2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: steering
835 reports, newest first. Show all
Steering, Aug 28, 2017
LOSS OF STEERING WITH CODE SHOWING ADVANCED TRAC SYSTEM FAULT. CANNOT TURN STEERING WHEEL AND BLINKERS WILL NOT COME ON. IT CAN HAPPEN WITH VEHICLE IN MOTION OR STOPPED AND RUNNING. PROBLEM HAPPENS RANDOMLY AND CAUSES THE CAR TO BE UNCONTROLLABLE.
Steering, Aug 25, 2017
POWER STEERING FAILED WHILE DRIVING ON A CITY STREET. WARNING LIGHT CAME ON. DEALERSHIP SAYS THE POWER STEERING ASSEMBLY NEEDS TO BE COMPLETELY REPLACED. LOW MILEAGE...51,597 MILES.
Steering, Aug 25, 2017
WHEN TURNING THE WHEEL IN EITHER DIRECTION, THERE WAS A GRINDING NOISE. IT WAS DETERMINED THAT THE GEAR IN THE STEERING ASSIST SYSTEM NEEDED TO BE REPLACED. THIS IS A RECALL ITEM FOR THE SAME MAKE, MODEL AND YEAR, BUT I'M BEING TOLD THAT MY VIN# IS NOT INCLUDED IN THE RECALL.
Steering, Aug 22, 2017
I WAS PARKED CAME BACK TO MY CAR STARTED IT AND STARTED TO BACK UP TO PULL MY CAR OUT OF PARKING SPOT AND STEERING WHEEL WOULD NOT TURN AFTER BACKING UP AND PULLING FORWARD. A FEW SECONDS LATER A LIGHT CAME ON AND BLINKED POWER STEERING FAULT I SHUT CAR OFF AND TURNED ON AGAIN SAME THING. I LOOKED IT UP AND CAME ACROSS A RECALL FOR 2013 FORD EXPLORERS BUT BUILD DATE ONLY RUNS THROUGH FEB 2012 RECALL NUMBER 14S06 AND MY CAR WAS BUILT IN DEC 2012 SO I DON'T FALL IN THE RECALL. RESEARCHED A BIT AND THERE ARE TONS OF CONSUMERS WITH 2013 FORD EXPLORERS WITH SAME FAULT AND THEY DON'T FALL IN THE RECALL JUST LIKE ME. I'M NOT SURE HOW WE ALL GOT LEFT WHEN WE ALL HAVE THE SAME EXACT ISSUE AND PROBLEMS AS THE PEOPLE IN THE RECALL. I CALLED FORD CORPORATE AND RECEIVED A CASE NUMBER AND EVEN THOUGH ITS THE SAME ISSUES AS RECALL THEY SAY FORD CORPORATE WONT COVER IT AND IT COSTS $1600 TO REPLACE THE RACK AND PINON. VERY DISAPPOINTING THAT FORD TREATS THEIR CONSUMERS THIS WAY WHEN THERE IS A LOT OF PEOPLE COMPLAINING OF THE SAME EXACT ISSUE AND THE SAME YEAR CAR BUT CUT THE BUILD DATE OFF EARLY. THERE ARE A TON OF COMPLAINTS ON THIS SITE ALONE NOT TO MENTION CAR COMPLAINTS SITE. NHTSA SHOULD REOPEN THE CASE AND HELP OUT THE PEOPLE WITH THE SAME ISSUE. THANKFULLY I WAS IN A PARKING LOT GOING SLOW WHEN IT OCCURED CAUSE I COULD HAVE GOT INTO A TERRIBLE ACCIDENT WITH ALL THE KIDS IN THE CAR IF I WAS ON THE MAIN STREET. THIS IS A SAFETY HAZARD AND SHOULD NOT GO OVERLOOKED! AND A VERY EXPENSIVE ONE AT THAT! I WOULD HAVE NEVER PUT MYSELF AND CHILDREN IN THE JEOPARDY OF DRIVING A CAR WITH A FAULT LIKE THAT IF I KNEW FORD 2013 HAD SUCH A BIG SAFETY PROBLEM SUCH AS THIS AND I AM SHOCKED AT HOW MANY PEOPLE WERE LEFT OUT OF THE RECALL AND HAVE COMPLAINED AND NOTHING HAS BEEN DONE ABOUT IT.
Steering, Aug 10, 2017
I LOST POWER TO THE ELECTRIC POWER STEERING WHILE PARKED. IT NEEDED TO BE REPLACED AT MY OWN COST.
