2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Apr 27, 2018
THE RACK AND PINION STEERING GEAR FAILED. I WAS NOT DRIVING AT THE TIME. THERE IS A RECALL ON 2011 TO 2013 FORD EXPLORERS FOR THIS ISSUE, HOWEVER THE RECALL WAS FOR 2011-2013 MODELS BUILD THROUGH 2/28/12. CLEARLY THIS ISSUE WAS NOT RESOLVED IN FUTURE MODELS. MY VEHICLE'S STEERING FAILED AT 43,000 MILES.
Steering, Apr 26, 2018
I HAD THE SAME POWER STEERING ISSUE THE OTHER 150+ PEOPLE HAVE POSTED. FORD RECALL -14S06, NHTSA RECALL - 14V-286. FORD IS 100% AWARE OF THIS AND THEIR OFFICIAL STANCE IS THEY WILL NOT TAKE ANY ACTION UNLESS THE NHTSB DIRECTS THEM TO. MY GOAL OF REPORTING THIS INFORMATION IS TO HOPEFULLY HAVE AN INVESTIGATION OPENED. I TRULY HOPE IT DOES NOT TAKE A SERIOUS ACCIDENT OR DEATH FOR THIS TO GET THE PROPER ATTENTION IT DESERVES. I DON'T BLAME NHTSB ON THIS AS I'M SURE LIKE MANY ORGANIZATIONS THEY ARE FOCUSED ON THE URGENT TOP ISSUES. I'VE DRIVEN A NUMBER OF VEHICLES AND WHILE THERE HAVE BEEN FAILURES THAT HAVE BEEN FRUSTRATING, THIS IS THE FIRST TIME I HAD SOMETHING HAPPEN WHERE I WAS TRULY CONCERNED ABOUT SAFETY. THERE WERE NO WARNING LIGHTS OR SOUNDS TILL ROUGHLY AN HOUR OR 70 MILES AFTER I HAD BEEN DRIVING AND DEALING WITH THE ISSUE. THIS IS IN DIRECT CONTRACTION TO FORDS STANCE THAT DRIVERS ARE NOTIFIED. EVEN WITH THAT CONCENTRATED EFFORT I WAS NOT ABLE TO STAY IN MY LANE. IT WAS NOT POSSIBLE TO KEEP THE VEHICLE IN A STRAIGHT LINE ON THE FREEWAY. AS MY VEHICLE WOULD START TO DRIFT OUT OF A STRAIGHT LINE I WOULD MAKE A MINOR CORRECTION, THE VEHICLE WOULD CONTINUE TO DRIFT, SO I MADE AN INCREASED CORRECTION, THEN THE VEHICLE WOULD HAVE A DELAYED RESPONSE TO MY INPUTS WHICH CAUSED OVER CORRECTION AND REQUIRED ME TO COUNTER CORRECT IN AN EFFORT TO STAY IN MY LANE. THE ISSUE IN MOST CASES APPEARS WITHIN 59,000 TO 73,000 MILES. AS 2013+ EXPLORERS HIT THIS MILEAGE THE NUMBER OF DANGEROUS SITUATIONS WILL INCREASE. THERE HAVE BEEN OVER 30 REPORTED INSTANCES IN JUST THE LAST 4 MONTHS ALONE NOT COUNTING OTHER MODEL YEARS. THIS DOESN'T TAKE INTO ACCOUNT PEOPLE NOT REPORTING SINCE THE VEHICLE IS OUT OF WARRANTY. IN TOTAL THERE HAVE BEEN OVER 150 REPORTS AND THAT DOESN'T INCLUDE THE EARLY POPULATION OF 2013 VEHICLES THAT WAS INCLUDED IN THE RECALL.
