2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: structure
438 reports, newest first. Show all
Structure, Apr 3, 2019
INTERIOR OF VEHICLE TAKING IN WATER FROM RAIN SHOWERS (NOT EVEN BAD RAIN SHOWERS), WATER IS COMING IN FROM THE ROOF WHERE THE WINDSHIELD MEETS THE ROOF AND ABSORBING AROUND THE SUNGLASS HOLDER/INTERIOR LIGHTS AND DRIPPING DOWN ONTO RADIO/NAVIGATION SYSTEM AND COMPLETELY SOAKS THE FLOOR BOARD ON THE DRIVER'S SIDE. I'VE HAD THE DOOR SEAL REPLACED RECENTLY AND THE DEALER TELLS ME ITS A DIFFERENT ISSUE, WITHOUT EVEN EVALUATING IT. AT ANY RATE THIS WATER COMING INTO THE VEHICLE IS A HUGE ISSUE ESPECIALLY THAT IT'S SITTING IN THE CAR ROTTING EVERYTHING OUT AND DRIPPING ONTO ELECTRICAL SYSTEMS THREATENING THE INTEGRITY OF ANY ELECTRICAL OR DASH OPERATIONS. I'VE RESEARCHED THIS ISSUE AND IT SEEMS TO BE A WIDESPREAD ISSUE THAT NEEDS TO BE ADDRESSED ON A LARGER ISSUE. THIS OCCURRED AFTER SITTING IN MY WORK PARKING LOT ALL DAY THEN I COULD ALSO FEEL IT WHEN DRIVING 35-45MPH TO THE DEALER.
Structure, Mar 12, 2019
OXIDIZING ON FRONT OF HOOD CAUSING THE PAINT TO PEEL
Structure, Jan 26, 2019
MY DRIVERS SIDE DOOR LATCH FAILED WHILE I WAS DRIVING. THE CAUTION LIGHT CAME ON SAYING DRIVERS SIDE DOOR NOT LATCHED AND MY DOOR STARTED TO OPEN. I PULLED OVER AND COULDN'T GET THE DOOR TO LATCH SHUT. AFTER WORKING WITH IT IT LATCHED SO I COULD GET HOME. THE NEXT TIME I GOT INTO MY DRIVERS SIDE THE SAME THING, MY DOOR WOULD NOT CLOSE. THIS TIME I WAS IN MY DRIVEWAY ATTEMPTING TO LEAVE AND COULD NOT. THE LATCH IT STILL BROKEN, A PIECE OF THE HANDLE ACTUALLY FELL OFF. MY CAR IS IN EXCELLENT CONDITION AND WELL TAKEN CARE OF , KEPT IN A GARAGE , LOW MILES ETC. OUR FRIEND MENTIONED THEIR FORD HAVING A RECALL ON THE DOOR LATCH. DO NOT UNDERSTAND WHY IT WASN'T IMPLEMENTED ON ALL 2013 EXPLORERS.
Structure, Jan 18, 2019
THE INSIDE SPARE TIRE WHEEL WELL FILLS WITH WATER. THIS APPARENTLY IS AN ENGINEERING ISSUE SINCE I SAW THINGS ONLINE ABOUT IT. MOLD IS AN ISSUE WITH THIS PROBLEM GROWING ON THE WHEEL COVER. WHAT IS BEING DONE TO CORRECT THIS ISSUE
Structure, Dec 21, 2018
WHEN DRIVING DOWN I-75 HEADED TO WORK, DOING 65 MPH BOTH MY WINDSHIELD TRIMS FLEW OFF MY CAR AN STARTED MAKING A LOUD RATTLING NOISE. IT SCARED THE CRAP OUT OF ME! HOW HAS THIS NOT BEEN RECALLED?
