2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: other or unspecified
344 reports, newest first. Show all
Other or unspecified, Visibility/wiper, Jul 19, 2017
TWO THINGS: THE WINDOW OUTER PILLAR MOUNT RANDOMLY FLIES OFF OF THE VEHICLE. MY GLASS GUY HAS EVEN TRADED OUT THE WHOLE PART AND AGAIN IT HAS FLOWN OFF. THIS GLASS GUY IS THE ONE WHO DOES GLASS FOR THE FORD DEALER HERE. 2 - THE EXHAUST THAT COMES THROUGH THE REAR AIR VENT NOT ONLY SMELLS BAD BUT MAKES ME AND MY KIDS VERY ILL.
Other or unspecified, Jul 18, 2017
EXHAUST ENTERING CABIN DURING ACCELERATION.
Other or unspecified, Jul 18, 2017
EXHAUST FUMES IN CABIN.
Other or unspecified, Jul 16, 2017
CARBON MONOXIDE IN THE CABIN. INTERMITTENT CHECK ENGINE LIGHT VIN CORRECTED - 2013 FORD EXPLORER XLT
Other or unspecified, Jul 13, 2017
A CERTIFIED FORD SERVICE DEPARTMENT DIAGNOSED OUR VEHICLE FOR EXHAUST FUMES ENTERING THE CABINET THROUGH UNSEALED SEAMS IN THE REAR OF THE CAR. WE TOOK THE EXPLORER IN FOR A DIAGNOSES AFTER SMELLING WHAT APPEARED TO BE EXHAUST FUMES INSIDE THE CAR. AT THE TIME, WE HAVE NO IDEA WHAT WAS CAUSING THE FUMES SMELL, SO MY HUSBAND DROVE THE CAR IN AN ATTEMPT TO RULE OUT A FEW ISSUES. NOT EVEN 20 MINUTES INTO DRIVING, HE FELT NAUSEOUS AND DIZZY. HE IMMEDIATELY PULLED OVER AND REFUSED TO CONTINUE DRIVING THE VEHICLE. AFTERWARD, WE TOOK IT TO A FORD DEALERSHIP, WHERE THE SERVICE DEPARTMENT PROVIDED THE AFOREMENTIONED DIAGNOSIS.
Other or unspecified, Jul 13, 2017
WHEN I AM DRIVING IN MOTION ON ANY TYPE OF ROAD AND I ACCELERATE I GET AN EXHAUST ROTTEN EGG SMELL INSIDE MY VEHICLE, I CALLED THE DEALER ABOUT IT, THEY ACKNOWLEDGED THERE IS A TSB AND PROBLEM BUT WOULDN'T FIX IT BECAUSE MY MILEAGE IS PAST WARRANTY COVERAGE. THEY TOLD ME IT WOULD COST ME ABOUT $2,000 OUT OF MY POCKET TO REPAIR. I DON'T HAVE THE MONEY TO REPAIR IT OR BUY ANOTHER VEHICLE BEING ON SOCIAL SECURITY. FORD NEEDS TO RECALL THIS VEHICLE AND REPAIR IT, BUT THEY REFUSE, VERY SAD HOW THEY CAN GET AWAY WITH THIS FLAW AT THE COST OF SMALL CONSUMERS! AFTER READING ON HE INTERNET ABOUT THE HIS, I'M SURE THERE ARE THOUSANDS WITH THIS PROBLEM! THE US GOVERNMENT NEEDS TO STEP IN AND HELP US WITH THIS!
Other or unspecified, Jul 12, 2017
PERIODICALLY WHEN DRIVING AND OR STOPPED OR SLOWING DOWN AT AN INTERSECTION I SMELL GAS OR FUMES OR WHAT MAY BE CARBON MONOXIDE. I NOTICE IT THE MOST WHEN DRIVING FOR A LONGER DISTANCE, LIKE MORE THAN 30 MINS. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 2 YEARS THE DATE LISTED BELOW WAS JUST THE LAST TIME I NOTICED IT. IT MAKES ME AND FAMILY SICK TO OUR STOMACH AND INSTANTLY HAVE HEADACHES. I HAVE TAKEN THE CAR IN TWICE TO WHERE I PURCHASED IT AND THEY CANT SEEM TO FIND ANYTHING WRONG. PURCHASED CAR FROM CARMAX ON 1/17/15.
