2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints: other or unspecified
344 reports, newest first. Show all
Steering, Exterior lighting, Other or unspecified, Feb 3, 2020
COMPLAINED OF FAULTY POWER STEERING ERROR MESSAGE COMING ON WHEN STARTING VEHICLE FOR 1.5 YEARS TO FORD DEALERSHIP WITH NO EXACT RESPONSE REGARDING THE ISSUE. THEY SAID THEY RESET THE SYSTEM AND IT SHOULD WORK FINE AFTERWARDS. THE NEXT DAY I STILL HAD THE ISSUE. I THEN COMPLAINED AGAIN ABOUT IT BUT IT WAS IN THE SHOP FOR NUMEROUS ISSUES AND THAT WAS OVERLOOKED/IGNORED. MY POWER STEERING HAS NOW GONE OUT COMPLETELY AND THE RECALLS FOR THE POWER STEERING ENDED FOR EXPLORERS MANUFACTURED AFTER FEB. 2012 AND MINE WAS MANUFACTURED IN DEC. 2012. I ASKED IF THE DEALERSHIP WAS REQUIRED TO REPORT ISSUES WHEN CUSTOMERS BRING THEIR VEHICLE IN TO THE SHOP AND THEY SAID NO. THEY ARE ONLY REQIURED TO REPORT THEM WHEN THEY REPAIR IT OR DO WORK TO IT, NOT JUST ASSESS THAT THERE IS AN ISSUE. LESSON LEARNED, ALWAYS REPORT YOUR ISSUES HERE. MY POWER STEERING COULD HAVE GONE OUT WHILE DRIVING BUT THANK GOD IT DIDN'T. IT WENT OUT AS I WAS PAYING A BILL AND HAD TURNED MY CAR OFF FOR LESS THAN 2 MINUTES. THEREFORE, THE VEHICLE WAS STATIONARY. IT IS INCREDIBLY FRUSTRATING THAT THEY WANT ME TO PAY FOR SOMETHING THAT IS A KNOWN FORD ISSUE AND THAT MY CAR IS CURRENTLY NOT ABLE TO BE DRIVEN. MUCH LESS, I HAVE COMPLAINED ABOUT THE ISSUE AND THEY COULD HAVE PREVENTED IT BY LETTING ME KNOW THE POWER STEERING FAULT IS COMMON AND TO GET IT REPAIRED SOONER RATHER THAN LATER TO PREVENT A WRECK.
Power train, Vehicle speed control, Other or unspecified, Jan 7, 2020
IT OCCURS 1 TO 4 TIMES WHILE I'M DRIVING. ALL OF A SUDDENLY THE THE GAS PEDAL DOESN'T WORK AND THE TERRAIN MANAGEMENT SYSTEM IS OFF. I HAVE TO TURN OFF THE ENGINE IN THE MIDDLE OF THE ROAD IN ORDER FOR IT TO WORK AGAIN. ALSO, THERE'S A WEIRD SMELL COMING COMING OUT WHEN ALL WINDOWS ARE CLOSED AND THE AC IS ON.
Other or unspecified, Jan 4, 2020
MY FORD EXPLORER HAS A DISTINCT ODOR WHEN I ACCELERATE. I BROUGHT IT INTO THE FORD DEALERSHIP, AND THEY SAID THERE WAS NOTHING WRONG. I HAVE HAD A CONTINUAL STRONG SMELL FROM THE VEHICLE. IT HAPPENS WHEN I PRESS THE GAS PEDAL, GENERALLY ON AN UPHILL INCLINE.
Other or unspecified, Dec 12, 2019
NATURAL GAS SMELL ON INTERIOR OF VEHICLE ESPECIALLY WHEN IDLING, GAS SMELLS LIKE ROTTEN EGGS OR SULFUR. IT CAUSES ME TO GET HEADACHES AND DIZZINESS.