Steering, Apr 23, 2018
ELECTRIC POWER STEERING (EPAS) COMPLETELY FAILED AGAIN. THIS TIME I DROVE THROUGH DEEP WATER OVER THE ROADWAY (16" DEEP). A DAY LATER A NOISE (LIKE AN UN-LUBRICATED ROLLER BEARING TURNING) COULD BE HEARD EVERY TIME THE STEERING WHEEL WAS TURNED SUBSTANTIALLY (LIKE WHEN PARKING). AFTER 4-DAYS THE STEERING SYSTEM, ACCUTRAK, AND STEERING FAILURE MESSAGES CAME ON THE INFORMATION SCREEN WHILE DRIVING, BUT I WAS STILL ABLE TO DRIVE WITHOUT EFFORT. I WAS ABLE TO DRIVE TO MY DESTINATION, BUT WHEN I SWITCHED OFF THE VEHICLE AND RESTARTED IT, THE POWER STEERING WAS TOTALLY DEAD! IT REQUIRED SUPERMAN STRENGTH TO TURN WHEEL AND DRIVE. THOSE ARE THE FACTS. MY OPINION IS THAT FORD'S EPAS STEERING SYSTEM IS TERRIBLY DESIGNED, AND DANGEROUS! WHEN AN EPAS FAILS, IT SHOULD NOT BE MONUMENTOUSLY HARDER TO STEER THAN A FAILED HYDRAULIC POWER STEERING SYSTEM!!! (YOU CAN DRIVE OLDER CARS WITH FAILED HYDRAULIC POWER STEERING FOREVER!) I AM VERY AMAZED THAT MORE PEOPLE ARE NOT DEAD BECAUSE OF THIS DEFECTIVE SYSTEM.
Steering, Apr 12, 2018
STEERING HARD WITH GRINDING NOISE. PARKED VEHICLE. UPON NEXT ATTEMPT TO DRIVE POWER STEERING DID NOT WORK UNTIL HEAVY FORCE TO TURN WHEEL. WAS ABLE TO DRIVE VEHICLE WHICH HAD LOUD GRINDING NOISE WHEN TURNING LOW SPEED BUT AFTER STOP NO POWER ASSIST WORKED.
Steering, Apr 5, 2018
2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD *TR
Steering, Apr 4, 2018
WHILE DRIVING ON THE FREEWAY AND CHANGING LANES TO THE RIGHT, THE STEERING LOCKED UP AND CAUSED THE CAR TO GO OFF RIGHT SIDE OF FREEWAY. LUCKILY I WAS HEADING IN A REALATIVELY SAFE DIRECTION. I HAD THE CAR TOWED TO THE NEAREST FORD DEALER AND THEY SAID THE ELECTRONIC STEERING MODULE HAD LOST ITS POSITION AND FAILED. THEY ALSO TOLD ME THIS IS A KNOWN PROBLEM AND FORD MAY COVER REPAIR. HOWEVER THEY DID NOT. THIS VIN IS OUTSIDE OF THE CURRENT RECALL PERIOD FOR THE SAME ISSUE.
Steering, Mar 28, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. IT WAS UNKNOWN IF THERE WERE ANY WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DAVE LITTLETON FORD DEALER (1098 US-169, SMITHVILLE, MO 64089) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 82,419. THE VIN WAS NOT PROVIDED.
Steering, Mar 23, 2018
ELECTRIC POWER STEERING FAILURE . WHILE DRIVE THE POWER STEERING FAILED AND WAS ALMOST IMPOSSIBLE TO CONTROL
Steering, Mar 23, 2018
2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE VIN NOT LISTED UNDER POWER STEERING CONTROL MODULE RECALL NOTICE. CONSUMER HAS PREVIOUS COMPLAINT ON ANOTHER VEHICLE IN ARTEMIS. *SMD THE CONSUMER STATED THE STEERING WOULD NOT ALWAYS FUNCTION ON INITIAL START UP. THE CONSUMER WAS ADVISED THAT THERE WAS A STEERING RECALL, BUT THE VEHICLE'S VIN WAS NOT INCLUDED. *JS
Steering, Structure, Latches/locks/linkages, Mar 22, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE STEERING ABILITY RETURNED TO NORMAL THE NEXT DAY. FOUR DAYS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN AGAIN. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS IDLING, THE CONTACT EXITED THE VEHICLE AND THE DOOR LOCKS MALFUNCTIONED. THE CONTACT BECAME LOCKED OUT OF THE VEHICLE. THE VEHICLE WAS CURRENTLY AT CHAPMAN AUTO STORE (6744 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 646-2000), BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Steering, Mar 20, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (BONDY'S FORD LINCOLN, 3615 ROSS CLARK CIR, DOTHAN, AL 36303, (877) 858-3522) WHERE IT WAS DIAGNOSED THAT A NUT BECAME DISCONNECTED. THE DEALER REPLACED THE PART AND INSPECTED THE STEERING AREA. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 43,517. *TT
Steering, Mar 15, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE DEFAULT STEERING WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,157.