Other or unspecified, Jun 7, 2017
FRONT MOULDING AROUND WINDSHIELD ON BOTH SIDES CAME FLYING OFF THE CAR ON THE HIGHWAY. VERY DANGEROUS POTENTIAL ROAD HAZARD TO ALL DRIVERS ON THE ROAD. THERE ARE DOZENS OF DOCUMENTED CASES OF THIS HAPPENING. SEE LINK BELOW. FORD SENT ME TO YOU AS THEY SAID THEY WILL NOT DO ANYTHING. HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2013/WINDOWS_WINDSHIELD/WINDSHIELD_TRIM_FLIES_OFF.SHTML
Other or unspecified, May 30, 2017
WHEN THE A/C IS ON, OR IF THE CAR IS PARKED AND IDLING, THERE IS THE SMELL OF EXHAUST IN THE CAB OF THE VEHICLE.
Other or unspecified, May 16, 2017
CABIN FILLS UP WITH EXHAUST FUMES AFTER SPEEDING UP
Other or unspecified, May 10, 2017
WE HAVE HAD CONTINUOUS PROBLEMS WITH CARBON MONOXIDE ENTERING THE PASSENGER CABIN OF THE VEHICLE. THIS VEHICLE IS A MARKED POLICE DEPARTMENT PATROL VEHICLE, A 2013 FORD POLICE INTERCEPTOR UTILITY SUV (EXPLORER). WE HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 5 TIMES FOR THIS PROBLEM, AND IT STILL HAS NOT BEEN REPAIRED. THE VEHICLE HAS BEEN EQUIPPED WITH AN AFTER-MARKET CARBON MONOXIDE DETECTOR. WHEN THE DRIVER QUICKLY ACCELERATES WHILE THE HVAC SYSTEM IS IN "RECIRCULATE" MODE, THE DRIVER CAN SMELL EXHAUST FUMES. THE CO DETECTOR ALSO GIVES AN ALARM. WE HAVE TAKEN THE VEHICLE TO A LOCAL FIRE STATION, WHERE THEY USED AN INDUSTRIAL GAS DETECTOR, AND THEY HAVE DETECTED UP TO 35 PPM OF CO IN THE FRONT SEAT AREA. (THE FIREFIGHTERS TOLD US THEY ARE REQUIRED TO WEAR A RESPIRATOR AT 35 PPM.) THE DRIVER'S BLOOD LEVEL OF CARBON MONOXIDE ALSO HAS BEEN TESTED, AND 5 PPM OF CO WAS FOUND IN HIS BLOOD IMMEDIATELY AFTER DRIVING THE VEHICLE (HE IS NOT A SMOKER). TWO PRIMARY REPAIRS ATTEMPTS HAVE BEEN PERFORMED. THE FIRST WAS TO REPAIR A "PINHOLE" LEAK IN A GASKET ON THE CATALYTIC CONVERTER. THE SECOND WAS A TECHNICAL SERVICE BULLETIN, WHERE THE REAR BUMPER WAS REMOVED AND SEALANT WAS APPLIED AROUND SOME VENTS. NEITHER REPAIR WAS SUCCESSFUL. WE ARE PREPARING TO RETURN THE VEHICLE TO THE DEALER FOR THE 6TH TIME. WE HAVE HAD TO PAY OUT-OF-POCKET FOR ALL REPAIR ATTEMPTS SO FAR. RIGHT NOW, THE VEHICLE HAS BEEN PARKED AND WE CANNOT DRIVE IT BECAUSE IT IS TOO DANGEROUS.
