2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Jan 21, 2018
AFTER NORMAL STARTUP OF THE VEHICLE, POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGES APPEARED ON THE INFO CENTER ON THE LEFT OF THE INSTRUMENT CLUSTER. TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT WERE BOTH ILLUMINATED. THE VEHICLE HAD NO POWER STEERING. IT WAS VERY DIFFICULT TO STEER HOWEVER THE PARKING LOT WAS SNOW COVERED MAKING IT SOMEWHAT EASIER. DRIVER WAS VERY STRONG AND ATHLETICALLY FIT SO THE DRIVER WAS ABLE TO MANEUVER IT THE 8 MILES TO THEIR RESIDENCE. CALLED THE DEALER, DEALER STATED THERE WAS A RECALL FOR THIS ISSUE BUT MY VEHICLE BUILD DATE WAS NOT WITHIN THE RANGE OF THE RECALL BUILD DATES, SO NO ASSISTANCE WAS OFFERED IN TERMS OF A RECALL. DEALER FURTHERMORE MADE THE REPAIRS TO THE VEHICLE WITH A GENUINE FORD PART PURCHASED BY THE OWNER, BUT INSTALLED BY THE DEALER SERVICE CENTER.
Steering, Jan 16, 2018
POWER STEERING TO THIS VEHICLE SUDDENLY STOPPED. DASHBOARD LIT UP WITH A CAR AND SQUIGGLY LINE SIGNAL, INDICATING "SERVICE ADVANCE TRACK". PROBLEM IS, IF I WERE DRIVING ANY FASTER, I CLEARLY WOULD HAVE BEEN IN AN ACCIDENT! THANKFULLY, I JUST PULLED ONTO MY STREET SO MY MPH WAS 10. ADDITIONALLY, I HAD THE VEHICLE TOWED TO MIDAS (MY LOCAL SERVICER), ONLY TO RECEIVE A CALL THAT MY VEHICLE COULD ONLY BE SERVICED BY FORD DEALER DUE TO IT BEING THE "ELECTRIC POWER STEERING". I CONTACTED MY LOCAL FORD SERVICER, WHO COUNTERED ME WITH A $110 JUST LOOK AT MY VEHICLE FEE, WHICH WILL THEN BE ADDED TO WHAT EVER GOD KNOWS WHAT THEY ARE GOING TO CHARGE ME FEE. IF THIS MATTER IS ELECTRICAL IN NATURE, FORD DEFINITELY HAVE SOME EXPLAINING TO DO.
Steering, Jan 16, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE EPS FAILED TO FUNCTION WITHOUT WARNING AND CAUSED THE STEERING WHEEL TO TIGHTEN AND BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THREE DEALERS (BELK FORD, (800) 696-4661), (HALLMARK FORD, (662) 563-7684), AND (METRO FORD, (662) 841-1000) WERE CALLED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL FOR THE EPS. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE EPS RECALL AND PROVIDED NO SOLUTION. THE CONTACT WAS EXPECTED TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 12, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED FUTURE FORD OF SACRAMENTO AT (916) 547-2285 (4625 MADISON AVE, SACRAMENTO, CA 95841) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.
Steering, Jan 10, 2018
POWER STEERING RANDOMLY GOES OUT LOCKING STEERING WHEEL. HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR, EACH TIME HAS BEEN WHEN I'VE STARTED THE SUV AND ATTEMPTED TO TURN THE STEERING WHEEL, IT LOCKS AND DISPLAYS INDICATION LIGHT. TURNING OFF THE VEHICLE AND RESTARTING ALLOWS IT TO WORK PROPERLY AGAIN. LAST TIME IN DEC. 2017 IT LOCKED AS I WAS BACKING UP. USUALLY HAS ONLY OCCURRED WHILE VEHICLE IS PARKED AND I HAVEN'T ALREADY BEEN IN MOTION.
Steering, Jan 9, 2018
AFTER TURNING ON MY 2013 FORD EXPLORER AFTER BEING STATIONARY THE POWER STEERING ASSIST FAULT WARNING LIGHT CAME ON MAKING THE CAR HARD TO STEER. AFTER BRINGING IT TO MY LOCAL FORD DEALER, THEY INFORMED ME THAT MY VEHICLE WAS NOT UNDER THE SPECIFIC RECALL AS THE OTHER 2013 FORD EXPLORERS FROM 2014, ALTHOUGH IT IS EXPERIENCING THE SAME ISSUE.
