2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: suspension
79 reports, newest first. Show all
Steering, Suspension, Vehicle speed control, Nov 5, 2020
I WAS ON THE STREET TURNING LEFT AND I LEFT MY VEHICLE SLOW THE SPEED AND THE WHEE GOT REALLY HARD. I WAS ABOUT TO BE IN A CAR ACCIDENT. I WAS NOT ABLE TO DRIVE IT HOME ANYMORE. THE VEHICLE WILL NOT GO ANYMORE.
Steering, Suspension, Wheels, Nov 3, 2020
MY CAR STARTED MAKING A POPPING NOTICE EVERY TIME I TURNED MY WHEEL WHILE DRIVING. I WAS TOLD IT WAS THE RACK N PINION AND ALSO SUSPENSION ON MY FORD.
Suspension, Oct 14, 2020
WHILE STATIONARY OR AT SLOW SPEEDS, WHEN TURNING THE STEERING WHEEL NEAR THE MAX, THE RIGHT FRONT STRUT MOUNT GIVES A CLANGING SOUND. THIS IS DUE TO A LOOSE STRUT MOUNT THAT COULD BE DANGEROUS. THIS OCCURS ON CITY ROADS WHERE SPEEDS ARE LOW ENOUGH TO ALONG NEAR MAXIMUM TURNING RADIUS.
Suspension, Jun 30, 2020, crash
MEMORANDUM FOR FORD CORPORATION, CLAIM DIVISION FROM: [XXX], OWNER OF 2013 FORD EXPLORER XLT, VIN#[XXX]. RE: PUNITIVE DAMAGES DUE A DEFECTIVE PRODUCT. RECALL# 19S17 MA'AM, SIR, I OWN A 2013 FORD EXPLORER, VIN#[XXX]. IN DECEMBER 2015, I MOVED TO GERMANY IN UNDER US ARMY ORDERS AND EXPORTED MY SUV TO OUR MILITARY INSTALLATION IN VILSECK, GERMANY. I HAVE ALWAYS HAD ISSUES WITH THE CAR, EXPERIENCING STEERING PROBLEMS AND TWICE LOST CONTROL, WHICH RESULTED IN TWO ACCIDENTS IN MARCH, 2016 AND NOVEMBER, 2017. OVER MY DEPLOYMENT TO GERMANY, I SOUGHT HELP FROM LOCAL FORD SITES IN BAVARIA, SPENT CONSIDERABLE AMOUNTS TO FIX THE ISSUE THINKING THE BRAKES ARE THE ISSUES AND IN TIMES CHANGING TIRES, BUT IN VAIN. WHEN, I ATTEMPTED TO IMPORT THE VEHICLE BACK TO THE HOMELAND UPON MY RECENT PERMANENT CHANGE OF STATION (PCS) BACK TO HURLBURT FIELD, FL, I FOUND OUT THAT THE SUV WAS SUBJECT TO A RECALL FOR A DEFECT IN THE REAR TOE LINK, WHICH INCREASES THE RISK OF CRASH (FORD RECALL# 19S17 AND NTHSA RECALL# 19V435). I OBTAINED A WAIVER TO IMPORT THE CAR AND CALLED WORLD FORD PENSACOLA AS SOON AS MY CAR LANDED IN THE US ON JANUARY 27, 2020 TO SCHEDULE A FIX. THEY FIXED THE ISSUE ON JANUARY 29, 2020. IT IS WORTH MENTIONING THAT FORD HAS MY UPDATED ARMY POST OFFICE (APO) ADDRESS BUT HAD NEVER NOTIFIED ME OF THIS IMPORTANT RECALL (I HAVE MAIL FROM FORD TO MY APO ADDRESS BUT NOT FOR THE RECALL). FOR THE FOREGOING REASONS, I DECIDED TO FILE A CLAIM WITH FORD CORPORATION FOR ALL OF THE EXPENSES INCURRED DUE TO THE MISHAP, INCLUDING MY ACCIDENT IN 2016 AND 2017. I CONTACTED YOUR HQ ,BUT IN VAIN. HE IGNORED MY PHONE CALLS AND MY EMAILS. THEREFORE, I AM REACHING OUT TO YOU IN WRITING. I AM ASKING, AT THIS POINT, ONLY FOR REPAIR EXPENSES AND NOT ASKING FOR MEDICAL BILLS STEMMING FROM THE ACCIDENTS ($ 1732.90 AND 5000.04 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Suspension, Fuel/propulsion system, Feb 4, 2020
I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.
