2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: structure
438 reports, newest first. Show all
Structure, Apr 6, 2020
TL* THE CONTACT'S SON OWNS A 2013 FORD EXPLORER. THE CONTACT STATED HER SON NOTICED WATER LEAKING FROM THE CENTER OF THE SUBFRAME OF THE VEHICLE. THE CONTACT ALSO STATED HER SON NOTICED THE ROOF SEPARATING FROM THE SUBFRAME. THE VEHICLE WAS TAKEN TO BODY COLLUSION SHOP AND WAS INFORMED THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Structure, Mar 21, 2020
WATER LEAKING INTO REAR AND INTO THE SPARE TIRE WHEEL WELL. ABOUT AN INCH OF WATER FOUND IN THE SPARE TIRE WHEEL WELL. UNSURE WHEN THIS IS HAPPENING.
Structure, Jan 28, 2020
I RECENTLY HAVE NOTICED WATER ON THE 3RD SEAT BELTS. TOOK IT TO MY MECHANIC WHO THOUGHT THE WATER WAS COMING FROM A PLUG IN THE REAR. SEALED IT BUT STILL HAD ISSUES. TOOK THE PANELS OFF IN THE TRUNK AND RAN THE WATER TEST AGAIN. FOUND THE ISSUE WAS COMING FROM THE SIDES OF THE TAILGATE AT THE TOP WHERE THE WELD APPEARS TO BE CRACKING LETTING WATER IN ON BOTH SEATBELTS AND INTO THE SPARE TIRE WHEEL WELL. I HAVE SEEN OTHER COMMENTS TO THE SAME ISSUE. HAPPENS ANYTIME WATER IS HITTING THE CAR LIKE RAIN OR CAR WASH.
Electrical system, Exterior lighting, Structure, Jan 20, 2020
BOTH DRIVER AND PASSENGER DOOR LOCK/LATCH MECHANISMS FAILED SHOWING CAR DOOR IS AJAR WHEN DOOR IS ACTUALLY SHUT. DRIVER DOOR LOCK ACTUATOR FAILED AROUND 30,000 MILES AND PASSENGER LOCK ACTUATOR FAILED AROUND 135000 MILES. WHEN DRIVING AT NIGHT, THE INTERIOR LIGHTS OF CAR CANNOT BE TURNED OFF UNTIL SPEED REACHES APPROXIMATELY 10 MPH. THIS LEADS TO UNSAFE DRIVING CONDITIONS AND LIMITS DRIVER VISIBILITY OUTSIDE OF CAR DUE TO GLARE.
Structure, Other or unspecified, Oct 25, 2019
WE HAVE JUST BECOME AWARE THAT EXHAUST GASSES ARE LEAKING INTO THE PASSENGER COMPARTMENT AND APPARENTLY HAVE BEEN FOR SOME TIME, CAUSING HEADACHES, DIZZINESS AND EYE IRRITATION. WE LOCATED A TSB FROM FORD (TSB 16-0166) RELATING TO THE ISSUE AND BECAME AWARE THAT FORD HAD OFFERED TO FIX THE ISSUE. BOTH THE CENTER FOR AUTO SAFETY AND THE NHTSA INVESTIGATED THIS ISSUE RESULTING IN FORD NOTIFYING OWNERS OF POTENTIALLY AFFECTED VEHICLES OFFERING TO FIX THE ISSUE FOR FREE. I NEVER RECEIVED A LETTER, AND WHEN I CALLED THE FORD CUSTOMER SERVICE LINE I WAS TOLD THAT MY VEHICLE'S VIN WAS NOT AFFECTED. WITH THE LEAKAGE OF THE EXHAUST INTO THE CABIN I'VE EARNED THE RIGHT TO CALL BS. THIS IS NOT THE TYPE OF DEFECT THAT WILL REPAIR ITSELF AND PRESENTS A CLEAR AND PRESENT RISK OF SERIOUS INJURY OR DEATH, AS EVIDENCED BY THE MULTIPLE REPORTS OF CRASHES. THIS SHOULD NEVER HAVE BEEN ALLOWED TO BE SWEPT UNDER THE RUG AND WARRANTS A RECALL AND INSPECTION/REPAIR OF EVERY VEHICLE IN THE CATEGORY. DATE BELOW IS THE DATE THAT WE TOOK IT IN TO THE FORD DEALERSHIP FOR DIAGNOSIS AND REPAIR, BUT THE EFFECTS HAVE BEEN NOTICED FOR SEVERAL WEEKS.
