2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: suspension
79 reports, newest first. Show all
Steering, Suspension, Sep 2, 2022
Our Explorer has been riding extremely rough going down smooth highways and the slightest bump in the road make the car shake sideways as if it’s almost bending in half. Last week, We drove a couple miles down the road and stopped at Walmart. After loading groceries up I started the car to leave and the steering wheel was harder than normal to move. I thought we might have had a low tire and we weren’t that far from home, however as we’re driving home, the dash notification screen lights up and says power steering assist fault. So I then let off the gas pedal attempting to try to slow down and this causes the steering wheel to completely tighten up, almost causing us to wreck as I can no longer move the steering wheel more than an inch in either direction while going down the highway. The only way I was able to get us home safely was stopping and going no more than 15 mph until we pulled into our driveway. I will not let my family get in the car until I know we’re all completely safe and out of harms way. The Ford dealership in Ponchatoula said it will have to be towed there and the problem won’t go away until the faulty steering motor is fixed. We were told they’ve had plenty Explorers come in with the same problem as our year, make, model and engine. I’m 6’2 230lbs I should not have this much trouble trying to turn a steering wheel either driving or sitting still.
Suspension, Jul 18, 2022
The contact owned a 2013 Ford Escape and requested to be removed from the recall notification lists.
Steering, Suspension, Back over prevention, May 27, 2022
I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.
Suspension, Apr 29, 2022
The contact owns a 2013 Ford Explorer. The contact stated when the vehicle was taken to the local dealer to be inspected for a vibration and unknown noises, the check engine warning light illuminated. The vehicle was repaired for the check engine fault. The contact also stated while driving approximately 25 MPH and making a left turn and occasionally while reversing the vehicle, the vehicle would vibrate abnormally. The contact related the failure to the suspension. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.
Suspension, Apr 18, 2022
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and the dealer had rescheduled the appointment twice. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Suspension, Jan 25, 2022
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving over a bump in the roadway, there was a clunking sound coming from underneath the vehicle. The cause of the failure was not determined. VIN tool confirms parts are not available. The failure mileage was 112,000.
Suspension, Jan 24, 2022
The contact owns a 2013 Ford Explorer. The contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. Additionally, the suspension was compressed onto the tire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
Suspension, Oct 5, 2021
The contact owns a 2013 Ford Explorer. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 21V746000 (Suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. The vehicle was taken back to the dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 111,000.
Suspension, Aug 16, 2021
My vehicle was originally recalled for Recall 20S62. I received the letter in November 2020, I took my vehicle to Wayland Ford. They confirmed my car did need to be repaired but also needed additional six inch bolts as well. I reached out several times to the dealer, they were waiting for parts due to COVID and supplier shortage in materials. In February I called back- Wayland Ford informed me I should have received a letter from Ford Motor which I did in Dec 2020 indicating my car did not need to be repaired. I did file a case with Ford Customer Care CAS30091178 for this very recall. There was nothing she could do, Ford is knowingly letting customers drive defective cars and Ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore I am submitting a complaint.
Suspension, Jul 9, 2021
There was a recall for the toe joints so I took it to omeara ford in Northglenn colorado to get it fixed and when I got the car back I noticed it shook really bad when you step on the break no matter what speed. I took it to my local mechanic because I thought it was possibly my alignment. They stated per the recall an alignment should've been completed to complete the recall and advised I take it back to Ford. When I took it back to Ford, They stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. I have kids and quite frankly it is scary to stop. I ended up taking it back to my local shop and had them do an alignment which it needed and I have documentation. However, It still shakes very bad and I believe this has to do with the recall not being completed correctly. This poses a risk to me and my children daily becuase I fear I am not going to be able to stop or my tires are going to fall off.
Suspension, Jun 7, 2021
The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger’s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.