Steering, Jan 9, 2018
POWER STEERING WENT OUT SEVERAL TIMES WHILE DRIVING VEHICLE. ALL INCIDENCES HAPPENED WHILE THE VEHICLE WAS IN MOTION. FIRST WENT OUT WHILE IN REVERSE IN NOV OF 2017. COULD NOT STEER CAR. BRAKES APPLIED TO PREVENT HITTING A STATIONARY OBSTACLE. WAS IN A PARKING LOT. TURNED OFF. POWER STEERING ONCE AGAIN RESUMED. LATER DATE OF DECEMBER 2017 VEHICLE LOST STEERING IN TWO MORE INCIDENTS. BRAKE BEFORE HITTING OTHER VEHICLES PREVENTED CRASH. AFRAID TO DRIVE VEHICLE, USING ANOTHER. VEHICLE HAS APPROXIMATELY 59K MILES. TOOK VEHICLE TO FORD DEALERSHIP FOR INSPECTION. INSPECTION SHOWS POWER STEERING ASSIST FAILURE. RECOMMENDED TO REPORT TO FORD. VEHICLE NEEDS POWER STEERING GEAR ASSEMBLY. 2012 RECALL SHOWS THE SAME HAZARDOUS ISSUE. JANUARY 2018 SUBMITTED CLAIM TO FORD. DEALERSHIP ORDERING STEERING GEAR ASSEMBLY. CONTACTED FORD TO ASSIST WITH FINANCIAL END OF CLAIM. FORD RECALLED 2011-2012 VEHICLES WITH SAME PROBLEM. REQUEST ASSISTANCE WITH REPAIR AND FINANCIAL ASPECT. OWNER AFRAID TO DRIVE VEHICLE, FEELS THAT IT COULD GO OUT AT ANY TIME. GOING IN TO VICTOR FORD FOR THE REPAIR WILL SAVE RECEIPTS FOR FURTHER FORD INVESTIGATION AND RECALL.
Steering, Jan 9, 2018
ON TWO SEPARATE OCCASIONS WHILE IN PARK...THANK GOODNESS.. MY STEERING WHEEL LOCKED UP WHERE I COULD NOT TURN THE WHEEL RIGHT OR LEFT, OR JUST SLIGHTLY BECAUSE THE STEERING WHEEL WAS TO HARD TO TURN. THE THIRD OCCASION WAS WHILE DRIVING, VEHICLE IN MOTION, AND ALL OF A SUDDEN THE STEERING LOCKED UP AGAIN...LUCKILY I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE AND THAT SEEM TO FIX THE ISSUE. TO ME THIS ISSUE SEEMS TO BE A MANUFACTURE DEFECT AND NOT A SIMPLY WEAR AND TEAR OF THE VEHICLE. I WILL BE GETTING THIS ISSUE FIXED SOON, AS NOT TO CAUSE AN ACCIDENT, HOWEVER I STRONGLY RECOMMEND THIS ISSUE BE LOOK INTO FOR THE MOST IMPORTANT REASON OUR SAFETY, BUT I ALSO DON'T THINK THAT WE THE CONSUMER SHOULD BE PAYING FOR FAULTY PRODUCTS BECAUSE SOMETHING WITH THE MANUFACTURE WAS NOT DONE RIGHT OR WAS NOT INSPECTED FURTHER. FIRST INCIDENT HAPPEN AROUND MAY OF 2017 TO CURRENT. *BF THE CONSUMER REQUESTED AN EXPLANATION AS TO WHY THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*JS *TR
Steering, Jan 4, 2018
ON DEC 27, 2017, I STARTED MY CAR & RECEIVED THE POWER STEERING ASSIST FAULT MESSAGE ON MY DASHBOARD & WAS UNABLE TO MOVE MY CAR. I WAS PARKED IN MY WORK PARKING LOT. I HAD MY CAR TOWED TO LITHIA FORD IN GRAND FORKS, ND & WAS TOLD BY MY FORD SERVICE DEPARTMENT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THEY STATED IT IS PART OF THE STEERING COLUMN AND THE STEERING COLUMN WOULD NOT WORK WITHOUT REPLACING THE PSCM. MY FORD PROTECT WARRANTY DID NOT COVER THE ISSUE AND MY 2013 FORD EXPLORER FALLS OUTSIDE OF THE MANUFACTURING DATES OF THE RECALL 14S06 (14V286000 STEERING: ELECTRIC POWER ASSIST SYSTEM), AS TOLD TO ME BY FORD MOTOR COMPANY. I HAVE TRIED, ALONG WITH THE SERVICE MANAGER AT LITHIA FORD, TO GET FORD MOTOR COMPANY TO GET MY CAR INCLUDED IN THIS RECALL AS IT EXPERIENCED THE SAME ISSUE. AS OF JAN 4, 2018, FORD MOTOR COMPANY STATED THEY CAN'T HELP ME SINCE I ALREADY GOT BY CAR FIXED.
