2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Jul 14, 2019
POWER STEERING FAULT TWICE WHEN MAKING SHARP TURN
Steering, Jul 12, 2019
MALFUNCTION REGARDING "STEERING ASSIST FAULT" KEEPS SHOWING UP. LOSS OF POWER STEERING ALL OF THE SUDDEN THAT ALMOST RESULTED IN A CRASH. I SEE RECALLS ABOUT STEERING ASSIST FAULT BUT MINE IS NOT LISTED. IT HAS HAPPENED IN MOTION AND WHEN FIRST STARTING UP THE VEHICLE.
Steering, Jul 12, 2019
DRIVING DOWN THE EXPRESSWAY GOING 75MPH WHEN WE GOT A POWER STEERING FAULT ERROR. WE LOST ALL POWER STEERING AND TRACTION CONTROL. VERY SCARY WITH OUR 3 SMALL CHILDREN IN THE CAR IN THE MIDDLE OF THE EXPRESSWAY. CALLED FORD AND WAS TOLD THAT WHILE THERE WAS A RECALL FOR THIS ISSUE, OUR VIN WAS NOT INCLUDED. DOESN'T MAKE ANY SENSE SINCE IT IS THE EXACT SAME ISSUE THAT MODELS UNDER THE RECALL ARE EXPERIENCING. FORD NEEDS TO ADDRESS THIS ASAP. WE PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE AND THE FAULT WENT AWAY AND WE REGAINED POWER STEERING. THANKFULLY THERE WAS NOT MUCH TRAFFIC OTHERWISE WE COULD HAVE BEEN SERIOUSLY INJURED IN AN ACCIDENT.
Steering, Jul 11, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED, WHICH NEARLY CAUSED A CRASH. PARADISE FORD (1360 W KING ST, COCOA, FL 32922, (888) 379-8533) STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND SUGGESTED THAT THE POWER STEERING ASSIST WAS FAULTY. AN INDEPENDENT MECHANIC PROVIDED A SECOND OPINION AND REACHED THE SAME DIAGNOSIS. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL OR EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 92,000.
Steering, Jul 10, 2019
WHEN I TURN THE WHEEL IN MY VEHICLE IT MAKES A LOUD CLUNK NOISE AND ALSO WHEN I APPLY MY BRAKES. I LOOKED UP ALL FORD EXPLORER RECALLS AND NOTICED ONE IN 2014 THAT HAS TO DO WITH THE ELECTRIC POWER ASSIST SYSTEM. HOW CAN I KNOW IF MY VEHICLE WAS ON THE RECALL LIST BEING SO LONG AGO AND CAN THIS BE COVERED UNDER THAT RECALL? I SEE ALOT OF COMPLAINTS INVOLVING THIS SAME ISSUE. I BOUGHT THE CAR USED IN 2017.
Steering, Jul 10, 2019
SOMETIMES THE STEERING LOCKS UP EVEN WHEN MOVING HAVE TO SHUT DOWN ENGINE WAIT A MINUTE AND RESTART TO GET SOME POWER STEERING RE-ACTIVATED
Steering, Jul 9, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING ON THE HIGHWAY AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE CONTACT WAITED TEN MINUTES AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO METRO FORD (LOCATED AT 9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED METRO FORD AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL PINES FORD (LOCATED AT 8655 PINES BLVD, PEMBROKE PINES, FL 33024, (954) 443-7000) TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN TO PINES FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Steering, Jul 8, 2019
MY STEERING WHEEL SUDDENLY BECAME DIFFICULT TO TURN WHILE IN MOTION WHILE TURNING OFF THE HIGHWAY RESULTING IN A NEAR COLLISION. I RECEIVED NO INTERIOR WARNING LIGHTS OR SIGNALS ALERTING ME TO AN ISSUE WITH THE STEERING.
Steering, Jul 8, 2019
I EXPERIENCED A TOTAL LOSS OF POWER STEERING. IT BEGAN AS A LITTLE PLAY IN THE STEERING WHEEL NEAR THE END OF AN 8 HOUR DRIVE. THE SERVICE POWER STEERING NOW LIGHT CAME ON AT THAT POINT. AFTER PARKING THE VEHICLE AND RESTARTING THE VEHICLE THERE WAS NO POWER STEERING AT ALL.