Structure, Dec 19, 2018
SUBSTANTIAL AMOUNTS OF WATER IS LEAKING INTO THE INTERIOR OF THE VEHICLE WHEN PARKED OR IN MOTION. WATER INTRUDES THU THE FRONT DOME LIGHT, THE SIDE, THE REAR SEAT BELT, AND OTHER AREAS. WATER WAS STANDING IN THE FRONT PASSENGER SEAT FEET AREA AND IT FILLED THE REAR SPARE TIRE WHEEL WELL. HAD PURCHASED EXTENDED WARRANTY FROM THE FORD DEALER WHEN I PURCHASED THE VEHICLE. TOOK IT BACK TO THE DEALER WHO CLEARED THE TWO REAR DRAINS ON THE SUN ROOF, BUT THAT DOES NOT SOLVE THE ISSUE. DEALER RAN DIAGNOSTICS IN A WATER CLOSET THEY HAVE IN THEIR SHOP. DIAGNOSTIC REPORT NOTES "WATER IS FOUND COMING IN FROM THE TAIL GATE BODY SEAMS" DEALER EXPLAINED THAT THE SEAM SEALER IS APPLIED AT THE FACTORY DURING MANUFACTURING PRIOR TO THE PAINTING. APPARENTLY THIS FACTORY SEALER HAS FAILED. UNCLEAR IF SEALER COMPOUND WAS DEFECTIVE, OR WAS IMPROPERLY APPLIED. BOTTOM LINE IS THE FACTORY SEAL HAS FAILED, THE SEAMS ARE NOW COMPROMISED RESULTING IN THIS SAFETY ISSUE. THE 3RD PARTY EXTENDED WARRANTY THAT FORD SOLD ME IS SUPPOSED TO COVER SEALS AND GASKETS, BUT APPARENTLY THERE IS FINE PRINT DEEP IN THE BOWELS OF THE CONTRACT THAT EXCLUDES BODY ISSUES EVEN IF THE ROOT CAUSE IS POOR MATERIALS, POOR QUALITY, OR WORKMANSHIP BY THE MANUFACTURER. DEALER INDICATED THIS ISSUE HAS BEEN OBSERVED PREVIOUSLY ON THIS MODEL. SIMPLE WEB SEARCHES SHOW A LARGE NUMBER OF COMPLAINTS FOR THIS AND ADJACENT MODEL YEARS BUT YET RECALL YET FOR THE ISSUE. I CONTACTED FORD'S SUPPORT LINE TO FILE A COMPLAINT. NO RESOLUTION AS OF THIS WRITING. DEALER ALSO INDICATED THAT THE REPAIR WOULD REQUIRE A BODY SHOP.I WENT TO THE BODY SHOP OWNED BY THE DEALER AND RECEIVED A PRELIMINARY ESTIMATE OF $738. THEY EMPHASIZED "PRELIMINARY" AS THEY'RE UNSURE HOW EXTENSIVE THE SEAM SEAL FAILURE MAY BE. THIS ISSUE NOT ONLY IMPACTS THE SAFETY (WATER AND ICE IN INTERIOR) BUT ALSO CREATES A HEALTH HAZARD FROM MOLD, MILDEW, SICKENING SMELL.
Structure, Dec 5, 2018
THE FRONT HOOD PAINT HAS BUBBLED AND PEELED OFF THE FRONT EDGE. APPEARS TO HAVE BUBBLED IN MORE PLACES, NOW AWAITING EVEN MORE PEELING. OBVIOUSLY A PAINT DEFECT. ALTHOUGH I WILL ENTER A DATE - IT'S BEEN A CONSTANT DEFECT. (SPEAKING WITH OTHER FORD EXPLORER OWNERS - A COMMON COMPLAINT.) #2 ALSO, FOR SEVERAL YEARS THE CAR DRIVER DOOR SENSOR (?) LIGHT (HENCE THE CEILING LIGHTS) STAY ON (ALTHOUGH THE CEILING EVENTUALLY TURNS OFF WHILE DRIVING). THIS INDICATION THAT THE DOOR IS AJAR / NOT CLOSED IS FREQUENT AND OFTEN AND HAS BEEN LOOKED AT BY THE FORD DEALERSHIP IN VIRGINIA SEVERAL TIMES - WITH NO REPAIR / FIX. IT IS NOT CONSTANT BUT FREQUENT.