Steering, Dec 16, 2017
POWER STEERING ASSIST FAULT! FORD HAS RECALLED SOME OF THESE FOR THIS REASON BUT REFUSE TO ACCEPT MINE IN THEIR RECALL . IT MAKES IT VIRTUALLY IMPOSSIBLE TO STEER WHEN IT FAILS.LUCKILY I WAS IN A DEPARTMENT STORE PARKING LOT. I HAVE A 2013 WITH 66,000 MILES ON IT.
Steering, Nov 24, 2017
STEERING RACK FAILED. SIGNALED POWER STEERING WARNING LIGHT, ADVANCE TRAC FAIL, REVERSE CAMERA ON WHILE GOING FORWARD. TOOK TO FORD DEALER WHO SAID STEERING RACK NEEDS REPLACED FOR $1935.26 PLUS TAX.
Steering, Nov 14, 2017
WITH NO WARNING AT ALL, OUR POWER STEERING COMPLETELY WENT OUT WHILE DRIVING THE VEHICLE. THIS IS SIMILAR TO THE RECALL OF OTHER 2013 FORD EXPLORERS FOR THE IDENTICAL ISSUE OF SUDDEN LOSS OF POWER STEERING . OUR VEHICLE DOES NOT FALL UNDER THE RECALL ACCORDING TO FORD HOWEVER THIS IS A HUGE SAFETY ISSUE FOR POWER STEERING TO GO OUT WITH NO WARNING OR INDICATION.
Steering, Nov 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IN REVERSE, IT EXPERIENCED A LOSS OF STEERING FUNCTION AND REQUIRED EXCESSIVE FORCE TO TURN. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL BERGSTROM FORD OF OSHKOSH DEALER (3355 JACKSON ST, OSHKOSH, WI) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 13488512. THE CONTACT WAS DENIED ASSISTANCE FOR THE REPAIR BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Steering, Nov 9, 2017
VEHICLE POWER STEERING RANDOMLY GOES OUT. FORD HAS OPEN RECALL ON VERY ISSUE HAVING WITH VEHICLE. RECALL INCLUDES MY VEHICLE MODEL, MAKE AND YEAR. LOCAL DEALERSHIP CONFIRMED ISSUE IS SAME AS RECALL ISSUE. FORD STATES VIN IS NOT INCLUDED ON RECALL SO REFUSES TO FIX. FILED CASE NUMBER WITH FORD EXPLAINING SUCH BUT STILL REFUSE TO FIX UNDER RECALL.
Steering, Nov 6, 2017
THE POWER STEERING WARNING LIGHT WOULD COME ON WHEN STARTING AND FIRST BACKING UP. WOULD TURN CAR OFF AND IT WOULD RESET. THE OTHER DAY IT DID IT AGAIN BUT THIS TIME DID NOT RESET. TOWED TO DEALER AND SAID I NEED NEW STEERING GEAR. SAW A RECALL FOR EXACT SAME PROBLEM IN 2013 EXPLORERS BUT SINCE MY CAR WAS MANUFACTURED IN 12/12 AND NOT 2/12 IT WAS NOT UNDER RECALL AND REPAIR IS COMING OUT OF MY POCKET. IT WAS EVEN BUILT IN SAME PLANT AS CARS AFFECTED BY RECALL.
