2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Nov 7, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING WHEEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (2250 SOUTH RD, POUGHKEEPSIE, NY 12601, (845) 462-1900) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SELECTED FOR THE RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Steering, Nov 6, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO HUBLER FORD (2605 IN-44, SHELBYVILLE, IN 46176, (317) 392-2557) AND WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIRS. THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) WITH THE FAILURE; HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Nov 4, 2019
MY WIFE WAS DRIVING DOWN A BACK ROAD BY OUR HOUSE WITH OUR 3 CHILDREN IN THE BACK AND MYSELF AS A PASSENGER. THE VEHICLE WHILE TRAVELING AT ROUGHLY 40MPH HAD A LIGHT FLASH THAT READ SERVICE ADVANCE TRAC. SHE THEN LOST ALL POWER STEERING AND COULD NOT PULL OFF THE ROAD. SHE COULD ONLY BRAKE. WE SHUT THE VEHICLE OFF AND TURNED IT BACK ON. IT REGAINED STEERING FOR A FEW MILES AND THEN IT HAPPENED AGAIN SHORTLY AFTER IN A PARKING LOT. IT IS NOW AT THE FORD GARAGE TO GET LOOKED AT. IT IS SUPER DANGEROUS ESPECIALLY IF SHE WAS TRAVELING AROUND A TURN. IT HAS 50000 MILES ON THE VEHICLE
Steering, Oct 28, 2019
WHEN MY CAR IS TURNING ON THE POWER STEERING WILL BRIEFLY LOCK UP. MY POWER STEERING WAS COMPLETELY LOCKED UP AS I BEGAN DRIVING RECENTLY AND ONLY UNLOCKED WHEN MY CAR WAS RESTARTED.
Steering, Electrical system, Electronic stability control (ESC), Oct 27, 2019
PAINT BUBBLING ON ALUMINUM SURFACES HOOD AND DOOR SKINS, REFERRED BACK TO DEALER WHO REPAINTS AND REOCCURS UNTIL OUT OF WARRANTEE. STEERING FAILURE INTERMITTENT ACCUTRAC CONTROL REQUIRING TOWING AND COMPUTER RESET. CAN FAIL WHILE DRIVING RESULTING IN NO OR DIFFICULT STEERING. MULTIPLE TIMES RESET NO CHARGE. ESTIMATE TO REPAIR $2500
Steering, Oct 21, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN OLD BRIDGE (3698 U.S. 9, OLD BRIDGE, NJ 08857) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CONTROL MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.
Steering, Electronic stability control (ESC), Oct 21, 2019
WHILE DRIVING (SECOND INCIDENT, IT WAS REPAIRED BY FORD MOTOR VEHICLE FOR THE SAME THING LAST YEAR) MY STEERING WHEEL BECAME UNCONTROLLABLE. THE VEHICLE KEPT PULLING ME TO THE LEFT, I ALMOST HAD A HEAD ON WITH THE ONCOMING VEHICLE. I WAS SO SHOOK UP, I PULLED OFF THE ROAD AND WAITED FOR HELP. MY HUSBAND TESTED IT SINCE AND THE PULL IS QUITE NOTICEABLE.
Steering, Oct 18, 2019
UPON STARTING THE VEHICLE THE WARNING INDICATOR "POWER STEERING ASSIST FAILURE" MESSAGE APPEARS AND THERE IS NO POWER STEERING. TURNING OFF AND RESTARTING SOMETIMES RESETS THE WARNING AND POWER STEERING WILL RETURN BUT NOT ALWAYS. THERE IS A CURRENT RECALL WITH THE SAME PROBLEMS (14S06) BUT MY VIN FALLS OUTSIDE THE MANUFACTURE DATE. REACHED OUT TO FOMOCO AND THEY VERIFIED THERE ARE NO RECALLS AND THERE HAVE NEVER BEEN ANY RECALLS FOR MY VIN. ONE MONTH AGO I RECEIVED A RECALL LETTER FROM FORD FOR A DIFFERENT ISSUE THAT I HAD FIXED UNDER THE RECALL BY FORD. THAT RECALL DIDN'T SHOW UP IN FORDS DATABASE EITHER FOR MY VIN WHEN I CALLED TODAY BUT YET IT EXISTED AND WAS FIXED. ODD THAT THE SAME POWER STEERING PROBLEM KEEPS OCCURRING ON VEHICLES BUT FORD WONT RECOGNIZE THE PROBLEM BECAUSE OF A BUILD LOCATION AND DATE. FORD DOESN'T ENGINEER US SPEC VEHICLES BASED ON THEIR MANUFACTURING PLANT, THEY SEEM TO BE SAYING THAT THE SAME ENGINEERS THAT DESIGNED A FAULTY ELECTRIC POWER STEERING MOTOR FOR CHICAGO DIDN'T DESIGN A FAULTY MOTOR FOR ANOTHER PLANT. OR THE ORIGINAL "FIX" DIDN'T REAL "FIX" THE PROBLEM.