Other or unspecified, Fuel/propulsion system, Nov 14, 2019
FOR THE LAST TWO MONTH, MY VEHICLE HAVE HAD A OIL BURNING SMELLS, I CHANGED THE OIL, BUT THE SMELL IS STILL THERE. THIS IS RIGHT AFTER I TURN ON THE HEAT.
Other or unspecified, Nov 2, 2019
EXHAUST SMELL IN THE CABIN WHEN DRIVING. CHECKED THE DOOR SEALS AND OTHER PLACES WHERE IT COULD BE COMING FROM AND FOUND NO BREAKS IN THEM. THAT LEAVES THE EXHAUST SYSTEM COULD BE LEAKING INTO THE CABIN
Structure, Other or unspecified, Oct 25, 2019
WE HAVE JUST BECOME AWARE THAT EXHAUST GASSES ARE LEAKING INTO THE PASSENGER COMPARTMENT AND APPARENTLY HAVE BEEN FOR SOME TIME, CAUSING HEADACHES, DIZZINESS AND EYE IRRITATION. WE LOCATED A TSB FROM FORD (TSB 16-0166) RELATING TO THE ISSUE AND BECAME AWARE THAT FORD HAD OFFERED TO FIX THE ISSUE. BOTH THE CENTER FOR AUTO SAFETY AND THE NHTSA INVESTIGATED THIS ISSUE RESULTING IN FORD NOTIFYING OWNERS OF POTENTIALLY AFFECTED VEHICLES OFFERING TO FIX THE ISSUE FOR FREE. I NEVER RECEIVED A LETTER, AND WHEN I CALLED THE FORD CUSTOMER SERVICE LINE I WAS TOLD THAT MY VEHICLE'S VIN WAS NOT AFFECTED. WITH THE LEAKAGE OF THE EXHAUST INTO THE CABIN I'VE EARNED THE RIGHT TO CALL BS. THIS IS NOT THE TYPE OF DEFECT THAT WILL REPAIR ITSELF AND PRESENTS A CLEAR AND PRESENT RISK OF SERIOUS INJURY OR DEATH, AS EVIDENCED BY THE MULTIPLE REPORTS OF CRASHES. THIS SHOULD NEVER HAVE BEEN ALLOWED TO BE SWEPT UNDER THE RUG AND WARRANTS A RECALL AND INSPECTION/REPAIR OF EVERY VEHICLE IN THE CATEGORY. DATE BELOW IS THE DATE THAT WE TOOK IT IN TO THE FORD DEALERSHIP FOR DIAGNOSIS AND REPAIR, BUT THE EFFECTS HAVE BEEN NOTICED FOR SEVERAL WEEKS.
Electrical system, Structure, Other or unspecified, Sep 18, 2019, fire
SMELL OF SMOKE, AND TAPPING NOISE PRIOR TO FIRE. SMOKE CAME FROM NEAR THE CENTER CONSOLE BETWEEN DRIVER AND PASSENGER SEAT. FIRE STARTED. MADE A COMPLAINT PRIOR ABOUT SMELL OF SMOKE AND NOISE.
Power train, Other or unspecified, Sep 16, 2019
TAPPING NOISE AFTER TURNING CAR OFF. BURNING SMELL BUT NO VISIBLE SMOKE.