Suspension, Apr 8, 2021
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR END OF THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PACKEY WEBB FORD LOCATED AT 1815 W. OGDEN AVE, DOWNERS GROVE, IL 60515-2615, WHO INDICATED THAT THE REAR SUSPENSION TOE LINKS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TOE LINKS HAD FRACTURED WHILE BEING TESTED AT THE DEALER. THE CONTACT WAS LATER INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Suspension, Apr 6, 2021
2013 FORD EXPLORER. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675, AND IS MAILING IN THE ORGINIAL COPY. *AS *JS
Suspension, Mar 24, 2021
MY 2013 FORD EXPLORER HAS ONE RECALL FOR SUSPENSION. MY VEHICLE IS MAKING CRACKING NOISES BOTH ON FRONT AND REAR WHEN I TURN OR WHEN I GO ON TOP OF A BUMP. THE PROBLEM I HAVE IS THAT I'M DEPLOYED TO COLOMBIA AND MY VEHICLE WAS SENT DOWN HERE TWO MONTHS AGO. CAN I HAVE A FORD DEALERSHIP LOOK AT MY VEHICLE AND FIX THE SUSPENSION PROBLEM IN COLOMBIA? FORD HAD DONE WORK ON MY CAR IN TEXAS A COUPLE OF YEARS AGO FOR THIS SAME PROBLEM AND THEY CHARGED ME HUNDREDS OF DOLLARS BUT THE PROBLEM WAS NOT FIXED.
Suspension, Mar 1, 2021
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DERROW SHIRKEY FORD LINCOLN (1248 E MAIN ST, MONTPELIER, OH 43543, (419) 485-3181) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT CONSUMER STATED RECALL WAS RECEIVED ON NOV. 2020 REGARDING TOE LINK FRACTURES DUE TO FAULTY PARTS. I WAS REPAIRED AND INSTALLED IN 2019 AND NOW AGAIN IN 2021.*JB
Suspension, Feb 19, 2021
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE STATED IN THE RECALL NOTICE. THE CONTACT NOTIFIED THE LOCAL DEALER ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) AND IT WAS CONFIRMED THAT THE VEHICLE WAS INCLUDED HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT LATER RECEIVED A LETTER WHICH STATED THAT THE RECALL NOTIFICATION LETTER WAS SENT IN ERROR AND THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE REPAIR HAD TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.
Suspension, Feb 8, 2021
THERE'S A POPPING SOUND WHEN I HIT A BUMP AND MAKE TURNS. IN ADDITION TO THAT IT STARTED SOUNDING LIKE METAL GRINDING AND WHILE DRIVING MY EXPLORER HAD A BOUNCE AND WOULD SWAY WHEN HITTING BUMPS AND TAKING CURVES. A VERY UNSAFE AND SCARY FEELING. IT'S MAINLY IN THE FRONT BUT THE REAR END MAKES CRACKING SOUNDS ALSO. IT'S WORRISOME.THE POPPING OCCURRES AS SOON AS I TURN THE WHEEL AFTER I START IT. THE SWAYING AND BOUNCING HAPPENS WHILE IN MOTION ESPECIALLY ON THE HIGHWAY.I PURCHASED THE VEHICLE NOVEMBER 2020, AND NOTICED IT A DAY OR TWO AFTER WHEN IT WAS TO LATE TO RETURN TO CAR LOT.
Suspension, Other or unspecified, Jan 27, 2021
