2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Nov 29, 2018
FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012. THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. UNFORTUNATELY MY CAR IS NOT INCLUDED IN THIS TIMEFRAME BUT I AM CURRENTLY HAVING THIS ISSUE AND HAVE READ MANY OTHER FORD DRIVERS HAVE HAD THE SAME ISSUE BUT FORD DENIES TO FIX VIA RECALL. CAN YOU PLEASE INVESTIGATE AND EXTEND THE RECALL TO OTHER 2013 VEHICLES AS I OWN ONE AND THEY ARE DENYING ME TO FIX MY VEHICLE AND I AM SCARED TO DRIVE AND GET INTO A CAR ACCIDENT.
Steering, Nov 28, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LINDSAY FORD, 11250 VEIRS MILL RD, SILVER SPRING, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. *TT*JB
Steering, Nov 14, 2018
LOSS OF POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING AND MAKING A TURN OFF THE HIGHWAY AND TURNING OUT OF PARKING LOTS. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS AROUND ME
Steering, Nov 13, 2018
PUT THE VEHICLE IN REVERSE TO BACK OUT OF THE DRIVEWAY. POWER STEERING WAS FROZEN, POWER STEERING WARNING LIGHT WAS ON. PULLED BACK INTO DRIVEWAY WITH GREAT DIFFICULTY DUE TO NO STEERING ASSIST OR POWER STEERING. THE NEXT DAY, NO WARNING LIGHT OR PROBLEM. TOOK TO LOCAL GOODYEAR, THEY DUPLICATED THE PROBLEM AFTER RUNNING AND DRIVING IT FOR A FEW HOURS. THERE WAS NO LIGHT OR CODE THAT SHOWED UP FROM PREVIOUS DAY'S ISSUE. ONCE PROBLEM WAS DUPLICATED THEY DETERMINED IT WAS THE RACK N PINION THAT WAS NOT FUNCTIONING PROPERLY. HAD TO REPLACE THE ENTIRE SYSTEM.
Steering, Electrical system, Nov 4, 2018
WHEN TURNING ON THE VEHICLE A SYSTEM ERROR COMES UP 'POWER STEERING ASSIST FAILER' AND 'AUTO TRACTION SYSTEM NEEDS SERVICING'AND MY TRACTION CONTROL AND ABS LIGHTS TINTED IN AS WELL. I'VE TRIED TURNING MY VEHICLE IN AND OFF AGAIN AND EVEN TRYING TO MOVE THE VEHICLE AND I HAVE NO POWER STEERING AT ALL. THERE WAS A FACTORY RECALL FOR MY MAKE AND YEAR MODEL VEHICLE IN 2014 BUT I DO NOT KNOW IF IT WAS CORRECTED AS I LURCHED THE VEHICLE USED FROM A FORD DEALER IN 2017.
Steering, Nov 2, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE ELECTRIC POWER STEERING FAILED AND THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO COME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. KRAPOHL FORD & LINCOLN (1415 EAST PICKARD ROAD, MOUNT PLEASANT, MICHIGAN 48858, (800) 772-5974) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE DEALER DETERMINED THAT THE POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. *DT *JB
Steering, Oct 29, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND BACK ON BUT FAILED TO RESET THE POWER STEERING. COURTESY LINCOLN (4010 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70503, (337) 504-7341) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED HOWEVER, THE CONTACT DECLINED TO DO SO. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,475. *TT *JB
Steering, Oct 27, 2018
STARTED WITH A LOAD GRINDING NOISE WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THIS PROBLEM HAS PROGRESSED TO OCCASIONALLY LOSING POWER STEERING. LIKE THOUSANDS OF OTHERS, THE CURRENT RECALL DOES NOT APPLY TO MY VIN, ONLY MODELS THAT WERE MANUFACTURED JUST A FEW MONTHS PRIOR. THIS DANGEROUS ISSUE WAS NOT REMEDIED ON LATER MODELS (2013, 2014 AND EVEN 2015'S). SHAME ON FORD! THEY MUST BE HELD ACCOUNTABLE AND EXTEND THE CURRENT RECALL OF THEIR FAULTY PART TO LATER EXPLORER MODELS.