Other or unspecified, Sep 13, 2019
I WAS DRIVING MY 2013 FORD EXPLORER AND BEGAN TO FEEL AS IF I WAS ABOUT TO PASS OUT. I PULLED OVER A FEW TIMES BUT I KEPT FEELING WORSE. I PARKED AND CALLED A FRIEND TO TAKE ME TO EMERGENCY. ALTHOUGH I WAS SHAKING AND FELT FAINT, THE DOCTORS COULD NOT FIND A CAUSE. HOSPITALS DO NOT TEST FOR CARBON MONOXIDE LEVELS UNLESS REQUESTED - AT THE TIME IT WOULDN'T HAVE CROSSED MY MIND. THE FOLLOWING DAY I DROVE MY CAR AND THIS PHYSICAL REACTION HAPPENED AGAIN. I THEN REALIZED THAT IT WAS SOMETHING IN MY CAR THAT WAS CAUSING THIS. I TOOK MY CAR TO A FORD DEALER AND THEY FOUND THAT I HAD CARBON MONOXIDE LEAKING INTO THE CABIN. I BELIEVE THAT THERE SHOULD BE MANDATORY RECALLS FOR THESE CARS, NOT CUSTOMER SATISFACTION PROGRAMS. THEIR LETTERS STATE THAT 'THESE VEHICLES ARE SAFE', AND CLEARLY THAT IS MISLEADING AND UNTRUE.
Other or unspecified, Sep 4, 2019
I OWN A FORD EXPLORER AND IT'S BEEN HAVEING PROBLEMS ..THERE IS A WRENCH LIGHT TURNING ON THE PANEL ..AND IT JUST STOPS RUNNING .ENGINE COMPLETELY SHUTS OFF ..I HAVE A 2 MONTH OLD BABY AND I FEAR FOR OUR SAFETY..MY EXPLORER TURNED OFF IN THE MIDDLE OF THE EXPRESSWAY WITH TRAILERS AND FAST CARS ALMOST HIT ME..I KNOW ALOT OF EXPLORER OWNERS THAT ARE HAVEING THE SAME PROBLEMS..THE DANGEROUS MATTER IS ENGINE SHUTS OFF WHILE RUNNING AND THE DIAGNOSTICS CANT FIND NOTHING WRONG..THIS SHOULD BE A RECALL FOR EXPLORERS IT REALLY DANGEROUS THE ENGINE JUST SHUTTING OFF WHILE RUNNING U CAN CRASH AND GET KILLED IF U GET HIT WHILE ALL CARS ARE DRIVING FAST IN EXPRESSWAYS ..ITS HAPPENED SEVERAL TIMES NOW ..WRENCH LIGHT TURNS ON AND THEN ENGINE TURNS OFF WHILE RUNNING IT HAPPENS MORE WHEN U FILL UP THE TANK WITH GAS..TENDS TO HAPPEN..ITS SCARY..ITS HAPPENED SEVERAL TIMES FIRST TIME WAS LAST YEAR THEN ONCE A MONTH AND NOW IT'S BEEN DOING IT 5 TO 6 TIMES A DAY..THAT'S Y I TOOK IT TO GET CHECKED..PLUS IT HAS RECALLS ON IT ALSO ..TO TOP IT OFF
Other or unspecified, Sep 1, 2019
I HAVE BEEN SMELLING EXHAUST FUMES IN THE CABIN SINCE PURCHASING THE VEHICLE. THIS DAY I WAS GETTING A HEADACHE AND FELT LIKE I WAS GOING TO PASS OUT. I PULLED OVER SHUT OFF THE ENGINE AND ROLLED DOWN THE WINDOWS BEFORE PASSING OUT. WOKE UP 30 MINS LATER. SINCE THEN I HAVE NOT DRIVEN THE VEHICLE WITHOUT THE WINDOWS ROLLED DOWN.
Other or unspecified, Aug 15, 2019
I PURCHASED THIS VEHICLE AND IT CONSTANTLY FLOODS INSIDE THE VEHICLE WHEN IT RAINS OR I GO THROUGH AN AUTOMATIC CAR WASH. THIS HAS BEEN OVER 3 YEARS OF ME PAYING PEOPLE TO BLOW OUT SUN ROOF. TO NO AVAIL. I DRIVE AND WATER CONSTANTLY POURS FROM THE CEILING CONSOLE, SEATBELT HOLES ON EITHER SIDE OF THE CAR AND FROM UNDER THE DASHBOARD AREA. ALMOST 6 TO 8 INCHES DEEP OF WATER AT TIMES. I HAVE TO DRIVE WITH TOWELS ON MY LAP AND SHOWER CURTAINS ON THE FLOORS. MY INSURANCE COMPANY IS NO HELP, NEITHER IS DEALERSHIP OF PURCHASE.