I AM A 100% DISABLED VETERAN AND I NEED A RELIABLE VEHICLE. PLEASE ADVISE ME OF MY OPTIONS RELATED TO MY SAFETY RECALL. I RECEIVED A SAFETY RECALL NOTICE 19S17/NHTSA RECALL 19V-435 IN JUNE 2019 FOR THE REAR SUSPENSION TOE LINKS. THE WORK WAS COMPLETED ON JULY 2, 2019. I RECEIVED ANOTHER SAFETY RECALL NOTICE 20S62/NHTSA RECALL 20V-675 FOR THE REAR SUSPENSION TOE LINKS (SAME ISSUE) IN DEC, RECALL DATED NOV 2020. I CONTACTED THE FORD DEALERSHIP AND SCHEDULED AN APPOINTMENT FOR DEC 7, 2020. MY ADVISOR STATED TO ME THAT MY CAR HAD FAILED INSPECTION AND MY VEHICLE WOULD BE KEPT OVERNIGHT. SHE ALSO STATED THE PARTS WERE ON BACK ORDER. I WAS TAKEN TO ENTERPRISE TO OBTAIN A RENTAL VEHICLE. I CALLED FORD HEADQUARTERS TO EXPLAIN TO THE AGENT MY VEHICLE HAD FAILED INSPECTION AND WAS AT THE DEALERSHIP. THE AGENT STATED THAT FORD HAD CANCELLED THE RECALL AND ONLY CERTAIN MODELS WERE AFFECTED. I WAS STILL PERPLEXED BECAUSE MY VEHICLE FAILED INSPECTION. MY ADVISOR SENT ME A TEXT ON DEC 9, 2020 STATING THE ETA IS DEC 11 WHEN THE PART WOULD BE SENT, AND SHE WOULD PROVIDE ME WITH AN UPDATE ON DEC 11, 2020. SHE CALLED ME ON DEC 10 OR DEC 11, 2020 AND STATED THAT FORD HAD CANCELLED THE RECALL AND THAT I COULD PICK UP MY VEHICLE. I TOLD HER I WAS CONFUSED BECAUSE MY VEHICLE FAILED INSPECTION. SHE STATED THAT FORD HEADQUARTERS WAS CALLED, AND SHE WAS ALSO CONFUSED AS TO WHY FORD HAD CANCELLED THE RECALL. THE INVOICE NEVER STATED THAT THE PART(S) FAILED ONLY THE RECALL WAS LISTED. IF I HAD NOT PROMPTLY CALLED WHEN I RECEIVED THE SAFETY RECALL I WOULD NEVER HAVE MADE THE APPOINTMENT, NEVER HAD KNOWN THE PART(S) FAILED AND NEVER CONTACTED FORD HEADQUARTERS. IF THE DEALERSHIP STATES THAT THE PART DID NOT FAIL, THEN WHY WAS I PROVIDED A RENTAL FOR A WEEK? ALSO, WHEN I TYPED IN MY VIN ON OWNER.FORD.COM AND NHTSA.GOV ZERO RECALLS CAME UP. THANK YOU FOR YOUR ATTENTION FOR MY CONCERNS.
Suspension, Fuel/propulsion system, Dec 23, 2020
THE FUEL TANK HAS A GAP BETWEEN THE PLACE YOU FILL UP GAS FROM GAS LEAKING STILL.THE WHEELS MAKE A POPPING SOUND WHEN YOU MAKE SHARP TURNS
Suspension, Dec 23, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THEY TOOK THEIR VEHICLE INTO THE DEALER (RAMP MOTORS, INC. 4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776; (631) 473-1550) FOR A RECALL. THE DEALER INFORMED THEM THEIR VEHICLE HAD THE FAILURE AND THEIR REAR SUSPENSION TOE LINKS NEEDED TO BE REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THEIR VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Suspension, Dec 23, 2020
I RECEIVED NOTICE ABOUT A SAFETY RECALL FOR MY BALL JOINT SUSPENSIONS FOR MY VEHICLE. ACTUALLY TWO NOTICES FROM FORD. I SCHEDULED MY VEHICLE FOR RECALL SERVICE AND APPARENTLY MY VEHICLE VIN DOES NOT FALL UNDER THE RECALL. YOU CAN LITERALLY HEAR MY BALL JOINTS KNOCKING EVERY TIME I MAKE A TURN. EVEN THE MECHANIC CONFIRMED THAT MY BALL JOINTS WERE HORRIBLE BUT HIS HANDS WERE TIED BECAUSE MY VIN DID NOT POP UP IN HIS SYSTEM WITH THE RECALL. HOW IS IT I GET NOT ONE BUT TWO NOTICES FOR THE SAFETY RECALL AND NOW MY VEHICLE IS NOT COVERED UNDER THE COMPANY RECALL? WHEN AGAIN YOU CAN LITERALLY HEAR THE JOINTS KNOCKING EVERY SINGLE TIME I MAKE A TURN. IS IT REALLY GOING TO TAKE FOR ME TO GET INTO AN ACTUAL ACCIDENT TO HAVE THIS ISSUE ADDRESSED?