Other or unspecified, Apr 6, 2017
I BOUGHT CAR MAY 3013 STARTED SMELLING EXHAUST INSIDE THE VEHICLE AND KEPT ASKING THE DEALER TO PLEASE CHECK IT OUT AND ASKED IF THERE WERE ANY OTHER COMPLAINTS FOR THE SAME. THEY ACTED AS THOUGH I WAS CRAZY NEVER CHECKED IT OUT AND I REQUESTED IT EVERY TIME TOOK IT IN FOR OIL AND TIRE ROTATION. AFTER A WHILE WHEN I WOULD BE IN THE VEHICLE AND EXCELERATE IT WOULD SMELL AS THOUGH SOME ONE DUMPED A CAN OF GAS IN THE BACK OF THE CAR. WHEN TOOK IN THE LAST TIME DEALER I BOUGHT IT FROM TOLD ME WOULD COST ME TOO MUCH TO FIX AS IT WAS A BIG JOB JUST DON'T USE YOUR REAL AIR CONDITIONER. WE LIVE IN FLORIDA AND MY GRANDCHILDREN RIDE WITH ME THAT IS NOT AN OPTION. THE FUMES HAPPENED WHEN EXCELERATION AT LOW AND HIGHER SPEEDS NOT DURING SAME CIRCUMSTANCES. THE LAST TIME WHERE AS IT HAD BEEN ON THE OPEN HIGHWAY I WAS SIMPLY DOING A LEFT TURN AND THIS TIME THE EXHAUST WAS IN THE FRONT PASSENGER SEAT AREA. THIS HAPPENED FOR THE LAST FOUR YEARS I REPORTED TO FORD CUSTOMER SERVICE THE GAVE ME CLAIM NUMBER HAVE NOT HEARD BACK. CASE NUMBER IS CAS10895619
Other or unspecified, Engine, Fuel/propulsion system, Apr 5, 2017
THERE IS A CONSISTENT SMELL OF SULFUR OR GAS COMING INTO THE CAR THROUGH THE VENTS. I WAS LIGHT HEADED AND DIZZY WHILE DRIVING. STOPPED AND ROLL THE WINDOWS DOWN. THIS WAS NOT JUST ONCE BUT FORD IS DOING NOTHING ABOUT THE PROBLEM. I SEARCHED FOR RECALLS AND THEY SAID THERE IS NO RECALL ON MY FORD EXPLORER FOR THIS ISSUES. PLEASE ADVISE AS TO WHAT I AM TO DO?
Other or unspecified, Mar 29, 2017
FOR THE PAST SEVERAL MONTHS, I HAVE BEEN GETTING A FOUL ORDER EMANATING FROM MY VEHICLE. I SMELL IT INSIDE THE CABIN AS WELL AS THE EXTERIOR OF THE VEHICLE AFTER STOPPING. THE ODOR BECOMES STRONGER WITH LONGER ENGINE RUN TIMES OR HARSHER DRIVING CONDITIONS. THE ODOR DOES NOT SMELL LIKE OIL OR GAS. I CAN BEST DESCRIBE IT AS ACIDIC OR CHEMICAL. I HAVE TAKEN IT IN TO MY LOCAL FORD DEALERSHIP FOR RESOLUTION. THE SERVICE ADVISOR ACKNOWLEDGED THAT HE CAN SMELL THE ODOR AS WELL. UNFORTUNATELY, THEY COULD FIND NO SPECIFIC CAUSE FOR THE ISSUE. THE ACTION THEY TOOK WAS TO POWER WASH THE ENGINE COMPARTMENT UNDER THE BELIEF THAT IT MAY HAVE BEEN A DEAD ANIMAL. UNFORTUNATELY, THE SMELL HAS NOT DISAPPEARED AFTER THAT DEALERSHIP ACTION. I AM OBVIOUSLY CONCERNED THAT IT IS POSING A SAFETY RISK.