Steering, Oct 16, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN REVERSE OR DRIVING FORWARD, THE POWER STEERING WARNING INDICATOR SUDDENLY ILLUMINATED. WHEN THE POWER STEERING FAILED, THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT HAD TO TURN OFF THE VEHICLE AND WAIT A FEW MINUTES BEFORE THEY WERE ABLE TO START THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE POWER STEERING RETURNED TO NORMAL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 154,000. THE VIN WAS INVALID.
Steering, Oct 15, 2019
I HAVE HAD INTERMITTENT ISSUES WITH THE POWER STEERING GOING OUT. GENERALLY WHEN I START THE CAR. I CAN USUALLY RESTART IT AND IT WORKS FINE. JUST RECENTLY, THE POWER STEERING COMPLETELY FAILED WHILE DRIVING. IT IS STILL NOT WORKING. JUST TOOK IT IN TO THE FORD DEALER FOR REPAIR. THEY ARE TELLING MY THAT MY VIN# IS NOT PART OF THE POWER STEERING RECALL, BUT CLEARLY IT HAS BEEN AFFECTED BY THE RECALL OF THE FORD EXPLORER FROM 2011-2013.
Steering, Back over prevention, Oct 11, 2019
AFTER AN ALL DAY EVENT, I GOT INTO THE CAR, STARTED IT AS USUAL, BUT THE POWER STEERING WOULD NOT WORK. THERE WAS A WARNING ON THE DASH, SO I TOOK IT TO A LOCAL MECHANIC. HE HOOKED IT UP TO THE COMPUTER, AND DID A SCAN, WHICH SHOWED SEVERAL CODES RELATED TO POWER STEERING ISSUE. I DO RECALL ON THE DRIVE TO THE EVENT, MY NAVIGATION WENT OUT, WITH A WARNING THAT SD NAV CARD IS NOT WORKING, AND MY PHONE WOULD NOT CONNECT TO THE SYSTEM VIA THE CABLE. MECHANIC RESET THE CODE TO TEST IT OUT. THIS HAS ACTIVATED THE POWER STEERING, RADIO, AND EVEN THE BACK UP CAMERA. YES, BACK UP CAMERA WOULD ONLY WORK PERIODICALLY, SO I THOUGHT IT WAS CAMERA ITSELF. I'M WORRIED POWER STEERING WILL GO OUT DURING THE NORMAL DRIVE. IS THERE ANY RECALL ON POWER STEERING OR ELECTRICAL ISSUES?
Steering, Oct 9, 2019
THE ELECTRONIC STEERING RACK HAS FAILED AND LOCKED UP. THIS RECALL HAS BEEN ISSUED FOR SOME EXPLORERS BUT SHOULD BE EXPANDED TO INCLUDE MORE VIN NUMBERS AS THIS IS THE SAME PROBLEM AND THE VEHICLE ONLY HAS 40,000 MILES ON IT. THE PROBLEM STARTED WHILE I WAS DRIVING IT. I TOOK IT TO A MECHANIC AND THE STEERING LOCKED UP FULLY AND POWER STEERING FAILED DURING THEIR TEST DRIVE.
Steering, Oct 8, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST DEFAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220, (248) 399-1000) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND INFORMED THE CONTACT THAT THERE WAS AN UNKNOWN RECALL ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Steering, Oct 8, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO TURN THE VEHICLE, IT BECAME DIFFICULT TO MANEUVER THE STEERING WHEEL AS IF THE POWER STEERING FAILED. THE CONTACT STATED THAT SHE ALSO HEARD A GRINDING NOISE COMING FROM THE DASHBOARD AREA OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SPOKE WITH TRI FORD INC (LOCATED AT 12610 ILLINOIS 143, HIGHLAND, IL 62249, 618-654-2122) AND WAS INFORMED THAT THE VIN WAS NOT ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Steering, Oct 8, 2019
POWER STEERING ASSIST LIGHT TURNS ON WHICH CAUSES LOSS OF STEERING CAPABILITY.
Steering, Oct 8, 2019
SUDDEN POWER STEERING FAILURE WHILE DRIVING CRUISING SPEED.. CAR BECAME EXTREMELY LIMITED TO HANDLE. FORD TECH VERIFIED AND PULLED CODE U3000:61 REQUIRING REPLACEMENT OF STEERING GEAR.
Steering, Oct 7, 2019
CRANKED UP CAR THIS MORNING AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. COULD NOT TURN STEERING WHEEL. TRIED AGAIN LATER AND COULD DRIVE IT TO THE FORD DEALERSHIP 1.5 MILES AWAY. THEY SAID THERE'S NO RECALL. AND IT'S $2300 TO REPLACE THE STEERING GEAR. HAS 107000 MILES ON IT
Steering, Oct 7, 2019
LOST POWER STEERING. THE POWER STEERING WILL INTERMITTENTLY WORK AND YOU WILL GET A POWER STEERING ASSIST FAULT NOTICE. THERE IS A RECALL FOR THIS ISSUE (15S11) BUT FOR SOME REASON THIS EXPLORER WAS NOT INCLUDED DUE TO THE MANUFACTURE DATE. I BELIEVE THAT RECALL NEEDS TO BE EXTENDED TO COVER ALL OF THE VEHICLES AFFECTED. THE VEHICLE IS ALMOST UNSTEERABLE WHEN THIS HAPPENS AND IS NOT SAFE TO DRIVE.