Steering, Oct 31, 2017
POWER STEERING ASSIST FAULT , POWER STEERING FAILED WHEN STARTED IN MOTION FROM PARKED. TWICE OCT 17 2017 AND OCT 23 2017 BOTH TIMES SHUT CAR OFF , THEN RESTARTED EVERYTHING WORKED NORMAL. TOOK CAR TO PLANET FORD SPRING TEXAS, OCT 24 ,25,26,27.DEALER REPLACED STEERING GEAR COST ,$1734.12. FORD HAS HAD STEERING PROBLEMS 2010 TO 2015. CONTACTED FORD ,NO RECALL FOR MY VIN NUMBER. FORD CASE NUMBER CASE NUMBER CAS13412020.
Steering, Electrical system, Oct 17, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED WHILE ACCELERATING AFTER BEING PARKED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESET ITSELF. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE AWARE OF THE FAILURE. THE MANUFACTURER FURTHER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER STATED THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE AND, IF THE RECALL BECOMES EXTENDED AND THE VIN BECOMES INCLUDED, THE CONTACT COULD POSSIBLY BE REIMBURSED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Steering, Electrical system, Sep 26, 2017
WHILE DRIVING, MY CAR'S POWER STEERING AND ADVANCE SERVICE TRAC WILL GO OUT AND I WILL HAVE TO DRIVE WITHOUT POWER STEERING UNTIL I CAN PARK AND RESTART THE VEHICLE. THIS HAS LEFT ME VERY AT RISK FOR AN ACCIDENT WHEN DRIVING DUE TO THE SUDDEN JERK OF THE WHEEL WHEN CORNERING OR JUST GOING STRAIGHT EVEN.
Steering, Sep 26, 2017
WE (MY HUSBAND, MY 10YEAR OLD, MY 7YEAR OLD AND MY ALMOST 2 MONTH OLD BABY AND I)WERE DRIVING ON THE HIGHWAY, (WE WERE GOING TO MICHIGAN FOR THE WEEKEND) WHEN I STARTED NOTICING THAT IT REQUIRED SOME EFFORT TO MAINTAIN THE CAR IN LANE, AFTER A WHILE SOME LIGHTS WENT ON "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRACK"..., SO I GOT OUT OF THE HIGHWAY WITH DIFFICULTY BECAUSE IT FELT WEIRD DRIVING IT, I COULDN'T KEEP IT STRAIGHT WITHOUT EFFORT. I TURNED IT OFF AND ON-AGAIN, MY HUSBAND CHECKED IT, EVERYTHING SEEMED FINE. WE WENT BACK ON THE HIGHWAY WITH MY HUSBAND DRIVING THIS TIME AND AFTER A LITTLE WHILE THE WHEEL JUST GOT SO HARD THAT HE COULD BARELY TURN IT. HE GOT OUT OF THE HIGHWAY WRESTLING THE WHEEL BECAUSE IT WAS SO HARD. MY HUSBAND IS VERY STRONG, SO I KNOW IF HE WAS HAVING DIFFICULTY THEN THE WHEEL WAS REALLY BAD. THANK GOD HE WAS WITH ME AND THANKFULLY THE WHEEL THING HAPPENED TO HIM. IF IT WOULD HAVE BEEN ME, I DON'T THINK I WOULD HAVE BEEN ABLE TO CONTROL IT. I AM VERY GRATEFUL THAT WE DIDN'T END UP IN AN ACCIDENT JUST THE THOUGHT OF IT SCARES ME. I TOOK THE CAR TO THE DEALERSHIP, THEY CHECKED IT AND SAID THAT THE COST TO FIX IT IS $2000.00. I CONTACTED FORD SO THAT THEY COULD PAY FOR THE REPAIR. SINCE THE GUARANTY WAS OVER THEY DIDN'T TAKE RESPONSIBILITY FOR IT. KNOWING THE NATURE OF THE PROBLEM IT'S A FACT THAT THERE IS NOTHING I COULD HAVE DONE TO CAUSE THE CAR TO HAVE THIS PROBLEM. THERE WAS A RECALL FOR THE FORD EXPLORER 2013 FOR PROBLEMS WITH THE STEERING SYSTEM, BUT THE RECALL WAS FOR CARS BUILT UP TO JUNE 2012 AND MINE WAS BUILT IN JULY. AS I TOLD THEM, YES, MY CAR WAS NOT PART OF THE RECALL; NEVERTHELESS I DID HAVE THE PROBLEM FOR WHICH OTHER CARS WERE RECALLED!! THANK GOD WE ARE ALL OK BUT FOR ALL I KNOW IT COULD HAVE BEEN FATAL. ALL I ASKED WAS TO GET MY CAR TO WORK THE WAY IT IS SUPPOSED TO.