Suspension, Dec 22, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING THE VEHICLE, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER REGARDING A BALL JOINT FAILURE AND RECALL. THE CONTACT TOOK THE VEHICLE TO LANGDALE FORD (215 W MAGNOLIA ST, VALDOSTA, GA 31601, (229) 394-4334) AND WAS INFORMED THAT THE REAR SUSPENSION BALL JOINT NEEDED TO BE REPLACED. THE CONTACT RECEIVED A SECOND LETTER FROM THE MANUFACTURER WHICH STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE REAR SUSPENSION BALL JOINT WAS PREVIOUSLY REPLACED UNDER NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) BY THE PREVIOUS OWNER HOWEVER, THE RECALL REPAIR FAILED TO FIX THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Suspension, Dec 16, 2020
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE VEHICLE WAS TAKEN DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TOE LINK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS SENT IN ERROR AND THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 153,488.
Steering, Suspension, Dec 6, 2020
I RECIEVED A LETTER STATING THAT MY VEHICLE WAS IN RECALL FOR THE REAR TOE LINK SUSPENSION. THE DESCRIPTION OF THIS RECALL IS HAPPENING TO MY VEHICLE BUT IT'S NOT THE REAR IT'S THE FRONT THAT'S DESCRIBING ALL THE SYMPTOMS. WHAT ARE MY OPTIONS?
Suspension, Vehicle speed control, Wheels, Nov 26, 2020, crash
I MOTHER OF 3 (15, 13 & 11) & WIFE GOT INTO A MAJOR CAR ACCIDENT ON NOVEMBER 17TH, 2020 AT ABOUT 8:10AM DRIVING SOUTH ON THE WHITESTONE EXPRESSWAY SOUTH A HIGHLY TRAFFICKED HIGHWAY WITH 4 DRIVING LANES. POLICE REPORT NO. 2020-109-2709. I EXPLAINED TO ALL INSTANCES INCLUDING POLICE, PARAMEDICS, TOW COMPANY, CAR INSURANCE, FORD AUTO DEALER, REPAIRING SHOP, ETC. THAT MY CAR SIMPLY FAILED ME. I SUDDENLY LOST 100% CONTROL OF THE DIRECTION OF THE CAR AND I WAS FORCED INTO INVADING ALL THE LANES TO MY LEFT AS I WAS DRIVING ON THE FAR-RIGHT SIDE. I AM AN EXPERIENCED DRIVER FOR OVER 30 YEARS I WAS TOTALLY AWARE AND FOCUSED ON REGAINING CONTROL OF THE VEHICLE, BUT IT WAS SIMPLY NOT POSSIBLE, THE CAR SPUN OUT AND I GOT EVENTUALLY HIT ON THE BACK REALLY STRONG. THE FORD MOTOR COMPANY HAS ISSUED SEVERAL RECALLS RELATED TO THE MECHANICAL FAILURE OF THE REAR TOE LINKS THAT INCREASE THE RISK OF A CRASH. THIS REPAIR WAS PERFORMED TO MY CAR AN EXPLORER BY THE STAMFORD FORD LINCOLN SFL ON AUGUST 11TH, 2020 BUT THE MOST RECENT RECALL I FOUND OUT JUST YESTERDAY NOV 23RD THAT WAS ISSUED ON OCTOBER 30TH, 2020 (NO COMMUNICATION WAS SENT TO ME BY EITHER THE AGENCY OR THE FORD MOTOR CORPORATION). IT IS MY CIVIL DUTY TO COMMUNICATE THIS TO THE COMMUNITY TO AVOID THIS FROM HAPPENING TO OTHERS, ANYONE THAT OWNS A FORD EXPLORER 2013-2017 COULD DIE AT ANY TIME FOR THIS ONGOING UNRESOLVED ISSUE BY FORD. EVERY FAMILY DESERVES TO DRIVE A SAFE CAR. PRESENTLY, I AM RUNNING THE RISK THAT MY CAR GETS TOTALED BY THE CONCLUSIONS OF THE STAMFORD BODY REPAIR SHOP THAT WORKS ALONG WITH THE SFL IN WHICH CASE I SIMPLY MIGHT NEVER GET THE EXPLANATIONS THAT I DESERVE FOR THE MECHANICAL FAILURE AND I WILL BE ALSO LOSING THOUSANDS OF DOLLARS IN THE NEED TO GET A SAFE CAR TO DRIVE FOR MY FAMILY. REQUESTING KINDLY YOUR HELP TO INVESTIGATE THIS FURTHER. DMV CT MENTIONED I SHOULD SEEK YOUR HELP ON THE MATTER.