Steering, Jul 5, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 30 MPH, THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO D-PATRICK BOONVILLE FORD (LOCATED AT 3100 IN-62, BOONVILLE, IN 47601, (812) 897-5838) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Steering, Suspension, Structure, Latches/locks/linkages, Jul 5, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE FUSE WAS REINSERTED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING, THE PASSENGER SIDE OF THE VEHICLE WOBBLED AND VIBRATED. THE VEHICLE WAS TAKEN TO BILL FLICK FORD (737 NORTH FREEWAY SERVICE RD, HUNTSVILLE, TX) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE VEHICLE WAS REPAIRED. FURTHERMORE, WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE ERRONEOUSLY DISPLAYED, THE INTERIOR DOME LIGHT REMAINED ILLUMINATED, AND THE DOORS WOULD NOT LOCK. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 800. *TR
Steering, Jul 5, 2019
14V286000 THE EXPLORER EXPERIENCES A LOSS OF POWER STEERING ASSIST AT LOW SPEEDS AND ONE TIME AT 55 MILES ON THE FREEWAY.
Steering, Other or unspecified, Jul 5, 2019
TWO ISSUES THE POWER ASSIST FAILED MULTIPLE TIMES WHEN DRIVE AT LOW SPEEDS. THE SECOND IS THE FRONT SUSPENSION FAILED IN 2013 MULTIPLE COMPLAINTS IGNORED BY FORD AND NHTSA. DEALER REFUSED TO FIXED UNDER WARRANTY. THIS TYPE OF VEHICLE HAS RECALLS FOR THESE TWO ISSUES ALL BUT THE BASE MODELS AND FORD REFUSED TO REPAIR MY VEHICLE BOTH ISSUES COST OVER $1000 TO REPAIR.
Steering, Jul 3, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 5 MPH, A GRINDING NOISE WAS HEARD AND THE STEERING WHEEL SEIZED. IN ADDITION, THE "POWER STEERING SERVICE NOW" AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING RACK FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURES AS DESCRIBED IN RECALL 14V2846000 BUT, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. *JS *JS
Steering, Suspension, Jul 1, 2019
THE VEHICLE FELT AS IF THE ALIGNMENT WAS BAD. IT WAS VERY DIFFICULT TO STEER. TURNING WAS PARTICULAR;Y DIFFICULT. IT SOUNDS VERY SIMILAR TO EXACTLY WHAT THE RECALL ON THE TOE LINKS STATED. THE DEALERSHIP SAID THE KNUCKLES WERE BAD AND NEEDED REPLACED AND THAT IT HAPPENS TO EVERY 2013 FORD EXPLORER FOR SOME REASON.
Steering, Jun 28, 2019
VEHICLE HAS 74,200 MILES ON IT. POWER STEERING IS FAILING INTERMITTENTLY. I HAVE BEEN NOTICING THAT UNDER MINOR STEERING MOVEMENTS (LANE CHANGES OR MINOR CURVATURE IN ROAD) I UNDERSTEER DUE TO INTERMITTENT LOSS OF POWER STEERING ASSIST FOR APPROXIMATELY 1 SECOND. WHEN POWER STEERING COMES BACK OVERSTEER AND END UP SWERVING VIGOROUSLY DUE TO ASSIST RETURNING. IT HAS CREATED A DANGEROUS SITUATION MANY TIMES IN THE PAST COUPLE WEEKS CAN EASILY CREATE COMPLETE LOSS OF CONTROL OF VEHICLE AT SPEED.
Steering, Jun 27, 2019
POWER STEERING FAILURE
Steering, Jun 25, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S SPOUSE WAS DRIVING 55 MPH, THE STEERING LOST POWER AND THE TRACTION CONTROL AND STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS CALLED TO THE SCENE DROVE THE VEHICLE, USING MANUAL STEERING, TO ROWE FORD WESTBROOK (800-872-7693, LOCATED AT 91 MAIN ST, WESTBROOK, ME 04092). THE DEALER STATED THAT THE FAILURE WAS A KNOWN, BUT UNCOMMON, ISSUE. THE TECHNICIAN REPLACED THE STEERING GEAR BOX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 105,000.
Steering, Jun 23, 2019
CRANKED UP EXPLORER AND RECEIVED POWER STEERING ASSIST FAULT ABOUT A YEAR AND A HALF AGO. CALLED DEALERSHIP TO CHECK ON RECALL OR SEE WHAT THIS WAS ABOUT. WE WERE TOLD THAT THERE WAS NO RECALL AND BY TURNING THE EXPLORER OFF AND ON AGAIN USUALLY FIXES THE PROBLEM THIS DID AT THAT TIME. THEN IT HAPPENED AGAIN A COUPLE MONTHS LATER AND DID WHAT THEY SAID BECAUSE THEY TOLD US IT WAS NOT COMMUNICATING CORRECTLY. IT HAS NOT HAPPENED AGAIN FOR A WHILE UNTIL TODAY WHEN TRYING TO DO THAT FIVE TIMES IT DID NOT COMMUNICATE BUT THIS TIME IT GAVE THE SAME POWER STEERING ASSIST FAULT AND A SERVICE ADVANCETRAC MESSAGE. LUCKY THIS HAPPENED IN A PARKING LOT AND MY WIFE AND KIDS WERE NOT IN THE CAR. HAD TO HAUL THE VEHICLE OUT OF PARKING LOT TO MY HOUSE FOR THE TIME BEING UNTIL I CAN GET AN ANSWER ON WHAT NEEDS TO BE DONE. I DID SEE THAT THERE WAS A RECALL ON THIS SAME ISSUE A WHILE BACK AFTER DOING SOME RESEARCH. LUCKY FOR ME AND MY FAMILY EVERY TIME THESE ISSUES HAVE POPPED UP THE CAR HAS BEEN STATIONARY.
