ONLY REQIURED TO REPORT THEM WHEN THEY REPAIR IT OR DO WORK TO IT, NOT JUST ASSESS THAT THERE IS AN ISSUE. LESSON LEARNED, ALWAYS REPORT YOUR ISSUES HERE. MY POWER STEERING COULD HAVE GONE OUT WHILE DRIVING BUT THANK GOD IT DIDN'T. IT WENT OUT AS I WAS PAYING A BILL AND HAD TURNED MY CAR OFF FOR LESS THAN 2 MINUTES. THEREFORE, THE VEHICLE WAS STATIONARY. IT IS INCREDIBLY FRUSTRATING THAT THEY WANT ME TO PAY FOR SOMETHING THAT IS A KNOWN FORD ISSUE AND THAT MY CAR IS CURRENTLY NOT ABLE TO BE DRIVEN. MUCH LESS, I HAVE COMPLAINED ABOUT THE ISSUE AND THEY COULD HAVE PREVENTED IT BY LETTING ME KNOW THE POWER STEERING FAULT IS COMMON AND TO GET IT REPAIRED SOONER RATHER THAN LATER TO PREVENT A WRECK.
Steering, Electrical system, Engine, Jan 25, 2020
ON 2 SEPARATE OCCASIONS THE TRUCK LOSES POWER WHILE DRIVING. THIS EFFECTS THE ENGINE, POWER STEERING BASICALLY ANYTHING THAT USES POWER. THIS HAS HAPPENED WHILE DRIVING 65MPH AND 35-40MPH. ONE TIME IT HAPPENED ON A STREET, THE OTHER TIME WAS WHILE DRIVING ON THE HIGHWAY. THIS IS VERY DANGEROUS.
Steering, Jan 20, 2020
3 DIFFERENT OCCURRENCES WHILE DRIVING MY POWER STEERING STOPS WORKING AND AN ERROR MESSAGE COMES UP TELLING ME POWER ASSIST FAILURE. ONCE WHILE BACKING OUT OF MY DRIVEWAY, TWICE WHILE TURNING IN TWO SEPARATE OCCASIONS. I CONTACTED FORD DIRECTLY IN REGARDS TO THE RECALL FOR THIS MATTER TO BE TOLD SINCE MY VIN DOESN'T SHOW ANY OPEN RECALLS THIS HAS TO BE PAID OUT OF MY POCKET. I AM UPSET DUE TO THE FACT I DIDN'T OWN THIS VEHICLE AT THE TIME OF THE RECALL AND I HAVE NO IDEA IF THIS WAS INCLUDED OR EVEN RESOLVED IF IT WERE. I FIND IT HIGHLY IRRESPONSIBLE TO BE TOLD I CANNOT GET A MATTER REPAIRED THAT IS HAPPENING TO MY VEHICLE THAT WAS SPECIFIC TO A RECALL AND I HAVE NO KNOWLEDGE OF IT BEING REPAIRED OR NOT. I CAN ONLY HOPE THIS DOESN'T HAPPEN AS MY FAMILY IS TRAVELING DOWN A HIGHWAY.
Steering, Jan 20, 2020
I AM EXPERIENCING THE SAME STEERING PROBLEMS AS THE EXPLORERS IN THE RECALL, YET MY 2013 EXPLORER IS NOT PART OF THE RECALL. THE RECALL IS- NHTSA CAMPAIGN NUMBER: 14V286000. I BELIEVE THE POPULATION OF THE RECALL SHOULD BE EXPANDED.
Steering, Electrical system, Jan 13, 2020
THE POWER STEERING FAULT ASSIST BUTTON CAME ON IN THE SUV. THE STEERING WHEEL LOCKED UP ON ME WHILE THE VEHICLE WAS IN MOTION. I WAS IN ANOTHER CITY OTHER THAN WHERE I LIVE. THIS WAS BY FAR ONE THE SCARIEST THINGS THAT HAS EVER HAPPENED TO ME. THE WHEEL COMPLETELY LOCKED UP. THIS IS BEYOND UNSAFE FOR ANYONE TO BE STEERING A VEHICLE AND THE STEERING WHEEL LOCKS UP. THE VEHICLE WAS TOWED TO THE MECHANIC SHOP. THE STEERING RACK HAD TO BE REPLACED. I WAS CHARGED FOR THE PET AND LABOR. THE TOTAL COST WAS $1,931.18. THERE IS A RECALL ON THE SAME MODEL VEHICLE BUT BECAUSE MY VIN DOESN'T MATCH I WOULDN'T QUALIFY FOR THE RECALL. THIS IS NOT RIGHT! THERE IS A RECALL ON THE VEHICLE FOR THE SAME ISSUE BUT NOT FOR MY VIN. I WILL UPLOAD A COPY OF MY RECEIPT FOR PARTS AND LABOR. THIS IS SO DISAPPOINTING!
Steering, Jan 11, 2020
WHEN STARTING VEHICLE, THE POWER STEERING ASSIST DOES NOT WORK. I HAVE TO RESTART THE VEHICLE 1-3 TIMES TO GET THE STEERING TO WORK. THIS HAS HAPPENED APROX. 6 TIMES IN THE LAST 3 MONTHS. TOOK VEHICLE TO DEALER FOR REPAIR AS VIN DOESN'T QUALIFY FOR THE RECALL THAT AFFECTS 2013 EXPLORERS AND THE STEERING GEAR. UPON INSPECTION THE TECH FOUND THE POWER STEERING RACK TO BE FAULTY. THE STEERING GEAR WAS REPLACED ON 1/8/2020.