Steering, Other or unspecified, Fuel/propulsion system, Jul 30, 2017
FORD EXHAUST I AM GETTING A STRONG ROTTEN EGG SMELL AND A BURNING SMELL EVERYTIME I DRIVE MY CAR WHICH IS A 2013 FORD EXPLORER LIMITED 4WD IT HAS BEEN GETTING PROGRESSIVELY WORSE. THIS HAPPENS WHEN I AM ON THE HIGHWAY AND WHEN I AM JUST DRIVING DOWN THE STREET. I AM NOT SURE IF IT GETS PROGRESSIVELY WORSE WHEN THE CAR IS GOING FASTER BECAUSE IT SMELLS ALL THE TIME. I JUST HAD THE CAR TOED TO DEALERSHIP BECAUSE IT WILL NOT START. IN ADDITION I NOTICED THAT I HAVE BEEN SUFFERING FROM HEADACHES, DIZZINESSAND AND FATIGUE WHILE DRIVING WHICH HAS NEVER HAPPENED TO ME BEFORE. FINALLY I NOTICED THAT WHEN THERE IS NO POWER IN THE CAR THERE IS NO WAY TO OPEN THE BACK TAILGATE TO LET PEOPLE OUT WHEN YOU ARE SITTING IN THE THIRD ROW OF THE CAR SO YOU ARE TRAPPED BACK THERE WITH THE SMELL.
Steering, Jul 19, 2017
THE SERVICE POWER ASSIST AND SERVICE ADVANCE TRAC WARNINGS COME ON WHILE DRIVING ON THE HIGHWAY. NO PROBLEM IF CONTINUE DRIVING, HOWEVER IF TURN OFF POWER IT BECOME IMPOSSIBLE TO STEER WHEN TURNED BACK ON. THE BLINKERS WILL ALSO NOT WORK WHEN THIS ERROR HAPPENS. BOUGHT BRAND NEW RACK AND PINION FROM FORD DEALERSHIP DID NOT FIXED THE PROBLEM.
Steering, Jul 10, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAC SYSTEM AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE AUTO PLAZA DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Steering, Jul 9, 2017
DASHBOARD AND CENTER CONSOLE SEVERELY VIBRATE WHEN CLOSING DOOR WITH ENGINE RUNNING AND BRAKE PEDAL DEPRESSED. . DIAGNOSED VEHICLE AT ALL AMERICAN FORD IN PARAMUS NJ. TECH ADVISED THAT THERE IS SOMETHING LOOSE IN STEERING GEAR MOTOR AND IT MAY FAIL AT ANY TIME. STEERING RACK NEEDED TO BE REPLACED AT OWNERS EXPENSE. AFTER EXPENSIVE REPAIR NO MORE VIBRATION IS PRESENT.
Steering, Jun 27, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 75 MPH, THE POWER STEERING BECAME LOOSE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT PARKED AT A NEARBY RESTAURANT. THE VEHICLE WAS TOWED TO THE DEALER (PALM SPRINGS MOTORS LOCATED AT 69200 CA-111, CATHEDRAL CITY, CA 92234; (760) 328-2102) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-12599770. THE FAILURE MILEAGE WAS 62,988.
Steering, Jun 22, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED BY FORD MOTOR COMPANY TO QUARK AND QUINCY LOCATED IN QUINCY, MASSACHUSETTS WHERE IT WAS DETERMINED THAT THE RACK AND PINION WAS DEFECTIVE. THE MANUFACTURER STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE STEERING RACK ASSEMBLY RECALL PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Steering, Jun 16, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME UNRESPONSIVE AND WOULD NOT STEER LEFT OF RIGHT. THE VEHICLE WAS TAKEN TO BAYTOWN FORD OF BAYTOWN, TEXAS WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 08/03/17*LJ *TR
Steering, Jun 12, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED AND THE VEHICLE WAS SHIFTED INTO REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO MOVE. THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE, IT RETURNED TO NORMAL OPERATION. WHEN THE WARNING INDICATOR ILLUMINATED, THE ENGINE BECAME DIFFICULT TO START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE LOCAL DEALER (LORENZO FORD LOCATED AT 30725 S FEDERAL HWY (US1), HOMESTEAD, FL 33030 888-454-9476) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.
Steering, Jun 5, 2017
IT'S MAKING REAL LOUD NOISE. TRYS TO PULL THE CAR OFF THE ROAD. IT'S VERY DANGEROUS, UNSAFE TO DRIVE.
Steering, Electronic stability control (ESC), Jun 2, 2017
BEGAN EXPERIENCING SOME LIGHT BINDING IN STEERING WHILE DRIVING HIGHWAY SPEED. EXERCISED THE STEERING BACK A FORTH A LITTLE. ADVANCETRAC STABILITY CONTROL WAS TURNED OFF BY THE VEHICLE CONTROL SYSTEM AND STEERING SERVICE WARNING APPEARED ON THE DASH. VEHICLE BECAME DIFFICULT TO STEER. VEHICLES FROM MY MODEL YEAR WERE RECALLED FOR STEERING GEAR FAILURE (14S06), BUT MY VEHICLE WAS MANUFACTURED AFTER THE RELEVANT DATE. FORD IS MAKING ME PAY FOR THE REPAIR (NEW STEERING RACK) FOR $1520 (PARTS AND LABOR).