Suspension, Oct 20, 2019
ON MY EXPLORER THE RECALL 19V-435 (FORD NUMBER 19S17) WAS EXECUTED. AFTER 3 MONTH AND APPROX. 2500MI THE LEFT NEW TOE LINK BROKE. THE CAR WAS RUNNING WITH 35MPH TO AN INTERSECTION AND I STARTED MODERATE BRAKING IN FRONT.OF A TRAFFIC LIGHT. DURING BRAKING THE LEFT NEW TOE LINK BROKE.
Suspension, Oct 9, 2019, crash
VEHICLE HAD TOE LINK REPLACED IN ACCORDANCE WITH RECALL 19V-435 ON 8-19-19. ON 9-10-19, THE REPLACEMENT TOE LINK FAILED WHILE DRIVING AT 45MPH. THE DEALERSHIP REPORTS THE TOE LINK FAILED AT THE WELD.
Suspension, Sep 1, 2019
TAKATA RECALL. NEVER INFORMED OF THE RECALL THAT WAS IN PLACE.
Suspension, Aug 29, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JONES-WEST FORD (3600 KIETZKE LN, RENO, NV 89502, (775) 329-8800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Suspension, Power train, Vehicle speed control, Aug 15, 2019
FRONT SWAY BAR LINKS HAVE BEEN KNOCKING OVER 1 YEAR AGO. AT THE TIME MY CAR WAS ONLY 5 YEARS OLD. AT FIRST THE FORD DEALERSHIP THEY THOUGHT IT WAS VALVE BODY IN THE SUSPENSION THE FIRST TIME THEY CHECKED. EXPLORER WAS JERKING WHEN I SLOWED DOWN TO A STOP. THE SECOND TIME I TOOK IT IN THEY SAID IT WAS THE THROTTLE BODY. THEY REPLACED THAT BECAUSE I COMPLAINED THAT I HAVE HAD SO MANY PROBLEMS WITH A 5 TO 6 YEAR OLD CAR. ONLY HAS 77,000 MILES ON IT.
Suspension, Jul 17, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). GULLO FORD OF CONROE (LOCATED AT 925 INTERSTATE 45 S, CONROE, TX 77301, (281) 367-0000) STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Suspension, Jul 9, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). RED MCCOMBS FORD (8333, I-10, SAN ANTONIO, TX 78230, (210) 996-2678) WAS CONTACTED AND DID NOT HAVE THE PART WITHIN A REASONABLE TIMEFRAME. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Steering, Suspension, Structure, Latches/locks/linkages, Jul 5, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE FUSE WAS REINSERTED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING, THE PASSENGER SIDE OF THE VEHICLE WOBBLED AND VIBRATED. THE VEHICLE WAS TAKEN TO BILL FLICK FORD (737 NORTH FREEWAY SERVICE RD, HUNTSVILLE, TX) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE VEHICLE WAS REPAIRED. FURTHERMORE, WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE ERRONEOUSLY DISPLAYED, THE INTERIOR DOME LIGHT REMAINED ILLUMINATED, AND THE DOORS WOULD NOT LOCK. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 800. *TR
Steering, Suspension, Jul 1, 2019
THE VEHICLE FELT AS IF THE ALIGNMENT WAS BAD. IT WAS VERY DIFFICULT TO STEER. TURNING WAS PARTICULAR;Y DIFFICULT. IT SOUNDS VERY SIMILAR TO EXACTLY WHAT THE RECALL ON THE TOE LINKS STATED. THE DEALERSHIP SAID THE KNUCKLES WERE BAD AND NEEDED REPLACED AND THAT IT HAPPENS TO EVERY 2013 FORD EXPLORER FOR SOME REASON.