Steering, Mar 9, 2018
STEERING GOT REALLY HARD WHILE DRIVING, COULD BARELY TURN THE WHEEL. FELT LIKE I DIDN'T HAVE POWER STEERING. DID IT SEVERAL TIMES ON WAY HOME TRYING TO TURN. NEXT MORNING STEERING WHEEL WAS COMPLETELY LOCKED. CALLED A TOW TRUCK AND DELIVERED TO FORD DEALER. THEY SAID THE STEERING RACK (POWER ASSISTED) IS DEFECTIVE AND WILL NEED TO BE REPLACED. I TOLD DEALER THIS WAS EXTREMELY DANGEROUS, AND THAT I WANTED THE DEFECTIVE PART BACK.
Steering, Mar 8, 2018
SAME PROBLEM THAT HUNDREDS OF OTHER FORD OWNERS HAVE COMPLAINED ABOUT, THE POWER STEERING STOPS WORKING, STEERING WHEEL LOCKS UP, THE WARNING POWER STEERING FAULT LIGHT COMES ON. HAD CHECKED AT CLASIC FORD IN SMITHFIELD, NC SAID THERE WERE 99 FAULK CODES LISTING THAT THERE WAS A LOSS OF MOTOR POSITION SENSOR SIGNAL, WHICH MENT THAT THE STEERING RACK ASSEMBLY HAD TO BE REPLACED. THE VERY SAME PROBLEM THAT THE 14S06 FORD RECALL IS FOR, BUT THIS VEHICLE WAS BUILT AFTER THE APPROVED DATES ,BUILT AT THE SAME PLANT CHICAGO, FORD DOES NOT CARE ENOUGH ABOUT THEIR CUSTOMER SAFETY THEY JUST WANT YOUR DOLLARS. DEALSHIP SAYS IT WILL COST $2500.00 TO FIX. VEHICLE ONLY HAS 59,000 MILES.
Steering, Mar 6, 2018
WHILE DRIVING ON THE HIGHWAY MY STEERING STARTED TO STIFFEN. I HAD TROUBLE TURNING AND CORRECTING MY STEERING. THERE IS A RECALL SPECIFICALLY FOR THIS ISSUE BUT MY TRUCK IS NOT COVERED. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED IMMEDIATELY.
Steering, Mar 2, 2018
AFTER STARTING I NOTICED THE STEERING VERY HARD TO TURN. ALMOST LIKE IT HAD LOST POWER STEERING. WHEN TURNING, AT FIRST IT IS HARD TO TURN, THEN BECOMES EASY AND THEN GOES BACK TO BEING HARD TO TURN. CALL MY LOCAL DEALERSHIP AND WA STOOD SOME 2013 MODEL YEARS ARE COVERED AND SOME NOT. IF NOT COVERED, THE COST TO REPLACE THE ELECTRONIC MODULE WOULD $1,800.00. VERY VERY DANGEROUS TO DRIVE. HOW CAN SOME MODEL YEAR 2013 BE COVERED ON A RECALL AND OTHERS NOT>
Steering, Mar 1, 2018
SHORTLY AFTER MERGING ONTO THE HIGHWAY I STARTED TO FEEL RESISTANCE IN THE STEERING WHEEL. THE STEERING WHEEL WAS "STICKING". WHEN I ATTEMPTED TO MAKE SLIGHT ADJUSTMENTS TO THE STEERING WHEEL IS FELT AS IF IT STICK, THEN BREAK FREE. IT FELT LIKE I LOST FINE CONTROL OF MY STEERING. I GOT OFF THE HIGHWAY AND WHILE DRIVING AT SLOWER SPEED I FELT THE SAME SENSATION. I COULD ALSO HEAR WHAT SOUNDED LIKE GRINDING NOISE WHEN TURN THE WHEEL BOTH LEFT AND RIGHT. THE PROBLEM ALSO GENERATED ALOUD GRINGING NOISE. I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT E STEERING RACK WAS FAILING AND WOULD NEED TO BE REPLACED AT A COST OF $1900. THE VEHICLE IS 2013 FORD EXPLORER WITH 72,000 MILES. I DISCOVERED THAT THERE WAS A RECALL FOR THIS PROBLEM ON MY MAKE AND MODEL YEAR BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL.