Steering, Sep 25, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCED TRACK WARNING INDICATORS ILLUMINATED. THE POLICED PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO TOWNE FORD (1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, PHONE NUMBER: (650) 366-5744) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CES13160631. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Steering, Wheels, Electronic stability control (ESC), Sep 22, 2017
WHEN TRAVELING ON THE INTERSTATE THE VEHICLE STARTED PULLING MY STEERING TO THE RIGHT OR LEFT WHEN NOT DRIVING STRAIGHT. THE STEERING WHEEL WOULD POP TO ONE SIDE OR THE OTHER MAKING IT DIFFICULT TO MAINTAIN MY LANE ON THE INTERSTATE. DASHBOARD LIGHTS APPEARED INDICATING TRAC CONTROL AND TRAC SYSTEM MAINTANENCE. AFTER EXITING THE HIGHWAY THE VEHICLE MADE A LOUD POPPING AND SCREECHING NOISE WHEN MAKING A SHARP TURN, THE WHEEL BECAME MORE DIFFICULT TO TURN AND WAS PHYSICALLY CHALLENGING. REALIZING THE SEVERITY OF THE SITUATION AND FEELING THE LOSS OF CONTROL BEHIND THE WHEEL I ATTEMPTED TO PULL INTO A PARKING LOT WHEN THE STEERING COMPLETELY LOCKED UP. THE WHEEL WOULDN'T BUDGE AND I WAS LEFT STRANDED WITH THE CAR JACKNIFED ON A SIDE STREET. A TOW TRUCK WAS REQUIRED TO REMOVE THE CAR FROM THE STREET AND I HAD TO REMOVE MYSELF AND MY 4 WEEK OLD BABY FROM THE CAR AND TO SAFETY WHILE WAITING FOR AN ALTERNATE RIDE. VERY SCARY AND UPSETTING. THANKFULLY IT DID NOT HAPPEN ON THE INTERSTATE OR IT COULD HAVE RESULTED IN A POTENTIALLY FATAL ACCIDENT.
Steering, Electronic stability control (ESC), Sep 17, 2017
STEERING WHEEL ASSIST FAULT. THE STEERING JUST CAN'T TURN. IT SEEMS TO ME THAT MANUFACTURE DEFECT. I ALMOST GET INVOLVED IN A TERRIBLE ACCIDENT WHILE DRIVING IN HWY. TRACTION IS OFF
Steering, Sep 7, 2017
THE POWER STEERING INTERMITTENTLY STOPPED WORKING. THE POWER STEERING NEEDS A NEW STEERING WHEEL RACK AND PINION TO PROPERLY OPERATE AT 65000 MILES. THERE IS A RECALL FOR THIS BUT FORD WILL NOT HONOR MY VIN NUMBER EVEN THOUGH IT FALLS IN THE YEAR OF 2013. THIS PROBLEM MAKES IT UNSAFE TO DRIVE EVEN AT LOW SPEEDS IT IS HARD TO STEER THE WHEEL. TO FIX THIS PROBLEM IT IS $1,500, WHICH WILL NOT HONOR THE RECALL THAT HAS BEEN SET.