Other or unspecified, Mar 28, 2017
I PURCHASED MY VEHICLE AS A USED CAR COMING OFF OF A LEASE AT A CERTIFIED FORD DEALERSHIP. THE VEHICLE NOW HAS 31000 MILES. THE FACTORY WARRANTY ENDED 10/2016. I FIRST NOTICED THIS PROBLEM LATE 12/2016. THE VEHICLE EXHIBITS A STRONG EXHAUST ODOR IN THE PASSENGER CABIN DURING ALL TIMES OF OPERATION. THE ODOR IS MUCH STRONGER WHEN THE VEHICLE IS STATIONARY (I.E., IDLING AT A TRAFFIC LIGHT) AND IS VERY STRONG DURING AND IMMEDIATELY AFTER HARD ACCELERATION. IT SEEMS AS THOUGH THE EXHAUST ODOR IS ACTUALLY COMING THROUGH THE VEHICLES VENTILATION SYSTEM. THE EXHAUST ODOR OFTEN LEAVES ME FEELING SICK IF I DO NOT CRACK OPEN THE WINDOWS FOR FRESH AIR. I HAVE CALLED MY DEALERSHIP (MILLER FORD, MOUNT HOLLY, NJ) AND EXPLAINED THE PROBLEM. THE DEALERSHIP ACKNOWLEDGED HAVING PREVIOUS SIMILAR COMPLAINTS AND STATED THAT THERE WAS A SERVICE BULLETIN DESIGNED TO ADDRESS THE ISSUE. HOWEVER, SINCE MY VEHICLE IS NO LONGER UNDER WARRANTY, THE COST OF THE REPAIR WOULD NOT BE COVERED. I NOW HAVE BEEN DRIVING THE VEHICLE FOR APPROXIMATELY 3 MONTHS, ENDURING THESE EXHAUST FUMES. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE THAT COULD ADVERSELY AFFECT MY HEALTH AND THE SAFETY OF OTHERS IF I WERE TO BECOME OVERWHELMED BY THE EXHAUST'S CO. I CANNOT AFFORD TO JUST STOP OPERATING THIS VEHICLE AND BUY ANOTHER.
Other or unspecified, Mar 27, 2017
WHEN ACCELERATING INSIDE CAB FILLS WITH FUMES. WAS FIXED ONCE TO NO SUCCESS.
Other or unspecified, Mar 20, 2017
FUEL ODOR WHEN STARTING THE VEHICLE AND EXHAUST SMELLS WHILE DRIVING
Structure, Other or unspecified, Engine, Mar 18, 2017
WE BOUGHT THE VEHICLE USED AND WITH 48 HOURS NOTICED AN EXHAUST SMELL INSIDE CABIN WHEN SITTING AT A TRAFFIC LIGHT OR STOP SIGN.
Other or unspecified, Mar 18, 2017
MY HUSBAND AND I OWN A 2013 EXPLORER. SEVERAL WEEKS AGO WHEN MY HUSBAND WAS BACKING OUT OF THE GARAGE AND DRIVEWAY, THE VEHICLE SLID INTO OUR STONE WALL AND COST US $250 AND THE INSURANCE COMPANY $1955,21. THAT WAS WHEN WE DISCOVERED THE 4 WHEEL DRIVE WAS NOT WORKING ON THE EXPLORER. WE TOOK IT TO MONTROSE MOTORS IN MONTROSE, PA AND WERE TOLD THAT THE VEHICLE DID NOT RECEIVE A COMPUTER UPDATE. SUPPOSEDLY WITHOUT THAT UPDATE THE 4 WHEEL DRIVE WAS DISENGAGED. FOR THE COMPUTER TO BE UPDATED. FOR THE COMPUTER TO BE UPDATED IT COST US $37.10. WE WERE NEVER NOTIFIED BY FORD THAT THIS WOULD HAPPEN TO OUR VEHICLE. THIS ACCIDENT MAY NOW MAKE US LOSE OUR ACCIDENT FREE DISCOUNT AND INCREASE OUR PREMIUMS ALSO, IMAGINE IF WE WERE DRIVING ON THE ROAD IN A SNOW STORM AND THOUGHT WE HAD 4 WHEEL DRIVE. WE COULD HAVE HAD AN ACCIDENT AND HURT OR KILLED SOMEONE OR OURSELVES. I REALLY THINK FORD WAS IRRESPONSIBLE FOR THIS ISSUE IF EXPLORER'S HAVE THIS PROBLEM. WE WERE GM BUYERS AND SWITCHED TO FORD, BUT I HAVE TO SAY I AM NOW DISAPPOINTED.
Other or unspecified, Mar 12, 2017
THE SULFUR/SITTING EGG SMELL FROM THE EXHAUST SYSTEM HAS BECOME SO STRONG THAT ITS WAS GIVING ME HEAD ACHES AND MAKING ME FEEL SICK THAT I HAD TO TRADE THE VEHICLE IN AND TAKE A VERY BIG LOSS ON IT.