Structure, Engine, Nov 1, 2018
WE RECENTLY BEGAN SMELLING A PUNGENT 'SULFUR' OR 'ROTTEN EGG' LIKE SMELL THAT COMES AND GOES IN THE INTERIOR CABIN OF OUR EXPLORER WHILE DRIVING THE VEHICLE. TYPICALLY THIS SEEMS TO OCCUR WHILE OR JUST AFTER DRIVING AT FREEWAY SPEEDS/ACCELERATING. WE BELIEVE THIS IS IN LINE WITH OTHER INSTANCES PEOPLE HAVE HAD IN EXPLORERS OF POSSIBLE EXHAUST LEAKS INTO THE INTERIOR CABIN SPACE OF THE VEHICLE. WE HAVE 83,000 MILES ON OUR 2013 AWD 3.5L EXPLORER LIMITED. WE TOOK OUR VEHICLE TO A FORD DEALER UNDER CUSTOMER SERVICE SATISFACTION PROGRAM SERVICE # 17N03, BUT THEY STATED OUR SPECIFIC VIN DOES NOT APPLY TO THIS SERVICE & THUS WOULD NOT COVER THAT SERVICE FIX FOR THIS ISSUE.
Structure, Oct 26, 2018
WINDSHIELD TRIM RANDOMLY FLEW OFF GOING DOWN THE HIGHWAY ST 70 MPH AND ALMOST CAUSED AN ACCIDENT BEHIND ME.
Structure, Oct 18, 2018
THE WELD SEAM SEALANT USED ABOVE THE TAILGATE HAS FAILED AND BEGUN CRACKING, ALLOWING RAINTO ENTER THROUGH THE POORLY DONE WELDING, AND DRIPS INTO MY CARGO AREA THROUGH THE REAR SPEAKERS, DOWN THE SEATBELT, AND ONTO MY SEATS. LUCKILY I HAVE A CARGO LINER WHICH HELPS AVOID MY SEATS FROM GETTING SOAKED. THIS HAPPENS WHETHER PARKED OR MOVING.
Structure, Oct 16, 2018
METAL BODY CRACKING ON UPPER AREA PANEL WHERE LIFTGATE HINGES ARE. CREATING WATER DAMAGE TO THE INTERIOR PART OF THE THIRD ROW. THIS HAS BEEN ONGOING FOR ABOUT TWO YEARS AND THE CRACKS ARE GETTING BIGGER.
Visibility, Structure, Oct 2, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, THE PASSENGER SIDE WINDSHIELD TRIM DETACHED FROM THE VEHICLE. IN ADDITION, THE DRIVER SIDE WINDSHIELD TRIM WAS HANGING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (REUTHER FORD, 1325 MCNUTT ST, HERCULANEUM, MO 63048, (636) 931-9393) WHERE IT WAS DIAGNOSED THAT THE BRACKETS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 87,000.
Structure, Other or unspecified, Sep 11, 2018, crash
THE VEHICLE IS ROLLING AWAY WHILE IN "PARK". IT IS THE EXACT PROBLEM DESCRIBED FOR OTHER FORD VEHICLES BUT THE EXPLORER IS NOT ON THE RECALL LIST. WE HAVE EXPERIENCED THIS OCCURRENCE TWICE NOW. THE FIRST TIME IT OCCURRED, THE VEHICLE ROLLED OUT OF OUR GARAGE AND INTO FENCE AND TREE. THE SECOND TIME, IT ROLLED OUT OF A PARKED SPOT WHILE MY WIFE WAS IN THE DRIVER SEAT AND CLEARLY OBSERVING THE TRANSMISSION WAS IN "PARK".
Power train, Structure, Engine, Sep 9, 2018
SMELL OF EXHAUST INSIDE CABIN UNDER HARD ACCELERATION. THIS VEHICLE HAD THE FORD COMPLEMENTARY REPAIR DONE IN JULY. DEFECT STILL OCCURRING.