Other or unspecified, Aug 7, 2019
WHILE DRIVING THE CARE BEGINS TO SLOW DOWN EVEN THOUGH I AM HITTING THE ACCELERATOR AND EVENTUALLY COMES TO A COMPLETE STOP WHERE I HAVE TO PULL OFF THE SIDE OF THE ROAD AND TURN OFF THE CAR AND RESTART. THEN I WILL START DRIVING AND IT WILL HAPPEN AGAIN. IN A 10 MINUTE DRIVE THE OTHER DAY IT TURNED OFF 3 TIMES. HAVEN'T DRIVEN THE CAR IN OVER A WEEK BECAUSE I'M SCARED IT WILL HAPPEN TO ME AND CAUSE AN ACCIDENT.
Other or unspecified, Jul 30, 2019
MY BLUTOOTH PAIRING WITH IPHONE WAS COMPROMISED BY SOMEONE OTHER THEN ME. IT WOULDNT LET ME LISTEN TO BLU TOOTH ON MY PHONE. WHEN IT DID LET ME LISTEN THE MUSIC THAT ONCE SOUNDED GOOD NOW NO MATTER WHAT I DID IT SOUNDED HORRIBLE. ANOTHER THING I NOTICED WAS THE PERFORMANCE SEEMED TO BE GREATLY INCREASED WITH POOR MPG AND THEN AFTER AWHILE AND STILL IS THIS WAY THERE IS A LACK OF PERFORMANCE AND THE MOTOR HAS A COMPLETELY WEIRD SOUND SINCE THIS STARTED HAPPENING. I FORGOT TO MENTION I HAD PREVIOSLY HAD MY PHONE CONNECTED THRU THE SYNC APP AND IT HAD SOME NICE FEATURES I WAS USING UNTIL ALL THIS UNEXPLAINABLE THINGS STARTED HAPPENING. ONCE I NOTICED THE VOLUME ON THE RADIO WAS ALL THE WAY UP THE NEXT TIME I HAD ENTERED MY VEHICLE. AND IT SEEMED LIKE IN 2017 IT WOULD ONLY HAPPEN WHEN I WAS NOT FAR FROM MY HOUSE AND AS TIME WENT ON IT SEEMED LIKE THEY COULD CHANGE SETTINGS NO MATTER WHERE I WAS. I WOULD PROGRAM SYNC SETTINGS AND BEFORE YOU KNOW IT SYNC IS DOING EXCATLY WHAT I HAD TURNED OFF. THERE WAS A COUPLE OTHER THINGS I WROTE DOWN BACK WHEN THEY HAPPENED THAT I NEED TO FIND AND THEN I CAN REPORT BACK.
Power train, Structure, Other or unspecified, Jul 27, 2019
PILLARS FLYING OFF CAR AND POWER TRANSFER UNIT NOT WORKING
Other or unspecified, Jul 8, 2019
2013 FORD EXPLORER. CONSUMER WRITES REQUESTING ANY AVAILABLE INFORMATION REGARDING VEHICLE. *LD *JS
Steering, Other or unspecified, Jul 5, 2019
TWO ISSUES THE POWER ASSIST FAILED MULTIPLE TIMES WHEN DRIVE AT LOW SPEEDS. THE SECOND IS THE FRONT SUSPENSION FAILED IN 2013 MULTIPLE COMPLAINTS IGNORED BY FORD AND NHTSA. DEALER REFUSED TO FIXED UNDER WARRANTY. THIS TYPE OF VEHICLE HAS RECALLS FOR THESE TWO ISSUES ALL BUT THE BASE MODELS AND FORD REFUSED TO REPAIR MY VEHICLE BOTH ISSUES COST OVER $1000 TO REPAIR.