Other or unspecified, Mar 9, 2017
SMELLS LIKE EXHAUST FUMES INSIDE CAR WHILE DRIVING OR IDLING SITTING STILL. ON TWO OCCASIONS I HAD TO STOP AND GET OUT OF THE CAR BECAUSE I FELT TIRED AND SLEEPY. MOST OF THE TIME I CAN'T SMELL ANYTHING BUT MY EYES BURN AND I FEEL DIZZY AND LIGHTHEADED WHEN I GET OUT OF THE CAR AFTER DRIVING. I HAD SOMEONE CHECK THE EXHAUST MUFFLER ETC. DID NOT FINDS ANYTHING. I CALLED A FORD DEALERSHIP EXPLAINED THE PROBLEM THEY DID ADMIT THEY HAD HEARD OF THE PROBLEM. I AM TAKING IT IN NEXT WEEK TO CHECK IT OUT.
Other or unspecified, Feb 22, 2017
I HAD MY THREE GRANDCHILDREN FOR THE DAY AND WE DECIDED TO GO TO A HANDS-ON MUSEUM. MY GRANDSON HAD NEVER BEEN CAR SICK AND HAS NOT BEEN SINCE THAT DAY. HE WAS RIDING IN THE THIRD ROW SEAT WHEN HE BECAME VERY SICK. WE PULLED THE CAR OVER AND HE THREW UP. AFTER A FEW MINUTES OF FRESH AIR, HE WAS FINE. NUMEROUS TIMES, MY HUSBAND HAS ASKED ME WHAT THE ROTTEN SMELL WAS COMING FROM IN MY CAR. ONCE THE MEDIA REPORTED THE CARBON MONOXIDE PROBLEM WITH FORD EXPLORERS, I REALIZED THIS WAS THE SAME ODOR WE HAD SMELLED SO MANY TIMES AND THE REASON MY GRANDSON BECAME SO SICK WHILE RIDING IN THE THIRD ROW SEAT. I CALLED THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY SAID THEIR PHONE HAD BEEN RINGING OFF THE HOOK BECAUSE THE MEDIA HAD BLOWN EVERYTHING OUT OF PROPORTION. THEY INDICATED THAT THEY WERE UNAWARE OF THE PROBLEM AND NOTHING WAS CURRENTLY BEING DONE TO FIX IT. I'M NOT WILLING TO SACRIFICE MY GRANDCHILDREN, SO I TRADED CARS AND LOST LOTS OF MONEY IN THE PROCESS. I HAD TO FINANCE ANOTHER CAR FOR 75 MONTHS IN ORDER TO PROTECT MY FAMILY. I THINK FORD SHOULD COMPENSATE CUSTOMERS FOR THEIR LOSS. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE HAS TO LOSE THEIR CHILD OR THEIR OWN LIFE TO CARBON MONOXIDE POISONING.
Other or unspecified, Engine, Feb 22, 2017
THE SMELL OF EXHAUST FILLS THE VEHICLE SOMETIMES WHEN IT IS IN MOTION.
Other or unspecified, Engine, Feb 22, 2017
CLIMATE CONTROL SYSTEM. THERE IS A PUNGENT ODOR COMING FROM THE SYSTEM AT VARIOUS TIMES, USUALLY WHEN THE AIR CONDITIONER IS OPERATING. THIS HAS BEEN AN ONGOING ISSUE AND THE SOURCE HAS NOT BEEN IDENTIFIED. THE ENGINE WILL BEGIN RUNNING ROUGH AT IDLE, BOTH IN DRIVE AND PARK, AS THOUGH IT WERE GOING TO STALL. THE PROBLEM WAS CHECKED AND COMPARED TO ANOTHER NEW VEHICLE, WHICH HAD NOT BEEN PURCHASED, AND IDENTIFIED AS BEING "NORMAL". MOST RECENTLY BOTH CATALYTIC CONVERTERS FAILED. THEY WERE REPLACED AND IT DOES NOT APPEAR TO HAVE CORRECTED ANY OTHER ISSUE.
Other or unspecified, Feb 22, 2017
I SMELLED SULFUR THE DAY I BOUGHT THIS VEHICLE. I AM 37 WEEKS PREGNANT, AND HAVE A TWO-YEAR-OLD. I FELT DIZZY UPON DRIVING THIS VEHICLE. THIS IS UNACCEPTABLE. THERE IS NO RETURN POLICY FOR OUR VEHICLE, DESPITE THE FACT THAT I BOUGHT