Steering, Oct 7, 2019
ON THE EVENING OF 04OCT,2019 MY VEHICLE EXPERIENCED THE FAILURE OUTLINED IN NHTSA RECALL #14V286 (POWER STEERING FAILURE). FORD NEEDS TO EXPAND THE NUMBER OF VEHICLES COVERED UNDER THIS RECALL AS THIS IS A MAJOR SAFETY FAILURE THAT COULD RESULT IN INJURY, LOSS OF LIFE AND/OR PROPERTY DAMAGE. FORD DOES NOT HAVE A POLICY OR PROCEDURE ON FILE TO DEAL WITH VEHICLE OWNERS LIKE MY SELF I BELIEVE THAT THIS IS HIGHLY REGRETTABLE AND SHOULD BE ADDRESSED AS SOON AS POSSIBLE. THANKS (XXXX) DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering, Oct 7, 2019
THERE IS A RECALL FOR 2013 FORD EXPLORER FOR POWER ASSIST POWER STEERING FAILURE. MY VEHICLE BASED ON VIN NUMBER IS NOT INCLUDED(IT IS A 2013 AS WELL) I HAVE A POWER ASSIST POWER STEERING FAILURE AND FORD REFUSES TO ACKNOWLEDGE THE ISSUE. I HAVE A CASE NUMBER WITH FORD: CAS - 24449952
Steering, Sep 29, 2019
THE CAR STEERING STOPS TURNING AND STIFFENS WHILE I AM STILL IN MOTION. IT IS THE MOST TERRIFYING THING EVER.
Steering, Sep 28, 2019
ON AUGUST 30TH, HAVING DRIVEN TO THE POOL A SHORT DISTANCE FROM MY HOUSE, I WAS UNABLE TO UNLOCK THE STEERING WHEEL TO DRIVE HOME. I MANEUVERED THE WHEEL A BIT AND IT UNLOCKED. THE NEXT DAY WAS A DIFFERENT STORY. I COULD NOT GET IT UNLOCKED TO DRIVE HOME FROM THE POOL NO MATTER WHAT I INITIALLY TRIED. I FOUND IN THE OWNER'S HANDBOOK THAT I SHOULD TURN OFF THE VEHICLE FOR A COUPLE OF MINUTES THEN TRY AGAIN. IT DID WORK, HOWEVER THE BOOK WARNED THAT THIS COULD HAPPEN WHILE DRIVING AND COULD "CAUSE AN ACCIDENT"...NO JOKE. I TOOK IT TO THE NEAREST AUTO DEALER WHO INFORMED ME THAT THERE WAS A RECALL ON 2012 AND 2013 FORD EXPLORERS THAT WERE EXPERIENCING THIS ISSUE. MY FORD DEALER SAID THAT THEY WERE SORRY BUT MY "VIN NUMBER" WAS NOT COVERED BY THE RECALL. SHOCKED, I HAVE TRIED EVERY VENUE TO GET MY $1,973.13 BILL FROM FORD AND MY CAR RENTAL FROM ENTERPRISE FOR $624.71 PAID BY FORD WITH NO AVAIL. SINCE MY VEHICLE, 2013 FORD EXPLORER, HAD THE SAME ISSUE OF THE RECALL, I CANNOT UNDERSTAND WHY MINE WAS NOT COVERED.
Steering, Sep 27, 2019
ON TWO SEPARATE OCCASIONS, TO INCLUDE THE MORNING OF SEPTEMBER 27, 2019, WHEN THE 2013 FORD EXPLORER WAS TURNED ON, AN ERROR MESSAGE STATING 'POWER STEERING ASSIST FAULT' APPEARED ON THE DASHBOARD SCREEN. THE VEHICLE WAS STATIONARY AT THE TIME OF THE ERROR MESSAGE. THE POWER STEERING WAS DISABLED AND IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. WE CONTACTED FORD ABOUT THE ISSUE AND WE WERE TOLD THERE WAS A RECALL FOR THE 'POWER STEERING ASSIST FAULT' FOR THE 2013 FORD EXPLORER BUT OUR VEHICLE WAS NOT INCLUDED BASED ON THE VIN. EVEN THOUGH THE ISSUES WE ARE EXPERIENCING ARE IDENTICAL TO THE RECALL, WE MUST INCUR OUR OWN EXPENSES TO HAVE IT FIXED. THE VEHICLE CURRENTLY HAS 105,000 MILES
Steering, Sep 26, 2019
WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY POWER STEERING SUDDENLY FAILED. THE CAR BECAME IMMEDIATELY UNABLE TO DRIVE.
Steering, Sep 25, 2019
POWER STEERING WILL FAIL WHILE DRIVING DOWN ROAD. THIS IS A DESIGN FLAW FROM FORD AND THEY SHOULD REPAIR IT. THIS FAILURE IS CAUSED BY OVERHEATING OF THE ELECTRONIC ASSEMBLE IN THE STEERING RACK. I WILL SUE FORD IF THEY DO NOT RESPOND TO THIS COMPLAINT.