Electrical system, Other or unspecified, Jun 27, 2019
THIS DEALING WITH THE MY SYNC (MYFORD TOUCH) . THE SYSTEM WILL WILL CAUSE THE SCREEN TO GO BLACK,IT ALSO WILL CAUSE THE A/C & HEATER, NAVIGATION, AND RADIO TO STOP WORKING. THIS HAPPENS WHILE THE VEHICLE IS MOVING. TO RESTORE THE SYSTEM YOU HAVE TO PULL OVER AND REBOOT THE SYSTEM BY TURNING OFF THE VEHICLE. I JUST RECIEVED A CUSTOMER SATISFACTION PROGRAM ALERT FOR FORD ON 5/25/2019. DEALER WILL NOT REPAIR BECAUSE THEY CLAM THAT THE PROGRAM HAS EXPIRED. BUT I CAN HAVE THE REPAIR DONE FOR THE COST $1200.00
Other or unspecified, Engine, Jun 12, 2019
THE VEHICLE BEEN AT THE DEALERSHIP MANY TIMES BECAUSE CARBON MONOXIDE FUME INSIDE THE VEHICLE. THIS HAVE CAUSE MANY HEALTH PROBLEMS TO ME AND MY WIFE (SUCH AS HEADACHES, DROWSINESS ETC.).
Structure, Other or unspecified, Visibility/wiper, Jun 2, 2019
I NOTICED THE OUTSIDE TRIM AROUND THE SIDES OF THE WINDSHIELD APPEARED LOOSE ON THE DRIVER BUT MOSTLY PASSENGER SIDE OF MY CAR. A FEW WEEKS LATER WHEN I STARTED DRIVING OVER 10 MPH DOWN THE ROAD, I HEARD A NOISE LIKE SOMETHING BEATING AGAINST MY WINDSHIELD. I NOTICED THE RUBBER SEAL AROUND THE WINDSHIELD AND BETWEEN THE TRIM AND THE WINDSHIELD HAD COME OFF AND WAS FLAPPING IN THE WIND AGAINST MY WINDSHIELD AND CAR. THE BODY TRIM IS NOW LOOSE AS WELL. I HAD A LITTLE WATER EVEN LEAK INTO THE CAR. IT WAS VERY DISTRACTING AND ALMOST CAUSED MY WRECK. I HAD TO TEMPORARILY TAPE THE RUBBER TRIM DOWN AS IT KEEPS COMING LOOSE AND GETS WORSE AS YOU DRIVE (WHICH YOU HAVE NO CHOICE WHEN YOU ARE NOT CLOSE TO HOME OR CAN'T GET YOUR VEHICLE IN FOR REPAIRS UNTIL WEEKS LATER).
Other or unspecified, Jun 2, 2019
MY VEHICLE WAS IN A STATIONARY POSITION WHEN THE 'SHIFT TO PARK LIGHT ILLUMINATED'. THIS IS A REAL ACCIDENT WAITING TO HAPPEN SINCE THE VEHICLE COULD ROLE.
Exterior lighting, Other or unspecified, May 6, 2019
DOOR AJAR NOTIFICATION REMAINS ON WHEN ALL DOORS ARE CLOSED AND VEHICLE IS IN MOTION. ALERT TONE WILL SOUND WHEN VEHICLE STARTS MOVING OR COMES TO A STOP. AUTO DOOR LOCKS WILL NOT FUNCTION OR DOORS WILL NOT REMAIN LOCKED. INTERIOR DOME LIGHTS REMAIN ON UNTIL VEHICLE STARTS MOTION. THE VEHICLE WAS SERVICED BY FORD AND SENSORS CLEANED UNDER WARRANTY AT 25K MILES. FIX LASTED ABOUT 4 MONTHS. CURRENT MILEAGE 67K.