Steering, May 8, 2017
THE VEHICLE BEGAN MAKING RUBBING/GRINDING NOISES WHEN STEERED (BOTH DIRECTIONS) IN NORMAL OPERATION. THIS WAS ACCOMPANIED BY SLUGGISH STEERING. AT ONE POINT THE WARNING LIGHTS INDICATED THAT THE STEERING SYSTEM REQUIRED SERVICE "NOW!". UPON PULLING OVER AND STOPPING, THE STEERING LOCKED UP, MAKING THE VEHICLE UNABLE TO DRIVE. MY FORD SERVICE TECH ADVISED THAT THE STEERING GEAR BOX WAS "BAD". THEY REPLACED THE DEFECTIVE PART AT THE EXPENSE (TO ME) OF $1,700.
Steering, Electrical system, May 2, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE MAKING LEFT OR RIGHT TURNS, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS NOTIFIED AND SCHEDULED AN APPOINTMENT TO INSPECT AND DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Steering, May 2, 2017
DRIVING 80 MPH ON THE TURNPIKE AND STEERING BECOMES VERY DIFFICULT TO MANUVEUR. IF THE STEERING WOULD'VE FROZE, IT COULD'VE RESULTED IN A FATAL CRASH GOING 80 MPH. TAKE TO DEALERSHIP AND IT NEEDS A NEW POWER STEERING RACK WHICH COSTS $1,800. IT APPEARS CERTAIN VINS FOR MY YEAR, MAKE, MODEL WERE RECALLED FOR THE SAME ISSUE BUT MY WAS NOT AND IS NOT ELIGIBLE BUT IS HAVING THE SAME ISSUES. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE RESOLVED BY FORD.
Steering, Apr 20, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. UPDATED 06/13/17 *BF *AS
Steering, Electrical system, Apr 17, 2017
I WAS DRIVING MY 2013 FORD EXPLORER WHEN I WENT TO MAKE A TURN AND THE WHEEL FROZE WITHOUT WARNING. THE ELECTRONIC POWER STEERING FAILED AND I WAS TOLD I NEEDED TO REPLACE THE STEERING RACK AND IT WAS NOT COVERED UNDER WARRANTY.
Steering, Apr 10, 2017
THE POWER STEERING WENT OUT AND THE SUV WAS HARD TO STEER. THIS HAPPENED WHEN I FIRST STARTED THE VEHICLE. THE FORD DEALER SAID THAT IT WAS THE RACK AND PINION AND WILL NEED TO BE REPLACED IN THE NEAR FUTURE. I HAVE SEEN A RECALL FOR THIS PROBLEM ON A LOT OF 2013 FORD EXPLORERS BUT THE DEALER SAID THAT MINE WAS NOT ONE ON RECALL. I BELIEVE IT NEEDS TO BE BECAUSE THIS IS A SAFETY HAZARD AND EVIDENTLY A COMMON PROBLEM ON THE FORD EXPLORER. THE DEALER STATED THAT THE COST TO REPLACE IT WAS $1800. THE DESCRIPTION OF THE PROBLEM ON THE RECALL FITS EXACTLY TO THE PROBLEM THIS VEHICLE IS HAVING.
Steering, Apr 9, 2017
WHILE ON THE HIGHWAY DRIVING HOME, I GOT A YELLOW CAUTION MESSAGE TO SERVICE THE POWER STEERING SOON. I EXITED THE HIGHWAY TO MAKE A REST STOP AND WHEN I STARTED THE VEHICLE AGAIN, THE SAME MESSAGE POPPED UP, FOLLOWED IMMEDIATELY BY A RED WARNING MESSAGE TO SERVICE POWER STEERING NOW. VEHICLE HAD NO POWER STEERING ON THE REMAINING DRIVE HOME.
Steering, Mar 27, 2017
VEHICLE HAS BECOME HARD TO STEER & TAKES EXTRA EFFORT. WAS DIAGNOSED BY FORD DEALER AS HAVING A FAULTY ELECTRICAL COMPONENT IN THE STEERING RACK. FORD SERVICE MANAGER STATED THE STEERING CAN COMPLETELY LOCK UP WHILE VEHICLE IS MOVING IF STEERING RACK NOT REPLACED. STEERING RACK MUST BE REPLACED AT APPROX. COST OF $1500.
Steering, Mar 6, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT RESTARTED THE VEHICLE IN ORDER TO USE THE STEERING WHEEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Steering, Feb 28, 2017
BACK IN OCTOBER 2016 I MOVED MY EXPLORER IN MY DRIVE WAY EVERYTHING WAS FINE NEXT DAY COULDN'T DRIVE OR MOVE IT THE POWER ASSIST WAS BEEPING ON THE DASH STEERING WHEEL DON'T EVEN MOVE WHEELS DON'T MOVE .... $2000 AND UP TO FIX IT NOT EVERYONE CAN AFFORD THAT AND IT HAS TO BE TAKING TO A FORD DEALERSHIP!!SO IT STILL SITS IN MY DRIVE WAY TODAY I HAVE ASK FORD MOTOR TO HELP THAT DIDN'T HAPPEN .......