Structure, Oct 22, 2019
2013 FORD EXPLORER WITH HOOD PAINT BUBBLING AND PEELING. I NOTICE A WHILE BACK AND THOUGHT IT WAS JUST A ROCK THAT HIT THE HOOD. NOW IT PEELING REALLY BAD AND CRACKING AND PEELING. THERE NEEDS TO BE A RECALL CAUSE SO MANY CLIENTS ARE HAVING THE SAME ISSUE.
Structure, Engine, Sep 30, 2019
WHEN IDLING CABIN FILLS UP WITH WHAT APPEARS TO BE SMOKE FROM MUFFLERS. FELL ASLEEP IN THE CAR WHILE IDLING, WOKE UP DIZZY AND THRU UP SHORTLY AFTER, STRONG HEADACHE AFTER. RUST AROUND THE LOCK ON THE TRUNK LID.
Structure, Engine, Sep 24, 2019
INITIAL COMPLAINT TO FORD DEALERSHIP RE: EXHAUST ODORS IN CABIN, POSSIBLY RELATED TO USE OF AIR CONDITIONING (INSPECTED 5/4/16, MILEAGE 47,450, NO REPAIRS COMPLETED). PERFORMANCE RECALL 17NO3 COMPLETED 10/22/18. EXHAUST ODORS WORSE AFTER RECALL. FORD DEALERSHIP INSPECTED AGAIN ON 10/30/18. RECOMMENDED USING RECIRCULATION OF CABIN AIR AT ALL TIMES. AIR CONDITIONING HAS SINCE STOPPED WORKING. PER DEALERSHIP REAR A/C LINES NOW NEED REPLACEMENT, EXT. COST OF $2,100. CABIN EXHAUST ODORS CONTINUE AND INSIDE OF WINDSHIELD IS FOGGING. ODORS WORSE WHEN STOPPED AT STOPLIGHTS. MULTIPLE OCCASIONS OF CO DETECTION IN CABIN WHILE IN MOTION IN RURAL AREAS. ELEVATED COHB WITH VARIOUS HEALTH SYMPTOMS AND CHILDREN NOW COMPLAINING OF CAR SICKNESS. VARIOUS AREAS OF RUST ALSO REPORTED TO DEALERSHIP AND NEW AREAS APPEARING (I.E. NEAR DRAIN VALES OF THE LIFTGATE). *DT *AS
Structure, Sep 23, 2019
WINDSHIELD INNER AND OUTER TRIM SEALS HAVE FAILED ON BOTH SIDES OF WINDSHIELD .VEHICLE ONLY HAS 72000 MILES. RUBBER HAS DISINTEGRATED. TRIM COMING LOOSE ON VEHICLE WHILE DRIVING.
Electrical system, Structure, Other or unspecified, Sep 18, 2019, fire
SMELL OF SMOKE, AND TAPPING NOISE PRIOR TO FIRE. SMOKE CAME FROM NEAR THE CENTER CONSOLE BETWEEN DRIVER AND PASSENGER SEAT. FIRE STARTED. MADE A COMPLAINT PRIOR ABOUT SMELL OF SMOKE AND NOISE.