Steering, Electronic stability control (ESC), Sep 1, 2017
PURCHASED A USED 2013 FORD EXPLORER XLT WITH 127,158 MILES ON IT. DROVE IT FOR 5 DAYS WITHOUT PROBLEMS. ON DAY 6, I DROVE THE CAR ON THE FREEWAY FOR 73-MILES. AT 127,400 MILES I STOPPED AT A BURGER JOINT FOR 35-MINUTES BEFORE RESUMING MY DRIVE TO MY DESTINATION, SEVERAL WARNING MESSAGES APPEARED ON THE INFORMATION SCREEN WHEN I STARTED THE CAR AGAIN. 1)SERVICE POWER STEERING NOW. 2) TERRAIN MANAGEMENT SYSTEM FAILURE. 3)SERVICE ADVANCETRAC. THE POWER STEERING WAS DEAD FROM THAT POINT ON. THE CAR WAS DRIVABLE BUT IT TOOK GREAT EFFORT TO TURN THE STEERING WHEEL WHEN THE CAR WASN'T MOVING OR WHEN MAKING ANYTHING MORE THAN GRADUAL TURNS. A SEARCH FOR THIS PROBLEM SAYS THAT THE ELECTRIC POWER ASSISTED STEERING (EPAS) HAS DIED. THERE WAS A HUGE RECALL TO ADDRESS THIS PROBLEM, BUT MY VIN# IS, SADLY, NOT INCLUDED IN THAT RECALL. THIS MEANS THAT ALL EPAS UNITS CAN BE FAULTY, NOT JUST THE ONES BUILT AT THE CHICAGO ASSEMBLY PLANT FROM MAY 17, 2010 TO FEBRUARY 28, 2012. (THE IDENTIFIED UNITS OF THE RECALL)
Steering, Air bags, Service brakes, Aug 31, 2017, crash
I WAS DRIVING ON A RESIDENTIAL STREET APPROXIMATELY TWO MINUTES FROM MY HOME TO RUN AN ERRAND. I WAS USING THE HANDS-FREE DEVICE ON MY PHONE AS PER TEXAS LAW. THERE IS ONE WAY EACH WAY WITH A YELLOW DOUBLE LINE DIVIDER AND MANY PEOPLE PARK ON THE SIDE TO CHECK MAIL WALK DOGS ETC. SO I TEND TO DRIVE SO THAT I WON'T HIT THOSE INDIVIDUALS. THE ROAD IS CURVY AND I NOTICED THAT I WAS STARTING TO VEER OFF INTO THE GRASS AND I TRIED TO STEER BACK LEFT AND PRESS MY BRAKES AT WHICH TIME I REALIZED THAT MY BRAKES WERE NOT WORKING AND I COULD NOT GET BACK ON THE ROAD. I THEN RAN OVER A FIRE HYDRANT WHICH DID NOT DECELERATE MY CAR NOR DID IT DEPLOY MY AIRBAG; CONTINUING TO DEPRESS THE BRAKES I AM THEN HIT A LARGE LIGHT POST WHICH CONTINUED TO NOT DECELERATE THE CAR AND NOT CAUSE ANY AIRBAG TO DEPLOY, AND I STILL COULD NOT TURN MY WHEEL TO THE LEFT (OR TO THE TO THE ROADWAY); THERE WAS A LARGE DELIVERY TRUCK WAITING TO GET INTO THE GATED COMMUNITY ON THE RIGHT-HAND SIDE AND I RAN INTO THAT VEHICLE STOPPING MY CAR AND TOTALING IT WHERE ARE THE COMPLETE FRONT END OF MY CAR WAS COMPLETELY DESTROYED (PUSHED IN) YET MY AIRBAGS DID NOT DEPLOY. I WAS GOING TO POSTED SPEED OF 35 MPH AS I ALWAYS DO. MY CAR HAD RECENTLY BEEN INSPECTED AS REQUIRED BY THE STATE BECAUSE IT IS OUT FOR RENEWAL IN AUGUST 2017. I BOUGHT THE CAR LESS THAN THREE YEARS AGO AS A FORD CERTIFIED USED CAR WITH A 10 YEAR 100,000 MILE BUMPER TO BUMPER WARRANTY ON IT. IT HAD LESS THAN 67,000 MILES ON IT AT THE TIME OF THE INCIDENT. IF THE TRUCK HAD NOT BEEN THERE TO STOP MY CAR, THERE IS NO OTHER OBSTRUCTION OTHER THEN A MAJOR HIGHWAY AND I PROBABLY WOULD NOT HAVE SURVIVED.