Steering, Jun 21, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT. IN ADDITION, THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALLAN VIGIL FORD OF FAYETTEVILLE (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770) 461-1151) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Steering, Jun 19, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION AND THE EPS WARNING INDICATOR RANDOMLY ILLUMINATED. SCOTT FORD (17812 VETERANS MEMORIAL HWY, KINGWOOD, WV 26537, (304) 329-3673) WAS URGENTLY NOTIFIED, BUT FAILED TO PROVIDE AN APPOINTMENT. THE CONTACT ORDERED A STEERING RACK AND HAD AN INDEPENDENT MECHANIC REPLACE THE PART, BUT THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND PROVIDED AN UPDATE TO THE CONTROL MODULE. WITHIN TWO BUSINESS DAYS, THE EPS INDICATOR FLASHED AGAIN AND THE STEERING WHEEL SEIZED, WHICH INCREASED THE RISK OF A CRASH. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. ASTORG FORD LINCOLN OF PARKERSBURG (2028 7TH ST, PARKERSBURG, WV 26101, 304-485-8585) WAS NOTIFIED OF THE FAILURE FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES NUMEROUS TIMES, BUT HAD NOT YET PROVIDED A REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Steering, Jun 18, 2019
OUR POWER STEERING WENT OUT ON OUR 2013 FORD EXPLORER WHILE MY HUSBAND WAS DRIVING. LUCKILY HE DIDN'T CRASH THE CAR WHEN IT HAPPENED BECAUSE IT IMMEDIATELY MADE IT DIFFICULT FOR HIM TO USE HIS STEERING. THE STEERING IS COMPLETELY OUT AND NEEDS TO BE FIXED. I CHECKED IF THERE WAS A RECALL AND HIS CAR IS JUST OUTSIDE THE MANUFACTURE DATE FOR THE RECALL THAT WAS DONE IN 2014 ON 2011-2013 FORD EXPLORERS. WE ARE NOW OUT OF POCKET OVER $2000 BECAUSE WE HAVE TO REPLACE THE RACK AND PINION. ALSO, WHEN I CALLED FORD REGARDING THIS PROBLEM I WAS TOLD IF THERE IS A RECALL ON THE PART IN THE FUTURE I WOULD NOT BE REIMBURSED AND SHOULD WAIT TO HAVE IT FIXED UNTIL THERE IS A RECALL.
Steering, Jun 13, 2019
WHILE DRIVING DOWN THE HIGHWAY MY POWER STEERING ASSIST FAILED MAKING MY CAR VERY UNSAFE TO DRIVE.
Steering, Jun 8, 2019
THE POWER STEERING FAILED AS I WAS STARTING TO TURN. I WAS LETTING OFF THE BRAKE AND BARELY PRESSING THE GAS PEDAL AND AS I STARTED TO TURN THE WHEEL, A WARNING MESSAGE POPPED UP STATING THAT THE POWER STEERING ASSIST HAD FAILED. I COULD STILL TURN THE WHEEL (WITH QUITE A BIT OF EFFORT) , SO I COMPLETED MY TURN VERY SLOWLY AND MOVED OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND ON AGAIN AND THE POWER STEERING WORKED AGAIN. AFTER THAT, THE POWER STEERING FAILED 5 TIMES WHILE I WAS BACKING UP. EACH TIME I TURNED ON THE CAR, PUT IT IN REVERSE, THEN AS I WOULD LET OFF THE BRAKE AND JUST TOUCH THE GAS PEDAL AND START TO TURN, THE STEERING WHEEL WOULD SEIZE UP AND THE POWER STEERING ASSIST FAILURE NOTICE WOULD POP UP. TURNING THE CAR OFF AND ON AGAIN WOULD CORRECT THE PROBLEM. BROUGHT IT INTO THE FORD DEALERSHIP AND THIS IS NOT COVERED UNDER WARRANTY OR RECALL.
Steering, Jun 7, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TOWED TO SCAFFIDI AUTO (3733 STANLEY ST, STEVENS POINT, WI 54481, (715) 344-4100) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE REPAIR WOULD COST $2,300. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE WARRANTY PROVIDED COVERAGE UP TO 150,000 MILES. THE FAILURE MILEAGE WAS 150,246.