Structure, Sep 16, 2019
2013 FORD EXPLORER, FRONT (HOOD) IS DETERIORATING, AND HOLES IN THE METAL ARE STARTING TO ROT THRU PAINT IS PEELING AND GETTING WORSE. MY BODY AND FENDER MAN TELLS ME IT CAN ALSO AFFECT THE SPRING LOADED AND LOCKING DEVICE OF THE HOOD, WHICH IN TIME CAN CAUSE A FAILURE OF THE HOOD BEING DISLODGED AND BLOCKING YOUR VISION. HE ALSO EXPLAINED THIS IS A PROBLEM WITH FORD PRODUCTS AND THERE REALLY IS NO FIX. THEY HOODS ARE ALUMINUM AND ARE INSTALLED ON A STEEL BODY. ITS NOT THE PAINT JOB, ITS A DISSIMILAR METAL ISSUE THAT ONLY CAN BE CORRECTED BY INSTALLING A NEW HOOD. I NOW UNDERSTAND THIS IS A PROBLEM WITH A LOT OF FORD PRODUCTS. HELP
Power train, Structure, Other or unspecified, Jul 27, 2019
PILLARS FLYING OFF CAR AND POWER TRANSFER UNIT NOT WORKING
Structure, Jul 22, 2019
OVER THE PAST YEAR OR SO, THE PAINT ON THE HOOD OF MY EXPLORER HAS BEEN BUBBLING AND PEELING ALONG THE PERIMETER. WE BROUGHT IT TO OUR LOCAL FORD DEALERSHIP. THEY TOOK PICTURES AND CONTACTED THE FORD HEADQUARTERS. THE LOCAL DEALERSHIP WAS TOLD, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY, THEY CAN'T HELP. AS I RESEARCHED THE ISSUE TO SEE IF OTHERS WERE HAVING THE SAME PROBLEM, I FOUND MANY COMPLAINTS, LAWSUITS PENDING, AND ARTICLES WRITTEN ABOUT THIS SAME ISSUE. I WENT THROUGH THE PROPER CHANNELS, CONTACTED FORD CUSTOMER SERVICE ONLINE AND THROUGH MESSENGER, BUT STILL HAVE BEEN TOLD IT IS NOT FORD'S FAULT. I TAKE VERY GOOD CARE OF MY VEHICLES AND HAVE ALWAYS PURCHASED VEHICLES FROM FORD. MY 2013 FORD EXPLORER LOOKS LIKE NEW FROM THE INSIDE. THE OUTSIDE LOOKS FINE, AS WELL, EXCEPT THE HIDEOUS HOOD PERIMETER. THE HOOD IS EMBARRASSING, PERIOD. I DON'T DESERVE THE POOR SERVICE I AM GETTING FROM THE ENTIRE FORD COMPANY. THE FACT THAT IT IS NO LONGER UNDER WARRANTLY SHOULDN'T MATTER WITH THIS ISSUE. THE PAINT SHOULD NOT BE BUBBLING AND PEELING LIKE THIS. SOMEONE AT FORD IS TO BLAME OR WHOEVER IS IN CHARGE OF THE HOOD/PAINT/MATERIAL TO MAKE THE HOOD. I WILL KEEP FIGHTING UNTIL FORD PAYS TO HAVE MY HOOD REDONE. I HAVE CONTACTED ZESTAR, THE FORD CEO, PRESIDENT, ETC. AND A DETROIT FREE PRESS JOURNALIST WHO WROTE ABOUT FORD'S TRANSIMISSION DECEITFUL COVERUP. I AM NOT ASKING FOR ANYTHING MORE THAN TO HAVE THE HOOD OF MY CAR FIXED. THIS IS RIDICULOUS. **IN THE UPLOADED FILE BELOW, IT ASKS FOR A DATE IN WHICH THIS OCCURRED. I DO NOT HAVE AN EXACT DATE. IT HAS BEEN ONGOING AND IS OBVIOUSLY GETTING WORSE AS TIME GOES ON.
Structure, Jul 16, 2019
I AM WRITING THIS LETTER IN REGARDS TO MY 2013 FORD EXPLORER XLT. I'VE NOTICED A FAST ACTING PAINT FLAW THAT IS GROWING IN CRITICALITY, AND IS GROWING INCREASINGLY FRUSTRATING EACH DAY! WHEN I PURCHASED THE VEHICLE, THIS WAS NOT RECOGNIZABLE TO THE EYE OBVIOUSLY, AS I WOULDN'T HAVE PURCHASED THE VEHICLE OTHERWISE. CURRENTLY, THE PAINT IS BUBBLING UP AROUND THE ENTIRE EDGE OF THE HOOD. ON 7/14 ONE OF THOSE BUBBLES OF PAINT FLAKED OFF, WHICH WILL NOW LEAD TO OTHER MAJOR ISSUES WITH THE PAINT AND LOOK OF, NOT ONLY THE HOOD, BUT ESSENTIALLY THE ENTIRE CAR. AT THIS POINT I'VE BEEN FORCED TO DISCONTINUE TAKING THIS VEHICLE THROUGH THE CAR WASH (TOUCH OR NO TOUCH), AS MORE PAINT WILL FLAKE OFF. NOT ONLY THAT, I AVOID THE AREAS WHEN I WASH AND WAX THE VEHICLE BY HAND. IF WHAT FORD'S SLOGAN RINGS TRUE (BUILT FORD TOUGH), THEN I MUST SAY, THAT I'M PERFECTLY FINE WITH DOING BUSINESS ELSEWHERE, AS THIS PAINT JOB IS FAR FROM TOUGH, IT'S ROUGH! I PRIDE MYSELF IN BEING A HARD WORKING CONSUMER, AND WHEN I TAKE THE PLUNGE TO SPEND THIS AMOUNT OF MONEY TO PURCHASE A PRODUCT, I WANT TO STEP BACK AND BE PROUD OF IT, AND THE HARD WORK THAT IT TOOK TO BE IN A POSITION TO MAKE THIS KIND OF PURCHASING DECISION. I WOULD ALSO EXPECT A SENSE OF PRIDE FROM THE COMPANY'S PERSPECTIVE TO STAND BY YOUR PRODUCT, AND THAT IS PRECISELY WHY I'M WRITING THIS COMPLAINT LETTER.