Steering, Suspension, Electronic stability control (ESC), Feb 10, 2019
ISSUE ALREADY REPORTED.SEE NHTSA LD.NUMBER 11174395.VEHICLE IS AWD. CLUNKING NOISE COMING FROM FRONT AXIL AREA ONLY. CURRENT MILAGE86644.
Suspension, Wheels, Other or unspecified, Feb 5, 2019
IN 2013 THE DEALER REFUSE TO WORK ON THE ISSUE WHILE IT WAS UNDER WARRANTY. EITHER THE WHEEL HUB AND BEARINGS ARE OUT OR THE STRUTS ARE DEFECTIVE.THE SOUND HAPPENS IN MOTION AND STATIONARY IF MOVING THE STEERING WHEEL TO THE LEFT AND RIGHT. I HAVE CALLED AND COMPLAINED AND WAS TOLD THAT THERE WAS RECALLS FOR THIS MAKE AND MODEL BUT NOT WITH MY VIN NUMBER. WAS TOLD THAT A BASE MODEL ISN'T THAT IMPORTANT. CALLED AGAIN TO REPORT IT TO FORD 2/4/2019 AND WAS TOLD THAT THERE ARE ISSUES WITH YOUR MAKE AND MODEL AND THERE WASN'T ANY THING THEY COULD DO UNTIL NHTSA STEPS IN AND DIRECT ME TO THIS WEBSITE.
Suspension, Jan 16, 2019
DRIVING ON NYS THRUWAY AT 70 MPH. ROADWAY DRY, WEATHER IS CLEAR, DRY AND SUNNY. SUDDENLY AND WITHOUT ANY WARNING SIGNS THE VEHICLE VIOLENTLY LURCHED TO THE LEFT, RIGHT, SIDEWAYS, ETC. THE CAR WAS UNABLE TO BE STEERED AND WAS COMPLETELY OUT OF THE DRIVER'S CONTROL AND NOT RESPONDING TO ANY INPUT. THIS REPEATED ITSELF UNTIL THE CAR SCRUBBED SPEED AND ENDED UP ON THE ROAD SHOULDER. LUCKILY THERE WERE NO OTHER VEHICLES ON OUR SIDE OR FOLLOWING CLOSELY BEHIND WHEN THE WILD RIDE OCCURRED. WE ARE ALSO FORTUNATE THAT THE CAR DIDN'T ROLL OVER DURING THE SIDEWAYS MOVEMENTS- IT CAME CLOSE TO IT. AT THIS POINT THE CAR'S STEERING WOBBLE WAS SO SEVERE THAT IT WAS IMPOSSIBLE TO OPERATE. THE CAR WAS TOWED TO OUR LOCAL FORD DEALER AND UPON EXAMINATION IT WAS DETERMINED THAT THE REAR SUSPENSION TOE LINK HAD SNAPPED CAUSING THE KNUCKLE AND WHEEL BEARING TO SHIFT WHICH THEN CAUSED THE INCIDENT. THE FORD PEOPLE COULD OFFER NO EXPLANATION AS TO THE CAUSE OF THIS CATASTROPHIC FAILURE.THIS EXACT FAILURE IS ADDRESSED IN NHTSA CAMPAIGN #16V245 AND WAS SUBJECT TO FORD RECALL #16S18 IN APRIL 2016. THE RECALL APPLIED TO 2014 EXPLORERS- MINE IS A 2013. THIS CAR HAS BEEN REPAIRED AT MY EXPENSE ($1600) BUT I WILL NOT DRIVE IT AGAIN. THERE EXIST A POTENTIALLY FATAL FLAW WITH THESE VEHICLES AND WE CONSIDER OURSELVES FORTUNATE TO ESCAPE WITH NO INJURY OR WORSE. IN RESEARCHING I FOUND A YOUTUBE VIDEO OF "OUT OF CONTROL SUV ON INTERSTATE" (FORD EXPLORER)WHICH ACCURATELY PORTRAYS WHAT HAPPENED TO US! PLEASE CONTACT ME IF YOU NEED ANY FURTHER INFORMATION REGARDING THIS INCIDENT.