Structure, Other or unspecified, Aug 15, 2018
NOTICED LEAK INTO SPARE TIRE WELL YEARS AGO AND JONES FORD IN N. CHARLESTON COULD NOT FIND A LEAK. 8/13/2018 TOOK OUR VEHICLE IN FOR THE SAME EXACT PROBLEM AND FOUND THE WATER POURS DOWN THE THIRD ROW SEATBELTS ANYTIME IT RAINS. THERE IS NOW MOLD IN THE CARPETED AREA BELOW THE 3RD ROW SEATS. THE LEAK HAPPENS WHILE THE CAR IS STATIONARY, DRIVING, ANYTIME IT IS RAINING.
Structure, Aug 5, 2018
'DOOR AJAR' STAYS ON CAUSING THE DOOR LOCKS TO UNLOCK WHEN THE CAR IS MOVING. A MAJOR SAFETY ISSUE IF CHILDREN ARE IN CAR.
Electrical system, Structure, Jul 28, 2018
I HAVE A DOOR AJAR LIGHT THAT WILL NOT TURN OFF FIRST IT WAS JUST THE DRIVER SIDE NOW IT IS AFFECTING BOTH THE DRIVER SIDE AND PASSENGER SIDE. THE DOORS WILL NOT LOCK WHEN IN MOTION AND THE INTERIOR LIGHTS WILL NOT TURN OFF.
Steering, Structure, Jul 14, 2018
I PURCHASED THIS VEHICLE NEW FROM THE FORD DEALER IN 2013. FIRST ISSUE, FRONT EDGE OF HOOD THE PAINT HAS BEEN BUBBLING AND COMING OFF. RUST IS UNDERNEATH. FORD REFUSED TO DO ANYTHING ABOUT IT. SECOND ISSUE AND MOST IMPORTANT, WE HAVE BEEN LOSING THE POWER STEERING FUNCTION WHILE DRIVING, THIS HAS CAUSED ERRATIC STEERING AS THE ELECTRIC POWER STEERING SEEMS TO TURN ON AND OFF. THE STEERING WILL BIND AND WHEN YOU TRY TO CONTROL THE VEHICLE AND OVER COMPENSATE AND THE ELECTRIC STEERING RE-ENGAGES, I'M ALL OVER THE ROAD. MY VEHICLE WAS NOT PART OF THE RECALL AND FORD REFUSES TO DO ANYTHING ABOUT THE ISSUE OTHER THAN FIX IT FOR $1900-$2300.
Structure, Jul 10, 2018
THE FRONT A-PILLAR MOLDINGS SEPARATED FROM THE BODY OF THE VEHICLE AND CAUSED A SAFETY HAZARD TO OTHERS IN TRAFFIC. THIS OCCURRED WHILE OPERATING THE VEHICLE AT APPROXIMATELY 60-65 MPH.
Structure, Jul 9, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE REAR PASSENGER SIDE INTERIOR DOOR HANDLE WAS LOOSE. ADDITIONALLY, THE DOOR AJAR WARNING INDICATOR FOR THE DRIVER'S DOOR ILLUMINATED. THE CONTACT CALLED SUNNYSIDE MOTOR CO., INC. (944 MAIN ST, HOLDEN, MA 01520, (508) 829-4333) AND A SERVICE APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 56,000. *TT
Seat belts, Structure, Other or unspecified, Jun 11, 2018
NOTICED WATER LEAK COMING OUT OF SEAT BELT HARNESS AREA IN THIRD ROW. WATER LEAK IS CAUSING ENTIRE AREA TO BECOME WET IN THIRD ROW. MILDEW SMELL IS NOW PRESENT. AFRAID THERE MAY BE MOLD GROWTH CAUSING HEALTH ISSUES. I PUT TOWELS AROUND THE SEATBELT TO CATCH WATER AND THEY ARE SOAKED WHEN I CHANGE THEM OUT. RAIN WATER COMES LEAKED ON WHEN THE CAR IS PARKED OR WHILE IN MOTION. I AM NOT AWARE OF WHERE THE LEAK IS STARTING OR HOW TO FIX.