Steering, Seats, Fuel/propulsion system, Feb 24, 2018
DOOR PANELS OUT OF LINE. RPMS DROP TO 0 WHILE SITTING, CARBON MONOXIDE, FRONT END NOISE, SEAT BROKE, BACK VENTS POURED WATER IN, TRANSMISSION SLIPPING BLINKER SWITCH REPLACED, MODULAR REPLACED, BACK UP CAMERA SYSTEM REPLACED. FRONT END WORKED ON MORE THAN 7 TIMES.
Steering, Feb 19, 2018
TAKATA RECALL MY POWER STEERING SYSTEM ERROR HAS POPPED UP 2 TIMES NOW TO WHERE I AM UNABLE TO STEER MY CAR. THIS TOOK PLACE RIGHT AFTER I TURNED MY CAR ON AND STARTED DRIVING AWAY. I WAS LUCKILY IN A PARKING LOT WHEN IT TOOK PLACE SO I STOPPED PUT MY CAR IN PARK TURNED MY CAR OFF AND BACK ON AGAIN. I HAVE TALKED TO AN AUTO MECHANIC AND HE HAS INFORMED ME THAT IT IS THE SENSOR THAT IS MALFUNCTIONING. THIS IS SO DANGEROUS AND I HAVE ONLY HAD THIS CAR FOR 2 YEARS NOW. THIS COULD PUT ME AND MY FAMILY IN EXTREME DANGER!!!
Steering, Feb 14, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND TRAC WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT CALLED TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, (877) 359-7182) AND WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Steering, Electrical system, Feb 13, 2018
SO, IT WAS -17 DEGREES THE OTHER DAY IN MINNESOTA AND WE PACKED OUR CAR TO LEAVE TOWN. WENT TO START THE VEHICLE AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. ALONG WITH SERVICE ADV. TRAC FAILURE AND TERRAIN MANAGEMENT SYSTEM FAULT. THIS IS NOT THE FIRST TIME IT HAS HAPPENED, IT HAS HAPPENED THREE OR FOUR TIMES. EXCEPT USUALLY WE CAN SHUT THE CAR OFF AND THEN RESTART IT AND "WALLA" IT WORKS FINE. EXCEPT THIS TIME:( (SAD FACE)! I WAS A LITTLE WORRIED ABOUT DRIVING IT TO THE FORD DEALER IN ORDER TO HAVE IT CHECKED OUT HOWEVER LIFE GOES ON (I'M EX MILITARY). THE WIFE DROVE THE F350 I DROVE THE EXPLORER. WE "FIST BUMPED" SHE WISHED ME LUCK AND WE DROVE 12 MILES WITHOUT KILLING ANYONE. YIPPEE . $47.48 LATER THEY TOLD ME THE COMPUTER IS READING BLA BLA BLA.. DOLLAR SIGNS ARE GOING THROUGH MY HEAD. ($1910.42) IS THE ESTIMATE. HMMM... IM THINKING MAYBE THERE IS A RECALL ON THIS. I FOUND THE RECALL!!! SO I THOUGHT! MY CAR WAS A FEW MONTHS TO NEW??? (WHAT THE) WELL, THAT DOESN'T MAKE SENSE OR (CENTS) (IT DOES FOR FORD) I CONTACT THE NHTSA AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE SO I DONT HAVE TO PAY FOR THIS OUT OF MY POCKET. I EXPLAINED THE PROBLEM TO THE FORD CONSUMER AND TOLD HER THAT WE NEED TO DRIVE THIS CAR IF FORD CANT RESOLVE THE ISSUE. THE GIRL ON THE OTHER END BLESS HER HEART, TOLD ME WE WILL JUST HAVE TO DRIVE IT THE WAY IT IS. WHAT??? I DON"T THINK SHE UNDERSTOOD THE PROBLEM AT HAND! WHAT IF THE STEERING KICKS IN AT 60 MILES AN HOUR? (UMM NOT GOOD)!!! IM HOPING FORD READS THIS BLOG AND UNDERSTANDS THE PROBLEM. PLEASE GIVE ME STRENGTH TO DRIVE THIS CAR AND THE REFLEXES IT MAY TAKE TO AVOID AN ACCIDENT. THANKS FOR NOTHING AT THE MOMENT FORD. I DO BELIEVE IN YOU!!