Other or unspecified, Apr 29, 2019
THE HORN FROM THE STEERING PAD ISN'T WORKING. IT HAS BEEN BROUGHT TO FORD DEALERSHIP SERVICE CENTER ON 3 OCCASIONS & THEY HAVE STATED THE HORN IS OPERABLE AND THEY DON'T SEE ANYTHING WRONG WITH IT. HOWEVER, THE HORN STOPS WORKING WITHIN 24 HOURS. THE ALARM HORN DOES OPERATE WHICH LEADS ME TO BELIEVE THERE'S SOME WIRING/MECHANICAL PROBLEM WITH CONTACT WHEN PRESSING THE STEERING WHEEL HORN PAD. A CASE WAS FILED W/ FORD CUSTOMER CARE WHO REFERRED ME BACK TO THE DEALER AND THEY 'FOUND' THE HORN TO BE OPERABLE & STOPPED WORKING ON A SATURDAY MORNING. ON 4/29/19 I CONTACTED FORD AGAIN AND THE REPRESENTATIVE PRETTY MUCH SAID THE VEHICLE IS OUT OF WARRANTY & THERE ARE NO EXTENDED WARRANTIES ON THE CAR SO I WAS OUT OF LUCK. I EXPLAINED TO HIM THAT IT APPEARS IT MAY BE SOME SORT OF MANUFACTURING DEFECT POSING A HAZARD/LIABILITY TO MY FAMILY WHICH HE SHOWED NO INTEREST OF CARING. THE HORN AT THIS TIME IS NOT WORKING.
Tires, Other or unspecified, Apr 25, 2019
I AM REQUESTING THAT THE DOT NHTSA LOOK INTO THE POSSIBILITY OF A TIRE DEFECT THAT CAN AFFECT THE SAFE OPERATION OF VEHICLES WITH COOPER DISCOVERER SRX TIRES. I PURCHASED A SET OF 4 COOPER DISCOVERER SRX TIRES AND HAD THEM PROFESSIONALLY INSTALLED ON MY 2013 FORD EXPLORER. THE SIZE IS 255/50R20. DURING THE WINTER OF 2018-19 THEY BEGAN TO LEAK AIR EXCESSIVELY WHEN IT WAS COLD. THE LOSS WOULD GROW TO A POINT THE LOW AIR LIGHT CAME ON EVERY WEEK. IT WAS VARIOUS TIRES CAUSING THE ISSUE. THIS CONTINUED THROUGHOUT THE WINTER AND INTO THE SPRING OF 2019. THE LEAKS ARE MORE SEVERE WHEN DRIVING THAN WHEN THE VEHICLE IS STATIONARY. I BELIEVE THE TIRES MAY HAVE BEEN COMPROMISED TO THE POINT THAT THEY ARE CONTINUING TO LEAK WHEN IT IS WARM OUTSIDE NOW. OVER THE PAST 3 MONTHS I HAVE HAD THEM IN 2 SEPARATE TIMES AND HAVE BEEN TOLD THE TIRES DO NOT HAVE A HOLE IN THEM NOR LEAK AT THE BEAD BUT ARE LEAKING DUE TO WEATHER OR OTHER. I HAVE MADE MULTIPLE ATTEMPTS WITH COOPER TIRES TO HANDLE THE SAFETY ISSUE AND THEY NOT HANDLED THEIR WARRANTY MATTER. I HAVE BEEN TO TWO SEPARATE DEALERS WHO SENT ME BACK TO THE ORIGINAL INSTALLER AND THEY HAVE HAD THEM OFF TWO TIMES TO VERIFY THE ISSUE. BEFORE THIS SAFETY ISSUE BECOMES A SERIOUS INCIDENT I WOULD LIKE TO SEE THE TIRES INVESTIGATED OR POSSIBLY RECALLED. I AM CONCERNED ABOUT THE SAFETY OF THESE TIRES AND BELIEVE THE MODEL MAY REDUCE SAFETY AS THEY AGE. MINE ARE 2 YEARS OLD ALMOST. THANK YOU, *TR