Structure, Jul 12, 2019
TAKARA RECALL THE HOOD OF MY 2013 FORD EXPLORER HAS A CORROSION ON IT. PAINT IS PEELING AND BUBBLING. THE ALUMINUM HAS A POWDER LOOK TO IT AND IS WEEK. AFTER TIME HOOD COULD COME UNLATCHED DO TO ALUMINUM CORROSION. FORD IS AWARE OF PROBLEM BUT WON'T FIX OUT SIDE OF 3/36000 MILE WARRANTY.
Steering, Suspension, Structure, Latches/locks/linkages, Jul 5, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE FUSE WAS REINSERTED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING, THE PASSENGER SIDE OF THE VEHICLE WOBBLED AND VIBRATED. THE VEHICLE WAS TAKEN TO BILL FLICK FORD (737 NORTH FREEWAY SERVICE RD, HUNTSVILLE, TX) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE VEHICLE WAS REPAIRED. FURTHERMORE, WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE ERRONEOUSLY DISPLAYED, THE INTERIOR DOME LIGHT REMAINED ILLUMINATED, AND THE DOORS WOULD NOT LOCK. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 800. *TR
Structure, Jul 3, 2019
I HAVE TWO COMPLAINS ABOUT THIS AUTO 1) CAR PAINT IN THE HOOD LOOKS BUBBLY AND SOME IS PEALING. 2)INSIDE THE PASSENGER DOOR THE FABRIC REAPED BELOW WHERE THE WINDOWS AND DOOR BUTTONS ARE LOCATED.
Visibility, Structure, Jun 26, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD MOLDING DETACHED. THE VEHICLE WAS TAKEN TO FRITTS FORD (LOCATED AT 8000 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2121) AND WAS INFORMED THAT THE MOLDING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Structure, Jun 15, 2019
PEALING PAINT ON HOOD WHICH HAS EXPANDED ACROSS HOOD SINCE PURCHASED IN 2014, FORD MOTOR COMPANY REFUSED TO DO ANYTHING AT THAT TIME.
Structure, Jun 12, 2019
AS I WAS DRIVING ON THE HIGHWAY, I HEARD A LOUD NOISE AND THOUGHT THAT SOMETHING HIT MY WINDSHIELD. WHEN I WAS ABLE TO STOP AND EXAMINE MY VEHICLE, IT BECAME OBVIOUS THAT A LARGE PIECE OF THE PASSENGER SIDE WINDSHIELD MOLDING BROKE OFF AND THE RUBBER STRIPPING UNDERNEATH THAT PART CAME LOOSE AS WELL. I ALSO FOUND THAT A SMALL PIECE OF WINDSHIELD MOLDING BROKE OFF ON THE DRIVER'S SIDE AS WELL. I THOUGHT IT MIGHT BE AN ISOLATED INCIDENT, HOWEVER, WHEN WE CHECKED ONLINE FOR REPLACEMENT PARTS WE NOTICED THAT THERE WERE HUNDREDS UPON HUNDREDS OF PURCHASES MADE FOR THESE PARTICULAR PARTS. THEY ARE NOT CHEAP AND IF THERE ARE SO MANY OF THESE PARTS FAILING/BREAKING WHY HASN'T FORD DONE SOMETHING ABOUT IT BEFORE A BREAKING PART HITS ANOTHER VEHICLE OR CAUSES AN ACCIDENT? I ALSO HAVE FIRST-HAND KNOWLEDGE THAT A FRIEND OF MINE IS EXPERIENCING A VERY SIMILAR PROBLEM AND WHEN HIS RUBBER CAME LOOSE, FLAPPING AROUND AS MINE DID, IT WAS ENOUGH OF A DISTRACTION THAT HE ALMOST HAD AN ACCIDENT. I HAVE TWO REPAIR ESTIMATES AND WILL BE HAPPY TO PROVIDE THEM UPON REQUEST.