Steering, Feb 12, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE HAD TO BE TURNED OFF TO RESET THE WARNING INDICATOR. THE VEHICLE WAS TAKEN TO THE DEALER (PARK RAPIDS FORD, 1205 PARK AVE S, PARK RAPIDS, MN 56470) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Steering, Jan 30, 2018
DEADLY CONSEQUENCE INVOLVING POWER STEERING IN FORD EXPLORERS. THIS IS A "KNOWN ISSUE" THAT FORD CONTINUES TO HAVE ISSUES WITH. THE STEERING GOES OUT UNEXPECTEDLY, MAKES AWFUL NOISES AND MAKES IT HARD TO TURN. FORD HAD A RECALL ON THIS BUT MANY FOLKS CONTINUE TO HAVE ISSUES WITH POWER STEERING GOING OUT WHICH COULD LEAD TO SERIOUS EVENTS AND/OR TRAGEDY ON HIGHWAYS. FORD CUSTOMER SERVICE IS TRAINED TO TELL CUSTOMERS THAT ITS THEIR RESPONSIBILITY TO PAY THE $2,000 TO FIX IT. I AM FULLY CAPABLE AND OK WITH PAYING FOR CAR REPAIRS FROM WEAR AND TEAR BUT I DONT THINK POWER STEERING GOING OUT IN THOUSANDS OF CARS, MANY WITH MILES WELL BELOW 60,000 SHOULD HAVE THIS PROBLEM! FORD KEEPS HAVING TO UPGRADE THEIR SYSTEMS AND SOFTWARE BECAUSE THIS PART IS PROBLEMATIC. AT LEAST THEY COULD OFFER TO PAY FOR THE PART OR LABOR BUT IT IS EASIER FOR THEM TO HAVE THE NHTSA FORCE THEM TO DO IT THAN TO DO IT VOLUNTARILY. THUS, THEIR CUSTOMERS ARE LEFT HOLDING THE BAG. DISAPPOINTING.
Steering, Jan 23, 2018
ELECTRIC ASSIST STEERING HAS STARTED TO FAIL. THIS CAUSES PERIODIC, SUDDEN LOSS OF STEERING ASSIST. WITHOUT ASSIST, THE STEERING IN VERY DIFFICULT TO MANAGE AND REPRESENTS A SAFETY ISSUE. THERE IS A RECALL, BUT FORD CLAIMS ALL PROBLEMS ASSOCIATED WITH THE RECALL WERE FIXED A FEW MONTHS PRIOR TO OUR BUILD DATE. APPARENTLY NOT. NOW THEY WANT 10% OF THE VALUE OF THE CAR FOR REPAIR.
Steering, Jan 23, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING COLUMN REQUIRED EXCESSIVE EFFORT TO OPERATE NORMALLY AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. BARTON FORD (1600 N MAIN ST, SUFFOLK, VA) DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) DUE TO THE MANUFACTURED DATE OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.