Suspension, Electronic stability control (ESC), Aug 1, 2018
I HAVE BEEN COMPLAINING OF A SUSPENSION ISSUE SINCE I HAD PURCHASED THIS VEHICLE IN 2013. I AM BEING TOLD THERE WANT BE A RECALL UNTIL SOMEONE DIES. I EVEN TRIED TO HAVE IT FIXED UNDER WARRANTY BUT SUSPENSION ARE NOT COVERED ACCORDING TO FORD DEALERS.
Suspension, Wheels, May 17, 2018
WHILE DRIVING THE PASSENGER SIDE STARTED 'CLUNKING' WHILE TURNING. THE NOISE HAPPENED IF THE VEHICLE WAS STATIONARY OR IN MOTION. WE HAD THE STRUT REPLACED AND IT FIXED THE ISSUE FOR A LITTLE UNDER 6 WEEKS. ALL REPLACEMENT PETS CAME STRAIGHT FROM FORD. WITHIN 6 WEEKS OF REPLACEMENT THE FORD REPLACEMENT PARTS HAVE NOW GONE BAD AGAIN AND DAMAGED THE CV AXLE CAUSING A TERRIFYING SHAKE WHEN ACCELERATING.
Suspension, Apr 23, 2018
UPPER STRUT MOUNT PASSENGER SIDE GONE BAD. MAKES NOISE WHEN STEERING. DOES IT WHEN IN MOTION OR STATIONARY.
Suspension, Nov 14, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT PASSENGER SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT GOT OUT TO OBSERVE THE VEHICLE AND NOTICED THAT THE LOWER CONTROL ARM WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GUS MACHADO FORD (1200 W 49TH ST, HIALEAH, FL 33012) WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM AND WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Suspension, Nov 13, 2017
DRIVING ON TEXAS SH 290 POWER STEERING FAILED, STEERING LOST POWER ASSIST AT 70 MPH.
Suspension, Engine and engine cooling, Service brakes, Fuel/propulsion system, Jul 6, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN EXHAUST ODOR EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES, WHEEL BEARING, AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A MONTH LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Suspension, Jul 2, 2016
FRONT SUSPENSION MAKES NOISES WHEN DRIVING OVER A BUMP. BILL FLICK FORD WANTS TO CHARGE MONEY IN ORDER TO LOOK AT A DEFECT IN THE SUSPENSION. WHEN I REPORTED THE ISSUE THE FORD EXPLORER HAD IT WAS STILL UNDER WARRANTY. THE WORKERS ALSO SAID THAT IT WAS COMMON FOR THE 2013 FORD EXPLORER TO HAVE THE SUSPENSION PROBLEMS.
Steering, Suspension, Electronic stability control (ESC), Nov 13, 2015
I WAS BACKING UP FROM PARKING SPOT IN A CITY GARAGE AND WHEN I PLACE THE CAR IN DRIVE MY POWER ASSISTED STEERING (EPAS) FAILED. I GOT THE POWER STEERING FAULT ERROR, ADVANCETRAC ERROR AND TERRAIN MANAGEMENT ERROR. THE CAR WAS TOO DIFFICULT TO MANUALLY STEER ACTUALLY NEARLY IMPOSSIBLE. IT TOOK ALMOST 1 HOUR AND 2 GROWN BIG MEN TO MANUALLY STEER IT OUT OF THE GARAGE SO THAT IT COULD BE PUT ONTO A FLAT BED TOW TRUCK. FORD CLAIMS THAT MY VIN# NUMBER IS NOT PART OF THE RECALL (14S06) FOR THIS ISSUE. THE DEALERSHIP THAT I HAD IT TOWED TO HAS QUOTED ME AROUND $2,000 TO REPLACE THE STEERING RACK. THIS IS DEFINITELY A SAFETY HAZARD AND FORD NEED TO TAKES RESPONSIBILITY AND CORRECT THIS ISSUE.