Structure, May 10, 2018
I PURCHASED A USED EXPLORER IN LATE JUNE OF LAST YEAR WITH APPROX 25000 MILES ON IT. THE A-PILLAR MOLDING FLEW OFF IN TRAFFIC LAST WEEK AND I JUST FOUND OUT, THESE PARTS ARE NOT COVERED UNDER WARRANTY. THIS IS AN OBVIOUS DEFECT THAT FORD NEEDS TO REPLACE AND REPAIR AT NO COST TO THE CONSUMER.
Structure, May 1, 2018
PAINT PEELING ON HOOD. THE FRONT EDGE OF THE HOOD HAS PEELING PAINT. IT BEGAN JUST AFTER THE 36 MO WARRANTY EXPIRED AND FORD HAS NOT MADE ANY EFFORTS TO SOLVE THE PROBLEM. I RECENTLY SAW ANOTHER EXPLORER, SAME YEAR, MODEL WITH EVEN WORSE PEELING PAINT ON THE HOOD. I HAVE INCLUDED THE PICTURE OF THAT CAR AS WELL.
Structure, Apr 25, 2018
THERE ARE FAULTY WELDS IN THE ROOF SEAMS UNDER THE REAR LIFT GATE. THIS ALLOWS WATER TO ESCAPE INSIDE THE VEHICLE, ALONG THE HEADLINER, AND DOWN THE REAR PASSENGER SEAT BELTS. WATER ACCUMULATES IN REAR CUP HOLDERS AND FLOOR BOARDS. ISSUE WAS REPAIRED ONCE BEFORE, FAILED AGAIN NOT EVEN A YEAR LATER.
Electrical system, Seat belts, Structure, Apr 5, 2018
THE PASSENGER SIDE SEAT BELT IN THE SECOND ROW REFUSED TO LATCH WHILE THE VEHICLE WAS STATIONARY OR IN MOTION. THE DEALERSHIP STATED THAT IT WAS NOT COVERED UNDER OUR WARRANTY. THE SUN/MOON ROOF HAS LEAKED ON SEVERAL OCCASIONS CAUSING ME TO PAY OUT OF POCKET FOR REPAIRS. THE REPAIR SHOP INDICATED THAT WE SHOULD BLOW AIR INTO THE TUBES TO KEEP THEM CLEAR EVEN THOUGH WE ALWAYS PARK IN THE GARAGE AND AT WORK THERE ARE NO TREES AROUND THE PARKING LOT TO HAVE ANYTHING BE ABLE TO GET INTO THE DRAIN TUBES. I HAVE OWNED SEVERAL VEHICLES WITH SUN ROOFS AND NEVER HAD THEM LEAK OR NEED TO BE BLOWN OUT EVEN WHEN THEY WERE STORED 100%V OUTSIDE. AGAIN NOT COVERED BY WARRANTY EVEN THOUGH WE HAD LESS THAN 40K MILES AND A FORD CERTIFIED PRE-OWNED WARRANTY. THIS IS A BAD DESIGN AND SHOULD BE A RECALL. THE SUN ROOF WAS STUCK OPEN ON 3 OCCASIONS. THE DRIVER SIDE WINDOW TRIM PILLAR FLEW OFF WHEN I WAS DRIVING DOWN THE HIGHWAY. I WAS TOLD THAT IT WAS NOT COVERED BY WARRANTY AND HAD TO PAY OUT OF POCKET TO HAVE IT REPLACED AT THE DEALERSHIP. IT IS NOW COMING LOOSE AGAIN AND I DO NOT EXPECT IT TO LAST MUCH LONGER WITH HOW LOOSE IT IS. IT IS A DANGER TO ANYONE DRIVING BEHIND ME AS IT COULD FLY OFF AND CAUSE AN ACCIDENT. THIS IS A BAD DESIGN AND SHOULD BE A RECALL. THESE EVENTS HAPPENED OVER MULTIPLE DATES BUT WE WERE NOT AWARE OF A WAY TO COMPLAIN ABOUT ALL OF THESE PROBLEMS AS WE WERE TOLD THEY WERE NOT COVERED UNDER THE WARRANTY.