Steering, Oct 26, 2018
STEERING FROZE UP AND DIED ON TWO SEPARATE OCCASIONS WHILE BACKING UP FROM A PARKING SPOT. I HAVE SEEN SIMILAR REPORTS JUST LOOKING AT THE LAST FEW DAYS WORTH. SOMETHING NEEDS TO BE DONE IMMEDIATELY. THIS IS A SAFETY ISSUE.
Steering, Oct 22, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING ABILITY SEIZED AND THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING RETURNED TO NORMAL ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER (CURRIE MOTORS FORD OF FRANKFURT, 9423 W LINCOLN HWY, FRANKFURT, IL 60423) ON AUGUST 19, 2018 FOR THE SAME FAILURE, AND THE DEALER UPDATED THE SOFTWARE FOR THE POWER CONTROL MODULE. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. .*DT *JB
Steering, Oct 20, 2018
LOSS OF POWER STEERING. STARTED WITH A LOAD GRINDING NOISE WHEN TURNING THE STEERING WHEEL. WITHIN A COUPLE OF DAYS, THE PROBLEM WORSENED TO THE POINT OF WHILE DRIVING, WE LOST STEERING CONTROL. AN EXTREMELY DANGEROUS SITUATION. THE CURRENT RECALL OF THIS EXACT ISSUE APPARENTLY DOES NOT APPLY TO OUR VIN NUMBER. THERE ARE THOUSANDS OF OTHERS WITH THE SAME ISSUE. THE RECALL MUST BE EXPANDED TO INCLUDE MORE VIN NUMBERS. HELP!
Steering, Oct 18, 2018
WHILE ATTEMPTING TO TURN FROM PARKING SPOTS THE POWER STEERING ASSIST FAULT WARNING CAME ON. LOST ALL POWER STEERING.THE DEALERSHIP SAID ITS THE EPAS, ELECTRIC POWER ASSISTED STEERING.
Steering, Oct 15, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING ABILITY BECAME DIFFICULT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT NOTICED THE FAILURE APPROXIMATELY A MONTH AND A HALF AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-50964197. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. *DT CONSUMER STATED REPAIR WAS DONE. UPDATED 11/30/18 *JB *TT*JB
Steering, Oct 10, 2018
FORD ANNOUNCED A POWER STEERING ASSIST FAULT RECALL ON CERTAIN 2011-2013 FORD EXPLORER VEHICLES. MY 2013 HAD THE STEERING ASSIST FAULT GO OUT WHILE DRIVING TO WORK AND WHEN SEARCHING UNDER MY VIN, NO RECALL... TOOK IT TO THE DEALER FOR THEM TO TELL ME THEY'VE NEVER HEARD OF SUCH RECALL AND THAT IT'S GOING TO COST $2,200 TO FIX. I'M AFRAID TO DRIVE THE VEHICLE CONSIDERING THE ISSUE AND IT BLOWS MY MIND THAT THE SAME EXACT ISSUE CAN OCCUR ON A VEHICLE THAT HAS A RECALL ISSUED AND MY PARTICULAR VEHICLE DOESN'T APPLY.
Steering, Sep 27, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE STEERING WHEEL WAS UNABLE TO TURN IN EITHER DIRECTION. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (877) 476-8261) WAS UNABLE TO DUPLICATE THE FAILURE OR PRODUCE A DIAGNOSTIC TROUBLE CODE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Steering, Sep 26, 2018
LOSS OF POWER STEERING BOTH WHEN IN MOTON ON A STREET (TWICE)AND WHEN FIRST TURNING ON IGNITION IN DRIVEWAY. OCCURED THREE TIMES IN ONE WEEK.
Steering, Sep 25, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH, THE STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15367203. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT UPDATED 12/18/18*JB
Steering, Sep 24, 2018
DRIVING VEHICLE STEERING WHEEL STARTED MAKING SCRATCHING NOISE WHEN TURNING WHEEL. EVERY TIME WHEEL IS TURNED EITHER RIGHT OR LEFT IT MAKES SAME NOISE.