Structure, Jun 2, 2019
MY 2013 EXPLORER HAD COME BUBBLES COMING UP ALONG THE EDGE OF THE HOOD. I THOUGHT IT WAS A BODY WORK ISSUE BUT THE BODY SHOP SAID IT IS ACTUALLY CORROSION FROM THE ALUMINUM HOOD. THE CORROSION IS PROGRESSING AND GETTING WORSE. THIS WILL EVENTUALLY LEAVE MY HOOD STRUCTURALLY UNSOUND AND EXPOSE ALL THE INTERNAL COMPONENTS TO THE ELEMENTS FOR DEGRADATION.
Structure, Other or unspecified, Visibility/wiper, Jun 2, 2019
I NOTICED THE OUTSIDE TRIM AROUND THE SIDES OF THE WINDSHIELD APPEARED LOOSE ON THE DRIVER BUT MOSTLY PASSENGER SIDE OF MY CAR. A FEW WEEKS LATER WHEN I STARTED DRIVING OVER 10 MPH DOWN THE ROAD, I HEARD A NOISE LIKE SOMETHING BEATING AGAINST MY WINDSHIELD. I NOTICED THE RUBBER SEAL AROUND THE WINDSHIELD AND BETWEEN THE TRIM AND THE WINDSHIELD HAD COME OFF AND WAS FLAPPING IN THE WIND AGAINST MY WINDSHIELD AND CAR. THE BODY TRIM IS NOW LOOSE AS WELL. I HAD A LITTLE WATER EVEN LEAK INTO THE CAR. IT WAS VERY DISTRACTING AND ALMOST CAUSED MY WRECK. I HAD TO TEMPORARILY TAPE THE RUBBER TRIM DOWN AS IT KEEPS COMING LOOSE AND GETS WORSE AS YOU DRIVE (WHICH YOU HAVE NO CHOICE WHEN YOU ARE NOT CLOSE TO HOME OR CAN'T GET YOUR VEHICLE IN FOR REPAIRS UNTIL WEEKS LATER).
Structure, May 24, 2019
WATER LEAK IN BACK OF VEHICLE DUE TO A DEFECTIVE MANUFACTURER'S WELDED SEAM. EVERY TIME THE VEHICLE COMES IN CONTACT WITH (I.E.: RAIN, CAR WASH) WATER LEAKS HEAVILY INTO THE VEHICLE THROUGH THE THIRD ROW SEATBELT HOLE. THE WATER LEAKS INTO VEHICLE WHEN PARKED AND WHEN DRIVING. LEAK WAS NOT NOTICED AT ONSET OR WHEN VEHICLE WAS STILL UNDER WARRANTY.
Electrical system, Structure, May 15, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. DURING INCLEMENT WEATHER (HEAVY RAIN), WATER AFFECTED THE ELECTRONIC COMPONENTS IN THE VEHICLE. BOWDITCH FORD (757-595-2211, LOCATED AT 11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601) KEPT THE VEHICLE FOR SEVERAL DAYS FOR DIAGNOSTIC TESTING. THE DEALER DID NOT PROVIDE AN UPDATE ON THE STATUS AND THE VEHICLE WAS NOT REPAIRED. A SECOND DEALER (HALL FORD NEWPORT NEWS, (877) 398-2216, LOCATED AT 12896 JEFFERSON AVE, NEWPORT NEWS, VA 23608) DIAGNOSED THAT THE WATER SHORT CIRCUITED THE SWITCHES AND THE SUN ROOF MOTOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Structure, Electronic stability control (ESC), May 13, 2019
STEERING IS HARD TO STEER. FEELS LIKE YOU HAVE NO POWER STEERING. DOESN'T HAPPEN ALL THE TIME JUST WHEN YOU TURN THE STEERING WHEEL WHEN DRIVING SLOW. ALSO PAINT ON THE HOOD PEELING OFF. TOOK TO A GARAGE FOR THE STEERING AND THEY SAY IT'S A KNOWN ISSUE BUT NO RECALL.