Steering, Sep 13, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING HIGHWAY SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO CONTROL. THE CONTACT STATED THAT ALL POWER STEERING ABILITY WAS LOST. THE DRIVER WAS ABLE TO CONTROL THE STEERING WHEEL WITH FORCE AND COASTED THE VEHICLE TO A SAFE LOCATION. THE VEHICLE WAS TOWED TO CROSSROADS FORD (2333 WALNUT STREET, CARY, NORTH CAROLINA, 27518, (919) 335-4612) WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY GEAR (PART NUMBER: DB5V3504NE) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Steering, Sep 12, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE PULLING OUT OF A PARKING SPACE, THE VEHICLE LOST STEERING ABILITY AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,700.
Steering, Sep 11, 2018
I WAS DRIVING ONE DAY IN 8/2018 AND I BEGAN HEARING THIS CLICKING SOUND AND THEN MY STEERING WHEEL BECAME HARD TO TURN IF I WAS AT A LOW RATE OR SPEED. I TRIED BACKING OUT OF MY DRIVE WAY AND MY STEERING WHEEL JUST LOCKED. I WAS ABLE TO GET THE DEALERSHIP TO HAVE A DIAGNOSTIC DONE THAT COST $130.00 TO BE TOLD THAT MY CAR NEED A POWER STEERING RACK AND MY ESTIMATE WAS FOR $2500.00. MY TOTAL CAME TO $2424.05 AFTER I ALSO NEED A BATTERY. THE COST FOR THIS PART IS CRAZY $1564.92. THIS PROBLEM SHOWS THAT THEY RECALLED IT BEFORE AND NOW THEY DON'T WANT TO ACKNOWLEDGE IT FOR MY CAR. IT A 2013 FORD EXPLORER AND I HAVE SEEN SEVERAL COMPLAITS WITH THE EXACT SAME ISSUE.
Steering, Sep 11, 2018
HAD PROBLEMS WITH POWER STEERING NOT WORKING OVER SEVERAL YEARS (VERY INTERMITTENT, MAYBE 1-2 TIMES/YR). RESTARTING THE VEHICLE TYPICALLY FIXED THE PROBLEM. POWER STEERING WENT OUT AGAIN PERMANENTLY AT 125K MILES (AFTER GOING OUT TWICE THE DAY BEFORE). THIS PROBLEM ONLY OCCURRED ON VEHICLE STARTUP (IE. NEVER HAPPENED WHILE THE VEHICLE WAS IN MOTION). SAW ISSUES WITH OTHER FORD EXPLORERS HAVING THE SAME ISSUE; HOWEVER, MY PARTICULAR VEHICLE WAS NOT COVERED.
Steering, Aug 27, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CONTROL MODULE WAS FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Steering, Aug 21, 2018
LOSS OF POWER STEERING. WHILE DRIVING ON THE HIGHWAY THE SERVICE POWER STEERING AND TRACTION CONTROL LIGHTS CAME ON AT THE SAME TIME. THE STEERING WHEEL LOCKED UP AND MANUAL STEERING WAS NOT POSSIBLE. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. I BELIEVE THIS SHOULD FALL UNDER THE POWER STEERING RECALL.
Steering, Aug 20, 2018
I STARTED THE VEHICLE, PUT IT IN REVERSE, I DID NOT MOVE THE VEHICLE ONLY ENGAGED THE TRANSMISSION TO REVERSE AT THAT TIME A CHIME WENT OFF AND THE VEHICLE NOTIFIED ME THAT THERE WAS A POWER STEERING ASSIST DEFAULT.I TURNED OFF THE VEHICLE. WENT INSIDE TO LOOK ON INTERNET TO SEE POSSIBLY WHAT THE PROBLEM WAS. THERE IS A RECALL FROM FORD FOR THIS EXACT PROBLEM, HOWEVER MY VEHICLES VIN NUMBER DOES NOT MATCH THE RECALLED VEHICLES SUNRISE FORD FORT PIERCE FL STATED THEY PROBABLY COULD NOT FIND THE ERROR UNTIL IT HAPPENS AGAIN. I CAN ONLY HOPE THAT THIS DOES NOT HAPPEN WHILE I AM DRIVING